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Tsuruya Ryokan

Nagano · Japan

678 Oaza-Karuizawa, Karuizawa-machiView location

9.4/10Excellent146 Reviews
Cleanliness9.4/109.4
Service9.6/109.6
Comfort8.8/108.8
Condition8.8/108.8
Neighborhood9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tsuruya Ryokan

All guests staying at this property will enjoy a peaceful and calm stay on the premises, as it counts with a total of 13rooms. Clients may take advantage of the Wi-Fi connection on public areas. Unfortunately, the front desk is not open 24 hours.

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With a stay at Karuizawa Tsuruya Ryokan in Karuizawa, you'll be within a 5-minute drive of Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. This spa ryokan is 0.1 mi (0.1 km) from Old Karuizawa Ginza Street and 0.1 mi (0.2 km) from Karuizawa Shaw Memorial Church.

Make yourself at home in one of the 25 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include complimentary bottled water, and housekeeping is provided daily.

Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support false Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    The front desk is open daily from 9 AM - 9 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 5 PM to receive dinner. Guests with Breakfast/Half Board plans must book meals in advance.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for local cuisine breakfast: approximately JPY 2200 for adults and JPY 1650 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Old Karuizawa Ginza Street 0.1 km / 0.1 mi
Karuizawa Shaw Memorial Church 0.2 km / 0.1 mi
Muro Saisei Memorial Hall 0.3 km / 0.2 mi
Alexander Shaw Memorial Hall 0.3 km / 0.2 mi
St. Paul's Catholic Church Karuizawa 0.4 km / 0.3 mi
Kozensui 1.3 km / 0.8 mi
Karuizawa New Art Museum 1.4 km / 0.9 mi
Karuizawa Flower Museum 1.7 km / 1.1 mi
Kumoba Pond 1.8 km / 1.1 mi
Karuizawa Ohga Hall 2 km / 1.2 mi
Karuizawa Station Building Memorial 2.2 km / 1.3 mi
Karuizawa Prince Shopping Plaza 2.5 km / 1.5 mi
Kumanokotai Shrine 2.7 km / 1.7 mi
Usui Pass 2.7 km / 1.7 mi
Usui Pass Observation Platform 2.8 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 13
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Garden
  • Newspapers
  • Luggage room
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room ECONOMY NON SMOKINGRoom • ECONOMY NON SMOKINGROO.EY-NM

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Tsuruya Ryokan

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Tsuruya Ryokan

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY

    Photos are not available for this room type.

    Tsuruya Ryokan

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU

    Photos are not available for this room type.

    Tsuruya Ryokan

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMY NON SMOKINGTWIN • ECONOMY NON SMOKINGTWN.EY-NM

    Photos are not available for this room type.

    Tsuruya Ryokan

    TWIN ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Tsuruya Ryokan

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tsuruya Ryokan

9.4
Excellent
146 Reviews
Cleanliness
9.4 /10
Service
9.6 /10
Comfort
8.8 /10
Condition
8.8 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
50 reviews shown
8/10
Excellent
01 Jul 2026
Phoebe
It’s a bit dated but very clean hotel. The onsen is a bit small than I expected.
The unagi restaurant next door is awesome. It’s just a min walk from the hotel
10/10
Exceptional
20 Jun 2026
John
Great location.
Family_with_children
10/10
Exceptional
19 Feb 2026
Holly
This was simply the best and most lovely hotel stay in Japan ever and I have traveled there many times. The staff are so incredibly kind - it is overwhelming. The rooms are old-fashioned but quaint. The location is fantastic - at the end of the road so nice and quiet. The buffet breakfast was lovely - highly recommended. If you're using Google Maps to get there - take a cab from the train station and don't bother with the bus. It's only 1300 yen and so worth it. Absolutely loved this place and will most definitely go back!
Partner
6/10
Pleasant
17 Oct 2025
Georgy
Nothing special. Regular 3 star hotel. Breakfast fully booked, dinner fully booked that what we found out after making a room reservation. Small old rooms with tiny bathroom. Not cheap for what you get. Location is good.
10/10
Exceptional
08 Sep 2025
Elaine
Had an authentic Japanese ryokan experience. We opted for the Japanese style bedding with half board. So the complete tatami mats, sliding shoji doors and futton bedding. Dinner was Kaiseki, and fugu was on the menu, simply amazing! Staff is also very nice and polite. I definitely highly recommend Tsuyu Ryokan!
Leisure Friends
10/10
Exceptional
10 Feb 2025
Zhengxue
A hotel with rich cultural heritage, elegantly and uniquely decorated, offering attentive and thoughtful service. The hot springs are clean and refreshing, and there is a laundry and drying room available. I have already recommended it to my friends.
10/10
Exceptional
24 Dec 2024
Calvin
Excellent location when visiting Karuizawa. We stayed the night and were able to take advantage of the slower pace around the area.
Leisure Family
10/10
Exceptional
29 Nov 2024
Hin
This place is very good, will visit again
Leisure Partner
10/10
Exceptional
23 Nov 2024
Verified traveler
Small but cozy ryokan with exceptionally friendly and helpful staff. Enjoyed our 2 nights there very much
Friends_and_family Friends
6/10
Pleasant
14 Oct 2024
Naomi
畳の部屋が別にあったので3人で泊まるのに丁度良かったです
Leisure Family
8/10
Excellent
28 Aug 2023
Sayuri
I really liked traditional Japanese Ryokan atmospher in this property.
I also enjoyed hotspring with my 2 year-old kid.
Leisure Family_with_children
10/10
Exceptional
30 May 2023
Fui Choong
Traditional plus western settings
Leisure Partner
10/10
Exceptional
28 Jul 2020
よっしー
とても情緒ある建屋に、お庭、温泉もとても癒されました。チェックインの対応もスムースで お部屋も昭和の香りがする素敵なオチついた趣が素敵です。
お夕食の世役をしておけばまた良かったのかな・・・TO帰路に考えて次回乗りようが楽しみです。感謝です!
Business_and_leisure Self
10/10
Exceptional
22 Jan 2019
Evelyn
Highly recommended
Friends
10/10
Exceptional
08 Jul 2026
Takehiko
とても良い旅行が出来ました
ありがとうございました♪
10/10
Exceptional
21 Jun 2026
norio
歴史がある旅館の雰囲気が良かったです。近くに店もあり便利でした。
10/10
Exceptional
06 Jun 2026
KUMIKO
高齢の母の希望で軽井沢旅行にきました。旧軽井沢銀座近くの立地で母がとても楽しめました。
お部屋も清潔で、スタッフの方の接遇も素晴らしかったです。
夕食も母にはやや量が多いようでしたがとても美味しかったです。
Family
10/10
Exceptional
04 May 2026
Pierre
Toppen. Vänligt, hjälpsamt, mysigt
10/10
Exceptional
05 Mar 2026
??
朝食は和洋食ビッフェでした!
どれも全て美味しくて幸せな朝食タイムでした!
Partner
10/10
Exceptional
16 Feb 2026
NATSUKI
部屋も館内も歴史を感じる良さが素晴らしく、とても清潔で快適に過ごさせてもらいました。スタッフの方達も皆親切で優しく、朝食も最高でした。子供達もまた泊まりたいと喜んでいます。素敵な時間を過ごさせてもらいました、ありがとうございました。
Friends_and_family Family
8/10
Excellent
16 Jan 2026
TAKEO
良かったです。
8/10
Excellent
27 Dec 2025
HIROYUKI
朝ごはんも美味しい
Leisure Friends
10/10
Exceptional
19 Dec 2025
YASUSHI
歴史ある佇まいでした。
Friends_and_family Family
10/10
Exceptional
13 Oct 2025
Naoki
歴史の風格の中で清潔感とスタッフの高いホスピタリティ、モチベーションを感じた。また言うまでも無く、ロケーションは旧軽井沢銀座沿いの最高な立地条件で、共同の浴場も大変良かった。
Leisure Family
10/10
Exceptional
08 Aug 2025
miyuki
ロビーの雰囲気や展示物もゆっくりじっくり見たくなるような旅館でした。
Leisure Family
10/10
Exceptional
06 Aug 2025
Kohei
居心地良かったです。
10/10
Exceptional
28 May 2025
Tomoyuki
ロケーション、設備、従業員の方の対応共にとても良かったです。
Leisure
8/10
Excellent
06 May 2025
???
よかったです
Leisure Family
10/10
Exceptional
26 Mar 2025
Kenichiro
旅館の前の通りは人通りが多いので、車だと行きづらい。
不満はそのくらいで、旧軽井沢を散策するにはちょうど良い立地だし、ご飯も美味しくて大満足です。
Leisure Family
6/10
Pleasant
04 Jan 2025
makoto
雪のせいか部屋のテレビが観られなくなりました
10/10
Exceptional
01 Jan 2025
Verified traveler
入住前聯絡都會儘速回覆,住宿期間的服務相當貼心,房客的請求都會盡可能滿足。
早晚餐非常讚,有很多在地料理,訂房時傳達飲食習慣的話,會配合調整菜色。
房間很有老溫泉旅館的感覺,但是廁所之類的設施都有經過改修,很新很乾淨。
溫泉浴場不大,沒有露天浴池,可是泉質很好,泡完皮膚會滑溜滑溜的。
旅館在舊輕井澤商店街的盡頭,周邊不會過於吵雜,觀光又相當便利。
Friends_and_family Family
10/10
Exceptional
31 Dec 2024
MASAYOSHI
とにかく接客が素晴らしかったです。
10/10
Exceptional
09 Dec 2024
SHUMI
お食事が美味しかった。
10/10
Exceptional
05 Dec 2024
Shang Yang

Nice onsen area!

Nice onsen area!
Friends_and_family Friends
10/10
Exceptional
14 Oct 2024
Verified traveler

ゆっくり過ごせました

古くからの由緒ある旅館でした。接客や対応もよくゆっくり過ごせました。夕飯・朝食とも美味しくいただきました。軽井沢に行くことがあればまた利用したいです。
Friends_and_family Family
10/10
Exceptional
27 Aug 2024
??
老舗旅館らしく、細かな点まで気を遣っている事に感動しました。
食事も美味しく、閑静な場所にある素晴らしい旅館でした。
Leisure Family
8/10
Excellent
03 Aug 2024
Chihiro
老舗旅館の風情、 また旧軽井沢銀座のストリートという立地も魅力でした 軽井沢好きな私にとって気になる旅館でしたので泊まってみてよかった
温泉浴場があるのが良いです
Friends_and_family Family
8/10
Excellent
17 Jul 2024
Chihiro
老舗旅館の風情、 また旧軽井沢銀座のストリートという立地も魅力でした 軽井沢好きな私にとって気になる旅館でしたので泊まってみてよかった
温泉浴場があるのが良いです
Friends_and_family Family
10/10
Exceptional
28 Jan 2024
Keiichi
小学生の子供を2人連れていきましたが、満足いく旅行となりました。ありがとうございます。
Leisure Family_with_children
10/10
Exceptional
27 Nov 2023
JENCHORNG
If you want to enjoy Japanese cultures about Ryokan in Karuizawa, here is the best place you may want to pay a visit. Everything is so perfect.
Leisure Friends
10/10
Exceptional
09 Nov 2023
TOMOKO
長い歴史を感じる反面、館内は何処も掃除が行き届き、スタッフの方も皆気持ちの良い対応で、長く滞在をしたくなる旅館です。
10/10
Exceptional
22 Oct 2023
xinrui
2回目です。綺麗で和で和やかでいいホテルです。
2/10
Poor
14 Oct 2023
Hanako
建物が老舗で古いという理由はあると思うが、ドアや道具が古過ぎて、値段と比例しない
10/10
Exceptional
07 Jul 2023
masahiko
接客が素晴らしい
Leisure Self
10/10
Exceptional
04 Jun 2023
TOMOKO
歴史ある旅館ですが、とても快適に使うことができました。
Business_and_leisure Self
8/10
Excellent
05 May 2023
???
旧軽井沢通りの一番奥に位置するので旧軽観光や近隣の散歩に便利な位置でした。10時チェックアウト後も12時過ぎまで駐車させていただけたのでゆっくり観光出来ました。
部屋は本館和室で室内は綺麗でしたが、トイレとユニットバスに古さを感じました。
館内の浴場は24時間制だったので早朝ゆっくり入ることができて良かったです。
朝食はビュッフェでしたがとても美味しかったです。
Leisure Family
8/10
Excellent
18 Apr 2023
Verified traveler
20mins walk to the karuizawa station, it only costs around 1000yen for a taxi ride. Dinner is a must try here, very delicious and decent traditional Japanese cuisine. Room size is okay, just the public bath is a bit too small.
Self
8/10
Excellent
14 Mar 2023
Takashi
軽井沢銀座が近く大変便利でした
10/10
Exceptional
17 Jan 2023
Miu Hung
是小旅館形式,以我所付的價錢一泊二食,值回票價。從check in開始,已感受到員工們的主動、親切、恰到好處的待客態度。沒有駕車入住也方便,非常推薦。
Leisure Self
10/10
Exceptional
17 Oct 2022
Katsunori
初めての利用でしたが、スタッフの方々はとても感じが良く、建物は歴史ある感じでしたがお部屋や設備は清潔で、とても気持ちよく滞在出来ました。旧軽井沢でのお買い物や別荘エリアの散歩にも便利でした。機会があればまたお世話になりたいです。
Leisure Family

Location & surroundings

Tsuruya Ryokan
678 Oaza-Karuizawa, Karuizawa-machi, Karuizawa, Japan

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Tsuruya Ryokan

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