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Hoshinoya Karuizawa

Nagano · Japan

2148 Nagakura, Karuizawa-MachiView location

9.2/10Excellent278 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood9.0/109.0
Amenities9.2/109.2
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hoshinoya Karuizawa

Indulge in a rejuvenating spa treatment, including massages, at this charming lodge. Enjoy complimentary Wi-Fi, concierge services, and babysitting (surcharge). A complimentary area shuttle simplifies travel to nearby attractions. Savor delicious meals at the restaurant or grab a snack at the coffee shop/cafe.

Guests can also take advantage of 24-hour room service and unwind with drinks at the bar/lounge. Full breakfasts are available daily (for a fee). Additional amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self-parking is available onsite.

Settle into one of the 77 air-conditioned rooms with heated floors and private balconies or patios. Stay connected with complimentary Wi-Fi, and enjoy conveniences such as phones, safes, and desks.

Located in Karuizawa, HOSHINOYA Karuizawa is on the boardwalk/promenade, a short drive from Hoshino Onsen Hot Spring and Karuizawa Prince Shopping Plaza.

Read more about this hotelShow less

When you stay at HOSHINOYA Karuizawa in Karuizawa, you'll be on the boardwalk/promenade, within a 5-minute drive of Hoshino Onsen Hot Spring and Karuizawa Prince Shopping Plaza. This luxury lodge is 4.1 mi (6.6 km) from Karuizawa Prince Hotel Ski Resort and 0.2 mi (0.3 km) from Harnile Terrace.

Make yourself at home in one of the 77 air-conditioned rooms featuring heated floors. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Smoking areas
Childcare
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators Unicode Support false Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the lodge prior to arrival, using the contact information on the booking confirmation.
    • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately JPY 3850 per person
    • Housekeeping fee: JPY 9680 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Korean

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Harnile Terrace 0.2 km / 0.2 mi
Hoshino Onsen Hot Spring 0.7 km / 0.5 mi
Karuizawa Kogen Church 0.8 km / 0.5 mi
Karuizawa Stone Church 0.9 km / 0.5 mi
Karuizawa Wild Bird Sanctuary 1 km / 0.6 mi
Karuizawa Sengataki Hot Spring 1.4 km / 0.8 mi
Karuizawa Town Hall 1.6 km / 1 mi
Sezon Museum of Modern Art 2.3 km / 1.4 mi
Yukawa Furusato Park 2.5 km / 1.5 mi
Karuizawa Museum of History and Folklore 2.8 km / 1.8 mi
Karuizawa Town Library 3.1 km / 1.9 mi
Hiroshi Senju Museum 3.3 km / 2 mi
Karuizawa Indoor Tennis Court 3.8 km / 2.4 mi
Musee le Vent 3.9 km / 2.4 mi
Kouko Fukazawa Nonohana Flower Museum 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 77
  • lodge
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Hotel safe
  • Lift access
Show 15 more facilities & services
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Café
  • Bar
  • Restaurant
  • Meeting room
  • Spa treatments
  • Breakfast
  • Picnic
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • VILLA TWO BEDSVILLA • TWO BEDSVIL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    VILLA TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin MOUNTAIN VIEWDouble or Twin • MOUNTAIN VIEWDBT.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    Double or Twin MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN MOUNTAIN VIEWTWIN • MOUNTAIN VIEWTWN.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    TWIN MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    QUADRUPLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARDVIL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    VILLA STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA GRANDVILLA • GRANDVIL.GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hoshinoya Karuizawa

    VILLA GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hoshinoya Karuizawa

9.2
Excellent
278 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
9.0 /10
Amenities
9.2 /10
100 reviews shown
6/10
Pleasant
02 Aug 2026
sumiko
自然な環境の庭がとても美しかったです。スタッフさんたちもとても親切でした
8/10
Excellent
29 Jul 2026
Sang Hoon
The spa was excellent! Great hot spring in the property! It is little bit tricky to have breakfast if you didn't reserve in advance. There were no buffet and reservatio only. So when I checked the available for next day, only 10:30am spot were available (I have golf tee time reservation at 9:30 on that day
10/10
Exceptional
18 Jul 2026
Dae Hyun
Free shuttle needs to pick up and deliver at karuizawa station rather than naka karuizawa station.
Partner
6/10
Pleasant
19 Jun 2026
Heeyoung
Tonbonoyu ls so good
4/10
Poor
09 Jun 2026
Wilson
We have stayed at à few Hoshinoya hotels in Japan & Taiwan but this is the worst one so far. The room is dark, outdated and to get from bed to bath with many steps makes it difficult at night when the lights are so dim. Only tap water is complimented in the room . The meditation onsen is so dark inside all you see is dark wall no day light the vibe makes me feel scary not relaxing. No compliments of milk or ice cream after bath only juices cans sharing outside of the bath house for both genders. We don’t feel welcome from some of the staffs here like others Hoshinoya hotels we have stayed. No greeting, no smiling . It’s not worth the money we have spent to staying here .
We stayed 2 nights @ river front room.
Partner
10/10
Exceptional
08 Jun 2026
Michelle
A lovely restful place. The onsens were excellent. The food in the village is very good. The gardens are beautiful.
Partner
10/10
Exceptional
18 May 2026
Jae Jin
Everything was good !!
10/10
Exceptional
19 Apr 2026
NORIKAZU
The most beautiful hotel that we have ever stayed !!!!!
We experienced a great moment there.
Thank you very much !!
I appreciate it.
I will definitely come back again.
Friends_and_family Family
10/10
Exceptional
19 Apr 2026
Yaohua
It is
10/10
Exceptional
12 Apr 2026
Francis Edilberto
Everything was perfect. Nothing more you could ask for.
Family_with_children
4/10
Poor
02 Jan 2026
Vanessa
如果你是HOSHINOYA的忠實粉絲, 千萬不要入住這間所謂\"第一間首創\"因為你會失望, 並覺得是一個低價值的體驗
Leisure Partner
10/10
Exceptional
30 Dec 2025
Reema
Lovely people, gorgeous property. Book restaurant on premises in advance.
Leisure Partner
10/10
Exceptional
23 Dec 2025
Gilbert Yiu Tong
The lounge is amazingly comfortable
Leisure
10/10
Exceptional
02 Dec 2025
Francesca
This was one of the more memorable experiences and stays I've ever had - the loveliest even. Everything from the decor to the hospitality of the entire staff to the food to the meditation bath was a testament to intentionality. The attention to detail and storytelling of the omakase dinner at the restaurant was my absolute favorite part of our entire stay. Can't wait to return, hopefully for many years to come!
Leisure Family
10/10
Exceptional
11 Nov 2025
Joseph Muchun
Very beautiful hotel and extremely friendly staffs with wonderful hot springs.
Leisure Family
10/10
Exceptional
06 Nov 2025
Yongje
I had very wonderful time eith your remarkable service and hospitality.
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
Gillian
Everything about this property was divine. It exceeding my expectations in every way, the location, the atmosphere, the facilities, the staff, landscape, cleanliness. I cannot fault this property and would stay there again.
6/10
Pleasant
17 Oct 2025
Pui In
員工質素非常參差，有啲員工英文唔流利，好似連介紹都懶得介紹
Check in 時，只影印了passport同介紹了所在位置；之後就話其他嘢車我哋去房嘅時候會沿途介紹，但去房嘅途中淨係經過咗村民食堂同埋蜻蜓之湯，酒店內前台位置、餐廳位置、酒店內浸溫泉嘅地方，佢全部都冇介紹過….連掀開本書仔指俾我睇都冇….全部都係我醒起我唔知啲地方喺邊喎，之後問返其他Staff先知。另外，我係4:00前check-in，但係當晚嘅懷石料理同埋喺房入邊食嘅shabu shabu都已經冇晒位，剩係得Room service或者出去食….
雖然我book嘅plan淨係酒店房，自我係連續住兩晚；去到check in,佢真係連介紹早餐有啲乜嘢或者晚餐有啲咩可以book全部都冇介紹過，淨係隊咗本書仔黎，連叫你睇下都懶得講….

同埋喺房度去星野範圍嘅任何景點，其實隨時都可以call酒店車，again,佢又係冇提過，淨係話架車可以check out 個陣車我地去Carpark；係我喺房度打去前台問可唔可以車我哋去村民食堂，先知原來可以；不過佢哋竟然可以漏咗單，5分鐘嘅車程我哋等咗15分鐘架車都未嚟….要再打去催先即刻安排另一架車到….上車嘅時候問個Staff話如果我想去某一個星野景點，問佢可唔可以車我去，先知原來其實佢星野範圍任何地方都得….
唯一一個Staff令到我覺得有賓至如歸嘅感覺，係第一晚我哋喺村民食堂食完飯，車我哋返酒店既YAMAOTA,佢英文較為流利，主動同我哋傾偈；我就同佢反映反check-in之後成個Experience都唔係咁好，佢都即刻將啲意見反映返俾Manager聽，送咗兩支酒俾我哋作為小小心意。認真其實住星野唔係想貪佢啲小禮物，而係想成個旅程都係覺得有賓至如歸嘅感覺，不過呢個旅程就因為員工嘅質素參差而唔係好feel到。

酒店內嘅大眾溫泉剩係得室內，同埋沖涼嘅格數好少，如果撞正多人喺溫泉入邊可能就要等沖涼….

喺酒店餐廳食嘅懷石料理同埋早餐食物正常發揮，員工都有禮同簡單介紹菜式。

呢間酒店最值得去嘅就係酒店內嘅環境有好多樹同埋小橋流水包圍，秋天去真係秋意滿滿。

真心希望酒店對員工嘅訓練可以更好，有時唔係識唔識得講英文嘅問題，其實而家Google Translate都好方便，個員工有冇心去解釋俾你聽或者介紹啲嘢俾你睇係睇得出。
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
Joongwon
Good breakfast
Partner
8/10
Excellent
14 Sep 2025
William
The staff were excellent—friendly and helpful. The location was convenient enough, though a bit far from town. It’s best if you have your own car rather than rely on public transportation.
2/10
Poor
05 Sep 2025
ANDY
Too old facility
10/10
Exceptional
12 Aug 2025
Megan
The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town.
Leisure Partner
10/10
Exceptional
18 May 2025
YUNHEE

Best experience

The service during my stay in Hoshinoya was the best.
It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya.
Friends_and_family Family
6/10
Pleasant
15 Mar 2025
pui ching
HOSHINOYA Group is famous for its uniqueness from its surrounds to design and architecture of the hotel compound and its room. Karuizawa is an example of this blueprint.
Leisure Partner
8/10
Excellent
11 Mar 2025
Verified traveler

MS

The view is excellent, service is good, meals are yammy, every thing is attractive for next stay. Except a stuff in the front desk is not friendly to new visitor. She missed my booking and ask to contact with Hotel.com strongly at that time even I show her Hote.com confirmation letter and would like to pay for a new room till her college found my reservation. It's great that I got my room after 30 minutes in communication with her. Otherwise, I cannot image heavy snowing and darker outside without a room for stay. It's my first visit Karuizawa and first time to Hoshinoya Karuizawa. Amazing front dest service!
Friends_and_family Friends
10/10
Exceptional
02 Mar 2025
William

One of my all time favorite hotels.

I’ve stayed here several times, it’s always very relaxing and enjoyable. Their service is impeccable, as always.
And that‘s why I keep coming back.
Friends_and_family Friends
10/10
Exceptional
14 Jan 2025
Luis Hernando
Very relaxing location.
10/10
Exceptional
08 Jan 2025
Judith
Tranquil hotel with ample space for relaxation throughout the property. Free car service in and out, even has a kids playroom that helped to entertain my young 15mo while my husband and I took turns for onsen. Great service and also in room dining.
Leisure Family
10/10
Exceptional
11 Dec 2024
Ka Ho
Staff are very professional, dedicated and polite
Leisure Family
10/10
Exceptional
16 Nov 2024
Peter
HOSHINOYA resort is a great place for relaxation. The environment filled with natural forest and maple trees. The service was exceptional. However, there were mosquitoes problem possibly harvested by the pond in the property. Hopefully the hotel can find solution to help with this problem. Otherwise, this resort is beautiful, quiet, and comfortable.
Partner
10/10
Exceptional
06 Nov 2024
Chun Seng
my husband and I celebrated our wedding anniversary at Hoshinoya Karuizawa. We had a wonderful stay. The onsen within the hotel was really good. Both of us enjoyed the facilities. We would like to especially thank the staff Miyu( dining),Saru, Takahashi(spa) and Leo san (front desk ) who took care of us during our stay .
Partner
10/10
Exceptional
14 Oct 2024
Candice Lee
We enjoyed our stay thoroughly! Hope to revisit in the future.
Leisure Family
10/10
Exceptional
18 Sep 2024
Richard
A magical setting—tranquil, relaxing and so beautiful!
Leisure Partner
8/10
Excellent
24 Aug 2024
Yan Ting
The water side room is spacious and the balcony is nice, you can see and listen the stream running and ducks swimming along. However, some rooms are near the walkway and you can see people walking along the stream, (I.e. they can see you as well) and gardener would be working in the morning which produces some noises. Staff are helpful and getting a taxi to stroll around for sightseeing is easy. You can either call the hotel car to travel around the hotel district or just on foot. The area is best for avoiding heat from summer.
Leisure Family
10/10
Exceptional
05 Aug 2024
Foon

Nice stay at Hoshinoya Karuizawa

Nice property. Amazing surrounding and environment. Friendly staff good at English. Easy accessibility from main train station.
Friends_and_family Family
10/10
Exceptional
02 Aug 2024
Claire

Great gateway choice!

This resort is peaceful and full of energy. The dinner is quite amazing and service is very very nice.
Friends_and_family Family
10/10
Exceptional
05 Jun 2024
Ronald
Beautiful property, wonderful public onsen, and excellent restaurant. Very peaceful location.

While I loved my room (which was high up and overlooked the forest), it involved climbing some very steep stairs. Travelers with mobility issues should be careful about which rooms they reserve.

I stayed two nights and wish that I had stayed three.
Leisure Self
8/10
Excellent
18 May 2024
Anny
Very peaceful and beautiful. However, lots of steep stairs and some concern for elderly travelers and overall safety.
Leisure Family
10/10
Exceptional
27 Apr 2024
Jenny
Couldn’t ask for more. Gorgeous setting, huge verdant garden, big elegant rooms, amazing facilities including two onsens. Just magnificent. Perfect.
Leisure Family
10/10
Exceptional
09 Mar 2024
Khai Sheng
The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history.

Leisure Family
10/10
Exceptional
16 Feb 2024
Chunchi
Super nice for leisure
Leisure Family
10/10
Exceptional
26 Jan 2024
WING YEE
It’s just purely amazing. Book a stay here, you won’t regret.
Leisure Family
6/10
Pleasant
10 Nov 2023
Tem
We are over 85 year old couples and they assigned our room in third floor. Unfortunately no elevator. So we asked first floor instead but were asked for extra charge for over ¥52700 We finally took second floor without extra charge. We are disappointed that one of the best hotel around the world without elevators
10/10
Exceptional
09 Nov 2023
Ying Ying
Stunning views and excellent hospitality
Leisure Family
10/10
Exceptional
06 Nov 2023
Catherine
Beautiful resort. So pretty during Autumn season. Come here to enjoy the scenery and slow things down. We really enjoyed the breakfast and onsen facility here. Love their afternoon tea and sake bar!
Leisure Partner
8/10
Excellent
17 Oct 2023
Lemin
It'll be better if this property is more accessible from JR station. No one wants to wait in the cold wind for 20mins to wait for a bus or taxi.
Leisure Family
10/10
Exceptional
17 Jul 2023
QIYU
Everything was good but we couldn’t get a spot at the restaurant in the hotel.
10/10
Exceptional
14 Jun 2023
Cristiane
Gorgeous property, excellent service
Leisure Family
10/10
Exceptional
02 Aug 2021
William
We stayed in a beautiful secluded mountain view room with overhanging trees offering the perfect amount of privacy for our patio. Our room exuded such a calm & peaceful vibe & feel of a zen garden from the faint smell of calming incense
10/10
Exceptional
04 Mar 2021
Verified traveler
Excellent, beautiful and stunning hotel. A truly magical place.
Leisure Family
10/10
Exceptional
13 Jan 2020
Verified traveler
Very nice hotel with excellent food. The room is clean and with good view.
Leisure Family
8/10
Excellent
03 Jan 2020
David
Relaxing
Partner
10/10
Exceptional
19 Dec 2019
YS
Attentive and obliging staff, beautiful scenery and comfortable rooms
Leisure Family_with_children
10/10
Exceptional
03 Nov 2019
Anni
Amazing resort in the most beautiful surroundings. Everything here is perfection. We had a truly special time.
Leisure Family
8/10
Excellent
18 Nov 2018
Sinclair
Overall a good experience, but on the 2nd day of our stay, we came back to the room at 2pm in the afternoon and Housekeeping has yet to visit and cleaned up the room, so that was a let down, considering the resort.

However, the description given in hotels.com site was misleading, as it promised mountain views but when we checked into the hotel, they said that the room wasn’t one with mountain views.
Partner
10/10
Exceptional
07 Oct 2018
Verified traveler

Highly recommended!!

Had a wonderful stay! Serene and scenic environment. Staff were extremely helpful and speak good English. Will plan a trip back in future!
Family
10/10
Exceptional
28 Jul 2026
HSI-WEN
整體還不錯，但是飯店活動太少，餐點與房間與整體佈置沒有太大驚喜。原本預留三天時間，沒有排什麼活動想要享受飯店，但感覺有些單調。
10/10
Exceptional
19 Jul 2026
MISUK
숲속에 천국같은 곳이었습니다
시원하고 청정한 공기가 모든 스트레스를 풀게 하였습니다.
쉼이 필요하시다면 꼭 한번 방문해 보세요
Partner
8/10
Excellent
04 Jul 2026
Seonghyuk
명성에 걸맞는 친절하고 훌륭험
Partner
10/10
Exceptional
02 Jul 2026
Gyeung-min
모든 것이 완벽했다
10/10
Exceptional
07 Jun 2026
hyeongcheol
숙소와 접객 더할나위 없이 훌룡합니다
다만 편의점이 없는 점은 유의하세요
Partner
2/10
Poor
01 Jun 2026
Montserrat
Since the moment I arrived at the hotel, the service was disorganized and discourteous.

I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting.

After reaching reception, I asked about the hotel services and was informed that dinner reservations were required. However, despite arriving at the official check-in time of 3:00 PM, I was told that dinner was already fully booked and no reservation was available. As a result, I had to leave the hotel to find somewhere else to eat.

The next morning, I attempted to order breakfast to my room and was informed that breakfast also required a reservation. At no point had anyone explained this during check-in. Consequently, I had to leave the hotel again to find food elsewhere.

That same day, I tried to reserve breakfast for the following morning, but I was told it was already fully booked. This was at approximately 3:00 PM the day before, yet I was already being told that I would not be able to have breakfast at the hotel the next morning.

The facilities are beautiful and very well maintained. However, this is an expensive luxury hotel, and the overall experience does not justify the price when such basic hospitality expectations are not met.
8/10
Excellent
13 May 2026
Warintorn
Nice breakfast and if you’re staying more than one night, the team make sure that your second day breakfast will be different. Both days breakfast was superb.
Partner
10/10
Exceptional
14 Apr 2026
Yu ting
好棒體驗
Friends_and_family Family
10/10
Exceptional
20 Mar 2026
eun joo
아름답고 편안한 장소
특별한 힐링장소
Partner
10/10
Exceptional
18 Mar 2026
Chih ting
很棒的旅行體驗，整體的環境和服務感受非常得好
Partner
6/10
Pleasant
11 Mar 2026
Yi-Chen
Spa ok
Friends_and_family Friends
10/10
Exceptional
03 Mar 2026
manlin
景觀很美，整個村落很寧靜值得慢慢感受，整體規劃很貼心，泡湯非常舒服，出來還有茶、咖啡、點心休息坐一下，體驗感非常好
Friends_and_family Family
10/10
Exceptional
17 Feb 2026
eunjung
아름다운 곳입니다 좋은 시간을 보내고 왔어요
Partner
8/10
Excellent
28 Dec 2025
Hu
The room is aging and not well functioning
8/10
Excellent
27 Dec 2025
Siu Keung
職員服務好
10/10
Exceptional
22 Dec 2025
Lau
非常好👍
Leisure Partner
10/10
Exceptional
06 Nov 2025
chinching
入住輕井澤星野的經驗無與倫比，一切都令人難忘。
Friends_and_family Family
8/10
Excellent
22 Sep 2025
Yun-Hsin
以虹夕諾雅的品質來說，輕井澤的虹夕諾雅有很大的進步空間。

優點： 環境清幽，在園區裡散步很舒服；晚上也很美；下午茶跟清酒之夜很棒；咖啡，茶，飲料隨時提供

缺點：大部分服務人員的英文都不太行，連櫃檯的英文都不太能溝通，這以國際性的五星級酒店來說是非常少見的，如果你是能日文溝通的住客，你可能會感受到更多的照顧以及服務；接駁車不是在輕井澤站，而是在中輕井澤站，非常的不方便；酒店內的溫泉在室內，很悶，不是這麼舒服，外面的星野溫泉好很多；房間內沒提供瓶裝水也不是這麼符合五星級酒店的標準；洗手台ㄧ直有小小隻的蟲跑出來；晚餐好吃，早餐還好；

下次來輕井澤，付一樣的錢我們可能會選擇其他的酒店
Friends_and_family Friends
8/10
Excellent
19 May 2025
Jessie
提議裝置可調校的燈光，作住客自己選擇室內光暗，尤其是浴室。另外，請要求員工小心處理行李，因我們發現當員工協助將行李送回時，其中一行李有凹陷及裂痕
Leisure Family
10/10
Exceptional
05 Apr 2025
I-HSIU
very good
Partner
10/10
Exceptional
15 Mar 2025
Chunhua
服務人員態度親切
Friends_and_family Family
10/10
Exceptional
03 Jan 2025
Verified traveler
One of a kind place where I would like to visit every season to experience how Hoshinoya changes per season. Recommend to book a dinner 2days prior to visit, since there very few options for dinner place.
Friends_and_family Family
10/10
Exceptional
28 Dec 2024
SooJung

호시노야가루이자와

친절하고 기분좋은 여행이었지만 객실의 청결상태가 그렇게 깨끗하지는 않았습니다.
그외에 직원들도 친절하고 온천도 너무 좋았고 뭣보다도 호텔의 조경이 너무 좋았습니다
Friends_and_family Family
10/10
Exceptional
25 Dec 2024
INYOUNG
언젠간 다시 방문하도록 하겠습니다.
Friends_and_family Family
10/10
Exceptional
02 Nov 2024
Verified traveler
자연속에서 편안한 여행이었고
친절해서좋았습니다
가을경치가 너무아름다운곳이라
내년가을에도 다시오고싶네요
Partner
10/10
Exceptional
29 Sep 2024
Chi Ling Christina
不愧是當地著名的酒店，無論是酒店裡面的小溪流水、房間的環境以及服務員的素質都非常高。在此希望表揚虹夕諾雅輕井澤的各位員工，服務貼心，也會主動關心旅客的需要為我們多次提供適切的幫助，非常感激！
Leisure Partner
8/10
Excellent
22 Sep 2024
Verified traveler
What a peaceful place...you don't have TV and cables here. It has a bueatiful garden with multiple ponds. The bath facility is so so. Do not expect too much. This is the place for meditation and not-think-anything. The room price is going up too much if you not reserve earlier than you expect.
Friends_and_family Family
10/10
Exceptional
05 Jul 2024
Ventures

최고

매우 만족
Friends_and_family Family
10/10
Exceptional
23 May 2024
Verified traveler
房間十分頂級
Friends_and_family Family
10/10
Exceptional
11 May 2024
Verified traveler
房間十分頂級
Friends_and_family Family
10/10
Exceptional
03 May 2024
Jinsuk

자연친화적 호시노야

아름다운 자연과 친절함속에 아주 편안하게 쉬고왔어요!
Friends_and_family Friends
10/10
Exceptional
30 Mar 2024
Jingyi
很棒的住宿經驗，還有會中文的專員服務，很貼心。
Friends_and_family Family
10/10
Exceptional
09 Mar 2024
Verified traveler

冥想湯與蜻蜓之湯都是很棒的溫泉湯

美麗的住宿環境且有二個溫泉湯，一個是位於住宿區內的冥想之湯，另一個是位於村民食堂旁的蜻蜓之湯。這二個湯都很棒且都各有特色，是很值得一泡的極品溫泉湯。
Friends_and_family Family
10/10
Exceptional
23 Feb 2024
Wing yin
I thought it’s not really friendly for the disabled people and old people,as me I boken my leg ,and then my booking is in the third floor. But the staff told me it’s the second floor. But actually it’s should be the third floor. And didn’t help me to change to the first floor. And as I look around it’s not full actually. But the stuff didn’t help me to change to the first floor.so I didn’t had to walk around the resort area. And didn’t go to use those onsen,because of I need to upstairs and downstairs. It’s really hard for me to do. But the stuff is really helpful and nice to us. And at the last day I can walk a little.then I found out the lounge is free for the Guest have some local snacks and coffee and juice,but one of my suggestions is should be serve the fresh Mike to the guest as well. Because not everyone like to drink black coffee and not everyone like to use the Mama coffe creamer!and in this morning they have some famous cake in Japan serve for the Guest. Not bad,but it’s really too sweet for us.
Leisure Family
8/10
Excellent
16 Feb 2024
Verified traveler
The parking area is a bit far from the place we stayed, requiring us to take a shuttle bus. If we return to the hotel late at night, we will have to walk back on foot, which is quite inconvenient.
8/10
Excellent
03 Nov 2023
kim
There are too many steps and stairs and no elevator the hotel is not suitable for handcapped person and seniors.
Friends_and_family Family
10/10
Exceptional
27 Aug 2023
yuri
아름답고 훌륭한 정원 .계곡. 잘꾸며놓은 연못.선녀가 목욕할듯한 노천 잠깐이나마 무릉도원을 경험한 느낌이입니다.룸 테라스에서 정원을 바라봤을때의 풍경이 오랫동안 아른거리네요.정말 힐링그자체여서 행복한 경험이었어요.다른 계절에 또 가고싶네요.
Leisure
10/10
Exceptional
04 Aug 2023
Wong Chun Man
Decent and elegant.
8/10
Excellent
28 Jul 2023
Joohee
시설과 분위기는 매우 좋았습니다.
그러나 직원들의 친절도나 태도는 편차가 컸습니다.
어떤 직원들은 매우 친절했으나 반면 어떤 직원들은 표정도 태도도 무뚝뚝했습니다(특히 프론트에 있는 키가 큰 젊은 남자 직원;;).
또한 아쉬운 건 특급 리조트임에도 불구하고 직원들이 영어를 유창하게 못하는게 외국인 입장에서 불편했습니다.
10/10
Exceptional
15 Mar 2023
YI CHEN
很棒的住宿環境
Friends_and_family Friends
10/10
Exceptional
27 Feb 2023
Verified traveler
아름다운 자연 경관과 친절한 직원 분들, 맛있고 정갈한 식사, 피로를 풀어주는 온천, 명상까지.. 가격이 다소 있으나 완벽했습니다^^ 재방문 하고 싶어요!
Friends_and_family Friends
10/10
Exceptional
29 Dec 2022
Siu Kwan
少了電視，總體而言滿意
Leisure Family
2/10
Poor
02 Sep 2021
?
Expedia여행사 어플에서 호시노가루이자와 예약을 했습니다 분명히 내가 예약한 방 이미지사진은 눈앞에서 볼수있는 강가사진이였습니다 그런데 첫날 체크인을 하고 방배치를 받았는데 Expedia어플에있는 방이 아닌 다른방에 배치가되었습니다 기분이 굉장히 불쾌합니다 소비자기만 하는 Expedia여행사어플 사용시 주의하시길 바랍니다 Expedia 어플로 통해 숙박예약시 정확한 이미지사진이랑 상세한 설명 문구도 없어서 내가 원하는 방으로 예약이 안됬고 첫이미지사진만 보고 예약할시 저처럼 낭패봅니다 나는Expedia여행사 어플때문에 여행을 망첬습니다 어디서 보상을 받을수있죠? Expedia 이쪽에서 실수한점에 대해 인정하시고 환불 해주시길바랍니다 그나마 가루이자와 호텔은 깨끗하고 경치도 아름답고 직원들 서비스도좋고 모든게 완벽했습니다 다음부터는 절대Expedia여행통해서 예약 할일이 없을것입니다 비싼돈 내고 예약한결과가 내가 원한 방에서 숙박을 못하고 하루밤방값 버린셈입니다
10/10
Exceptional
06 Feb 2020
Shin Yun

世外桃源

服務非常好
Friends_and_family Family

Location & surroundings

Hoshinoya Karuizawa
2148 Nagakura, Karuizawa-Machi, Karuizawa, Japan

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Hoshinoya Karuizawa

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