Name: Grand Hotel Palau
Address: Via Capo D Orso 100, Palau, 7020, IT

8/10

Excellent

03 Aug 2026

Jill

Staff was the best, very attentive and most of the time working. Only thing I can say is the room posting are a bit misleading, double bed in just a queen bed and the room does not have central air (common for the island) overall spectacular experience. BRING PROPER SANDALS AS THE ROAD TO TOWN IS STEEP!

8/10

Excellent

25 Jun 2026

Justin

The hotel is very well situated in a quiet area of Palau and the sea view balcony rooms have an incredible view out over the marina and beyond. The room was nice, a shame that the door did not line up to see the view out. The air conditioning and bathroom were great, but there are no tea/coffee making facilities and the bed was not overly comfortable. Over a 4 night stay, there were 2 significant power cuts in the area, one of which went on for a few hours and made the room uncomfortable. The WiFi was absolutely awful throughout the entire stay.

Partner

8/10

Excellent

15 Jun 2026

Kyla

Beautiful hotel with stunning views! The staff were very helpful and accommodating - would recommend staying here!

Partner

2/10

Poor

14 Jun 2026

Heather

Never stayed there and was charged for my stay. Arrived was checked in and the hotel had no power.

8/10

Excellent

13 Jun 2026

juan martin

Lindas vista a 9 cuadras del puerto, desayuno bueno, y todo perfecro

Partner

6/10

Pleasant

12 Jun 2026

oscar

A lot of people get confused thinking the hotel have a swimming pool

Partner

6/10

Pleasant

06 Jun 2026

Lucie

We did find dirty sink and the hair,shower had a leak,so pool of water everywhere.Difficult to open/close curtain
.No kettle in the room and very poor facilities for the price we paid.Uncomfortable pillows....very poor choice of breakfast.The only positive about this hotel is the view ....

Family_with_children

6/10

Pleasant

15 May 2026

MARILYN

Will not recommend

Family

8/10

Excellent

09 Dec 2025

Jordan

Nice area. Walkable to the main area of town or beach.

10/10

Exceptional

12 Nov 2025

Karen

The view of the La Maddelena islands was lovely. Definitely ask for a room with a view. The parking was in a dirt lot near one of the entrances. It cost extra and was worth it since I didn’t see any available parking on the narrow streets.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Eve

The staff was extremely friendly and helpful. A very clean environment and beautiful location and views.

Self

10/10

Exceptional

12 Oct 2025

Kathleen Jacque

Clean hotel and good location

10/10

Exceptional

09 Oct 2025

Angela

The room we had was overlooking the port with a large balcony. It was uphill so we had a good passaggiata walking to town for dinner and back. There is no elevator so be prepared to carry luggage up a winding wooden staircase. There is an upper parking lot where you can put your luggage to avoid the staircase if the fire door is open.

Leisure Friends

4/10

Poor

05 Oct 2025

james

This hotel had the worst lumpy pillows. Imagine sleeping on mushy baseballs. We asked for another pillow only to be told that they don’t have any extras. We also asked for an extra towel also to be told that there are no extras. Additionally, they light the outside of the hotel at night , so there’s a spotlight right into the window all night. The light blocking curtain doesn’t really help. The room also had ants.

6/10

Pleasant

28 Sep 2025

Jeffrey

Parking was ok as we got there early

Partner

2/10

Poor

16 Sep 2025

ROBERTO

This hotel is an absolute scam, and it nearly ruined our entire experience in Sardinia. From the very beginning, it was nothing but misrepresentation. We booked through Expedia, where the hotel falsely advertised its location as being on one of the main roads of Palau. In reality, it sits far up a steep hill, inconvenient and nearly impossible to reach on foot.
We specifically chose this property because it claimed to be a 4-star hotel. Let me be clear: this place doesn’t even meet the standards of a basic bed and breakfast. From the moment we checked in, it was obvious the hotel was severely understaffed, neglected, and almost deserted.
We paid for a room with an ocean view and were told we’d been “upgraded” to a newly renovated section. Any excitement was quickly crushed when we realized what that actually meant: dragging our suitcases up two uneven flights of stairs, going outside the main building, climbing more stairs, then hauling luggage over rocks before reaching a room that looked nothing like a 4-star accommodation. The room was bare, furnished with what looked like cheap IKEA furniture, unfinished bathrooms, patchy walls, and spider webs covering the ceiling. Unfortunately, things only got worse with breakfast. It was a complete joke. Service lasted only two hours in the morning because the same staff members responsible for cleaning rooms were also in charge of running breakfast. The food selection was extremely poor, with questionable quality.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Jeffery

Clean room and hotel, walkable to the marina

Leisure Partner

2/10

Poor

09 Sep 2025

Blake

Property and rooms in disrepair. The rating definitely does not reflect the condition. Staff was extremely rude. The blankets were dirty and I was told they didn’t have any clean ones.

Family_with_children

8/10

Excellent

17 Aug 2025

Paola

Is a nice 3 star property in a middle class neighborhood. Had issues finding it due to wrong address on Expidia app. Bed was uncomfortable and everything else was humble. The best thing about the hotel “ B&B” is the View and the Front Desk manager who was exceptionally helpful and friendly 💖💖💖

Leisure Friends

10/10

Exceptional

11 Aug 2025

Sofia

Very convenient

Our visit to Sardinia was very pleasant and the welcoming atmosphere of the hotel was nice
Adeel was at the reception desk and the way he greeted us and shared the information was very pleasant and friendly
After a long drive from Olbia airport to Palau our accommodation was quite lovely as we were able to check in fast and easy fashion
The room was very clean and comfortable with amazing views overlooking the beach and the port of Palau
The convenient location was a great spot for walking to the city center for shopping and dining. Also to enjoy the free beaches and to get to the ferry and enjoy the activities!!!!

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Rachel

I really liked the balcony looking out at Palau! It was also conveniently located to food, pharmacies and tour meeting points to explore the beautiful islands of the Maddalena Archipelago!

Leisure Family

10/10

Exceptional

23 Jul 2025

Lauren

Great location, smaller room but worked for our family. Staff was extremely welcoming and accommodating.

Leisure Family

10/10

Exceptional

09 Jul 2025

Loura Lyn

Walkable, great base, friendly staff!

Leisure Partner

2/10

Poor

06 Jul 2025

Stephen

Avoid disappointment stay elsewhere

This was a disappointing stay. Reception staff were unfriendly, did not help with luggage. Worse still the main reception person was smoking a shisha pipe in the common areas and in another occasion was picking the skin off his feet in the customer area . Ash trays were left with cigarette butts. There is no lift and the stairs to the next floor are dangerous, there’s no hand rail except for the last few steps. The stair asr made of recycled timber and have a number of holes in them. The beds were hard and very uncomfortable. The hotel is up quite a steep hill and a distance from the main part of town it would be difficult without a car . I cannot understand how this is rated as 4 star I don’t know how hotels.com is aligned with this property

Partner

2/10

Poor

05 Jul 2025

Mandy

We were there for 3 days and the bed and pillows were very uncomfortable . We asked for new pillows and they wanted to charge us .
The staff were very unfriendly

Friends_and_family Friends

8/10

Excellent

05 Jul 2025

Liliana Yaroslavivna

-

Leisure Friends

10/10

Exceptional

27 Jun 2025

Maria

Great place amazing views!

10/10

Exceptional

25 Jun 2025

Denise

We stayed 3 notes in Palau. It was an excellent location. We enjoyed a view of the Bay.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2025

Yazmin

Very nice hotel

Leisure Friends

4/10

Poor

25 Jul 2026

Elise

Hôtel bien situé avec une belle vue sur la ville selon la chambre.
Clim, frigo, Tv.
Toute fois je cherche les 4 étoiles, les finitions (joints,…) sont sale et très mal réalisé. Si vous voulez dormir dans le noir passer votre chemin la porte de la chambre est une porte vitrée avec un rideau non occultant se qui laisse la lumière passer la journée mais également la nuit ou un ensemble de lumière extérieure reste allumé. De plus l’insonorisation de la chambre laisse à désiré, on entend les voisins mais surtout une sorte de soufflerie, machine toute la nuit.

8/10

Excellent

25 Jul 2026

Are Nikolai

Fint opphold på dette hotellet, selv om det er litt slitt og kunne behøvd noe oppussing. Vær obs på at hotellet ligger på en høyde over Palau, så er bratt tur opp igjen fra byen. Ingen parkering tilgjengelig i regi av hotellet, men er gateparkering på forsiden.

6/10

Pleasant

25 Jul 2026

Rodolphe

Bel établissement mais très difficile de garer sa voiture et le parking gratuit est plein!

6/10

Pleasant

20 Jul 2026

Audrey

La vue etait ouaouh !! Mais Pour le prix nous n'avions ni bouilloir thé ou café . La chambre ne semblait pas être aussi bien entretenu que les autres :
Rideaux vétustes, pas du tout à la taille de la fenêtre donc pas occultant... tandis que les autres chambres avaient des volets . Une fenêtre de salle de bain ouverte en battant donc impossible a fermer . Vous entendre tous les bruits de la rue .
La terrasses est géniale car immense mais des sièges et pas de table basse comme les autres chambres.
Bref une sensation de ne pas avoir eu de chance sur la chambre

Friends_and_family Family

4/10

Poor

22 Jun 2026

Nadine

Nous avons demandé à changer de chambre car celle qui nous avait été attribuée ne correspondait absolument pas aux photos ni aux prestations présentées sur le site. On et bien loin de la vue ur mer... on avait vu sur rien.

Nous nous sommes retrouvées dans une sorte de chambre annexe, située à l’extérieur du bâtiment principal, avec le lit à quelques centimètres seulement de la porte d’entrée. Il n’y avait pas de véritable fenêtre, uniquement une porte-fenêtre servant à entrer et sortir de la chambre, sans volets ni rideaux occultants, ce qui fut le cas pour la deuxieme chambre aussi.

La décoration et l’entretien des chambres est assez vétustes, contrairement à l’entrée et aux espaces communs qui sont beaucoup plus soignés. Dans la seconde chambre, aucun sèche-cheveux ( on m'en a apporté un de camping le soir même) et il n’y avait aucune armoire ni espace de rangement dans les deux chambres, ce qui nous a obligées à conserver toutes nos affaires dans nos valises pendant le séjour.

De plus, le vis-à-vis avec les chambres voisines est très important, offrant peu d’intimité. Enfin, l’hôtel est extrêmement bruyant, ce qui ne permet pas de profiter d’un séjour reposant.

Family

4/10

Poor

06 Jun 2026

Andrew

The hotel is tired and needs maintenance. We had very little hot water in the shower, broken furniture, the floor wasn't clean, the outdoor furniture was filthy. We also had no soap in the shower. There is obviously no money being spent on the facility.

Partner

4/10

Poor

26 May 2026

pascal

L hôtel est bien situé pour autant pas d électricité changement de chambre sans vue alors réservation avec vue sur mer, attente d'une heure pour prendre possession de la chambre . pas de parking pas d'ascenseur le jeune à l'accueil completement dépasse .Peut mieux faire

Friends_and_family Friends

6/10

Pleasant

20 May 2026

Markus

Leider keine Antwort auf Wünsche vor der Anreise erhalten

4/10

Poor

18 Oct 2025

florence

Chambre tres mal insonorisee. Moisissure au plafond.salle de bain avec equipements a réparer. Rouille dans la douche
Pas de placard dans la sdb.
Jours constant dans la chambre.
Cet hotel est plus un 2 étoiles. Ne ressemble en rien a un 4 etoiles. Pas de parking ,juste 5 places devant . Pas d ascenseur, pas de restaurant ni collation ni distributeur. Point positifs propre, jolie vue sur palau.

Leisure Self

4/10

Poor

11 Oct 2025

Chloé

Literie pas propre, chambre qui sent l’humidité, isolation phonique inexistante. Pas du tout le mérite d’un 4 étoiles.

Partner

8/10

Excellent

09 Oct 2025

Jutta

Frühstücksservice kann noch verbessert werden

Leisure Partner

2/10

Poor

22 Sep 2025

Malika

Accueil désagréable et rude à la réception, tarif parking incorrect par rapport à celui annoncé par hôtel.com. L’hôtel est situé en haut d’une côte non éclairée la nuit, et chambre située dans le 2eme bâtiment encore plus haut. Il faut s’assurer de ne rien oublier dans sa chambre avant de partir car la montée est raide et il n’y a pas d’ascenseur dans les 2 bâtiments. L’hôtel envoie chaque jour à 5h du matin un mail : check-in de 15h à 22h, check-out à 10h précises sinon des frais sont appliqués, et un message pour réserver des excursions à la réception, bien qu’ils n’aient aucun plan de la ville à proposer. La taxe de séjour est la plus chère que j’ai payée en Sardaigne, 3,5€/jour ! Un hôtel 4* qui n’en mérite que 2, pas de cintre dans la chambre, réfrigérateur qui ne refroidit rien, climatisation trop bruyante, clé de chambre simple attention au doublette, et pas de coffre-fort dans la chambre. Pour moi ce n’est pas un 4 étoiles ! Très déçue, j’avais réservé 5 nuits, et annulé 2 😅 car je m’imaginais un super 4*. Bien que j’ai vu des commentaires mitigés, j’ai tenté l’expérience très décevante !
PS : vue mer partielle, c’est le 1er bâtiment qui cache la vue au 2ème.
PDJ pas testé car si c’est pour être mal reçue autant s’en passer (super boulangerie/pâtisserie et personnel sympa à Palau), il demande votre carte de crédit car il affirme que APPLE PAY ne fonctionne pas, je l’ai utilise et ça fonctionne très bien 😁.
Reçu encore un mail pour revenir dans l’hôtel, JAMAIS ! 👎

Self

10/10

Exceptional

20 Sep 2025

Alicia

Quel bel accueil dans ce spendide grand hôtel !
Idéal pour un séjour à Palau où l'on souhaite profiter du cadre époustouflant, du confort de l'hébergement et de la proximité avec les plages, le centre-ville, le port et bien d'autres sites touristiques (à quelques minutes à pieds). Je recommande chaleureusement cet établissement et remercie Ronex pour son professionnalisme et sa gentillesse. Au plaisir et bonne continuation !

Leisure Friends

8/10

Excellent

19 Aug 2025

Verified traveler

Manutenção do hotel começou a ser deixada de lado

Tinha tudo para ser excelente, exceto a maçaneta da porta do quarto, que saiu na nossa mão. E aparenta ser um problema antigo que não é resolvido, mas arrumado com desleixo, apenas para fingir que dão importância ao hóspede. Havia muita dificuldade para fechar a porta do quarto, pela falta da maçaneta, e o cofre não funcionava

Partner

8/10

Excellent

12 Aug 2025

Léanne

La nourriture était bonne, l’emplacement idéal pour se promener sans la voiture

4/10

Poor

03 Aug 2025

Terkel

Way too pricy

Really outdated rooms, very small, broken balcony chairs, mould in shower and therefore way too expensive

Friends_and_family Family

6/10

Pleasant

31 Jul 2025

Mario

Frigidaire non fonctionnel et douche ayant besoin de nettoyage plus approfondi. Petit déjeuner basique (pas d’œuf après 45 minutes le 2e jour). Belle vue et tranquille.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Maria

Schöne Unterkunft mit ganz tollem Blick auf den Hafen/Meer

Leisure Family

10/10

Exceptional

04 Jul 2025

Karine

Très bel hôtel je recommande

10/10

Exceptional

29 Jun 2025

Lisandra Cristina

Perfeito para conhecer Palau e Ilha Madalena

Hotel bem conservado, limpo, silencioso, com estacionamento fácil na região gratuito e uma equipe muito atenciosa e simpática. Duas observações: 1) o banheiro tinha vidro liso na janela para a rua, que não dava privacidade, mas foi substituído no primeiro dia por texturizado que ficou perfeito, reestabelendo a privacidade.2) a informação do valor do café da manhã está desatualizada, são 15 euros por dia, por pessoa e não 5 euros como consta do site e descrição na plataforma Hotéis.

Partner

10/10

Exceptional

24 Jun 2025

Jennifer

Bon emplacement, bon service, déjeune simple, mais très bon et le café excellent

Leisure Partner