Name: Hilton Garden Inn Cleveland Mayfield Village
Address: 700 Beta Drive, Cleveland, 44143, US

10/10

Exceptional

20 Jul 2026

Xinbo

Room was clean and staff were friendly.

4/10

Poor

20 Jul 2026

henrique angel

The carpet was stained/ dirty. The wallpaper was peeling. The pool was dirty. I attempted to use hair dryer, there was a dirty sticky substance on it.

Self

4/10

Poor

20 Jul 2026

Sherry

The breakfast was not worth $15. The person who was supposed to be the wait server dis not get orders right. He just walked around asking everyone if this was their order. Cleanliness was just ok.

Self

10/10

Exceptional

19 Jul 2026

Sandra

The staff was friendly, check in was smooth, there was dinner and breakfast available at an extra cost in the lobby. It was very hot out but it didn’t seem like there was air conditioning in the elevator/hallways. The room was clean and we enjoyed the jacuzzi tub we had in the bathroom. AC in the room worked great. Bed was comfortable, got a great night sleep. Parking was no problem and it isn’t far from some local restaurants. We DoorDashed dinner but did have coffee and breakfast in the lobby. Again the staff was efficient and breakfast was very good. It is located in a business park but staying on a weekend there weren’t many people around other than hotel guests.

Partner

8/10

Excellent

19 Jul 2026

Troy

Was a one night stay. Room was spacious and clean/comfortable. Was disappointed that the hot tub was not in use and the ice machine had no ice. Other than that it was a nice place to stay.

Partner

10/10

Exceptional

15 Jul 2026

Wilfred

Nice stay

6/10

Pleasant

14 Jul 2026

Matthew

At some point this hotel was beautiful but it has let itself go. Extensive wallpaper peeling, rust on the bathroom fixtures, the ceiling appeared to have just been re-stuccoed, fountain at the entrance was not working—everything was in a general state of disrepair. The room was clean though and the toiletries smelled fantastic.

Partner

8/10

Excellent

13 Jul 2026

FRANK

Easy simple thorough check in and check out. Friendly staff willing to help.

Partner

8/10

Excellent

12 Jul 2026

Terry

Breakfast was good. Great location.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Jenedy

The hotel was a little dirty: floors were dirty, elevator doors were full of smudges, wallpaper peeling from the wall in the bathroom. The beds were comfortable and we slept well, but the air conditioner was pretty loud. The breakfast was like typical hotel food, definitely not worth paying for, but okay if it’s included with the room. Probably won’t stay here again.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Martha A

The restaurant food was very good. Staff was pleasant. Bed was comfy. Only issues were that the freezer compartment of the fridge had clearly not been defrosted for ages and the thermostat cover was broken. Would mostly recommend and would stay here again.

Self

10/10

Exceptional

10 Jul 2026

James

The staff was tremendous. They had a burst pipe of some sort and had the plumber on site when I checked in around 5-6 PM. The water was shut off at that time. They calmly explained what had happened, what they had done about it, and the estimated time the repair would be complete.
When that happened, earlier than the estimated time, they notified the guests.
It was a really good piece of work by the staff!!

4/10

Poor

09 Jul 2026

mike

Room 335, it's almost like they set aside a lemon for us. Ac didn't work well, whole 3rd floor was hot as well. The bathroom fan wasn't working. The tv remote didn't operate the tv.

Family_with_children

10/10

Exceptional

08 Jul 2026

Barbara

Excellent

Self

2/10

Poor

08 Jul 2026

Aparna

Not clean and no staff. They need to hire more.

8/10

Excellent

07 Jul 2026

john

Cheerful staff, clean room, was hoping for a buffet style breakfast but the restaurant style was excellent. Breakfast was delicious with nice basic choices. A little off the beaten path but easy parking.

Self

2/10

Poor

06 Jul 2026

Linda

Got there but they did not have water. Because of a broken pipe.
Desk person was not people ready.. The only thing he said was you can find another hotel and we will not charge you for not staying.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Yeshayahu

Staff was great. Stained carpets old carpets all over. This hotel needs a facelift.

2/10

Poor

05 Jul 2026

Selwan

Over all Dirty hotel. All ice machines were out of order. Room carpet dirty.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Michelle

A good family friendly hotel for the right price. Our room definitely needed renovation...AC unit leaking on the carpet causing the room.to smell bad. The furniture was rather beat up and out of date. With that said, the room was ok for the price. It wasn't dirty. We had the amenities we needed. The staff and manager (Mo) could not have been any nicer. We'll be in the area about the same time next year and hope they will have done some renovation by then.

Partner

8/10

Excellent

29 Jun 2026

Pola

Lovely staff. Property needs an upgrade. Wallpaper is peeling.

Friends_and_family Family

4/10

Poor

26 Jun 2026

kelly

There is no working hot tub. The Ice machines were not working. You had to get ice at the bar. There was no housekeeping in between days of stay. The wall paper was peeling off the main hall way. The nearest food I was told was wendy’s for late night.

Friends_and_family Friends

8/10

Excellent

24 Jun 2026

Barbara

Nice, inexpensive place to stay.

Self

8/10

Excellent

24 Jun 2026

Lorie

It was comfortable and relaxing. If I could have gone swimming, it would have been even better. Other than that, it was pleasant.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Luke

Will not be staying again

Self

8/10

Excellent

21 Jun 2026

Shawn

Very nice and clean. Staff is very helpful.

10/10

Exceptional

20 Jun 2026

Gregory

Clean spacious room. Staff was friendly and efficient.

Partner

10/10

Exceptional

20 Jun 2026

Ronald

Cleanliness and location

Friends

8/10

Excellent

20 Jun 2026

John

Not essential to our stay, but the day desk clerk at check-in was an unsmiling automaton, never deviating as much as one word from his recitation of the hotel script & wholly unresponsive to guests' conversational comments. He was, however, competent at his desk job, though lacking the human touch.

Partner

8/10

Excellent

20 Jun 2026

Todd

Pool was being remodeled so it was not available. Always a nice

6/10

Pleasant

20 Jun 2026

Rebecca

Pool and hot tub closed. Facility cleanish but needs an update

8/10

Excellent

17 Jun 2026

Judy

We did not have access to pool or hot tub due to water pipe burst. The elevator would not work on first floor trying to go upstairs. Had to go to desk twice and wait for person to go down hall and ride elevator down. The breakfast was great but one waitress for the whole dining room. Took awhile. It is a very good hotel if everything worked.

Partner

8/10

Excellent

16 Jun 2026

Marilou

Check in was quick. Room was clean. There was a sign on the bathroom mirror that we were to receive housekeeping daily but we never got this service. On day 3 was spoke to a housekeeper and he told us that we need to request service from the front desk. He was kind enough to give us fresh new towels. We still kept on hoping for regular housekeeping to come and at least change the sheets. No one came. Finally on our last evening I asked a housekeeper again about changing the sheets and was told I need to ask the front desk to have it done. I asked the front desk and he called the housekeepers right away and got the sheets changed. Note that on the 5th night the sheets were becoming very scratchy with lots of lint showing up all over. Perhaps the hotel could take note of this and make it a point to change sheets every other day most especially for long term stays like ours. Lastly, it looks like the hotel needs a soft renovation with stained carpets and peeling wallpaper all around. Very visible and noticeable was the construction near the elevators. Hope they do these upgrades soon. this is our 2nd time to stay here from out of town. Hopefully when we return they've already done the updates.

Partner

8/10

Excellent

14 Jun 2026

Shadara

The only problem I had was I was expecting the pool to be open but it's been closed because of flooding that occurred months before. That was one of the main reasons I booked again at this hotel was because the first time I enjoyed the pool and the amazing breakfast that they serve.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Joonyoung

Everything else was great, but the location is a bit out of the way.

Family

8/10

Excellent

14 Jun 2026

Christiana

It was okay, came at time of construction.

Friends

10/10

Exceptional

14 Jun 2026

Debbie

Staff where all very nice.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Felipe

Terrible conditions in the hotel.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Nancy

Clean room, accessible, helpful staff

Pet

8/10

Excellent

08 Jun 2026

Curtessa

Nice & very clean room I was able to rest as needed

Self

2/10

Poor

07 Jun 2026

Anthony

-Key never worked 0/5 attempts. Had to go down from third floor each time with an elevator that worked half the time.
-place looked like a hurricane went through it.
-gym and pool closed. No mention of this prior or even at check in.
-even the stair case was closed. Again maybe a mention of this prior to checking in would be nice.
-with all this somehow the place was packed. Must have been no transparency with anyone.

Friends

2/10

Poor

06 Jun 2026

Tony

Nothing except the location.

Partner

6/10

Pleasant

30 May 2026

Robbie Janine

booked a room with a jacuzzi. i was really looking forward to it but it was leaking when i tried to use it. I was asked to turn it off and maintenance would get to it the next day. maintenance never got to fixing it during my stay and I didnt get to use what i payed for

Self

10/10

Exceptional

29 May 2026

Rebecca

Our stay was calm, relaxing, and peaceful. Friendly, helpful staff. It was a pleasant stay.

Partner

6/10

Pleasant

28 May 2026

Lisa

Seemed like a safer part of Cleveland. Decent hotel, but definitely needs updating. Staff was friendly and parking was easy. We didn’t get a very good view from the window.

Friends_and_family Family

4/10

Poor

27 May 2026

Adrianna

Hot tub didn’t work. Not the cleanest hotel. A little below average.

Partner

6/10

Pleasant

26 May 2026

Elizabeth

This property advertised a pool. When we arrived it was closed for renos.
Part of the reason we chose this hotel was for the pool. Totally disappointed.

Family

10/10

Exceptional

25 May 2026

Andrew

Wilben the receptionist, the chef, servers and maintenance personnel were polite and professional. The chef did an excellent job preparing breakfast.The place was kept clean at all times, the room, beds, and bathroom was comfortable and clean, free parking was a plus. My wife and I really enjoyed the location and quiet atmosphere. Our 3 night stay was peaceful and relaxing for this Memorial day weekend, that was the purpose for our getaway. We will definitely stay again.

Partner

10/10

Exceptional

24 May 2026

Derrick

Overall, we had a very good stay at the Hilton. My only observation for improvement is that more luggage carts would’ve been nice. They seem to not have enough for their guest and in the morning the elevator stopped working for coming up so you had to find a stairway and use that, but other than that, the hotel was clean and we felt safe staying there. It would be nice if they could provide a continental breakfast as well, but there was food available on site at cost.

Partner

4/10

Poor

24 May 2026

Bridgeen

No gym or pool available and this was not posted or we would not have booked this jorel. Outdated decor, hallways very bad smell of body odour. I booked through Expedia expecting breakfast but was told I had to pay additional $ for it. No apologies. Some construction in hallway, no signage. Poor quality all round.

Family_with_children

6/10

Pleasant

23 May 2026

Christine

The handicap room toilet was far from handicap. The hotel all around was totally outdated. The restaurant & bar were closed very early. Would not recommend to anyone!!! Sorry

Partner

10/10

Exceptional

23 May 2026

Thomas

Easy to locate. Clean. No breakfast provided.

6/10

Pleasant

21 May 2026

Donna

Hotel is in need of remodeling especially the carpeting.

Partner

6/10

Pleasant

19 May 2026

Moriah

Room smelled like cigarettes. the pool and fitness center were closed due to renovations, but we did not know this until we were checking in.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Michael

Breakfast not included. First night had raised the temp from 65o to 70o and responded well. Second night temp set at 70o and climbed to 75o by morning???
Lobby exit has busted brick in many places. My wife walks with a cane. Wallpaper torn here and there. We stayed for price. Closest to moms nursing home and $70 cheaper than 2 other hotels.

4/10

Poor

17 May 2026

Catherine

The wall paper throughout different parts of hotel and room was peeling off the wall. Most of the 1st floor was under construction and there was no access to the pool or hot tub, one of the main reasons we booked the place.

The best part about it was the staff, they are super friendly and helpful.

Partner

8/10

Excellent

17 May 2026

Lorraine

The AC was cool. The staff was very helpful and friendly.

Partner

8/10

Excellent

15 May 2026

Jonnelie

Clean, AC fine

4/10

Poor

15 May 2026

Cesceli

What I expected because of the reviews wasn't what I got . The hotel needs a makeover for the price that I paid I'm very unhappy first the hallway leading to my room smelt like a homeless person's body without getting too graphic hot spots, when I finally got into my room the light bulbs needed to be changed everything was so damn I couldn't see the shower was half on and half off even though I turned it all the way on, meaning there was water coming from the shower head and the faucet and the water wouldn't go down and it's disgusting My bad was uncomfortable it squeaked and needed to be replaced with something sturdy The pillows were super flat to where I had to ask for more and they were even more flat I went into get some coffee It was in a little room on a little table and it is not accessible for somebody disabled that definitely needs to be changed The staff was cool but when I asked to extend my stay or change my room and they told me I had to call hotel.com to get the changes which made no sense It wasn't very accommodating so I want to stay there again probably not.

Friends_and_family Family

8/10

Excellent

13 May 2026

Heather

Would have been nice to have included breakfast

Self

4/10

Poor

11 May 2026

Nicole

Dead bugs in the window and bathroom. Rust stains everywhere, pealing wall paper

Friends_and_family Family

2/10

Poor

10 May 2026

Karan

The room was very dirty. The room was not the same as mentioned in the pictures.

Family

6/10

Pleasant

10 May 2026

Dorian

Hotel
Was very clean but not maintained- wallpaper coming up, exhaust fan in bathroom not working and rusted, tub wouldn’t drain.
Pool wasn’t open due to construction in hallway

Family_with_children

8/10

Excellent

09 May 2026

Ryan

Didn't eat and yes

10/10

Exceptional

02 May 2026

Thomas

We were disappointed that the workout area was unavailable due to a water leak. While we understand that these things happen it would have been nice to know this in advance or have an option such as another hotel gym or local gym available for us to use.

Family

6/10

Pleasant

30 Apr 2026

Krista

When we arrived the front desk assistant said that the room we booked through Expedia wasn’t available. I told him the only reason we booked with them is due to the specific type of room. He said to take it up with Expedia. The wallpaper was peeling off the walls in the downstairs hallway leading to the elevator. The desk assistant advised us that the pool didn’t work due to water pipe issues. Surprisingly, the room we booked was actually clean.

Family_with_children

10/10

Exceptional

28 Apr 2026

Robert

Everything was clean and fresh. Friendly and informative staff. Plenty of parking. Easy check-in/check-out process.
Easy to get to and from the highway and local restaurants.

Partner

8/10

Excellent

27 Apr 2026

Leslie

Parking was easy !
Breakfast was great !!
I love that it was pet friendly … we had our dog with us !
The only thing that wasn’t good … the pool was under construction and we were looking forward to using it !

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Sheryl

There’s a fee for breakfast and room was decent

Partner

8/10

Excellent

26 Apr 2026

Scot

Great staff, clean facilities, overall great place to stay.

Self

4/10

Poor

23 Apr 2026

Mark

Very late check-in - 1st room they gave me was dirty. 2nd room the same. Pool huttub INOP. Terrible experience.

Self

4/10

Poor

22 Apr 2026

Stacey

No hot water all weekend!!

Friends

2/10

Poor

21 Apr 2026

kelly

All of the amenities in the hotel were closed do to a broken pipe in the hallway that leads to them. We were not informed of this ahead of time. Also once checked in and we got settled in our room and went to get a shower we found out that there was no hot water in the hotel. Went and talked to front desk about it and there only response was they know.

Family_with_children

4/10

Poor

20 Apr 2026

Clare

No hot water when we got there

Friends

2/10

Poor

20 Apr 2026

Kimberly

Came for a weekend no hot water!! No amenities were available. Was told I could check out and go somewhere else

Family_with_children

8/10

Excellent

20 Apr 2026

Maeanne

Hotel was great, staff was very friendly but when we were there the pool and hot tub were out of service due to a flood. Still not available when we checked out.

Partner

6/10

Pleasant

20 Apr 2026

Kristen

Run Down,

Self

10/10

Exceptional

19 Apr 2026

Selina

The staff was extremely polite and helpful during our stay. Our room was clean when we arrived, they did mention if you wanted room service that you’d need to let them know the night before. Breakfast was nice- they had a menu with a few options to choose from, and they also offered a “made to order” type of breakfast as well. They were doing maintenance work so the hallway wasn’t the most aesthetically pleasing thing to look at, but overall great hotel! Really close to the zoo, hall of fame and other areas!

Partner

2/10

Poor

18 Apr 2026

Jessica

There was no hot water we couldn’t even shower, pool not in service, key didn’t work. I’d appreciate an email back about this considering we had an event to be at and had to go elsewhere to shower but still paid full price for our stay.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Catherine

Staff was polite and helpful. Room was clean. Bed comfortable. Bar/restaurant closes early, so we couldn’t utilize it. Pool/gym was also closed for renovations. Bathroom was clean but missing attention to detail and/or requiring maintenance. Faucet handles backwards, shower faucet needs replaced, grout needs work.

4/10

Poor

13 Apr 2026

Brian

The breakfast was cooked to order , free with voucher, but had to sign a tab and expected to tip. parking was ok. all of the first floor was under construction. pool and hot tub were closed

Family_with_children

2/10

Poor

12 Apr 2026

Sergey

Hotel was closed due to a main pipe burst and repairs. We were directed to a nearby Holliday Inn.

Partner

4/10

Poor

07 Apr 2026

Kurt

Shower didn't work, stains on the carpet, to much light came in from the window from street, hard to sleep. Road noise as well.

Self

10/10

Exceptional

06 Apr 2026

Georgia

Me and my husband loved it

Partner

8/10

Excellent

02 Apr 2026

Laura

The rooms were very clean. The staff at front desk was friendly. They closed breakfast up 20 minutes early which was a bummer since we had a busy morning and were hoping to get back for breakfast and were disappointed to hear that closed early. Everything else was wonderful though, the bathroom was very clean and the fitness center was nice and also clean.

Partner

2/10

Poor

31 Mar 2026

Angela

Booked this hotel because reviews said “newly renovated”—completely false. The decor looks straight out of the 1990s, and the room was disgusting: dirty sheets and a comforter with a large black stain and what looked like blood. I called the front desk and the young staff member said they couldn’t access housekeeping items. We were moved rooms, which was even worse—the carpet was covered in huge dark stains and felt filthy to even step on. Then at 3:30 AM, fire alarms went off and guests evacuated into freezing air with ZERO staff anywhere. The fire department was there 35–40 minutes and still couldn’t find a single employee. When one was finally found, he had no idea what to do and no emergency plan existed. A pipe had burst and the hotel flooded—it looked like a scene from the Titanic, with water still pouring from ceilings and the fire alarm still going off ! Even after we were allowed back in! We were told we could return to our rooms or leave, but the staff member didn’t know about refunds and couldn’t get a manager to respond. From 3:30 AM until nearly 11 AM we had no answers, and were finally told a refund could take 3–4 weeks because we booked through Travelocity. Travelocity was zero help and their insurance is a joke, requiring documentation the hotel wouldn’t provide. This nightmare ruined our weekend—we didn’t find another room until 1 PM and had to pay high last-minute prices. Avoid this place!

Partner

4/10

Poor

31 Mar 2026

George

The breakfast wasn’t available because of water pipe breakage

Self

4/10

Poor

30 Mar 2026

Sally

There was a note on the wall by the thermostat that the noisy, creaky air conditioner was controlled at the window.

The receptionist knew the Wi-Fi password but did not know which one of the 5 or 6 Wi-Fi networks available was the hotel's Wi-Fi network.

A fire alarm at 4:24 AM emptied the entire hotel. There was no obvious indication at the elevators as to where the exit stairs might be. This is a safety over site. After we found the stairs and exited, we just got into our car and drove away.

All-in-all, not up to \"Hilton\" standards.

Partner

4/10

Poor

29 Mar 2026

James

While the staff was accommodating and friendly, we encountered issues with the elevator not working properly, and then a major plumbing problem that flooded the first floor. There was also no water in the spa. Any other time I would have given it another star in each catergory.

Family

2/10

Poor

29 Mar 2026

Tina

There was a water main break during the night, causing fire alarms to go off. There was no communication from the staff as we were evacuating at 3 am. We reentered about 40 min later, again no communication, other than the fire fighters telling us there was no water. We decided to sleep, and check the status in the morning. At 8 am I called the front desk, after checking if there was water. I was told the manager just came in (?) And was evaluating the situation. We decided to pack up and leave. They offered 50% off our stay only. And an email came out at 9 am re: the situation. I will be emailing Hilton.

Family_with_children

6/10

Pleasant

29 Mar 2026

Christina

Air conditioning was fine. Room was clean. Didnt get breakfast.

Self

10/10

Exceptional

28 Mar 2026

Jessica

The staff was night and heater kept room warm

6/10

Pleasant

25 Mar 2026

Jerry

Disappointed overall. No complimentary breakfast with stay. On site breakfast was limited and expensive. No stationary, pen, or TV channel guide/instructions in room. No ice machine available near rooms, had to go to lobby to get. Wouldn't recommend or stay there again.

Family

10/10

Exceptional

23 Mar 2026

James

Yes everything was wonderful

2/10

Poor

22 Mar 2026

Kirk

Our remote was broken. The bathroom door didn’t close. The faucet dripped, the toilet wouldn’t flush. We could hear everyone including a dog barking. We won’t stay there again.

10/10

Exceptional

22 Mar 2026

Vikkitti

I enjoyed my stay at Hilton Garden Inn East Mayfield -Ohio-. The bed was reallly comfortable and the ports on the clock were useful. My room was clean and the bathroom water pressure was good.

Business Friends

6/10

Pleasant

20 Mar 2026

Tykeia

The individuals at the front desk were polite and friendly. But housekeeping was unprofessional. We noticed a bloodlike stain on a pillowcase. We took the pillow off the bed, contacted housekeeping stating the problem they said they would be right up,but they never showed up. We called down to the front desk and the person who answered said that she has been trying to contact housekeeping for an hour but to no avail…Unacceptable. Long story short, I had to physically go downstairs to get fresh bedding and I HAD TO MAKE MY BED MYSELF. UNACCEPTABLE.

Partner

6/10

Pleasant

18 Mar 2026

Michele

I called to ask for connecting rooms had to change one of the rooms completely. When I got there I was told that the people who did digital key had took them and oh well to what I had asked for.

4/10

Poor

16 Mar 2026

Ivan

We had to get 3 different keys in order for our door to work. After that, the A/C unit the room was extremely loud and we had to transfer to another room. No weights in the gym and only one treadmill worked. Dust on all the vents and furniture in the room.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Robert

The shower in the room didn’t work and the staff informed me there is nothing they could do about it-
The hot tub no longer works and the elevator was broken definitely not worth the cost to stay there

Partner