Name: Copley Inn & Suites By Oyo Akron Oh
Address: Rothrock Loop 70, Copley, 44321, US

4/10

Poor

21 Jul 2026

Shaina

I do not like giving bad reviews but the room was extremely dirty. I went to the store and got cleaning products just so we felt comfortable. I got sheets from the front desk to change our bedding because it was dirty. The drawers had used Q tips and floss. The walls were covered in dirty hand prints and what I hope was food splatter. Counters, bed side tables and anything that had a surface was sticky or had a film. Dusting was non existent. Old food in the fridge and the microwave was dirty. The employees were very nice but aside from giving me sheets to change the bed myself due to no housekeeping being present they were unhelpful in solving anything. The TV remote did not go to the tv in our room. We told them the day we checked in. She said she would have someone come the next day to fix it but no one ever did. It was a cheap hotel and I expect when I book cheap to expect cheap but this was not worth it and we will not be staying again. The staff was nice and I hope they improve for their sake.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Shakelliah

This was by far the worst place I've ever stayed. The room was filthy, the bed linens had visible stains, and even the walls were stained. The overall condition of the room was unacceptable. I'm extremely disappointed and upset that I wasn't able to see the room before paying. I would not recommend staying here.

10/10

Exceptional

20 Jul 2026

CHRISTOPHER

The staff was very friendly and accommodating. The room was quiet in Circle all purposes the Internet worked properly and floated the TV, which is a bonus compared to some of the other place that I stayed in Ohio.

Self

4/10

Poor

19 Jul 2026

Michael

unless this is your only option, stay away. this is a poor hotel in need of a serious influx of cash to fix what is clearly a systemic management and ownership issue.

I stayed amongst a group of friends, and all of our rooms were dirty and damaged. one of my friends actually went out and bought their own sheets because we couldn't move to another hotel.

the property is very poorly maintained, with damage to multiple rooms, and all the common areas. all of the amenities are closed and in complete disrepair. no breakfast. no gym. no pool. no business center.

The sheets and towels are thread bare and in need of replacement. and the laundry service is horrible, with all of the sheets and towels stained and dirty.

housekeeping is not available unless you're there for an extended stay. and frankly, it doesn't matter because they do a very bad job. anyway.

I'm sure management will reply here claiming they're going to retrain staff, etc. but as far as I can tell, most of the staff are part of a family that run the hotel. I wish them luck, in a very low rate business loan, because without some serious renovation this property is not fixable.

Family

2/10

Poor

14 Jul 2026

Gretchen

This place isn't clean enough for rats and roaches to stay. The laundry room is gross and a joke. The staff isn't helpful at all and the rooms haven't been cleaned... Ever!

Partner

2/10

Poor

11 Jul 2026

KATIE

Was not able to check in system was down and now havig to go through hoops to get my refund

2/10

Poor

26 Jun 2026

nancyjo

My reservation was cancelled due to overbooking the hotel. I got no phone call. No offer of another property. Just an email the day of arrival that it was cancelled. When I called the hotel. I was told they were sold out and he was only an employee and could not help

Partner

6/10

Pleasant

25 Jun 2026

Grace

We stayed one night with two toddlers, and it was functional. Not very clean, but not disgusting. The facilities definitely need to be updated and repaired, but the aesthetics of the room were not our priority.
The bedding and towels have holes, and there are no blackout curtains.

Family_with_children

2/10

Poor

23 Jun 2026

Kristy

I shouldve slept in my car.

Self

2/10

Poor

16 Jun 2026

Emma

This reservation is fraud. I didn't make this reservation.

2/10

Poor

15 Jun 2026

Leland

Worst Place I've Ever Stayed In My Life, No Water In The Pool Smelt like Marijuana, Hooker's Knocking on the Door, People Smoking Drugs and Drinking Everywhere On and Around The Property, If I would Have Paid W Pay pal I'd be Getting My $$$ Back, Not Happy Don't Book With This Booking Company Or Stay At The Copley In. Guys, Never Ever Again

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Steven

Well, first of all, when I went into my room, the toilet seat was broke. Secondly, the only ice machine that worked was on the first floor and I was on the third floor. And third, the elevator had no light in it. So when door shut, it was totally dark

Self

2/10

Poor

08 Jun 2026

Uchhwas

I booked the room. They canceled my reservation late without confirming

Friends

2/10

Poor

01 Jun 2026

Michael

I'm not trying to seem like a prude or anything like that. I reserved a room for 3 days and upon arrival I just immediately had a bad feeling about it. I can absolutely promise you there were bed bugs, the bed sheets were stained in the beds had not been changed. The bathroom was pretty gros as well. Even with all that though, if you looked at the door going out which was an outside door (Red Roof Inn style) there was a gap under it I could almost fit my fingers through. This place needs a complete regut and refurnish. Honestly I believe it is not only a flood hazard but a fire hazard. I took my key back to the desk and told the lady I was not going to stay there. She was very nice and offered me another room but I had seen enough. I can handle a place that looks worn or even outdated as long as its clean and sealed from the outside world. This place had all of that except for the clean and sealed part. It had all the security you would find having a tent in the parking lot except your tent wouldn't have bed bugs and dirty sheets. I'm not trying to insult the place, I'm speaking the absolute truth. The housekeeping staff needs fired. There's no excuse for gross when people are paying for a clean room, sealed from outside rodents. I believe the place could have a future but they would have to gut it, replace almost everything in the rooms and build a Lanai around the pool and actually fill it with water and chlorine.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Sonya

Grounds, lobby, hall ways and room all clean. Staff very friendly. Once in the room, no phone to call the front desk, no guide for TV, no menus for local restaurants or for delivery. Over all was a nice room comfy bed.

Self

10/10

Exceptional

26 May 2026

Jean

Thank you great staff III

2/10

Poor

24 May 2026

Faith

I would like a refund it was unclean it just looked like the blankets weren't clean and I left as soon as I seen the room. They did not refund me I would like to be refunded for money wasted.

Partner

4/10

Poor

24 May 2026

Maria

I was surprised to find the location where it was at it was not managed very well they had no available coffee for incoming people who are checking in that day. The elevator was squeaky and the place looked extremely dated. By the time I got to the room a king size bed head three pancake pillows. There was a toilet seat that did not fit the toilet there's black mold in the bathroom. There is a crack in the window.
I found the staff to be very hands off I went down three different times because there was no phone in the room even though at the front desk it said that call zero if you need to reach the front desk. The staff was on friendly and act like I was inconveniencing them the third time I went down about the remote for the TV he didn't take his eyes off of his cell phone as he was playing a game instead of taking care of what my need was. I found this place to be below average as far as anything there was no tissues in the tissue holder in the bathroom there was no blow dryer there is a tiny bar of hand soap no wash soaps or shampoos were to be found and the wash rag two that were left in the room had a hole in it I have pictures of everything if there's any doubt

Self

2/10

Poor

17 May 2026

Joanna

The staff is nice, stingy with the extra towels. Room was clean for the price, however toilet stopped flushing. Tv remote was broken had to go to the front desk for a new one. Ice machine and vending machine broken.

Partner

10/10

Exceptional

16 May 2026

Jason

The motel as a whole was very kept and clean. The room I rented was very nice and clean too. The price I paid for the 3 nights was good too. Plenty of restaurants and shops in the area as well.

Self

2/10

Poor

15 May 2026

Roderick

Bedbugs

6/10

Pleasant

15 May 2026

Tyler

needs better housekeeping staff

Partner

6/10

Pleasant

08 May 2026

Gary Julio

If you just need a place to crash it’s great. Was ok but great price

Partner

4/10

Poor

03 May 2026

David

Shabby and overpriced. The lady checking me in was most inattentive. The owner and his wife, upon checkout, were anxious to explain everything and win my heart. I hope they are able to make it. I hate to see NE Ohio become like the former Soviet Union, but that is where it is headed.

6/10

Pleasant

03 May 2026

Julie

Curtains didn't cover windows, but they did cover the heater. Both bad, due to a light right outside the window and the need for heat. The bathroom needed work too.

Partner

4/10

Poor

02 May 2026

Robert

The younger guy at the desk was very rude.
My room was not so clean unless the roaches were just extra guest.

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Robert

It was attentive for the needs that I had at the moment

Self

10/10

Exceptional

24 Apr 2026

Robert

Everything was great except the broken ice machine on the 3rd floor. Also the window curtain was not fully attached, it was coming off the track.

2/10

Poor

17 Apr 2026

Dawaun

If I could upload pictures I would. First thing first DO NOT WASTE YOUR MONEY HERE. I checked in all was fine till I went into my room 323. I check every room I stay in because I don’t want to catch bugs or sleep on someone else filth. You pay for the cleanliness and the headache of staying how long you might stay. My Whole bed was STAINED WITH THIS MYSTERY STAIN and when I looked more into my room the ceiling has been leaking over time and they did not clean the overhead for the window so there was a stain too annnd the lamps also had stains as well. When I went down stairs to complain and asked for my clean sheets I was given my own sheets and made to make my own bed. The next day I tried to shower and there was mold on the side of the bathroom sink counter and the tube was dirty and a yellowish stain was around the tube. Further inspection there water smelt like dirty water and it was only running Cold water. I didn’t shower I got ready to leave for work and went to complain again and was meet by a different worker who told me he would have the staff clean my room and check the water pressure while I was gone. I come back after work around 10pm and it’s a different worker behind the desk and when I asked if my room was cleaned and the water pressure was okay he looked at me like I was the president. He then says yes yes buddy and waves me away. I got back up to my room and it was nothing done to my room. As I went back down stairs to complain he was gone!

Self

4/10

Poor

04 Apr 2026

Brandy

The first room water on the floor and tub was peeling and smelled like smoke. Moved to the second room, the bedspread had spots on it (she exchanged it). The toilet was running, so I let her know and no one came to fix so listenedto that for 2 days. The tub was peeling

2/10

Poor

23 Mar 2026

Stephanie

The holes in the wall were stuffed with toilet paper the elevator didn't even work to the third floor and they said the doors to the each floor was locked and were even locked to be safe

Family_with_children

4/10

Poor

19 Mar 2026

Jordyn

Don’t book here. The pictures look great but this place sucks. The first room I was given had dead roaches everywhere, the toilet would not flush, the heater unit in the room had the whole front broken off and didn’t work. The room was nasty my socks were black just walking around for 10 minutes in the room. I had my husband go to the front desk and ask for another room. I will say the staff was very friendly and polite but when you own a place like that you have to be. The gave us another room but it was still nasty. Literally had to wear shower shoes in the shower. Will not be booking here ever again and you shouldn’t either.

Partner

2/10

Poor

13 Mar 2026

Nicholas

Heat did not work want money back please asap

2/10

Poor

12 Mar 2026

Nicholas

The heat didn't work right on second room after first room it stunk bad and had orange powder residue on sink I think was fentanyl I want my money back very upset

Self

2/10

Poor

01 Mar 2026

Haylee

Window was broken. A/C was broken. Insects in room. Tv didn’t work. Curtains wouldn’t shut. I would’ve probably been better sleeping in my car.

Friends_and_family Friends

2/10

Poor

16 Feb 2026

Tammy

There were cockroaches and i got bit by something. There was no soap, half a roll of toilet paper and the safety cellophane from someones toothpaste was on the sink counter. -10/10 experience. I cut my stay short and am expecting a refund.

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Stacie

Excellent overnight staff!!!

Business Partner

6/10

Pleasant

01 Feb 2026

Randell

Itcwas a decent clean room and the check in was awesome and easy. I enjoyed my time with them

Partner

10/10

Exceptional

21 Jan 2026

Matthew

Definitely a greatly staffed place and fun to be around.

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2026

Nareab

Yes

Business_and_leisure Pet

10/10

Exceptional

07 Jan 2026

Michael

Nicnice e place good people

Self

10/10

Exceptional

18 Dec 2025

Kenneth

Here for friends

Self

4/10

Poor

16 Dec 2025

Charles

The room I reserved had a broken tv. Was alerted at checkin. Gave 2 rooms for the price of 1. One of the 2 rooms toilet did t work so was moved again since there was no maintenance person on staff. Door keys kept un-linking which was an inconvenience but not an issue. Property outdated and needs some love and repairs.

Business Family

8/10

Excellent

04 Dec 2025

Saringkan

Nice staff

6/10

Pleasant

14 Nov 2025

Thomas

Room was ok. Could use some renovations. Beds were on the hard side. AC/Heating unit was older with no temperature gauge.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Shaniqua

Coo place to stay for cheap.

Business_and_leisure Self

2/10

Poor

09 Nov 2025

Jesse

Yes the whole building felt dirty.

Self

4/10

Poor

22 Oct 2025

Savannah

Absolutely disgusting. I had to scrub the bathroom before we could use it. (Which means I had to spend more money on top of what we spent for the room itself overnight. I had to go purchase cleaning supplies just for that reason) The toilet and shower specifically were atrocious 😩 bed was uncomfortable as hell, and I did see a roach crawling on the desk table. Just one bug that one time but still, it’s the principle. right? Either way l wouldn’t recommend this place at all. Not at all for the price. Good luck.

Business Partner

2/10

Poor

21 Oct 2025

Sloane

When i checked in the \"clean room\" was filthy, obly the surfaces had been wiped poorly as they were sticky. During heavy rainfall the 1st floor leaks into the rooms when i brought it to their attention i was told maintenance would look at it and id get housekeeping, that never happend.

8/10

Excellent

18 Oct 2025

Sue

I like that the room was big

Leisure Partner

10/10

Exceptional

16 Oct 2025

George

Yes, hearer works. Lots of places in walkable distance..

Leisure Self

2/10

Poor

10 Oct 2025

Timothy

No movie channels. Fridge very loud. Walls marked up. No luggage rack. Coffee maker still had used pod from previous guest. Ceiling has massive water damage. Door is bent in and security latch is missing. Some of the ights didn't work. Hardwood floor and *carpeted* sidewalks outside are dirty. No hand towels in room. Check in took over 15 minutes. No breakfast offered. Somebody was smoking weed outside my door.

Business Self

2/10

Poor

06 Oct 2025

Brad

Cochroach’s

There were cochroaches in the room….. the room disgustingly dirty… We left in the middle of the night because of how dirty it was in the cockroaches

Friends_and_family Friends

4/10

Poor

06 Oct 2025

Sara

Do not stay at property owned by OYO a foreign co.

No clear entrance location to the building. I messaged hotel when I would arrive. Late Ck in. I arrived & had to wait 15 min. as desk clerk seemed to be trying to help a young lady. Eventually she sat down in the lobby. He told me my reservation had been canceled & I should have been notified but… he had one room. 315. Ok. Thankfully. He made many attempts to get the plastic key card to work. Must’ve taken 1/2 hour to check in maybe longer. He kept checking things. Very nervous fella. Nice enough. Kept appoligizing. He made 2 keys. Only 1 worked. The door I had to push on to open. The toilet bowl was gross…dirty, Marks on baseboard & walls. Black out curtain attachment was broken. Rusty drain in tub. Old & ugly faucet. Towels & bath mat had black marks & mismatched colors. White, orange & tan. The bed cover had a rip in it. Bed was comfortable & one pillow was not too hard. The ice machine was broken. Had to go to lobby to get ice.

Self

4/10

Poor

05 Oct 2025

Michael

The rooms are dirty nasty and the property is filled with roaches couldn't even stay there one night checked in and checked right back out after I seen a roach

4/10

Poor

06 Sep 2025

Timothy

Clean and cheap but not much more to offer.

6/10

Pleasant

28 Aug 2025

Thomas

The room is as filthy. I decided to not use the phone with all the grime and hair on it.

The bed was surprisingly comfortable. Since the elevators are accessed before you go into the hotel, I found a homeless guy sleeping in the hall.

The staff was very friendly

2/10

Poor

22 Aug 2025

Willa

They need to do a deep clean throw everything away thats stained smh. Where is the towels. They need to do better this was horrible not to mention the receptionist shes like a nice nasty person but i hope it finds happiness n peace within itself!

4/10

Poor

20 Aug 2025

Ronald

Nothing unique. Rooms were not clean and sheets were not clean. Bought my own and used them. Strong Marijuana smell in the elevators and hallways.

Business_and_leisure Self

2/10

Poor

18 Aug 2025

Bethany

This place was so gross and did not feel safe. Ended up checking out and not even staying the night.

Leisure Friends

2/10

Poor

16 Aug 2025

Jonathan

Bait and switch rooms. It is a dump.

10/10

Exceptional

15 Aug 2025

Ponciano

Keep up the good job

2/10

Poor

10 Aug 2025

Jacob

A/C was out in the room customer service was awful

Leisure Family

2/10

Poor

09 Aug 2025

Shaun

WOW GROSS

Not nice at all...tv broke....toilet wouldnt flush....overall gross....and not a kid friendly environment

Friends_and_family Family

2/10

Poor

08 Aug 2025

Donald

Don’t stay there

It was dirty the staff was uncooperative place should be condemned

Self

2/10

Poor

03 Aug 2025

nancy

Dirty blankets, toilets did not flush, noisy air conditioner, tampon Found in toilet , reserved larger room (#301) but air conditioner too noisy to stay in. Gave us. A smaller room. Staff said talk to manager about a refund but no manager available. One bed had stains, we wondered if it was bed bug poop. For sure would not want to sleep in those beds again. Doubt I will ever hear from a manager or get a refund

Leisure Family

2/10

Poor

27 Jul 2025

Sarin

B

Little run down, not an uncomfortable place. Wouldnt leave anything valuble there because it wont be there when you return, based on my experience.

Friends_and_family Friends

2/10

Poor

21 Jul 2025

Gregory

Worse then a ran down motel

Horrible tv remote didnt work had to go buy universal remote because they didnt have one that worked

Partner

2/10

Poor

21 Jul 2025

Verified traveler

I will not be staying here again

Upon arriving and receiving our room assignment, we first inspected the space before bringing in our luggage. We attempted to turn on the main light, which appeared to be motion-activated, but it failed to respond. This wasn’t a major issue, as we were able to turn on a lamp instead. However, once the room was illuminated, it became clear that the cleanliness was far below expectations. There was visible dust on nearly every surface, the mattress was stained, and the bathroom had hair throughout. While the staff we interacted with were exceptionally friendly and courteous, the condition of the room was outdated and unkempt.

Partner

2/10

Poor

21 Jul 2025

Joshua

Awful. I was charged on my card for a “no show” when I did show. Then paid cash for same room. Didn’t realize they charged me twice

2/10

Poor

20 Jul 2025

scott

we did not even stay couldnt get money back. Bathtub filthy,bedding not changed.Doors wouldnt open cant believe expedia would even intertain a place like this. Had to go somwhere else was there for soap box race. Dont no if ill ever go through expedia AGAIN!!!!!!!!

6/10

Pleasant

20 Jul 2025

Wayde

Front desk employees were very nice. Beyond that not too impressed but at the rate I paid, I shouldn’t complain. No one took out the trash for three days. Ice machine broke. You get what you pay forZ

Partner

2/10

Poor

16 Jul 2025

Tang

The sheets looked unwashed, faded spots and stains. The night time desk clerk was great and helpful. Lots of shady people walking around the hotel shirtless. Hallways and elevator smelled of weed and smoke. Got my moneys worth.

Business Family

6/10

Pleasant

12 Jul 2025

The Legend

My stay at the inn

The bath tub, looked like it had stains in it, and the white wash cloth had stains on it, and the curtain had holes in it, like a cigarette or something. And there is no breakfast. There were a couple of stains on the blanket. Other than that, if it wasn't for the time of night, i wouldn't have stayed there. Besides that the coffee this morning was warm, and the guy at the counter said that it was a fresh pot

Partner

2/10

Poor

05 Jul 2025

perry

didn't even check in. as soon as I pulled into the parking lot it was apparent this was sketchy. people hanging over the railings smoking on the second floor. people sitting out in lawn chairs in front of the rooms smoking like freight trains. it just had the appearance of a SRO/someplace that rents to people who have no other place to go. vehicles in the parking lot support the initial presentation. just has the appearance of a homeless shelter.

2/10

Poor

28 Jun 2025

Buffy

Run, run away from this hotel

When I tried to check in, I was told that my rooms/reservation were canceled due to over booking. Then the clerk said that we could get different room, probably. From her attitude, I could tell she really didn't want to help, so I asked her if it would be easier for her to cancel my rooms and for us to go elsewhere. I was told yes and when I asked if she would update the reservation to read canceled, she again replied that my reservation had already been canceled. However, this morning I was charged a \"no show\" fee. I tried to get a refund due to the fact that I actually did show up, but only left when the clerk agreed me leaving would be easiest. Also, I did see the clerk be rude to another guest and, obviously, dud not want to be there. Though, I didn't get a chance to stay, the hotel was extremely run down, moldy, and unsafe looking. I am also not holding my breath on ever seeing my refund.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Jay

I live this hotel. Always friendly, caring, and helpful. Inexpensive, clean rooms, and I will continue to choose this hotel when I need a place to stay for a night or a couple nights. Thanks for always being great people.

Leisure Self

6/10

Pleasant

22 Jun 2025

Alaina

Price was affordable but did not feel comfortable around property. The tv signal kept skipping out. Beds were comfortable

Leisure Self

2/10

Poor

21 Jun 2025

Raymond

The room

6/10

Pleasant

15 Jun 2025

Harry

Stains sheets, bathroom not cleaned very well and the place is dated.

Leisure Family

2/10

Poor

14 Jun 2025

darlyn

It was dirty smelled poop in toilet. Looked unsafe. People hanging out out side there doors drinking doing drug deals

Business Family

10/10

Exceptional

14 Jun 2025

Christine

Check in was fast and easy

Friends_and_family Family

2/10

Poor

31 May 2025

Adam

The room was nasty with used soap in the shower, hair on the counter, dirt in the sink and stains all over. The room was dirty and smelled. The breakfast advertised is false. No breakfast provided. The pool was two feet of nasty water. All pictures used to advertise this place are not of this hotel.

Leisure Friends

6/10

Pleasant

27 May 2025

Laura

Older property with newer flooring. Bed comfortable and clean. Coffee in room okay. Coffee in lobby very cold and stale.

4/10

Poor

18 May 2025

Dominique

I got in the shower and roach got in with me damn near jumped out my skin

6/10

Pleasant

09 May 2025

Verified traveler

no clean up

shower did not work

Friends_and_family Friends

6/10

Pleasant

29 Apr 2025

Christopher

Employees was great

6/10

Pleasant

12 Apr 2025

Richard

Good enough for the $

4/10

Poor

18 Mar 2025

connie

Nice staff

2/10

Poor

21 Jan 2025

Verified traveler

Don't do it!!

Don't stay here this my 4th and LAST TIME staying here. Bathroom wasn't clean s dirty washcloth was hanging on the shower rod. Towels were left there I'm assuming from previous guests

Self

2/10

Poor

06 Jan 2025

Andrea

The room was dirty there was still trash in trash cans from previous people it made me feel like the room was not cleaned i would not recommend anyone to stay here I wouldn’t even recommend this place to my worst enemy

Leisure Partner

2/10

Poor

30 Dec 2024

Verified traveler

Horrible Stay

My stay was horrible. The staff harasses any and all guests that you have come visit you. The place is dirty and very poorly managed

10/10

Exceptional

14 Dec 2024

Garcia

The place was clean an quite

2/10

Poor

22 Nov 2024

Longin

Subpar

Roaches and burnholes!

Self

10/10

Exceptional

22 Oct 2024

janean

Sleep like baby

10/10

Exceptional

20 Oct 2024

William

I needed to check in early, and the staff was super helpful and made it happen. They also helped me check out early and get extra towels. Great service for a great price.

Leisure Family

8/10

Excellent

11 Oct 2024

Yvonne

The stay was alright for the price

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Jessica Caitlin

This was a great place. My boyfriend and I stayed one night so we could attend a concert at Blossom. The hotel was an easy 20 min drive from the venue and located right by an Arby’s that is open until midnight. Wonderful stay for a concert goer.

10/10

Exceptional

11 Sep 2024

Patricia

Copley Inn a Great Place

Nice clean room and very comfy mattress. The lobby is updated and cute. Exterior is attractively landscaped. Stayed there a second time on our way home. Great value for the price.

Friends_and_family Friends

10/10

Exceptional

10 Sep 2024

Patricia

Great value for price. Clean rooms and comfy bed!