Name: Hotel Indigo Cleveland Downtown by IHG
Address: 651 Huron Road, Cleveland, 44115, US

8/10

Excellent

23 Jul 2026

John David

Great location. Room was nice - air conditioner is loud. One elevator being repaired. Would stay here again.

2/10

Poor

23 Jul 2026

Catie

Our room was right next construction that was going on in the hotel. There was absolutely zero notice while booking that the hotel was under construction. It was extremely loud and very disruptive to our stay.

10/10

Exceptional

22 Jul 2026

David

Very comfortable room. Nice little restaurant attached. Very pleasant waitress.

10/10

Exceptional

22 Jul 2026

Courtney

Staff was lovely, room spacious and comfortable. Easy access to downtown.

6/10

Pleasant

22 Jul 2026

Rebecca

This hotel has great location but lacks spacious rooms & bathrooms and needs some updating. The one working elevator was so slow it took forever to get up and down. The valet parking took 20-25 mins each time you wanted your car. We were told it would be parked in a garage that remained locked overnight but the next morning my daughters new comforter was drenched. We’ve stayed at better places in Cleveland.

6/10

Pleasant

21 Jul 2026

Kathleen

Our room was ok but you could hear other ppl in their rooms. The door had a large gap in bottom so kiggt came in. The keurig coffee maker was too dirty to use. Bed was old not comfortable. The car was delivered fast from the valet. There was no coffee in lobby just water with lemons and limes but that was always empty. I asked for it to be filled and was told by desk she didn’t think it would be. Very disappointed. That was our last stop of trip sadly. One good thing was the walking to ballpark. Easy

Partner

6/10

Pleasant

21 Jul 2026

Kevin

Don’t bother with breakfast vouchers. The buffet was subpar and if you order off the menu it takes forever if it ever comes at all. They had one lady working the whole restaurant with like 100 customers. The front desk staff weren’t overly helpful and everything was under construction, which meant super long elevator wait times, loud repair noises early in the morning, and everything just looking like a construction zone. Super disappointed in this stay.

Partner

10/10

Exceptional

19 Jul 2026

Christopher

Very convenient if going to a Cavaliers or Monsters game.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Mary

The hotel was clean,?

10/10

Exceptional

17 Jul 2026

Kamuron

Well located, clean and comparatively affordable!

Self

10/10

Exceptional

17 Jul 2026

frank

Front desk staff was awesome!! Gave us suggestions and was fun to chat with.

Partner

10/10

Exceptional

16 Jul 2026

Bryan

We had a great experience! Clean, updated rooms, great location, and friendly staff!

Partner

10/10

Exceptional

16 Jul 2026

Lauren

Excellent hotel, super cool staff.

Partner

10/10

Exceptional

15 Jul 2026

Kimberly Marie

The bartender Chuck was extremely helpful and friendly!

Family_with_children

8/10

Excellent

14 Jul 2026

Joseph

Lots of noise due to an elevator repair.

Self

10/10

Exceptional

14 Jul 2026

Calvin

I have a good experience

6/10

Pleasant

12 Jul 2026

Carmen

This location is walking distance to the stadium. But the bathroom in our room was below average in cleanliness and the sealing terminations in the shower are deteriorated. Another guest that we talked to also commented about the bathroom condition of their room. The buffet food was not good and there were no healthy choices. The elevator was very slow and had a broken tile on the floor. We will not choose stay at this hotel in the future.

Business Partner

10/10

Exceptional

11 Jul 2026

Montgomery

We have stayed there a few times now. The staff has always been great and helpful. We especially love the close proximity of Rocket Arena and Progressive Field. We can stay and walk and the valet parking is also awesome. We plan to be back again!

Partner

10/10

Exceptional

11 Jul 2026

William

Location was excellent

Family_with_children

10/10

Exceptional

11 Jul 2026

Ryan

Great location! We will stay here again.

Family_with_children

6/10

Pleasant

10 Jul 2026

Jason

Air conditioners are loud and make it hard to sleep at night since they turn on and off repeatedly. Even when I turned mine off, I could hear the neighbour's through the walls.

Self

6/10

Pleasant

09 Jul 2026

Shawn Matthew

Hotel Indigo Cleveland is a perfect base for urban exploration, situated within easy walking distance of many of Cleveland's highlights. If you're attending an event at the arena or catching a game at the ballpark, I'm not sure there's a better-located option. The front desk area is quite small, so even a modest rush of arrivals can quickly lead to lines. In my limited interactions, however, the staff was friendly and welcoming.
The rooms themselves were a bit uninspiring, dark, generic, and somewhat cookie-cutter in design. On the plus side, the beds were comfortable and featured the now-standard pillow menu. The air conditioning was excellent and could get as cold as you'd like, which is always a major selling point for me. The bathroom felt surprisingly cramped for a room that otherwise had space to spare. Another design flaw is that the shower controls are located directly beneath the shower head and behind the glass door, meaning you'll inevitably get blasted with cold water while turning it on. One of the two elevators was under construction during my stay, which resulted in long waits, though that's obviously a temporary issue. Overall, this is a sensible choice, particularly if, like me, you plan on spending most of your time exploring Cleveland rather than sitting in your hotel room.

Self

4/10

Poor

09 Jul 2026

Fred

Room
Very

8/10

Excellent

08 Jul 2026

Ercila

Really enjoyed my stay there

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Monique

The rooms need an update of some kind. Breakfast isn’t complimentary and it cost way more per night than I think it’s worth. Also valet per night at $54 is steep.

Friends

10/10

Exceptional

06 Jul 2026

Daniel

Great location, clean room and helpful staff.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Kai

good morning honey

Friends

10/10

Exceptional

05 Jul 2026

Erik

Great experience!! Will be doing this again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Heather

Was good

Partner

10/10

Exceptional

04 Jul 2026

Brett

If you’re in town for a baseball game this is the place to be .

Partner

10/10

Exceptional

04 Jul 2026

Jay

This Indigo Cleveland hotel is in the perfect location for India, err Gaurdians and Cavs games.
The place is/ has gone thru a renovation.
Room 201 is a nice option to look into. Very comfortable oversized room.
I'll request it in future 100%
Restaurant/Bar on site.
Meeting spaces. Walking distance to bars and restraunts. 24 hr snack bar offerings for a fee of course.
You can get free breakfast with the room.. pick the option.
Nice inner courtyard for taking a break.
A solid option for Downtown Cleveland stays.

Partner

10/10

Exceptional

04 Jul 2026

John

Front desk staff were outstanding!

10/10

Exceptional

04 Jul 2026

Justin

Everything was amazing! Besides the only problem I see is the parking. We paid 105 dollars for parking for 14 hours

Partner

10/10

Exceptional

03 Jul 2026

Sandra

Right price. Very convenient to downtown activities. Great employees.

Partner

10/10

Exceptional

01 Jul 2026

Andrea

Hotel was very nice. Quiet and clean. The AC worked well in the room. The hotel location was great to go to Progressive Field. Also there are lots of restaurants near the hotel. If you buy the breakfast voucher, know the food was good but they were understaffed so be patient.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Toni

The breakfast wait times are ridiculous, one member of staff on duty and waiting 55 minutes to get a cup of coffee and place our order is not acceptable, we raised a concern with reception on day one regarding this but nothing improved during our stay, coffee refills were impossible to get, we had to wait for cutlery so long the food went cold

Family

10/10

Exceptional

30 Jun 2026

Kevin

It was close to a lot of hot spots in Cleveland

Business

6/10

Pleasant

30 Jun 2026

Dina

Beware! This property is currently renovating the elevator. My room was close to the elevator and was woken up at 7:15 am with pounding and drilling. It was loud!

Additionally, the room was not very clean. The bed blanket is wrapped in two sheets. This wrapping comes off easily and we were able to see how dirty the blanket was. The shower had stains and hair.

I will say as a positive, the hotel is walking distance to several great attractions and restaurants. Walking to the Guardians game only took 5 min, maybe 15 min to Rock and Roll Hall of Fame.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Andrew

Great location for sports venues. Good room and friendly staff. One lift out of order for maintenance. Breakfast ok.

Partner

10/10

Exceptional

29 Jun 2026

Brendan

Clean hotel and excellent location for downtown

Family_with_children

6/10

Pleasant

28 Jun 2026

Jackie

Twyla was always so accommodations g in the restaurant. There was a new girl working who’s name I believe was Kedisha. She was so nice and a good waitress

Self

10/10

Exceptional

28 Jun 2026

Andy

Location was great, close to everything downtown.

Self

10/10

Exceptional

26 Jun 2026

Wayne

Great place to stay, clean comfortable room. Lots of activities to do around the area. Was a very convenient place to stay. Will definitely be back again in the future.

Partner

8/10

Excellent

23 Jun 2026

Ellen

One of the elevators was down and there was other construction going on but overall it didn’t affect us much. The waitress for breakfast was fantastic. Her name was Channel. We especially thought she went over the top to give us great service.

Friends

10/10

Exceptional

21 Jun 2026

Maddy

Clean room, friendly staff!

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Laurie

Very clean and close to Rock and Roll hall of fame. We attempted to go to dinner at the restaurant one evening and it was closed due to some electrical issue? We told the front desk person we were looking for a restaurant where we could get a salad, she sent us to a pub down the street that just had fried bar food and pizza. Right across the street from Rocket Arena, so a good place if you are going to a game. No good restaurants nearby on a Monday or Tuesday night - Just bars. Lots of shuttered buildings in the area. Our Uber driver had to drop us off a few blocks away because some of the streets were closed due to a game going on at the arena. Unless I was going to the arena, I would not stay here again although the hotel was clean and well maintained

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Troy

A

Family

6/10

Pleasant

17 Jun 2026

Anne

Great location to Rocket Arena, literally across the street!
Not well managed, seemed short of staff. Couldn’t reach front desk from my room phone with issue with tv remote. So missed a World Cup match.
No coffee!!! In room or lobby, nothing complimentary. I was directed to the restaurant to get a cup of coffee but only one person was working & didn’t have time to wait, so just requested my car $60 for 1 night valet and drove to a gas station & headed home.

Self

2/10

Poor

17 Jun 2026

Richard

I have stayed here not to long ago I love how the location is convenient to local events and overall it's a nice place

Family

6/10

Pleasant

17 Jun 2026

Deborah

.

Family

6/10

Pleasant

16 Jun 2026

michael

Only one elevator working.

Friends

6/10

Pleasant

15 Jun 2026

Nomaan

While they are located in a nice spot in Downtown Cleveland, there were a few things that the property lacked, namely, parking.
They don't have an on-site parking but they do have a valet parking that charges $50 per night in addition to paid street parking and a parking facility across the street.
The front desk and valet staff was friendly but the restaurant staff was a little rude, specially towards kids-she did sense our annoyance and tried to make it up later.
Breakfast is not included and must be paid for separately.

Family_with_children

10/10

Exceptional

15 Jun 2026

David W

Check in was easy. Julie was friendly and efficient. I left my Inspire remote in my room. Joanne was very helpful and mailed it to me. That was exceptional service.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Susan

No breakfast great location

Friends

6/10

Pleasant

14 Jun 2026

Jennifer

Location was everything. The staff was excellent. The hotel itself needs some work. The elevators very painfully slow. The second floor, where our room was located, could be mistaken for The Overlook Hotel. My husband’s voice changed, sounding like an alien, as soon as we got off the elevator. It only lasted about 10 seconds. Strange things were happening. After discussing this with the breakfast waitresses in the restaurant, they told us that it was haunted.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Nicole

Great walk to the stadium. Beds soft and view of stadium

6/10

Pleasant

14 Jun 2026

Jackie

.

Self

6/10

Pleasant

13 Jun 2026

Brett

Room was somewhat cleaned. Really the only issue was the bathroom not as cleaned as it should have been. Also the door lock for the bathroom was broken. Not that I needed it at all.

Self

6/10

Pleasant

13 Jun 2026

Bill

Its a great location, especially if you're in town to see the Cavs or the Guardians. The bathroom was small. The hotel is undergoing renovations. So, it was down to one elevator, making it a long wait to go anywhere

Partner

10/10

Exceptional

13 Jun 2026

J. Bradley

The breakfast and the service in the restaurant was atrocious. The potatoes serve with brekafst were salty to the extent that they were not edible. When the waitress was informed of this, she replied, \"Most people like them.\" Not at all helpful. I would recommended going to one of the fine eateries in the area and passing on eating at the Indigo restaurant.

Self

10/10

Exceptional

13 Jun 2026

Linda

There was a tobacco pouch on the shower floor. No way had it been cleaned. We stay here a few times a year and are usually very happy. The construction on the elevators was going on over a month ago when we were there and still going on?

Partner

10/10

Exceptional

12 Jun 2026

Cynthia

Everyone I came in contact with was very friendly and helpful. Breakfast buffet was very good. Very convenient for a baseball game. I would go back again.

Family

4/10

Poor

12 Jun 2026

Elfatih

No enough pillows, sheets or blankets. Now room service menu available we had to look online. Limited breakfast buffet. Also extremely high taxes

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Jose

It was great! Loved my time there

2/10

Poor

10 Jun 2026

Malcolm

AC did not work. Maintenance promised fan that never appeared. It was 90 that day.

Breakfast was horrible and service was even worse.

Good Margarita in the bar and front desk staff were good.

One night not worth $398.

Valet staff had to be tracked down to park car.

Partner

6/10

Pleasant

10 Jun 2026

Nora

Chose the building because it was close to Progressive Field for work.
They’re obviously working on the space and had an elevator shut down.
They were able to get me in for an early check-in, and I got the one room that nobody else probably wanted with a view of all of the machinery straight outside the window on the roof.
The air conditioner was working hard, but not really accomplishing much.
I did not tell the Hotel staff about the air conditioner until the next morning so it’s not on them that it was a hot sleep.

Self

8/10

Excellent

10 Jun 2026

Alexis

Room very clean; only downside are room was right next to the elevator so it was noisy. AC unit was noisy too. But staff was nice, check in/out was easy. Walkable to restaurants, concert venue, bars, etc. Would stay here again.

Partner

6/10

Pleasant

10 Jun 2026

Noel

It was hard to find due to the fact that there are two hotels with the same name well very similar . And once I got there, I didn’t have a choice but to do valet for $45. But they checked me in pretty quick and the room was clean. Property was clean. But I love this. They have a restaurant and bar on property. It was large and clean.

Self

10/10

Exceptional

08 Jun 2026

Steve

Perfect!

10/10

Exceptional

06 Jun 2026

Shannon

We have stayed at this hotel a few times. The last trip to Cleveland, we were lucky enough to meet Chuck the bartender. We had amazing conversations with him and spoke about him on our way out to Cleveland this year. We were so excited that to see that he was working the first night we got in (and it was the only night he was working while we were in town). Again, we got to sit down and had a drink and some more great conversations with Chuck. He’s now a staple to our trips to Cleveland, he’s honestly a great part of the staff.
Our room was great, only downside was that the bathroom wasn’t fully cleaned from the last guest and the remains from their night before….

Partner

2/10

Poor

06 Jun 2026

Dwight

The only positive thing about this hotel was the night management, she was by far too good for this place. This hotel needs serious maintenance.

Self

6/10

Pleasant

05 Jun 2026

Jenna

Valet was a mess, I was waiting for over 30 minutes for the car at 5am.

Friends

10/10

Exceptional

04 Jun 2026

Sonny

Great Room. Conveniently located near many attractions.

Partner

8/10

Excellent

02 Jun 2026

Sherry

The room was clean and the bed was very comfortable. Elevator was slow, but there was an uprade in the process of beng completed. Close to Progressive Field and Rocket Arena. Rock and Roll Hall of Fame was about a 20 mins. walk. Most things were in reaosnable walking distance-restaurants, Downtown center, etc. Front receptionists were pleasant and informative. Would stay again.

Partner

8/10

Excellent

01 Jun 2026

Dennis

Great staff.

Partner

10/10

Exceptional

01 Jun 2026

Dena

The staff was very helpful and let us check in early.

Partner

8/10

Excellent

01 Jun 2026

Steph

It was solid with some room for improvement here and there. For example, elevators are tortuously slow and it wasn't intuitive which ones to use without asking.

Friends

10/10

Exceptional

01 Jun 2026

Love Djounnie

Clean room

10/10

Exceptional

01 Jun 2026

Michelle

Morning valet needs to be more than 1 person.

Friends_and_family Family

8/10

Excellent

31 May 2026

Juan

Proximity to Progressive Field. It was one block away.

Partner

4/10

Poor

29 May 2026

Katie

The double queen bed room was $450 and it was not that nice. Sheets smelled. Bathroom floor was not clean. For the money spent it was disappointing.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Taylor

Positives first, loved how spacious the rooms are, the breakfast is to die for. The BEST hotel breakfast I’ve had so far & friendly staff. Negatives, my first room (my original) door did not close properly unless you lifted and closed it due to the alignment. When I moved to my second room the bath tub could use a DEEP cleaning plus the paint was chipped by the drain.

Partner

10/10

Exceptional

26 May 2026

Deirdre

Everything was excellent. Breakfast was good and the staff, even the valets were nice.

Family

10/10

Exceptional

26 May 2026

Tanya

They should probably tell folks that parking costs $$
The room was GREAT

10/10

Exceptional

26 May 2026

Doug

Perfect place to stay before seeing a show at Rocket Arena.

Partner

10/10

Exceptional

26 May 2026

Amanda

Great location. Room was spacious. Staff was great.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Erica

The hotel was very clean and the staff was friendly. Rooms were very clean. There's a refrigerator but no microwave in the room..One elevator was under construction and the other elevators ran very slow. Other than that issue, I enjoyed my stay. Hotel is next to the stadium and walking distance to restaurants, bars, & the casino.

8/10

Excellent

25 May 2026

Jeremiah

Enjoyed my stay

6/10

Pleasant

25 May 2026

Ann

Under renovation

Friends

4/10

Poor

24 May 2026

Keiona

Location is perfect for if you are going to the Cavs or Guardians game. Easy walk to Jack casino, food and bars. The hotel was ok. Room was not clean. Floors were filthy. The bathroom was not cleaned at all. Toilet was disgusting and still had someone’s dirt on the toilet seat. The shower door was hanging off and not secured. Would take my chances trying to get a Uber in and out of downtown before staying here ever again

8/10

Excellent

21 May 2026

Michael

The staff was very freindly and helpful.

Family

6/10

Pleasant

20 May 2026

Monica

My friend and I chose this hotel purely for its location, which was amazing. If you’re planning to attend anything at Progressive Field or Rocket Mortgage FieldHouse, the location truly can’t be beat. You also have very easy access to the casino, which was a huge plus.

However, there was only one working elevator and no real amenities that we noticed, which I could overlook. The one thing I cannot forgive was the lack of air conditioning in our room. We turned the thermostat down before we went out, but when we returned, there was no change at all. I called the front desk, and they said they would “reset it from down there,” but unfortunately nothing improved. We ended up sweating all night, and it was incredibly uncomfortable.

For the amount we paid for just one night, especially when we were mainly paying for convenience and location, I expected a much more comfortable stay.

Friends

8/10

Excellent

17 May 2026

Ashley

Beth at the front desk was lovely!

Partner

10/10

Exceptional

17 May 2026

Michael

Rooms were clean, hallways noisy but not crowded so it didn’t matter often. Bar/restaurant was nice. The place to stay for a game. Difficult to get to during one though.

Friends_and_family Family

8/10

Excellent

16 May 2026

KERRY

The elevator was very slow but they are working on them, great location for downtown! Perfect for sports events!

Partner

4/10

Poor

15 May 2026

Nukeisha

Needs updated

Family_with_children

6/10

Pleasant

15 May 2026

Sonja

Service was poor

Partner

6/10

Pleasant

15 May 2026

Lia

Location and staff were both great but the room was tired and the mattress on the sofa bed was disgusting. The bedding is not luxurious, rather paper-thin and the rooms are basic. It is in a prime spot and that is why I booked it, but it does need some serious improvements to come anywhere near what the nightly rate was.

Family

2/10

Poor

14 May 2026

Antoniy

Very dirty!

10/10

Exceptional

14 May 2026

Jeremy

Breakfast was delicious