Name: The Royal Hotel Crewe, A BRILLIANT Collection
Address: Nantwich Road, 7, Crewe, CW2 6AG, GB

2/10

Poor

18 Nov 2022

Gregory

Hotel closed down

I arrived at this hotel only to find that it was closed down due to health and safety issues i was not notified of this which left me 200 miles from home with no place to stay.

Business

6/10

Pleasant

27 Oct 2022

MR P A

A bit shabby

The main building is impressive, as was the room at first glance but cleanliness was poor and everything looked a bit shabby. If it’s just for one night, it might suffice and it was pretty cheap. Staff were friendly and efficient.

Business

4/10

Poor

25 Oct 2022

Verified traveler

Disappointing.

Photos of rooms are misleading. Rooms were very run down and furniture old. Did not match the pictures when booking. Had no towels in the room when we arrived, and toilet repeatedly flooded anytime it was flushed. Very little amenities and quite dingy. Very disappointing visit, would not stay here again.

Partner

4/10

Poor

14 Oct 2022

Rob

FREEZING COLD

The room itself was tidy and clean👍 However, the shower did not work properly - the flow was weak AND the water was FREEZING!!!! I only stayed for one night - and so I simply informed the Reception when I was leaving (I made do).

Reception were polite, but there was no (part) refund offered.

I left disappointed.
R 😔

Business

8/10

Excellent

11 Oct 2022

Anne

Comfortable bed, quiet room, approx 3 min walk from the train station with many options for food close by. Decent sized room.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2022

MISS Leanne

A comfortable and quiet hotel

I had a really comfortable and quiet stay. It was very close to the train station and local amenities. I was pleased with it being a budget hotel but also exceeding my expectations. The staff were super friendly and made my stay great. A*

Self

8/10

Excellent

01 Oct 2022

Yaser

The bathroom in general is not clean and the window is not completely closed

Leisure Family

6/10

Pleasant

22 Sep 2022

Tim

Good location - needs to attend to some minor fail

Very good access to railway station and large, comfortable room with good wifi. Let down by tea/milk not being provided on first night - given on request, complimentary biscuits only on second night. I reported the bathroom strip light/shaver socket as not working on the first night and was assured it would be fixed the next day - it wasn't. The music from the nearby Bar might be unwelcome but finished by 10pm on Wed. night - may finish later Fri/Sat.

Self

2/10

Poor

21 Sep 2022

Kathryn

The location is very central and convenient for Crewe railway station and plenty of places to eat nearby. Nice big car park at the back with free parking but needs better lighting at night. The hotel itself is very dark and grim and dated with peeling/damp wallpaper at the top of the stairs. There is no lift but it isn’t advertised as has been pointed out previously. The room had a big burn on the carpet and the window wouldn’t shut so all the noise from the busy road below can’t be shut out. It would be a nightmare at the weekends as there is a busy pub next door and takeaways. The bedside lamp had nowhere to plug in and the bed made an ominous spring noise when I sat on it. There was excrement in the toilet and the towels were threadbare with holes in them. The TV worked, there were toiletries and tea and coffee in the room. The hot water takes 5 minutes to come through, I had a shower with someone else’s pubic hair so not very clean. The worst thing was that I had an overwhelming feeling of being unsafe that I couldn’t shake and I left after 5 hours to sleep on someone’s settee in a safe place. There needs to be investment and modernisation. The staff were nice enough but didn’t offer a refund or ask for further feedback when I left early although I said the room was not to my standard. I would not recommend staying here unless there is a significant improvement in the safety, cleanliness and standard of accommodation in general.

Leisure Self

2/10

Poor

18 Sep 2022

Simon

Location wise this was great but that was it's only plus.
Room very basic and separate bathroom was a pain.
Biggest pain, though, was cold shower.

Business Self

10/10

Exceptional

16 Sep 2022

John

A lovely hotel 30 seconds from the Railway Station. Friendly staff and small but comfy rooms. For the price, this hotel is very good.

Leisure Friends

8/10

Excellent

05 Sep 2022

Phillip

Royal hotel

Really helpful receptionist. Had a drama with the tv not working in my room and got moved to another room with en-suite.
Only niggle, if I had stayed in the original room on 1st floor, over the bar, my musical appreciation would have been tested a tad due to the volume. Other than that, no dramas.

Business

8/10

Excellent

27 Aug 2022

Judith

All Good👍

Very good value for money, had everything we needed for a stop gap for a long journey

Partner

6/10

Pleasant

22 Aug 2022

Rodney

Tv didnt work , 2 towels for a 2 night stay and 1 had a hole in it , was told wrong time for breakfast

Leisure Partner

4/10

Poor

20 Aug 2022

Chris

Broken tv in room
Complained as was advised they knew about it

They eventually moved me to another room after a further complaint

I mentioned there was no chair in new room was met by complaints from hotel staff

Not good service

Business

4/10

Poor

15 Aug 2022

Verified traveler

The hotel has no air conditioning and in temperature of over 30 degrees it was unbearable even with a fan. Also no lift and bedrooms could only be accessed via stairs which is no good for people with mobility problems. Car park access was around the back via a road and then pebbles so again no good for people with mobility issues.

Partner

2/10

Poor

09 Aug 2022

Ashleigh

Avoid!!

Absolutely horrendous. Above a night club of some sort so bass was banging until 3am. Certainly not a hotel I would recommend. Room not the cleanest and the shower was either scalding hot or freezing.

Partner

6/10

Pleasant

07 Aug 2022

denis

Cheap hotel not the best not the worst i have stayed in

Self

4/10

Poor

30 Jul 2022

Steve

The shower cubicle was not clean, the shower head connection pipe was damaged. The towel rail fell apart when putting towel on it. The Toilet was damaged.
I booked bed and breakfast; only to find out on the first morning that it was a continental breakfast that was paid for and it would be a further £7.50 per person per day for a cooked breakfast! Which is what I thought I had paid for!!!
The continental breakfast was very poor, no toast or bread, stale croissants and pastries, muffins only appeared on our last day.
As I specified Bed and Breakfast (cooked) I was left very disapointed with the state of the bathroom and the breakfast.

8/10

Excellent

22 Jul 2022

Paul

I feel that overall I received 'good value for money'. The free parking is very handy and the Hotel is situated in a good location. My room was basic but clean & tidy.

Leisure Self