Name: Candlewood Suites Cleveland South - Independence
Address: 6125 Rockside Place, Independence, 44131, US

2/10

Poor

12 Jul 2026

Mary

First the elevator was broke. We were on the 3rd floor. Then the toilet was clogged. then the coffee machine didn't work.
The restaurant was closed due to a convention and we had to use the vending machines for our dinner. Also there was no breakfast due to the convention,\

Terrible experience. And they didn't even offer a discount due to all the problems.
Will NEVER stay there again!

10/10

Exceptional

15 May 2026

Hannah

We booked this room last minute when our Air Bnb canceled. Our expectations weren’t high, especially because it was such a good price. We couldn’t have been more pleasantly surprised when we arrived to a really nice room! The little kitchen had everything you could need, and not cheap rinky dink appliances, they were updated. Then, when I checked out the bathroom, not only was it clean, and also updated, they supplied dove products, including a little dove bar of soap. What really sold me and will have me booking with them again was the thoughtfulness when they thought to put makeup wipes on the vanity. 10/10 recommend and will be back to other locations as well!

Partner

10/10

Exceptional

13 May 2026

Kris

Pretty clean and nice room. Full kitchenette with everything we needed.

Partner

10/10

Exceptional

10 May 2026

Emily

Clean room, very nice. Staff were helpful and accommodating and friendly. Would highly recommend.

Partner

6/10

Pleasant

28 Apr 2026

Lee

Booking showed that pool hours were 530-11 which is why this particular hotel was booked for kids to swim and hours were actually 9-9. Pool is shared and actually holiday inn pool so must get pool card from that hotel to use pool and was not informed of this until going to use the pool to find it was closed anyways

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Amber

Very clean & one of the best prices in the area! There is a club in the Holiday Inn connected to the Candlewood Suites. Would be nicer though if there was a continental breakfast.

Self

8/10

Excellent

25 Apr 2026

Sydney

The hotel was okay. The room was clean and it wasn't too noisy. My only complaint is with the parking. You have to park on one side of the building and then go all the way to the other side of the building to get to the only elevator. But the price was good and there were several restaurants close by.

Self

10/10

Exceptional

28 Mar 2026

Carla

We had an enjoyable stay. Room was clean and staff were great. I love the connected bar/grill at the Holiday Inn, great for dining in although, there are many, many places to eat close by. But, if you dont feel like going out, you could walk right over, from the inside, to the Holiday Inn for breakfast and dinner, no lunch tho.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Kimberly

The room was spacious, but the sink wouldn't drain the whole way due to how it was installed
With spending close to $1200 for 3 nights and finding out breakfadt isn't included, was pretty bad. To make it worse, they suggested we could go nect door to Holiday Inn for their buffet for about $8 but turned out to be $11.95!

Friends_and_family Family

4/10

Poor

03 Nov 2025

Paul

Rude employees with no customer service skills. The room was unclean, the smell was horrible, the noise level from a group of kids playing drums on buckets outside until the late night was unacceptable (the hotel staff didn’t care and did nothing about it), the area has changed to an unsafe feeling, the parking was far from the entrance, the pool area had rust and mold on the ceiling and walls and doors, and the fridge had a horrible fish smell that the staff said was from the cleaning agent they use.
Don’t stay here. Find another place. We will never stay here again.

8/10

Excellent

10 Sep 2025

Laura

Had a nice staff . Staff was very short on conversation.

Partner

10/10

Exceptional

04 Sep 2025

Natasha

Very nice hotel

10/10

Exceptional

09 May 2025

Tiffany

I did have an uber eats knock on my door at 3am Wednesday night and I hadn’t called them

10/10

Exceptional

02 May 2025

Joe

Staff was efficient, courteous, and professional.
i would stay there again and I recommend this location.

10/10

Exceptional

09 Mar 2025

Chardonnae

Birthday Getaway

Our stay was great! Everything was so clean and everyone had great attitudes and always was of help, if needed.

Partner

4/10

Poor

16 Feb 2025

Jason

We booked a studio king suite and were given a basic 2 queen room claiming there was nothing left. Friends of ours showed up after we did and they were given a king. They also did not want to honor or 4 night booking thru Expedia for $669 They tried to charge us $919 claiming fees and taxes. After showing them my receipt on Expedia they said that was not true because it was not honored because it was not prepaid. They eventually did go with our Expedia booking, charging us $150 for incidentals.

Business Partner

10/10

Exceptional

14 Aug 2024

Rachelle

Very clean and smelled fresh throughout the building

10/10

Exceptional

17 Jun 2024

Paul

Was there for only one night. But it was very convenient to get downtown with Lyft.. $15 is all it was. The place was clean and quiet. Perfect

Leisure Partner

8/10

Excellent

16 Apr 2024

Paul

Good time in Cleveland

Everything you could need for a long stay - a kitchenette in suite, gym, swimming pool, restaurant, bar - plus conveniently located to all Cleveland attractions.

Self

8/10

Excellent

17 Mar 2024

Katrina

The room was nice. The only issue I had was my toilet didn’t flush, and there was still like hair on the shower walls.

Leisure Self

10/10

Exceptional

28 Nov 2023

Joan

The 1-bedroom suites are the size of a condo. It was quiet, had free washer and dryer available, a stove top. The area has many good restaurants. Attached to the Holiday Inn. So, you get use of their nice workout room and pool. This is excellent for long stays.

Leisure Partner

6/10

Pleasant

07 Aug 2023

Joshua

Good price for quick stay

Upon check-in, was given a room that was already open. The door would not shut. I explained this to the front desk, he told me initially it was fine and he would show me how to lock it. After several attempts, he was able to slam it locked. Could not be repeated and said maintenance guy at fault. We were then given a new room. Wall also vibarated for some reason.

Friends_and_family Family

10/10

Exceptional

28 Jul 2023

Sherrie

Very clean well ran by ANTHONY STONE
I travel 320 days year
This is by far one of the the best hotels i have stayed in
Felt at HOME
ROOMS WELL DESIGNED/,FREE LAUNDRY EVERY FLOOR

Business

2/10

Poor

24 Jun 2023

Jacob

Double the Price

Excellent stay. We had a very enjoyable time and only spent 10 hours at the place, but somehow the security deposit was never credited to my credit card, doubling the cost of my stay. I don’t understand how I was billed for this.

Partner

6/10

Pleasant

23 Jun 2023

Lea

Hard to dry yourself with a hand towel!!

There was not one bath towel in our bathroom. Other than that, it was very nice and comfortable.

Partner

8/10

Excellent

24 May 2023

Joyce

Good short stay

Leisure Family

4/10

Poor

05 May 2023

Tracy Elaine

I didn’t like that the room was not clean…When I got back home my back was broken out from bedbugs

6/10

Pleasant

25 Apr 2023

Garry

Place was clean and nice . The only downside was the staff ! Lack of training and knowledge of the system! Prepaid by Hotels. Com and had to wait over 30 minutes at the desk even though they had a confirmation number. Also could not get my hotel points. Disappointed said couldn’t look up my account. Told me to call the company. Training needed.

6/10

Pleasant

11 Apr 2023

Cassie

No hot water!?!?

We booked our stay for 4 days. We didn’t have hot water for 2 days! No communication was given by the staff in regards to this matter.

Partner

8/10

Excellent

20 Mar 2023

Lakisha

It was some few minor things that we originally had a problem with but the staff made sure everything was corrected. Staff was really nice and friendly

Partner

10/10

Exceptional

18 Mar 2023

myron

Perfect location near the highway. 10 minutes to the local hospitals. Very comfortable bed.

Leisure Family

10/10

Exceptional

08 Mar 2023

Karen

Great! Very nice rooms and comfortable bedding. Quiet and well equipped rooms

8/10

Excellent

12 Nov 2022

Christopher

Great hotel, location, close to restaurants

Nice hotel connected to Holiday Inn. Everything was great except parking was inconvenient. Staff might advise on best place to park to re-enter after check in.

Partner

6/10

Pleasant

01 Oct 2022

Nidal

The condition is fine, I believe that the place is understaff, some customers service skills are not met, bags garbage in the hallway made me literally sick, they should have had an outsede larger garbage can near their laundry room. I never got my room refreshed with my request even if I stayed a week, the rooms are tiny conpared for other suites I've being ,i would said it would needs improvement, specially in Managemet, i would not recommend this place for mor that a day or two

Business Self

2/10

Poor

27 Sep 2022

Samaria

Horrible service all around

Business_and_leisure Self

10/10

Exceptional

25 Sep 2022

Margaret

The pool was unusually large and immaculate. I really appreciated the entire facility, but I really loved the pool

Business Self

4/10

Poor

08 Aug 2022

nancy

Island Girl

The floors (bed, kitchen and bath areas) were all dirty. The bathroom was stained and had dog prints on the floor. Kitchen area had food swept under the counters. Although there were 2 cups, bowls and plates, there was only one fork, knife and spoon. The body wash dispenser in the shower was empty. The downstairs hallways were also littered with food.

Partner

10/10

Exceptional

25 Jul 2022

Maryam

Wonderful experience

We had an amazing stay very clean and organized

Business

10/10

Exceptional

25 Jul 2022

Monica

Candlewood Suite Stay

We stayed in here for the weekend and the suite was very clean. The staff had excellent customer service and very pleasant! I would recommend Candlewood Suites to everyone. Thanks for the great experience!

Friends_and_family Friends

10/10

Exceptional

18 Jul 2022

Sherrilyn

The only thing that wasn’t perfect was that the people next door were loud until almost midnight both nights

Partner

10/10

Exceptional

16 Jul 2022

elisabet

Place was clean and nice. I will stay there again

Business Self

10/10

Exceptional

13 Jul 2022

janet

Janet's review

Love the little kitchenette. It was nice not having to order food. Room was comfortable.

Self

2/10

Poor

09 Jul 2022

Jeremy

Yolo

They had no breakfast or housekeeping even though it’s advertised on their site. The room was ok, but I heard weird noses all night.

Self

10/10

Exceptional

23 Jun 2022

Eugene

couple

room was clean.staff very freindly and helpful.

Partner

10/10

Exceptional

19 Jun 2022

Christine

Was clean and staff was friendly, professional and efficient.

Leisure Self

10/10

Exceptional

13 Jun 2022

Erin

Extremely clean. The little kitchen is perfect for those who are out of town for work. Definitely recommend and will be booking again

Business Self

10/10

Exceptional

11 Jun 2022

janet

I enjoyed the suite very roomy and comfortable. Everybody

Self

8/10

Excellent

08 Jun 2022

Michael

Room was clean, but the maid kind of refused to change our sheets. I asked nicely but she acted like she didnt understand me. Special shout out to Sherman. He was great and such a good hostes. He helped.me with many issues.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2022

Ann

Great property!

4/10

Poor

27 Jan 2022

Glen

Ask for items they were not supplied. Help had bad attitude and hung up phone on me. We were going to be their 5 nights. We left after one night