Holiday Inn Express and Suites Medina

8/10

Excellent

10 Jun 2026

Theresa

Was charged for parking when I didn't have a car.

Self

6/10

Pleasant

10 Jun 2026

marcie

They were renovating we came for overnight stay. We arrived late Tv didn’t work and got woken up at 7:45 by carbon monoxide detector. We got dressed and checked out let front desk know tv was not working and alarm was going off in the room we originally thought it was fire alarm with low battery until front desk agent told us it was carbon monoxide detector she had been getting notice but hadn’t had time to do anything about it. Not sure if low battery or we were lucky to make it out alive. Anyway, probably not returning to this hotel.

Partner

4/10

Poor

10 Jun 2026

Peyton

When I booked the hotel, my receipt said one price. I ended up being charged $76 more. I was told $50 is an incidental fee and should be refunded. The rest of the charge was for parking in the parking garage. We were unaware that parking was going to be $26. The room we got was also not the room that was pictured in the booking. The room pictured included a chaise lounge and a shower/tub combo. Our room did not have the chaise lounge and only had a shower.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

jacqueline

The room was terrible-nothing worked and there was no lighting

Partner

8/10

Excellent

08 Jun 2026

John

Parking was not good

Family

6/10

Pleasant

08 Jun 2026

Kenneth

Looks nothing like the pictures. Poor renovation and very dirty

Partner

8/10

Excellent

07 Jun 2026

Enrique

A little less than I expected. Breakfast was fine and I appreciated the water and coffee available at all times but the hotel felt a bit dated and run down.

Self

10/10

Exceptional

06 Jun 2026

Cindy

We love the Best Western in Bandara! Fun decor, clean, and the staff is great!

Family

8/10

Excellent

05 Jun 2026

Amy

Parking is not great and it is a little farther from downtown than is walkable. The staff was great and it was clean just plan for an uber ride or drive each day.

Friends

6/10

Pleasant

04 Jun 2026

Anna

Not centrally located. You'll have to drive if you want to go anywhere. I do appreciate the free parking.

Family

6/10

Pleasant

04 Jun 2026

Nataliya

Front desk staff were completely indifferent upon arrival. Room was booked for 4 people. Only 3 bath towels in a room and one set of sheets. When we asked for extra towels and sheets they made it look like it’s extra work, seemed bothered and unfriendly. Had to pick up from front desk, they couldn’t deliver to the room. Truly terrible customer service.
Bathroom wasn’t clean and smells like mildew.
Was surprised with hidden parking fee, $15 per night.
The only good thing - convenient location and size of the room.

Family_with_children

6/10

Pleasant

03 Jun 2026

Raychael

No wake up can, broken TV, I got double charged at check in

Self

6/10

Pleasant

30 May 2026

Alaina

Keurig and tv were broken in our first room. Staff was extremely unhelpful and verged on rude. Asked 3x for tv to get fixed and finally after day 2 they moved us to a different room where the keurig was still broken lol overall comfortable, not the cleanest or best maintained. Breakfast was not great. But had the basics and a good sized refrigerator in the room. Great location.

Partner

4/10

Poor

28 May 2026

Giselle

We had a dripping shower with mold in bathroom . . It took 2 days for anything to be done only because the head of housekeeping happened to be near our room so she took a look and moved us and upgraded us immediately for remaining 2 nights . Front desk was told twice about the problem on day 1 and nothing was done . We had toilet paper holder hanging off the wall showing a big hole in wall . We are grateful to housekeeping for acting on it for us . Other than communication issues hotel was good . Breakfast could have been better , stale English muffins and very watery eggs . It was small things like , went to do laundry couldn’t get in . Went to get ice , no ice in machine . We will not stay in this hotel again .

Partner

4/10

Poor

27 May 2026

Carl

Our room was out of soap, shampoo; AC ran continuously; breakfast was out of coffee, eggs, sauasage…essentially inattentive staff

10/10

Exceptional

26 May 2026

Tommy

Nice complimentary breakfast, free bus nearby (hotel is not very close to the ‘hot spots’ in town), staff was accommodating to requests. It was a last minute trip so we didn’t have time to shop around much. This was the most reasonable option for us and worked out well.

Partner

10/10

Exceptional

25 May 2026

Kathy

The room was cleaned daily and they did a excellent job.
All the Staff were friendly and helpful.
We loved the daily breakfast and appreciated the turkey sausage choice.

Friends_and_family Family

2/10

Poor

24 May 2026

Billy

TV didn’t work, phone didn’t work so couldn’t call the front desk, fire alarm battery needed to be changed, and when we finally went to check out they said “we tried to change your room for you, I don’t know why nobody told you”
Meanwhile, we were at the front desk atleast twice a day asking for help.

Partner

6/10

Pleasant

23 May 2026

Marc Anthony

The hotel is ok for a business trip or a quick visit to Charleston, we stayed two nights and switched to a more resort style hotel.

Partner

4/10

Poor

22 May 2026

Jamie

The room was dirty especially in relation to the price.

Family

10/10

Exceptional

18 May 2026

Kaitlin

Clean room. Very basic hotel. Good selection of marketplace items for sale.

Partner

6/10

Pleasant

17 May 2026

Susan

TV Never worked, in room coffee maker worked 3 times, breakfast OK, coffee not available after 6 pm, room towels o ly changed once, beds comfy, quiet, limited on site parking - used parking garage that was OK, front desk staff friendly, but no sense of urgency or recalling caring about issues.

Partner

8/10

Excellent

15 May 2026

Nicole

Clean room good for quick stay. A little far from main tourist area, but some things nearby.

Friends

4/10

Poor

14 May 2026

Robert

My experience at this Holiday Inn wasn't excellent. First, the pluses: the room was clean, the bed was comfortable, and the wifi was decent. But the list of demerits is longer: the refrigerator doesn't have any freezer section at all; the toilet seat was loose and swiveled around one bolt; I had 3 hand towels but 0 bath towels (the desk provided on upon request, though the woman literally looked at my room to see how many guests were in it instead of just asking how many I would like); and the accessible shower was a joke. I don't need an accessible shower, but this thing was equally useless (and flooded the bathroom) whether you did or did not need that feature.

But these things pale next to the parking mess. The attached lot is far too small for the hotel. The backup plan is to send guests to top floor of the parking garage across the street and have the hotel validate your ticket. I lucked into a spot in the attached lot, so I just let my car sit for 2 days and found other ways around Charleston. But I won't be staying here again.

Self

8/10

Excellent

13 May 2026

James

The breakfast was very good. The parking was in a parking garage across the street. That was a bit of an inconvenience. Other than that it was ok.

Partner

4/10

Poor

12 May 2026

Bodhi

Rude staff. Don’t expect your room to get serviced at all. Elevators broke down and was forced to carry heavy luggage down 6 flights of stairs.

Partner

8/10

Excellent

12 May 2026

MARY

The rooms were clean and neat, breakfast above normal for a continental breakfast and staff very accommodating

Partner

6/10

Pleasant

09 May 2026

Cyrus

Ther room smelled but the staff quickly changed rooms for us

Partner

4/10

Poor

09 May 2026

Tammy

rooms were in bad shape...shower door rail very moldy, room doors were rusty and bubbling at bottom. Breakfast food was what can be expected for a free breakfast. Eggs were extremely water. Behind hotel was an abandoned property which was sketchy. Won't be back.

Family

10/10

Exceptional

08 May 2026

Jonathan

Clean. Good breakfast. Comfortable beds. Good coffee.

Partner

10/10

Exceptional

06 May 2026

Judith

Breakfast menu was good

8/10

Excellent

29 Apr 2026

Diane

Getting off the elevator on the 7th floor was concerning. There was molding that had been removed and plastic covering a wall. I think just a sign saying “pardon our dust” might have helped. Tasha was very helpful the evening of 4/26.

Partner

6/10

Pleasant

28 Apr 2026

Rodney

Beds were extremely uncomfortable and the remote said affix but I could not stream It at all

Partner

4/10

Poor

26 Apr 2026

Anna

Picked this hotel because it advertised an outdoor pool. Pool was closed the entire 3 days we were there. Property was very dated and needed a facelift. Disappointed.

Friends

10/10

Exceptional

26 Apr 2026

Carol

The staff is really helpful. The rooms are really nice. The bathroom ceiling looked as if it was falling in. The paper was hanging down and wasn’t appealing to the eye that takes away from the room

Partner

10/10

Exceptional

25 Apr 2026

Amy

Nice room

6/10

Pleasant

21 Apr 2026

Michael

People in adjacent room were very loud at 1:30 am , told them I calling police , both nights !

Partner

8/10

Excellent

21 Apr 2026

rebecca

Not a lot of parking spaces but they allowed us to park against the curb. Super friendly staff, very polite. They had some water damage that they are currently fixing but I would stay here again.

Partner

8/10

Excellent

20 Apr 2026

Mariana

Overall worked out ok. It is considered budget for the downtown area (in reality too high compared to my other trips). Shower pressure is good, bed is comfy enough. AC, fridge & MW worked fine. Not full range of breakfast items (pancake mix is so awful it is a waste). Liquid soap only that sprayed all over. Clean towels everyday, but sheets change request never got done. The free shuttle block away worked ok in the morning but horrible coming back in the afternoons. Publix grocery nearby helped to supplement meals. French café (nearby) disappointed in their desserts unfortunately. The destination fee had extra sales tax on top of it (not disclosed by hotels.com)

Self

6/10

Pleasant

19 Apr 2026

Joel

It is an older hotel not in the best of neighborhoods.
I would stay elsewhere next time

Friends_and_family Family

4/10

Poor

18 Apr 2026

Dee

Property needs to be updated. Faucet didn't drain. Tub leaked. Carpets not clean. Receptionist was rude but some others were very nice. Location was good. Breakfast was pretty good. When we first arrived they assigned us to a room across from a room affected by an electrical fire. There was trash and blowers in the hall. They did move us but just down the hall and everything we walked to the elevator eyes watered from smoke fumes.

Friends

10/10

Exceptional

18 Apr 2026

Sandro

Nice hotel, clean with good rooms. Not very close to the French Quarter, about 45-50' walking

Friends_and_family Friends

4/10

Poor

17 Apr 2026

Billy

Poor location, hard to find.
Poor parking, not enough spaces.
Small bathroom
Will not stay at this location again.

Partner

10/10

Exceptional

17 Apr 2026

Elizabeth

Staff were very friendly and breakfast was good. I would stay again.

Partner

10/10

Exceptional

16 Apr 2026

Slobodan

It was super busy when we arrived and had to wait about an hour for the room. Other then that, the entire stay was great. Location is good, 15 minutes walking from historic downtown.

10/10

Exceptional

14 Apr 2026

Sue

Staff were friendly and helpful. Great breakfast and quiet hotel. Easy to catch the bus to hit the sites.

Friends

2/10

Poor

11 Apr 2026

Carol

worst customer service ever. waited 3 hours after check-in before was able to check in

Family

10/10

Exceptional

09 Apr 2026

Clinton

The hot breakfast was excellent. A lot of variety and choices and very tasty. I loved the warm cinnamon rolls.

Partner

6/10

Pleasant

07 Apr 2026

Megan

The hotel room was lacking. There was a lot of water damage to the bathroom. The shower door wasn't sealed properly so the water leaked onto the floor and made a big mess. The lighting was lacking. A big mirror with a desk would've been a perfect place to put on makeup while somebody else was using the bathroom. Unfortunately with no lighting on that area, it was useless. I wish i would have grabbed brochures at the airport because i didn't find and until the last day we were there. They were on a desk hidden away. I didn't notice them until i walked by to avoid the line of people. The pool is outside, which is great if it was nice outside. Our hotel room keys didn't work so we had to go back to the front desk and have them rescan them. We had to wait for one of the maintenance crew to fix it. He had to go back and recreate the keys to the room before we got in. Overall, it was pkay.

Friends

8/10

Excellent

06 Apr 2026

Maria

The bathroom tub wasn't the cleanest and the floor showed signs of flooding probably due to shower door not preventing water from leaking and pooling which happened during my stay. The staff was very friendly and helpful though.

Family

10/10

Exceptional

06 Apr 2026

Donna

Clean and staff was friendly

Partner

6/10

Pleasant

05 Apr 2026

Charlotte

Shower horrible-no water pressure-had to change rooms.

Disrupted our plans and very inconvenient.

Should be compensated. Staff very understanding. Ran out of tissues and almost toilet paper.

Poor location to get into downtown.

Partner

8/10

Excellent

04 Apr 2026

Elizabeth

Room clean. Good towels. Shower pressure good. Wood in bath seemed damaged. Main door has yucky stains, as did furniture in lobby. Bath needs a fan. Lighting near mirrors would help. Carpet needs replacing. Breakfast was adequate. Staff very nice and helpful.

Partner

6/10

Pleasant

03 Apr 2026

Diane

Good location and close to waterfront. The breakfast was good and had a variety of hot as well as cold items. Coffee available anytime. Parking garage is nearby and well lit. We had a clogged shower and a heat issue. The maintenance guy was there in minutes. The room was cleaned daily and well done. Having allergies I was alert to this. Staff were always helpful and pleasant to deal with. I’d stay there again. 😊

Family

10/10

Exceptional

02 Apr 2026

dana

Was t happy that you had to pay for parking.

Partner

4/10

Poor

02 Apr 2026

LORI

Breakfast and gym were average. Shower was very disappointing with little to no hot water. Told front desk, but nothing done. Staff was friendly. TV had very limited channels.

Partner

8/10

Excellent

31 Mar 2026

Stephanie

First time in this area, felt congested, building seemed older

6/10

Pleasant

31 Mar 2026

Stephen

Breakfast fine, parking tight but there is a garage backup. Hotel staff seems helpful but are totally ineffective to solve our non functional TV after many requests to solve the problem.

Partner

6/10

Pleasant

31 Mar 2026

Rebecca

The room was clean but not spotless. The bathroom was in rough shape. The handles to the shower doors were falling off. The shower leaked all over the floor. The TV was broken. The front desk staff was MIA for some time when I went to the desk to report my concerns. The breakfast was not as good as other Holiday Inn Express properties I have stayed at. To the credit of the staff, they listened to my concerns and discounted the rate by 20% at my request.

Friends

8/10

Excellent

29 Mar 2026

Frederick

The breakfast was great. Room was clean everyday. The staff was very professional and informative.

Partner

2/10

Poor

29 Mar 2026

Lydia

The dehumidifier is so noisy that I had a very hard time sleeping. I asked them if they could shut it off at night, they told me “No.” The bathroom was clean, nice sink. I had to reach way into the shower to turn the water on, and get sprayed with cold water. The bed was good. Nice bedspread. The carpeting in the place is horrible. Black and gray, looks like it’s not been cleaned. A chair in the lobby has a large stain on it, it looks like someone peed on it. Areas need some maintenance/paint.
Everything in the breakfast room is in styrofoam or plastic. No real plates or silverware. Too much garbage produced everyday.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

JOHN

Great Night

6/10

Pleasant

29 Mar 2026

Jayne

Hotel was clean, but clearly dated. Breakfast was ok.

6/10

Pleasant

29 Mar 2026

Robert

Facility looks dated

Friends

10/10

Exceptional

28 Mar 2026

Andreas

Nice location great staff

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Shelly

Stayed only one night for an appointment at MUSC for my mom. Computer/power issues completely wiped out television and there was no way to make a room key. Had to request toilet paper however the room was clean and the staff was friendly. Limited parking unless you use the garage next door/3rd floor. Doubt we would stay again due to parking.

Friends_and_family Family

4/10

Poor

27 Mar 2026

Cayla

Waited 45 minutes for anyone to come to the desk to check us in. When we went to our room the door was

2/10

Poor

26 Mar 2026

Gordon

Parking was ok. TV was broken and reading light was broken> Requested maintenance for those two items three days in a row. Answer was always it will be fixed tomorrow. Never happened. We found the maintenance man in the hallway and he came and replaced the tv at 8:30 our last night. Bathroom needs more counter space and bathroom needs towel racks to hang towels to dry.

Family

10/10

Exceptional

23 Mar 2026

Bettina

We really enjoyed our stay with you! Very nice room!

2/10

Poor

21 Mar 2026

Anton

Showed up at 3 in the morning I pre paid and they gave my rooms away and no refund! This place is a total dump and Expedia totally sucks! Stay at Marriot !! Still trying to get my money back

Business

6/10

Pleasant

21 Mar 2026

Bernard

It really not a walkable location to downtown. Everything is a lift or burner ride!

Staff was super but the conditions here are not too great.

Back up at front desk
Rooms not ready for check in at 4.00
Housekeepers can’t speak or understand English

The employees do go out of their way to help

Partner

2/10

Poor

21 Mar 2026

Timothy

Breakfast was bad. From watery eggs to whatever they call bacon being terrible. The yogurt was the only edible option.

6/10

Pleasant

21 Mar 2026

Keith

The room was clean but the bathroom needs updating

Family

2/10

Poor

20 Mar 2026

Kristin

We were given a key at checkin to a room where people were still sleeping. Then waited 2 hours for another room key. The front desk person kept disappearing not to be found. When we got into the room that night the TV did not work. Front desk was going to send someone up but no one ever came. The handle to the shower door fell off as we opened it.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Russel

Visited Charleston for the first time and stayed 3 nights at Holiday Inn Express Downtown. The room was very nice with small refrigerator, microwave and Kureg coffee maker. Really nice breakfast served every morning and fresh brewed coffee anytime. The staff was very accommodating. Location is close enough to downtown area that you could walk to it. There is a Puplix right next door. We chose to catch the free bus called DASH, which we caught right next to the Publix. The buses picked up about every 45 minutes. Would definitely stay again for the price we paid for being close to downtown Charleston.

Partner

10/10

Exceptional

17 Mar 2026

Candace

Room was fine. Check in accomplished quickly. Breakfast was typical with several options. Location was a plus..close to excellent restaurants and public parking. Woul stay there again!

Family

10/10

Exceptional

15 Mar 2026

John

Staff was the best staff I’ve ever stayed with. Friendly and helpful. I will be coming back to this location when I travel back to Charleston

Friends

8/10

Excellent

14 Mar 2026

Carol

Friendly staff and very helpful. Exercise room met basic needs. Standard breakfast offerings. Bathrooms are small, beds are comfortable.

Family

10/10

Exceptional

14 Mar 2026

Corey

Friendly staff. Good breakfast. Affordable and easy uber trip to historic district.

Partner

8/10

Excellent

14 Mar 2026

Madeleine

Good and clean but staff was rude and did not explain hidden charges after checking in like deposit, parking and destination fee and just charged my card plus we’re not very friendly or helpful when asking for an explanation on why and received rude response. Fast food nearby but nothing else and have to drive into town. Small parking lot

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Meredith

Friendly staff. Enjoyed breakfast.

Self

10/10

Exceptional

09 Mar 2026

Nancy Victoria

excellent hotel at a reasonable price- uber into downtown or 1 mile walk that is enjoyable.

Friends

10/10

Exceptional

09 Mar 2026

Nancy Victoria

Okay so it is a bit of a walk to King Street in Charleston (the main downtown street) but with a quick uber ride you can be there in minutes and with their lower room rates it was worth the uber! You can certainly walk but it is over a mile.

Friends

10/10

Exceptional

08 Mar 2026

Ella

Fabulous place to stay. Most courteous and friendly staff. Convenient free busing around the city and to shops. Will definitely recommend.

Family

10/10

Exceptional

07 Mar 2026

Helene

There were a few good restaurants within walking distance but it was a good 25 minute walk to King St. but very doable !

Partner

8/10

Excellent

05 Mar 2026

Robin

Helpful staff

Partner

10/10

Exceptional

04 Mar 2026

Jamie

Breakfast was great!

10/10

Exceptional

02 Mar 2026

Barbi

Gy

10/10

Exceptional

26 Feb 2026

Elizabeth

Great value.

8/10

Excellent

26 Feb 2026

Roseann

The room was clean, and the staff were amazing. It needs a bar!

Family

2/10

Poor

22 Feb 2026

tiffany

The only good thing about the place was the cleaning service. Check in was terrible and frustrating. Location was awful the hotel behind it is abonden. The area it’s in is so sketchy you cannot walk to any bars. The breakfast yuck. So disappointing

Partner

10/10

Exceptional

22 Feb 2026

Manuela

Staff was amazing.

10/10

Exceptional

21 Feb 2026

Brian

Very clean, staff friendly and helpful.

Family

8/10

Excellent

19 Feb 2026

Jamie

Staff were wonderful. The room was clean, but a little tired and the sink was missing a stopper, which wasted water while shaving.

Self

10/10

Exceptional

18 Feb 2026

Puri

All the staff were excellent!

6/10

Pleasant

17 Feb 2026

MICHAEL

Yes

Partner

6/10

Pleasant

17 Feb 2026

Stephen

Staff was good. Room door didn’t close securely on its own. Out of alignment.

Self

10/10

Exceptional

16 Feb 2026

Sandra

Friendly staff! Clean rooms!

4/10

Poor

16 Feb 2026

Margaret

We called the front desk three times during our stay that the TV was not working. They said they would send up a maintenance person. The person never showed up. When we requested to be compensated for this, they said because we booked the hotel stay though Hotels.com, they couldn’t give us any discounts. We will not stay at this property again.

Partner

6/10

Pleasant

16 Feb 2026

Shelley

The room was decent. There needed to be a light when you walk into the room because it was so dark. One of the lights lamps were blown out. They didnt have a trash cab in thw bathroom and they placed the towels on the top of the toilet. The lady at the front desk was super nice. They were super busy and she was dealing with an issue which kept her gone for a while and we had to wait a while for her to return to check in but once she gor back she got us checked in and squared away to our rooms. On-site parkjng is VERY limited even for the handicapped so finding parking was very tough.