Name: Residence Inn by Marriott Cleveland Downtown
Address: 527 Prospect Ave E, Cleveland, 44115, US

8/10

Excellent

04 Aug 2026

Tamela

The room was one of the best I’ve stayed at. The price was reasonable. The staff were friendly. Check in process was quick. I have only one complaint, and that is the condition of the bathroom. The toilet had stains in and outside the bowl and the bathtub floor was stained and rusted, reminding me of a cheap run down apartment tub. But once again the stay was still the best in awhile. I will consider the Marriott again. Thanks

10/10

Exceptional

02 Aug 2026

Shakwana

When we stay in Cleveland, we always try to stay here if possible. When not on a budget, it's a nice splurge. I see splurge because you have to pay valet $50-$60 a night for parking. That can add up. Other than that, we enjoy staying at this property because we enjoy the 2 floor rooms that have the main living area downstairs and the sleep area/bathroom upstairs. There's also a bathroom downstairs near the kitchen. Great for our family! And the fact that this property is so close to Rocket Arena is a huge plus.

10/10

Exceptional

02 Aug 2026

Jackie

This is my number one pic to stay at! I will choose no other as I used to be a customer of hotel Indigo. Terrible there! Residence you are treated like a queen. Everyone is so nice and never rude. Rooms are great, breakfast is free.

8/10

Excellent

30 Jul 2026

Mary

Issue with parking valet company. Overcharged and still trying to resolve.

8/10

Excellent

27 Jul 2026

Sara

The hotel is a bit worn around the edges (especially the bathroom), but the bed was comfortable and the rooms are extremely spacious. I wish the breakfast hours were a bit longer during the weekdays. I had arrived after midnight, and was on west coast time, which meant making the 9am cut off tricky.

10/10

Exceptional

26 Jul 2026

Mike

Breakfast at the Residence in was very good. Hard working ladies maintaining breakfast. Parking was outrageous! They said it was 35$ and ended up being $55!! Otherwise great location for food and baseball game.

8/10

Excellent

20 Jul 2026

Diane

Room was stocked well with towels. Kitchen area was very clean. Rooms were a little aged!! Interesting layout at the hotel with balconies overlooking old-time stores!!

10/10

Exceptional

19 Jul 2026

jason

This hotel is an amazing location to Rocket Arena and Progressive Field, as well to a great area with dining and music

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

RANDI

The staff was helpful and inviting. We enjoyed being able to walk everywhere we needed to go. The valet was convenient.

Partner

10/10

Exceptional

17 Jul 2026

MaryBeth

We had a great time, people were very nice and accommodating

Partner

10/10

Exceptional

17 Jul 2026

Kevin

Simply the Best !

Self

10/10

Exceptional

16 Jul 2026

Zvi

Good as expected

Partner

10/10

Exceptional

14 Jul 2026

Leon

Nice hotel, great location and friendly staff

Self

2/10

Poor

14 Jul 2026

Al

Parking was very expensive. There was no hot water in the showers. The hotel ran out of towels. Took them almost two hours to get us bedding for the pullout couch. I would not recommend staying here at all

Family

10/10

Exceptional

13 Jul 2026

Don

Great staff

6/10

Pleasant

13 Jul 2026

William

Beautiful historic hotel that desperately needs some TLC! We loved being right in the middle of everything. Shirt walk to JACK Casino, 4th Street, House of Blues, The Arcade and more!

Family

8/10

Excellent

12 Jul 2026

Corby

Location was great big rooms and cleaning staff was excellent.

Self

10/10

Exceptional

12 Jul 2026

Mark

Great stay! Awesome time

Partner

10/10

Exceptional

11 Jul 2026

Sharon

Close to airport. 24 hour shuttle

Partner

10/10

Exceptional

10 Jul 2026

tracy

We stayed here for a concert, and the location was perfect! The staff was friendly and helpful, and the rooms were clean and comfortable. We had a great experience and will definitely stay here again!

Friends

4/10

Poor

09 Jul 2026

Keisha

Not hot water, phone did work

Friends

4/10

Poor

08 Jul 2026

Veronica

I booked a 2 bedroom suite. First when I got there they tried to charge me $30 extra than the price on my reservation. They did fix the price but could not explain why the price was showing incorrectly. Luckily I had my confirmation from Expedia on hand. The room was ok but outdated and the location was far. It was probably at least a 5 minute trip from the front desk. We had to take 2 different elevators and a small flight of steps just to get to the room. I couldn’t use a cart for my bags because of where the room was located. The ice maker in the refrigerator did not work and they had no other ice machines. The maintenance person never came to the room to look at it. I had to keep getting ice from the lobby bar which was a long way from where the room was. Then the breakfast was horrible. They ran out of potatoes and only had coffee, tea, or milk to drink because their juice dispenser was out of order. I normally like to stay at Residence Inn because of the amenities. This one was a real disappointment.

Family

2/10

Poor

08 Jul 2026

Martin

No sheet for pull out bed in closed no HOT WATER I couldn’t even shower

Self

6/10

Pleasant

06 Jul 2026

Grace

No comment

Family_with_children

8/10

Excellent

06 Jul 2026

Ron

The hotel was definitely dated in some areas. It is a historic property so be aware that there are several elevation changes in the rooms. We had to step up upon entering and there was a step down into the kitchenette and then 2 steps down to get to the bathroom area. All of these changes were in different areas of the room.

Breakfast was nothing special. The staff were very friendly and thorough and check in and out was quick! The location was very convenient to the baseball stadium and the Rock and Roll Hall of Fame - both easily walkable.

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Kelsey

Room was 75 and hot our whole stay

10/10

Exceptional

05 Jul 2026

Jackie

My first stay here. Wonderful. I have a few more stays this baseball season and I can’t wait till next season when I can stay here the whole time. I used to stay at the Hotel Indigo. No more! They are awful there. Thank god for Residence Inn!

Self

10/10

Exceptional

04 Jul 2026

Valentina

Thank you!

Self

10/10

Exceptional

02 Jul 2026

Debbie

We LOVED this hotel! It’s so well maintained, and while the hotel itself is an old building, the hotel is in great shape. Beds were so comfortable, the breakfast was great, and the location was phenomenal. We are already planning our next trip to Cleveland so we can explore more.

Family

8/10

Excellent

02 Jul 2026

David

Great location as it’s close to the arena and ballpark. Warmly greeted by staff upon check in. Breakfast was solid enough. Housekeeping only comes every other day, but the room was cleaned well when they did come. Property was well-worn. Room definitely needs new carpet. Would stay there again if I were going back for another ballgame.

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Nicole

The staff at this location were all incredibly kind and helpful. However the facility; though quite lovely, is in need of some updating. The chair in our room was broken as was the closet door in one of the bedrooms. The carpets have seen better days with some fraying at the edges and staining from spills both on the carpets and the couch. I am guessing that there must have been some form of party in the room before we checked in as there were still pink streamer parts attached to the ceilings in the living area and the bedroom; there were crumbs on the floor in the kitchen, and a lone sock left behind under the dining room table. Despite all of that; our stay was quite enjoyable and I would consider staying again if we are back in Cleveland.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Gary

Great downtown location. Two small room items: mold around tub and room door was sticking. Be advised valet parking only , a steep $62/day!
Overall clean, safe area.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Stephanie

It was nice walking distance to everything . Nice bar inside .

Partner

10/10

Exceptional

29 Jun 2026

Rebecca

Had a very good experience and would recommend to anyone.

8/10

Excellent

28 Jun 2026

katherine

The staff were amazing. Parking fee was ridiculous for the price paid to stay the night. Breakfast was great and staff could not have been nicer. Perfect location but cost with parking made it questionable.

Family_with_children

10/10

Exceptional

27 Jun 2026

ROBERT

A great place to stay for downtown doings

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

David

All staff members were very kind and helpful.

Family_with_children

10/10

Exceptional

26 Jun 2026

Suli

Nice property.

Partner

8/10

Excellent

25 Jun 2026

KAREN

It was very dated. The Euclid tower rooms had worn carpet over old creaky uneven wooden floors. Bathroom definitely needs a remodel, new paint, a new mirror, toilet paper holder , shower doors stick.
A very large, comfortable room though with great beds and bedding and a very nice kitchenette.

Friends

10/10

Exceptional

21 Jun 2026

Nick

Good breakfast, helpful front desk.

Partner

8/10

Excellent

21 Jun 2026

Rashena

Clean rooms but dirty light switches.

Partner

10/10

Exceptional

15 Jun 2026

TAI

Beautiful restored historic building, great breakfast buffet included.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Dianne

Liked the location over the mini mall, large room with kitchen and quietness of hallway!

Self

8/10

Excellent

13 Jun 2026

Teri

We had a couple of interactions with the front desk and valet, both were very helpful!
My only real concern was the sheets on our bed had a blood stain on it we only discovered when we went to go to bed.
Breakfast was very nice! Big room and food was kept full. Thank you

10/10

Exceptional

29 May 2026

Isaias

.

10/10

Exceptional

25 May 2026

Thomas

Have stayed multiple times. Always a good experience. Clean room, helpful staff, good breakfast. Great location for Rocket Arena and Progressive Field events.

Self

6/10

Pleasant

24 May 2026

James

I had to wait 2 hrs to get checked in

Friends

2/10

Poor

21 May 2026

scott

Had a reservation showed up at hotel and told no rooms were available, they called around to other hotels but closest was 45 minutes away and I had to get there on my own. I ended up sleeping on their lobby couch with loud music playing that they said they could turn down or off.
Actually didn’t sleep but left after 2.5 hours

Pet

6/10

Pleasant

20 May 2026

Mark

Maintenance was poor, with broken tiles and doors that won't shut

Friends_and_family Family

10/10

Exceptional

20 May 2026

Samuel

yes

10/10

Exceptional

13 May 2026

Kim

It was right downtown! Great location! And the room was spacious!

Friends

10/10

Exceptional

13 May 2026

James

Very close to the basketball arena, baseball stadium, shopping and restaurants/bars.

Family_with_children

10/10

Exceptional

12 May 2026

Brian

Great Breakfast, scrambled eggs were hot and cooked perfect, not runny. Ham egg and cheese crossaintwich, one of favorites, a rare find on a hotel bfast buffet. Would have liked bacon or homefries but overall, LOVED IT.
Huge rooms full kitchen, best location for rocket arena and jacks casino both 2 to 5 minute walks, super close.

Partner

10/10

Exceptional

12 May 2026

Mark

Very nice place to stay. Clean. Friendly staff. Excellent location with walking distance to tons of restaurants.

Partner

6/10

Pleasant

09 May 2026

David

The the parking setup was beyond ridiculous, and in all honesty it may not be the hotel's fault but it falls on the hotel call it we are the they

I was charged for 2 days of parking when I only stayed one night the gentleman who picked up the vehicle to bring back was working by himself the system never notified myself and my daughter that our car was available.

Then it impacted everyone myself the one person working by himself and everybody waiting for the car we were notified 30 to 40 minutes into our weight that they were finally retrieving the car when in reality it was waiting for us where we were supposed to come I am not going to wait in the rain if I'm been told that my vehicle is not yet available for pickup.

I fully expect to be reimbursed at a bare minimum the extra day I was I was charged for my parking and this needs to be done I don't care who does it and in reality I want to be credited for the full thing because this was ridiculous. Also, in the end we realized when we were halfway home that he didn't give me all of my keys back there were two keys missing along with a keychain keepsake from my daughter that I can't replace

I expect to be contacted by someone I don't care who it is and there needs to be something done to rectify the situation it was bad for everyone involved

Friends_and_family Family

10/10

Exceptional

06 May 2026

Andrew

Room was nice and big, meeting space for clients in breakfast are and rooms, breakfast was really good, and staff friendly. Not the cheapest and parking cost a bit, but worked out very well so was worth it. Dining options close by.

Business

10/10

Exceptional

06 May 2026

Michael

Very nice location

Family

10/10

Exceptional

27 Apr 2026

Adrianna

The breakfast menu was freash. They did have a variety of things for the Guest to eat.

Self

8/10

Excellent

26 Apr 2026

richard

Confusing on where to park. They have Valet storage parking 50 bucks or there's a garage that cost us 20 for one night. Staff is great, plenty of places to eat within walking distance. Room was nice, clean, and comfortable. iew out the window wasn't great but that's ok. Felt safe. Price was right, I do recommend

10/10

Exceptional

25 Apr 2026

Siddhesh

We were upgraded to 2 bedroom suite. It was a lovely place with all the amenities more than enough for a night’s stay. The staff was simply awesome and we loved our stay. Will definitely book again future.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

ayana

Amazing hotel!!!

Self

6/10

Pleasant

09 Apr 2026

Jessica

We were in a two floor room and it was spacious but it was not well kept. The furniture had stains and the floor did as well. The pull out mattress was awfully dirty and I couldn’t let my children sleep on it. I asked for extra sheets and pillows and they just gave us sheets. The hallways were dirty and the lighting in the room had bugs in it. I would definitely not stay here again despite the very sweet staff and good location.

Family_with_children

10/10

Exceptional

05 Apr 2026

Jacob

Everything was great!

Partner

10/10

Exceptional

04 Apr 2026

Ronelo

Great place to stay.

10/10

Exceptional

03 Apr 2026

Troy

My stay at The Residence Inn Cleveland Downtown was a terrific experience and it remains one of the best options for anyone looking for a blend of convenience and comfort.

The guest rooms are impressively well-maintained and comfortable, providing a great environment to relax after a long day. One of the standout features is the well-equipped kitchen. Having a full suite of appliances and utensils makes a massive difference for longer stays or for those who simply prefer the convenience of preparing their own meals.

The staff here are incredibly professional and efficient. From check-in to check-out, the service was seamless, and the team clearly takes pride in ensuring guests have a smooth experience. Furthermore, you cannot beat the excellent location. Being right in the heart of downtown makes it easy to access local attractions, dining, and entertainment without any hassle.

The only slight hiccup during the stay was some minor issues with the hot water in the building. While it was a bit of a nuisance, it felt like a one-time inconvenience rather than a systemic problem, and a few Luke warm showers didn't significantly detract from the overall quality of the visit.

Overall, this is a fantastic choice for anyone visiting Cleveland. The combination of great rooms, a stellar team, and a perfect location makes it a go-to spot!

Self

2/10

Poor

02 Apr 2026

Mitchell

I routinely book hotels via Hotels.com. I accidentally reserved a room here on the wrong date and immediately messaged the hotel asking if they could please cancel/adjust/credit for my future (accurate) date and they were not willing to be a human and treat me like a human - i.e. - have courtesy and discretion.

10/10

Exceptional

01 Apr 2026

Nevin

Great location!

Friends

8/10

Excellent

01 Apr 2026

Ruby

Everything was great

10/10

Exceptional

30 Mar 2026

David

Sausage was kinda gross

10/10

Exceptional

29 Mar 2026

Deena

Run down and old. Elevator didn’t work and we had to walk about a half mile to get to our room and then had two flights of stairs IN our room.

Friends

10/10

Exceptional

29 Mar 2026

Sarah

The breakfast was amazing scrambled eggs, sausage, bacon, waffles etc.
Definitely do valet parking yea the price is high but you don't have to worry about youre vehicle and right through the app 24/7 you can request youre vehicle and they will bring it right to the door

10/10

Exceptional

29 Mar 2026

John

Big rooms! Very clean!

8/10

Excellent

28 Mar 2026

Jennifer

Clean room and area.
Staff was friendly and engaging.
Breakfast was in a beautifully renovated space and the selection was good.
Downside was the WiFi did not work while we were there.

Family_with_children

10/10

Exceptional

22 Mar 2026

Brenda

Room was clean. The suite was nice and roomy. Staff were friendly and helpful. Close to my venue with food choices nearby.

Partner

10/10

Exceptional

21 Mar 2026

Brian

Everything was awesome!

Partner

10/10

Exceptional

16 Mar 2026

Danielle

Yes and yes lovely stay lovely hotel definitely coming back

10/10

Exceptional

10 Mar 2026

Elizabeth

Clean room and nice staff

Partner

4/10

Poor

09 Mar 2026

Amgad

You have to walk a lot to the room, not cleaning the room for a lot of days, no breakfast available till the closing time, no recycling trash cans in the room.

Business

10/10

Exceptional

03 Mar 2026

Tressa

Perfect location!

10/10

Exceptional

02 Mar 2026

Daniel

The hotel was fantastic. If you are looking to attend an event at Rocket Arena you can't go wrong staying here. There a ton of choices to eat lunch or dinner nearby and you are literally a block away from Rocket Arena. The room was spacious and clean. If I ever travel back to Cleveland to attend an event at Rocket Arena I would not hesitate to stay here again.

Family_with_children

10/10

Exceptional

27 Feb 2026

Paul

Affordable and clean

Partner

2/10

Poor

26 Feb 2026

Deanna

The check-in took over an hour as we waited for our room because the rooms weren’t cleaned on time. We had a scheduled event to go to, and we were almost late because the room was not ready. The toilets in the women’s restroom were clogged with toilet paper and would not flush. This hotel could use some upgrades. The buffet breakfast was the best part of the stay.

6/10

Pleasant

25 Feb 2026

Dominique

Check in process sat outside of hotel for over one hour trying to be able to get to valet to park. Was told when i arrived early that the room may not be ready at 4:00pm check in time.

6/10

Pleasant

25 Feb 2026

Sheila

Ice maker wasn't working in fridge, breakfast not good, horrible turkey bacon, nice room with fireplace, great location.

Partner

2/10

Poor

23 Feb 2026

Taliera

Checkin was at 4pm however when I arrived at 4:30 pm, I along with many other guests were told no rooms were available and that our name would be put on list as rooms become available. This occurred after standing in a long line. I sat in the lobby for an hour before given a room

6/10

Pleasant

22 Feb 2026

brandon

Hot water was not working to take a shower in the morning!!

10/10

Exceptional

22 Feb 2026

Nathaniel

Everything was great only thing is for the price it would be nice for a better tasting breakfast and food options

Partner

10/10

Exceptional

17 Feb 2026

Eliot

room was very spacious. staff were great every time i interacted with them. would stay again

Self

10/10

Exceptional

16 Feb 2026

Talia

Room was clean! Front desk was nice & helpful, valet guys were on point.
A small walk to area attractions (event center) and totally do able.
Will stay again.

8/10

Excellent

15 Feb 2026

Josh

Room was clean and staff was courteous.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Brian

Always great! Multiple stays and location is perfect for Cavs games. 5 star

10/10

Exceptional

12 Feb 2026

Amanda

Very nice room

Partner

10/10

Exceptional

08 Feb 2026

Lorraine

The staff was amazing from front desk, the girls in the breakfast buffet, valet and the bartender! Thank you for making my son’s birthday trip nice and easy for us!

Leisure Family

8/10

Excellent

08 Feb 2026

Chris

It was good

8/10

Excellent

03 Feb 2026

Paul

Great staff very helpful

Partner