Name: Embassy Suites by Hilton Cleveland Beachwood
Address: 3775 Park East Drive, Beachwood, 44122, US

2/10

Poor

30 Jul 2026

Bo

Was not able to get breakfast as they closed breakfast at 9:30AM .This Embassy Suite hotel does not accommodate older people that get a later start to the day or the vacationer. I was not told upon check in that breakfast was only till 9:30 AM . I spoke to the manager about it and he said it was on the plastic entry card we received to get into the room. I never thought to look on a small card that got us in and felt the receptionist when we checked in should have told us about the limited breakfast hours.The room was very dark with dark old furniture not pleasant and they had placed us in a room that looked out over a major highway and noise could be heard all night long. This place was one of the worst hotels I have ever stayed at for 220.00 per night. Manager did offer to see about getting us some breakfast when the staff in the kitchen told us they would not get us breakfast as we were down in the dining area around 9:30AM. Staff was not kind or friendly so I did not ask any questions. This embassey suites by Hilton is headed for future closing in my opinion. As a result of a bad stay I will never look at another Embassy Suite by Hilton again do to poor service, outdated rooms, and lack of assistance I received fro my 7/29/2026 stay

4/10

Poor

29 Jul 2026

Chantelle

This place is in need of a remodel. Carpets smell really musty through out, the furniture is in dire need of tossing out, beds are sunken in and itchy, don't get me started on the showers... pop corn ceiling(really in 2026?).

6/10

Pleasant

28 Jul 2026

Danielle

The tvs didn’t work in the rooms the phones didn’t work and the room was small it wasn’t what I expected for $357 a night and I still haven’t received my $100 incidental fee back

4/10

Poor

27 Jul 2026

James

Most everything in room are outdated and faulty condition

4/10

Poor

26 Jul 2026

Shawanna

The only positive part of our stay (7/23–7/26) was the omelet bar. Other than that, this hotel desperately needs a major makeover, and management should lower their rates until renovations are complete.

Our room smelled strongly of mold and mildew, had red stains on the living room and bedroom floors, and featured stained, smelly curtains. The bathroom tub grout was molded, the mirror was cracked in the corners, the lampshades had holes, and the lighting was completely unreliable.

Worse, the property has serious safety hazards. I tripped on a raised section of worn-out carpet on the 3rd floor, and the elevators felt unstable and need an immediate safety inspection. Aside from the omelets, the hot breakfast items (eggs and potatoes) were cold every morning, the bacon was always under- or overcooked, and the evening snacks and drinks were highly disappointing.

Some staff members had poor attitudes, though a better work environment would likely help. Don't bother asking for a room change—my sister stayed on the 2nd floor, and her room was even worse. It provided a basic roof over our heads, but we will absolutely not be returning.

8/10

Excellent

24 Jul 2026

Robin

The room was very nice and the breakfast was delicious

10/10

Exceptional

24 Jul 2026

Ellen

This is my first time with Embassy suites, and I have stayed only tonight, but it is clean and the location is very useful for me because my my grandson who I am visiting is within the area only. Breakfast is very good. The staff is very respectful and always smiling.

6/10

Pleasant

19 Jul 2026

Jane

Given the price, it was an acceptable hotel. I would recommend it with reservations, However, it is an older hotel and I had to call down because the toilet did not flush properly, the phone was not working, the ice machine was not working.

I did get an immediate response and that was very good. Staff was very kind. The buffet was excellent.

Self

10/10

Exceptional

19 Jul 2026

Mario

T

Partner

8/10

Excellent

18 Jul 2026

Jamie

The breakfast is amazing

Partner

8/10

Excellent

17 Jul 2026

Patricia

I like this hotel because of it's quality it's always clean and staff is very helpful, breakfast is always plentiful and it's a beautiful hotel

Family_with_children

6/10

Pleasant

14 Jul 2026

Melissa

We were given a dirty room where only

4/10

Poor

12 Jul 2026

Dyla

There were stains in the carpet and leaks from the pipes in the ceiling through out the hotel.

10/10

Exceptional

12 Jul 2026

Yonah

Clean room, amazing staff, amazing breakfast.

Friends

6/10

Pleasant

11 Jul 2026

Dionne

The carpet in the room had large red and blue colored stains.There wasn't any bath shower gel.The bathroom wasn't clean very well. The breakfast was good.The hotel needs renovation.

Partner

2/10

Poor

11 Jul 2026

Ruby

I had no handle on the hot water facet in bath.
Bed not mad!
Elevator not working
Door to room stuck
Hair in bath tub

Family_with_children

10/10

Exceptional

08 Jul 2026

Amie

The staff were all great! From the check in to the happy hour to the breakfast! We had an amazing time.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Marcia

Everything was good except the breakfast and the rush to check out. It wasn’t even 11 before knocking on the door.

Friends_and_family Friends

2/10

Poor

07 Jul 2026

Sherief

Very old hotel, room are not meeting the expectations at all, not clean and very old furniture, staff are nice but breakfast did not get filled 30 minutes before the closing time, not good hotel

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Lauren

The property was close to my family, the breakfast was good although you might consider extending the hours from 930 to maybe 1030.

Partner

2/10

Poor

06 Jul 2026

Veronica

The

10/10

Exceptional

06 Jul 2026

Demetrius

The front desk clerk was very nice and very courteous. She helped me retrieve my reward number. The breakfast staff was very nice.

Partner

8/10

Excellent

06 Jul 2026

Rosalind

Staff presented themselves in a professional manner. The manager or whomever is over that particular site needs to consider upgrading the hotel. The one in independence Ohio to me has a bit more of an upgraded style. The elevators were down most of the time of my stay with only one working. My water was lukewarm to cold for the shower which is unpleasant. Overall the stay was good just quite a bit of inconvenience.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

LeVern

I truly enjoyed the treatment I received from Pam, the bartender. However, the hotel stay wasn’t as pleasant. In the breakfast area, there was a water leak, the elevator wasn’t working on Sunday and there wasn’t any hot water. And as a guest, we were not informed of any of the incidents. Also, housekeeping forgot to fully replenish our towels. I was in room 233

Partner

6/10

Pleasant

05 Jul 2026

Chavaughn

I would to personally thank Ms.Tiffany at the front desk. She was amazing, and very professional. Very kind spirit.

Family_with_children

8/10

Excellent

05 Jul 2026

tina L

The breakfast was excellent. The facility was clean.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Dionna

Beautifully remodeled great amenities, great prices . My family enjoyed our weekend

Family_with_children

8/10

Excellent

04 Jul 2026

Latoya

The stay was nice except the elevator kept breaking down. Other than that very nice.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Robyn

A beautiful motel to stay. Jackie the bartender was finominal. We really enjoyed our stay there. Jackie made it so much fun. Definitely will stay there again.

Pet

8/10

Excellent

02 Jul 2026

Fredericka

One elevator with so many guest made it extremely difficult

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Jerome

Nice and clean hotel

Partner

4/10

Poor

01 Jul 2026

Jaietta

I've stayed at this hotel a couple of times before and loved it. But this time I had A LOT of problems. 1. There was a party letting out from the party room, children were running around loudly. A group of people were standing out front laughing and talking loudly. Mind you I checked in at 1am. 2. I check in and I'm told about a $100 per night fee. I've been to hotels with a $100 deposit during your stay, not each night. The front desk said the money goes right back on after I check out. I checked out on Sunday. It's Wednesday & no money has been put on my account. 3. I get my key and go to park but the lot was full. He tells me I can park across the street from the hotel, which was not really near. I checked in at 1am, I'm a woman who is there alone. 4. I found a space near the back. It's very well lit by the door. I go to go in with my key, as you do at most hotels after hours, and the door does not open. I wasn't going to walk alone. I call the front desk guy and he tells me that those doors lock from 11pm-7am. So what's the purpose of the key to get in the door as security, if you can't use it? He tells me to walk around the building, which is pitch black with trees. I tell him it's too dark and too much foliage to walk alone. So, I ask him to come open the door and he does. 5. I go to my room. I use the key card, the door unlocks and I go to walk in the room and the security latch is on, meaning it is someone else's room! That was very unsafe for me, a woman at 1am!

Self

10/10

Exceptional

30 Jun 2026

Marc

It was a pleasant stay, staff ailing with amenities were met.

Partner

8/10

Excellent

29 Jun 2026

Joanne

The toilet could bench higher, very uncomfortable and hard to get up.

Partner

8/10

Excellent

28 Jun 2026

Michele

I spent on night at this hotel. I did not use any of the facilities. The room was comfy the only complaint is the toilet is extremely low and hard to get up for those with bad knees.

Partner

6/10

Pleasant

28 Jun 2026

Stephany

The room was to dusty. Breakfast was good

Family_with_children

6/10

Pleasant

27 Jun 2026

Ernesto G

I’m disappointed of Embassy Suites because this property is VERY old. The rooms are so outdated, beds were horrible and one of them was broken and slanted. The sofa was super old. Just don’t recommend

Family

2/10

Poor

26 Jun 2026

dawn

Most disgusting experience and humiliating experience would never stay in this piece of trash hotel ever again it started from people being killed here years ago. The accommodations are below standard for the price of the rooms. Please save yourself the time and frustration and spend your money elsewhere the breakfast isn’t even what it used to be

Friends

8/10

Excellent

25 Jun 2026

Melissa

Room was clean except for 3 red spots on the carpet, breakfast was good and the staff was nice. I arrived just before 7pm and my room wasn't ready. I had to wait 1/2hr to get my room. I was given a voucher for 2 drinks at the bar.

Self

4/10

Poor

20 Jun 2026

Jaret

Called down to the front desk and no answer. Went down and requested a pack and play for my child and they said they would have maintenence bring one up. After an hour of them not coming I tried calling the front desk and no answer. He fell asleep and we had to have him sleep on the bed. They have removed the vanity in the bathrooms so you can't even set a tooth brush down in there without it falling into the sink. The floors were very dirty and just did not smell clean in the room.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Gerald

Great breakfast

Family_with_children

10/10

Exceptional

11 Jun 2026

candice

It was fine . They have been remodeling for years but the rooms look the same

8/10

Excellent

10 Jun 2026

Jennifer

Our stay was pleasant. Our room was cleaned. The bed was comfortable. They always make sure we had clean towels. I will tell you the hair dryer was very sticky and head all kinds of black hair on it. I did wipe it down with a baby, wipe I had with us. To the amenities we aren’t we weren’t happy with were the food was not even subpar and the swimming pool we were able to use it one day but the last day we were there it was closed and there was no reason given so that was a disappointment. Other than that it was a good stay.

Family_with_children

4/10

Poor

09 Jun 2026

Ricardo

Congested breakfast, missing items, fire alarm went off after smoke in the kitchen, no employees around. Shower didn’t have enough soap.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Edmond

Nice hotel.

Self

6/10

Pleasant

08 Jun 2026

sambasiva

Air conditioning not wprkong it was too cool and we tried to oncewase temperature to only aee cold air coming out .. asked front desk staff but they said no one available to look.. phone never worked to call maintenance pr front desk .. we complained but no action taken

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Phyllis

This property is in need of a makeover. The beds need new mattress. Our 1st room was handicapped and only had a pedestal sink. There was no vanity, therefore, no place to put your toothbrush , shaving cream, etc. the beds were terrible. After a really bad night of little sleep we ask for another room. The staff found another room and the beds were somewhat better. The atrium is beautiful and buffet breakfast is good.

Partner

4/10

Poor

07 Jun 2026

Dustin

The room had large stains on the floor the size of dinner plates. Two of three elevators weren’t working and didn’t even have a sign to let people know they were out of order. The breakfast is far too small for the large numbers of diners so there were no tables and half the food was out with 45 minutes left for breakfast, and they wouldn’t refill anything. No fruit, no waffles, the drink machines, etc all empty and the line for omelets was over 30 minutes long.

Family_with_children

10/10

Exceptional

06 Jun 2026

Taffy

Nice clean room. I really enjoyed the bar staff. So friendly and fun

Family_with_children

6/10

Pleasant

29 May 2026

David

This location is a bit weathered but still ok.

Self

6/10

Pleasant

26 May 2026

Ellen

Ok

4/10

Poor

26 May 2026

Yvonne

The check in was smooth but my room wasn't cleaned properly. The room was dated and I feel they gave me a older room because I had my grandkids. I wasn't treated like that before. Their were teenagers running through the landings and they didn't cut the heater on in the pool. The ceiling in the breakfast area was leaking on us. The couple next to us was arguing and fighting. Not my best stay. I was disappointed. The breakfast staff lost their patience so one of my grandkids didn't eat.

Family_with_children

4/10

Poor

24 May 2026

scott

i liked the variety of food choices.
we had to change rooms because the ac was not working it took over three hours before someone came and checked it out then another hour to get a different room
neither room was as clean as i would expect

Friends

10/10

Exceptional

24 May 2026

Sharon

Check in and out was seamless. Breakfast was really good. Pool was nice but water could be warmer considering that weather was wet and cool. Will definitely book in future.

Family

10/10

Exceptional

23 May 2026

Brigid

I don’t think I’ve ever stayed anywhere with a friendlier staff - they were kind and went out of their way to be helpful without being asked. I really hope ownership is aware what a great group of people they have.

Friends_and_family Friends

6/10

Pleasant

22 May 2026

Tawona

The breakfast could be better. No seasoning on the food at all. Breakfast food was cold. Staff was polite and helpful. This was my 2nd time staying here and I would book here again.

Friends_and_family Family

8/10

Excellent

20 May 2026

Barbara

A nice quiet hotel except when the Cavaliers were playing the Detroit Pistons. Lots of screaming in the lobby. Like the Premium King Suite with the couch and the bedroom in another room. Breakfast great.

Family

10/10

Exceptional

17 May 2026

Justin

The room was very clean, very nice. The one thing I didn't like was how I wasn't able to lock myself in the bed because every time I try to it unlocks when I close the door. The door knob also felt lose. But overall it was nice. 4.2/5

Self

10/10

Exceptional

14 May 2026

jerry

Very well kept. Friendly staff.

Partner

10/10

Exceptional

12 May 2026

Juliet R

The fountains are gorgeous, I llove the pool, breakfast was awesome💗💗☀️ the lady who made my omelette was sooo sweet n quick!💗

Self

10/10

Exceptional

11 May 2026

Anthony

Great food close 2 the basketball game I loved it

Partner

10/10

Exceptional

10 May 2026

Tondalaya

Everything was great! A++ Breakfast superb. Recommend if in the area and need a place to stay.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Rachel

Very quiet and relaxing night away

Partner

4/10

Poor

09 May 2026

Judith

This hotel has amazing potential, but it now is in great need of a total makeover or closure. Ants in the kitchen area of suite. No ice available this morning at 8 am? Really? No ice at a hotel? They were bringing it, but I couldn’t wait. We had to get moving.

Partner

10/10

Exceptional

05 May 2026

Demetra G

We just spent one night heading back from a trip to Chicago. Everything was comfortable and clean. Beds were great and the breakfast was delish. The staff was exceptional.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Marzia

My biggest issue was the breakfast, They ran out of bacon, waffle mixed, boiled eggs and there omelet station was down. When I notify the staff and some of the issues, she was very rude..
Front desk receptionist had excellent customer service..

Family_with_children

10/10

Exceptional

03 May 2026

candra

Breakfast was good

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

David

Elevator wAs broken

Hotel was clean, and pleasant, bit needs a remodel

Family

8/10

Excellent

24 Apr 2026

Sanaa

Great and space full hotel. Loved the free parking and continental breakfast.

Friends

8/10

Excellent

23 Apr 2026

ahmad

The elevator was not working, food was very good

Family_with_children

2/10

Poor

21 Apr 2026

Lauren

The room smelled, the toilet was slow to flush everything, everything looked very dated, nothing to wipe off gym equipment and the restaurant was closed so you could not get food after breakfast. The staff were very nice and helpful but the property needs to be renovated.

Family

4/10

Poor

19 Apr 2026

valisa

Staff could have a better attitude towards guess

10/10

Exceptional

15 Apr 2026

Raleighsha

Breakfast was amazing!

10/10

Exceptional

12 Apr 2026

Vara

Everything was wonderful. The front desk staff were the best!

Partner

8/10

Excellent

12 Apr 2026

Curtis

Breakfast was the highlight of the day. Omelet station and staff cooking to order were excellent and courteous.

Family_with_children

8/10

Excellent

10 Apr 2026

Chad

Breakfast and the apartment style room is exactly why my family stays here every time we come to Cleveland.
Really enjoy the Happy Hour drinks as well. Staff on my last stay were awesome and extremely friendly.

Family_with_children

6/10

Pleasant

08 Apr 2026

Laura

Pool and exercise room were closed. Facility older and needs some updating, but it was clean.

4/10

Poor

03 Apr 2026

Russell

I recently stayed at an Embassy Suites hotel in one of their Executive Suites, and the experience was extremely disappointing. The room was in poor condition from the moment I walked in. There were visible stains all over the floor, which immediately made the space feel unclean and neglected.

To make matters worse, several of the electrical outlets didn’t work, making it difficult to charge devices or use basic electronics. The biggest issue, however, was the air conditioning—it simply did not work at all. The room became uncomfortable very quickly, especially given that this is supposed to be a higher-tier suite.

For a brand that markets itself as offering quality and comfort, this stay fell far below expectations. I would not recommend this location based on my experience.

Family_with_children

10/10

Exceptional

31 Mar 2026

Hien T

Loved the omelet station and staff was so friendly and helpful!

8/10

Excellent

30 Mar 2026

Sarah

Front staff not very helpful. Waited over an hour for a crib with a super late check in..
Breakfast omelette station ladies were wonderful!!!

10/10

Exceptional

21 Mar 2026

Teresha

Great place

6/10

Pleasant

21 Mar 2026

michelle

.

10/10

Exceptional

19 Mar 2026

Boyd

Love the hotel

10/10

Exceptional

16 Mar 2026

Adiat

The staff were very professional and helpful

Family

8/10

Excellent

16 Mar 2026

Robin

ok

Partner

4/10

Poor

15 Mar 2026

Erin

Our shower never worked. We were there for 3 days, and they never adequately fixed the shower. The manager's reception was a joke. We have stayed at many Embassy Suites in the US, and we were served leftover cheese and crackers, salsa, and chips. The pool was broken, and we were told it had been broken for over two weeks.

Partner

6/10

Pleasant

13 Mar 2026

Linda

We were very disappointed that the pool was closed and we were not told. The breakfast was outstanding!

Partner

10/10

Exceptional

11 Mar 2026

Melonie

the hotel is cute as can be, i loved the whole ambiance of it. everything was clean and nicely put together. the staff was great, there was a problem in their system with my reservation expedia had made, but the staff fixed it quick with no worries in my mind. a 10/10 stay, and would stay there every time i’m in the area

Partner

2/10

Poor

08 Mar 2026

Sharlene

Facility smelled, furniture old and stained, wallpaper stapled back on to wall in bathroom, bathroom door broke, lacked cleanliness, completely outdated for an embassy suites.

Family

4/10

Poor

03 Mar 2026

Villardia

Rooms can be updated. This property needs an entire renovation.

4/10

Poor

16 Feb 2026

Antonio

Room

10/10

Exceptional

15 Feb 2026

Yainita

Yes

Leisure Family

2/10

Poor

15 Feb 2026

Markisha

Room dirty upgrade need for the 229 it should have been broken. Closed pool

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

michelle

Love this hotel and the staff. I highly recommend for solo and family trips

Self

2/10

Poor

13 Feb 2026

Andre

Room dirty smelled like sweat , shower wasn’t working had to switched rooms literally the next smell exactly the same. Shower drainage was broke so when I had to shower the water was not going down. definitely requesting a refund because that was ridiculous. Never will I ever stay here again.

8/10

Excellent

06 Feb 2026

Anataia

Yes, My Room was Clean and Comfortable and The Staff was Excellent Especially Danielle was the Front Desk Clerk was Working Without Assistance on Saturday Evening It was Very,Busy I was Very Appreciative She Apologized a lot of times….

8/10

Excellent

02 Feb 2026

John

yes

8/10

Excellent

31 Jan 2026

Karen

The room was clean with plenty of space. The people above us were playing loud music at 1:30 and talking over it. Once we finally fell asleep, their pot went through the vents and stunk up tbe room.

6/10

Pleasant

30 Jan 2026

Bryan

I think it’s wrong that employees part under the awning and take up have of the area we drive thru! Also the food was room temperature even though it came out 20 minutes late and I was the first one getting it!! No omelette cook til almost 7

Business Self

6/10

Pleasant

27 Jan 2026

Anita

The breakfast is the highlight of this hotel. The bar and grill is only open for two hours. If you come back to the hotel late in the evening and want food you are out of luck. Overall the room was in great condition and served its purpose. The staff was friendly but not overly accommodating. The location is great as it is a short distance from the airport.
Please add more restaurants if possible.

Business Family_with_children