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Metropolitan At The 9, Autograph Collection
Cincinnati - OH · United States
2017 E 9Th StView location
9.0/10Excellent1,007 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition9.2/10 9.2
Location9.6/10 9.6
Neighborhood9.4/10 9.4
Value9.0/10 9.0
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Metropolitan At The 9, Autograph Collection
Located in Central Cleveland, just 4 minutes’ walk from Progressive Field and Rocket Mortgage FieldHouse , this hotel features an on-site restaurants and a fitness centre. Free WiFi access is available. Flat-screen cable TV. in all guestrooms at Metropolitan at the 9, Autograph Collection.
There is a hairdryer and free toiletries as well. The Metropolitan at the 9 has many on-site restaurants. Guests can choose between The Centro Italian Steakhouse at Adega, American cuisine and entertainment at Alex Theatre, rooftop cocktails at The Garden of Eden.
At the Cleveland Metropolitan you will find a 24-hour front desk and an indoor dog park. Guests can enjoy the on-site bar and concierge services. The Cleveland Convention Center is 600 metres from the hotel. Cleveland Hopkins International Airport is 17 km away.
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A stay at Metropolitan at The 9, Autograph Collection places you in the heart of Cleveland, within a 5-minute walk of Progressive Field and Rocket Arena. This boutique hotel is 0.4 mi (0.7 km) from JACK Cleveland Casino and 0.8 mi (1.3 km) from Rock and Roll Hall of Fame.
Make yourself at home in one of the 156 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Conveniences include safes and separate sitting areas, as well as phones with free local calls. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cleveland?
This hotel has 14000 square feet (1260 square meters) of space consisting of conference space and 4 meeting rooms.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
2:00 AM
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 8.00 to 40.00 for adults, and USD 8.00 to 40.00 for children
- Covered valet parking fee: USD 57.00 per night (in/out privileges)
- Pet fee: USD 100 per accommodation, per stay plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Progressive Field
0.3 km / 0.2 mi
Rocket Arena
0.4 km / 0.2 mi
East 4th Street
0.5 km / 0.3 mi
Cleveland Arcade
0.5 km / 0.3 mi
Cleveland Play House
0.6 km / 0.3 mi
Huntington Bank Building
0.6 km / 0.4 mi
Cleveland Public Library
0.6 km / 0.4 mi
Soldiers and Sailors Monument
0.7 km / 0.4 mi
JACK Cleveland Casino
0.7 km / 0.4 mi
Public Square
0.7 km / 0.4 mi
Cleveland State University
0.7 km / 0.4 mi
Tower City Center
0.8 km / 0.5 mi
Terminal Tower
0.8 km / 0.5 mi
Key Tower
0.8 km / 0.5 mi
Old Stone Church
0.9 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 156
- hotel
- Small pets allowed (under 5 kg) not available in all roomsExtra charge
- Large pets allowed (over 5 kg) not available in all roomsExtra charge
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
Show 27 more facilities & services
- Car hireExtra charge
- Valet parking
- Room service
- Laundry service
- Babysitting service
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Garden
- Terrace
- Concierge
- Luggage roomExtra charge
- Clothes dryer
- Towels and bed linen
- Bar
- Restaurant
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Two Queen BedsSTUDIO • Accessible-Two Queen BedsSTU.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
STUDIO Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Bathroom
- Shower
- Hairdryer
- Individually adjustable air conditioning
- Ironing set
- Direct dial telephone
- Tea and coffee making facilities
Show all 14 amenities
- Minibar
- TV
- Cable TV
- Toiletries
- Extra beds on demand
- Housekeeping
Facilities with extra charge
- Turndown service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE KING SIZE BED
Room photos
14 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Safe
- Bathroom
- Shower
- Hairdryer
- Individually adjustable air conditioning
- Ironing set
- Direct dial telephone
- Tea and coffee making facilities
- Minibar
- TV
- Cable TV
- Toiletries
- Extra beds on demand
- Housekeeping
Facilities with extra charge
- Turndown service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE Accessible KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE CITY VIEW TWO QUEEN BEDSSUITE • CITY VIEW TWO QUEEN BEDS • 1 Bedroom • 58 m²SUI.2Q-CV
Room overview
Non-smoking room- Room size
- 58 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CITY VIEW TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Bathroom
- Hairdryer
- Direct dial telephone
- Minibar
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
Show all 13 amenities
- Safe
- Extra beds on demand
- Toiletries
- Cable TV
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE CITY VIEW TWO QUEEN BEDS
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 58 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CITY VIEW TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-CV
Room amenities
- TV
- Bathroom
- Hairdryer
- Direct dial telephone
- Minibar
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Extra beds on demand
- Toiletries
- Cable TV
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible WITH VIEWSSTUDIO • Accessible WITH VIEWSSTU.H6-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
STUDIO Accessible WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE CITY VIEWSUITE • CITY VIEWSUI.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
STUDIO Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE GUEST ROOM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
QUADRUPLE GUEST ROOM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.GR-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM CITY VIEWDOUBLE • PREMIUM CITY VIEWDBL.CV-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE PREMIUM CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
JUNIOR SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.QN-1
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DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE GUEST ROOM KING BED
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
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JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
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JUNIOR SUITE WITH VIEWS
Room photos
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.WV
Limited room details from hotel
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SUITE Accesible DeluxeSUITE • Accesible DeluxeSUI.H6-DX
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
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SUITE Accesible Deluxe
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-DX
Limited room details from hotel
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DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE GUEST ROOM
Room photos
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR
Limited room details from hotel
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SUITE DELUXE TWO QUEEN BEDSSUITE • DELUXE TWO QUEEN BEDSSUI.2Q-DX
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
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Check availabilityMetropolitan At The 9, Autograph Collection
SUITE DELUXE TWO QUEEN BEDS
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-DX
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QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 36 m²QUA.2Q
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
QUADRUPLE TWO QUEEN BEDS
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Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room THREE BEDSRoom • THREE BEDSROO.3B
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Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
Room THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMetropolitan At The 9, Autograph Collection
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Metropolitan At The 9, Autograph Collection
100
reviews shown
Barbara
Beautiful hotel! Every staff member was helpful, and informative and the room was great!
Melissa
Great stay!!
Benjamin
Our #1 choice for MLB Guard game days
Samantha
Loved everything! great time!
monica
This hotel was the best we have stayed at! The staff was amazing! They allowed us to check in early and she was so helpful and polite! Food amazing also! Sad we had to check out!
Anjali
Excellent overall !!
Ashley
The Shower in my room was not cleaned and it really grossed me out! I would say the bathroom in general
Darin
Pictures don’t match the remodeled rooms
Kelly
Great Vibe. Amazing location.
Willie
Hotel was great staff was great & the location was perfect for what we needed it to be
Drew
Great option for catching a sporting event in Cleveland. Been there before and grabbed a decent breakfast in the AM. This time? They were hosting a wedding in the building — not cool for everyone else who paid to stay and get sleep. There should be a rule to rest out am entire designated floor so drunk and loud wedding guests only inconvenience themselves! Bad management decision.
Tracy
They are a dog friendly hotel with an indoor dog park!
Our room had an electric \"fireplace\" and 2 large televisions. Comfy couch and leather chair in \"sitting \" area, in front of fireplace.
Very nice lounge and restaurants for atmosphere and relaxing.
Valet parking was quick and the boys were very friendly and nice.
Our room had an electric \"fireplace\" and 2 large televisions. Comfy couch and leather chair in \"sitting \" area, in front of fireplace.
Very nice lounge and restaurants for atmosphere and relaxing.
Valet parking was quick and the boys were very friendly and nice.
Bethany
Great location. Staff were very helpful. The attached restaurant was excellent
Ann
clean room, gorgeous lobby
Cameron
The staff was super helpful and also very nice and genuine. They even helped with a special request for a birthday! Overall, it was a great experience and a tremendous stay for anyone visiting Cleveland!
milad
Very good and clean place.
zoe
It was very nice
audrey jordan
Room was beautiful! We didn’t have a view which was bleh but overall it was a great experience
Maitia
The hotel was clean and modern. The front desk staff was friendly and inviting.
susan
Repeat stays. Perfect for Guardians games
Lisa
The hotel’s location is unbeatable — central, walkable, and right in the heart of Cleveland. The room was spotless, the bed was exceptionally comfortable, and the spacious bathroom had all the premium touches.
Farrah
Nice clean property. Loved the vault bar and the coffee available in the morning.
Latrica
Got to the hotel and my room was gone. I got a bull crap excuse stating since I booked so close to the day unfortunately my room was gone. Not to mention they were full. I booked the double queen suite. Got pushed across the street to a basic double queen . Yes they refunded a majority of the money. Money doesn't make the experience.
Deborah
I had a peaceful stay. How often do you clean the floors? The floor was a little gritty other than that.. wonderful place to experience!
nichole
Unfortunately our room was dirty. Lint / dust on the coffee tray, sugar spilled all over it as well. Bathtub was dirty and had hair in it. Our coffee lids were dirty as well. The manager did take care of the issue promptly.
Ariana
The staff and the overall building were exceptional. The location is top notch. The room was actually very nice aside from the fact that the bathroom tile smelled like the streets of San Francisco. It smelled like pee and humans, essentially. I don't know if they ever clean the tile in the rooms. That and the lack of sound proof (I get it, it's an old bank) are really my only complaints or \"points against\" the experience.
The gym was amazing. Best hotel gym I've ever used and I would highly recommend.
The staff were truly exceptional.
I just don't know why they'd let the room actually smell bad. As long as we kept the door closed it wasn't a massive problem but at least once I caught a whiff of lingering pee smell. Sort of disappointed for an otherwise very expensive room.
I made sure to remove all the linens and pillow cases in an effort to save the next guest some time / comfort that the bedding was changed. Just sort of weird.
If the bathroom didn't smell like pee it would have otherwise been a mostly wonderful, albeit expensive, hotel stay.
The gym was amazing. Best hotel gym I've ever used and I would highly recommend.
The staff were truly exceptional.
I just don't know why they'd let the room actually smell bad. As long as we kept the door closed it wasn't a massive problem but at least once I caught a whiff of lingering pee smell. Sort of disappointed for an otherwise very expensive room.
I made sure to remove all the linens and pillow cases in an effort to save the next guest some time / comfort that the bedding was changed. Just sort of weird.
If the bathroom didn't smell like pee it would have otherwise been a mostly wonderful, albeit expensive, hotel stay.
Jackie
Very clean
Agustin
The only negative is that if you plan on using the gym, there is no connectivity at gym level, not even in house wi-fi. If you can’t workout without tunes app you’re out of luck. They have above average equipment selection, but previous guests did not know how to re-rack equipment. Do not expect order and don’t blame staff, some guests think their mommy works there. Beside that, staff was courteous and helpful.
Benjamin
Nice rooms and good security features in place for guest
melony
Staff was amazing!
Robert E
Great Hotel in Downtown Cleveland!
Vincent
Great room. Nice hotel and great amenities
Diana
I've stayed at the Metropolitan swveral times. The staff is always very friendly and accommodating. Rooms are very nice and clean. I have never had the breakfast, but the reataurant has very good food, and LOVE the Vault! Great atmosphere and the drinks are always very, very good!
Kimberly
The $57 parking was a surprise. We parked somewhere else for $7 all night with a 8 min walk.
Helina
Great hotel very classy and very clean
Richard
Clean, modern room. Helpful staff during busy event weekend. Off-season so some amenities were not available but close to downtown Cleveland attractions.
Julie
Room was clean
Eric
Entire hotel was very dusty. Seems like they only clean the highly trafficked areas. Bathroom was dirty, furniture had stains on it, and bed had random hairs in it and on it. Staff wasn’t very friendly. Restaurants and bars in the hotel were nice and the quality of the food was good. Got double charged for the room upon leaving the hotel and they still haven’t resolved the issue after several attempts to contact them have gone unanswered. I will never stay at this hotel again.
Tara
Multiple issues within the room. Room wasn’t restocked, maintenance issues with bathroom door about to fall off, soap dispensers empty, mini fridge had previous guests leftovers, one towel, tap from a party on the ceiling.
Myron
Pictures do no just on the beauty of this hotel.
Eleanoray
The hotel lobby and common area was newer looking but the room was outdated. The room fixtures were dusty along with the headboards.
Derrell
I stayed at the Kimpton Schofield across the street a week prior to this visit, and this hotel was not as good as it relates to comfort, food, and hospitality. Although this hotel was not bad, for the price, I would just suggest Schofield as opposed to this one.
Maggie
We had THE most relaxing stay- staff is exceptional and the rooms were clean and well-maintained. We stayed in the King suite and it was worth every penny!!
Alexis
Nice hotel. Would recommend.
George
Room was clean and the shower was a highlight. So cool! Staff was very friendly! Definitely the best hotel experience ive ever had!
Matthew
Staff was accommodating, room was amazing and romantic!
Thomas
The staff had multiple issues accounting for charges and fees. Had to dispute room charges, after untrained staff were unable to find a resolution.
Megan
Clean, comfy, fancy
Thomas
I got charged twice for the same room
Christi
The staff are all very friendly and helpful! The room was clean and as stated.
Stevie
Very clean room and very friendly staff.
Douglas
Gorgeous hotel, wonderful rooms, delicious cocktails, and the friendliest staff. Always a wonderful experience here.
Lacey
amazing
Erica
Saturday 12/27–12/29. Overall, I truly loved the hotel—the ambiance, design, and overall vibe were exceptional, and it is a property I would genuinely like to return to in the future. I am originally from Cleveland and travel to my hometown often, so this location is ideal.
Unfortunately, there were several issues during our stay that significantly impacted our comfort and overall experience.
Upon arrival, we requested additional linens for the roll-away bed and later discovered that the linens provided were dirty. We also found the couch in the room to be visibly dirty, which was both disappointing and concerning (photos attached). Additionally, the room temperature was quite cold, requiring us to request extra blankets and sheets for the roll-away bed. Despite making multiple requests, we only received part of what was needed, leaving us uncomfortable for the night. The tall floor lamp in the room was also nonfunctional, which was not a major issue but did impact our ability to work in the room.
During our stay, a staff member kindly offered a $25 credit off the room to acknowledge the inconvenience; however, this credit was not applied or reflected at checkout.
I also want to address an additional concern that compounded this experience. On Friday, I spoke with Jordan regarding these issues. She indicated that she could not assis me because the reservation was booked through Expedia. This response was extremely frustrating.
Unfortunately, there were several issues during our stay that significantly impacted our comfort and overall experience.
Upon arrival, we requested additional linens for the roll-away bed and later discovered that the linens provided were dirty. We also found the couch in the room to be visibly dirty, which was both disappointing and concerning (photos attached). Additionally, the room temperature was quite cold, requiring us to request extra blankets and sheets for the roll-away bed. Despite making multiple requests, we only received part of what was needed, leaving us uncomfortable for the night. The tall floor lamp in the room was also nonfunctional, which was not a major issue but did impact our ability to work in the room.
During our stay, a staff member kindly offered a $25 credit off the room to acknowledge the inconvenience; however, this credit was not applied or reflected at checkout.
I also want to address an additional concern that compounded this experience. On Friday, I spoke with Jordan regarding these issues. She indicated that she could not assis me because the reservation was booked through Expedia. This response was extremely frustrating.
Brenda
We stayed one night and tried three of the restaurant/Bars. Front desk staff and valet were super nice. Cleanliness of bathroom in our room was below average, notified the desk and they said they would take care of it, did not happen. More than half of employees we came in contact with were efficient but not friendly. Sooo many awesome places to stay in Cleveland we would probably choose a different one next time.
richard
everything was wrong literally
Vakeeshia
Kanisha was so helpful. The whole front desk staff was excellent. I almost thought I was at a resort.
Thank you
Thank you
Thomas
Loved the hotel,location,amenities, and vault speakeasy
Andrew
Need charging station for phones/pads.
Sheets on bed kept coming undone.
Sheets on bed kept coming undone.
Zach
Staff was very nice, room was very clean
Kristine
Side of the room
Paul
Great room, The Vault was pretty cool!
Ellington
Halls on the floor dirty , carpet not swept, and the most bothersome thing was a pair of men’s boxers were found in room.
Akilah
I had an incredible stay at Metropolitan at The 9, Autograph Collection. From start to finish, everything exceeded my expectations. The staff were welcoming, attentive, and truly made me feel at home. My room was spotless, comfortable, and beautifully maintained, which made for a relaxing and enjoyable stay.
One of the highlights was the Christmas Bar—it was festive, fun, and added such a special touch to the holiday season. The atmosphere was amazing, and it made my visit feel even more memorable.
Overall, the combination of excellent service, clean and comfortable accommodations, and unique amenities made this a wonderful experience. I will definitely be back!
One of the highlights was the Christmas Bar—it was festive, fun, and added such a special touch to the holiday season. The atmosphere was amazing, and it made my visit feel even more memorable.
Overall, the combination of excellent service, clean and comfortable accommodations, and unique amenities made this a wonderful experience. I will definitely be back!
Joseph
King suite is amazing for couples. See-through shower/large tub/large sitting area was great. Not for families
Keith
Beautiful hotel, will definitely be back!
Whister
I had an amazing stay; I will most definitely recommend to others
Kevin
Very friendly staff, fabulous bars and restaurants, particularly The Vault and bartender Kat.
Melissa
The bed was basically deflated? Sheets and blanket dirty. Ended up leaving at 2am bc it was so terrible and uncomfortable. And dirty!
Melvin
Fully stocked bar and hotel was definitely pet friendly. Room was clean for the most part with the exception of one night where the room wasn't cleaned that day. But overall we loved our stay and would definitely return in the future.
Philip
Clean room and friendly staff.
Connor
Amazing rooms and Amazing friendly service
Alketa
The room was ok, but not for the price I paid
Kaci
Everything this place was top notch!
Pamela
Staff was terrific. Room was clean
Walkable to Casino restaurants etc
The Ledge Bar in the 9” was fun the drinks were
Delicious
Walkable to Casino restaurants etc
The Ledge Bar in the 9” was fun the drinks were
Delicious
Sheena
Great property & great area! Tons of dining options & activities in the area. Hotel is beautiful & staff was AMAZING!
Tajae
Really neat hotel close to Progressive Field
Casey
We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
Michael
The hotel was amazing, staff was great. You all are awesome.
Megan
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
Douglas
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar.
I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience.
I will definitely be staying again in the future.
I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience.
I will definitely be staying again in the future.
Kelly
Needs some improvement
We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.
Joe
We stayed for an extended time so requested room cleaning once, they didn't empty the full garbages, did not provide wash cloths or hand towels, only 2 bath towels and tried to charge us for use of the mini bar, which was untouched.
Brian
Very bad service
Tiffany
My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.
Nathaniel R
This place isn't bad, but the price made me think it should be better. The worst experience was how poorly the sheets fit the bed.
Larry
Absolutely loved everything. The ladies at check
in to Maurice at the Centro. Great property
in to Maurice at the Centro. Great property
Jennifer
Great downtown location close to everything you need! The facility is nice and service was wonderful.
Brittany
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
Verified traveler
AWFULL
One Staff was not very friendly when I tried to stake up a conversation, like don' want to talk to me during check in. The Valet parking personnel were great. Last the room was not serviced or cleaned on a daily basis during my stay. When I called the front desk, all I got is excuses on lack of staffing, etc. :NOT MY PROBLEM !!! MANAGEMENT NEEDS TO STAFF FULLY !!. Considering the property supposed to be a luxury property, I expected better experience and at the very least the rooms are cleaned on a daily basis and the staffs to smile. Considering a one night stay can be priced at more than a $1000. It felt more like staying at Day's Inn. Although I am a member of Marriott, this is no way to earn loyalty.
Kristina
Check in experience was awful!
Kelly
We appreciated the overall ambiance and feel of the room. Additionally, our dining experience at Centro was very enjoyable; the waiter was attentive, and we had a pleasant meal. However, we were a bit disappointed that the special birthday dessert for my husband's 50th never arrived. We opted to leave for our show rather than bring it up at that point.
Regarding the room amenities, we found that there was no soap or shampoo in the shower dispensers, and only one rough bar of soap was provided. On a positive note, the hotel's security measures were well-handled.
On the other hand, the check-in and check-out process with the valet service was quite slow and disorganized. As locals, we planned this as a special night out for my husband's birthday. While the experience was just okay, the hotel's location was convenient for walking to the casino, Rocket Mortgage FieldHouse, and various restaurants.
Donald
Everything was great and nice
Amy
Ran into several issues on our visit. The staff was helpful where they could be. But, we had to switch rooms as ours was not clean and our air conditioning went down 2 of the 3 nights we were there.
Jeremy
Absolutely love it here. It’s fun, it’s sexy, it’s in proximity of everything..Staff are amazing and polite.
Brooke
Disappointing anniversary trip
We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.
George
Staff was helpful and friendly especially the bartenders. More attention needs to be paid to cleaning. Always glasses in the hallways on our floor and some were there for more than one day. Good location to access the downtown area
Kim
Very nice place, great walking distance to Progressive Field.
Kelley
Housekeeping
Cody
Great staff, Very Clean and Unlimited amenities!
Location & surroundings
Metropolitan At The 9, Autograph Collection
2017 E 9Th St, Cleveland, United States
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Metropolitan At The 9, Autograph Collection
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