Name: SpringHill Suites Cleveland Independence
Address: 6060 Rockside Place, Independence, 44131, US

6/10

Pleasant

21 Jul 2026

Nick

The property looks new and clean at the surface, however we experienced many small issues that added up during our 3-night stay.

Let’s get the PROS addressed first:
Very convenient location
Newer property
Decent sized room
Comfy bed
Efficient check-in/check-out

TheCONS:
We entered the room to find that several lights were not functioning (main lights in sitting area had burnt bulbs and the overnight light in the shower was flickering). I picked up the room phone to call the lobby and the phone itself also wasn’t working, so I had to go back down to let someone know. I informed both a member of housekeeping in the hallway as well as the front lobby staff who were both friendly and told me these issues would be addressed. They were not. I even spoke to a different front lobby attendant when we got back from dinner and asked if he could just give me a light bulb to replace the main one that was out and he said that it could be a breaker that got tripped. Instead, I got one of the lights to work by switching out a bulb from the desk lamp.

Other CONS:
Water leaked all over the bathroom floor daily because the shower door didn’t close properly.
My kids couldn’t get the barn door open that leads to the bathroom.
My family barely slept due to people yelling and slamming their doors at all hours of the night.

I understand that this last part isn’t something that the hotel can control, however the rest could have been easily fixed if they only cared.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Liz

Check in and check out was very easy and efficient! The breakfast buffet had a nice selection of hot and cold items. Plenty of space to sit and eat. Our hotel room had mold in the shower and it was clearly not cleaned well with previously spilled drinks not cleaned and leaving sticky residue by the ice bucket and cups.

Family_with_children

6/10

Pleasant

02 Jul 2026

Michael Alan

This site was acceptable, but definitely not up to Marriott standards. When we arrived the room only had one towel (there were two of us), and had no shower gel or hand soap. We went a day and a half with no hot water after being promised it was being fixed. We ended up changing rooms after a search for a room that did have hot water. Then the internet went out and was still not working properly four days later. We were informed at check-in that room service was done every other day, but during our five night stay we only received service once (on day four) and that only included towels. The bathroom floor wasn’t washed or the carpet vacuumed nor was the trash emptied. Very disappointing stay.

Partner

10/10

Exceptional

27 Jun 2026

Luis

Great location and price. Some staff could be a little nicer.

Partner

2/10

Poor

23 Jun 2026

Alexis

I did not have a good experience at all very disappointed. Last time we stayed it was perfect I’m not sure what happen this time.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Marta

The check-in was terrible, the administrators laughed and went about their business, they checked us in 20 minutes after arrival without telling us where the elevator was and what floor the room was on.

When we went into our room and opened the fridge to put our groceries in, the entire fridge was dirty, unwashed, with chocolate milk residue and left overs.

The next day I needed to join a conference on zoom for this I needed internet and I couldn't connect, so I called the reception desk and they told me that I had to call the company that services the hotel and deal with this problem myself.

Plus the hotel room smells very stale and stagnant air.

I travel a lot, but this is the first time I've come across such a horrible hotel, I really don't recommend it and I'm shocked.

Friends

8/10

Excellent

08 Jun 2026

Hany

-

10/10

Exceptional

31 May 2026

Joanne

Clean room and helpful staff. I would stay there again,

Partner

10/10

Exceptional

27 May 2026

Emmanuel

.

Partner

10/10

Exceptional

25 May 2026

Natasha

Clean, close to everything. Just 12 mins from downtown. Bar was nice. Staff was friendly and helpful and thr bed was super comfy!

Partner

8/10

Excellent

24 May 2026

Sara

Great hotel and great stay. The only issue for me was the cleanliness, or lack-thereof, in the shower. There was hair all over it. On the corners of the floor, hanging from the dispensers and the wall rack in the shower. Personally grosses me out. Other than that, the room was clean.

Self

6/10

Pleasant

24 May 2026

Timothy

Very dated facility. Room had torn carpet. Not what I usually experience at a Marriott hotel. Sad!

Partner

10/10

Exceptional

22 May 2026

Jarrod

Very clean and very nice room.

Partner

8/10

Excellent

19 May 2026

Todd

The hotel was nice but the housekeeping was subpar. We almost ran out of bath tissue. We did run out of kleenex and the toilets were not cleaned.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Brandon

Nice friendly and relaxing

10/10

Exceptional

26 Apr 2026

Todd

We were there just for a quick stop. Rooms were clean and comfortable. It has a bar inside which was nice for a night cap. There is a couple of restaurants within walking distance... Bone Fish Grill and Oatback.

Partner

4/10

Poor

05 Apr 2026

Otis

Never again it was nice but the staff

Family_with_children

8/10

Excellent

26 Feb 2026

Mary Kay

The bed was very comfortable, and there were many towels available. The elevators were quick and large.

Partner

10/10

Exceptional

16 Feb 2026

Dale

Very friendly staff. Very clean and a nice free breakfast.

Business

8/10

Excellent

01 Dec 2025

Tania

Spacious room. Staff was nice.

Leisure Family

10/10

Exceptional

11 Nov 2025

Shannon

Was here for business and the Lady at the front desk was so nice - gave me a few on the go items from the breakfast choices as she knew I had to check out very early before breakfast was offered. Great hotel, lots of places to eat nearby and close to the freeway.

Business Self

10/10

Exceptional

30 Oct 2025

Jose

Good location. Close to the highway and plenty of places to eat

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Patrick

The staff is excellent here! We would stay more often if pets were allowed. We have one dog who is 19 lbs and he sleeps in a crate at night.

8/10

Excellent

12 Oct 2025

Shannon

Nice stay while in town for work. I had to leave earlier than when breakfast was available - would’ve been nice to have fruit or coffee in the lobby for people leaving early. Steak house was right next door which was nice for dinner.

Business Self

10/10

Exceptional

02 Oct 2025

Dave

Clean, spacious, value with great service.

10/10

Exceptional

15 Sep 2025

Maya

Pretty decent hotel for the price. Rooms are due for renovation.

Leisure Family

6/10

Pleasant

06 Sep 2025

Christine

Large rooms, friendly staff. Broken bathroom fixtures.

Leisure Family

6/10

Pleasant

06 Sep 2025

BILJANA

Arrived Friday they said they clean rooms every other day. If needed daily request it. Sunday I let my kids sleep longer missed cleaning. Called at 1 front desk said we are short staffed and they are going home we don’t have anyone now. I said can I at least have towels. They brought 2 shower towels. Front dest staff is rude rude. Will not be returning.

10/10

Exceptional

03 Sep 2025

Jeff

It might be a good idea to go around to each room and stairwell door and adjust the soft close mechanism so the doors shut more quietly. It’s unfortunate that most guests don’t have the wherewithal, common sense, courtesy, etc. to take a few seconds out of their days to stand by the door to make sure it closes as quietly as possible. It’s not pleasant to endure several door slams late into the night and early morning.

Leisure Self

10/10

Exceptional

02 Sep 2025

sophia

Baby shower trip

Hotel was clean and beautiful! We had a suite with sofa bed and it was so spacious that the 4 of us were very comfortable! Very modern design. Love the bathroom layout and the big shower. Breakfast and staffs were great!

Friends_and_family Family

2/10

Poor

27 Aug 2025

Jose

Terrible property! Mood issue was disgusting. You can smell the mold in the hallways. The room had so much mold, it smelled, you could feel the moisture as soon as you walk in the room, and the mold was so bad that you could see it clear as day on the ceiling like nobody cares to do anything about it, and I have the pictures to prove it. It was so bad they had to move me. Once they did, the next room had the same issue but not as bad as the first one. But you smell the mold, feel the moisture, and eve see the light on the seat was staring to get rust spot due to the moisture in the room. I also have pictures of that as well. The pool hadn’t been cleaned in years it looks like, the jacuzzi was closed and had brown water. The place was a disaster to say the least. If you need a hotel, I promise you this isn’t the hotel you want to stay in. I didn’t even stay, that’s how nasty it was. Dirty walls that were half ass wiped. Not worth the money or the headache.

Family_with_children

10/10

Exceptional

21 Aug 2025

CALVIN

Would stay here again.

Very nice hotel, clean and friendly staff.

Partner

10/10

Exceptional

18 Aug 2025

Peter

Front desk staff was very friendly and helpful.

Partner

8/10

Excellent

16 Aug 2025

Diana

Rooms definitely need a good scrub

2/10

Poor

04 Aug 2025

Karen

This was the worst thing to walk into. Once we had our room key as we walked in - there is food from whomever rented the room before. Then, the bathroom was not clean - even the toilet was not flushed after someone used it!!!
The

Business

10/10

Exceptional

30 Jul 2025

Nathan

Plenty of restaurants close by

Business Self

10/10

Exceptional

21 Jul 2025

Michelle

I Love the spacious layout of the room. The staff was very friendly and helpful.

Business_and_leisure Self

2/10

Poor

23 Jun 2025

Nazariy

Very disappointed with my experience at this hotel. I arrived late at night around 1am, exhausted and just looking to check in. The front desk person was extremely rude and unprofessional. I presented a temporary government-issued ID from the state of Illinois, which is legally valid, but he refused to accept it and denied me check-in. He clearly lacked proper training on what constitutes valid identification. Instead of helping or offering any solutions, he was dismissive and condescending. Completely unacceptable service, especially at that hour. I will not be returning and do not recommend this place to anyone.

Business_and_leisure Family

10/10

Exceptional

19 Jun 2025

Trina

Amazing!

Friends_and_family Family

10/10

Exceptional

24 May 2025

Guillermo

Excellent

Leisure Family

10/10

Exceptional

18 May 2025

Kennedy

We arrived late at night, midnight. Staff were very nice. Place is clean and quite. Spacious. Bed comfortable. Clean sheets. Will use again.

Partner

6/10

Pleasant

12 May 2025

Anne Marie

Some mold in my shower

Business Self

10/10

Exceptional

26 Apr 2025

Amy

Pleasant stay. Would recommend.

Family

6/10

Pleasant

06 Apr 2025

Shane

room was very dirty

Leisure Family

4/10

Poor

04 Apr 2025

elena

Filthy

We switched rooms three times because the bathrooms were filthy. Although an employee corroborated the lack of cleanliness, the person at the front desk was annoyed at me complaining. I never had an issue like this in my life. This hotel does not deserve the 9.4 rating, to me is a 4.9.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Brandy

Spacious and Clean

Hotel was wonderful! Room was very spacious and clean. The staff were very friendly.

Business

2/10

Poor

19 Mar 2025

Michael

This property has been on the continual decline since it's conception. I've stayed at this location since it was opened and have seen a drastic change in the cleanliness, staff and clientele. Weed seems to be the air freshener of America I get it. But catching the fragrance in the elevator or in the hallway just seems to be the norm at this place. The Smart thermostats are the dumbest thing to be put in any hotel. What an inconvenience it is to have to physically move to get your room temperature back where your stat was set at. Broken shower door that doesn't close, broken chair at my desk and funky looking stains on the couch. No bar or soap at the sink and dirty refrigerator. The list goes on and on and yet they charge more than the other competitive hotels. I will not book at this hotel again. I will take my business back to the home2. And outback and bonefish next door should hear what the front desk personnel negatively have to say about their business. They need to learn hospitality skills rather than voicing their opinion about food and understand some customers are limited for transportation so when they ask how the bonefish or outback is next door you should politely say I don't know or it's very popular. This hotel sucks.

Business Self

10/10

Exceptional

16 Mar 2025

Benigno

have a wonderful offer a lot of suggestions places to eat

Friends_and_family Family

8/10

Excellent

10 Mar 2025

Ashley

Good one night stay. Front desk guy was super friendly. Quick check in. Only downside I would say is we were at breakfast by 8:45 and there was enough waffle batter for one waffle, lady said they weren’t putting out anymore. She said when it’s gone it’s gone. Felt that was a little rude for everyone that came after us. A lot of families figure that free breakfast into their stay and while it wasn’t an issue for us, I can see where it would be for others. Especially when other options are pretty limited. But decent safe and clean hotel. We had the multiple bed suite and it worked great for us.

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Steven

Great for businesss stay.

8/10

Excellent

23 Feb 2025

Desirae

It was close to where our sons tournament was, but we were given keys to a room that had ladders and maintenance equipment strung about. The front desk clerk apologized & made it right by quickly assigning us another room, but that one wasn't very clean, the deadbolt was broken, & a number of lamps did not work.

Leisure Family

10/10

Exceptional

19 Feb 2025

Mindy

The staff was amazing. From prior to my arrival I had made a request, and I was promptly assured that my request would be taken care of, and they were. Barry, who checked us in. Was such a friendly and kind person. He went above and beyond expectations in every way, he made us feel so welcome and always asking how everything was going each day that we hao seen him. They had water bottles available for us when we arrived and also in the workout room, which was wonderful. The room was very clean and very spacious. I asked for a late check out due to flight changes due to the snowstorm, and they were able to accommodate that request. I had gone through some issues, not involved with the hotel that delayed me a little longer getting out of my room, which made me so upset because I did not want to inconvenience the hotel staff. When I went to check out, I was in tears because I felt so badly, but Shante, the front desk supervisor, for that day was absolutely so genuinely kind and comforting with her kind words. In the last few years, I have found it to be quite rare to find excellent customer service, but this hotel and their staff went above and beyond their jobs. They genuinely made sure I was happy and that my 13 year old son had everything he needed. This was not a one time occurrence, the staff was accommodating during our entire visit. I would recommend staying at this hotel to anyone visiting the area. Great management and staff!

Business_and_leisure Family

8/10

Excellent

14 Feb 2025

Andrew

Dirty

10/10

Exceptional

14 Feb 2025

Evgueni

Clean and convenient

Leisure Family

4/10

Poor

21 Jan 2025

Verified traveler

It's ok.

Room was not clean. Mold in shower, toilet dirty, and towels smelled like they hadn't been washed. Overall was just not clean and was disappointing because of that!

Business

10/10

Exceptional

11 Jan 2025

Vanessa

AMAZING

Awesome place . Very clean and friendly

10/10

Exceptional

10 Jan 2025

Karen

The breakfast options were awesome. The place was clean close to dining. But the bed was somewhat hard and the TV was having issues.

Business Self

10/10

Exceptional

09 Dec 2024

Rawnde

Will stay again

2/10

Poor

17 Nov 2024

William

No hot water in entire hotel.

We checked in in the evening and the attendant at the front desk informed us that they were having issues with their hot water that evening, but it would be fixed by the morning. He only told us after we completed check in by the way. He did say that if we let the water run a while it would heat up. It did not bother us as we did not plan to shower that night, but rather in the morning. When we woke up the next morning we let it run for over 30 minutes and still no hot water. Turns out when we went to the lobby there was a line of guests at the front desk complaining about having no hot water. My son had a college interview that morning and a shower would have been nice

Friends_and_family Family

6/10

Pleasant

10 Nov 2024

Millard

While the property was relatively new and rooms nicely appointed, the service there leaves a lot to be desired. For $200/night, it is not unreasonable to expect daily room service and clean towels. It is their policy only to provide housekeeping every other day. Breakfast was offered in the lobby, but the quality did not succeed. Overall, somewhat diappointed from a place with a lot of potential.

8/10

Excellent

04 Nov 2024

Duana

The lighting wasnt good

Business_and_leisure Family_with_children

10/10

Exceptional

27 Oct 2024

Bria

Quick getaway

When was amazing and neat very spacious. Customer service was great and very helpful.

Partner

10/10

Exceptional

15 Sep 2024

Tim

hotel was very quiet and clean. Staff were all very friendly.
Room and bathroom were very nice!!
Would for sure stay there again!!

Leisure Family_with_children

10/10

Exceptional

14 Sep 2024

Kenneth

The room was very clean and modern. Staff was friendly and our stay was very pleasant

Partner

8/10

Excellent

01 Sep 2024

Timothy

Items in the gift area like beverages and snacks were way overpriced.

Leisure Self

10/10

Exceptional

31 Aug 2024

Dale

Room was very spacious and clean. Excellent location for what I had to do. Huge bathroom. I stay here twice a year.

Business

10/10

Exceptional

25 Aug 2024

wade

The stay overnight was great. Everything was love.

Partner

10/10

Exceptional

05 Aug 2024

Lawrence

I was really impressed with the breakfast selection and the clean rooms..... I loved my bathroom and the property was very quiet considering that they were filled to capacity. I'll be back for sure!

Leisure Partner

10/10

Exceptional

30 Jul 2024

Chad

Very good stay

Leisure Partner

2/10

Poor

01 Jul 2024

Sruthi

Pros: Excellent and quiet room. Updated bathroom. Nice lighting

Cons:
Lift was not working when we checked in. Seen small spider webs on the stairs. No Linens for sofa bed. Trash in drawers. Empty shampoo and conditioner bottles in shower.

Business Family_with_children

10/10

Exceptional

01 Jul 2024

Barbara

comfortable beds

Leisure Family

8/10

Excellent

30 Jun 2024

Corey

OVERALL STAY WAS PRETTY GOOD ONLY DISAPPOINTMENT WAS THAT THE BAR WAS CLOSED FOR THE WEEKEND!! I WOULD THINK YOU WOULD HAVE THE BAR OPEN ON WEEKEND AND CLOSED MORE DURING THE WEEK!

Partner

10/10

Exceptional

22 Jun 2024

Susan

Clean and modern. Easy to find.

Leisure Family

10/10

Exceptional

27 May 2024

Desmond

Great hotel!

Leisure

8/10

Excellent

25 May 2024

Katherine

The hotel has great options for a family, offering a suite with multiple beds at a great rate. The rating was good, so we booked it last minute for a one-night stay.
While the staff was vey nice and helpful, I was disappointed with the room cleanliness: multiple stains on the sofa bed as well as the main beds' cover. Quite a difference from the expectation you get initially.
Overall, the property is close to Cleveland downtown and other attractions, has a nice gym and a variety of selections for breakfast.

Family

10/10

Exceptional

21 Apr 2024

Robert

Trip to see the guardians

Nice clean hotel. Perfect for our needs

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

Angelaque

It was nice quite for the most part.

Leisure Self

8/10

Excellent

18 Mar 2024

Christion

Weekend Stay

Check-In was good, the room was nice, but it was the cleanest. The free breakfast was good, and check-out was smooth. No issues besides the room not being clean.

Friends_and_family Family

2/10

Poor

17 Mar 2024

Verified traveler

I lost my wallet so all I had was Apple Pay and they wouldn’t give me a refund even though their tap was broke and I already paid for the room the card was for incidentals.

4/10

Poor

10 Mar 2024

Verified traveler

Hotel was just not clean. Room had stains everywhere, rust all over the shower.

Friends_and_family Family

10/10

Exceptional

26 Feb 2024

Kristen

We were very satisfied with the hotel and stay! The rooms were clean and modern. The only complaint is the breakfast staff was rude and unaccommodating.

Friends_and_family Family

10/10

Exceptional

25 Feb 2024

Elizabeth

We enjoyed the space and amenities. We also liked how safe and quiet the surrounding area was with kids

Business Family_with_children

2/10

Poor

28 Jan 2024

Rebel

Not very clean. Employees are not very friendly. breakfast not many options no pool or hot tub if you advertise that you do you post it on the website that the pool and hot tub is down ask for more towels never received them.

Leisure Partner

10/10

Exceptional

20 Dec 2023

Amber

Good breakfast

I always stay here when traveling for work! Good breakfasts during the week.

Business

10/10

Exceptional

10 Nov 2023

Crystal

It was very affordable and quiet compared to other properties in the area. Room was very nice and updated. Shower was great!

Leisure Family

6/10

Pleasant

10 Nov 2023

Carrie

For the two weeks I stayed, housekeeping was not attentive. Clean towels were left but no attempt to take garbage or dirty towels from room. Sheets were never changed even after I informed front desk to conditions.

Business Self

6/10

Pleasant

26 Sep 2023

Kimberly

Our room was not clean. The carpeting needs to be steam cleaned, there was mold and rust around the shower door and bathroom trim was dirty. One of the lamps didn't work, the TV channel line up did not correspond to the channels on the TV and the clock radio was set to the wrong time. We booked two queen beds but got double size beds. For what we paid, I expected better.

Leisure Family

8/10

Excellent

25 Sep 2023

Ami

Great rooms, great staff!

Very large and comfortable suite-style room with a dedicated workspace that was separate from the sleeping area. Felt like a home away from home. The front desk staff were super friendly and attentive. The free breakfast was excellent (especially the oatmeal!) and the staff went above and beyond to take care of us. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

02 Sep 2023

dawn

Convenient location for my one day trip to Cuyahoga National Park

Dining options nearby

Room was clean

Leisure Family

10/10

Exceptional

28 Aug 2023

Darrell

Amazing

Self

10/10

Exceptional

27 Aug 2023

Jan

Easy acces to interstate, but far enough away for no noise.

Leisure Family

8/10

Excellent

25 Aug 2023

harry

Bed linen for pull out couch was filthy

8/10

Excellent

22 Aug 2023

Deborah

The room was not very clean. Should have more amenities for the price.

Leisure Family_with_children

4/10

Poor

15 Aug 2023

Robert

We stayed three nights. Housekeeping never cleaned the room. The TV did not work on our last evening there.

Business_and_leisure Partner

4/10

Poor

14 Aug 2023

william

no one even tried to clean our room. we made the bed and emptied our own trash. not worth the money we paid. never again.

Leisure Partner

6/10

Pleasant

03 Jul 2023

Bethany

Seth was great, he fixed the tv and was very personable and efficient . The shower turn on valve was installed incorrectly which resulted in cold (tepid) showers. The sheets appeared to be slept in. The front desk was was nice but I was never offered another room, cold showers for 400$ for two nights was disheartening and I won’t stay here again.

Friends

10/10

Exceptional

25 Jun 2023

Phillip

.

8/10

Excellent

30 May 2023

Brian

Enjoyed our stay.

Leisure Family

6/10

Pleasant

16 May 2023

Mary wanjiku

I booked this hotel based on the reviews but when I got in my hotel room i was very disappointed .The carpet was very dirty. The telephone and on top of the bed was dusty. Breakfast was not good. The lobby was clean and smells good.

Leisure Family_with_children

10/10

Exceptional

12 May 2023

Darko

Everything was great.
Staff was super friendly and competent.
Property is fantastic, new, clean.

Leisure Family