Name: Kimpton Schofield Hotel
Address: 2000 E 9Th Street, Cleveland, 44102, US

8/10

Excellent

16 Jul 2026

Ann

Gorgeous hotel and excellent amenities. Staff were great, too. It was a very loud room (lots of traffic noise on 9th during the night). The bed was too soft for my liking as were the pillows.

Partner

10/10

Exceptional

13 Jul 2026

Nadine

The hotel has a very cool vibe, is modern and clean. Our rooms were great. Spacious and comfy. The staff were super friendly, kind, and helpful, including the valet guys. We ate at the restaurant where the food was very reasonably priced and delicious. Highly recommend!!

Family

4/10

Poor

11 Jul 2026

Manuel

No maintenance in bathrooms.

Family_with_children

10/10

Exceptional

09 Jul 2026

Todd

Great stay! Nice location and friendly staff. Valet was a little off but otherwise awesome!

Friends_and_family Family

2/10

Poor

08 Jul 2026

Vannittia

Staff definitely not helpful

10/10

Exceptional

06 Jul 2026

Jeff

Nice amenities and very comfortable. Lovely overnight stay.

10/10

Exceptional

02 Jul 2026

Jeriah

Clean room, convenient & quiet. Will be back again soon.

Self

8/10

Excellent

29 Jun 2026

Erika

Love that our dog could stay with us for free, but our room (especially the bathroom and the towels) was not well maintained. And there’s no dog area on the property (expect to walk a couple of blocks to find some grass).

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Rebecca

We really enjoyed our stay. Everything was clean, comfortable & the staff were fantastic! It was pretty pricey because of a baseball game & concert the same night. But walking to the arena was so easy. Breakfast was ordered off a menu with several choices & the food was delicious. I would stay here again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Sable

Everything was very nice. We stayed here 2 times already

Family

10/10

Exceptional

24 Jun 2026

Edward

Best place to stay , close to everything.

Partner

10/10

Exceptional

20 Jun 2026

CARROLL

Very clean, friendly staff. Would definitely stay there again.

Partner

8/10

Excellent

16 Jun 2026

Alain

Nous avions payé pour le petit-déjeuner, le prix n’en vaut pas la peine. Le personnel du restaurant n’était vraiment sympathique et que dire du service, terrible.

Partner

10/10

Exceptional

15 Jun 2026

Jeffrey

Cool atmosphere and clean spacious rooms in a great location. Staff were friendly and helpful at every turn. A great choice.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Matt

Choose the location due to it being three blocks from Progressive Field. We were in town just for the night. We got there at check in, was told our room wasn’t ready and we’d get a text. No big deal. Walked back to front desk 15 minutes later to ask if we could leave our bags to go explore, and was told our room was in fact ready, and they weren’t sure why we were told that. Ok, fine.

The area surrounding the hotel had a crackhead smoking in front of the hotel shouting about god, and another woman let us know white people are terrible. The three blocks to the stadium had a few more of these folks, but it is the city and these are tough times.

The “bodega” at the front desk had few options, and all of it was fancy, but strange brands that I’ve never heard of, and no bottled water. Ketchup flavored chips for $8, and health bars I’ve never even seen at the grocery store. There is no free breakfast, or even complimentary coffee, but there was a wine tasting thing going on for an hour at some point.

Asked later in the evening if we could have a cot, as my teenage boys were arguing over their queen bed. Was told our room does not qualify for a cot.

Extremely disappointed for the cost.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jeremy

Seemed run down. Like maybe it was an older kimpton that just needs to be refreshed, but the furniture in my room was stained and kind of nondescript. the room was small, and the desk staff seems too busy to really make you feel very welcome. i’ve stayed in quite a few help Kimpton‘s and usually they are the opposite. It was OK but for the price I think I’d go somewhere else if I were going to come to town again.

10/10

Exceptional

13 Jun 2026

HARRY

Everything was just as promised. Excellent vacation spot centrally located within Cleveland.
Thank you very much!!!

Family

10/10

Exceptional

12 Jun 2026

Dan

Clean facilities and helpful staff

Family

10/10

Exceptional

09 Jun 2026

Amr

Staff very helpful, got an early check in and room upgrade

Family_with_children

10/10

Exceptional

09 Jun 2026

Saundra

Hotel was lovely

Partner

10/10

Exceptional

09 Jun 2026

Francine

Centrally located in downtown Cleveland 0.2 Miles’s from Progressive Field with many choices of restaurants and bars. Nice lobby in hotel to relax with large table and couches to relax on. Would definitely go back on our next trip! Parking for $55 per day allows you to use car throughout the day with paying again if needed.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Celmar

We went to see a game so the property was super close to the stadium. Clean hotel, nice

Family_with_children

10/10

Exceptional

07 Jun 2026

Maria

This is a contemporary hotel in a historic building in the heart of downtown Cleveland. The rooms are a bit on the smaller side due to the age of the building. The beds are very comfortable. In spite of its location on a busy street, the rooms are quiet.

Partner

4/10

Poor

05 Jun 2026

Ashley

I travel to Cleveland frequently for work. This was the first & last time staying here. I paid $250/night for a room with a non-working AC unit. I went to the desk to ask them about it, they told me it was “motion activated.” I went back to my room & walked around for a few minutes - still nothing. Looked around & couldn’t find any sensors. Called down to the desk & they offered to send an engineer to check it out…at 9:30PM. I had to ask to be moved to another room, in which they acted like that was the most difficult thing they had to do. The new room had a working AC, but not a great one. I live in a large city so the outside noise didn’t bother me, but if you aren’t used to it then I could see the street noise being bothersome. The hallway noise was annoying. There’s a several inch gap from the door to the floor so you hear EVERYTHING in the hallway. It had a good view, but not worth staying here at all. I didn’t trust all the reviews I read about the staff, but they were right…

Self

10/10

Exceptional

04 Jun 2026

Rebecca

My favorite hotel in Cleveland. Close to dining, comedy clubs and activities. The hotel restaurant is another favorite!

Partner

6/10

Pleasant

03 Jun 2026

Greg

The gym is on the 8th floor and has no bathroom.

If you need something brought to your room expect to have to call multiple times and wait awhile. The physical hotel was great. The staff didn't seem to understand customer service or basic problem solving skills.

Location is great.

Partner

8/10

Excellent

02 Jun 2026

Tracy

We enjoyed our stay and would like to give a special shout-out to Joseph from the front desk. He went above and beyond to make our stay to celebrate our 25 year anniversary special. He is an absolute gem! Our room wasn’t ready at check-in, so Joseph provided us with drink coupons to get a cocktail while we waited. We had mediocre, at best, service in the restaurant on Saturday, with the bartenders spending more time talking to each other, than with the guests. We were charged for a drink we ordered but was not served to us…until we were presented with the check and made the bartender aware. We gave the restaurant another try for breakfast on Sunday, and the bartender and our meals were excellent. A totally different experience from the evening before. All in all it was a good experience and if in the area, we will consider staying at this Kimpton.

Partner

10/10

Exceptional

01 Jun 2026

Brittany

We had a wonderful experience! Everyone was so helpful and the facility is beautiful and wonderfully maintained. We will definitely be staying again!

Partner

10/10

Exceptional

31 May 2026

Clancy Maura

Reasonable rates, friendly helpful staff, clean rooms! Perfectly positioned for trips to Progressive Field and The Rock 'n Roll Hall Of Fame! Can't wait to go back! Thank you!

Partner

10/10

Exceptional

30 May 2026

Samantha

Great location for the arenas in Cleveland.

10/10

Exceptional

29 May 2026

Jarvis

My stay there was amazing. The location was in great vicinity to the event that I was attending. I could walk just a few blocks to everything. The staff was very helpful and friendly. I would definitely recommend this Hotel for any \"Out-Of-Towner\" who enjoys music and sports. This is the place to stay.

Friends_and_family Family

8/10

Excellent

27 May 2026

Gregory

Nice shower and friendly staff. Cabinets and drawers are difficult to open to access the refrigerator. The valet parking is $55 a night. We parked at a parking garage a block away much more reasonably.

Family

2/10

Poor

26 May 2026

Jessica

Cancelled my reservation without speaking with me so I ended up in downtown Cleveland after a long flight with two kids at 8pm with nowhere to stay. Unfortunately for me it ended up being the NBA playoff weekend so I’m fairly certain I was cancelled because they could charge 4 times as much for my reservation. I’ve stayed here many times over the last 4 years and it was my favorite place in Cleveland. Never again.

10/10

Exceptional

25 May 2026

Jane

We were lucky to be upgraded to a city street side room. Excellent! We enjoyed the late afternoon happy hour. The location was excellent for attending a concert at Rocket Arena. All staff were personable and helpful.

Family

6/10

Pleasant

25 May 2026

Margaret

Room was clean and the breakfast was delicious, but, this wasn’t the experience I expect of a Kimpton. Clearly understaffed. Our room wasn’t ready when we arrived and no one offered us so much as a coffee while we waited. The room was fine but nothing special, very noisy second floor room right next to the elevator with a bed that was not a full King. I asked to be moved to a quieter room but was told “no at the rate you paid” despite the fact I had paid for a nice King room. We wanted to have a night cap at the bar but it was covered in dirty drinks so we sat at a table, not served, for 15 min. Right next to the bar. When I went to the bar to ask for a drink I was told if I wanted table service I had to go back over to the host (no one was at the host stand) and wait to be seated. We just left. When I went back 15 minutes later to get a drink to take up to my room the bar was still covered in empty dirty glasses. In the morning we waited a long time to be seated for breakfast and to be served. We came to have a nice stay for our anniversary and it was was a huge disappointment.

Partner

10/10

Exceptional

24 May 2026

John

HVAC system was messed up in the room and facility was at capacity. They did not have maintenance available at the time. The front desk offered a voucher for parking. Overall, experience with fine despite the maintenance issue.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lori

Clean, comfortable, and modern room and overall accommodations. Excellent staff as well. The hotel is also well located. Definitely would stay again.

Self

10/10

Exceptional

22 May 2026

Kimberly

Staff was friendly and hotel is clean.

Business

6/10

Pleasant

22 May 2026

Naveen

Ok

Partner

10/10

Exceptional

18 May 2026

Catherine

Great staff, clean rooms, great location.

Partner

10/10

Exceptional

18 May 2026

Melissa

A nice touch was they text after check in to make sure you have everything you need. The valet made everything much easier and the staff was all very helpful. They also sent a message 1 morning when we had the do not disturb sign up to see if we still wanted housekeeping to come back later which stood out. Overall everything was perfect!

Partner

8/10

Excellent

17 May 2026

Seth

Clean room, great location and on site restaurant

6/10

Pleasant

16 May 2026

Sarath

Clean room, the only complaint was the HVAC system was not cooling down the room.

Friends_and_family Family

2/10

Poor

16 May 2026

Misha

Would not go back if our lives depended on it. The best thing about this hotel was the location. It is in the heart of downtown and in walking distance to the main venues and many restaurants. However, the staff was not friendly. No welcome was extended at anytime during our stay. We had to switch rooms multiple times. The first time was due to the room smelling like a cigar lounge. The second time was due to the room having no heat, in the middle of a Midwest winter! We were forced to stay in that room because no other rooms were available. The hotel provided us with 2 space heaters at 3am, after the maintenance people tinkered with the heating for multiple hours. The last room we went to was a handicap accessible room, but at least we had heat. Because of our troubles, we were promised a refund but never received it. We had to call to hassle the managers to give us the refund we were promised. Needless to say, next time we're in Cleveland we'll stay somewhere else!

Partner

10/10

Exceptional

09 May 2026

Stella

Room was big, beautiful, and comfortable. Quiet. Staff was kind and informative. Restaurant on premises was good for breakfast. Hotel is conveniently located. Would definitely stay again.

Self

8/10

Excellent

05 May 2026

Matthew

Bathroom is huge with dual sinks, bedrooms could use a facelift, some corners of the bathroom were dirty, great location

Partner

10/10

Exceptional

04 May 2026

anthony

Cool hotel,in great part of town😁staff was great

10/10

Exceptional

03 May 2026

Brittany

It was a wonderful experience from start to finish. The hotel is beautiful and classy, but without pretense. The staff is professional and on top of it. The room I stayed in was gorgeous - clean, wonderful bed and sheets, quiet etc.
Highly recommend this hotel!

10/10

Exceptional

01 May 2026

Erin

It was lovely

Friends

10/10

Exceptional

25 Apr 2026

Ashley

Check-in was quick and staff were welcoming. We enjoyed having the option for the wine reception. The room was sparkling and spacious. It didn't have the best view, but as we weren't there for long, that wasn't very important.

Friends

10/10

Exceptional

20 Apr 2026

Gregory

This is a very beautiful hotel. I make it a point to compare every hotel I stay at, and this one stands out.

Allowing two dogs free of charge is a great bonus. The area is beautiful, and the lighting throughout the hotel is excellent—especially helpful for people with low vision.

The hotel is ADA accessible, and the staff all have great attitudes and provide excellent service.

The lobby is truly five-star, and the room is fabulous.

I would give this hotel 5 stars. The only thing I noticed was a couch with some scratches that may need attention.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Steve

Great hotel great price close to everything

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Henryk

Overall, it was a good stay.
The valet team were excellent — friendly and very helpful.
Reception staff were less engaging and could be more attentive.
Rooms are comfortable, though the bathrooms are starting to feel a bit tired.
The restaurant downstairs was disappointing and not worth the visit.
A solid option, with a few areas that could be improved.

Self

10/10

Exceptional

18 Apr 2026

Sean

Great hotel in the heart of downtown

Self

10/10

Exceptional

18 Apr 2026

RoseMary

Great location to the Rocket Arena, breakfast was phenomenal. Dinner at betts was also good. Valet parking expensive and South Park not convenient. Every staff encountered was very helpful.

Family

10/10

Exceptional

16 Apr 2026

Jeriah

Clean, convenient & quiet. Will be back soon!

Self

10/10

Exceptional

15 Apr 2026

Lewis

The restaurant and bar was definitely amazing wife and I enjoyed it Jamie was very kind and a great friend highly recommend. The Schofield was amazing clean and spacious the staff were friendly genuine and great people I had an accident and they went above and beyond to accommodate and remedy the situation. The most professional and best hotel I’ve ever been too definitely recommend premium or better packages as it was an amazing time exceeded expectations!

Partner

10/10

Exceptional

12 Apr 2026

Anne Ewing

Loved this place! A short walk from the House of Blues and the Rock and Roll museum, plus many nice bars and restaurants. I'll be returning!!

Partner

6/10

Pleasant

11 Apr 2026

Ozkan

The room was so noisy from the street ,probably very bad isolation..Check the location of your room while check in..

Family

6/10

Pleasant

11 Apr 2026

Lillian

The service in the restaurant, Betts, was amazing. The check in was smooth. The accessories in the room were falling apart, i.e. trash can and tissue box holder chipping, outlets too loose to hold electric plug, usb ports not working. The worst part was the tv kept glitching while we were watching a very expensive movie we bought. The tv would just randomly and intermittently change channels and I would have to restart the tv and go back to the movie.

Family_with_children

8/10

Excellent

11 Apr 2026

Carlyle

The complimentary drink was a nice perk. Staff very friendly and helpful. Would be nice to have hooks in bathroom for towels.

Partner

8/10

Excellent

09 Apr 2026

Lorianne

The room was great and clean v

Friends

10/10

Exceptional

05 Apr 2026

Jacqueline

I love the front desk staff & the staff at Bett’s. They make every stay special.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Karen

The staff was very welcoming and helpful.

Partner

8/10

Excellent

04 Apr 2026

Carrie

Room was spacious but they placed us very far away from the elevator on the second floor and our view was of garbage and dumpsters. It was very loud. It was a Thursday evening and the hotel did not feel like it was at capacity so I feel like they could have given us a better room. I also felt like there were some spots in the room that could’ve been cleaner. I sometimes think when you book with Expedia( bc we got a good price) and not directly with the hotel, this happens but I could be wrong. Also, you couldn’t stream any apps on the TV which is disappointing for a hotel that labels itself as luxury. I will say all staff were very friendly and helpful. We ate at the restaurant and our server was wonderful and food was good. Drinks were better! I will probably look for other options next time I come to Cleveland.

Family

10/10

Exceptional

04 Apr 2026

Chi

Bar/restaurant was amazing, our server was great and the korean chicken sandwich was out of this world good!!!

10/10

Exceptional

02 Apr 2026

Toni Diane

Did not eat the breakfast on
Property but the complimentary drink was awesome and appreciated!!

Pet

10/10

Exceptional

02 Apr 2026

Joseph

Very nice place to stay in the heart of downtown Cleveland

Partner

10/10

Exceptional

29 Mar 2026

Stacey

Very nice hotel, staff were pleasant, and valet were quick

Partner

10/10

Exceptional

28 Mar 2026

AREZO

Everything on point, exactly what you’d expect from a 4 star hotel, thoroughly enjoyed our stay.
Shout out to the guys at valet for being so prompt and friendly.

Business Partner

10/10

Exceptional

28 Mar 2026

Kathleen

Lovely place right in downtown. Walking distance to Rocket Arena, Progressive Field, and Playhouse Square. The staff members were wonderful and we had a great stay. Quick note: the only parking is by valet and costs about $50/night, so be sure to add that to your budget.

Partner

10/10

Exceptional

26 Mar 2026

Heather

Breakfast was great!! Customer service was great!!!

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

David

I do not know

Partner

10/10

Exceptional

24 Mar 2026

Denise

Lovely view of downtown Cleveland and the old trust building that is Henien’s!

Self

10/10

Exceptional

24 Mar 2026

John

Our room had a walk-in shower, which was outstanding. Room had two sinks on either side of the shower that was an added nicety for two people. Bed was comfortable and there was access to many outlets for charging your phone/tablet/etc. Staff was wonderful and the onsite Betts restaurant was superb. Loved the sit down area in the lobby with a fireplace and access to coffee, etc.

Partner

8/10

Excellent

23 Mar 2026

Richard

Room was clean and staff was exceptional.

Friends

10/10

Exceptional

22 Mar 2026

Kristine

Great stay helpful front desk

10/10

Exceptional

21 Mar 2026

Allison

Charming hotel, and close to

10/10

Exceptional

19 Mar 2026

Nicholas

Stayed for two nights. Overall a good option when staying in downtown Cleveland. Close to most things downtown Cleveland. People at the front desk, while knowledgeable, can be a little more people friendly. The room was good overall. Would stay again.

Self

8/10

Excellent

18 Mar 2026

Frank

mikaela was awesome

Family

8/10

Excellent

17 Mar 2026

Marcelle

Shaunte at the front desk was particularly wonderful. Besides being personally welcoming, she went out of her way to meet my requests (coffee in a mug!).

8/10

Excellent

16 Mar 2026

Malinda

Clean rooms. Corner room is a little bit noisy but otherwise very nice.

10/10

Exceptional

16 Mar 2026

Suzanne

The hotel staff was very attentive. Rooms were clean and quiet. The gym was well equipped.

Partner

10/10

Exceptional

15 Mar 2026

Aula

Great hotel

Self

10/10

Exceptional

13 Mar 2026

Brandy

Yes plenty of things close by and all in walking distance!

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

John

Super neat clean hotel with a great staff that is located within walking distance of everything in downtown Cleveland.

10/10

Exceptional

12 Mar 2026

Mark

Clean room, friendly staff and a great location.

Partner

10/10

Exceptional

10 Mar 2026

Kaylynn

Great place to stay in the heart of Cleveland!

Partner

10/10

Exceptional

09 Mar 2026

Katherine

Parking wasn’t the greatest but the Hotel was clean and staff were friendly.

Partner

2/10

Poor

09 Mar 2026

Yamina Salvat

Heavy noise from outside. The hotel is next to a disco and from our room we can hear the music playing very loud. I asked the staff to change our room and they said they said I can use the earbuds they let in my room. I traveled there from NYC for a fencing tournament and my son was unable to take a good rest before his tournament. I do not recommend this hotel!

Family_with_children

10/10

Exceptional

09 Mar 2026

Derrell

This hotel is very clean and the hospitality is great. I would recommend going to the restaurant that they have located within the hotel. The food was amazing and the service from the bartenders to include all the waiters was great as well. The bed was very comfortable, and I loved the walk-in shower.

10/10

Exceptional

08 Mar 2026

Barry

Walking distance to Playhouse Square! All the shows and restaurants! Also a Heinens grocery around the corner. Cocktail hour by the fire in the lobby was fun! Great way to kick off the evening!

Friends

10/10

Exceptional

08 Mar 2026

Christa

Great location.

Family_with_children

10/10

Exceptional

07 Mar 2026

carolyn

Big, clean rooms at a good price. Staff was wonderful.

10/10

Exceptional

07 Mar 2026

RAYMOND

Only stayed one night. But the staff was friendly and accommodating. Hotel was clean and well maintained. Will stay there again if in the area.

10/10

Exceptional

05 Mar 2026

Kim

Absolutely beautiful ❤️

10/10

Exceptional

03 Mar 2026

Stacy

Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back.

Partner

10/10

Exceptional

03 Mar 2026

Lennette

Great area close to shopping, dining, attractions. Walkable

Partner

6/10

Pleasant

02 Mar 2026

Yuxuan

The air conditioning doesn’t seem to be working properly. Although the heating is on, the room is very cold.