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Kyukaruizawa Kikyo, Curio Collection by Hilton

Nagano · Japan

Karuizawa, Kitasaku, 491-5 3View location

9.4/10Excellent412 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.4/109.4
Condition9.2/109.2
Location8.0/108.0
Neighborhood9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Kyukaruizawa Kikyo, Curio Collection by Hilton

Experience a luxury retreat that delights all senses at Kyu Karuizawa Kikyo, Curio Collection by Hilton. Nestled amid lush grounds in the mountain village of Karuizawa, just an hour outside Tokyo, our hotel inspires with its peaceful ambience and genuine ‘omotenashi' hospitality.

Japanese architect Yukio Hashimoto lends his designer touch to our guest rooms, featuring a seating area with sofa, a 50-inch HDTV and complimentary WiFi. Many rooms also have a balcony – perfect for enjoying the sun's warmth, a breeze or even some birdwatching.

Choose a deluxe room for extra space and amenities. Take in views of the beautiful courtyard while savoring breakfast, a casual lunch or French fusion cuisine at our restaurant, Sonorite.

The lounge is a tranquil place for light snacks and specialty coffee, and we're pleased to offer in-room dining each morning ‘til night. Indulge at the spa and sauna and breathe in the enticing hinoki at our traditional Japanese public bath.

Read more about this hotelShow less

The fitness center offers modern equipment and an inspired setting for productive workouts. Plan a meeting in your choice of three versatile banquet rooms or gather with loved ones in the chapel for an intimate wedding ceremony.

With a stay at Kyukaruizawa Kikyo, Curio Collection by Hilton, you'll be centrally located in Karuizawa, a short 5-minute walk from Old Karuizawa Ginza Street and 10 minutes by foot from St. Paul's Catholic Church Karuizawa.

This luxury hotel is 0.7 mi (1.2 km) from Karuizawa Shaw Memorial Church and 0.8 mi (1.2 km) from Kumoba Pond. Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access is available to keep you connected.

Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Karuizawa?

This hotel has 1507 square feet (140 square meters) of space consisting of conference space and 3 meeting rooms. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Contactless check-out is available.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the breakfast rate for children 17 years and younger when sharing existing bedding with an adult. Breakfast for children is available for the listed breakfast fee.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Additional fees apply to children 4 to 6 years old for breakfast.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 4786 for adults and JPY 2983 for children
    • Late check-out is available for a fee (subject to availability)
    • Futon bed fee: JPY 12430 per night
    • Rollaway bed fee: JPY 12430.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Old Karuizawa Ginza Street 0.4 km / 0.3 mi
Karuizawa New Art Museum 0.5 km / 0.3 mi
St. Paul's Catholic Church Karuizawa 0.8 km / 0.5 mi
Karuizawa Flower Museum 0.9 km / 0.5 mi
Kumoba Pond 1 km / 0.6 mi
Muro Saisei Memorial Hall 1 km / 0.6 mi
Kozensui 1.1 km / 0.7 mi
Karuizawa Shaw Memorial Church 1.1 km / 0.7 mi
Alexander Shaw Memorial Hall 1.3 km / 0.8 mi
Karuizawa Station Building Memorial 1.3 km / 0.8 mi
Karuizawa Ohga Hall 1.3 km / 0.8 mi
Karuizawa Prince Shopping Plaza 1.7 km / 1.1 mi
Karuizawa Prince Hotel Ski Resort 2.2 km / 1.3 mi
Seizan Golf Course 2.2 km / 1.4 mi
Karuizawa Prince Hotel Golf Course 2.5 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • Number of floors (main building): 3
  • Double rooms: 50
  • Suites: 6
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
Show 60 more facilities & services
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Valet parking
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Electric kettle
  • Towels and bed linen
  • BarExtra charge
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Banquet hallExtra charge
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 3
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Game roomExtra charge
  • Sauna
  • Hot tub
  • MassageExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Set menu dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Non-smoking establishmentExtra charge
  • Fitness
  • Horse ridingExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • TennisExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUMTWN.PI-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 48 m²TWN.DX-1
    TWIN DELUXEPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Balcony
    • Electric Kettle: 1
    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock
    • Bathtub: 1
    Show all 13 amenities
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN DELUXE

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Room amenities

    • Balcony
    • Electric Kettle: 1
    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock
    • Bathtub: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 56 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Minibar
    • Tea and coffee making facilities
    • Safe
    • Alarm clock
    • Slippers
    • Smoke detector
    • Children share the bed with parents

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE QUEEN SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Minibar
    • Tea and coffee making facilities
    • Safe
    • Alarm clock
    • Slippers
    • Smoke detector
    • Children share the bed with parents

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 48 m²TWN.DX
    TWIN DELUXEPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Children share the bed with parents
    • Slippers
    • Smoke detector
    • Desk
    • Bathtub: 1
    • Hairdryer
    • TV
    • Minibar
    Show all 13 amenities
    • Tea and coffee making facilities
    • Safe
    • Balcony
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN DELUXE

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Room amenities

    • Children share the bed with parents
    • Slippers
    • Smoke detector
    • Desk
    • Bathtub: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Safe
    • Balcony
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 34 m²TWN.SU
    TWIN SUPERIORPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Smoke detector
    • Children share the bed with parents
    • Alarm clock
    • Slippers
    • Shower: 1
    • TV
    • Minibar
    • Tea and coffee making facilities
    Show all 9 amenities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN SUPERIOR

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Smoke detector
    • Children share the bed with parents
    • Alarm clock
    • Slippers
    • Shower: 1
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH BALCONYTWIN • DELUXE WITH BALCONY • 48 m²TWN.BL-DX
    TWIN DELUXE WITH BALCONYPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Minibar
    • Tea and coffee making facilities
    • Safe
    • Alarm clock
    • Slippers
    • Smoke detector
    • Children share the bed with parents

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN DELUXE WITH BALCONY

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL-DX

    Room amenities

    • Minibar
    • Tea and coffee making facilities
    • Safe
    • Alarm clock
    • Slippers
    • Smoke detector
    • Children share the bed with parents

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUM • 1 Bedroom • 56 m²TWN.PI
    TWIN PREMIUMPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Bathtub: 1
    • Electric Kettle: 1
    Show all 13 amenities
    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN PREMIUM

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI

    Room amenities

    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Bathtub: 1
    • Electric Kettle: 1
    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDS • 1 Bedroom • 56 m²SUI.2B
    SUITE TWO BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Smoke detector
    • Children share the bed with parents
    • Minibar
    • Bathtub: 1
    • TV
    • Slippers
    • Desk
    • Alarm clock
    Show all 10 amenities
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE TWO BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Room amenities

    • Smoke detector
    • Children share the bed with parents
    • Minibar
    • Bathtub: 1
    • TV
    • Slippers
    • Desk
    • Alarm clock
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUM • 1 Bedroom • 56 m²TWN.PI-1
    TWIN PREMIUMPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock
    • Cot on demand
    • Safe
    • Tea and coffee making facilities
    Show all 11 amenities
    • Minibar
    • TV
    • Bathtub: 1

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    TWIN PREMIUM

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI-1

    Room amenities

    • Children share the bed with parents
    • Smoke detector
    • Slippers
    • Desk
    • Alarm clock
    • Cot on demand
    • Safe
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Bathtub: 1

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Kyukaruizawa Kikyo, Curio Collection by Hilton

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Kyukaruizawa Kikyo, Curio Collection by Hilton

9.4
Excellent
412 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
8.0 /10
Neighborhood
9.4 /10
Amenities
9.2 /10
100 reviews shown
6/10
Pleasant
08 Mar 2026
Tal
2nd time in this hotel, was definitely less good than the first time, dinner was amazing but breakfast had a lot of issues, my pregnant wife had bottle cap in her salad and our coffee we ordered for breakfast never came, expect more from an hotel at this price point, we will probably not come again
10/10
Exceptional
06 Jan 2026
Kristina
Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops.
A highlight of our trip.
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Crystal
Excellent service
Leisure Family
8/10
Excellent
30 Dec 2025
Athanasia
We overall enjoyed our stay. The room was spacious and clean. Staff were polite and friendly. There was a free minibar and a range of amenities in the room. The hotel provided unlimited shuttle service to the train station that was really helpful. The only area for improvement was the breakfast. There was a combination of ala carte and limited buffet items which lacked variety and unfortunately fell below expectations for a 5 star hotel.
Leisure Family
10/10
Exceptional
22 Jun 2025
Shanshan
This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room.
Leisure Family_with_children
10/10
Exceptional
27 Dec 2024
Lee
A deluxe and elegant hotel, with free shuttle between hotel and station. All staff are friendly and helpful, esp. those drivers. The restaurant is excellent.
Leisure Family
10/10
Exceptional
20 Dec 2024
kiranjit
Amazing property and pure seeenitt
10/10
Exceptional
14 Jan 2024
Joanne
It is a very lovely, quiet deluxe hotel set back from the street. The service was impeccable, with free shuttles at call to and from the hotel. Remember to book in advance if you are arriving from the train station as this will save you the taxi fare! The rooms are large and the public bath is a treat. Breakfast is lovely - the restaurant faces the gorgeous court yard.
Leisure Family
10/10
Exceptional
29 Nov 2023
Poonam
Excellent staff. Older property but neat and convenient. Large rooms.
Leisure Partner
8/10
Excellent
17 Jul 2023
Nana
Staff was lovely.
Leisure Family
10/10
Exceptional
15 Jul 2023
Lyle

Karuizawa Escape

A great location and place to stay. The restaurant is excellent.
Partner
10/10
Exceptional
17 Jul 2022
jinghua
This hotel is very elegant, clean and best location! Staff all so friendly and helpful, speaking English as well.
We stayed 6 night have very good time. The breakfast is very good, fresh vegetables, bakery, cheese and meat, very good Japanese style breakfast as well!
We like to come back again, thank you very much.
We will go
Leisure Partner
10/10
Exceptional
16 Feb 2021
Verified traveler

Great family friendly destination in Karuizawa

The hotel staff were friendly and took care of our family. They brought extra blankets, towels, and other supplies quickly. We enjoyed every minute of our stay.
Friends_and_family Family
10/10
Exceptional
27 Jan 2020
Verified traveler
The room is spacious, free mini bar, the public bath is good.
Hotel shuttle to the station and ski area. Just 6 mins walk to old Karuizawa.
Leisure Family
10/10
Exceptional
08 Jan 2020
Julia
Fantastic
Friends_and_family Family
10/10
Exceptional
31 Dec 2019
Sarah seng lan
Absolutely top notch! Room are spacious, clean and well upkept. Within walking distance to many nice small restos. Staff are friendly and can converse well in English. Def my choice of stay if we are to go back again, even with my kid. Food at French resto was excellent. It would be great if they could have more choice on their room service menu
Friends_and_family Family
10/10
Exceptional
23 Dec 2019
Paula

Good Staff and good service

Staff are super helpful. All the service is outstanding.
Friends_and_family Family
10/10
Exceptional
03 Nov 2019
Mary

Memorable stay in Karuizawa

Quiet, relaxing, clean, comfortable, hospitable, beautiful setting in middle of town. BTW, breakfast was great. What more would one want!
Partner
8/10
Excellent
27 Aug 2019
Kevin

Idyllic Town

The service at the hotel is impeccable, from the GM to the front office staff. While there were some hiccups, as with all things, more important, they were very proactive in finding solutions and making sure that the guests are not inconvenienced.
Friends
8/10
Excellent
10 Jul 2019
Verified traveler

its alright

its ok
Family
10/10
Exceptional
07 Apr 2019
Verified traveler
Spacious, quiet rooms. The perfect getaway from the intensity of Tokyo.
Leisure Family
10/10
Exceptional
11 Mar 2019
Peter

2 Night Stay

Amazing hotel, staff is very attentive at all times and shuttle service is superb to and from Karuizawa Station (North side). Can use some improvement on hotel's wifi.
10/10
Exceptional
01 Mar 2019
Verified traveler
Newly renovated. Excellent service by Yik’s and Jim and others. First time I had snacks and drinks while checking in!
Leisure Family
10/10
Exceptional
10 Feb 2019
HO CHUEN

Excellent service

Excellent service from check-in, dining, check-out to pick-up between the hotel and train station. The room is spacious and very clean. Choices in breakfast buffet are limited but in good quality. Overall it was a pleasant stay.
Family
10/10
Exceptional
02 Feb 2019
Leif

Short Winter getaway

Lovely hotel with newly renovated rooms and public areas.
Very friendly and helpful staff, most speak English.
Great welcome on arrival with little snack and drink!
The complementary shuttle service was awesome, if it was the pick up from the Shinkansen, the drop off to go skiing or the ride to a restaurant for dinner, there’s always a car available to take you around!
Wish we would have stayed longer than just two nights!
We will be back if time allows!
Family
10/10
Exceptional
03 Jan 2019
Verified traveler

Best Hotel in Karuizawa

Perfect hotel for this location. Great service, good location. Spacious rooms with good amenities.
Family
10/10
Exceptional
03 Jan 2019
Kennus
There’s no connected room for family stay, but the hotel has arranged the room nearby. That’s good for us. Overall the stay was good, but one of the room the heater was not working that made us not very satisfied.
Family
10/10
Exceptional
01 Jan 2019
Verified traveler
Nice new clean hotel with very good service staff. The service is better tahn Hoshino resort, karuizawa.
10/10
Exceptional
31 Dec 2018
cherina

Best hotel in karuizawa for service

Fantastic and caring service! We loved the feel of the hotel. Best hotel stay in karuizawa
Family
8/10
Excellent
23 Dec 2018
Verified traveler
Great hotel and experience, though there were a couple of things that disappointed. One was they apparently forgot to tell the driver to pick us up at the station, leaving us standing in the cold for a while. The other is when I ordered a coffee and they forgot to make it and I had to order it a second time
10/10
Exceptional
15 Oct 2018
Sheila

Serene surroundings, superb service, luxury stay

Location was excellent. Close to old town and Karuizawa Station. Short walk to Kumoba pond. Staff were extremely friendly and helpful. Hotel refurbished well and rooms were large, well kept. The restaurant served French fusion which was lovely only if you enjoy that sort of cuisine. Honestly there are so many local eateries a stone’s throw away that shouldn’t be missed.
Family
10/10
Exceptional
18 Jun 2018
daisy

Beautiful Hotel/Wonderful service

The rooms were big and nicely decorated. Good amenities. Breakfasts were nice. The attentive services from the hotel staff made our stay most comfortable and memorable. Would like to go back and stay in the same hotel.
Family
10/10
Exceptional
09 Jul 2017
Verified traveler

Modern Boutique Hotel

We had a great stay at Kyu Karuizawa Hotel. The decor at the lobby area is very modern and inviting. We were greeted with champagne and Japanese finger food. The staff were very thoughtful and helpful. We stayed at the standard room but it was very spacious, with windows covered by greens. So peaceful. We wish we could stay longer.
4/10
Poor
25 Jul 2026
koume
旧軽井沢KIKYO キュリオ・コレクション by ヒルトンに宿泊しました。
口コミ評価は9.2と高く、とても期待していましたが、正直なところ、価格やブランドイメージに見合うほどの感動はありませんでした。

サービスも期待していたほどではなく、写真を撮りたいと思うような景色や空間も少なく、癒やされることもありませんでした

口コミ評価9.2は少し高すぎる印象です。
やはりホテルは、ブランドや口コミだけでなく、実際に泊まってみないと分からないものですね。
前日に宿泊したほかのホテルの方がサービスも景色もホスピタリティも素晴らしく、私にはずっと印象に残りました。
10/10
Exceptional
17 Jul 2026
Changqing
Excellent services, very helpful staff, great location.
Family
10/10
Exceptional
06 Jul 2026
Li Shing
安靜隱私餐廳好方便的好旅館！
10/10
Exceptional
21 Mar 2026
SEOKJOON
모두들 친절하고 조용히 보내다 옴
Friends_and_family Family
8/10
Excellent
01 Mar 2026
haruko
お部屋もゆったりとしていて、静かでゆっくりすごせました。
食事もおいしく、スタッフの方も感じが良く
当日予約して宿泊しましたが行って良かったです。
Family
8/10
Excellent
22 Oct 2025
TAMAKI
ホテル室内は広くてとても綺麗で快適に過ごせました。
ただスパのお風呂が狭くて洗い場も順番待ち、着替えるところも狭くて待ってなくてはいけない状態でもう少し広くしてもらえたらいいのですが。そこだけが残念です。
Friends_and_family Family
10/10
Exceptional
07 Oct 2025
NURI
숙소가 일반 호텔과 다른 컨셉임. 색다른 경험을 하고 싶다면 반드시 한번 추천함. 직원들 굉장히 친절함.
Friends_and_family Family
10/10
Exceptional
04 Aug 2025
??
エレベーターが一機しかなくて不便だったけど、快適に過ごせました！
Leisure Family_with_children
10/10
Exceptional
11 Jul 2025
Masashi
久しぶりに素敵なホテルに巡り会えました。おかげさまでゆっくり過ごせました。また来たいです。
Leisure Family
10/10
Exceptional
12 Jun 2025
MIE
両親との家族旅行で利用しました。高齢の両親には客室も1階、食事で利用するレストランも1階と移動がとても楽と言ってました。食事が思っていた以上にどれも美味しく、また盛り付け方も素敵で、大満足でした。ベッドも清潔で肌ざわりよく、ぐっすり眠る事ができました。好評の口コミ通りでまた利用したいとみんなで話をしてます。
Leisure Family
4/10
Poor
01 Jun 2025
Mizuto
スイートルーム
Friends_and_family Family
10/10
Exceptional
28 May 2025
Hsin-Yi
服務很好~~
Friends_and_family Family
10/10
Exceptional
04 Feb 2025
YUFEI
服务非常好，位置很不错！可能因为是老房子改造的，略有些霉味，其他都很完美！
Leisure Family_with_children
6/10
Pleasant
13 Jan 2025
JERRY
除了房間大，沒有其他優點。沒有溫泉，附近吃飯也不方便，很一般
Self
10/10
Exceptional
30 Dec 2024
Verified traveler

Nice hotel

I really enjoyed the stay. All staff were very nice. The free shuttle service between hotel and train station/ski center was extremely helpful and convenient. Location is good - I quite enjoyed the walk to train station and old town, ~15 mins.

Room was nice and spacious. Dinner at Sonorite/A Table was very nice too.

The only comment is the elevator which has a kind of shabby smell.
Friends_and_family Family
10/10
Exceptional
09 Nov 2024
Kiyoko
食事はとても美味しく頂きました。
10/10
Exceptional
28 Aug 2024
Tomohide
とても清潔感があるホテルでした。
スタッフの対応も素晴らしく、また利用したいと思えるホテルです。
冷蔵庫に冷凍庫が無く周辺にコンビニもありませんので、夜中に氷が調達出来ない点はハイボール好きにとって注意が必要です。
Leisure Family_with_children
6/10
Pleasant
24 Aug 2024
Michiko
フロントの対応、非常に良かった。また、中庭に出れる部屋で最高に良かったです。大浴場は整備はされてましたが、使用した後の掃除が行き届いてなかった気がします。そして、サウナは設備的にきれいでしたが、サウナ好きとしては水風呂がないのが非常に残念。1番の問題点はレストランラウンジでの食事、美味しくはなかったかな、理由として、フライドポテトは非常に油濃かったし、食事全体的に油っこかった。味付けも少し雑な感じがした。朝食もオムレツが塩がきつく口には合わなかった。清掃員の挨拶はあったが、ブライダルのスタッフとかフロアサービスの従業員の挨拶がないことが残念でした。それ以外は非常に良かったと思います。
Leisure Family
10/10
Exceptional
18 Aug 2024
koyama
最高でした。
10/10
Exceptional
06 Aug 2024
Youngjo
조용한 위치와 스파시설이 좋음
Leisure Family_with_children
10/10
Exceptional
24 Jul 2024
Verified traveler
とても快適な1Fの部屋でした。ベランダからの眺めも
よかったです。
Friends_and_family Family
10/10
Exceptional
23 Jul 2024
Lap Yin

Enjoyed a lot

Wonderful stay, a cozy hotel and friendly staff
Partner
10/10
Exceptional
16 Jul 2024
naomi
お世話になりました。
Leisure Partner
8/10
Excellent
12 Jun 2024
Verified traveler

Nice hotel in a convenient location

Nice hotel in a convenient location. Lots of amenities and surrounded by nature. Large and spacious rooms.
Business
10/10
Exceptional
04 May 2024
MISA
お部屋は広くて、ベッドも寝心地が良く、快適にすごせました。軽井沢から草津へのバスでの行き方について、懇切丁寧に教えて頂き助かりました。
お部屋の中の電気のスイッチに名前が書いてあるといいと思いました。
Family
8/10
Excellent
30 Apr 2024
??
朝食で30分待たされた事以外は、最高でした！
10/10
Exceptional
03 Apr 2024
Mitsuhiko
スタッフさんの対応が最高で、お部屋も広々としていて過ごしやすかったです。
10/10
Exceptional
19 Feb 2024
IWEN
接駁服務非常方便，飯店設施乾淨整潔舒適。服務親切，早餐豐盛！
Friends_and_family Family
10/10
Exceptional
11 Feb 2024
KA MEE
staff are helpful
8/10
Excellent
02 Feb 2024
shih-wei
有接送，很貼心，因為用走得很遠。
暖氣足，但乾燥，清淨機的加濕器強轉也只40-50濕度。
冰箱飲品任取免費。
床被乾淨。
附近沒有便利店。
備品齊全。
Leisure Family
4/10
Poor
31 Aug 2023
Osamu

朝食時のスタッフの対応が残念。昨年に泊まって快適だったので今年も利用しましたが・・。

朝食の際、人数分のカトラリーが足りなかったので、近くにいた女性スタッフ（Aさん）に申し入れたら、反応が悪く、『あれ？』という感じがしました。
普通、人数分のカトラリーが無ければ『失礼しまました、お待ちしますね』とか『フォークだけで宜しいですか？』といった返答があるものと思うのですが、Aさんは無表情のまま『何本ですか？』とだけ答え、不足分を取りに行ってしまいました。
その後も、最初にオーダーを聞かれた飲み物が、いつまで経っても（食事が終わりそうなくらいまで）来ないので（私達よりも後に頼んだ方には飲み物が既に提供されていました）、忘れてしまっているのかな？と思い、飲み物がまだ来ない旨をAさんに伝えると、また無表情のまま『はぁ、確認します』どだけ言い、バックヤードへ行ってしまいました。悪い人では無いのでしょうか、接客に向かない人っていますよね？そんな感じの方です。
隣のテーブルの方にもそんな感じの対応だったので、その方達も『あれ？』っといった表情でした。
2泊3日の滞在でしたので、翌日もAさんだったら嫌だなと家族で話しながら翌日も朝食へ向かうとAさんはいませんした。他のお客さんからクレームが入ったからなのか、ホテルの方が気がついて対処したのかわかりませんが、翌日は心地よく朝食を取ることができました。
別にお客様は神様扱いして欲しいなどとは思いませんが、最低限の接客対応はして頂きたいですね。ヒルトンクラスのホテルでこのような対応があったことに残念でした。
今後の改善に期待しています。
Friends_and_family Family
8/10
Excellent
03 Aug 2023
Masayuki
部屋のお風呂に虫がいた。
部屋のソファの座り心地がイマイチ。
スタッフのサービスは良かった。
また宿泊したい。
Leisure
10/10
Exceptional
29 Jul 2023
Youngjo
good location
10/10
Exceptional
06 Jun 2023
Heeyeon
나리타에서부터 직행한 것이라 매우 피곤했으나 호텔직원들이 너무 친절하게 해주셔서 감사했음. 방크기는 도쿄라면 콘라드 세미스위트 정도는 돼지 않을까 싶은 크기(가격도 그정도)넓어서 편했음. 대욕탕은 아담한 크기라 6명이면 만석일 정도. 소명서비스가 있어서 돌아갈 때 역까지 태워 주어서 편했음
Partner
10/10
Exceptional
25 Mar 2023
Hon Sang

極好服務體驗

由車站接送、接待員、餐廳員工…所有員工都用心服務，令人賓至如歸。地點在舊輕井澤商店街附近但酒店環境十分寜靜。
Friends_and_family Family
10/10
Exceptional
30 Nov 2022
Nami
とても過ごしやすい2日間でした。
夕食も美味しかったです。
Business_and_leisure Self
8/10
Excellent
30 Oct 2022
Risa
軽井沢駅からも、旧軽銀座への距離もそれほど遠くなく、いい立地にあって良かったです。
ホテルスタッフも施設サービスも、どちらも質が良く、快適に過ごすことができました。1つ希望を挙げるとすれば、部屋のバルコニーの日当たりがもう少しよければ、私が滞在した秋でも外の眺めを楽しみながらお茶等できただろうな…と感じました。
Leisure Family
10/10
Exceptional
24 Sep 2022
Verified traveler

　

毎年滞在しており、部屋も清潔で、サービス等は相変わらずとても良かった。
スタッフの方の対応も親切で素晴らしい。
環境に配慮してとの事なので仕方ないが、ペットボトルのミネラルウォーターを以前の様に少し置いて頂ければ良いと思った。
朝食もハーフビュッフェが再開していて良かったが、強いて言うならビュッフェに卵料理も置いてもらえると良い。
次回もぜひ宿泊したい。
Friends_and_family Family
10/10
Exceptional
09 Jul 2022
Nami
非日常の世界観がとても心地よかったです。スタッフの皆さまもとても丁寧でした。ありがとうございました。
Leisure Friends
10/10
Exceptional
04 May 2022
Manabu
ホテルスタッフのサービスや対応がとても良かったです。
朝食も美味しく、お部屋も清潔でベッドも寝心地が良かったです。
Leisure Family_with_children
10/10
Exceptional
21 Mar 2022
Toshihide
We made our good memory because this hotel was fantastic regarding service, environment, clean and warm heart of staf and so on.
I hope that I want to stay at this hotel again.

Thank you very much.
Leisure Family
8/10
Excellent
11 Mar 2022
Junko
ホテルの部屋やレストランの食事、お風呂、サービスなどは申し分ありませんでした。ただ、ホテルに連絡しようとしたとき、直接連絡できる番号がなく、毎回、音声案内に従って番号を選ばなければならず、（それも既に予約しているのに、「予約をする方は～」みたいな）しかも2回かけましたが、つながらずに切れてしまいました。つまり外からホテルには連絡できないということです。これはなんとかしてほしいと思いました。
Leisure Family
10/10
Exceptional
10 Jan 2022
OSAMU

軽井沢でも上位のホテルです

家族で滞在しました。

年明でしたので、まだ営業していないお店も多かったのですが、軽井沢銀座商店街へも徒歩圏内で食事処に困る事はありません。

東急が管理する日本では唯一のヒルトン「キュリオ」名に恥じない接客とサービスを受ける事ができます。

建物はリノベを重ねて細部か光る建築材料により上品で落ち着いた雰囲気です。
メイン通りから一つ奥にあり、静かな環境が魅力です。

自家用車やレンタカーでの滞在ではない場合は

軽井沢駅まで行かないとコンビニやスーパーが無いので、長期滞在でのちょっとした用事や買い物は不便です。

お風呂はやや小ぶりではありますが、サウナもありアメニティも充実しています。
Friends_and_family Family
6/10
Pleasant
28 Nov 2021
RYO

送迎予約をしたが誰もいなかった。

事前に送迎の予約をしていて、確認のメールもいただいていたのですが、駅に到着後送迎はいなくて、待ったのですが結局タクシーで駅からホテルへ向かうことになりました。確認すると確認のメールを送ったが忘れていたとの事でした。タクシー代はどうなるかと確認したらその日すぐにはどうなるかはわからないとの事で翌日になってやっとタクシー代が支払われるとの事でしたが、領収書を確認だとかいろいろと大変でした。この送迎事件の対応がとても悪くがっかりしました。それ以外には特に嫌な思いもせず朝食も美味しかったのですが両親を招待している旅行だったので送迎事件だけはとてもがっかりしていて後味が悪かったです。
Friends_and_family Family
4/10
Poor
14 Nov 2021
Tomoko
先日はお世話になりました。
スタッフの皆さんは優しく丁寧で大変嬉しかったです。
食事は朝食の和食が美しく盛られ、感心しました。
部屋も清潔でした。
ひとつだけ、ディナーで3ヶ月の乳児と2才の子が居るのでご迷惑を心配していましたが、どなたもいらしゃらない２席の個室に案内して頂き感謝しました。
それでも乳児を揺すって泣かない様にしたり、上の子が大きな声を出さない様に、食事も戦争です。

朝食もこの席で、と案内頂いたのですが、既に同じ個室で3人のご婦人が食事をされている所でした。
昨晩同様、子供達が泣き出したり、煩かったりで
ご迷惑にならない様に、ふたりで緊張が続きました。
御婦人方は食事の後、個室から出られて窓際の席に移られました。
娘は迷惑だったねと気にしていました。
朝食も同じ席を用意します、と言って下さったことにホッと安堵していたのです。決して個室は予約した自分達以外入れないでと言っているのではありません。
スタッフの方が御婦人を案内する時に小さな子供連れが隣席である事を伝えたのでしょうか。
個室以外も空いていて、それでも御婦人方は個室を選ばれたのでしょうか。　御婦人方へご案内が無かったのでしょうか。
御婦人方にはご迷惑でしたが、私達も狭い個室で泣かせないように、うるさくしない様に必死でした。
スタッフの方は優しく気遣いのある素晴らしいプロの方々でした。其れだけにクレームは心苦しいのですが素直にお伝えさせて頂きました。
小さな子連れでも気兼ねの無い宿を選ぶべきでした。
また大人の旅の機会に訪ねたいと思います。
ありがとうございました。

Leisure Family_with_children
10/10
Exceptional
02 Nov 2021
taeko

ありがとう

娘と久々の旅♡部屋では大好きなTWGの紅茶にプチケーキがお迎え。インテリアもシンプルで部屋は広くベランダから見える紅葉は最高。年配のご夫婦が庭を散歩して写真を撮る姿にほっこり。また訪れたいホテルでした。朝食は最高。部屋でゆったりしたい気分でもう１泊したかったとお帰路に着きました。
Friends_and_family Family
10/10
Exceptional
22 Sep 2021
Gen
快適なサービスと施設でした。
特に水まわりとリネンは素晴らしいと思います
Leisure Family_with_children
10/10
Exceptional
22 Sep 2021
Seiju
サービス、設備のセンスがスモールラグジュアリーホテルとして最高でした。
Leisure Family_with_children
10/10
Exceptional
20 Sep 2021
KENJI
ホテルの立地がよくサイズ感もとても良かったです。
スタッフの対応、設備も良く、特に夕飯にいただいた石井シェフの料理は最近食べた料理の中でも絶品でした。
次回の軽井沢訪問の時もぜひ利用させていただきます。
Leisure Family
10/10
Exceptional
13 Aug 2021
eiji

素晴らしいディナー

ホテル板内のレストランでのディナーでしたが、とてもすてきなものでした。これを目的にまた訪れる価値ありと思います。
Friends_and_family Family
10/10
Exceptional
13 Aug 2021
Verified traveler
食事もとても美味しく、部屋の清掃も行き届いていて、心地よく過ごすことができました。
皮膚アレルギーがあり、ほどんどのホテルアメニティはダメでなのですが、ここのメゾンマルジェラものは肌に優しくトラブルなく使わせて頂きました。軽井沢での滞在では次回も利用したいと思います。
Leisure Family
8/10
Excellent
07 Aug 2021
Verified traveler
スタッフの方々は皆さん親切で、清潔感のあるホテルです。
旧軽井沢の中心にあるので、軽井沢駅や軽井沢銀座にも歩いていけます。
Leisure Family
10/10
Exceptional
31 Jul 2021
Verified traveler
一言で言うととても良かったです！雨の中車まで迎えにきてくれ駐車場にいれてくれました。
外出時も傘で迎えてくれたりスタッフの対応は大変良かったです。温泉ではないので期待していなかったスパも大変綺麗ででき気持ちよかったです。感染対策で少人数しか入れないようになったおり、安心して入れました。
Leisure Family
10/10
Exceptional
28 Jul 2021
Verified traveler
スタッフの対応がとても良かった。
Friends_and_family Family
10/10
Exceptional
24 Jul 2021
Verified traveler

120％の体制で迎えてほしい

全体的には満足。
朝食を部屋で食べたかったが、予約制で要望の時間には用意出来ないとの事。人手不足なのかなんなのかわからないが、それなりの料金を払っている客のわがままに応えられないとは非常に残念だった。
Partner
8/10
Excellent
18 Jun 2021
takahashi

初めての宿泊

従業員の方も親切で食事に行くときにタクシーを呼んで頂いたり雨が降ってたので傘お使いになりますか？っと声をかけてくださり快適に過ごさせて頂きました。またお部屋の冷蔵庫の飲み物がすべて無料でうれしかったです。
Business
10/10
Exceptional
07 Dec 2020
fumina
さすが軽井沢、そしてヒルトンという感じで安心して滞在できました。
色々なヒルトンの中でロケーション、部屋のインテリアが1番好みです。
コロナの状況下という事もあり朝食はルームサービスにしましたが価格は少し高いですがおしゃれでした。
立地がいいので近くの有名なパン屋さんでテイクアウトしたりするのも有りです。
宿泊費はお盆の高い時なのに良心的な価格で気持ちのいいサービスが受けられました。
また来年もリピートしたいなと思います。
Leisure Family_with_children
10/10
Exceptional
03 Nov 2020
TORU

スイートのホテルです。

今回、レストラン・喫茶の利用が不便でした。
特に喫茶・バー部門は、随時利用できるようにしていただきたい。
部屋の冷蔵庫のドリンク、つまみがその代換えであるかもしれない、冷蔵庫のサービスは満足です。部屋のコーヒーは、あまり美味しくなかったです。
Friends_and_family Family
10/10
Exceptional
23 Sep 2020
コッチ
ロケーションも良くて、清潔で居心地の良いホテルでした。
Leisure Self
10/10
Exceptional
22 Sep 2020
Verified traveler

快適！

軽井沢銀座まですぐのロケーションなのにとても静か。ベランダ付きの部屋は広くて使い易く、樹林の中の別荘の様な雰囲気。設備、スタッフの応対、いずれも流石ヒルトンというレベルで心身共にリラックスできました。駅まで車で送ってくれたり、早めに着いたら、チェックインの混雑を避けるためにと、手続きをしてくれて、トランクは預かってくれました。敢えて改善点？をあげるなら、食事のレベルはスタッフのレベルにやや劣る。ヒルトンホテルとしては、もっと美味しいものを提供すべきでは？と思います。また利用しようと思います。
Friends_and_family Family
6/10
Pleasant
26 Aug 2020
Harry
ロケーションが素晴らしい。沢村や酢重まで徒歩5、６分程度。中庭でのランチは魅力的だが、朝食が毎日同じような内容で味も今一つ。ロビーや部屋のソファーなど家具は日本人に合わない。大浴場（一度の入浴を5人に制限中）は、あまり期待しない方がよいが、部屋のお風呂は新しく清潔。２００V（パナソニック） の車用充電器が複数あり、ケーブルを持っていればいつでも充電できる。スタッフはフレンドリーだが、ヒルトンらしいサービスレベルには未達。総合すればまた泊まってみてもよい。
Leisure Family_with_children
8/10
Excellent
26 Aug 2020
Eiji

惜しい！

設備も接客も素晴らしかったのですが、２泊しましたが、１回は朝食時に料理と一緒にデザートきてしまったのと、トーストが２日間とも冷たかったのが残念でした。ほかのパンはともかく、トーストだけは多少温かいものが欲しかった。それが無ければ満点です。
Friends_and_family Family
10/10
Exceptional
21 Aug 2020
Verified traveler
お部屋の天井が高く清潔感があり、ベッドは想像より広く寝心地は最高でした。大浴場も清潔感あり、密にならないように人数制限していて安心しました。スタッフの方々は、フレンドリーでとても対応が良かったです。
Friends_and_family Family
6/10
Pleasant
20 Aug 2020
JIRO

GO TOキャンペーン

ヒルトン系列なのにお盆の時期にGO TOキャンペーン確定していない、認められなければダメなんて…。ちょっとびっくり。
Friends_and_family Family
10/10
Exceptional
03 Jul 2020
SATSUKI

静けさを確保

医療従事者として、昨年から激務が続きやっとひと時の安らぎを求めて、軽井沢を選びました。
基準は、プライベートを充実させゆったりできる事。
旧軽井沢キュリオ・コレクションbyヒルトンはその条件にぴったりで、部屋の密閉度が高く、生活音がまるでなく、驚くほど静かでした。部屋の照明・窓からの自然光など、居心地よい清潔で、ゆったっりした空間で、のんびり過ごすことができました。朝食をルームサービスでいただけるのもうれしいサービスでした。軽井沢ならここが一番だと思いました。
Friends_and_family Family
6/10
Pleasant
21 Jun 2020
YASUSHI
大浴場と看板を出して欲しい
Friends_and_family Friends
10/10
Exceptional
29 Mar 2020
ハギ
サービスがとても良く、部屋も最高にオシャレで、ずっと居たくなる部屋でした。
お風呂が、もうちょっと種類があっても良いかな〜と思いましたが、アメニティ等も充実しており、良かったです。
大雪の中で、いろいろ配慮いただいき感激でした！
Friends_and_family Family_with_children

Location & surroundings

Kyukaruizawa Kikyo, Curio Collection by Hilton
Karuizawa, Kitasaku, 491-5 3, Karuizawa, Japan

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Kyukaruizawa Kikyo, Curio Collection by Hilton

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