Name: Comfort Inn Karuizawa
Address: 6-47 Nagakura Karuizawamachi Kitasaku-Gun Nagano, Karuizawa, 389-0111, JP

8/10

Excellent

29 Jan 2026

Ted

The room was tiny but comfy. I couldn't sleep the first night due to a water-leak sound from the AC, but they were happy to switch my room the next day, which was great. The desk was small, but the tub was big enough to relax in.

I didn't get the breakfast buffet as the photos didn't look appetizing and it felt a bit expensive. Plus, waffles for breakfast aren't really my thing—a bit too unhealthy for me.

Loved the free coffee anytime! The staff were all very nice. The washer and dryer were also reliable even after four uses.

Leisure Family

8/10

Excellent

03 Jan 2025

Lyle

Surprisingly great value for the price. Great family friendly facility.

Leisure Family

10/10

Exceptional

10 Mar 2024

Shahriza

Family friendly..

10/10

Exceptional

10 Mar 2024

Gwen

Like Chisun for consistency in clean and simple room, free and easy parking. Good for a night stay en-route to other places.

Leisure Partner

6/10

Pleasant

04 Feb 2024

Parag

It’s far off from station. There are no options for vegetarians in breakfast menu.

Leisure Family

8/10

Excellent

04 Sep 2023

Verified traveler

Not bad

I booked it during hot season. So the price is higher than general. Condition is fair compared to the price. Staffs are friendly and helpful.

Partner

10/10

Exceptional

07 Aug 2023

Thitima

Everything is good.

Leisure Family

10/10

Exceptional

19 Sep 2022

Hiroyuki

The property is located in the silent place.
But the property is far from Karuizawa station and there is not restaurants near the property so if you stay here, you need to eat the dinner near the station.
And around this property, the street lights are few so the area is dark and danger to walk around here in the midnight.

Leisure Self

4/10

Poor

06 Jun 2022

Rebecca

The staff spoke English was an added advantage. Was very helpful.
The pillow and bed in the room was as hard as a rock. That made our rest difficult. 😢

Leisure Family

4/10

Poor

06 May 2022

Marcel

we don't like the mattresses on the bed, too hard!

Leisure Family_with_children

10/10

Exceptional

06 Jan 2020

Verified traveler

Superb stay, innovative customer service.

Hotel size was acceptable. More than enough to fit 3 people. The staff was extremely friendly, a new innovating customer service, easy access to nearby ski resort if you’re driving. Breakfast was provided and the overall stay was perfect.

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Thomas

Great, affordable location but beware of trucks!

Everything was perfect except for one fatal flaw: If you're unlucky and get a room facing the road / highway, you can slightly feel the vibrations from the trucks / semi-trailers driving by at night. They are also very noisy and can be at times. I suggest you specifically ask for rooms facing away from the road for this purpose. Except for this one very important thing, Chisun Inn is a very value-oriented location to stay at. Clean, affordable, great service, and nice. I'm just glad I was a deep sleeper because I would have not gotten any sleep from the trucks passing by.

Self

10/10

Exceptional

11 Nov 2019

Verified traveler

Great reception staff

Staff were excellent, and smiling from the moment we walked in. We would definitely stay there again.

Partner

10/10

Exceptional

18 Aug 2019

FamilyTraveler

Clean room and hotel. Good breakfast. There is vending machine, ice/water in the lobby which is great for travelers. Price is great. Only thing is distance to Station is 20 minutes walk. Bus schedule is not frequent. When weather permits, walking to station is nice.

Friends_and_family Family

4/10

Poor

17 Jul 2019

Bryan

Not much room

Get ready for rooms with very little room. The bathroom/toilet had the most space available to move which was appreciated.

Family

6/10

Pleasant

02 Jun 2019

Verified traveler

とても清潔でした。
館内に流れているBGMが、スーパーマーケットで流れている様なものだったのと、カラフルな色使いがで安っぽく感じた。朝食は食べたいと思うものがあまり無かった。多分、食器等が陶器じゃないから見た目がそうなる。テレビが有料なのも残念。結局見なかった。交通の便が良くないので車かバイクでないと、バスの本数が少ないのでタクシーしかない。一泊2日でタクシーを7回使用。
スタッフの方々は親切でした。軽井沢らしさ、高級感、ホテルの雰囲気や食事などに特に拘らないなら良いかと思います。

Leisure Partner

8/10

Excellent

04 Mar 2019

Konger

Cheap but clean and functional choice among lodging options in Karuizawa. Work for both road tripper or those who is wiling pay for a taxi. Not so far from town or the outlet with good QPR.

Leisure Family

6/10

Pleasant

21 Feb 2019

Romain

Quick stop on the road

Last minute booking after a trip to the outlet. They only had smoking room left and the whole room smelled of cigarettes... even the pillows... it's been a tough night.
But the staff was very nice, checking in and out was easy.

Friends

10/10

Exceptional

17 Jan 2019

Verified traveler

Good highly recommended.

Family

8/10

Excellent

06 Jan 2019

Verified traveler

Recommendable place to stay.

8/10

Excellent

27 Dec 2018

Verified traveler

Too far from the station.

8/10

Excellent

21 Apr 2018

Hon

Clean and comfortable

Family

10/10

Exceptional

11 Apr 2018

Brian

Fresh food for breakfast

Great service and the breakfast was healthy and delicious.

10/10

Exceptional

03 Apr 2018

Ruby

GOOD Price and clean

parking place is large. night check-in = good , clean, unbelievable price.

Family

10/10

Exceptional

11 Feb 2018

Leslie

We are a group of 14 including adults and children and had booked 4 rooms for 2 nights. Our stay was pleasant overall. The staff are friendly and accommodating. The breakfast buffet has a wide selection of food; both Japanese amd continental. The location is likewise just about 3 km from station and outlet mall. Karuizawa Prince Ski Resort is only 5 min by taxi.

Family

10/10

Exceptional

22 Nov 2017

Ang

Best find in Karuizawa

This hotel is a gem! It is clean, room is compact and space is well thought out! I willl definitely stay at this hotel again!

Family

10/10

Exceptional

24 Mar 2017

Ai

Great Place to stay close to Skii-jo

We stayed here with my sister and my boyfriend for a night and found the place nice and comfortable to stay.

8/10

Excellent

13 Feb 2017

Graeme

Good value, clean and a decent breakfast

Comfortable, reasonably priced hotel with a decent breakfast. Would stay again.

Family

4/10

Poor

13 Feb 2017

Dee

Truckstop highway hotel with very basic facilities

Very poor public transport, walked nearly 4km from CBD on icy lonely dark roads to find this place, no tea bag in room, very basic plastic facilities, small room for breakfast also basic, too expensive by far for a true 2 star hotel. Not recommended.

8/10

Excellent

31 Dec 2016

Kwok Wai

The room is not big, but you can sit at the restaurant area and enjoy your own food with their free coffee any time, it`s relaxing hotel.

Family

8/10

Excellent

22 Feb 2016

Verified traveler

Although a bit far from train station, it has many restaurants nearby. The condition of the hotel is good. The staffs are nice.

Family

10/10

Exceptional

09 Dec 2015

yit key

Service is above 5 star hotel

I'd say this hotel is the best among all other hotels i had ever stayed. In terms of price, service and everything else! We'll surely be staying here again! it's very near to the major tourists spots and very kids friendly.

Family

8/10

Excellent

26 Nov 2015

Self driver

Clean & hygiene room. Good breakfast buffet.

Love to stay there and highly recommended for self driving family.

8/10

Excellent

15 Nov 2015

Verified traveler

Budget hotel with comfortable stay

Easy parking lot in front of the hotel, room clean and neat, buffet breakfast is ok, excellent at this price

8/10

Excellent

24 Sep 2015

jo

Simple but clean

All the hotels seem to be along the main streets, so this was a great value and we walked to the train station shopping area. Room was simple, a bit tight, but for the price it was simple.

6/10

Pleasant

12 Jun 2015

Jennie

comfortable in Kiso Fukushima

The inn is a bit out of town so there isn't really the option to wander the neighbourhood after checking in, however, a shuttle does cover the return journey from Kiso-Fukushima, slowing down briefly at the spot where local attraction Mt Ontake comes into view.
The reception area is pleasant and the welcome warm but some areas seem a little tired. Our upstairs room is comfortable enough with a view onto a lush green slope, the sound of falling water and it's nice to have arm chairs after lots of time on floors. There is a substantial crack in the hand basin and the bathroom light doesn't work but we're too tired to make a fuss. We enjoyed a solitary soak in the baths, both indoor and outdoor.
The meals were ample, well presented and tasty, dinner and breakfast, sucessions of little dishes transported around the pleasant dining room by relays of friendly and efficient women.
While the service was charming, the food good and the room comfortable, next time we would probably dust off the Japanese phrase book and look for somewhere closer to town.

Partner

8/10

Excellent

01 Apr 2015

LIM

Clean and simple room

Overall our family had a comfortable stay. Staff were friendly and helpful. We took a walk from our hotel to the shopping area and it was really pleasant. There is nothing much around the hotel but still we like the clean environment. Thank you Chisun Inn Karuizawa.

Family

10/10

Exceptional

09 Feb 2015

L

Absolutely bang for the buck!

I just intended to look for a budgeted room staying over at night for my snowboarding trip in Karuizawa. For what I paid, this hotel is way beyond my expectation. The room is cozy, the bath has all the basic amenities provided(including the heated-seat toilet) and their service quality is above excellent. Don't expect too much on the breakfast but still the foods and drinks they offered could wake you up. Absolutely recommended for backpackers or budgeted travelers like me!

10/10

Exceptional

22 Dec 2014

See Keng

Winter in Karuizawa Japan - Snowing !!!!

Stayed 1 night,13 December 2014. Hotel was a bit off the beaten track of hotels in the areas. It's about 20-30 mins from Karuizawa JR Station.
Rooms were clean and spacious with all the amenities. Breakfast was good
with Japanese and Western - free flow .

Family

6/10

Pleasant

10 Nov 2014

Verified traveler

Good value

Chisun Inn Karuizawa was exactly what we expected and that is mostly a good thing. Bottom line, nothing special, but good value for the money.

Family

8/10

Excellent

08 Aug 2014

Varun

nice place

chisun inn is well located, around 2.5 kms from the railway station and 1.5kms from prince hotel west. the rooms were nice and necessary amenities were provided. there are some shops nearby otherwise you have to go to town. We did not have any conveyance, so walking and taxi were used extensively.

Family

10/10

Exceptional

01 Aug 2014

Michael

Comfortable

The room is clean and tidy. I have a double bed for myself and it is large enough for me. The hotel is quiet and a little bit hard to reach if you don't have a car.

Family

10/10

Exceptional

01 Aug 2014

William

A decent hotel

We have a car so that getting to this hotel is not a problem. The hotel has nothing wrong and clean. In my opinion, there is nothing to improve. However, my father (60) thinks that the air conditioner makes too much noise.

Family

8/10

Excellent

11 Jul 2014

Verified traveler

Good Value

Good value,clean simple,will come back again

Family

8/10

Excellent

04 Jun 2014

Pinga

Clean & Tidy Room

It was good. I chose non-smoking room, but there was scent of smoking.. Overall it's good which breakfast is with fresh vegetables and food.

8/10

Excellent

13 Mar 2014

Andy Chan

Friendly staff, quiet location

Good comfortable rooms, good size but not too big, a bit hard to locate with my rent a car's GPS. Karuizawa is a very beautiful little town, wish I could of stayed more than one day in this town.

Family

8/10

Excellent

26 Dec 2013

Lee

It s a good and clean hotel. Love it .weekend rate more expensive

8/10

Excellent

12 Nov 2013

Verified traveler

Nice place

A bit from the train station but that being said was very clean and fairly quiet. Staff nice. Would recommend for reasonable cost hotel.

Partner

8/10

Excellent

03 Apr 2012

P

Good value for money

Very comfortable small hotel but with a good mind in serving people. Nice Breakfast for 500 Yen. Room a bit small. Good value for money.

8/10

Excellent

12 Feb 2012

Verified traveler

Chisun Inn Karuizawa

we had a 2 nights stay at the hotel in Feb 2012, winter. this is a perfect getaway place as the surrounding area is slow and quiet. it would be best if you were driving, because the distance to the train station is considerably far. During the stay, walking to and flo the karuizawa prince shopping plaza/ski resort/train station is possible, it would take about 30-40 minutes walk and you can possibly enjoy the scenery, or the thick snow, during your walk. the hotel itself is clean and cosy, and the breakfast is only 500yen pax. Considering the cost of the hotel, i would highly recommend this to everyone. family with kids might find this hotel boring.

8/10

Excellent

18 Dec 2011

Ng

Chisun Inn Karuizawa

A small clean and is quite a new hotel. Bed is comfortable. Staff polite. Surrounded by roads and town is about 2km away.

8/10

Excellent

02 Aug 2026

Wai Sum

The room is a bit too small and is just enough for us to open the luggage. Staff are very helpful and speak good English. There is convenience store nearby.

10/10

Exceptional

14 Jun 2026

Takao

綺麗な施設そしてで手頃な価格で良く利用させてもらってます。今度は朝食も食べてみたいと思ってます。

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Shuri

ベッドが広くてよかった

Partner

8/10

Excellent

02 May 2026

ちあき

夜間到着しても大丈夫だが駐車場がいっぱいになりスペース探しに苦労した。
部屋は写真通りです。室内はきれいですが浴室内の換気扇がとても弱く熱気が中々なくなりません　　そのためかカビ残りがあります。アメニティー等備品は良かったです。
寝泊まり特化なら充分に快適でした。

Family

6/10

Pleasant

05 Apr 2026

Jessica

The hotel room itself was clean and comfortable, but the location was inconvenient. Public transport is limited, and the surrounding streets are poorly lit at night, making walking feel unsafe. The staff were polite, but the lack of nearby convenience and the dark, quiet streets after dark were major drawbacks. Overall, the stay was acceptable, but the location and lighting issues made it less enjoyable.

Self

8/10

Excellent

27 Jan 2026

Kazuyuki

軽井沢でリーズナブルな価格で滞在でき、部屋も機能的で清潔な宿です。

10/10

Exceptional

31 Dec 2025

Szu Chao

房間舒適

10/10

Exceptional

31 Dec 2025

piyasinee

ห้องสะอาด บริการดี สุภาพ

Leisure Family

10/10

Exceptional

23 Nov 2025

Emi

いつも子どもの遠征で利用してます。
子どもは朝のワッフルを作るのをいつも楽しみにしています。ランドリーもあって助かります。また利用します！

Friends_and_family Family

2/10

Poor

16 Nov 2025

Takahiro

トイレに入った瞬間、トイレ臭く、便器の黒ずみも見えて、汚くて警戒して使ってました。

また部屋がホコリがあり、コップ、ケトルもホコリがあって掃除が非常に汚いと感じました。

またタオルに髪の毛、バスタブにも髪の毛がありました。

あの普通な値段ですが、掃除は最低必要なことと思います。

Leisure Family

10/10

Exceptional

15 Nov 2025

takeshi

室内は広く、綺麗でした

Business

6/10

Pleasant

19 Oct 2025

JUNKO

旧軽井沢に近く駐車場も広くてよかったです。

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

ヨシオ

優しい心遣いで構いすぎない静かな対応が心地よかったです。

Leisure Family

8/10

Excellent

28 Sep 2025

憲護

コスパがいい
清潔
スタッフ対応がとてもよい

Business

8/10

Excellent

14 Sep 2025

ともこ

シルバーウィークと言うこともあり、混んでいた。朝食を現地でお願いしようと思っていたが、既に一杯で朝食ビュッフェは食べられなかったが、近くにローソンもあったので助かった。もう少し飲食店が近場にあれば良かった。

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

よしやす

良いです

Leisure Friends

6/10

Pleasant

20 Aug 2025

イズミ

部屋が少し狭かったですが
シーズンでこの価格なので満足です

8/10

Excellent

06 Aug 2025

けいこ

静かでよかったです

Leisure Family

8/10

Excellent

02 Aug 2025

kyoko

近くのコンビニの行くまでの歩道が、だいぶ雑草が伸びていて、ちょっと残念でした
ホテルとは関係ないですね

2/10

Poor

14 Jun 2025

Junzo

チェックイン時に支払いを求められますが、2泊で25000円のところ、50000円を請求されました。一度支払ってしまいましたが、アプリを確認し直すとやはり25000円だったので訂正してもらいました。皆様お気を付けください。

Business

8/10

Excellent

27 May 2025

Hiroyuki

コンビニ近いのが良い

6/10

Pleasant

24 Apr 2025

JALGL

ベッドが固くて寝れなかったので、貸し出しでも良いので、柔らかいトゥルースリーパーの様な低反発マットレスがあるとありがたい。

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Toru

スタッフの方がとても丁寧で親切でした。
お部屋、バストイレは綺麗で良かったです。

Leisure Family

8/10

Excellent

27 Mar 2025

MAKI

一泊朝食付で利用しました。良かったです。
朝ごはんも種類が多く、子どもは無料で食べる事が出来ました。部屋も綺麗に掃除されており、また機会があれば利用したいです。

Business_and_leisure Family

10/10

Exceptional

09 Feb 2025

takeomi

駅から遠いけど過ごしやすかった

Leisure Friends

4/10

Poor

07 Feb 2025

junya

室内何か高回転の羽根音が一晩中していて、眠れない。

Self

8/10

Excellent

19 Jan 2025

??

２階建てのため、エレベーターが利用しやすかった。また宿泊人数もさほど多くなく静かに過ごせた。バイキングも不足ない品数だったので、良かったです。自家製の柑橘系スムージーが美味しかった。部屋は広くはなかったのですが、価格がリーズナブルだったので満足でした。ありがとうございました。

Leisure Family_with_children

10/10

Exceptional

19 Jan 2025

Hiroe

長野市在住ですが急遽スキーに行きたいと言う子供と宿泊しました。立地の良さと子供が大好きなワッフルの朝食とお部屋に最低限の設備で安いお値段に感謝です。とても静かでお部屋は暖かくロフトに子供は大喜びで快適に過ごせました。また是非利用させて頂きたいです。

Leisure Family_with_children

10/10

Exceptional

28 Dec 2024

Verified traveler

いいホテルです

車の場合、ホテルは国道に面していて、国道から左折、右折入場も可能です
駐車場は広いです
フロントの対応は親切
無料のコーヒー、水も助かります
パジャマはナイトウェアタイプ
スリッパは使い捨てですがしっかりできています
徒歩圏内にコンビニもあります
朝食は充実しているようですが、今回はたべませんでした

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

xiaojuan

Just like its name, very comfortable. Especially its bed. There is a loft bed over standard double bed. That is perfect for us. Me and my ten-year-old child could use the double bed and my husband uses the loft bed.
I will stay there again if we go there again.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Junichi

good!

Leisure Self

8/10

Excellent

16 Aug 2024

ユウコ

チェックインが集中する時間に、ドリンクサービスがあり、良かった。

6/10

Pleasant

16 Aug 2024

Verified traveler

チサンインから変わりましたが何が良くなったか分かりませんでした。枕とペットが変わったのかな？フロント横の荷物置き場がなくなり不便、自販機の場所も前の方が便利でした。

Friends_and_family Friends

8/10

Excellent

29 Jul 2024

??

掃除も行き届いており、大変きれいな部屋でした

6/10

Pleasant

21 Jul 2024

アツシ

スリッパが設置されていませんでした。

Business Self

8/10

Excellent

06 May 2024

RIE

ゆっくりできました

Leisure Partner

10/10

Exceptional

22 Apr 2024

Haruka

スタッフの方がちゃんと対応してくれました。

10/10

Exceptional

02 Apr 2024

??

急に休みがとれた家族旅行、気軽にとまるにはピッタリかと思います。

Leisure Family_with_children

10/10

Exceptional

25 Mar 2024

yuka

スタッフの方に親切にしていただきました。ありがとうございました。

Leisure Self

6/10

Pleasant

19 Mar 2024

tashi

普通です。

8/10

Excellent

10 Mar 2024

Ayumi

スノボするために3人でチサンインを利用させて頂きました。スタッフの皆さんとても優しく対応して下さり、2泊で清掃を頼まなかったためドリンク又はお菓子をプレゼントしてもらいました。選ぶ時に時間がかかってしまいましたが当時対応してくれた女の方が最後まで待ってくれたり話しかけたりしてくれたので決まるまで楽しめました。徒歩で5分くらいに駅までのバスがあるので交通手段の心配はあまり無かったです。朝食バイキングもとても美味しかったです。初めての軽井沢でしたが最高に充実出来ました。お世話になりました。

Leisure Friends

4/10

Poor

08 Feb 2024

Maycky

ok

4/10

Poor

29 Jan 2024

Maycky

ok

8/10