Name: The Tudor Arms Hotel Cleveland - a DoubleTree by H
Address: 10660 Carnegie Avenue, Cleveland, 44106, US

6/10

Pleasant

04 Aug 2026

Kevin

All staff encountered were excellent, polite and engaged. It is an old property. Updates have been done but weak water pressure, coffee pot leaves a lot to be desired since not one for pods. Had 2 cup at a time option but filled to max water line made 1 1/2. Also only 2 coffee packets limited to 1 cup each. Good charging and outlet options on nightstands.

10/10

Exceptional

04 Aug 2026

Kendall

Clean room

8/10

Excellent

03 Aug 2026

Muammer

Has only one bar that serves food

4/10

Poor

02 Aug 2026

Douglas

Room was filthy. Long black hair laying across the lamp. Dust bunnies accumulated on baseboards and slats of bathroom door. Felt very disgusting to be in the room.

10/10

Exceptional

31 Jul 2026

Steven

Great hotel with a wonderful historical feel, a kind and helpful staff, and located near the Cleveland Museum of Art. I would definitely stay again!

10/10

Exceptional

27 Jul 2026

David Seth

The room was very clean-nice big bed and flat screen TV. The A/C worked great. They also had a nice breakfast buffet as well.

4/10

Poor

27 Jul 2026

Christopher

The room was filthy. Not clean. The floor in the bathroom was so dirty we kept our shoes on from the time we stepped out of bed to the time we stepped on the bath towel for a shower. This was long term filth that took years to build up. The toilet was literally broken and glued back together and bathroom shelves were broken off of the wall. I am amazed that this hotel had 10/10 and 8/10 cleanliness ratings and I suspect that the ratings were created by hotel workers. Additionally the room next to ours had dirty sneakers a dust pan and a broom sitting at the door for our entire stay and someone had entered and exited that room.

8/10

Excellent

19 Jul 2026

jennie

Staff was nice. Hotel was clean and comfortable.

Friends

2/10

Poor

19 Jul 2026

Kimberly

The front desk was very chaotic but they were polite. Check in process was very slow. The room was dirty. The ac units filter was solid with dust. I cleaned it rather than breath it in all night. Ac was working at about 20% of capacity. The curtains to the windows were completely open with the sun heating the room beyond comforrable. There was rust on the metal desk lamp and mold in the bathroom. The overall decor was old and tired needing a solid update. $22 dollars to self park my car. I am unable to recomend this hotel and will not return.

Partner

8/10

Excellent

19 Jul 2026

Melissa

Hotel room shows some wear, it’s an old building. Room size is good and bed was comfortable. Bathroom is very small and hardly any counter space. You have to close the doors in order to use the sink. AC couldn’t keep up with the sun coming through the very large windows. Staff brought us a box fan to help with the heat.

Partner

8/10

Excellent

19 Jul 2026

Catherine

Air conditioner was ineffective.
Bathroom could have been cleaner

Partner

6/10

Pleasant

18 Jul 2026

AMY

The architecture of the building is absolutely beautiful. The people that work at the front desk are not pleasant whatsoever. They hate their job and you can tell. Very uninviting. This was an afternoon shift about 2 PM.

Family

8/10

Excellent

15 Jul 2026

Amber

….

Family

6/10

Pleasant

08 Jul 2026

Bang

Average

Self

10/10

Exceptional

08 Jul 2026

Melissa

Everyone was friendly and helpful and made check in smoothe and easy.

Self

10/10

Exceptional

06 Jul 2026

Lian

Very considerate stuff

Family

10/10

Exceptional

05 Jul 2026

Brad

This hotel was great.

8/10

Excellent

01 Jul 2026

David

My sister is not easy to please when it comes to hotel accommodations but she called after checkin and settling into her room with how pleasant and nice in choosing the Tudor Arms.

Self

8/10

Excellent

01 Jul 2026

Chiara

Very helpful staff
Rooms were clean

Business

8/10

Excellent

30 Jun 2026

Jacqueline

I wish they served dinner when we were there

The breakfast was good but I would have loved flavored creamer for the coffee; food was not hot enough

The room was clean

Great shower

Nice amenities in bathroom

Good location

10/10

Exceptional

30 Jun 2026

Bradley

Beautiful historic hotel staff always friendly and very helpful

Partner

4/10

Poor

29 Jun 2026

Jodi

The room was clean and the cleaning staff were friendly and attentive. The staff at the front desk were rude and unhelpful. Customer service was definitely not a priority and I was made to feel like an inconvenience when I asked for a copy of my invoice. If I ever visit the Cleveland area again, I will not be staying at this hotel.

Partner

10/10

Exceptional

29 Jun 2026

Douglas

Breakfast was great. Our server was swamped due to some problem with a customer's payment and we all had to get our own coffee. Not her fault, but maybe look into making the payment process a little simpler.

Partner

8/10

Excellent

28 Jun 2026

Shawn

The room could’ve been cleaner for what I paid for the night.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Claudine

It’s a great place to stay
Friendly staff

Self

8/10

Excellent

22 Jun 2026

Tawana

I stayed for 1 night. It was close to where I would be going. I received cookies at check in. The room was nice 1 queen size bed room. It was clean. I didnt care much for the bartender who worked during the day seems likes she was focused on other things besides customer service. The bartender who worked at night was very friendly and helped. The kitchen had already closed but she recommended a near by restaurant which delivered. Overall good experience I would definitely stay there again. Parking was only accessible with the room key which I really liked.

Partner

6/10

Pleasant

20 Jun 2026

Arthur

We were in an accommodations room. To get in I had to place my key card in a slot in back of the door, not easy to find. To get out of the room, I had to push a button to automatically open the door. The door could not be opened manually. At one point, I had to push five times before the door opened. This would be a hazard if one needed to exit in an emergency. If power was lost, the occupants would be stuck in the room.

The people at the desk were surly and not friendly.

To get to the breakfast area, I had to negotiate six stairs. There was no ramp or elevator. I would not stay there again.

Friends

4/10

Poor

18 Jun 2026

Paula

I do a lot of traveling, we have never been to Cleveland but an illness brought us to Cleveland Clinic after 6 hours in car then hours at the hospital only wanted a clean room and a good meal. The windows look like they have never been cleaned. The bathroom and bathroom floor was filthy. Bed was clean only positive. My husband walked out on breakfast food horrible. Thank You won’t be back

10/10

Exceptional

17 Jun 2026

Kalen

Na

8/10

Excellent

17 Jun 2026

Michael

Beautiful older property minutes away from Little Italy, and not too far from r&r hall.

Partner

4/10

Poor

17 Jun 2026

Victor

The best amenity of the hotel was the shuttle bus and the drivers. Read room description carefully. Housekeeping was spotty at best. Towels were minimally adequate. Prices for breakfast were outrageous, only an $18 breakfast buffet, no ala cart. No bellmen. The place is beautiful and historic, but I would not go there again nor would I recommend it.

Partner

4/10

Poor

14 Jun 2026

Bruce

Train you staff to act like professionals when greeting and interacting with guests. I dealt with two front end staff members who treated me as if I was bothering them. Instead of greeting me they stared angrily at me even after I said the first hello. They did not respond with a hello or hi back to me. They were rude and unprofessional.

Self

10/10

Exceptional

13 Jun 2026

Lisa

I love the uniqueness of the hotel but it was perfect that the shuttle took you within a 3 mile radius. Next time. I’m in Cleveland. I will definitely come back excellent five point

Partner

10/10

Exceptional

11 Jun 2026

Jiayi

。

Self

2/10

Poor

08 Jun 2026

Adam

This hotel was so depressing. Dismal looking bar and restaurant, room is big but soulless. The coffee machine was very sticky all over. But the bathroom floors were absolutely disgusting. Couldn’t have had a deep clean in months, maybe longer.

Staff was uninterested. No cookie was offered.

Self

10/10

Exceptional

08 Jun 2026

Bradley

Always a solid room and great staff

Partner

8/10

Excellent

08 Jun 2026

Teresa

Everything was pretty much good. It would have been helpful to have a table with at least two chairs (to play cards or a game or something / also to eat at) in the room as well as a sitting chair. The room can accommodate at least 4 people, however there was only one wooden chair. Restaurant served a good meal, however only one waitress with every table filled = long wait.

Family

10/10

Exceptional

08 Jun 2026

Susan

Nice clean ro

10/10

Exceptional

05 Jun 2026

Debie

This is an absolute beautiful building with great history. The rooms are spacious and very clean. Both dinner and breakfast were excellent. Parking is available right beside the hotel, which was so helpful. The staff were all so kind and ready to help me with anything. I highly recommend this location. They are within walking distance of CC but they also can call the shuttle for you.

Self

4/10

Poor

05 Jun 2026

Kiara

Room could have been cleaner and staff more attentive. I likely won’t be back. I found a hair in one of my towels and my bathroom
Wasn’t very clean so that took me out where it was difficult for me to want to stay there.

Partner

10/10

Exceptional

01 Jun 2026

Bernard

It was nice & close to the hospital I needed to be at

8/10

Excellent

31 May 2026

Deborah

.

4/10

Poor

31 May 2026

Jasmine

I was pretty unhappy with our stay. Our room wasn’t very clean when we arrived nor was it cleaned at all during our stay. Front desk staff were on their phones causing folks to wait at the desk. It’s not what I expected at all especially for a place that carries the Hilton name. It is pretty for a wedding venue but rooms that we signed up for were unevenly matched. No seating area in the room except one desk chair and the bed. Our bathroom door was locked and so we were unable to close it all the way. There was no fan or ventilation and the bathroom floor wasn’t clean. I was ready to go after night one. Positives were: The beds was comfy and the pillows were nice and the tv had a lot of channels.

4/10

Poor

31 May 2026

Bruce

Positives:
Good location for the University and the Hospitals
Lovely building and wedding venue
Friendly staff - shout out to Brittany and Raj at the front desk and especially to Fred and to Maggie in the restaurant.
There is a free shuttle M-F for a 3 mile radius but did not use as unavailable when I needed it

Negatives:
Housekeeping (see below)
Restaurant serves cafeteria food at fine dining prices. Chicken (sandwich and pasta) overcooked and so dry as to be inedible. Simple hamburger with lettuce and tomato and lettuce and fries was good, but $19+tax

I am Hilton Diamond and often come to Cleveland to help at the Children's Hospital. I stayed 9 days at Tudor Arms. I requested non-feather pillows in advance due to allergy. It took 4 attempts and more than a day to get these, finally brought a pillow down to explain that down=feathers.
That night the washroom door came off. Fixed the following evening and handyman knew what had happened as this apparently happens often. He brought a bracket to install to prevent this from happening again
After 3 days I was out of towels, coffee, conditioner and body wash. The tissue box empty on arrival. Floor was filthy (my socks!) and remained dirty. Front desk gave me coffee packets, towels, tissues and conditioner to bring up myself. I was told there few housekeepers, they only worked mornings and early afternoons, and thus only serviced rooms when guests checked out unless requested. I then requested daily service and things improved

Self

10/10

Exceptional

30 May 2026

Donna

Every time I’ve visited my daughter and family, I’ve stayed at Tudor Arms. My only issue was the roadwork at front of hotel but was not the hotel’s fault. Our stay was great!

Partner

6/10

Pleasant

30 May 2026

Janet

When we entered the room that we were assigned, it had not been cleaned. We returned to the desk and they switched us to a suite, which was much better. Overall, the hotel is badly in need of a refresh. The hotel is a Doubletree, and they have signs up everywhere about the cookies. We never saw a cookie .... When we checked out, I asked the man at the desk about the cookies, and he said \"We don't have no cookies.\" So why not take down all the signs?

Friends_and_family Family

6/10

Pleasant

26 May 2026

Prakash

First off the person at the checkin counter was rude. We went there at 3p and he did not allow us to checkin let alone leave our bags there. We had to wait for an hour - terrible.

Then the room, the curtains were broken letting in lot of sunlight, no soap in the bathroom dispenser. We did not dare to eat there.

Friends_and_family Family

4/10

Poor

24 May 2026

Sheila

The staff weren’t friendly and the room smelled like mildew.

Partner

8/10

Excellent

23 May 2026

Michele

Room was clean, restaurant was good, staff was helpful

Partner

10/10

Exceptional

21 May 2026

Jessica

The beds are hard

Self

10/10

Exceptional

21 May 2026

Jessica

Beds are hard

10/10

Exceptional

19 May 2026

Corrine

Clean room and hotel

Self

6/10

Pleasant

18 May 2026

Michael

For the price it was not super impressive. Probably a slightly better experience for less at the Courtyard

Self

6/10

Pleasant

17 May 2026

Mary Jo and Thomas

Large clean room for two people, but only one chair. We were promised another, but it never materialized.
Good storage in room.
Excellent courtesy shuttle to Cleveland Clinic sites and University Circle sites--very prompt and very reliable.

Partner

10/10

Exceptional

12 May 2026

Matt

Room was clean and spacious. Food downstairs in the lobby

Partner

8/10

Excellent

10 May 2026

Kathleen

.

Family_with_children

2/10

Poor

08 May 2026

Nahsiam

Toilet in the room did not work properly

Friends_and_family Family

10/10

Exceptional

07 May 2026

Paul

The rooms are the best. All are so unique. We never had this one. It was L-shaped very large for just a single room. We usually get like a corner or a one bedroom. This was great.

Always absolutely silent in this hotel because the rooms are down little passageways very cool

4/10

Poor

06 May 2026

Pat

Most dated, drab, unattractive hotel I have ever been.

Partner

10/10

Exceptional

03 May 2026

Douglas

will stay again. ALways clean and comfy.

Self

6/10

Pleasant

02 May 2026

Zachary

Staff no where to be seen when I was trying to check out.

Friends_and_family Friends

2/10

Poor

02 May 2026

Kimberly

Absolutely will not stay here again! The filthiest hotel I have been in ever! First room they gave us the door was propped open, hair on pillows and sink andnhad not been dusted or mopped in about a year. We asked for a clean room and got the same result except the sheets appeared clean. Would not walk on floors without shoes. There was toilet paper on bathroom floor random hair dust bunnies in every corner and the room had literally not been dusted in a year. There was trash inside the lamp!

Partner

4/10

Poor

01 May 2026

Shalini

Great location but not very well maintained

Family_with_children

10/10

Exceptional

01 May 2026

Amber

The hotel provided a beautiful, serene, and tranquil environment. Every staff member we encountered demonstrated exceptional kindness and helpfulness. We extend our gratitude to all individuals who contributed to making our challenging journey a more positive experience.

Partner

8/10

Excellent

01 May 2026

Andrea

Room was clean and convenient for handicap accessible with automatic doors and lowered beds. Surprisingly there was not a handicap, accessible shower, and you had to step up into it over the tub lip.The food at the restaurant was just OK but the service was really slow. The service at the bar was also less than stellar. We saw several people come in and sit for about 10 minutes and never got waited on so they left. Granted there was one staff member however she was in the back room half the time.

Family

10/10

Exceptional

01 May 2026

Signora

I didn't have breakfast, but I did have a meal at the restaurant on the main floor. The food was delicious and there was enough for 2 meals. The waiting time was minimun and the service was exceptional. There was transportation for the Cleveland Clinic and the driver was very nice and courteous. I enjoyed my stay and will stay there on my next visit.

Self

6/10

Pleasant

29 Apr 2026

Jessica

The hotel is beautiful, the staff was friendly. The rooms are lovely, but the bed was rather firm and uncomfortable for us. Food was acceptable. New staff and new owners so the head chef was new and still getting their feet.

Partner

8/10

Excellent

29 Apr 2026

Peter

The bar was very friendly. It’s a nice place to relax with a cocktail. The rooms are clean and large.

Self

6/10

Pleasant

28 Apr 2026

Mary

The room was very shabby. Vinyl covering of bed frames and headboards were peeled, the grout in the bathroom was blackened/brown, and there was a huge empty space in the room, practically big enough to play pickleball (some furniture may have been missing?).

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Dorian

Breakfast and room was amazing

Family

10/10

Exceptional

26 Apr 2026

Natalie

Bus, wish it still operated on the weekend!

Partner

2/10

Poor

26 Apr 2026

Jason

Horribly bad won’t stay again

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Ranajit

Walking distance to CWRU and Cleveland Clinic.

Family_with_children

8/10

Excellent

20 Apr 2026

Chad

Good location and great price. Breakfast was very good. Rooms could be a bit cleaner and there needs to be a full length mirror in the room. Parking was great.

Partner

10/10

Exceptional

19 Apr 2026

Mary

The gentleman who checked us in and out was professional, kind, and funny

Family

4/10

Poor

19 Apr 2026

Karyl

Hallway smelled strongly of weed. Front desk guy was unfriendly and unhelpful. Dark and depressing lobby

Partner

10/10

Exceptional

19 Apr 2026

kristi

.

8/10

Excellent

18 Apr 2026

Angela

A lovely old hotel with modern interior. Lots of construction was happening making it difficult for share rides to navigate. Excellent shuttle service provided by the hotel within a 3 mile radius!!!

Self

4/10

Poor

18 Apr 2026

Steve

Dark and grim front lobby. Cleaning in public areas not great- coffee spilled on floor near elevator when I arrived was still there several days later when I left. My room had probably not been thoroughly dusted in a looong time. Nearly zero amenities in the immediate area.
The bathroom was clean and the shower worked well. The bed was comfortable. The corridors were quiet.

Self

10/10

Exceptional

16 Apr 2026

Bradley

Great old hotel beautiful

Partner

10/10

Exceptional

14 Apr 2026

scott

Amazingly beautiful classic old hotel. Staff was friendly and helpful. A pleasure to stay there.

Partner

6/10

Pleasant

14 Apr 2026

David

What's great:
- The room is spacious
- good view if your room faces the direction of Case Western
- nice decor and artwork in the room
- extra sink outside of bathroom
- available parking (~$20 per night) seems secure

What's not that great or could be improved:
- cleanliness in the common areas and in room
- maintenance of the rooms, e.g., bathroom fixtures were loose
- The entrance/lobby area feels dated and underwhelming

Family_with_children

8/10

Excellent

13 Apr 2026

Sebastian

Breakfast is very basic

4/10

Poor

12 Apr 2026

Achintya Anil

Not worth

Self

8/10

Excellent

12 Apr 2026

Bronislav

Did not eat at the hotel. The location is a great location for CWRU or nearby institutions. Parking is also available and convenient.

Partner

6/10

Pleasant

12 Apr 2026

Maya

We had dinner at the hotel and it was not very good. Chicken taco had a tortilla that was hard and not warm, some lettuce may be 3-4 small shredded piece of chese and grilled chicken. No sauce , no taste . Chicken tenders and tater tots we ordered also didnt taste like they should..felt like they were cooked in over cooked oil.

The floor of the room felt sticky. Bathroom and bed was good and clean.

Staff was not rude , but not friendly either. Front desk and restaurant staff both.

8/10

Excellent

12 Apr 2026

Irena

The location was great.

Family_with_children

8/10

Excellent

04 Apr 2026

Shweta

The room and cleanliness was good. The staff were courteous. Breakfast was great.

There could have been more staff at the front desk considering it was a busy day with Case Western open house and new admittance day.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Brenda

Did not eat

8/10

Excellent

29 Mar 2026

William Henry

The breakfast “basic” from the kitchen needs to be reviewed and changed. Simple eggs over easy presents a challenge to the current chef and speaks volumes about the cleanliness of some of the kitchen utensils. My breakfast was very very substandard, almost embarrassing for a Double Tree.

2/10

Poor

19 Mar 2026

Sean

Terrible

Self

10/10

Exceptional

19 Mar 2026

Robert

The hotel has a free shuttle that took us to Cleveland clinic and hotel allowed us to leave our vehicle in their parking lot. They came back and got us after our appt. It was wonderful. We were not familiar with the clinic campuses so it helped immensely.

Partner

2/10

Poor

09 Mar 2026

coty

Turned ac on after checking in, then let it run for 4-5 hrs while at concert and

6/10

Pleasant

04 Mar 2026

Douglas

It’s was ok. Breakfast not very good. Room was dirty.

Family

8/10

Excellent

02 Mar 2026

Edwin

The room was large as we had a double queen corner unit. The rooms need updating for sure, but it served us well. It wasn't the cleanest as the floors and especially the windows were filthy. Our sone had a wedding and in the wedding area, the window sashes had bugs all over them. Weren't cleaned in years I suspect along with the exterior of the windows. The fitness room was great. Breakfast was standard, but good. Overall, I'd stay there again.

Family

4/10

Poor

01 Mar 2026

Gregory

Old, dingy, toilet clogged.

10/10

Exceptional

01 Mar 2026

Ryan

From the moment I arrived till the moment I left, the staff was super friendly and welcoming. And the restaurant was really good. Salmon was top notch. Definitely will be staying there again.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Ruth

Clean room. It was just a block away from where I had a procedure done. I did not use the shuttle but it was convenient to have this just in case. The price was value for the stay.

Self

10/10

Exceptional

25 Feb 2026

Sherwin

The staff was uniformly friendly, courteous and helpful, from Alicia who checked me in at night, to the gentleman (sorry I did not catch your name) who checked me out in the morning, to the waitress in the restaurant, and to the driver who took me to Cleveland Clinic using the hotel's free shuttle service. This is the most reasonable of all the hotels near the Clinic. It's not super fancy, but the staff made the difference for me.

Self

8/10

Excellent

23 Feb 2026

Vijayakumar

Yes