Name: Extended Stay America - Akron - Copley - East
Address: 185 Montrose West Ave, Akron, 44321, US

6/10

Pleasant

03 Aug 2026

Jeramiah

What pressure wasn't good at all, this isn't the first time I've encountered this issue either. The cleanliness of the room has improved.

4/10

Poor

02 Aug 2026

E

Room was passable but bathroom was dimly lit and the pillows were terrible. Lobby, elevator and hallways are dingy. Pay a few $$ more and skip this place.

4/10

Poor

29 Jul 2026

Maria

The drain in shower didn’t drain, there was a toothbrush left in the shower.

10/10

Exceptional

22 Jul 2026

Thomas

Everything was good no problems clean room friendly staff

4/10

Poor

19 Jul 2026

Daniel

Elevator was out of service. They had no idea when it would be fixed. I had a feeling it has been broken for a while by the looks of the 'Out of Order' sign. Some of the in-room phones were not working, ours didn't, I had to sign a waiver acknowledging that!!!!! Ridiculous. The staff was friendly and the location is convenient, but I would never stay here again.

10/10

Exceptional

15 Jul 2026

Diana

Great budget option. Close to everything, clean enough, coffee and muffins for breakfast, kitchen, laundry…for what it is it’s a great option.

Self

10/10

Exceptional

28 Jun 2026

Dale

great stay, nice trip - xo

Friends_and_family Family

2/10

Poor

22 Jun 2026

Anne

This property should not be an option very dirty and not maintained at ALL! Horrible experience.

Partner

2/10

Poor

22 Jun 2026

Jennifer

Sketchy property! Terrible upkeep! The property smells and is very outdated. Could feel the springs in the mattresses and the pillows are terrible.

Family_with_children

10/10

Exceptional

18 Jun 2026

Carmen

The desk guy was very friendly

Self

10/10

Exceptional

08 Jun 2026

D

👍

6/10

Pleasant

08 Jun 2026

Amanda

The staff were nice but the property was not super well maintained.

Partner

8/10

Excellent

05 Jun 2026

Samuel

Appliances are good to take care of your needs. Moderate cleaning and comfort which is reasonable compared to the price.

Family_with_children

10/10

Exceptional

04 Jun 2026

D

Love it

6/10

Pleasant

03 Jun 2026

Judit

The property was okay in general. I requested a quiet room because I am a light sleeper and I need to be able to rest at night. The motel took that into consideration. However, when I finally turned out the lights, trying to sleep after getting in very late, I noticed a noise that came on every 60 seconds or so. It sounded like a smoke detector with the battery about to die. It really disturbed my sleep. When I was asked upon checkout how my stay was, I explained the problem and requested compensation. I was denied any type of compensation, because I didn’t notify the front desk as it was happening. That was mire than disappointing. How exactly was I supposed to do that? The phone in my room wasn’t working. Was I really expected to get dressed at 2:00 a.m., go to the checkin counter - no service after 11:00 p.m. - use the phone there to contact somebody, wait for who knows how long, let someone check out our room and locate the source of the noise with questionable outcome regarding the solution?
Bottom line, I would not stay at this motel again because the motel didn’t meet my expectations. What I received as a customer was not worth paying for.

Partner

4/10

Poor

01 Jun 2026

Leatrice

There was no internet during check in which I waited almost an hour to do on Thursday. I had to go across the street after standing in line all that time to be at the end of the line. Had to go back to the Extended Stay to get the room which I had got 3 days. The remote did not work so I had to change the channel manually my entire stay. The replacement remote didn't work. The water pressure was low and made an annoying squealing noise. They had no towels or washcloths etc.

Partner

2/10

Poor

01 Jun 2026

Ayanna

Rude staff room wasn’t clean I checked out the next day and still was charged for 2 nights

Self

8/10

Excellent

30 May 2026

Daniel

The breakfast was coffee that’s it

Self

6/10

Pleasant

27 May 2026

Ignacio

Musty smells throughout. Towels were rough in texture. Front desk manager was confused about understanding English.

6/10

Pleasant

25 May 2026

Hrishikesh

Cabinets were falling apart, swipe card had issues They said they are changing their locks and gonna soon renovate the place. Breakfast was grab and go .. muffins, energy bars , coffee. Average place for a night stay.

10/10

Exceptional

20 May 2026

Liyana

The Shinagawa Prince Hotel was wonderful. It was exceptionally clean and offered incredible convenience, making it easy to access all the major attractions. We truly loved our stay and had a fantastic time

Partner

6/10

Pleasant

18 May 2026

Devanathan

Elevator not working, grab and go breakfast was average, front office staff was working hard but charm and cheer , welcoming smile missing. Was talking in a foreign language while check-in, by default we expect two keys, surprised that I was asked for how many I want.

Pros
Parking, neat bathroom and clean room.

For one night stay I will take it, but clients coming with family will have difficulty staying here.

Self

6/10

Pleasant

13 May 2026

Jill

I reported a Broken lamp and ac cover. Found someone's belongings under the bed. Our toilet ran. Looks outdated and there were lots of scrapes on walls/furniture. The beds were clean & comfortable. There were NO bugs. The full size fridge was a nice perk. Please clean under/behind your refrigerator.

Partner

6/10

Pleasant

08 May 2026

Jill

The bed was comfortable tho a wheel was found broken off underneath. There were No

8/10

Excellent

06 May 2026

Ruth

Clean rooms and the staff were great didn't eat the breakfast and the parking was fine

8/10

Excellent

30 Apr 2026

Michael

Room was clean but not in great condition

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Duane

Good hotel fair pricing

Self

6/10

Pleasant

27 Apr 2026

Mary Jo

Easy parking

Self

6/10

Pleasant

22 Apr 2026

Linda

It was an inexpensive hotel

Pros: close to food - comfy bed

Cons: elevator broken, room phone broken, continental breakfast was coffee and a couple granola bars or prepackaged muffin in basket

Also wasn’t sure why they needed to photograph my sons I’d - he was staying in the room with me. So they made a phot of the front and back of both our licenses- not a fan

8/10

Excellent

05 Apr 2026

Becky

Staff was good. I didn't get the room I booked and the entire property smelled like marijuana but it was comfortable enough for one night. I'm glad I wasn't staying longer.

Partner

6/10

Pleasant

05 Apr 2026

samuel n

Didn't have one.

Self

2/10

Poor

23 Mar 2026

susan

Room smelled like stale cigarettes. No ice. Picture from wall on the floor. No hot water in the bathroom.

Partner

2/10

Poor

04 Mar 2026

Ronald

Said they have breakfast they do not! Door handles broken, toilet not flushing.
Was not happy with the stay!

Self

2/10

Poor

24 Feb 2026

Alexis

My second time staying here. First time wasn’t as bad but my most recent stay was disappointing. Room smelled like pee and the sink and tub were both clogged. There were stains on the bedsheets and all the bedding smelled musty. The overall room was nasty especially the carpets and bathroom. Elevator wasn’t working when we arrived as well. You get what you pay for.

Friends_and_family Family

2/10

Poor

22 Jan 2026

Dallas

Staff was fine but the place is an absolute dump. Peeling paint, flickering lights, walls literally collapsing, and nothin in the room is newer than 20-25 years.

Business

4/10

Poor

02 Jan 2026

Elijah

The first room we were put in was dirty and the shower was clogged up with hair. Once they moved us to a different room it was a better stay. They just need to focus more on cleaning and having a better breakfast supply.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Coda

Super friendly

8/10

Excellent

24 Dec 2025

Cecil

Yes

Business_and_leisure

10/10

Exceptional

22 Dec 2025

Ruben

Nice

10/10

Exceptional

20 Dec 2025

Coda

Always a pleasure

2/10

Poor

12 Dec 2025

Adnan

Very dissapointed with my stay. For everything you need you have to ask the front-desk. No phone working in the room in case of question or emergency.

Business

6/10

Pleasant

09 Dec 2025

Diane

The staff were friendly and professional. The room was clean- it’s an inexpensive safe place to lay your head - no frills

Leisure Pet

10/10

Exceptional

08 Dec 2025

George

It was good

2/10

Poor

07 Dec 2025

manoj

Checked in during night The first Room we was given smells awful when complained to the front desk they changed the room. New room was only better not good. Front desk guy is very helpful.

10/10

Exceptional

04 Dec 2025

javon

the staff are amazing! rooms kept clean and tidy

Business_and_leisure Partner

4/10

Poor

03 Dec 2025

Bryan

When I checked in I was placed on the 3rd floor, so I asked which way is the elevator? He said, oh it's broke, needless to say I was VERY unhappy. I had to carry multiple bags and items up 3 flights of stairs and I am 60 yrs old. If it doesn't work, it needs to be put on their website. It was down for the entire week that I was there and I doubt that's it's been fixed. I am still pissed when think about it!!

Leisure Partner

10/10

Exceptional

02 Dec 2025

Sandra

Clean

8/10

Excellent

30 Nov 2025

DARRELL

Everything was fine

Leisure Self

6/10

Pleasant

29 Nov 2025

Cecil

No channels for the TV,

10/10

Exceptional

28 Nov 2025

Kaisan

Yes, the room was spotless and clean and it felt rich like it was like moving in a little apartment and I loved it 😁

Business Family

8/10

Excellent

27 Nov 2025

Sheri

The man at the front desk was beyond rude. I had until noon to post for another night. He called me at 1150 stating i needed to leave or he was calling the police. He was a grade a a$$hole.

Leisure Self

6/10

Pleasant

22 Nov 2025

Zachary

It was okay for an overnight stay and a get away. Very friendly and helpful staff. Outdated a bit

Self

2/10

Poor

21 Nov 2025

Salahuddin

The entire hotel felt dark and somewhat unsafe. There was a persistent smell of cigarette smoke throughout the property, and upon entering my room, I immediately noticed a strong odor of urine. Overall, it was a very unpleasant experience.

8/10

Excellent

17 Nov 2025

Denis

Overall not bad if you travel for work.

Business

10/10

Exceptional

16 Nov 2025

D

👍

2/10

Poor

08 Nov 2025

Andrea

Whole hotel reeked of weed, and had a dirty feel to the air. Outlets were pulled out of the walls in the room. Walls looked like they had things thrown at them because the drywall was damaged in multiple places. The sink and vanity were dirty. Bed was hard as a rock, the room felt damp, and the breakfast was dismal at best. We booked the room for 10 days as a fall back in case our house wasn't finished by the date we had to be out of our current place. We only ended up needing the room for one night, and the staff and manager were extremely rude, refused to check us out, regardless of the change in our living situation. Not to mention the theft of $600 for them refusing to refund the 9 unused days. This is absolutely ridiculous, and unprofessional. Would NOT recommend them at all.

Leisure Partner

8/10

Excellent

08 Nov 2025

Cecil

Yes

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

elsy

Loved everything and still do

Leisure Friends

8/10

Excellent

05 Nov 2025

Cecil

Yes

Business_and_leisure Self

10/10

Exceptional

04 Nov 2025

Cecil

Yes

Leisure Self

8/10

Excellent

04 Nov 2025

Cecil

Yes

10/10

Exceptional

31 Oct 2025

jeremy

You get what you pay for.

Leisure Self

6/10

Pleasant

23 Oct 2025

Ashanta

yes the kitchen was equipped

Self

8/10

Excellent

21 Oct 2025

Cecil

Ues

2/10

Poor

15 Oct 2025

david

Dirty and stinks am seen blood in the sheets

Business Family

10/10

Exceptional

14 Oct 2025

Ashanta

it was very apartment like setting then it was playing and I had no problem with the staff with my request

Self

4/10

Poor

13 Oct 2025

Wendy

The first thing we noticed when entering the room was the horrible smell - kind of a mix of dog and dirty mop water. Although the room appeared clean, it was hard to feel comfortable. We were too tired to complain, so we stayed the night and left as soon as we could in the morning. There was traffic noise all night long. I will not stay there again and will not recommend to anyone else.

Leisure Family

4/10

Poor

13 Oct 2025

Reuben

Bed

4/10

Poor

10 Oct 2025

Jeremy

The hallway smelled like a laundromat, the elevator smelled like an ashtray, the room smelled like stale food and bad curry.

Business

6/10

Pleasant

09 Oct 2025

Russ

They were old shoes and dog toys and other debris under the bed which hadn’t been cleaned or vacuumed in probably months

Leisure Family

2/10

Poor

08 Oct 2025

Judy

yes

2/10

Poor

05 Oct 2025

Michael

They're not very respectable they talk to you like you're not spending your money with them they're very rude some of the staff I definitely would not recommend this to anyone

8/10

Excellent

03 Oct 2025

Jeremy

The parking is good enough and you get what you pay for. :/

Leisure Self

10/10

Exceptional

01 Oct 2025

Craig

Friendly staff

2/10

Poor

30 Sep 2025

Guinevere

Awful

Business Self

2/10

Poor

27 Sep 2025

Lakeisha

The hotel is simply terrible . The property is ran down. It smells awful, extremely outdated and the drawers are missing a drawer. We asked to have our room switched and the next room wasn't any better. Though the rooms were the cheapest in the area, we checked out to go somewhere else for a better experience.

Leisure Partner

2/10

Poor

21 Sep 2025

Robert

Don't Do It!!!

I was told they didn't have a room for me at the hotel that I booked but could stay across the street at their sister property \"Suburban Studios\". It sucked!!! The bathtub was filthy, there was some brown crap (literally) on the wall above the toilet. The room was as stark, hollow and sad as you could ever dare dream. It smells in the halls as soon as you walk in. I would rather atay in a prison cell.

Self

8/10

Excellent

21 Sep 2025

Ashley

Generally good value for pet-friendly stay

Spacious, pet-friendly suites. While breakfast options are limited and the rooms could use a refresh, the team members are helpful and the location is easy to find. Even with dogs in nearby rooms, the hotel was quiet.

Partner

10/10

Exceptional

21 Sep 2025

Rickey

My family stays here whenever we come to town. Staff is friendly and helpful, The hot tub and pool areas are great and Breakfast was delicious. I love it there!

Leisure Family

10/10

Exceptional

20 Sep 2025

Gerrone

Great hotel

2/10

Poor

08 Sep 2025

Verified traveler

Room was not cleaned well. Seats had crumbs from previous guest and carpet had stains. Barely any breakfast offered. Only coffee

Business

2/10

Poor

07 Sep 2025

Colleen

Sheets smelled faintly like smoke (?), and woke up at 5am with my eyes puffy and itching. There was dust next to the bedside stands, in the corners,on the headboard, on top of the fridge, etc. Stains on the carpet, dirt on wall of closet and in kitchen area. 2 desk type chairs were dirty as well as next to the toilet, in the tub, I can provide pics if needed. This is not only unacceptable but it’s extremely unhealthy.

Leisure Self

2/10

Poor

07 Sep 2025

Tom

Dumpy hotel

Hotel is old and rundown. Definitely needs a makeover. Took me 15 minutes to get someone to the front desk to check me in. The light barely works in the bathroom. Can’t shut the door to be able to take a shower had to unplug the refrigerator because it kept running and making loud noises.

Self

6/10

Pleasant

04 Sep 2025

Craig

Not much I liked.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Rayenell

The hotel was one big hot mess

Leisure Pet

4/10

Poor

01 Sep 2025

Antonio

Decent

Leisure Self

4/10

Poor

31 Aug 2025

Jennifer Lee

Be Aware

Without a doubt, this was the most unclean hotel room I've ever seen. Stains on the carpet, the wall by the heater, and all over one of the business chairs.

I spent the first 10 minutes cleaning every surface with Clorox wipes. I have stayed in Extended Stays numerous times in the Cleveland area. All have been clean and comfortable.

Other than sleeping (bed was fine), I kept my shoes on the entire time. The next morning, I left as soon as I could. Breakfast was coffee and a handful of granola bars.

The front desk area was also unclean. It would not have taken much effort to simply spray down the check in area and wipe down the touch pad. The only reason I didn't walk out the door on sight that night was because it was too late.

10/10

Exceptional

28 Aug 2025

Jasmine

Front desk person was very friendly, even with my super late check in.

Leisure Self

4/10

Poor

27 Aug 2025

Wesley

Totally gross. My room reeked of cigarette smoke, mildew, and cat urine. There were flies and gnats in the room. The carpet and bathroom were dirty. There was even a bonus dirty sock laying in the corner of the room. If I hadn't prepaid and arrived at such a late time of day I would have stayed somewhere else. I decided to just suck it up and stay. To be slightly fair, the rate was cheap so I guess I got what I paid for. Terrible.

Business Self

6/10

Pleasant

03 Aug 2025

Edward

Old property that smells like smoke from years past. Breakfast options very limited.
Friendly check in and room was very clean.

6/10

Pleasant

20 Jul 2025

Andrew

It does the job! It is clean, although outdated with some defects. Minor hiccups that don’t ruin experience like lack of complimentary breakfast replenishment, room key not working at back door so needing to walk around the entire building when parking is full, and room key needing multiple attempts at the room door to function. Staff was amazing and safe area

Leisure Partner

6/10

Pleasant

19 Jul 2025

Richard

They didn't recommend breakfast. Need more variety more hot food.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Brian

Needs updating

Leisure Self

10/10

Exceptional

09 Jul 2025

Brian

Needs updating

Leisure Self

10/10

Exceptional

07 Jul 2025

Devender

I was not expecting that kind of room. It was clean with all the facilities available as mentioned in the description. Staff was very helpful and knowledgeable.

Leisure Family

4/10

Poor

07 Jul 2025

Maria

Room had a musty, dirty smell. The floors were filthy. Wouldn’t stay again but it got the job done for a quick overnight stay.

Leisure Family_with_children

8/10

Excellent

26 Jun 2025

Verified traveler

This stay serve the purpose. I felt safe and it was clean. The only downside is the water pressure in the bathroom. Faucet was crazy low. But everything else was pretty good. The carpets could be replaced, but they were clean and I didn’t feel that they were too nasty, yet.

Business

8/10

Excellent

22 Jun 2025

Roy

The morning staff were terrible Jessica who checked us in was excellent n a pleasure to meet but morning staff were never at the desk n could not keep coffee to have someone needs to do something

Business_and_leisure Partner

10/10

Exceptional

20 Jun 2025

Taylor

Clean

6/10

Pleasant

19 Jun 2025

Alicia

The front desk person was very kind. The place had a few issues but nothing extreme. Decent middle of the road type of place

Leisure Family_with_children