Name: Crewe City Centre Hotel - Lifestyle
Address: Macon Way, Crewe, CW1 6DR, GB

10/10

Exceptional

24 Jul 2026

Ken

Handy for the train station and quiet and comfortable will definitely use this place again

4/10

Poor

11 Jul 2026

Julie

Stayed during a heatwave and had two room for our group but air con wasn’t working in either room and room was hotter than hell with only a fan. Barely slept. Would not be first choice when visiting the area again

Friends_and_family Family

4/10

Poor

10 Jul 2026

Ollie

I called before I booked to check if the hotel had air conditioning and the person on the phone said yes every room has it. When I arrived I was told it has been broken for ages abd it doesnt work, I wouldnt have stayed there if I'd had known this. The room was nice enough but like a sauna it was unbearable.

Self

10/10

Exceptional

05 Jul 2026

Julie

The air conditioning packed up very stuffy in the room. But in fairness we didn’t let anyone know x

Friends_and_family Family

2/10

Poor

29 Jun 2026

Divine

I stayed here on 25–26 June 2026 during the severe UK heatwave, and it was a dreadful experience.

Check-in was fine; the first receptionist was polite. However, I was never told the hotel has no air conditioning. Worse, the heating was stuck on and could not be switched off, leaving the room like a sauna. I opened all windows, but barely any cool air came in. Sleep was impossible; I tossed and turned all night, drenched in sweat.

The next morning, exhausted, I asked the front desk for an explanation. The receptionist on duty was shockingly rude and dismissive. He claimed I had been informed about the lack of AC, which was untrue and offered no apology or solution.

Later, I found a small floor fan tucked away that I had missed at check-in. No one had told me about it. Even at full speed, it did nothing to cool the room.

Desperate, I went to the bar for a cold drink and ice, only to be told the ice machine was broken. Another disappointment.

I got virtually no sleep and was so drained the next day I could barely function at work. A hotel should never leave you worse off than when you arrived.

I cannot recommend this property during warmer weather. Between the lack of climate control, broken amenities, and rude staff, this stay fell far below any reasonable standard. I will not be returning.

Partner

10/10

Exceptional

27 Jun 2026

Nick

Cracking family room. Nice to have a balcony given the weather. Shower was amazing. Perfect for a stop over.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Maria

Air conditioning broken conveniently on hottest week of the year. Chef sick so no breakfast on offer. No fans in room

Business

4/10

Poor

16 Jun 2026

Nick

This was the worst night sleep I have had in years. The room doors have no mechanism to stop slamming. From very late (midnight) and then again early (4;30am) there were constant bangs and noise reverberating throughout the hotel. The temperature of the room was suffocating (it was a mild day) but the air conditioning did not work at all. The shower was very low pressure.

Self

2/10

Poor

14 Jun 2026

Russel

We had people fighting and thumping in the too above us. Was not able to get 5 minutes sleep, eventually gave up and three thirty am and got dressed. We left by 04:30 am. I would like a refund

Family

2/10

Poor

13 Jun 2026

Russ

Terrible night, we were in room 210, it is now four o’clock, but still awake as the people above us are making such a racket, thumping, shouting and fighting the entire night, we have not had one moments rest, we have to drive home for six hours today with no sleep, I would expect nothing less than a refund. There was no one to call and complain to.

Partner

10/10

Exceptional

09 Jun 2026

Jules

Super helpful staff.
Great shower.
Double room with balcony was great value.

Business

8/10

Excellent

04 Jun 2026

Stephen

Knew hotel under previous management and mainly booked for location near railway station. Gradually making improvements including availability of breakfast (personally would have preferred better quality sausages but they were adequate invwhat is basically a budget hotel).

Clean and convenient- stayed on hottest days so room was a bit too hot, but that wasn't hotels fault!

Self

8/10

Excellent

03 Jun 2026

Stephen

Hotel chosen for handy location for railway station. Had stayed before under different ownership. Gradually improving facilities, now has a decent breakfast available from quite early so very useful.
Room was clean and tidy with everything you need and reasonably priced.

Self

8/10

Excellent

26 May 2026

Jules

The check in was great, we met the owner and he was very helpful.
Room was clean and functional.
Everything worked and the shower was excellent.
We will definitely stay there again.

Business

10/10

Exceptional

24 May 2026

Akwasi

Had a really good time and rest. Staff very friendly and was lucky to be served by the owner himself, a very humble person. I will definitely go back there if I happen to be in the area.

Self

2/10

Poor

20 May 2026

David

Sadly, the Belvilla has changed ownership once again and the facility is not worth giving any consideration at all. We checked in and immediately checked out. Bathrooms full of mold, carpets smelled, restaurant was torn up. I would strongly advise others to find another option if you are staying in Crewe.

Partner

10/10

Exceptional

14 May 2026

Derice

Reception staff were lovely and the check in was simple and easy. Really good price for the quality of rooms. Only issue I had was woken up a few times in the night due to people walking above. Footsteps tended to echo quite loudly. Possibly needs better soundproofing. All in all would definitely come back again if in the area

Partner

10/10

Exceptional

30 Apr 2026

Muhajjem

Everything was perfect

8/10

Excellent

28 Apr 2026

Stephen

One problem was with the key code changing without notice. Luckily someone was in reception to sort it out. A fair price for the area. I would not pay more.
As the hotel is undergoing renovation, there was no facilities for having breakfast or a beer. At least there is a McD's opposite.
Parking was around £9 for the night.

Self

6/10

Pleasant

16 Apr 2026

Shabir

Good stay for the town centre

Self

8/10

Excellent

13 Apr 2026

Harry

Only problem Iv had at the hotel that there was mold all around the bathroom ceiling

Self

10/10

Exceptional

10 Apr 2026

Muhajjem

Room was nice and tidy stuff was good parking was great but had to pay for the parking which is I didn't like

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Adrian

A former Holiday Inn Express which is clearly struggling to find it's identity. The staff I met were very good. The room is ok but the car park underneath causes problems with noise. A bit of a depressing hotel but fine for 1 night.

Business

6/10

Pleasant

18 Mar 2026

A Paul

Yes just ok

Self

10/10

Exceptional

03 Mar 2026

rico

closed

Friends

10/10

Exceptional

02 Mar 2026

Louise

Lovely large room, easy check in, good parking and close to train station

8/10

Excellent

14 Feb 2026

Richard

I have stayed here previously (and many times before under a previous ownership) and it is simple and unpretentious, with all that I would expect. Friendly receptionist, pleasant and clean room with all the facilities I expected, and a very comfortable bed.

Self

8/10

Excellent

13 Feb 2026

Obinna

Friendly and helpful staff.

Room and toilet are okay ; can do with a bit of furniture upgrade

Business

4/10

Poor

12 Feb 2026

Davide

No heating in the room
Room not serviced
No on-site eating facilities

2/10

Poor

02 Feb 2026

Graham

Too noisy

Self

10/10

Exceptional

31 Jan 2026

Kate

Room was spotless and the staff was great

8/10

Excellent

26 Jan 2026

Mahmoona

Clean and comfortable

4/10

Poor

25 Jan 2026

Lee

Overall experience was adequate. Poor cleanliness and tired looking room. Cleanliness in bathroom especially left a lot to be desired. Heating in room couldn’t be changed despite the room being cold. There was also no functioning restaurant or bar as was told out for tender and had been closed off for a while. The only staff we spoke with were polite and helpful and were happy for us to check in early.

Partner

2/10

Poor

13 Jan 2026

George

No heating & previous guests belongings in room.

A Tesco uniform shoved under the chair. A vape and tracksuit under the bed.

It was -9 degrees promised a refund then refused it.

Staff pleasant but head office real let down.

6/10

Pleasant

02 Jan 2026

Sean

Everything was good, the staff were helpful. The big issue I had was the rooms all smelling like cigarettes

8/10

Excellent

27 Dec 2025

Sylvia

The stay was good. THERE IS NO BREAKFAST AS ADVERTISED AS THEY HAVE LOST THE CONTRACT FOR FOOD.

Self

10/10

Exceptional

24 Dec 2025

Ralph

Location of hotel to train station is convenient with onsite parking. Rooms are spacious and clean. Bed is comfortable. Check out time is not too early. Staff are friendly and helpful.

8/10

Excellent

10 Dec 2025

David

Helpful, pleasant staff, clean room, convenient for the railway station.

Leisure

6/10

Pleasant

27 Nov 2025

Kieryn

Place was clean,
air on/heating didn't work,
Shower was just above cold,
Served the purpose of a cheap overnight crash.

Leisure Family

4/10

Poor

24 Nov 2025

James

Room right next to staff room and within steps from reception.
Loud banging from doors after 6am
Smoker next door - tried calling reception for help no answer so had to put up with it
Poor quality shower
Decor is nice, but wouldn’t rate as a 3 star hotel.: more like a 2

10/10

Exceptional

07 Nov 2025

MR Gar

I had a train to catch at 7:15, and the breakfast hadn't all been put out at 6:55. Got what i couldfor my journey. The woman that emerged from the kitchen was rather rude to me. Never mind.

Partner

10/10

Exceptional

31 Oct 2025

Ashleigh

Comfortable and clean

Nice clean hotel and the staff are welcoming. Ive stayed here at least 3 seperate occasions in the past 12 mnths

Business

8/10

Excellent

20 Oct 2025

Kenneth

Excellent value. Nice rooms. Friendly staff.

2/10

Poor

19 Oct 2025

Nicholas

Horrific experience

10/10

Exceptional

15 Oct 2025

Kevin

Didn't have breakfast. No alcohol available in the bar, general 'tiredness' of the property, especially the bar area and the entrance. Staff very friendly and helpful.

Business Self

8/10

Excellent

14 Oct 2025

Ann

Convenient for wherever needed to be

Partner

6/10

Pleasant

12 Oct 2025

Teresa

No lights in, hear all the noise outside in corridor

Business

10/10

Exceptional

05 Oct 2025

Julie

Outside needs updating but honestly it was perfect for our overnight trip to the theatre.

Comfortable, clean and very quiet so had a good night sleep.

Short taxi ride to the theatre.

Friends_and_family Friends

4/10

Poor

05 Oct 2025

Andrew

I've stopped here many times as it is great for Crewe Station, however this visit has proved its changing. The room i was given Friday night looked like it had been involved in a scuffle from the previous people. Lots of marks on the bathroom door including it being taped up holding the glass in place, also the TV wouldn't work. I had arrived late travelling down from Scotland in the Storm Amy and really just wanted my bed. But having to return to reception and ask for another room made me very disappointed. Also to charge £20 for breakfast is far too much. I think I deserve a part refund.

Self

10/10

Exceptional

25 Sep 2025

Dionne

Good value for Monday. Room was clean a bit tiered and could do with some painting and bulbs replacing but overall my stay was ok. Felt safe as woman travelling on business

Business

8/10

Excellent

15 Sep 2025

Eleanor

A good price for a last minute booking.

Leisure Friends

6/10

Pleasant

03 Sep 2025

Stephen

Handy for Railway Station

Chosen for convenience to railway station - just a few minutes walk. Hotel has changed hands in last couple of years and needs a refresh, room a bit tired and dated. It was fine for a single night to get some sleep before an early start but no with no evening food it is really just a large B&B, albeit with a bar which I didn't try. Car park chargeable on an app only, and quite expensive - probably to deter railway traffic.

Self

10/10

Exceptional

26 Aug 2025

Lauren

Hassan is always lovely, any issues and he sorts it strait away. Lovely bunch x

Business Friends

10/10

Exceptional

20 Aug 2025

tracey

Clean and confortable, close to town centre. The manager of the hotel Hassam i think his name was, was very welcoming especially with my 8 year old daughter who has adhd.

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Charles

All fine, but let down by the air conditioning system break down in all room. Very hot night!

8/10

Excellent

01 Aug 2025

Maria F S

Everything it’s good but the sofa bed it’s not comfortable for sleep because it’s bundles

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Mod

Everything was 👌

10/10

Exceptional

22 Jul 2025

Lindsay

An earlier breakfast start would be better for people who have to leave early say 6 30 am. Rooms clean and staff helpful and polite. Breakfast options very good.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Joshua

Great

4/10

Poor

19 Jul 2025

Gary

Disappointing

Got an email a few days before asking to check in online so i could get a door code, there was no link to actually check in though! When i arrived the guy on reception was friendly but was having trouble getting my room details on his device which caused some delay. The air con in the room had a fault code displayed and didn't work, a small fan was provided, but not much use when they had the window closed and the air con control box said it was 30c! Shower was good and removed the sweat in the morning. This used to be a semi-decent Holiday Inn Express, now a disappointing last resort in the OYO range!

Business

8/10

Excellent

19 Jul 2025

Herinder

Reasonable price and facilities. Spacious room good bed and bedding. Good ensuite facility. Kettle with provisions and TV. Downside was creaky floorboards in room and adjacent rooms made it sound as if people were moving about in your room. Minor niggle but noticeable.

Leisure Self

10/10

Exceptional

18 Jul 2025

Iram

Modern clean hotel

6/10

Pleasant

17 Jul 2025

David

Hot hot hot

Rhebsite is in a great location. My room was comfortable. Unfortunately there was no air conditioning and the widow didnt open on a hot day. The manager found me a fan however i did not sleep well in the hot box. Othwrwuse all ok

Business

6/10

Pleasant

16 Jul 2025

fae

Very noisy, you can hear everyone through the rooms. Otherwise, it was a very decent hotel with very limited staff

Leisure Partner

10/10

Exceptional

11 Jul 2025

Verified traveler

New owners of hotel very helpful.

Self

8/10

Excellent

07 Jul 2025

Charlotte

Staff were friendly and helpful and were happy to help with any questions or if you needed any extras. The overall hotel rooms could do with a deep clean and some paint touch ups

Leisure Family

8/10

Excellent

06 Jul 2025

Kate

Very comfortable and clean room was a bit dated very quiet

Leisure Family

10/10

Exceptional

04 Jul 2025

Mary

We have stayed at this property several times and have had a very enjoyable visit.

Leisure Partner

8/10

Excellent

29 Jun 2025

Stacey

Hotel great location. It needs a bit of TLC nothing major but simple things would make a massive difference. Room had a balcony which we loved would stay again.

Leisure Partner

2/10

Poor

28 Jun 2025

Benjamin

After a delayed train we were unable to contact the hotel to ask for a late check-in. We were therefore unable to check in and unable to get a refund.

2/10

Poor

28 Jun 2025

Tom

Doghole

The carpet in the room was shockingly disgusting, it was covered in stains and crumbs, main bed was ok but the \" two single beds \" i.e sofa bed was broken with a 3\" foam mattress on top , which made it impossible to sleep on, I ended up opting for the floor which was the lesser of 2 evils, the balcony door didn't lock tiles were loose in the bathroom, silicone was rotten, the wiring upder the desk did not look professionally installed, all in all not a very enjoyable night,

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Julian

West Coast trains had been severely disrupted and I could get to Crewe but no further, and there was no certainty the rail staff were going to be able to help several hundred people at a late hour. This is convenient, modern and extremely good value. I had a good night's sleep.
Check it out whether or not you are going to be delayed!!

Business_and_leisure Self

8/10

Excellent

24 Jun 2025

mollie

This hotel is within walking distance to Crewe train station which is ideal

Leisure Self

2/10

Poor

22 Jun 2025

Jonathan

Problems finding my booking at check-in.
Room very hot.
Air conditioning not working.
Heated towel rail on constantly and no way to turn it off.
TV didn't work.
Morning shower had only cold water.

Leisure

8/10

Excellent

14 Jun 2025

Susan

Comfortable, clean room very convenient for Crewe railway station

Leisure