Austinburg Hotel by IHG

4/10

Poor

10 Mar 2026

Muriel

The room smelled like mold, the carpet needed to be replaced. The cost was too high.

8/10

Excellent

10 Mar 2026

Dwane

This property is close the the airport. It was comfortable and updated with friendly and helpful staff

Partner

6/10

Pleasant

08 Mar 2026

Randy

Shower soap Tray was dirty.

Family

2/10

Poor

08 Mar 2026

Deepa

Pests and no proper room, locks broken, AC noisy etc too many issues

10/10

Exceptional

08 Mar 2026

Lynn

Great buffet breakfast.

Self

10/10

Exceptional

07 Mar 2026

Adolfo

Na

10/10

Exceptional

04 Mar 2026

Laurie

Everything was great!!!

10/10

Exceptional

03 Mar 2026

Bart

Great!

10/10

Exceptional

03 Mar 2026

Shangaleza

Yes and yes

Pet

4/10

Poor

03 Mar 2026

Dana

Room smelled very musty

Partner

10/10

Exceptional

02 Mar 2026

Roger

Nice room.

8/10

Excellent

02 Mar 2026

Hubert Bradley

This isn't a fancy hotel. It was just a night's stay for us between destinations, but it fit the bill...inexpensive, clean, had a shuttle and breakfast. The room seemed to have been updated. It's a basic hotel, but most importantly clean. The toilet/shower area had a sliding door with the sink/vanity in the room as an FYI for anyone who finds that detail important.

Family

4/10

Poor

01 Mar 2026

Jeffrey

Room cleanliness could have been better. The location is noisy next to Miami airport. Small and overcrowded breakfast area- get there early. Shuttle from airport and to cruise port was convenient.

Partner

4/10

Poor

28 Feb 2026

Sara

Expedia had the wrong instructions for shuttle pick up from the airport. This was not hotels fault. No conditioner in room and noisy.

Partner

10/10

Exceptional

28 Feb 2026

jorge

Un lugar cómodo

10/10

Exceptional

28 Feb 2026

Katherine

The 2 young men at the front desk were wonderful. Thank you!

Partner

10/10

Exceptional

26 Feb 2026

VICTOR

Good

Leisure Friends

6/10

Pleasant

23 Feb 2026

Tahir

Small and nice hotel .

Partner

10/10

Exceptional

23 Feb 2026

Andrew

Clean room and a courteous, helpful staff

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Babette

hallway and room had unpleasant smell but breakfast was great and staff were very friendly and helpful

Friends

10/10

Exceptional

23 Feb 2026

Michaela

Everything

Friends

10/10

Exceptional

23 Feb 2026

Michaela

Staff & room was perfect

Friends

6/10

Pleasant

22 Feb 2026

Rita

Room was fine except we requested a handicapped room from Hotels.com and this was the second time the hotel didn't receive those instructions. My husband had a tough time in the bathroom because it was too small and not accessible for him. The staff, the check-in process, and the room itself were nice.

Partner

4/10

Poor

21 Feb 2026

Lavonne

Rooms on the 1st floor , the door is elevated sound can travel … rooms are paper thin. … however clean…

4/10

Poor

21 Feb 2026

Mike

Got into the room and they were drying the carpet with a massive fan. Toilet was clogged so assumed it overflowed. Asked for another room. They gave us a toilet plunger instead. Told hotel was full and no maintenance was available at that time.

Partner

4/10

Poor

20 Feb 2026

Cory

Room smelled like mildew and the AC unit rattled the entire night.

8/10

Excellent

20 Feb 2026

jeannette

It’s okay

Family

2/10

Poor

17 Feb 2026

Cathy

Have never stayed anywhere worse. Were there 4 days, didn’t clean the room once. Policy stated was every other day. Fine. Day two they came at 6pm! to clean. We were getting ready. They never came back. Had to ask for clean towels every day. The water in the sink was a drip. Had to turn on the shower to wash hands and face. Shower was scalding or cold. We had the balcony room -
The flooring was tar. Breakfast was only plain stale bagels. One day there were a few everything
Bagels but just as stale. But the worse was the
Sheets and towels caused my mate’s face to
Break out, turn beet Red and swell up - it only got worse. He could barely open his eyes. Had to go to urgent care for treatment. And we paid a fortune. 2k for 4 nights! Felt sorry for the lady at the desk - she was there from early morning to late night. Understand why she wasn’t friendly or helpful. Unless you have very low expectations, a good immune system and don’t mind overpaying by a lot - skip this place.

8/10

Excellent

17 Feb 2026

Shiraz

Was ok

2/10

Poor

16 Feb 2026

Renee

Room smelled like mold/mildew. The bathroom
floor had a soft spot that felt like it was going to fall through.
Bed was soft which was the only thing going for this place.

Leisure Family

8/10

Excellent

16 Feb 2026

Charissa

Great gotel and staff

Leisure

6/10

Pleasant

16 Feb 2026

Roberto

LAS HABITACIONES DEL PRIMER PISO ESTAN UN POCO SUCIA

Leisure Partner

10/10

Exceptional

14 Feb 2026

Mary

From the minute, we walked into the hotel. It smelled good. The two gentlemen that were at the front desk were so inviting and engaging. They asked how our day was, what we did throughout the day and asked what our plans were going forward, The room itself was clean smelled good. Everything was just perfect. I would recommend this hotel to anyone who would be coming into the Miami airport.

10/10

Exceptional

12 Feb 2026

Alexinho

It was great. Just spend the night there but do not regret it.

Leisure Self

6/10

Pleasant

12 Feb 2026

Judy

smelled very musty

6/10

Pleasant

11 Feb 2026

Mark

The room was in good condition except the mattress was worn out. The staff was friendly

Leisure Partner

10/10

Exceptional

11 Feb 2026

Peter

The staff were most helpful and the room was great. Room was on ground floor and good for me with a disability. I would definitely stay here again. Breakfast room could be larger. Hard for a disabled person to use when it is very crowded.

Leisure Self

8/10

Excellent

11 Feb 2026

Daryl

Rooms were clean and kept up breakfast was a little lacking, but that great stay

Leisure Partner

6/10

Pleasant

11 Feb 2026

Shane

Shower had no water pressure at all couldn’t take a shower

10/10

Exceptional

09 Feb 2026

Henry

Good place to stay

Leisure Partner

4/10

Poor

09 Feb 2026

Mazen

Poor

10/10

Exceptional

08 Feb 2026

Ankith Reddy

Very good stay

6/10

Pleasant

08 Feb 2026

Keyera

The cruise port transport is extremely unreliable. We flew in late the night before we got on the cruise so the only shuttle time left available was 1:00 which was fine because our time to get on the boat was 1:30. Boarding closed at 2:30, keep in mind. The ladies at the front desk told us the shuttle was running no more than 15 minutes late, not ideal but it was fine…. Had that been the case. The shuttle did not arrive to pick us up until 1:45 and we expressed our concerns to the ladies at the front desk and all they could say was that the cruise would not leave without us… uhm WRONG. we thankfully made it just in time, we literally were the last ones to board to boat. We saw people running behind us and they would not let them on board. What we thought was a stress free shuttle was definitely in fact, not. They had a shuttle sitting at the hotel this whole time but it was for the airport… not the cruise terminal. It was just sitting there!!! And the driver was just sitting there!!! It made no sense to me. Lucky for them we did make it but it was extremely stressful. I would suggest paying more to stay at a more reliable hotel with a reliable shuttle.

Leisure Family_with_children

4/10

Poor

07 Feb 2026

Krzysztof

Breakfast is a no go. Room average, somehow they managed to get the planes noise out, but geez you can hear each word of normal conversation from another room… stay only if you have to

6/10

Pleasant

07 Feb 2026

Lawrence

Bed was very uncomfortable. Continental breakfast was mediocre.

Leisure Family

4/10

Poor

07 Feb 2026

Veronica

Hotel outdated, breakfast very poor

Leisure Family

2/10

Poor

06 Feb 2026

Damien

Room was not cleaned properly. The coffee maker still had the previous guest's coffee bag. The sheets on the bed were not ironed and looked used and dirty.

Business

10/10

Exceptional

06 Feb 2026

Deixi

Buena atencion y las habitaciones muy confortable

10/10

Exceptional

06 Feb 2026

Juanito

Good

4/10

Poor

06 Feb 2026

Lynette

Room and hotel are outdated. Pot smoking was evident, and the smell lingered in the hallways and room. Overall cleanliness was lacking.

6/10

Pleasant

04 Feb 2026

Xiaowanni

The air condition smell...

Leisure Self

10/10

Exceptional

02 Feb 2026

Joshua

Room spotless and very easy stay

Leisure Partner

10/10

Exceptional

02 Feb 2026

Christian

Excellent.

Family_with_children

10/10

Exceptional

02 Feb 2026

Elizabeth

Yes. The person who checked us in was helpful and made everything easy for us. Nice to get a cookie too!

Leisure Partner

6/10

Pleasant

01 Feb 2026

Richard

Hotter water in shower would be better

Business Self

2/10

Poor

01 Feb 2026

Viany

No sleeping at night noise all night. Terrible service the lady at the breakfast terrible temper she don’t even say good morning to the guest!

Business Family

6/10

Pleasant

01 Feb 2026

Alba

Las camas podrían mejorar,desayuno súper básico
Limpieza muy buena

Leisure

4/10

Poor

31 Jan 2026

Matthew

We were stranded in Miami due to Winter Storm Fern and found a room here. When we arrived at the hotel, we were placed in the breakfast area with others in similar circumstances and made to wait until 3 pm. We were not able to sit out by the pool as we had not been officially checked in. Very frustrating and could have been easily remedied, but staff did not appear willing to help any of us.

The room was average. The TV was oddly placed on the wall and exceptionally small. Volume level was minimal, and the CC did not work. Pillows were either flat or hard as rocks. Shampoo/conditioner/lotion were all in containers that had to be squeezed for the contents to come out. For those with grip strength issues in their hands, it was almost impossible to use.

The breakfast area the next morning was overflowing and had to be way over capacity. I have never seen so many people trying to get a breakfast waffle or glass of juice. Food options were minimal and dismal.

While waiting for the 6 am shuttle to the airport the following day (we were there two nights), ten of us were able to watch the shuttle driver zoom into the parking lot at 5:59 am. No greeting when he came out front at 6:03 am, he just opened the back of the van to start stacking luggage. Being friendly would definitely bring him more tips - but he really didn't seem to care. I guess I should be thankful he showed up at all.

Small changes could easily make this hotel so much better.

Leisure Family

10/10

Exceptional

31 Jan 2026

Sherry

Staffing

Friends_and_family Friends

6/10

Pleasant

31 Jan 2026

George

Room was fine. Nothing special, but it was clean and comfortable.

4/10

Poor

28 Jan 2026

Shannon

The rooms were in rough shape. Bathroom tiles were loose, shower was very outdated. Hotel is in need of updating!

Leisure Friends

2/10

Poor

28 Jan 2026

Rashad

It was horrible. They have BED BUGS which were crawling everywhere! I had to throw my clothes out and even my suit case. I have a video showing how scattered the bugs were! There were bugs in my bed and I was itching. They tried to only offer me a 15% discount and a new room, but I was not pleased with that resolution. Once I expressed that I had a video, he then raised the discount but that is still not enough for what i had to endure! I don’t recommend anybody to go to that nasty hotel!! The garbage wasn’t even emptied!!! Go read what the reviews say on google. I’m not the only one who experienced this disgusting place! People are finding needles under there beds like it’s a crack house! House keeping does not properly do their job. They did not express enough concern. All he said was they need to exterminate the room, BUT WHY NOT CHECK BEFORE YOU SEND PEOPLE IN THE ROOM? I’m trying to get in contact with corporate because I need a FULL REFUND and i need to be REIMBURSED for all of my clothing that I had to throw away!! And I most likely will be taking legal action against the hotel if something is not done. The toilet does not run properly, the shower was hot but more so cool, when I stripped the bed seen crumbs from food under the mattress as if it had not been cleaned before arriving. It was a complete disaster and I would never in my life stay there or with this company overall again. RUN!!!

Business_and_leisure Self

8/10

Excellent

28 Jan 2026

Ann

Clean room

Friends_and_family Friends

2/10

Poor

28 Jan 2026

Robbie

People were complaining of waking up with cockroaches on their face. Shower was dirty. Will never stay again! Pool was disgusting! Couldn’t even get in!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Michael

Great for two days. Comfortable room

Business_and_leisure Self

10/10

Exceptional

26 Jan 2026

Antonio

Room need a bit more care.

Leisure Family

6/10

Pleasant

26 Jan 2026

mackeia

The room was in ok condition. Room was clean. Bathroom was equipped with all the essentials. But the room had no hot water, bathroom floor boards were loose, and bed was hard. Staff was kind and helpful. Check-in was quick and easy. Breakfast was terrible. Airport shuttle was convenient.

Leisure Self

8/10

Excellent

26 Jan 2026

Barb

Staff was pleasant, room was clean. Nice breakfast. Easy to locate shuttle at airport.

Friends_and_family Family

2/10

Poor

26 Jan 2026

Dario

The staff were very pleasant to talk with. The area was isolated withoutany restaurants around. The room was smelling like mildew and the room and bathrooms were too small. The TV was old. I wouldn't recommend this hotel to anyone. I paid almost $249 for one night and the other hotel for the same price was much better such as the Embassy suites.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Catherine

The staff was wonderful, and the room was clean, but there was a musty smell throughout the entire hotel. It could definitely use updating, but it worked for one night due to our flight being canceled.

4/10

Poor

26 Jan 2026

Jacob

Our room smelled like moldy towels, and so did the hallway. Since we were stranded for the night (canceled flights due to a blizzard), we just toughed it out. Their airport shuttle at 6 am was on time, so that was very convenient.

4/10

Poor

25 Jan 2026

Tammy

Couldn't get the airport transfer because it was always full. Room was humid and musty smelling and water pressure was horrible.

Leisure Partner

8/10

Excellent

24 Jan 2026

Santi

Good overall.

Leisure Family_with_children

4/10

Poor

24 Jan 2026

John

Room was poorly maintained

Leisure Partner

6/10

Pleasant

24 Jan 2026

Jacqueline

We were given a room on the first floor and it didn’t smell good, we could hardly breathe. Requested a new room and was given one on the third floor which was much better. Staff was courteous and accommodating. We stayed for two nights. Rooms were clean though. Stayed 2 nights.

Leisure Family

4/10

Poor

24 Jan 2026

antonella

Very run down .. elevator was dirty and tape holding the floor down.. the breakfast area was very small and crowded… coffee was very strong

Partner

8/10

Excellent

21 Jan 2026

Zaira

Easy check in process, staff was nice , room was decent but clean

Partner

6/10

Pleasant

21 Jan 2026

Aramis

Nothing special about this place. Just a basic room to
Come and sleep for the night. Bed is small

Leisure Partner

2/10

Poor

19 Jan 2026

Myrlande

Roaches were everywhere in my room. I woke up to my daughter's scream because she had roaches on her bed. The room smells terrible. NOTHING LIKE THE PICTURES from the website. Small room. Disappointed.

10/10

Exceptional

19 Jan 2026

Jorge

Yes

4/10

Poor

17 Jan 2026

lance

Toilet was plugged in room when we arrived.
Breakfast was like trying to find scraps in a group of hyenas

Partner

6/10

Pleasant

15 Jan 2026

Pastor

Yes

Business Self

10/10

Exceptional

15 Jan 2026

Livingston

Yes

2/10

Poor

15 Jan 2026

Imani

The fire alarm went off five times while we were sleeping and woke up our infant. In

10/10

Exceptional

15 Jan 2026

William

Nice and clean

8/10

Excellent

14 Jan 2026

Curtisha

Room was clean and staff very helpful.

Self

10/10

Exceptional

13 Jan 2026

Dwayne

clean and convenient! the free shuttle service from and to the airport is the best thing!

Business Partner

8/10

Excellent

12 Jan 2026

Erika

The staff is great - front desk & cleaning both. It's a convenient location, and the room is decent. The breakfast buffet is kind of crazy. The room where the food is is very small, and people crowd in there or form a long line. That part is awkward. Also, the pool is across the street, which is also awkward. Otherwise, it's fine.

Self

8/10

Excellent

12 Jan 2026

Frank

Its a nice place for a night.

Front desk lady is awesome and kind.

Business Self

8/10

Excellent

11 Jan 2026

Soyini

The overall stay was enjoyable.

The hotel’s close proximity to the airport makes it especially convenient for an overnight stay. The room matched the photos and was well-equipped with all the necessary amenities.

One thing to note is that the last shuttle departs at 9:30 p.m., so this is worth keeping in mind if you’re arriving on a late flight.

Leisure Self

10/10

Exceptional

11 Jan 2026

Dwayne

Everything was great, will be back. Thanks

4/10

Poor

11 Jan 2026

Sook

Poor condition

8/10

Excellent

11 Jan 2026

Dwayne

Clean room and property. Organised and convenient shuttle to and from airport. In walking distance of food. Friendly staff

Business Partner

6/10

Pleasant

11 Jan 2026

Sergio

The first room had a weird smell. Upon complaining, we ere provided with a different room with tolerable conditions

10/10

Exceptional

10 Jan 2026

Vivek

Seamless

10/10

Exceptional

09 Jan 2026

ralph

Clean well kept room

4/10

Poor

09 Jan 2026

Nichole

The breakfast had poor options, it was crowded and not topped up consistently.

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Gabriel P

Welcoming Friendly staff.

Leisure Self

6/10

Pleasant

06 Jan 2026

Sandra

Our room was clean and just big enough for what we needed. Super comfortable beds!!! Not much at all in the way of availability of snacks and drinks. Would have been very helpful for our layover. Checking in asked for help setting up a ride was told just call Uber or Lyft since we left earlier than the shuttle. Was charged extra for checking in early but was not able to get the breakfast.

Leisure Family

2/10

Poor

06 Jan 2026

Pragati

The room was unhygienic.

Leisure Family