Name: Holiday Inn Express Mentor Banquet Center by IHG
Address: 5783 Heisley Road, Mentor, 44060, US

2/10

Poor

20 Jul 2026

Katrina

We couldn't review this property bc when we arrived they told us we DIDN'T HAVE ANY ROOMS BC THEY WEREN'T OPEN.
EXPEDIA BOOKED US A HOTEL NOT OPEN GOR BUSINESS.

Family

10/10

Exceptional

15 Jul 2026

Heather

So here's the thing: this hotel was under renovation and shouldn't have even been available to book. But the staff didn't let that phase them when my daughter and I showed up. Yes, there were a lot of remnants of construction work hanging around, but honestly, we barely knew they were there. The breakfast was plentiful and good, the staff were friendly and helpful, and our room was comfortable and quiet. Should we need to stay in Mentor again, I will definitely go back once it is fully open.

Family_with_children

2/10

Poor

28 Jun 2026

Brian

This hotel is not even open.

2/10

Poor

28 Jun 2026

Lisa

Property was closed for renovations. Telephone disconnected. Had to hurriedly rebook at another hotel at my own expense. Many hotels fully booked nearby. Very stressful. Awaiting refund from Expedia.

2/10

Poor

29 May 2026

Francia

We paid for two nights at this hotel. The hotel is closed and there were no signs around where the hotel was supposed to be.
Apparently HI Express in Mentor purchased another named hotel and are not open until??? Fortunately we asked someone nearby who led us to the Holiday Inn on Reynolds Road in Mentor. It was very distressing. I had to call the number for Hotels.com (given to me by the guys at the desk at Holiday Inn and cancel my reservations and ask for my entire purchase price back. I am waiting for notice of refund. The manager at the hotel where we ended up staying said he tried to call the Holiday Inn Express on Heisley Road and the woman who answered said they are still taking reservations?? But probably won't be open for a couple of months. This was not right. Also the number on my printout confirmation was no longer in service.

Partner

2/10

Poor

29 May 2026

John

Closed under construction -I could not stay there

10/10

Exceptional

14 Dec 2023

Leo

Needed a good nights sleep

Needed a good nights sleep. Room was
VERY QUIET.

Friends_and_family Family

6/10

Pleasant

12 Dec 2023

Shauna

Room was not layed out very well. It was hard to find the hotel orginally as it was not well lit up.

Leisure Partner

10/10

Exceptional

23 Nov 2023

Nicholas

Nice clean room, comfortable bed and AMAZING rainfall shower! I really appreciated being close to restaurants, shopping and my family.

Leisure

10/10

Exceptional

25 Oct 2023

Robert

Great stay.

Partner

8/10

Excellent

20 Oct 2023

Jamie

The staff was very nice. The stay was comfortable and clean.

8/10

Excellent

19 Oct 2023

Paulette

A little farther from I90 than we expecte. But nice clean place to sleep.

6/10

Pleasant

26 Sep 2023

Gale

Well, it was a very last minute booking and I was able to get a room. The room is very nice. Clean. I really have only one complaint. The toilet flushed, but nothing went down. I told the front desk and they were all too quick to have someone come up with a plunger. He handed it to me in a bag at my door and said,”Put it in the hallway when your done..”!!!!😡😡 That’s not the kind of service I expect in a hotel.

Business_and_leisure Self

4/10

Poor

25 Sep 2023

Laura

Rooms were worn down. The room we stayed in the carpet didnt meet up where the tile was by the bathroom sink so there were carpet strips with the nails sticking out. Sink didnt drain quick enough, shower still had water gushing out of the bathtub faucet, curtains were broken and stained. Smelled great in the room but wasnt worth $150 a night. Also, couldnt watch tv. No one explained anything to us. The tv had to be reconnected to the internet and then signed in through a phone. Then all we could watch was youtube. The cable didn't work and the batteries were eroded in the remote. Not happy at all with the stay except how nice the bed and pillows were.

Leisure Partner

8/10

Excellent

23 Sep 2023

Jordan

I have mixed feelings. I don’t exactly know what to say if I’m being honest. It wasn’t great, nor was it horrible. I would stay again though

Business Partner

10/10

Exceptional

17 Sep 2023

Laura

We had a pleasant stay and we were surprised at the quality and variety of breakfast options, including homemade nut loafs. The front staff was outstanding and very pleasant and willing to problem-solve TV and other minor room issues. However, the front desk is understaffed as they were responsible for replenishing the breakfast buffet, checking out guests and physically assisting room issues at the same time. We had a 3 night stay, and they were short staffed all 3 days. It appears you need to hire more staff as one individual should not need to do everything!

Leisure Partner

10/10

Exceptional

06 Sep 2023

Joseph

It was a very nice place and the discounted rate made it all the better.

Friends_and_family Family

6/10

Pleasant

11 Aug 2023

Gerald

Basically just a place to sleep

They claim the pool was under construction. However from what I observed there wasn’t any work being done and it looked like it was being used for storage. Plus they didn’t notify third party sites the pool was out of service. First room tv didn’t work. So they moved us 20 rooms down the hall. Meaning we had to pack everything back up and move. Then came breakfast. First morning was nothing more than frozen breakfast sandwiches. The next day was a good breakfast with all the trimmings. Guess it’s just pot luck on what you’ll get. The outside door near our room wouldn’t work with the key card. The room was clean and comfortable but for the price it could be much better.

Friends_and_family Family

4/10

Poor

23 Jul 2023

Regina

We stay here a couple days a year, always get the best room...this time tv didn't work in the living room
There was hair in both sinks & the jacuzzi
Disgusting

Leisure Partner

4/10

Poor

22 Jul 2023

Donald

Over charged

My biggest compliant was that I was over charged at checkout. I booked the room at 126.00 and was charged 140.00 I don't know if this was because I chose to pay at the hotel and not online but if this is the case it should have said so on your site

Friends_and_family Friends

10/10

Exceptional

12 Jul 2023

Marcia

Very Clean and quiet! Staff was very nice!

Leisure Friends

10/10

Exceptional

22 Jun 2023

Robert

Great property, with a nice generous breakfast

Leisure Family

6/10

Pleasant

15 Jun 2023

Verified traveler

Not the best

First room tv didn't work, moved us to remodeled room. Nice but not finished, no towel bars, side tables needed in sitting area. Vending machines only for snacks and drink machine took money. National support number only recourse, no coffee or tea in the lobby. Staff friendly but nothing they could do. Breakfast is just frozen sandwiches to heat or cereal and toast

Partner

4/10

Poor

02 Jun 2023

Verified traveler

No. Just, no.

The checkin took forever, literally no one in sight, the pool is closed (the fine print there), the breakfast was disgusting, (frozen breakfast sandwiches, cereal, nasty brown fruit, no plates) they were absolutely understaffed, the toilet didn’t work properly, we wish we had gone to a different hotel. Overall, not worth staying here. I know they’re renovating, but we’ve stayed at other hotels during renovation and they don’t have to be junk.

8/10

Excellent

22 May 2023

Gloria

Clean , spacious room

Leisure Family

8/10

Excellent

21 May 2023

Nicole F.

Nice property, helpful staff and nice clean room. Highly recommended!

10/10

Exceptional

12 May 2023

Hugh

Really clean the shower. In the bed was very very comfortable. The staff was very very nice.

Leisure

8/10

Excellent

08 May 2023

karl

Very nice facility. Easy access to interstate.
Located by a large shopping district, but at the edge of a large wooded area. Our stay was very quiet. Breakfast at this and many other hotels has become minimal.

Leisure Partner

6/10

Pleasant

19 Mar 2023

Verified traveler

Good for a quick overnight stay. Everything was okay except the indoor pool being closed with no notice on booking website and the sofa bed was bended on bottom half of bed.

Business Family

10/10

Exceptional

19 Mar 2023

Heather

Everything was great

Leisure Family

10/10

Exceptional

18 Mar 2023

Mary

Stayed 1 night and it was relaxing

8/10

Excellent

13 Mar 2023

Kari

Our stay was great and close to restaurants and shopping. It was a little loud because of an event at the hotel. My kids were sad the pool was as closed that was a main reason why we chose the hotel.

Leisure Family

10/10

Exceptional

18 Feb 2023

Mary

Rooms updated and clean. very high end for a very reasonable price.

Leisure Friends

10/10

Exceptional

16 Feb 2023

Ashley

I booked the room through Expedia. We arrived at about 1am and I forgot to call ahead so we were marked as a no show. But the front desk staff took care of the issue, offered me a water, and made sure I wasn’t double charged. The cleanliness was a little lacking, but it was a great stopover for the price on our way to New York. I always appreciate dealing with people who don’t hate their job and that seems to be a shrinking population. Thank you for a good experience!

Leisure Family_with_children

8/10

Excellent

19 Dec 2022

Georgina

Our room was very nice. Great shower with rainfall head. Good location. Front desk staff were very nice.

Leisure Family

10/10

Exceptional

20 Nov 2022

PHILIP

Great stay at the Wyngate by Windham

Very friendly and courteous staff took great care of our two families during our stay. Enjoyed the free breakfast and everything else as well. The staff even helped us resolve several issues that came up during our stay by going out of their way to provide assistance. Only complaint was the pool was very cold, instead of being heated to a suitable temperature.

Friends_and_family Family

8/10

Excellent

17 Oct 2022

Lee

Poor service nice place

The parking lot has very poor and unsafe access. The property should make a cout througn connection in the back lot so customers can more safely enter and exit the property. No Breakfast was served and no staff were at the front desk and no one answered the morning phone. Westayef there because of the breakfast benefit. Please tell management.

Partner

6/10

Pleasant

29 Sep 2022

megyn

disappointment for the price

the hotel halls smelled dirty. the breakfast, if you can call it that was disappointing at best. for the price of the room i would expect real cream for the coffee and not a generic canister of powdered creamer. the lighting in the room was horrible, no full length mirror the shower head was very nice, however the shower door was not secure

Friends_and_family Family

4/10

Poor

20 Sep 2022

Myles

Per the hotel website, it is supposed to come with a hot breakfast. There wasn’t any hot food, juice or coffee fixings. There was a couple stale English muffins. Additionally, the garbage was overflowing. We had to incur extra cost by purchasing a breakfast elsewhere

Leisure Partner

6/10

Pleasant

28 Aug 2022

William

Strictly a convention hotel. No hot breakfast. Prefer Holiday and Hampton.

Leisure Family

8/10

Excellent

23 Aug 2022

Salah

Not bad, ok

Leisure Friends

8/10

Excellent

18 Aug 2022

Lisa

The breakfast and pool area are both fantastic. The room wasn’t great. Shower head kept falling off and the tv was a pain. Carpet all stained. And the lighting in the room and bathroom was very dark. But I would stay again just for the breakfast and pool!

Friends_and_family Family

6/10

Pleasant

16 Aug 2022

Ronald

Good but noisy

Nice hotel AC was really loud though. It was hard to sleep at night when it turned on

Partner

6/10

Pleasant

15 Aug 2022

Sara

The staff was delightful and accommodating and quick to respond when assistance was needed. The room was spacious but not clean. Lots of dust in obvious areas as the TV stand, Keurig, un-swept, un-mopped bathroom floor, debris from other guests under the beds-which I only knew because I was searching for my wallet- refrigerator was dirty, glad I had disinfectant wipes to wipe it down before putting in my provisions. The couch was a broken down sad sack that should be put out at the road with a “free” sign. The Womens poolside locker room was unkempt, dirty, with an easily replaceable mildewed shower curtain, and sorely in need of a complete remodel, as is the entire property. I could tell at one time it was a very nice place, now not so much. Again the staff was wonderful.

Friends_and_family Family

8/10

Excellent

15 Aug 2022

lori

Overall it was clean, spacious and courteous. Only minus we had were no hot tub and the breakfast was not very good. Giving it a A-. Staff was great!

Leisure Family

10/10

Exceptional

04 Aug 2022

Verified traveler

Wonderful experience. The pool is awesome!

Friends_and_family Family

10/10

Exceptional

03 Aug 2022

Tamela

Overall good stay.

Leisure Family

6/10

Pleasant

01 Aug 2022

Julie

The hotel has great potential, but some of the staff (the manager) was rude (tho the maintenance guy David was amazing!!). The first room that we were put in had a very heavy smoking smell. The manager ordered that a smell bomb be put in the air conditioner and said that there were no other rooms. That just made it perfume covered smoky smell. Eventually someone other than the manager got us into a room that wasn't smoky, but did smell a little funky (like the room was old and never had been aired out). The phones in both rooms did not work. In addition, a couple of lights were out (I let them know). And, a little thing, but totally weird...there was no conditioner (hair). Only shampoo.

Friends_and_family Family

2/10

Poor

01 Aug 2022

Thomas

Rooms were not cleaned after previous guests' stay. As a result, our check-in was delayed several hours. Then, after staff did attempt to clean, room was still filthy.

Leisure Family_with_children

2/10

Poor

31 Jul 2022

Christine

they cancelled our reservation just minutes prior to our check in time...are you kidding me?

Business_and_leisure

6/10

Pleasant

30 Jul 2022

Susan

The room was way overpriced for what it was. It seemed to be in the middle of being remodeled. There was obvious repair to the walls in the bathroom, which were primed, but not painted. There was a big water stain running down from the sprinkler over the sink. The sink didn't drain. There was missing paint on trim and missing doors on the closet. The shower must've been re-done, but the faucets were extremely difficult to figure out. There were no towel rods on the walls in the shower room. This was a suite, but the only furniture in the living area was one weird 'leather' chair, so that area only accommodated one person. The hotel itself was hard to find and way off the highway. When we found it, we had to drive back around to the back of the building to find the entrance. Overall it was an odd, unpleasant experience and we would never stay here again.

Business_and_leisure Partner

4/10

Poor

30 Jul 2022

Marta

Check in started at 3pm, I asked to check-in at 2:50 and front lady said no. Then after 3pm she called me to check in and was very slow, long line waiting people. Room was small no sofa bed only sofa and two queen size beds, family of 5 and only two towels.

Leisure Family

10/10

Exceptional

24 Jul 2022

Maciej

Good hotel

Leisure Family

10/10

Exceptional

24 Jul 2022

Tammy

We enjoyed our stay. The pool is very nice and the staff were very helpful.

Leisure Friends

10/10

Exceptional

23 Jul 2022

Drew

Very large and spacious room with couch. Clean and had a great hot breakfast.

Leisure Family

10/10

Exceptional

19 Jul 2022

colleen

It was very well kept. Staff was friendly

Leisure Self

10/10

Exceptional

11 Jul 2022

Verified traveler

Nice Hotel

Room was spacious and well appointed. Great room for the price. Location was excellent for a family gathering we had in the area

Friends_and_family Family

4/10

Poor

09 Jul 2022

Joni

Only stay here as a last resort.

I made reservations for my family of 5 and it said there were rooms available. I got a room for 4. I had to ask for a roll away bed twice. The guy at front desk finally went to get it the second time with me and my son following him. The air conditioner did not work. We had it on 64 and it would kick on for a minute then go off. It was cooler in the hall than the room. There were dead bugs in the corner in the bathroom. The breakfast was cool and the juices were out with no one around to tell.

Friends_and_family Family

4/10

Poor

06 Jul 2022

Angela

Bed bugs. No one at the front desk during the evening. No one to check us out. Bathroom not clean upon arrival. Not pleased.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2022

Vicki

Nice king room, clean and quiet

Leisure Partner

4/10

Poor

04 Jul 2022

Sara

I selected the property because it was outside the Cleveland area, and on our route home to NY.

Our room was on the 1st floor. The room was smelly (musty). The window curtains were torn at the middle closing, so they would not close properly. There were cob webs in the window sills and across the top. The toilet in the room would shut off, but come back on randomly, run for a few min. turn off, then come back on again. The light over the sink would flicker on and off. We shut the bathroom door to deal with the toilet.

Breakfast was ok the next morning. We got up early to leave due to our discomfort with the room.

Leisure Family

8/10

Excellent

03 Jul 2022

bradley

Nice pool

Business_and_leisure Family_with_children

6/10

Pleasant

01 Jul 2022

Terri Jo

Room was nice, but bathroom sink gross, which made me question everything else. Loved the idea of the quiet contract.

Business_and_leisure Family

10/10

Exceptional

30 Jun 2022

Linda

The beds were really comfortable! The pool was heated and very large. The breakfast was wonderful!

Leisure Family

8/10

Excellent

27 Jun 2022

David

…

Leisure Family

8/10

Excellent

11 Jun 2022

Savanah

Room was nice to stay a couple nights. Super close to headlands beach was a plus! Food locations right next door was extremely convenient.

Leisure Family

6/10

Pleasant

09 Jun 2022

James

My stay was ok. Good price and clean. The breakfast was disappointing. The area was not very good

Leisure Partner

6/10

Pleasant

08 Jun 2022

John

Please email me my receipt.. person at desk said I need to get it from you..

Business Partner

10/10

Exceptional

06 Jun 2022

James

Very nice property.

Leisure

4/10

Poor

05 Jun 2022

Chris

We were in town for a baseball tournament. The GM was very accommodating and flexible w our reservation. HOWEVER she then tried to hold the items in our room hostage until we paid a fictitious fine. Additionally our bed was broken in our room, remotes did not have batteries and none were provided even after asking, and there was broken glass by the pool for the entire 3 days. Somehow out of ALL the people in the hotel the GM tried to blame the glass on us. We brought the broken glass to the attn of the front desk on day and nothing was done. Again, very unprofessional.

Leisure Family_with_children

6/10

Pleasant

29 May 2022

Neil

Poor stay

Air conditioning unit made noise, bathroom fan made screeching noise, no one to check us out until a rude man did
Directions to breakfast area was not given
Bed was flat

Partner

8/10

Excellent

24 May 2022

renee

Family iccasion

Pleasant accommodations. Slightly dated. Staff friendly and helpful. They where very understaffed ie general manager and laundress functioning as housekeeping

Friends_and_family Family

8/10

Excellent

20 May 2022

Ryan

This was a safe and clean place to stay for the weekend. Only problem was at checkout no one was at the desk for like 20 min. Come to find out he was outside smoking and we asked if we could get a recipt and he said to just leave the key on the counter and he would email us one. I still havent gotten an email yet..

Leisure Partner

10/10

Exceptional

17 May 2022

Jo

King bed was great.
Breakfast left a bit to be desired, but probably due to aftermath of Covid & lack of travelers.

Leisure Partner

10/10

Exceptional

17 May 2022

William

I really appreciated that when I had a problem in my room, they took care of it right away. I did not expect them to do all that they did as fast as they did.
The only thing I could say I was not pleased with was the lack of equipment in the gym.

Leisure Self

10/10

Exceptional

16 May 2022

Gordon

Staff, customer service, very accommodating. Excellent.

Partner

8/10

Excellent

04 May 2022

Jerome

Location, price, and comfort worked well for us

Leisure Family

10/10

Exceptional

25 Apr 2022

Tricia

Great stay

Our room was so nice! It was clean, and the bed was comfortable. The rain shower head was awesome! I would definitely stay here again.

Partner

2/10

Poor

16 Apr 2022

emily

Don't waste your time coming here

I paid for a room that had a walk in shower and I questioned the person at the front desk that seemed to be a manager she was very rude on the phone questioning me, well the next day someone moved me to the correct room, the rooms were not even clean filthy and just not a great time
Overall

Partner

8/10

Excellent

12 Apr 2022

Justin

I liked that the pictures were accurate of what the room had and the room was very clean and spacious. I didn't like that the volume on the tv couldn't be adjusted and that the hot water for the tub ran out rather quickly.

Leisure Partner

10/10

Exceptional

11 Apr 2022

Karly

Needs a friendlier overnight attendant

The room was great minus the outlets by the bed not working and the blackout curtain not staying shut. The bed was comfortable and the room was clean and had lots of space. The overnight person at the desk was less than friendly or polite and kind of rubs a person the wrong way or maybe it was just us she was unpleasant with

Friends_and_family Friends

10/10

Exceptional

09 Apr 2022

Michael

Great place, nice staff, Restaurants with in walking distance.

Business_and_leisure Family

6/10

Pleasant

06 Apr 2022

jennea

The shower was the biggest design flaw i have ever seen. Cant turn it on without getting blasted with cold water, the faucet controls are very confusing and inconsistent and the door doesnt seal so water was all over the floor afterwards which was very slippery and dangerous. Room was clean and bed was comfortable. Very thin walls, i could hear conversations from other rooms. Made it hard to sleep.

Leisure Partner

4/10

Poor

05 Apr 2022

Michael

We had several issues in our recent trip. The property recently removed their Tesla charger, giving us few options for charging when we arrived on property. The elevator smelled like vomit, and housekeeping wasn't consistent we were unable to get fresh towels during our 3-night stay (usually wouldn't worry, but the bathroom ventilation was so poor that towels wouldn't dry, and the entire room was incredibly humid for 3 days). Fixtures in the bathroom were rusting and our couch in the room was broken. Over the past 4 years of staying at this property, the continental breakfast has gone downhill. In the past, they had make-your-own pancakes/waffles, but now have pre-bagged frozen waffles to warm in a microwave. We honestly tolerated this property for many years because of the Tesla charging option; however, now that it has been removed, we will not be staying here again. In summary, the cost per night is relatively low, but I'd rather spend a bit more. You get what you pay for.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2022

Stephen

Everything was above my expectations. The staff was all friendly and very helpful. The only thing that i was mad about is that when i checked into the hotel, i was planning on going swimming but there was a pool party in there. It would have been good to k ow in advance about the pool being closed.

Leisure Friends

10/10

Exceptional

21 Mar 2022

James

Creepy

Stay was good but when we arrived in our room there was a used towel on our bathroom door and paper in the toilet.

Friends_and_family Family

10/10

Exceptional

06 Mar 2022

Anthony

Thanks

6/10

Pleasant

21 Feb 2022

Nicole

OK place to stay.

The hotel was very nice. The service was terrible they were clearly understaffed for the two weddings and the kids sports team that stayed in addition to regular guests. When we finally got a room we'll past the check-in time of 3pm it was nice and clean the beds were not very comfortable. Over all 3/5 I would rate the hotel.

Friends_and_family Family

2/10

Poor

20 Feb 2022

LAURA

Check in is at 3. We didn't get our room until 7. I want my money back!!

Leisure Family

8/10

Excellent

18 Jan 2022

Robin

Descent

Room was descent. Wish it had a bathtub. The exercise room has 1 treadmill only. The pool is big but no hot tub. Breakfast is just cereal, oatmeal, and frozen eggo’s. Had to ask for creamer and sugar for coffee everyday. Coffee only offered during breakfast. No tea or coffee throughout the day.

Partner

8/10

Excellent

29 Dec 2021

Larry

The room was spacious and the bed was very comfortable. However, the floor was sticky in front of the sink. The shower was invigorating.

Leisure Family

8/10

Excellent

28 Nov 2021

Chuck

Nice Hotel

I received a complimentary upgrade from a standard room to an executive suite which was a very nice surprise. But overall I found the room uncomfortable. Plus it was lacking some things I expected it to have. But it was very clean and the front desk was very nice and helpful.

Self

10/10

Exceptional

24 Nov 2021

Taylor

Staff was fantastic...friendly and helpful. Location within walking distance to fast food or drive to other options. Indoor heated pool and breakfast!

Leisure Family_with_children

6/10

Pleasant

20 Nov 2021

Leighton

Just average. Two star rating

Leisure Family

10/10

Exceptional

07 Nov 2021

Marsha

Great Place!

Had an great stay. Room was clean and beds extremely comfortable. We had a microwave, sofa and 2 tvs in the room.
Our room was on the second floor and it was close to the front entrance, so heard some noise, but not excessive.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2021

Gregory

Great hotel for the party center

Just an overnight stay for a charity event at the party center. Very convenient and excellent parking.

Partner

10/10

Exceptional

07 Nov 2021

Brian

Awesome Hotel Experience

Of all the hotels we've stayed at since COVID, this is by far the BEST one. Check in was smooth. Staff was very friendly. Our room was impeccably clean and comfortable. The pool was the perfect temperature and of a decent size for swimming. The breakfast in the morning was hot and delicious with lots of tasty choices including real bakery (not the prepackaged stuff you often find).

Partner

10/10

Exceptional

30 Oct 2021

Frank

Very comfortable...

Front desk staff very very good....accommodating. will definitely come back!

Friends_and_family Family

10/10

Exceptional

26 Oct 2021

Barbara