Karuizawa Prince Hotel East

Japan , Nagano
Karuizawa, Karuizawa, Karuizawa-town, Kitasaku-gun
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100 reviews shown

10/10

Exceptional

03 Dec 2025

Xinming

Great location, walkable to the JR station and Prince Shopping complex and Rooms are

10/10

Exceptional

12 Jun 2025

Ernest

Very close to train station and outlet

8/10

Excellent

12 May 2025

YIN YIN YVONNE

One of the downside is there is no aircon in the room during this season & room was stuffy & warm despite door ing the windows. Staff should inform during check in that the room is still equipped with heater not air condition as there was no indication in the room.

Leisure Family

10/10

Exceptional

12 Apr 2025

Man Yee

Staffs are helpful, room is spacious.

8/10

Excellent

22 Feb 2025

Chanin

Good

10/10

Exceptional

16 Jan 2025

XIAOHENG

Clean
Nice staffs

Leisure

10/10

Exceptional

07 Jan 2025

Siew chin

Service excellence

We arrived at your esteemed hotel on 1st Nov 2024. We felt at home with the hospitality of Mr sakagami. He assisted us in resolving a restaurant reservation issue immediately with his quick response.
We would like to thank him for his personal touch and cheerful smile

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Tuan

Wonderful hotel with good food options and an on-site onsen.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Chun-Che

This is a ski resort during the winter season. Although it’s still early season, they managed to open with man made snow. The snow condition is good but not great because the trail is narrow and there are too much skiers. However, it’s a great experience in the early season.

The resort is also next to an outlet center . There are 200 plus shops. It’s great for non skiers. The hot springs are also great, especially for the skiers after the exercises.

We are vegetarian and the restaurant taking care our request seriously.

Over all, it’s a great experience and I will definitely recommend it to everyone.

Leisure Family

8/10

Excellent

02 Apr 2024

Shpendi

This is a very good hotel. Everything was excellent. Unfortunately, the “American breakfast” is not much of a diversion from the Japanese breakfast. The American breakfast needs a serious upgrade. That aside, and excellent hotel.

Leisure Family

10/10

Exceptional

14 Mar 2024

Chan Fai

Very nice and convenient place with in house transport services provided

Leisure Family_with_children

10/10

Exceptional

26 Feb 2024

Verified traveler

Best choice for ski & snowboard

The hotel just next to snow resort. Enough facilities and rental shop/institute for ski and snowboard. Suitable for ski/snowboard beginner to stay.

Self

10/10

Exceptional

15 Dec 2023

Wee Ming

Staff were really attentive and we had a really enjoyable 4 night stay at the Prince East Cottage.

Friends_and_family Family

6/10

Pleasant

13 Nov 2023

Olga

Humid, outdated cabin in the woods. The room spotless, the staff were wonderful. It wasn’t what I expected for the price.

Leisure Family

8/10

Excellent

28 Jun 2023

Thit Han

Easy commute between hotel East and West. Walking distance to shopping and bicycle rental to explore town and surroundings area.

Leisure Partner

8/10

Excellent

24 Nov 2022

Haytham

the coltage ceiling not deighned for tall people and furnature needs renovation

Leisure Family_with_children

8/10

Excellent

13 Nov 2022

Ken

Peaceful area

Our stay got off to a bad start when receptionist at check in said our reservation was for one person and that we had to pay an extra 6000 yen for two nights. I said the reservation was definitely made for two, but she said no. So I reluctantly agreed to pay. I finally found my reservation that confirmed I was right. When I went back to show receptionist she said I didn’t have to pay the extra 6000 yen. That was it. No apologies. Not the typical Japanese courtesy. Most of the remaining staff were very courteous and helpful. Maybe this receptionist was just having a bad day. The hotel was nice and quiet surrounded with beautiful trees and located near a very popular outlet. The buffet breakfast was very good.

Partner

10/10

Exceptional

09 Dec 2019

Alvin

Karuizawa princely stay

Hotel was near train station with bus service provided. The cottage we stayed is very near the ski slope and karuizawa shopping outlet with tons of shops. Karuizawa old Ginza street is just further away. The cottage was clean, spacious and amenities all provided. As we were only staying 2 nights, we rejected Housekeeping to support hotel’s eco programme and were given a ¥1000 voucher which wife used to buy some souvenir at the lobby as we were checking out. Overall a wonder stay except that cottage was very cold at night. Not sure if it was the weather or we didn’t know how to use the heater in the room properly! 😅

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Alice

The hotel is close to train station and shopping mall, it's a 10 min walk if u missed the shuttle bus. The room is clean. However, I don't know why the front desk staff refused to book a table for us in Nakakaruizawa directly, he needed us to talk to the restaurant owner ourselves. I'm not sure if he would still insist if the restaurant owner doesn't speak English.

Leisure Friends

8/10

Excellent

18 Nov 2019

S.K

The cottage was warm and cozy. It was great for a small group to share the cottage with a small living space. However, it was quite a shame for the kitchen not to equip a microwave. Nonetheless, it was a great stay and it was very close to the outlet for those who love to shop!

Leisure Friends

10/10

Exceptional

11 Oct 2019

Esther

Beautiful, spacious and clean. Good service

We had a cottage all to ourselves and the place is really spacious for our family of 4. Due to the low season, our cottage is near the reception which makes it easy even to walk out. As it was raining quite heavily during the period, the hotel provided us with door to door shuttle service. The staff are always so polite and willing to help us. We love the place and will definitely come back again.

Family

6/10

Pleasant

04 Aug 2019

Verified traveler

Old one bedroom cottage but nice view!

The one bedroom cottage was very old already and the bathroom was really old and dirty because of the wood! And the room was very dusty! On The second day they changed another room for me which is better and more clean and I appreciated that! Many friendly staffs there but one short hair young lady in the cottage reception was really not helpful! I asked for help to book a restaurant because I cannot talk in Japanese and she just dial the number and pass me the phone and asked me to talk, and I said I cannot speak Japanese and she still asked me to speak! I asked very nicely I just wonder why she had to do that?and she know English as well. The outlet is just next to the hotel which is very convenient!

Family

8/10

Excellent

28 Jun 2019

Kat

It’s surrounded by lots of trees. It’s pleasant to walk around, and enjoy the fresh air.

Leisure Family

10/10

Exceptional

19 Jun 2019

Verified traveler

Nice cottage

All well, very clean and cosy cottage. Long waiting time for the shuttle bus rather to walk if the weather is good.

Partner

10/10

Exceptional

27 May 2019

Michele

We like the fact that you rent your own cottage and the resort is bug and you have shuttles included to help you travel in the resort and even outside of it

Leisure Family_with_children

10/10

Exceptional

20 May 2019

The general ambience was nice, in particular the night view, which gave a very relaxing vibe. We were arranged a room closest to the passage to the hotspring area which suited us a lot with a person with limited mobility. Very thoughtful!

Leisure Family

6/10

Pleasant

16 May 2019

Nga Wing

Fair

Shuttle bus to terminal is not so frequent (~every 30 mins) and guests with big luggages have to stand with the crowd, with NO separate arrangement even per request. English level of staff is not good enough to communicate with guest. However, i must praise the staff who reply email promply and helpful way to receive package and store luggage one day prior to our checkin for us.

Family

10/10

Exceptional

28 Feb 2019

Veronica

Road trip

The cottage is very clean and well equipped ! My family love the place and wish we had stayed longer. The staff are very polite and helpful! Great hotel !

Family

10/10

Exceptional

21 Feb 2019

Char

Our family has a great time!

Leisure Family

8/10

Excellent

30 Dec 2018

Superman

Stayed in cottage. The room is clean and comfort although no other hotel facilities

10/10

Exceptional

27 Dec 2018

Verified traveler

The room is spacious but the temperature is cold outside so maybe the heater is abit hard working, but still good to stay at since the facilities are all nearby and easy to park too.

Family

8/10

Excellent

26 Dec 2018

Verified traveler

Rhw cottage is a bit old especially the toilet. The rest was food and it is cosy and comfortable especialy for family.

10/10

Exceptional

22 Dec 2018

Sok Yeng

Great stay

Cottage was right next to the ski area and very convenient. Service was excellent with shuttle service to the nearby outlet mall and train station. Will come back again!

Family

10/10

Exceptional

09 Dec 2018

Andrew

Cottage holiday in Karuizawa

We stayed in one of the refurbished cottages. The underfloor heating was a welcome feature to keep the place toasty warm. We also liked the location although I can imagine walking to the nearby mall and food court would be a lot more challenging in the snow! A special mention to the helpful staff - we had to find a nearby hospital for a checkup and they provided a lot of assistance. We'd definitely like to return once the kids are older and able to learn how to ski.

Family

10/10

Exceptional

09 Dec 2018

Phang

The stay was amazing and the staff were friendly and really helpful.
The cottage was clean and well maintained but the pillows were a tad too soft and flat for sleeping though. Overall great n recommended.

Family

4/10

Poor

05 Dec 2018

Verified traveler

It's probably my fault rather than the hotel's. I was expecting the usual Prince standard when we booked this cottage but it was probably catered for skiiers that would trade comfort for convinience.

We stayed there for three nights over the weekends, because my agent made a mistake and can not confirm our rooms from Prince West. As I needed to book rooms for the three of us in a couple of days and reviews of Prince East was quite good, I thought it was a good idea and fun to try the cottage. It turned out to be quite a disappointing experience. First, the cottage is small and run down. It says 2 rooms and 4 beds but then we found out that it has two beds in the living room. So it's technically a one bedroom suite. The beds are on wheels and the floor is wood so when I tried to sit on the bed with my back against the wall( Which is necessary because there was no sofa), the bed would roll away from the wall! There were only one pillow per bed which was hard and small and I needed to wrap a bath towel on it every night. The toilet has separate bath and bowl area and the bath area has stained floor, probably caused by the rusty radiator. There were no water basin so if you need to wash your face or brush your teeth, you have to use the small kitchen sink outside in the living room. Unfortunately, this sink also comes with a kitchen sink type of tap so it's quite difficult to wash your face.

Its vastly over priced. Book the hotel rooms instead.

6/10

Pleasant

01 Dec 2018

Do not expect too much from the Cottages (B type)

8/10

Excellent

27 Nov 2018

collin

Enjoyed our stay

Good location. Next to ski slopes and outlet mall. Would be great if it has washer/dryer and TV with English programs

Family

8/10

Excellent

05 Sep 2018

Joe

Nice hotel but old amenities

Overall, we had a good experience in Prince Hotel Karuizawa East. There are shuttle buses running every 30 minutes from Karuizawa train station to the hotel in round route which makes us easy to travel to thw train station and get to different spots. The room is clean and tidy however, the amenities are a bit old and the hotel charged my infant 1200 yen for the breakfast buffet.

10/10

Exceptional

05 Jul 2018

Verified traveler

The cottage was cozy and clean, though not new. The Prince Hotel complex is gorgeous, as part of a ski resort. The cottage was right on the slope. We went in summer to escape the Tokyo heat, so everything was green and lush, and the morning was cool and nice. The breakfast was fine, but not spectacular compared to other hotel breakfasts in Japan, or the other Prince Hotels adjacent to this. Staff were friendly and helpful and spoke excellent English. WiFi was excellent in the cottage.

Family

10/10

Exceptional

11 Jun 2018

Go location and easy to access to the old town and shopping area

6/10

Pleasant

05 Jun 2018

Verified traveler

Staff is not very helpful. They are not quite willing to speak English and therefore the assistance you need from them is limited.

6/10

Pleasant

07 May 2018

Verified traveler

Nice, but some restrictions for room level for fit

It was dissapointing when it came to the limitation for spa and fitness for cabin rooms.
Also, I expected more matureness in staff, but seemed to be highschool students working part time.

10/10

Exceptional

12 Apr 2018

jules

Excellent hotel choice in Karuizawa!

Excellent location not far from the train station and the famous outlet mall in Karuizawa. The hotel is spacious, with excellent Western style room. Onsen downstairs is spacious and very enjoyable. Wifi is quick and free. Staff is friendly and helpful. Highly recommended hotel!

Partner

2/10

Poor

30 Jan 2018

Michael

Advertise as a cost cottage but just a Snow Shack

Advertised as a cottage that was a huge price. But what we got as a room was a a shock with very little heating and it was -14 degrees celcius. The hotel offered only small electric heater for this very small 2 br cottage. They said another small heater would short circuit the entire cottage. This hotel is disorganized and staff untrained. Do yourself a favor and stay somewhere else. You can still ski.

Family

6/10

Pleasant

14 Jan 2018

mike

Bad experience

Requested for early check in two months prior arrival to the hotel but they said room not ready till 3pm. They received my request but apologized for not replying. Finally gave me a room and the toilet seat had urine !!!

8/10

Excellent

09 Nov 2017

JPR

Nice Cottage!

We stayed at Cottage and it was spacious and comfortable though room/hotel area is pretty old. Very close to outlet. Good for shopping.

8/10

Excellent

07 Nov 2017

Nat

First time in Karuizawa

The first impression the staff gave to us was like we did something wrong checking in at 7pm. No welcoming, smiling face nor friendly gesture. Maybe because it's very cold and windy that night, haha? However when we saw the inside of the cabin everyone's mood picked up. It's very nice and cozy. The maid who prepared our cabin left us a welcoming message along with a cute rain doll. The cabin is equipped with everything necessary for a comfortable stay. There's a small separated bedroom and another queen bed in the living room. The bathroom is a bit too dark though. Overall we had a nice stay.

8/10

Excellent

28 Oct 2017

Verified traveler

Convenient shuttle bus pickup

We stayed in cottage of which the washroom is old. Other than this, the overall quality of the hotel is good.

10/10

Exceptional

18 Oct 2017

Verified traveler

Great hospitality

Comfortable stay at the onsen hotel. But what stood out was the hospitality and helpfulness of the concierge near the train station. The staff there were super friendly, and saved me a tonne of time/ trouble by planning my day out - the public transportation there were on average once every 30-60mins, so the wait would be lengthy without planning. They also stored my luggages there which saved me a trip to the hotel after getting off the train in the morning. Their sincerity, warmth and helpfulness made a huge positive difference to my trip.

10/10

Exceptional

26 Jul 2017

Hoi Mei

Nice

Very nice resort

Family

10/10

Exceptional

12 Mar 2017

Jackie

Very nice and cozy cottage. Ski-in is perfect for hardcore snowboarders. Food is nice as well.

Partner

6/10

Pleasant

19 Dec 2016

Bernard

Great outlet. Lodge was cosy & comfortable.

Had to lug luggages from JR station to East lobby. Wished I was informed about the free brown/green shuttle service.

Family

6/10

Pleasant

03 Jul 2016

jeon

푸른 자연속에 있는 오래된 편한 코테지

이스트 코테지 A타입이였는데 외관이 좀 오래되고 낡은 느낌이고 리빙룸의 천정이 좀 낮은게 흠이지만 그래도 실내는 깨끗하고 편했습니다. 에어컨도 새 것이고 바닥에 난방이 들어와서 좋았습니다. 6월말인데도 숲 속이다보니 밤에 잠깐 바닥 난방을 틀으니 쾌적하고 따뜻했습니다. 침대가 좀 딱딱한듯 했지만 편하게 잘 자고 잘 쉬다 왔습니다.

10/10

Exceptional

17 Mar 2026

Kaori

スタッフが親切丁寧な対応で、お客様に寄り添っている姿勢がよく分かります。チェックイン、チェックアウト、荷物預け、引き取り、シャトルバス5,6人とやり取りしましたが全員から良い印象を受けました。

Friends_and_family Friends

8/10

Excellent

04 Dec 2025

Akira

広大で静寂な格調高いホテルの敷地を、夫婦でのんびり散策は毎回楽しみの一つ
又、便利なシャトルバスの利用も5〜10分毎に可能
更に何十年振りの自転車利用も最高
東京からの子供達とアウトレッドで合流もストレス無く
大変便利。
中でも最大の特徴は自然との調和ですね。

Leisure Family

8/10

Excellent

13 Nov 2025

Chien-Liang

感覺飯店有點舊了，但勉強維持的還算OK，園區內的循環接駁巴士蠻方便的，離 Outlet 真的很近！

10/10

Exceptional

13 Nov 2025

Shui fong

房間清潔，職員有禮貌，窗外風景很美，入住心情大好，旁邊的outlet太大，可以行二天

Leisure Family

4/10

Poor

18 Oct 2025

Keiko

スタッフの方は親切で良かったのですが　客室からの外の景色は余り良く無かったです。
からまつ　のスタッフが感じ悪かったです。

Leisure Friends

2/10

Poor

18 Aug 2025

Atsushi

コテージ　あまりにもひどいので、イースト館内のツインに当日変更してもらいました。

Leisure Family

6/10

Pleasant

11 Jun 2025

Sumire

ロッジが出来た頃に利用した兄弟より、とても優雅な時代の話しを聴いていたので、一度は行ってみたいと思い　50年以上も経ってから宿泊しまいた。
森の中にあるロッジ、私は気に入りました。古いですが、それが何だか落ち着いて良かったです。今年の１０月には取り壊されと知って、ああ間に合って良かったと！安堵しました。
ショッピングプラザモールにも駐車場から続く橋を渡って行けるのも高齢者にはとても有難いです。

Leisure Friends

10/10

Exceptional

24 May 2025

osamu

廊下を裸足で歩いて温泉へ

温泉に行くためにはの館内の移動となりますが、途中から廊下を裸足で廊下を歩くことになりびつくりしましたが、慣れました。

Partner

8/10

Excellent

04 Feb 2025

Carmen

上次住西館，今次住東館，滑雪場就在旁邊，小木屋雖然比較舊，仍然好乾淨，但價錢真的貴，應該不會再入住了

Leisure Family_with_children

10/10

Exceptional

14 Jan 2025

Man Yee

雖然酒店有少許歷史，但係保持得非常好，但係位置非常方便近滑雪場行10分鐘就到outlet

Friends_and_family Family

8/10

Excellent

10 Jan 2025

Ycl

大致上都ok，就是浴室裏面沒有掛衣服及毛巾架！很不方便

Leisure Friends

8/10

Excellent

28 Nov 2024

Jhihbin

不錯

10/10

Exceptional

26 Oct 2024

osamu

林の中のホテル

車を夜間駐車場に停める時は、暗いので駐車位置が良く分からないのが欠点、駐車場は広すぎるので尚更、宿泊全般に関しては問題無い、広い清掃の行き届いた通路、大きいバスタブ、アメニティ、清潔なベッド、清潔な温泉（宿泊施設から移動するのに少し通路が入り組んでいますが）、アウトレットも徒歩で林の中を通ってほぼ３分で行けるので便利、バスもありますが利用しなくても大丈夫ですか

10/10

Exceptional

03 Oct 2024

Toshiaki

さすがプリンスホテルです。

プリンスホテルの良さが凝縮されたようなホテルです。景色も木々に覆われて最高です。

Friends_and_family Family

8/10

Excellent

15 Sep 2024

NORIKO

今回初めてコテージを利用しました。ショッピングモールには近く、送迎もしてもらえるところは大変よかったです。
部屋は広いのはよかったですが、少々設備が古いのが気になりました。
ドレッサーにコンセントの差し口がないのは困りました。
次回はホテルの客室を利用しようと思います。

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

Manabu

レストランの料理がとにかく美味しいです。
スタッフの方々のマナーも素晴らしいと感じました。

Leisure Family

10/10

Exceptional

14 Sep 2024

YAN CHAK

Very nice with the hot spring facilities.

Leisure Family

6/10

Pleasant

03 Sep 2024

Yoshihiro

施設が大分古くなってきてました

Leisure Family

8/10

Excellent

25 Aug 2024

朝食が少し高い気がします。

Leisure Family_with_children

8/10

Excellent

22 Jul 2024

Shiro

静かな環境で、のんびり過ごせました

Leisure Family

10/10

Exceptional

20 Jul 2024

Shenghao

愉快的旅行

我們入住的是東王子的小木屋. 整體的體驗非常的好!
我們入住當天提早到, 可以先到車站前王子飯店的服務櫃檯, 先寄放行李, 服務人員非常的友善, 還可以直接安排人員將行李送往飯店報到櫃台.
飯店櫃檯的人員服務也非常友善跟專業.
小木屋的周圍環境非常好, 屋內的設施以及空間也比想像的好很多.
由於鄰近outlet, 周圍移動都有定時接駁巴士, 很方便.

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Ka Wai

The hotel is just a walkable distance from the JR station and is next to the outlet shopping center.

The hotel has shuttle bus service from the outlet to the hotel and is convenient.

The environment of the hotel is great, peaceful and natural although it looks like a bit old inside.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Hui-Chuan

Staffs are so nice and attentive to your needs. Great location.

Leisure Family

10/10

Exceptional

16 Jun 2024

SZE WAN CLARA

是次住宿體驗好，特別是酒店駕駛接駁車的司機，非常好，十分照顧我們的需要，值得加分

Leisure Family

10/10

Exceptional

09 May 2024

HYENA

자연친화적인 뷰

싱글침대가 총 4개라서 어른 둘 아이 둘이 자기에 좋았어요
침구가 푹신해서 좋았으며 바닥 난방도 가능하여 발이 시렵지 않고 공기까지 따듯해졌습니다.
안에 조리시설, 전자레인지는 없으며 작은 앞접시와 종류별 컵이 3 세트나 있어서 차를 마시기에 충분했습니다.
자연친화적인 뷰가 행복하게 만들어줍니다.
아울렛은 이스트 호텔에서 걸어서 도보로 3분입니다.

Friends_and_family Family

8/10

Excellent

03 Mar 2024

Verified traveler

Great hotel, friendly staff, 3 mins walk from skiing entrance

Friends_and_family Family

10/10

Exceptional

20 Jan 2024

CHIEH MING

這次的旅行是去滑雪順便逛outlet，小木屋到雪場走路三分鐘就到了，省去很多舟車勞頓，並且滑完雪之後，也可以直接請服務人員專車接送到mall，服務人員也服務很好，有滑雪打算是很適合的住宿

Friends_and_family Friends

10/10

Exceptional

13 Jan 2024

HO CHEUNG

去滑雪的第一選擇

Leisure Friends

10/10

Exceptional

28 Oct 2023

Yasutatsu

スタッフの方々の対応が素晴らしいです。
また宿泊したいと思います。

Leisure Family

10/10

Exceptional

01 Sep 2023

Hiroki

涼しくて快適な旅行を大切な友人と楽しむことが出来ました。ありがとうございます。また利用させていただきます。

Leisure Friends

6/10

Pleasant

09 Jul 2023

Verified traveler

寝具類の匂い

イーストコテージの寝具が黴臭く眠れなかった。
浴室の床も沈み込み、不安を感じた。

Friends_and_family Family

8/10

Excellent

01 Jun 2023

Suet Kei

thanks for all the warm support by the hotel reception and driver.

Leisure Family

10/10

Exceptional

21 May 2023

jen wei

環境優美服務人員友善，早餐美味

Friends_and_family Family

8/10

Excellent

28 Jan 2023

Verified traveler

スキー場でスキーをする人に向けたホテル。

Self

10/10

Exceptional

14 Nov 2022

Hazel

酒店地點很好，離輕井澤站不遠，可選擇坐他們的接駁巴士或走路也不錯。走路到outlet東翼也不遠。早餐很不錯，豐富並美味。我們選擇連續住宿兩晚，兩天的可供選擇的早餐有些變化，感覺很好。酒店服務員態度有禮，並且時常願意提供協助。我們的住宿有包含可使用酒店溫泉。溫泉使用指示感覺不太清晰，可能我們是晚上才使用吧，都找不到職員呢。不過溫泉很棒，我們使用時剛好人不多，非常舒適的感覺。整體來說，十分滿意這次住宿，期待下次有機會再來。

Leisure Family

10/10

Exceptional

14 Oct 2022

TAMIKO

アクセスと温泉が魅力

サイトには10時チェックアウトとありましたが、12時までOKとのこと。朝から雨だったので、温泉を堪能したりお部屋でのんびりできました。インテリアがミナペルホネンのファブリックだったり、シンプルながらもこだわりのある空間です。ミネラルウォーターやミカドコーヒーがお部屋で飲めるようになっているのも良かったです。ラウンジにも24時間利用できるドリンクがありました。コロナ対策として空気清浄機やアルコール除菌液が設置されているのも安心できました。温泉の混雑状況がアプリでわかるのが大変べんりで、空いている時間に利用できて良かったです。

Self

8/10

Excellent

22 Sep 2022

Yeongbong

夜遅く着きましたが、コテージまで送迎サービスがありおもてなししてくれているなぁと思いました。最高〜^^

Leisure Family_with_children

8/10

Excellent

10 Sep 2022

SHIMADA

お風呂で聴こえてくる『ヒーリング音楽』は必要ないかと思います。
広大な敷地の中に佇み『ネイチャー』を全面に出しているのに残念です。
静けさや、お湯の中でボソボソ話す声、鳥の囀り、木々の葉音、最高のBGMです。

Leisure Family

10/10

Exceptional

25 Mar 2022

YUKO

コテージ泊で春スキーを存分に楽しみました！事前の口コミで春はウエストのゲレンデがクローズする可能性大でイーストがおすすめと書いてあったのでイーストコテージにしましたが大正解でした。ウエストのリフトは運行していませんでした。
スキーのあとはアウトレットでショッピングもしました。
スタッフの方々も大変素晴らしく、楽しい旅行でした。ありがとうございました！

Leisure Family_with_children

4/10

Poor

02 Jan 2022

Takashi

宿泊専用駐車場わかりづらい。専用のスキーレンタル案内なし。売店小さく食べ物何もない。高いだけ。コテージは場所によってゲレンデまでだいぶ歩くので子連れだときつい。
とにかく、リフト券も宿泊者専用なく一般客と同じように並んで購入しなければならない。レンタルも同じ。レンタルショップで宿泊者の割引料金があることを知った。
とにかくホテル側からは何も説明がない。
次はもう行かないかな。

Leisure Family_with_children

4/10

Poor

08 Nov 2021

Yoshimi

駐車場は有料でホテルまで遠い
玄関はスタッフがお出迎えもなくフロントのスタッフも少なかった

Leisure Self

4/10

Poor

03 Aug 2021

Verified traveler

入った時の匂いが気になりました。
また、鍵を間違えて渡されてしまい、外出から帰って来た時開かず困りました。

ただ、ホテルの方の対応などはとても良かったです。

Friends_and_family Family

10/10

Exceptional

08 Jan 2021

Verified traveler

今はソーシャルディスタンスを守りつつ、出来るだけの対応をしてくれています。

ただそのためか、ロビーの暖炉に火が灯っていなく、チェックインまでの待ち時間は非常に寒いです。

エステ、部屋のマッサージはとても上手です、ぜひの利用をお勧めします。

レストランは、部屋数に対して少ないので、早めに予約をお勧めします。

毎年スキーシーズンは、人工雪もあるので降雪量に関わらず気軽に行けるホテルです。
温泉施設がとてもリラックスできて好きです。

Leisure Family

8/10

Excellent

10 Sep 2020

SACHIKO

イーストコテージで遅い夏休み

イーストコテージに宿泊しました。
コテージのお風呂は少し古かったですがスパ利用券をいただいたのでとても快適に入浴楽しめました。
コテージまで送迎バスをよんでいただいたので湯冷めすることなくコテージに戻れ良かったです。（小児4連れていたので）
ドライバーさんもとても親切！

Friends_and_family Family

10/10

Exceptional

23 Aug 2020

TOMOKO

軽井沢プリンス最高！

毎年利用しています。サービス、環境も素晴らしいです。サイクリングをしたり、楽しくのんびり家族で過ごすことが出来ました。
レストランの予約が遅れ、鉄板焼に行けなかったのが残念ですが、次回は必ず行きたいと思います。

Friends_and_family Family

8/10

Excellent

22 Jul 2020

Verified traveler

宿泊者でも駐車場代金が1000円かかります。

21日の夕食のレストランの選択肢が少なくやや不満。
しゃぶしゃぶをお願いしようと思って電話で依頼しましたが今すぐなら空いてますと言われましたが17時頃でした。
到着したばかりでしたし、いつもの夕食時間（19時頃）と比べると17時ではとても食べれる時間帯ではありません。

駐車券で出ようとしたら「7600円？」ということで急いで戻りホテル宿泊扱いにしていただきました。
女性は親切に対応していただきましたが、「1000円」の駐車場代は高すぎると感じました。
当然、無料と思っていたので残念でした。

Friends_and_family Family