Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Karuizawa Cross

Nagano · Japan

601-1 Karuizawa Karuizawa NaganoView location

9.0/10Excellent654 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.2/109.2
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Karuizawa Cross

Those staying at this hotel may surf on the internet thanks to the Wi-Fi access ready to use on public areas. Karuizawa Cross does not offer 24-hour reception. The premises offer accessible public areas. Parking facilities are available for guests' convenience. Some services may be payable.

Read more about this hotelShow less

With a stay at Hotel Karuizawa Cross in Karuizawa, you'll be within a 5-minute drive of Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. This family-friendly hotel is 4.1 mi (6.6 km) from Hoshino Onsen Hot Spring and 0.1 mi (0.1 km) from St. Paul's Catholic Church Karuizawa.

Make yourself at home in one of the 24 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.

Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Unicode Support true Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    The front desk is open daily from 7:00 AM - midnight. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 5 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for Japanese breakfast: approximately JPY 2500 for adults and JPY 1500 for children
    • Uncovered extended parking fee: JPY 1000 per day
    • Rollaway bed fee: JPY 5000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Korean

    Japanese

    English

Nearby attractions

St. Paul's Catholic Church Karuizawa 0.1 km / 0.1 mi
Old Karuizawa Ginza Street 0.1 km / 0.1 mi
Muro Saisei Memorial Hall 0.4 km / 0.3 mi
Karuizawa Shaw Memorial Church 0.6 km / 0.4 mi
Alexander Shaw Memorial Hall 0.6 km / 0.4 mi
Kozensui 0.9 km / 0.6 mi
Karuizawa New Art Museum 1.2 km / 0.7 mi
Karuizawa Flower Museum 1.5 km / 1 mi
Kumoba Pond 1.5 km / 1 mi
Karuizawa Ohga Hall 1.8 km / 1.1 mi
Karuizawa Station Building Memorial 2 km / 1.2 mi
Karuizawa Prince Shopping Plaza 2.2 km / 1.4 mi
Karuizawa Prince Hotel Ski Resort 2.8 km / 1.7 mi
Seizan Golf Course 2.9 km / 1.8 mi
Usui Pass 3 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Family rooms
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Wi-fi
  • Room serviceExtra charge
  • 24-hour securityExtra charge
  • FireplaceExtra charge
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • GardenExtra charge
  • TerraceExtra charge
Show 7 more facilities & services
  • Luggage roomExtra charge
  • BBQ facilities
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Non-smoking establishment
  • SkiingExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Karuizawa Cross

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Karuizawa Cross

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR NON SMOKINGTWIN • SUPERIOR NON SMOKINGTWN.SU-NM

    Photos are not available for this room type.

    Karuizawa Cross

    TWIN SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Karuizawa Cross

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Karuizawa Cross

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH VIEWSTRIPLE • WITH VIEWSTPL.WV

    Photos are not available for this room type.

    Karuizawa Cross

    TRIPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Karuizawa Cross

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWS NON SMOKINGSUITE • WITH VIEWS NON SMOKINGSUI.NM-WV

    Photos are not available for this room type.

    Karuizawa Cross

    SUITE WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Karuizawa Cross

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR WITH TERRACETRIPLE • SUPERIOR WITH TERRACETPL.SU-TR

    Photos are not available for this room type.

    Karuizawa Cross

    TRIPLE SUPERIOR WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory SUPERIORBed in dormitory • SUPERIORBED.SU

    Photos are not available for this room type.

    Karuizawa Cross

    Bed in dormitory SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Karuizawa Cross

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU

    Photos are not available for this room type.

    Karuizawa Cross

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Karuizawa Cross

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Karuizawa Cross

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR NON SMOKINGRoom • SUPERIOR NON SMOKINGROO.SU-NM

    Photos are not available for this room type.

    Karuizawa Cross

    Room SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE QUEEN BEDSUITE • DELUXE QUEEN BEDSUI.DX-QN

    Photos are not available for this room type.

    Karuizawa Cross

    SUITE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH BALCONYFAMILY ROOM • WITH BALCONYFAM.BL

    Photos are not available for this room type.

    Karuizawa Cross

    FAMILY ROOM WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Karuizawa Cross

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH VIEWS NON SMOKINGTRIPLE • WITH VIEWS NON SMOKINGTPL.NM-WV

    Photos are not available for this room type.

    Karuizawa Cross

    TRIPLE WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH TERRACERoom • SUPERIOR WITH TERRACEROO.SU-TR

    Photos are not available for this room type.

    Karuizawa Cross

    Room SUPERIOR WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEMIDOUBLE WITH VIEWSRoom • SEMIDOUBLE WITH VIEWSROO.SD-WV

    Photos are not available for this room type.

    Karuizawa Cross

    Room SEMIDOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEMIDOUBLE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SD-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Karuizawa Cross

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Karuizawa Cross

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Karuizawa Cross

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWS NON SMOKINGDOUBLE • WITH VIEWS NON SMOKINGDBL.NM-WV

    Photos are not available for this room type.

    Karuizawa Cross

    DOUBLE WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Karuizawa Cross

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Karuizawa Cross

9.0
Excellent
654 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
06 Jul 2026
Steven
Room is just next to public area, all hotel rooms are located on the same floor, worried about private privacy.
Partner
10/10
Exceptional
07 Jun 2026
Grif
nice place only the mattress was way too soft: terrible backache ensued
Family
10/10
Exceptional
05 Jun 2026
Minah
It was an amazing stay. Staff is helpful and friendly. Room is spacious.
Friends_and_family Friends
10/10
Exceptional
03 Jun 2026
Nathalia
Staff was very helpful. I stayed with my husband and 6m baby. They were many facilities for baby like baby shampoo, crib and baby monitor available.

The beds were firm and on the floor, safe for cosleeping with baby.
Family_with_children
10/10
Exceptional
02 Jun 2026
Michelle
This hotel is beautifully kept! The room we stayed in with a 13 and 10 year old was plenty large and everyone slept wonderfully! The location is perfect for exploring so much on foot! We walked all over town! Very comfortable beds! The bathroom was stocked with anything you could need and coffee tea provided was wonderful! Would love to come back!
Friends_and_family Family
10/10
Exceptional
02 Jun 2026
Mindy
Old town Karuizawa Ginza was very close by and about 10 mins from the train station. The beds were so comfy
Family
8/10
Excellent
01 Jun 2026
BOON KAI
Spacious room, friendly staff, no covered connection to carpark. No hooks to hang things.
Family_with_children
10/10
Exceptional
25 Apr 2026
Han Lim
Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away.
Family
10/10
Exceptional
03 Feb 2026
Regina
Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help.
10/10
Exceptional
03 Nov 2025
Marea
Friendly check-in, large clean room with comfortable beds. Good bathroom with nice toiletries. Excellent breakfast. Would highly recommend.
10/10
Exceptional
01 Nov 2025
xavier
Loved the large rooms with the bunk beds ! very efficient and convenient when a family of 4
Friends_and_family Family
10/10
Exceptional
28 Aug 2025
masaaki
Clean and good access. Much recommendable.
10/10
Exceptional
14 Jul 2025
Michael
We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!
Business_and_leisure Friends
8/10
Excellent
06 Jun 2025
samantha
Love that it is within walking distance to old ginza st. Love the ample parking behind the property. Never had to stress for getting a lot.

The staff are friendly and efficient.

We had the room with the loft beds. The kids love them. The stairs leading to the bunk beds are sturdy and well installed.

The bathroom is huge and had all the amenities we needed.
Leisure Family_with_children
10/10
Exceptional
02 Jun 2025
William
Clean, modern, and comfortable. Great location in the older shopping area (Gion) of Karuizawa. Kirt’s of fun shopping like Donguri, Peanuts store, and great dining options.
Leisure Family
10/10
Exceptional
23 Apr 2025
Ka Yeung
Nice service
Leisure Family_with_children
10/10
Exceptional
09 Apr 2025
Charlene
The rooms were big, clean and im a nice location!!
10/10
Exceptional
26 Mar 2025
Wilson

Great stay

Great room. Very clean and comfortable.
Friends_and_family Family
10/10
Exceptional
25 Mar 2025
Ching
Economy and comfortable stay.
10/10
Exceptional
14 Mar 2025
Tammy
Wonderful, European styled accommodations and hotel. Clean, tastefully designed and decorated. Love the unique layout of an all-inclusive town. only wish more things were open, but I’m guessing that’s due to the low tourist season. Will be back to this hotel when we explore during a more open season the entrance is tricky. It’s on the side street with parking across.
Leisure Friends
10/10
Exceptional
05 Feb 2025
Chie
The room design is awesome and we would like to stay again.
The location is also good, we could walk shopping street and sightseeing sites.
Leisure Family_with_children
10/10
Exceptional
17 Nov 2024
Michelle Pao Fei

Delight travellers and excellent location

The room is clean and staffs are friendly and helpful, but the room should have proper light fixtures in the corner of room, and small tables for extra luggages, otherwise this is very good value to stay while in Karuizawa.
Partner
8/10
Excellent
12 Nov 2024
Denise
The hotel was very clean and the rooms were large. They were just like the pictures. The included buffet breakfast downstairs was convenient. The location was right next to the Ginza shopping street and only a 20 minute walk to Kumoba Pond.
Leisure Family
10/10
Exceptional
06 Nov 2024
Jessica
Amazing service!
Leisure Partner
10/10
Exceptional
12 Oct 2024
Arvind
Spacious room for a small family. Well located being close to shopping strip and within walking distance of good restaurants. Parking lot opposite the hotel was handy, as we had a hire car.
Leisure Family_with_children
10/10
Exceptional
06 Oct 2024
Nasser
Nice property in a quiet place with lots of restaurants around.
Leisure Family_with_children
10/10
Exceptional
03 Jul 2024
Addy
Perfect place for vacation
10/10
Exceptional
21 Jun 2024
Mandy
Amazing, clean, nice and cozy
Leisure Family
8/10
Excellent
07 Jun 2024
KA HO
Decent place to stay in as the staff were nice and friendly. The place was not very occupied at the nights i stayed so it was really quiet to a point it was kinda scary as no staff were stationed after some time.
Leisure Self
10/10
Exceptional
19 May 2024
H
A very nice hotel botique hotel. Interesting configuration as the upper level is the hotel, first level has all the retail shops. Walking distance to many nice small shops.
Partner
10/10
Exceptional
15 May 2024
Raymond
Everything is excellent except no laundry service or self-serve laundry provided in the hotel. Otherwise, it would be a prefect 10 score.
Self
10/10
Exceptional
21 Apr 2024
Marietta
This property was very modern. Great location and very walkable to shopping and other forms of transportation.
Business_and_leisure Family
10/10
Exceptional
14 Apr 2024
Andrew
Very modern and clean hotel. Heater was great. there is floor heating. Staff are very friendly and car park is a short walking distance from hotel. i would definitely return.
Leisure Family
8/10
Excellent
30 Mar 2024
Lionel
Room was roomy and amenities up to standard. The adjoining carpark not paved and muddy during winter months.
Leisure Family
10/10
Exceptional
26 Mar 2024
Lai Ping
Spacious room, nice ambience and friendly staff
Leisure Partner
8/10
Excellent
07 Feb 2024
Lam Ka
The room is spacious and we were being warm welcome from the staffs.
Leisure Partner
10/10
Exceptional
02 Dec 2023
Michael
Amazingly unique and cool hotel in a great location. Really big room, clean and comfortable.
Partner
10/10
Exceptional
05 Nov 2023
Ho Yan

Wonderful stay!

Just the perfect hotel one can find in Karuizawa, especially for non-driving tourists. From the station, you can take a bus right to “Kyu Karuizawa” and this hotel has actually one entrance in the main Kyu Karuizawa street. There is another bus stop nearby which you can take to Shiraito Waterfalls.
This hotel is just the most considerate and detailed minded hotel I have ever been. They even provide guests with cleansing oil, facial wash, toner and face lotion - if you are just in Karuizawa for a short stay, you can just leave your worries to the hotel. This hotel will definitely be on my top list if I ever visit Karuizawa again!
Partner
10/10
Exceptional
29 Jun 2023
Kai Wai Alvin
The room is spacious with many windows. The environment is beautiful and surrounded by tall trees. The staff at front desk is polite and helpful.
Leisure Family
10/10
Exceptional
27 Jun 2023
Peggy
clean
10/10
Exceptional
16 Jun 2023
Dimitrios
The room was spacious and clean with floor heating.
Leisure Partner
10/10
Exceptional
06 Apr 2023
Verified traveler

I will stay again

Friendly reception. Nice decor.
Partner
10/10
Exceptional
22 Mar 2023
HY
Very friendly staff. Room condition very nice. Would definitely come back again.
Leisure Partner
8/10
Excellent
16 Feb 2023
Fenny
Clean room .staffs vary helpful.
Room light a bit dark
Leisure Family
4/10
Poor
02 Feb 2023
Si Mak
We had stayed there for 2 nights and they didn’t tidy up our room.
Leisure Family_with_children
10/10
Exceptional
01 Jan 2023
JAIME

Great Stay in Karuizawa

Excellent stay in Karuizawa. Highly recommend. Located right on Ginza shopping street, convenient location to check out karuizawa and many great restaurants in walking distance. Free parking provided.
The staff were great , they were very accommodating and helped made arrangements for my trip. Thank you and greatly appreciated.
Friends_and_family Family
8/10
Excellent
26 Nov 2022
Annie
房间没有照片好。房间设施不那么好用。离车站远,不推荐。
Leisure Family
10/10
Exceptional
25 Nov 2022
Mia
great stay, location, and service. I highly recommend
Leisure Friends
6/10
Pleasant
24 Nov 2022
Vera neide
The hotel is a good surprise once we are inside. The staff were helpful and friendly. The room a bit small for the outlook… the restaurant, bar were all closed during my two nights staying.
Leisure Family
8/10
Excellent
26 Oct 2022
Sook Nee
Strategic location in the middle of old karuizawa. Perfect walking surround. Hotel give unlimited parking ticket.
Leisure Family
10/10
Exceptional
21 Feb 2022
RAFAEL CAETANO
The room was clean and spacious. The service was excellent.
Breakfast was good (could be better). But the pizza at the same restaurant -- technically not part of the hotel -- was superb.
The location is OK; while it's possible to get around via public transportation, you'd be better driving or getting a cab.
Leisure Self
10/10
Exceptional
19 Jan 2022
Shinnosuke
The place was amazing. Super clean, comfortable. The staff was kind and shared their favorite places to visit in the city
Leisure Partner
10/10
Exceptional
02 Jan 2022
Paul
spacious and friendly
Leisure Family_with_children
10/10
Exceptional
04 Jul 2021
Verified traveler
Super modern and clean rooms. Very friendly staff.
Leisure Family
10/10
Exceptional
24 Jan 2021
Ceazar
The staff was very friendly and knowledgeable about the area. The hotel and town were a great place to relax.
Leisure Family
10/10
Exceptional
20 Dec 2020
Verified traveler
Very nice and new hotel with friendly staff. Great location. Highly recommend
Leisure Partner
10/10
Exceptional
10 Nov 2020
Lydia

Always a wonderful time

The atmosphere is cozy, clean and conveniently located to shopping and sightseeing. It was our friend's birthday and the staff went out of their way to wish her a happy birthday. Every staff member that we spoke with was friendly and always very helpful.
Friends_and_family Friends
10/10
Exceptional
18 Sep 2020
Verified traveler

Hotel Karuizawa Cross

We enjoyed our trip, the staff was great, the hotel was everything we expected and more.
Friends_and_family Family
10/10
Exceptional
17 Aug 2020
Jason

Fantastic first stay

Hotel Karuizawa Cross, was a fantastic experience, especially if you have a family or large group. It's right in the middle of the best area, it's brand new, price is good, free parking and amazing service. Will definitely stay again.
Friends_and_family Family
10/10
Exceptional
04 Aug 2026
Hongbok
깨끗한 호텔, 끝내주는 위치, 직원서비스는 글쎄. 일부직원은 너무 친절하지만. 대부분 Attitude 는 보통
8/10
Excellent
02 Aug 2026
ITO
広くてオシャレで木の香りがする部屋でした!
シャワーも強めでバスタブ無しでも満足でした
10/10
Exceptional
28 Jul 2026
SHIH PIH
乾淨且逛街方便,很多新奇的東西可以逛跟採買,推薦。
8/10
Excellent
14 Jul 2026
ikumi
場所的には最高。
ベットが低い。高齢者には低すぎで、ソファーがないのは不便を感じた。
Partner
10/10
Exceptional
17 Jun 2026
Keunyoung
It was a great experience to stay in this hotel.
The room was specious with a nature view and comfortable bed, clean bathroom.
10/10
Exceptional
21 May 2026
HIROTAKA
最高です。
Family
10/10
Exceptional
05 May 2026
Kiyomi
2歳児連れての旅行でしたが、大変快適に過ごさせていただきました。ありがとうございました!
10/10
Exceptional
30 Apr 2026
tomomi
旧軽井沢銀座通りに隣接しているので、観光に便利でした。
部屋には床暖房もありまだ肌寒い4月の終わりの朝にはありがたかったです。
部屋が広いので、加湿器はもう一台あっても良かったかなと思いました。
バストイレ洗面の扉が一部ガラスなので、外から見えるのが少し残念でした。
スタッフの方達は親切で感じがとても良かったです。大人数で素敵なホテルに泊まれて良い思い出になりました。ありがとうございました。
Family_with_children
8/10
Excellent
23 Apr 2026
HIROMI
清潔な客室で、シャワーのみでしたが快適によく眠れました。
教会の前にあり、ホテルは2階にあるため、エレベーター見つからないとわかりにくいです。外国人のお客様に人気のようです。アミニティがたくさんあり、冷蔵庫や無料の水で提供されています。スタッフは日本人、外国人スタッフがいます。24時以降にはフロントがいないです。
旧軽井沢商店街は近くなため、お店、レストランには困らないと思います。
Family
10/10
Exceptional
07 Apr 2026
Yuichiro
春の軽井沢を満喫できました!
Friends_and_family Family
6/10
Pleasant
03 Apr 2026
Yifei
就在輕井澤銀座通裡的購物中心裡的2樓,房間乾淨,沒有浴缸,我訂的房型是比較貴的,很大間,有陽台,員工只有2位外籍人士,溝通還行,英文很好,下次不會住了。
Self
10/10
Exceptional
31 Mar 2026
Kazuyoshi
客室はきれいで、泊まることに対して不便はない。スタッフも外国の方だが日本語が上手で全く問題ない。周辺のお店は閉店時間が激早。夕方5時を過ぎると近くの店はほとんどクローズ。夜遅くまで開いてるのはホテルのバーから付近のワインバーくらいか!?もう少し歩けばレストラン空いてるのかもしれませんが。コンビニも車で移動しないとないので、宿泊の際は必要なものは事前に買っておいてください。
朝食はホテルで食べてないので評価なしです。

子供達は個人個人の個室のようなバンクベッドスタイルに大喜びでした。
Friends_and_family Family
10/10
Exceptional
28 Mar 2026
SHIN
とにかく立地が最高!部屋もフローリングで素足で過ごせるのがとても良かったです。
8/10
Excellent
18 Mar 2026
Daiji
はい
10/10
Exceptional
03 Mar 2026
Hiu Tung Jessica
有免費停車 員工非常友善
10/10
Exceptional
11 Feb 2026
ゆめ
接客が素晴らしく、とても満足しました。フロントは外国人スタッフの方が対応していただきましたが、下手な日本人スタッフより丁寧な対応をしていただきました。大満足です。ありがとうございました。
6/10
Pleasant
08 Feb 2026
HSILI
房間很美唯一美中不足就是地點,附近沒有一家便利店,當我們晚上要出去吃晚餐,頂著0度左右的天氣被三四家餐廳婉拒,差點沒飯吃
Friends_and_family Family
8/10
Excellent
31 Jan 2026
Kimie
バスタブがなく、設備はミニマムでしたが、お部屋はきれいでベッドも快適でした。フロントの方も笑顔で丁寧でした。
Leisure Family
8/10
Excellent
29 Nov 2025
Man Fung
房間非常齊潔,職員態度親切友善
10/10
Exceptional
15 Nov 2025
Karman
客房整潔、職員有禮貌!
Friends_and_family Family
8/10
Excellent
03 Nov 2025
RIE
シャワーヘッドの角度が変えられなくて、少し使いにくかったです。
Friends_and_family Family
10/10
Exceptional
31 Oct 2025
Mitsuaki
客室のほとんどが離れのよう。2Fのみなので、上の階の足音が無い。
Leisure Family
4/10
Poor
28 Oct 2025
HIROE
3人部屋は雰囲気があって良かったけど、年配の人達は段差につまづいて危ない。
10/10
Exceptional
01 Oct 2025
KANATANI
素晴らしいスタッフ対応。部屋の無料アップグレードもこちらの都合に合わせてくれました。軽井沢観光ではロケーションも申し分ないと思います。また次の機会も利用したいと思います。
Leisure Partner
10/10
Exceptional
23 Sep 2025
Takanori
スタッフの方々が丁寧で、気持ちよく利用できた。外のテーブルが気持ちよかった。最高の旅行でした。
Leisure Family
4/10
Poor
20 Sep 2025
マリ
朝食付きで2泊したが、朝食が2回とも全く同じメニューだったのがとても残念。食べる人のことを考えてほしいと思った。
Leisure Family
10/10
Exceptional
07 Sep 2025
Nobue
BBQが雨でできず残念。
それ以外は大満足。
次回はBBQしたいです
Leisure Family_with_children
6/10
Pleasant
22 Aug 2025
ChingChing

灰塵棉絮頗多

房間床邊灰塵棉絮很多,整晚咳嗽不止
Friends_and_family Family
10/10
Exceptional
18 Aug 2025
KAZUKI
I was delighted with everything, including the bed and other properties.
Leisure Family_with_children
8/10
Excellent
06 Aug 2025
Hiromichi
とても便利な場所にあって良かったです。
Leisure Family_with_children
8/10
Excellent
29 Jul 2025
ちづる
無駄な物がなく、部屋もベッドも広く心地良く過ごせました。
Leisure Family
10/10
Exceptional
26 Jul 2025
KIM FUNG

渡假休息之選

非常足夠的客間,十分舒適。住宿包含免費泊車,可自由出入,十分方便。
Partner
10/10
Exceptional
25 Jul 2025
MIKI
昨年も泊まり、気に入って今年も泊まりましたが、本当に便利だし、お部屋もきれいで、ホテルスタッフの方も雰囲気が良く、大変満足しております。
また、泊まりたいです。
Leisure Family_with_children
10/10
Exceptional
13 Jul 2025
??
とても使いやすいホテル。
10/10
Exceptional
03 Jul 2025
ヒロキ
駐車場がわかりづらいが、宿泊すれば無料なので文句なしです!
Leisure Partner
8/10
Excellent
08 Jun 2025
takamichi
総合評価は星四つですが、10段階中9点ですね。旧軽井沢銀座に面しており、外で食事をするにも便利です。
部屋数の割にスタッフも多く、とても親切で好感が持てました。また利用したいです。
Leisure Family
10/10
Exceptional
04 Jun 2025
Man Wah
地點方便,環境舒適,房間整潔
Leisure Family
10/10
Exceptional
01 Jun 2025
AYUMI
とても清潔で気持ち良く滞在できました。
Leisure Family
8/10
Excellent
30 May 2025
Rieko
綺麗なお部屋でよかったです。
Leisure Friends
10/10
Exceptional
15 May 2025
Kenji
5月に宿泊した際、床暖房が強力、就寝前にオフにすることをお勧めします。冬季は有効な暖房設備と思われます。
10/10
Exceptional
13 May 2025
Kumiko
旧軽井沢銀座のストリートに面しているにも拘らず、チャーチ側だったので、緑が豊か、とても静かで快適でした。
大満足です
Leisure Family

Location & surroundings

Karuizawa Cross
601-1 Karuizawa Karuizawa Nagano, Karuizawa, Japan

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Karuizawa Cross

7 hotel photos