Name: Hampton Inn Cleveland-Downtown
Address: 1460 E. Ninth Street, Cleveland, 44114, US

10/10

Exceptional

04 Aug 2026

Christine

Clean & big rooms.

6/10

Pleasant

03 Aug 2026

Bindu

I

8/10

Excellent

03 Aug 2026

Mark

Fantastic location downtown, easily walkable to the waterfront, Rock Hall of Fame, Progressive Field, Rocket Arena, 4th Street with lots of food and drink options. The area is very clean, felt safe and doesn’t feel busy for a downtown.

The staff were super and friendly (in fact I found everyone in Cleveland to be very friendly!)

Self park and valet is available. Valet offers in and out privileges for just a few bucks more than self park. Parking/valet was quite expensive compared to other cities but they were efficient.

Hotel was clean and had comfortable beds. During the overnight hours there was a lot of siren noise but hey, it’s downtown, and that’s not a fault of the hotel. The walls seem thin as one night we heard a loud argument between a couple and we could hear every word, including the expletives. Then the other night we could hear the person’s TV.

Hotel hallways were a little dark and dated.
Free breakfast with some decent options for everyone, but the space felt crowded with everyone else trying to get breakfast.

All in all it was a good stay and would stay there again.

First visit to Cleveland and we had an amazing time. Again, the people were amazing!

10/10

Exceptional

03 Aug 2026

Karale

Na

8/10

Excellent

02 Aug 2026

RAHUL

Good property , excellent location. Valet Parking is kinda expensive for $55. Lot of parking available outside. Very comfortable Rooms. Staff is ok sometimes , and not so good at other times depending on their mood

6/10

Pleasant

02 Aug 2026

Alycen

Valet, while expensive ($55 plus tax for overnight) was super convenient & really well run. Front desk staff is rude - both at check-in and check-out. Rooms are fine - not great but not bad. Hot breakfast items were lukewarm and not very tasty. Easy walk to Progressive Field and Rock & Roll HOF.

10/10

Exceptional

02 Aug 2026

Shari

The check-in process was quick and easy. The hotel was clean. The staff was friendly. The breakfast was fantastic with lots of options, including hot breakfast and the options changed a little bit from one day to the next. It was a good location for us because we were visiting the rock ‘n’ roll Hall of Fame Museum, which was only a 10 minute walk from the hotel. The area around the hotel itself was a little bit deserted, and a little bit shady but other than that, it was fine.

8/10

Excellent

02 Aug 2026

William

Parking was great. We didn’t have breakfast.

10/10

Exceptional

31 Jul 2026

JAIMIE

T

10/10

Exceptional

30 Jul 2026

Cathleen

There is a 50 dollar valet parking fee and the valet struggled. They were not well staffed and they lost our key. We had to help them find it within the hundred or so keys they had. Otherwise the hotel was clean and comfortable. The location was close to everything within walking distance. The breakfast was a standard hot, hotel breakfast. Everything was up to standard.

10/10

Exceptional

30 Jul 2026

Jason

Super clean and modern, the staff were excellent in service and making you feel welcomed! Would highly recommend!

10/10

Exceptional

29 Jul 2026

Sade

Everything was amazing. Especially the night shift. The front desk clerks and the valet shift at night were phenomenal. Room and facility were clean and quiet and breakfast was good. Works definitely stay again and recommend.

6/10

Pleasant

27 Jul 2026

David

Room was average but okay for the price and a convenient location. Our toilet was noisy and the bathroom door squeaked waking people up at night. Breakfast was typical for an entry level Hilton property and just okay. Eggs seemed to be cut with flour. Okay if you need a quick affordable stay.

10/10

Exceptional

27 Jul 2026

Laurie

The location is absolutely perfect. We were walking distance to museums (Rock & Roll Hall of Fame, Great Lakes Science Center), a soccer festival for World Cup (Public Square), Guardians game at Progressive Field and tons of delicious restaurants and breweries. The hotel is wonderful - this is the place for you!

10/10

Exceptional

26 Jul 2026

Shuler

Everything okay. No complaints

8/10

Excellent

26 Jul 2026

Charles

Good access to Rock hall of fame in empty shell of downtown Cleveland

8/10

Excellent

26 Jul 2026

Jennifer

Decent stay for the price

10/10

Exceptional

26 Jul 2026

Michelle

Staff was super nice and helpful. The hotel was very clean and nice.

10/10

Exceptional

26 Jul 2026

Heather

We had a great stay!

10/10

Exceptional

24 Jul 2026

Jeff

Convenient location for Guardians game and Rock’n’Roll hall of fame. Also heard about a boat ride with 70’s theme, that we wish we would have done.

6/10

Pleasant

24 Jul 2026

Francis

Ne pas prendre une chambre qui donne sur la East 9 street ! On avais l'impression de dormir avec les fenêtres ouvertes les bruits était désagréable ...... même avec des bouchons d'oreille

10/10

Exceptional

24 Jul 2026

Jennifer

Let me just say how convenient this hotel is!! It’s right in the heart of downtown Cleveland and since I was visiting the museum of Rock and Roll Hall of Fame, it was perfect! Legit only a less than 5 minutes drive and less than a 10 minute walk! The hotel staff at check in were very nice, had great customer service and even though it got a little busy, they were still fast in the process. My room was nice and spacious for me and my sister and since we only stayed one night we didn’t exactly get to enjoy it fully but it did its job! The room looked really well maintained and clean! Same to be said about the bathroom. I felt safe in this hotel as well. Room seemed secure and everything. The only downside is that since the hotel is downtown it does tend go get noisy and my room was facing the street so I could hear all the loud cars driving by, the police sirens/ambulance sirens and the church from across the street ringing their bell almost every hour 😭😅 but like I said I was only there for one night so maybe it was a busy night and it’s not usually like that lol so keep that in mind! Overall, 10/10 recommend!

8/10

Excellent

20 Jul 2026

Brian

Breakfast was minimal, especially for the cost of the room

Partner

8/10

Excellent

20 Jul 2026

Karen Louise

We had an issue with housekeeping but the Manager handled it well.

Partner

10/10

Exceptional

19 Jul 2026

Caleb

Hotel staff was friendly and helpful at check in & the room was very clean & we would recommend this hotel as a place to stay if visiting the Cleveland area.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Andrew

I really like this property and I would’ve given it five stars, but when I had to check out at 4 AM, there was no one at the front desk. I even tried calling the front desk, phone number just to see if there was another phone somewhere. This I did not appreciate and I wished there was a key dropbox.

Self

6/10

Pleasant

19 Jul 2026

Andrew

Staff was great but overall an average hotel. Breakfast was okay, coffee was okay, but vending machines were non functional so you had to go downstairs for everything, bar was open randomly, the poor valets needed more staff.

Partner

6/10

Pleasant

19 Jul 2026

Daniel

The valet parking was pathetic. $55 for ridiculously slow service. And we had no access to our car once it was taken. The hotel is in a very sketchy part of downtown. We did not feel safe at all outside the hotel at night. The coffee at the free breakfast was weak and the breakfast was just ok. I would absolutely NOT recommend this hotel to anyone. Our shower did not drain and we had to shower in inches of water. The hotel attendant had no idea of where to go eat nearby. It was one of the worst hotel experiences I ever had.

8/10

Excellent

18 Jul 2026

Louis

Great location for downtown visitors. Rock and Roll Hall of Fame is a 10 minute walk.

Partner

6/10

Pleasant

18 Jul 2026

roy

There is a lot of noise from outside traffic which made it a hard to sleep. That is my only real complaint, but it is enough that cannot recommend staying here

Family

10/10

Exceptional

17 Jul 2026

Myra

Clean rooms, helpful staff!!

Friends_and_family Family

4/10

Poor

17 Jul 2026

Eric

Bathroom had hair all over the sink and tub. The elevators are shotty. The only plus about the hotel was that it’s in a good location for downtown

Partner

10/10

Exceptional

17 Jul 2026

Mary Ann

Clean room and nice breakfast. Friendly staff

Family

10/10

Exceptional

16 Jul 2026

Wendy

Nice staff, clean hotel, great location. Just wish I could have used the valet, but they only had one person on staff that knew how to drive a manual.

Business

8/10

Excellent

15 Jul 2026

Ian

Clean room lots of space good tvs

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Patsy

Clean, comfortable beds, valet $55 a night.

Family

10/10

Exceptional

15 Jul 2026

Emilio

Great hotel and location. The room was nice, clean and spacious. My only comment is that the breakfast needs some improvement.

Partner

8/10

Excellent

14 Jul 2026

William

There is only valet parking.

Family

8/10

Excellent

14 Jul 2026

Lisa

Good stay with clean room, comfortable beds, nice breakfast. Only frustration was that the listing in hotels.com said valet parking cost $42 but it was $60. There is a parking garage around the corner if you want to self-park.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Patrick

great staff

Business

2/10

Poor

13 Jul 2026

Zeeshan

DEAD Amenities. Boring downtown. No attractions at all

Family_with_children

10/10

Exceptional

13 Jul 2026

Angela

It was geat!!

10/10

Exceptional

12 Jul 2026

Rebecca

We did a one night stay at the Hampton as it was a convenient stop over on our larger trip. The hotel was easy to get to off of I-90, though the parking situation was unclear when we arrived as the area in front of the hotel was full. We were able to go around the block and pull up in front of the hotel for valet parking (which is pricey! $55 per night!) and unload. Check in was smooth and the room was nice and clean. At night it seemed like noise would be a problem as we could hear conversations from the hall and all the engines outside on the road (we were on the 11th floor), but with white noise we didn't notice it. The breakfast was busy but good and we were able to find a table for 3. Overall, a good stopping point on a long drive.

Family_with_children

8/10

Excellent

12 Jul 2026

QASIM

The hotel is pretty nice. The staff is very friendly. The only reason I'm not giving this place an excellent rating is the parking here is rather bad. Google made it seem like parking here was going to be easy and it absolutely was not.

Self

8/10

Excellent

12 Jul 2026

Daniel

Check in and check out was quick. Front desk staff was very friendly. Breakfast was limited when we went down at 9am, they had run out a few items so we had coffee and pastries. Overall, location was great, close to the Rock Roll Hall of Fame. The parking fee is $55 so be prepared for that extra cost.

8/10

Excellent

12 Jul 2026

Paulette

We found that the staff was welcoming and the the valet service ran very smoothly. Better attention to having fresh coffee for breakfast.
It was easy to get to get to the Rock n Roll hall of fame and the lake.

Partner

6/10

Pleasant

11 Jul 2026

Thomas

I was suppose to get a king instead i got 2 queens. i wanted parking but all that was available was valet for $55 and a parking garage a block away for almost same amount. All the staff said was sorry they offered no fix.

Partner

10/10

Exceptional

09 Jul 2026

Peter

Close to the ball park and restaurants,easy access off the highway and a descent breakfast.I would definitely stay there again.

Partner

10/10

Exceptional

09 Jul 2026

Alan

Enjoyable stay, friendly staff, good breakfast. Convenient to Convention Center and Rock and Roll Hall of Fame.
Valet parking was a bit expensive at $60 a night though.

Partner

10/10

Exceptional

09 Jul 2026

Jennifer

Friendly staff at the front desk, wonderful bartender, spacious room and bathroom, and breakfast available.

Friends

10/10

Exceptional

09 Jul 2026

Anna

Great stay, clean, comfortable and perfect location for exploring downtown Cleveland!

Partner

6/10

Pleasant

08 Jul 2026

Hemil

Missing bathroom supplies, no cooling in the lobby, front desk was not very responsive and disciplined, expensive valet.

Family_with_children

10/10

Exceptional

08 Jul 2026

Marion

The staff were very friendly. The breakfast was great.

Partner

8/10

Excellent

07 Jul 2026

ROBERT

Soap in shower was empty. Asked for refill. Never happened

Partner

4/10

Poor

06 Jul 2026

Dale

Challenged women at reception for travelers, apparently don’t understand the word hospitality to guests, elevators out and not all working,
flies on tables at breakfast, disgusting. There was however a gentleman working on Sunday evening was very polite maybe he should ne in charge?
Definitely not up to the Hilton brand or affiliates

Partner

6/10

Pleasant

06 Jul 2026

Zhenghong

We forgot our mini-iPad in the room（509）when checking. We just checked as of 2PM today

8/10

Excellent

06 Jul 2026

Eleni

Wonderful, helpful, friendly staff. The building was clean. The breakfast had great options.

Partner

10/10

Exceptional

05 Jul 2026

lisa

We stay there to go to a Cleveland guardians game and the location was excellent. The room was clean and comfortable, but the elevators did not work well and it caused a lot of weight around. Other than that, it was a good stay.

Partner

2/10

Poor

05 Jul 2026

Janine

Dear Expedia Customer Support,

I booked a stay at the Hampton Inn Downtown Cleveland through Expedia and experienced multiple issues that made the stay unacceptable. Our room toilet did not flush properly, the lobby restroom was unsanitary and lacked toilet paper, the concierge said nothing could be done due to no maintenance staff, our room had no shower gel, and the breakfast lobby was uncomfortably hot. I have photos documenting the restroom and toilet issues. Given these maintenance and service failures, I respectfully request a full credit toward a future hotel stay.

Sincerely,
Janine LiButti

Family

6/10

Pleasant

05 Jul 2026

Larry

While check-in went smooth and pretty quickly, attempting to valet my car was the exact opposite. I waited about 20mins only for the valet employee to walk right past and not acknowledge anyone. When someone asked about valet, he seemed to have an attitude stating that it would be awhile or we could find another place to park. I parked in a nearby garage and didn't waste anymore time waiting for valet. Other than that, the property was fine.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Richard

Located in central Cleveland within walking distance to most attractions. I would stay there again.

10/10

Exceptional

03 Jul 2026

Allen

I arrived at 1:15 PM after a 40 mile bike ride in 95+ degree heat. They accommodateted an early check-in to allow me to take a much needed shower.

Self

8/10

Excellent

03 Jul 2026

Kimberly

We went to breakfast at 9:30am and there was hardly any breakfast left and when asked to restock they never did.

Family_with_children

8/10

Excellent

30 Jun 2026

Jonathan

Great location, nice room, breakfast was okay. Not the girls fault but motorcycles and ambulances all night

Family_with_children

10/10

Exceptional

29 Jun 2026

Emily

Nice and clean place we enjoyed our stay while we visited for a concert. Would come again the staff helped right away when we had a stain on the bed.

Family

4/10

Poor

28 Jun 2026

Christina

Clean facilities, nice quality products in room including hygiene products & bedding including high quality hair dryer (if you need a good hotel hair dryer, you know how important this & know most hotel dryers are crap), customer service at valet & front desk when checking in & out was acceptable, good hot breakfast. The one negative thing that ruined my entire experience was the front desk staff (I think it was the manager Marcy) had a ridiculously loud conversation with another Hampton staff, like LOUD over-the-top hootin’ & hollerin’ for a good 10 minutes at 8 am, right next to the breakfast bar. I couldn’t believe it. It was like they were completely unaware there were guests who in the same area trying to wake up & enjoy their breakfast. I got off the elevator without my first cup of coffee & was just hit with yelling & carrying on. With the exception of the front desk staff needing remedial training for providing a welcoming experience for the guests & being aware of their voice volume & personal conversations in front of guests, it was a nice hotel experience.

Family

10/10

Exceptional

27 Jun 2026

Sylvia Isabell Billups and Emery Martin

All of the above were excellent, except parking 😂… very expensive

Partner

2/10

Poor

22 Jun 2026

Judy

Considering hotel - just beware of some major items

Self

8/10

Excellent

20 Jun 2026

Maggie

Parking fees are too expensive. The room we stayed was too much noise from outside and carpet is so old

Partner

10/10

Exceptional

18 Jun 2026

Angelina

Really enjoyed my stay

10/10

Exceptional

16 Jun 2026

James

Valet parking made the check-in easy .

Family

8/10

Excellent

15 Jun 2026

Steven

Parking is a challenge you just have to do valet parking. Places we went to were within

easy walking distance.

Partner

10/10

Exceptional

15 Jun 2026

Tammie

Easy access to touring, breakfast was good

Family

10/10

Exceptional

13 Jun 2026

Maureen

Great location! Valet was great!
Beautiful stay.

Partner

6/10

Pleasant

07 Jun 2026

Brenda

AC Fan made a terrible noise & I had to turn off! Hot! Street noise was also terrible!

Self

10/10

Exceptional

07 Jun 2026

Ali

Everything is nice and the staff is great

8/10

Excellent

06 Jun 2026

Rebecca

Nice, quiet, clean room, centrally located- convenient parking garage around the corner

Partner

10/10

Exceptional

02 Jun 2026

Kevin

Excellent hotel. Clean, bright, nice layout, very nice atmosphere.

Self

4/10

Poor

01 Jun 2026

James

Thin toilet paper. Paid for corner king room but got two queens in middle. Front desk didn’t know restaurant around corner was closed. Incidental fee at check in not refunded at checkout.

Partner

10/10

Exceptional

01 Jun 2026

david

Was welcomed right away and person very helpful during check in. Room was clean and ready upon our arrival. Quiet even with room close proximity to elevators. Great location near a subway and dunkin donuts.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Nancy

Check in and out were quick and efficient. Great location and was able to walk to most places of interest. Nice breakfast with good selections. I would definitely recommend this hotel.

Partner

10/10

Exceptional

30 May 2026

Jason

The staff was friendly

Family

10/10

Exceptional

28 May 2026

Mike

Clean room & professional staff

Friends_and_family Family

10/10

Exceptional

27 May 2026

Judith

central location to walk to several points of interest. Parking was a little steep, but you're downtown, so not a lot of choices.

Partner

8/10

Excellent

27 May 2026

Jonathan

Hotel was great ! My only complaint , the pillows .
They could use some pillows that are supportive. All the pillows in our room flattened out immediately and had no support . Other than that the hotel was great !

8/10

Excellent

26 May 2026

Alissa

Ckean room

Partner

10/10

Exceptional

25 May 2026

Anna

Staff was very nice and helpful. We did not have the cleaning staff to clean everyday. After the second day we asked for towels and informed them they did not have to clean up. well, the young man cleaned up the room and threw the trash and bought us more towels. I will go back to stay there. So easy to walk to some of the destinations near there.

Partner

10/10

Exceptional

21 May 2026

Sharon

Reception staff were fantastic

Friends_and_family Family

10/10

Exceptional

21 May 2026

Holly

Centrally located. Clean and quiet. Breakfast was great. Almost always out of coffee but the staff seemed to do their best to keep up with demand. Bar area was comfortable and welcoming.

Friends

10/10

Exceptional

19 May 2026

Alexis L

Customer service 💯
Would definitely stay here again if I come back to Cleveland.

6/10

Pleasant

19 May 2026

Gary

When we arrived we were greeted by a very friendly front desk staff and vallet driver. The room was very clean and roomy. We were on the 9th floor but that didn't help the street noise. It sounded like our windows were open. However, things quieted down outside at a reasonable hour. The staff working the breakfast area Saturday morning was rude and dismissive. I was down there at 8:45am and had hoped to have oatmeal. The pot was empty. I patiently waited for the staff to come out of their kitchen, when she finally did i asked her nicely if she had anymore oatmeal. She didn't even pause. She shook her head no and continued to walk right to another location in the hotel. A little politeness goes a long way. Other then the windows and that staff, it was a great location and nice hotel.

Friends

8/10

Excellent

17 May 2026

Andrew

Breakfast was great & beds were comfortable

Family

10/10

Exceptional

17 May 2026

JoAnn

Clean room. Great location

10/10

Exceptional

11 May 2026

christine

Really enjoyed my stay here! The room was clean and comfortable, the staff was friendly, and everything went smoothly. Would definitely stay again.

Friends

6/10

Pleasant

11 May 2026

Suzanne

Skimpy on the breakfast as I'm currently at another Hampton Inn that lives up to Hampton standards.

4/10

Poor

11 May 2026

Dongha

Hotel staff did not clean my room at all during my stay. And of course the towels were not exchanged with new either.And the staff did not bring the towels to my room

8/10

Excellent

10 May 2026

Laura

Everyone was very helpful and friendly. Valet parking was easy. It is $55/night. Room was clean. It is a loud area right downtown. Asked for towels but they never came. Good location to all the stadiums.

Partner

10/10

Exceptional

09 May 2026

Moira

We stayed only one night but we were able to check in early. The rooms were quiet and comfortable. It was an easy walk to the Rock and Roll Hall of Fame and the downtown area. Lots of restaurants and places to stop. The breakfast was good and gave many options.

Family

8/10

Excellent

08 May 2026

Dahri

Helpful and amicable staff. Good breakfast. The room is clean and comfortable. Slightly outdated but has everything that you might need. A microwave would be a great addition.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Annie

Perfect spot to be able to walk to the stadium for monster jam. Kids were abke to enough things on the walk. Room was nice and spacious for 5 people and beds we super comfy. Everything was clean. Breakfast area could use a bigger space. Long lines to wait to get food and seats was very hard to find as well for breakfast.

Family_with_children