Name: Regency Palace
Address: Queen Alya Str. Po Box 927000, Amman, 11110, JO

2/10

Poor

18 May 2026

Tarek

Both indoor pool and outdoor pool not working
Hotel is too old many damages in the room water of for 5 hours not even 2 stars

Self

2/10

Poor

30 Apr 2026

Ismail

The rooms in photos in hotels not the same

6/10

Pleasant

05 Feb 2026

Hong

Faucet, air condition, toilet broke one by one. The repairs are needed.

Leisure Friends

8/10

Excellent

20 Jan 2026

Tariq

Na

2/10

Poor

14 Aug 2025

Sultan

Old

Business Self

8/10

Excellent

10 May 2025

Amro

The property is next to a few government entities, so security is great. It is also not too far from some shopping areas. My room had a balcony. It was nice to get fresh air, but it can be noisy during the day and night.

Leisure Self

4/10

Poor

11 Apr 2025

Milad

NOT A FIVE STAR HOTEL

This is NOT a five star hotel. don’t get fooled by the five stars. It’s not worth more than three stores. Rooms are kind of motel 6 on the road style. Staff were very helpful and friendly but rooms are so old and broken.

Business

2/10

Poor

09 Mar 2025

Bradley

Should do better

They did not have my booking on their system

Partner

8/10

Excellent

25 Dec 2024

Eva

Comfortable clean safe warm place. Very good service

Business_and_leisure Self

6/10

Pleasant

21 Oct 2024

marco

The property needs a desperate need for renovation. Bathroom is old, everything. The A/C thermostat needs to go, seems to be as old as the building. Breakfast was cold specially the eggs. We arrived at 0610.

Leisure Family

8/10

Excellent

20 Oct 2024

maiada

The property offers good value, a grand nice hotel in the heart of city, some of the rooms are a bit dated with flooring and bathrooms being old yet clean, an old electric kettle and the hair dryer in the bathroom is quite old and hardly functioning. The lobby is very nice and breakfast buffet is good,staff are friendly and happy to help.

Leisure Self

6/10

Pleasant

21 Jun 2024

samer

Old

2/10

Poor

17 May 2024

Alaiz

Very bad dont go there

10/10

Exceptional

21 Dec 2023

Justin

Restaurants, a barber and many accomodations onsite. The staff is very friendly and helpful. The checkout times are an added bonus.

6/10

Pleasant

29 Oct 2023

Ibrahim

Not good

10/10

Exceptional

06 Oct 2023

Derar

The staff is very friendly

10/10

Exceptional

03 Aug 2023

Walter

The staff was extremely friendly and helpful, they made us feel right at home, we will definitely will be back and recommend to all our friends!!

Leisure Partner

6/10

Pleasant

01 Aug 2023

bara

Rooms are big and comfortable but it smell bad and the floor is dirty

Business_and_leisure Family

6/10

Pleasant

05 Dec 2022

Chris

Advertised free airport shuttle but this did not exist - you can book a hotel taxi for £45. A normal taxi or Uber is about £20 or a bus from the bus station (a short taxi journey away) is £2.

Smoking is allowed in the corridors and bars, so even if you are not a smoker your room smells of smoke, which is a shock to British travellers who are used to smoke-free environments. The rooms are a little dated and shabby but the swimming pool and roof top bar is nice - though this was pay-to-enter on some nights we stayed there. Breakfast was nice.

30 minute walk to Amman town centre or a £3 taxi ride - hotel taxi charged us £25.

Business_and_leisure

2/10

Poor

30 Oct 2022

FIRAS

Need total new renovation.

Leisure Family

10/10

Exceptional

04 Oct 2022

David

I love the rooftop pool which was the main reason I booked this hotel. It is clean and has a beautiful view over the city. However, it closes at 6pm.

Leisure Self

6/10

Pleasant

12 Jan 2020

Victor D

A 3 star shadow of a former 5 star diamond...

Really good customer service experience at check-in from the young lady who checked me in and the bed offered a great sleep.

The hotel however shows its age and the carpet is well worn in the rooms along with very tired furniture.

This hotel would have been a shiny jewel in the crown decades ago and it's a shame that it now is but a mere shadow of a former glorious self.

Also even on the non-smoking floors, guests would be smoking so the smell floats in the corridors and into the room.

Self

8/10

Excellent

22 Dec 2019

Verified traveler

Classic decor, Xmas tree was awesome! Def recommend

Leisure Family

2/10

Poor

25 Apr 2019

Verified traveler

Dirty. , old. , and not comfortable stay not recommend

Business_and_leisure Family

6/10

Pleasant

13 Sep 2016

Khaled

uncomfort rooms

bad

Family

6/10

Pleasant

10 May 2016

jamal

To much over rated it should be 3 stars

Food was really bad I complained then after 30 minutes they come to pick up food to show it to them they offered only to heat it
When I said no I don't want it
They took it and I was charged for it $50
And the guy said I have to charge you
Any way
Poor decision

6/10

Pleasant

30 May 2015

Abdou

Amman Vacation

Staff were very friendly and helpful. Food is average and breakfast quality is a 3-star quality. Washrooms are very old and not so clean as expected from 5-start hotel.

6/10

Pleasant

26 Apr 2015

Kuwait

Good except

The welcoming check in and room selection was excellent

Late check out where lenient

House keeping come in twice a day is too much

There was a smell from the mini bar.

Gym nice, pool need showers.

4/10

Poor

23 Sep 2014

stevo

Old bathrooms , yuck

The staff is not nice at first you have to make them be nice to you! I did not like or appreciate that. Jordan in general needs a wake up call to customer service.

6/10

Pleasant

13 Apr 2014

Verified traveler

Old hotel

Bad breakfast, dirty, there is not designed non smoking area, rooms smell noisy, toilet old .....the only good is the bar in the basement and the staff was friendly, unusual in amman.

4/10

Poor

29 Dec 2013

Verified traveler

Not worth the money

I stayed one night in this hotel in Dec. The only thing that is worth of the price is probably the location, which is in the center of Amman city. However, Amman is not a big city therefore being close to the center would not mean too much.

The facilities of the hotel is far away from a claimed 5star hotel. The carpets were worn and dirty, and the bathroom looked like one that had been abandoned for months.

The breakfast is included in the price but really not too much to eat, to be honest.

I will not recommend any friend to stay in the hotel and rather, I would recommend people AVOID this hotel if they travel to Amman.

2/10

Poor

09 Nov 2013

Nader

Not clean no respect for guest nothing good there
It's the worst hotel I ever used
I wish I good get my money back

2/10

Poor

01 Nov 2013

Faisal

uncomfortable like police station

8/10

Excellent

10 Sep 2013

abdulaziz

frequent guest

I love to stay in this hotel because of staff kindness.

4/10

Poor

04 Sep 2013

Verified traveler

Visiting Jordan

Was diapointed for 5star hotel . The rooms not the comfartable the Internet keeps citing off.
The Tempreture in the room was too hot you can't control it .pathrooms horrible .

4/10

Poor

04 May 2013

Verified traveler

nice

the hotel is ok but it is old and needs a complete refurbishment

6/10

Pleasant

30 Mar 2013

Verified traveler

An average hotel

An average hotel, good access to downtown area other than that it's an average hotel.

8/10

Excellent

08 Feb 2013

abu saud

great hotel for every one

excellant quality staff especially of housekeeping and restaurant

4/10

Poor

19 Nov 2012

Verified traveler

not worth the price

Was probably a great hotel 20-30 years ago. Since then, it seems nothing has been done (except for the gym/spa area). Shower with little pressure, dripping the whole day and night, bathroom in need of repair, refurbishment.
Although a non-smoking room, you could still smell the smoke since in Jordan it seems that almost all men smoke and smoking is permitted almost everywhere.
The room was just not worth the price.

6/10

Pleasant

19 Jul 2012

Marcus

a dormant shining star

Had the opportunity to stay at this 5-star hotel in Amman, as my other choices were already full. Regency have a the famous Trader Vic's restaurant in the basement which have great drinks and good food. Hotel staff is friendly as always in Jordan (except occasional lack of English which is standard). The breakfast buffe ok. The room design are spacious and carries a old style design. However, the rooms are very worn and they really need to do a complete makeover of them! The gym on the top is great with nice view and good machines. With that said, I'll never get back to this dormant 5-star hotel, due to the bad quality of the rooms it's more of a 2-3 star.

4/10

Poor

04 Jun 2012

Matt

Not for 5 stars

Noisy A/C, crowded entrance in the city center, people smoke in the lobby, overall to me its a 3 star hotel not even near 5

6/10

Pleasant

04 Apr 2012

Hassan

A positive cretique.

First night I was given a room facing aft. I looked down i saw a distinked lake with green water and bad smell. I asked to be moved to a front facing room, but I was gviven a room facing south and smell smooky. Booth rooms too small for two adults and two childrens. The nigntly rate for the additional guest was too high.

4/10

Poor

05 Dec 2011

Verified traveler

Dont even try it

This hotel should be rated below 3 stars level, i dont see any singel positive factor for any one to stay in such old hotel while for the same rate you can stay in number of other nice hotels in Amman.

10/10

Exceptional

02 May 2010

Kamel

Nice hotel and good service

Nice hotel and good service

10/10

Exceptional

21 Apr 2010

Anonymous

very friendly staff especially

very friendly staff especially the concierges who went out of their way to help including the drivers.
Would definitely stay here again if I were to return to Amman

8/10

Excellent

19 Jan 2010

Andrew

The hotel was nice, they have

The hotel was nice, they have finished up grading the rooms to a good standard and upgraded the lobby area. The only thing left that is still being done is the fitness centre and the pool so you wont be able to use these facilities within the next thee months.
Overall, Staff are friendly and food is to a good standard

4/10

Poor

07 Oct 2009

Nigel

Go elsewhere Amman

Worn out, no sense of service, even tried to double bill me. Just go somewhere else is all I can advise

4/10

Poor

30 Oct 2022

Christophe

Trop vieux, odeur de fumee et d’essence, roof top et piscine pas du tout comme les photos.

Leisure Partner