Name: Red Roof Inn Cleveland - Mentor/ Willoughby
Address: 4166 State Route 306, Cleveland, 44094, US

4/10

Poor

17 Jul 2026

Emily

The front staff person was very kind, friendly, and helpful. I felt safe at this motel. However, the room was filthy and smelled awful. There were stains on the blankets and the bed skirts. The floor felt sticky and grungy to walk in. We accidentally spilled some water and when I used a towel to wipe it up, the towel was brown. The room was inexpensive, but it would probably be worth it to pay a little more for something cleaner.

Family_with_children

10/10

Exceptional

16 Jul 2026

James

Nice place to stayclean rooms

Partner

8/10

Excellent

16 Jul 2026

Lori

A

2/10

Poor

16 Jul 2026

CHERYL

Spiders and insects. Not very clean. No microwave, no mini refrigerator. Pillows are so small. This will be out of my list to stay anywhere. No wonder they get very low review.

Family_with_children

8/10

Excellent

16 Jul 2026

Thomas B Jr

The property is a budget property.. So the amenities were limited ..it's basic accommodations...the bed and room were clean.. There were some maintenance issues, in the bathroom, that I pointed out to the front desk.
Would I stay here again Yes.. in fact I've stayed here a number of times... It's convenient to I-90 and surrounding communities a beautiful area actually.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

James

.

Self

10/10

Exceptional

14 Jul 2026

Howard

Red Roof Inns never fail to provide clean basic accomodations. Nothing fancy, no free breakfast, but reliable. You know what you get for the price. Great for a quick overnight stay while traveling.

Family

4/10

Poor

14 Jul 2026

Eugene

They have to wash beddings regularly and check the light and door knobs

2/10

Poor

14 Jul 2026

Anne

The room smelled like cigarette smoke. The linen was stained, there was corrosion on the lamps and counters were covered with stained or nail polish. Multiple light bulbs were out. The toilet seat was not broken. The dead bolt would not retract and so the door would not shut when I tried to checkout. I had to just leave the door. I told the staff.

Excellent location! I just needed a clean room so the amenities weren’t important to me. However, this location needs a SERIOUS renovation or please consider shutting it down.

Self

8/10

Excellent

13 Jul 2026

james

Second stay within two weeks. Only thing was that our key cards would not work after we left the 2nd morning there. Manager was quick to rectify the issue though!

Partner

2/10

Poor

10 Jul 2026

Amy

It was nasty!!! Dirty nasty just would never stay there again!!!!

Partner

2/10

Poor

09 Jul 2026

Dennis

Don't come here

Self

2/10

Poor

08 Jul 2026

Dennis

Don't come here

Self

2/10

Poor

06 Jul 2026

Kate

The whole place is overdue for updating, by at least 10 years. There's one room that they show for pictures, but that's the only one! Plugs fall out of sockets, shower head goes everywhere, lumpy bed, no fridge/microwave or hair dryer, and the absolute kicker is your key doesn't work more than once per day! I had to go to the office for a new key every night. Maintenance had to do it once as well. If you can avoid this place DO IT!

Self

4/10

Poor

05 Jul 2026

Jaclyn

The cleanliness of the facilities was very poor. There were signs all over the place saying it was 100% smoke-free, but our room a smelt very much like smoke. Also under one of our beds were two beer bottles, so we knew they didn't really clean up too well. The rooms were very inexpensive, but unfortunately I can't recommend this facility even with the price rate as is.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Janean

You

6/10

Pleasant

04 Jul 2026

John

This was our third stay and it was way worse than before. The room was gross. The carpets hadn’t been vacuumed, pubic hair in the bathroom, crusty stuff on the bathroom counter. Beds did seem clean. Probably won’t stay again unfortunately.

2/10

Poor

03 Jul 2026

Larry

Do not stay at this property. We checked in and the room was unacceptable. At this price I didn’t expect a high-end room. However, there were dead bugs on the towels. The ceiling was falling down. The smell was so bad in the room. We left the door open for a half hour. We did not stay there and wanted our money back. They had no other rooms. The Clerk said we would have to talk to the manager. We tried to contact him several times and he’s never responded. Expedia cannot contact him either. We had another party in our group that was supposed to stay there four nights. They got in at 1:30 in the morning. Stayed one night and canceled the rest of their night. Stay there. Do not stay at this property.

Partner

8/10

Excellent

02 Jul 2026

Lee

The room had been cleaned but not thoroughly. There was a ash tray left in the drawer even though it's a 100% smoke free room. It allows pets so that's a plus. The price was fine. So basically you get what you pay for. The staff at night and in the morning were very courteous and helpful.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Harry

It was a dated hotel but the night manager was a delight to deal with.

Partner

10/10

Exceptional

29 Jun 2026

james

Clean room, polite staff. The area was hosting a dog show and there was alot of guests traveling with dogs, that being said it was peacefully quiet.

Partner

8/10

Excellent

28 Jun 2026

Steven

the air conditioning was FREEZING, which is a good thing in the middle of the summer, thank goodness for that. the room needed a bit more attention with a mop, because dusting alone was not enough for those floors, i dared not walk barefoot. parking was ok, however there were many trucks taking up multiple parking spots, one night one inconsiderate pickup driver parked with his trailer on 5 parking spots. the staff was nice

Self

10/10

Exceptional

28 Jun 2026

Holly

Clean room and the air conditioning is amazing!

Partner

2/10

Poor

27 Jun 2026

Benjamin

Absolutely disgusting! One of our beds blankets has someone's bodily fluids on it ( luckily I had my own sheets and blankets) it says no smoking anywhere but its definitely not enforced. I didnt have the guts to shower here but my buddy did and the shower ended up being clogged.I almost got a different hotel that night the only reason I didn't is because we got in late and needed to be up early. The check in we waited for 10 minutes for someone who finally showed up clearly high on something. I will never stay at this establishment in any state ever again. %100 do not recommend.

Friends

6/10

Pleasant

27 Jun 2026

Adam

If you're looking for somewhere cheap to sleep near Historic Kirtland, this place will do. But don't expect any amenities. No breakfast. No coffee pot in room. No fridge. No microwave. The room also smelled quite bad. On the up side, the wifi signal was surprisingly strong -- but that may have been a function of the location of my room.

Self

6/10

Pleasant

25 Jun 2026

Jennifer

Definitely not the cleanest Red Roof - old food stuck to the microwave, floors felt dirty and room smelled stale.
The shower didn't drain well and the beds weren't very comfortable :-(
Staff at check in was nice enough and location to the highway is good.
There was enough grassy area for the dog which was nice.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Rose

Make sure you bring your phone charger (the block and cord). Also had to request a hair dryer.

Family

4/10

Poor

22 Jun 2026

Jennifer

The room stunk so bad the floors were dirty the tub fell apart in the middle of the night. And the front desk person was a jerk. Floors were sticky and there was dirt and dust behind e erything and hair

Business

6/10

Pleasant

22 Jun 2026

Alan

Price is affordable. Property is showing its age and furnishings are dated. Ceiling is stained. Very limited toiletries provided. Location was convenient for us. If you’re watching your budget then you will be fine here.

Partner

8/10

Excellent

20 Jun 2026

PRITAM

Basic needed clean room. No dirt or bad odor.

Family_with_children

4/10

Poor

17 Jun 2026

Margret

Tub would not drain, had standing water. No shampoo. No additional toilet paper, almost none left. Huge swaths of paint missing.

Self

10/10

Exceptional

17 Jun 2026

Danielle

The staff was amazing. I did love how clean the room was for this amazing price you really don't want to stay anywhere else

Self

8/10

Excellent

16 Jun 2026

Donna

The red roof inn was clean, the staff was friendly enough. It seems to be an older hotel that is upgrading. We had a new fridge and microwave which is always appreciated.

Partner

10/10

Exceptional

12 Jun 2026

Laura

Very pretty property. The room was very nice and more spacious than what I honestly anticipated. The property is very well kept and has really pretty flowers at the entrance. Check in went smoothly and the hotel clerk was very helpful and friendly.
Great experience will stay again when our family is in the area!!!

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Mark

After making reservations received an email confirmation that also said that check-in was at 1pm. We arrived at 2:30 and was told that policy had just changed and we could not check in until 3 or pay $30 to check in early!!!!
Also the bathroom floor was dirty with hair in the corners and spider and web near floor by the heat/air system.
Room size(premium king) was decent and bed was pretty comfortable.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

William

The rooms were clean but surprised there was no refrigerator or microwave in room.

Partner

6/10

Pleasant

31 May 2026

David

This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there.

Partner

6/10

Pleasant

27 May 2026

Shanna

Older rooms but okay cleanliness. TV’s were small with only a few channel options. A/c units a little noisy but worked well. Overall, an okay experience for the price but lots of updates needed as far as appearance and overall room appliances/bathroom items

Friends_and_family Family

6/10

Pleasant

26 May 2026

Stephen

The bed was comfortable and the room was reasonably clean for a one night stay. I missed in the online description that it did not come with a microwave or mini fridge.

Self

8/10

Excellent

17 May 2026

Bruce

Pet friendly location right off the interstate and priced right. Nice grounds for dog walking. Quiet and comfortable bed. Fit my needs nicely

10/10

Exceptional

15 May 2026

Frances

Well maintained rooms and good experience

8/10

Excellent

13 May 2026

Richard

Stayed a couple nights. No issues

Self

2/10

Poor

05 May 2026

Brandi

BED BUGS! BED BUGS! BED BUGS!

6/10

Pleasant

04 May 2026

Cheyenne

Pros:
Check in was easy. Parking was a breeze as well. Room was nice for the most part. TV was nice, they had a nice system with cable, Netflix, YouTube, ETC. WiFi worked well. Fridge was clean and cold. AC was working. Rate wasn’t too bad, but was a little high for what you get.
Cons:
Ice machine was broken. Sheets had marks on them when we got there. The bathroom looks like it hasn’t been mopped in a long time (We had the room with the assessable shower). Flat pillows, along with the mattress constantly scooting down and the crack swallowing the pillows.
For a motel, I feel the rate is a little high, but I’ve stayed in worse actual hotels.

Partner

4/10

Poor

04 May 2026

Littie

Cheap prices.
Good parking.
Staff was helpful.
Had to wait for my room to be available past check in.
Very disappointed with the way the room was “cleaned”.

4/10

Poor

27 Apr 2026

Kathleen

Rooms are old. Ceiling was badly cracked.

Partner

10/10

Exceptional

24 Apr 2026

zoltan

Clean room quiet

Partner

4/10

Poor

23 Apr 2026

Danny

Overly humid room, paint peeling from door, mold in corner of ceiling. MUSTY ODOR!

6/10

Pleasant

21 Apr 2026

Russell

Wasn't the best looking Motel. The room was a little run down.

Self

4/10

Poor

21 Apr 2026

Jorge

An old, run-down room. Unfriendly and impersonal receptionist

Friends_and_family Friends

2/10

Poor

20 Apr 2026

Danielle

My tv never worked in my room and I was there a whole weekend

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Nikki

Our first room smelled horrible. But when I went to the front seat she gave us an up graded room and it was much better. It’s ok for a night but more then that I would look for something a little better.

Family

2/10

Poor

12 Apr 2026

Gerald

It smelled like roaches, crack, and old carpet! I found USED linen underneath my mattress. I only stayed a few hours. As soon as midnight hit I left and went to another hotel! I wasn’t even concerned with the money I wasted.

Self

4/10

Poor

06 Apr 2026

Kristy

Room needed to be vacuumed better

2/10

Poor

05 Apr 2026

Tomorrow

Internet sucks

Partner

8/10

Excellent

05 Apr 2026

Steven A

It was cold so we didn’t need air conditioning. The heater worked fine. Parking was good. The location is excellent for those wanting to visit historic Kirtland.

Partner

8/10

Excellent

30 Mar 2026

Kristine

The room wasn't as clean as previous stays here. The staff is always friendly. It is nice to be able to park right next to our room.

Partner

6/10

Pleasant

10 Mar 2026

Arnold

Can't expect much from a cheap motel like this. Bed was comfortable. But 2nd floor with no elevator access makes it hard when you are partially handicapped. Parking plentiful but was concerned about car safety, so I had to bring everything from the car into my room which was very small. Not business friendly.

Self

6/10

Pleasant

09 Mar 2026

Rusbel

Tv didn’t work im afraid. It was late so didn’t bother about it. Otherwise it was a place to sleep.

Self

6/10

Pleasant

03 Mar 2026

Fay

Small room

Partner

6/10

Pleasant

25 Feb 2026

Warren

The staff were good. It served our needs. Our only complaint was that it was supposed to be a non smoking room and it smelled of smoke so badly I did not have a good night's sleep

8/10

Excellent

21 Feb 2026

Melissa

Staff were friendly, housekeeping was outstanding. Water is hot for a shower, the best. Bed was comfortable, lots of pillows a plus!! It was a nice place to stay and I plan on staying there again.

10/10

Exceptional

20 Feb 2026

Amy

Staff was great. Room was dated but very clean.

10/10

Exceptional

20 Feb 2026

Alisa

Staff was amazing

10/10

Exceptional

19 Feb 2026

Mike

Staff was very good.

10/10

Exceptional

19 Feb 2026

Mike

Room was great for the price.

10/10

Exceptional

18 Feb 2026

Mike

Good place for the money.

Self

8/10

Excellent

15 Feb 2026

James

Clean

Self

10/10

Exceptional

12 Feb 2026

Irene

The room was clean and they were very friendly at the front desk

2/10

Poor

06 Feb 2026

Sharliaka

Filthy rooms

8/10

Excellent

05 Feb 2026

Christy

Yes this is a barebones motel but I just needed a place to sleep and it was perfect My dog was free The staff was wonderful the place was clean.

Self

8/10

Excellent

04 Feb 2026

Nicholas

Clean room. Lock was a little tricky. Overall good place to stay in Mentor.

4/10

Poor

24 Jan 2026

Marty

Uncomfortable mattress, door was very difficult to open, thermostat on heater did not maintain the temperature

Partner

8/10

Excellent

30 Dec 2025

Tammy

They do still need to work on locks on door. First door key given didn’t work. Bathroom floor could have used a touch more love. Other than that all was fine.

Leisure Family

6/10

Pleasant

27 Dec 2025

Heidi

These rooms were fine for our needs but a little run down. Overall I would stay here again and recommend it as a good place to stay on a budget.

10/10

Exceptional

26 Dec 2025

Michael

A great stay. Room was clean and service was excellent. Thank you

Partner

8/10

Excellent

25 Dec 2025

Ariel

Red Roof Inn in Mentor/Willoughby was a good place to stop near Cleveland. The hotel wasn't far off the highway, check-in and checkout was seamless, and the room was clean, neat and easy to find. It wasn't too cold or hot, nothing disturbed me during the night, and the bed was very comfortable. I also appreciated how much light the room offered (overhead light, bathroom light, sink light, bed lights), so I never needed to stumble around in the dark. It was well worth the price, for both comfort and location.

Leisure Self

2/10

Poor

22 Dec 2025

Derek

I had the worst experience here I have ever had in a hotel (Room 132) and I have stayed in other Red Roof Inns frequently with no problem like this. I see this reported in other reviews online too. I woke up covered in bites or small welts from what looked a lot like bed bug bites. I immediately showered and packed up and had to get back on the road. I informed the front desk and said I would email them pictures. It did not seem like a surprise to them.

When I did get a hold of them they blamed me and said it was probably ticks(?) or fleas that I brought from somewhere else. I understand that they can't control pests but I did not expect to be told that I was lying or that I didn't understand how biting insects work with such a lack of accountability to guests. They said they inspected the room, but the thing about bed bugs is they are hard to detect, especially in the daytime and you need to do more than \"take a look\". I would never, ever stay here again and would seriously advise people avoid this place. It ended up costing me a couple hundred dollars to replace everything I threw out rather than bring it back with me. Go down the interstate to the next Red Roof.

Self

8/10

Excellent

18 Dec 2025

Johnathan

Couteous staff

Business_and_leisure Family

10/10

Exceptional

16 Dec 2025

Donald

Yes everything was good

Leisure Self

4/10

Poor

14 Dec 2025

marcia

room heat didnt work moved to anothet room tv didnt work. moved to third room but internet didnt work very good

2/10

Poor

13 Dec 2025

Bryan

Dog hair on the bed in the restroom.Was that cleaned well

Business

10/10

Exceptional

09 Dec 2025

Derek

The room was nice and tidy, helped me and my family for a short stay and the price was very reasonable

10/10

Exceptional

09 Dec 2025

Derrick

Room was clean

Family_with_children

8/10

Excellent

07 Dec 2025

CAROLYNE

Tout etait parfait pour le sommeil, le lit confortable et propre.

Partner

10/10

Exceptional

05 Dec 2025

Gissell

Amazing

Leisure

6/10

Pleasant

01 Dec 2025

KYLE

The staff was friendly and my stay was fine. My only complaint is that my room key stopped working multiple times. I had to walk to the front desk each time in the snow. The first time I had my hands full and had to put everything back in the car before walking to the front desk. A little frustrating.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Harold

Good value, and courteous service. Right off the highway. Conveniently located near local gas, food, and other needs. Always an issue whether one wants a hotel with greater control over physical acccess to the rooms, as opposed tio a Motel with outdoor room access.

Self

6/10

Pleasant

17 Nov 2025

Cheryl Jean

Room satisfactory clean. Very small. No tissues or blow dryer in room. OK for quick overnight lodging. It’s a motel with all room doors opening to the outside, so not super secure. No breakfast. There are vending machines and ice.

Leisure Partner

2/10

Poor

12 Nov 2025

Marie

Stinky room.. smelled like cigarettes. Hard beds

Leisure

10/10

Exceptional

11 Nov 2025

Melissa

I had two dogs with me, so being able to step right outside with them when they needed to potty was super convenient.

Leisure Pet

10/10

Exceptional

10 Nov 2025

Lelcia

Nice place clean thank you

Family

10/10

Exceptional

10 Nov 2025

Fisnik

Always take care of my needs, great staff and make me feel welcomed!

Leisure Partner

6/10

Pleasant

05 Nov 2025

Doug

Room was a bit dated. Coffee in the morning would have been a great addition.

Business

6/10

Pleasant

04 Nov 2025

Christopher

The room was nice. It helped to get a room on the ground floor. It would have been nice to have a refrigerator and a coffee maker in the room.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Thomas

The room was never cleaned in the 3 days. The first day the maid must have come in and dropped off clean towels on the bed. That's it. Didn't take the dirty towels. 2nd day nothing at all. Had to go to the office to get clean towels. Only one key would unlock the door.

6/10

Pleasant

01 Nov 2025

Natalie

Room was basic but functional and worked for our needs. Only complaint was no fridge or microwave in room.

Leisure Pet

4/10

Poor

31 Oct 2025

Oscar

Ended up not staying. The room smelled musky and not well cleaned.

10/10