Name: Hyatt Regency Cleveland at the Arcade
Address: 420 Superior Ave, Cleveland, 44114, US

4/10

Poor

03 Aug 2026

Cody

We ran into the issue of our air conditioner not working during our stay. Maintenance had to come twice in the middle of the night to try and repair it, but it still wasn’t working properly. The front desk was unable to move us to another room, which is understandable given there were apparently no other rooms available. I was told I would receive Hyatt points but I never received them. Additionally, I think due to the A/C not working, the room just had an awful, musty smell like it had been closed off for some time. It just was not a comfortable stay for the price we paid and to be classified as a 4-star hotel.

10/10

Exceptional

03 Aug 2026

David

Great experience. Walk out to one end of the building and you have the night life literally at your fingertips . Location is fantastic with a fast and reliable valet service you can have your car parked and never need it until your departure. All your main attractions are within walking distance! I would recommend the Arcade to anyone visiting Cleveland and wanting to explore its nightlife.

2/10

Poor

03 Aug 2026

Kortney

What could go wrong did go wrong, unfortunately. From check in to check out, there wasn't a positive experience in the bunch. A few of the highlights: upon check in, we weren't given instructions on how to get to our room, which resulted in us back in the lobby. Once we got to our room, the AC didn't work. After maintenance repaired it and we waited over an hour (after the repair), the room was still not cool. We were then moved to a new room in the other tower of the hotel. We went out for the evening, came back and found that the shower did not drain well/if at all without jiggling around. The room was not clean at all - one of us was bitten by something in a bed, however we could not find the culprit.

The entire property, including our room, was in need of basic maintenance. Paint, deep cleaning (stains on all the furniture and carpet), etc.

10/10

Exceptional

30 Jul 2026

shawn michael

Everything was exceptional. Beautiful building with some history. Staff very Friendly and accommodating. Would loved to have stayed longer.

10/10

Exceptional

29 Jul 2026

William

From the valet to the reception and check in staff all were helpful and very friendly. Room was clean and bed was comfy. There for a quick stay but would stay there again walking distance to casino, a lot of restaurants and things to do. Only negative is finding where to park if you don't want to pay valet which was $60.

10/10

Exceptional

28 Jul 2026

Kevin

Amazing architecture and location

10/10

Exceptional

28 Jul 2026

James

Had a great stay! Would stay here again

8/10

Excellent

27 Jul 2026

Farin

This hotel is located in a historic place and is quite beautiful. The rooms are well-maintained and reasonably spacious. It is at the heart of downtown.

If there is a problem, it is noise. The hotel is inside a very beautiful and historic place, which is sometimes used for weddings and other events. There were two weddings on Friday night and Saturday night, which lasted until 11 PM. The problem is less frequent if you are not staying there on Fri and Sat. Also, if you book a junior suite, there is a second door to the bedroom, which if closed, reduces the noise.

10/10

Exceptional

27 Jul 2026

Abbey

Wonderful Hotel love staying here! Great location, clean room!

10/10

Exceptional

26 Jul 2026

Arva

The room was cleaned and the staff was amazing

8/10

Excellent

24 Jul 2026

Jill

For the nightly rate of the hotel, the rooms seem a little dated. The bathrooms are not on par with current times.
Our AC was not working on arrival but they did sent maintenance up within a couple of hours to fix it
The shoppuatra is virtually non existent, not really much going on in the area.

10/10

Exceptional

23 Jul 2026

larry

Beautiful hotel, clean, great workout room and the restaurant bar was friendly. Our bartender/waiter was awesome. His signature drink was the best margarita I’ve ever had. He was also very good at his job.

10/10

Exceptional

22 Jul 2026

Anne

Very unique property. Room was comfortable. Staff was all super friendly. We had a nice stay. Located near progressive field so walking to games was easy.

10/10

Exceptional

21 Jul 2026

Matthew

Great location, helpful staff.

Partner

10/10

Exceptional

18 Jul 2026

Bruce

The room was very clean. The view from our room was of the city with beautiful old buildings outside.
The location was easy to get around the city. We were going to a ballgame. We chose this hotel for walkability.
I would recommend this hotel.

Partner

10/10

Exceptional

16 Jul 2026

Ann

Staff was very friendly. Room was immaculate!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Matt

Great location! Very clean and the staff is very nice.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Alicia

Clean room. Great location

Partner

10/10

Exceptional

12 Jul 2026

Greg

This place is always great! The location is great if you are looking to get right to the nightlife. Everything is always super clean. I've stayed at multiple hotels in the Cleveland area including the Ritz and Hyatt is my choice everytime.

Self

10/10

Exceptional

11 Jul 2026

Erica

Beautiful, historic location. Very convenient. Walkable to many sites. Great bars close by.

Family

4/10

Poor

10 Jul 2026

Joe

Bathroom was not cleaned with leftover of soap; sink didn’t work properly;

Family_with_children

10/10

Exceptional

10 Jul 2026

Corrine

We keep finding reasons to come back and stay at this hotel. Building is so unique, staff is super helpful, location is great (we walked to the baseball stadium for a game), and we plan to be back for a Browns game in the future.

Partner

6/10

Pleasant

09 Jul 2026

eliane

The cleaning staff were nice and the bed was comfortable. The location is convenient. Other than that i cannot recommend the hotel. The building is dated and requires update. Gloomy hallways, bare rooms without drawrs to place your personal belonging. The room safe didnt work. Initially we were given a room that had strong cigarettes odor. It is definitely not a Hyatt standard.

Partner

8/10

Excellent

09 Jul 2026

Nakia

Overall great stay

10/10

Exceptional

09 Jul 2026

Alfreda

Well

10/10

Exceptional

08 Jul 2026

Chloe

the staff was amazing, good coffee shop and bar inside. The spa is closed tho.

Partner

10/10

Exceptional

07 Jul 2026

James Vincent Donohue

Great location and unbelievable architecture

Partner

10/10

Exceptional

06 Jul 2026

Ronald

Amazing Lobby. Easy in/out. Walking distance to EVERYTHING. Rocket Mortgage, Progressive Field, eating/drinking, ect.

Partner

10/10

Exceptional

06 Jul 2026

Jennifer

Pretty hotel and friendly staff

Partner

10/10

Exceptional

06 Jul 2026

Jimmy

Great location for Guardians game and R&R Hall of Fame. Parking is a little expensive, but otherwise it is a solid hotel.

Family_with_children

10/10

Exceptional

05 Jul 2026

Tamina

Staff is always extremely welcoming and proactive every time I stay here. I love the food options and the coffee shop on the first floor. The gym is great. It’s the only place I stay when I go to Cleveland.

Self

8/10

Excellent

05 Jul 2026

Armando

Simple room older so some wear

Partner

10/10

Exceptional

05 Jul 2026

Douglas

Hotel was excellent and conveniently located downtown.

Family

10/10

Exceptional

03 Jul 2026

William

The location within the spectacular 1890 arcade is unusual and fun. My wife wanted to stay downtown to see the architecture and we were not disappointed. We ate at the 1890 restaurant. It was pretty empty but it shouldn't be. The food was excellent and the staff friendly and attentive. The next night we ate at the pizza restaurant / sports bar at the opposite end of the arcade. The pizza was very good and I'm from Brooklyn. All in all, great few days. My only criticism was the valet parking was on the high end (about the same as NYC but it shouldn't be).

Partner

10/10

Exceptional

03 Jul 2026

Faith

Staff were very attentive and kind. The property was also very clean and neat! I was thoroughly impressed with the fitness center in particular. Loved the amenity of having a cool towel waiting for you, after a good workout!

Self

10/10

Exceptional

02 Jul 2026

Lisa

Great location and walking distance to everything. Edwin ar the front desk
Was very helpful. Very unique hotel!

Partner

10/10

Exceptional

01 Jul 2026

Joan

Very helpful staff- they allowed us to extend our stay an additional two hours at no additional charge!
The valet car service was excellent.
Breakfast at the restaurant was lovely

Partner

10/10

Exceptional

01 Jul 2026

Michael

There is no free breakfast or shuttle from airport. We called and hotel said it was a $25 ride fee. It was really $65

Partner

6/10

Pleasant

29 Jun 2026

Menghui

The hotel is converted from a shopping mall. The rooms, which used to be exhibit rooms, are very spacious and have really high ceilings. It could be nice for people who want to have unique experience in accommodation, but don't really work out well for those who value privacy. I don't find the staff to be very helpful to be honest. The information provided is bare minimum, and I need to ask basic questions like where's the dining room, the gym, is there bottled water etc.

Self

10/10

Exceptional

28 Jun 2026

Andrew

.

10/10

Exceptional

28 Jun 2026

Cheryl

Travis at the front desk was fabulous. We were there for one night for a baseball game. Walkable and great time!

Partner

4/10

Poor

28 Jun 2026

Marcy

We arrived two hours after our check in time and they had no city rooms available (which is what I reserved) so we had to get a lesser room. The people next to us (checking in) didn’t have a room either.

Partner

8/10

Excellent

28 Jun 2026

Joe

Great location...really unique hotel.. just seems to be missing something.. not sure what. like water in lobby wasn't presented where I could see it.. the rates can be a touch expensive..but its literally in a great spot. u can walk right out to 4th street.. I dunno maybe im spoiled or just not happy after paying 600 for the one night stay..but it was a Saturday and they had a wedding still it was our anniversary and my wife's bday..thought we would get placed in a better room for that rate..anyways ill give it another try and ive stayed here at least 5 other times.. its definitely recommended..just not 5 star..but super close

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Jennifer

The room was clean, but the bed was very broken down and very uncomfortable to sleep in. For how large the room was, I would of had another chair available to sit on, especially for two quests. Bathroom was clean and tidy, only recommendation is to change the shower head to something that has spraying options, took a little longer to use the shower and rinse everything off with how the shower head was.

Partner

2/10

Poor

25 Jun 2026

Robert

My husband and I went to the Hyatt in Cleveland, and as we pulling into the street before the hotel, there was a Teen Take Over happening. 300 kids with backpacks. My husband and I did not stay at the hotel due to SAFETY ISSUES. Neither one of us felt safe staying there. It was 330 in the afternoon and NOT ONE RESTAURANT HAD ANYBODY IN IT. BTW this was Father's Day. There were VERY FEW PEOPLE walking the streets. As somebody who has stayed in Cleveland many times, it was very eerie.

Partner

10/10

Exceptional

22 Jun 2026

Emily

Room was clean and staff was very helpful with directions to our event.

Partner

10/10

Exceptional

22 Jun 2026

Tamina

I love this hotel. The staff goes above and beyond, the restaurant is delish, the fitness room is great, the architecture is beautiful, and the coffee shop first floor is fantastic, quiet and comfortable rooms. My fav hotel in Cleveland.

Self

10/10

Exceptional

20 Jun 2026

Kathleen

Of course, the inside of the arcade was beautiful, but we expected more shops and restaurants inside.

Family

8/10

Excellent

19 Jun 2026

Inga

The room was clean and spacious, and the building had a unique character. However, there was no coffee station anywhere in the hotel. The only coffee available was the in-room coffee maker, which offered a limited selection of coffee pods and no half-and-half.

Family

10/10

Exceptional

14 Jun 2026

Elizabeth

What a classic, historic place to stay. We loved it!

Friends

8/10

Excellent

14 Jun 2026

Elden

Clean room, pleasant , helpful staff, nearby parking.

Self

10/10

Exceptional

12 Jun 2026

Matthew

I arrived very late and a wonderful woman named Eunice greeted me. I accidentally booked 2 doubles instead of a king. They were sold out and she managed to find me a king. She was very nice and did a wonderful job making my stay comfortable. The property is great, but the people that work there actually cared. I’m normally a Marriott guy, but this place has me looking at Hyatt again. Well done!

Business

10/10

Exceptional

11 Jun 2026

Jason

Easy walking distance to stadiums and cool vibe in the Arcade area

Friends_and_family Family

8/10

Excellent

10 Jun 2026

monica

Nice to be in arcade good location pretty dead downtown as no games but very comfy quiet room. We enjoyed our stay.

Partner

8/10

Excellent

10 Jun 2026

Francis

It was nice, beautiful hotel. We are on

10/10

Exceptional

08 Jun 2026

John

My only critique would be that for someone driving and arriving at street level. There should be signs letting you know to go up the elevator to the lobby level to check in. We walked around on street level for about 10 minutes before we finally found someone we could ask.

Partner

10/10

Exceptional

05 Jun 2026

Hellena

I absolutely loved this place I will be traveling here for medical reasons often and will be staying here. Every 3 months

Partner

10/10

Exceptional

31 May 2026

Kendra

Breathtakingly beautiful

Family

6/10

Pleasant

25 May 2026

Catherine

The Arcade the hotel is located in is beautiful although no stores available.
The room was ok. Unfortunately it was an older tub and shower curtain

6/10

Pleasant

25 May 2026

Maria

Call before you book your stay to make sure they don't have any weddings or other events,they restrict your access to the bottom floors ,they also put my husband and I in a lower floored room where we could hear all the noise and music from the weddings,until 12am, I was very unhappy with this choice of room that we were given,we were not here for the wedding, we had traveled all day ,we wanted to rest our first night so we could enjoy our plans for the rest of the weekend, when I complained that we would like to be switched to a less noisy room they did not accommodate our first night request, this was only the first unpleasant thing, the second day whe we returned from being out all day we returned to an uncleaned room. This was not acceptable, so it took me 2 times to complain until we were given a room away from the 2 events that took place on that weekend. We will never stay at this hotel again, even though it is close to most things in downtown, we will always look at other options in the area, there were many others. Its very upsetting that our concerns were not met until we had to repeatedly complain, it seemed that they were only concerned with the wedding parties and their guests rather than the other people staying there. I will not recommend this hotel to anyone. You can go there to take pictures because the inside Arcade area is very unique but don't waste your time staying here. The rooms are old ,not what its all hiped to be. The valet guys were awesome tho

Family

10/10

Exceptional

22 May 2026

Jacob

Enjoyed the stay , right downtown. Easy to park.

Family_with_children

4/10

Poor

21 May 2026

Maria

The hotel has great staff incredibly helpful, however there is a distinct smell in the building and the rooms smell moldy.

Self

6/10

Pleasant

16 May 2026

Edwin

Just ok. Lobby on 2nd floor was difficult to reach.

Friends

10/10

Exceptional

15 May 2026

Mark

The hotel was clean, beautiful, historic and conveniently located to all downtown attractions. Ll attractions such as the Rock and Roll Hall of Fame, Progressive Field and Rocket Arena are all within walking distance of the hotel.

Friends

10/10

Exceptional

12 May 2026

Deborah

The architecture is stunning. We had a spa day at Marengo Spa located in the property, and had a tasty breakfast at the 1890 restaurant. Rooms were clean and nice, bathroom was well-equipped and we appreciated the free coffee in the room. Hotel was within walking distance of everything we wanted to do: Playhouse Square, shops and restaurants. We would stay again!

Friends

10/10

Exceptional

11 May 2026

Niamh

Clean room and lovely high ceilings (6th floor), easy walk to all arenas and great restaurants.

Friends_and_family Friends

10/10

Exceptional

09 May 2026

Cheri Ann

Great location

Partner

10/10

Exceptional

09 May 2026

Erick

The location was perfect for the festival we were attending downtown. Lots of restaurants and things to do. The staff was very friendly.

Friends

2/10

Poor

06 May 2026

ralph

Beautiful building, and some of the staff was very friendly, but it’s expensive, the rooms need refreshing and cleaning. The glass ceiling was leaking, the room service was expensive and not good.

Family

8/10

Excellent

06 May 2026

Carlo

Business trip attended the APWA convention. Hotel was within walking distance to the convention center and restaurants.

Business

8/10

Excellent

05 May 2026

Eric Yeboah

Great

Self

10/10

Exceptional

04 May 2026

Chelsea

This is one of the places that you have to stay at if you travel to Cleveland. The onsite bar and staff were outstanding. A great little weekend get away in a perfect location.

Partner

10/10

Exceptional

04 May 2026

Judith

Nice property!

Partner

10/10

Exceptional

03 May 2026

Robert

Very Nice Stay. Beautiful Property

Partner

8/10

Excellent

27 Apr 2026

Melissa

Clean and spacious room

10/10

Exceptional

27 Apr 2026

Abdul-Salam

It was Great

Business

6/10

Pleasant

25 Apr 2026

Phyllis Filomena

The building is a historic and incredibly beautiful space. Room was large but so plain and lackluster. Broken drapes. No one cleaned the room. Breakfast is pricey but there’s close by option and the hotel it near to everything downtown. Lovely staff.

Partner

10/10

Exceptional

25 Apr 2026

Levi

Awesome

10/10

Exceptional

24 Apr 2026

Beily

Room service options were great! Loved food options and coffee spots within the Arcade! So convenient. I also used Fitness center once during my stay it had everything, looks very new.

Partner

10/10

Exceptional

22 Apr 2026

Blake

Great

Family_with_children

10/10

Exceptional

20 Apr 2026

Larry

Everything was great. It would have been nice to have a sign by the elevators by the lobby telling folks how to get to there room since the Arcade was rented out. A little confusing but we finally figured out how to get to the gold elevators.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Mansi

It was amazing! Highly recommend

10/10

Exceptional

19 Apr 2026

Michael

Beautiful

Family

10/10

Exceptional

19 Apr 2026

Tim

Check in was very easy,great location for going out to eat

Partner

2/10

Poor

18 Apr 2026

Paul

Trash

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Barbara

Breakfast was great, delivered to my room just as ordered. Room was in a very quiet location as requested. Updated and very nice.

Self

10/10

Exceptional

14 Apr 2026

Leah

Very accommodating! Booking information was accurate to the description. Staff was excellent, helpful, kind, welcoming.

Partner

10/10

Exceptional

14 Apr 2026

Natalie

Everything was as pictured and staff was courteous and helpful

4/10

Poor

13 Apr 2026

Taylor

Room was dirty and dated. Old blood stains on the sheets. They also put us in a room on the second floor right by the elevator when there was a loud event until after 10:30pm. I wouldn’t recommend or stay again. The location was convenient.

10/10

Exceptional

13 Apr 2026

Elizabeth

Our stay for our girls trip was great. From the valet to checkout. Wonderful restaurant on site for Breakfast and nice little bar to unwind after a day of exploring Cleveland. Highly recommend.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Margaret

Everything great

10/10

Exceptional

11 Apr 2026

Michelle

Very good

10/10

Exceptional

10 Apr 2026

jarvis

Staff was great and very accommodating. Building is very cool and rooms were lovely enough.

Business

10/10

Exceptional

08 Apr 2026

Scott

Friendly staff. Clean room. Beautiful arcade!

Partner

8/10

Excellent

05 Apr 2026

Cory

We were pleasantly surprised with his hotel. It was quite nice. Probably the only negative thing was there was some rumbling from inside the building. We couldn’t figure out if it was a subway or if it was the building itself. It periodically would shake the walls.
Very historic building. We would stay there again for sure.

Family_with_children

10/10

Exceptional

05 Apr 2026

Justin

Great hotel. Great location

8/10

Excellent

04 Apr 2026

Doug

Hotel is in a great locatoin in the city, putting you within walking distance of the parks, bars, restaurants, and other attractions. It's directly attached to the historic Arcade and it's beautiful, however the arcade appears to be mostly vacant with only a couple of restaurants and services inside. The hotel itself is decent but needs updating. Stained and snagged carpet, walls were knicked and scraped up, fixtures in the room coming out of the walls, one of our lights in the room didn't work, outlets were so worn they wouldn't hold phone chargers, etc.

I would stay here again as it was \"good enough\" for the price, but it's not the best room in the world.

Partner

10/10

Exceptional

04 Apr 2026

Kara

Used water bottle left in room from prior guest window side of bed. Obviously not vacuumed there or it would have been seen.

10/10

Exceptional

02 Apr 2026

Livia

Highly recommend

10/10