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City Express by Marriott Nuevo Laredo

Nuevo Laredo · Mexico

Av Cesar Lopez De Lara 3940 Col MilitarView location

7.8/10Very good993 Reviews
Cleanliness8.0/108.0
Service8.2/108.2
Comfort8.0/108.0
Condition7.6/107.6
Location8.8/108.8
Neighborhood8.4/108.4
Value8.0/108.0
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express by Marriott Nuevo Laredo

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine. At City Express by Marriott Nuevo Laredo, enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is served on weekdays from 6:30 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite. Make yourself at home in one of the 107 air-conditioned rooms featuring flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as desks and blackout drapes/curtains. Distances are displayed to the nearest 0. 1 mile and kilometer. U. S. Embassy Mexico Applicant Service Center - 1.

2 km / 0.

Read more about this hotelShow less

In the heart of Nuevo Laredo, City Express by Marriott Nuevo Laredo is within a 5-minute drive of U.S. Embassy Mexico Applicant Service Center and Campestre Ribera del Bravo.

This hotel is 1.2 mi (1.9 km) from Hospital Mexico Americano Nuevo Laredo and 2.9 mi (4.7 km) from La Junta Baseball Park. Make yourself at home in one of the 107 air-conditioned rooms featuring flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as desks and blackout drapes/curtains. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Smoking areas
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

U.S. Embassy Mexico Applicant Service Center 1.2 km / 0.8 mi
Hospital Mexico Americano Nuevo Laredo 1.4 km / 0.9 mi
Cathedral of the Holy Spirit 1.9 km / 1.2 mi
Reform Mall 1.9 km / 1.2 mi
United States Consulate 2.2 km / 1.4 mi
Paseo Reforma 2.2 km / 1.4 mi
Campestre Ribera del Bravo 2.6 km / 1.6 mi
FINSA Nuevo Laredo Industrial Park 2.8 km / 1.8 mi
Word Station Gabriel García Márquez 3.8 km / 2.3 mi
La Junta Baseball Park 4.3 km / 2.7 mi
Longoria Industrial Park 4.4 km / 2.7 mi
Viveros Park 4.7 km / 2.9 mi
Nuevo Laredo Aquarium 4.7 km / 2.9 mi
Maclovio Herrera Market 4.8 km / 3 mi
Rio Grande 5.5 km / 3.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 107
  • Number of floors (main building): 4
  • Annexe (s): 1
  • Number of floors (annexe): 1
  • Single rooms: 54
  • Double rooms: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Golf course
  • Car park
Show 28 more facilities & services
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Garden
  • Bicycle storage
  • Luggage room
  • Clothes dryer
  • Restaurant
  • Conference room
  • Business centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Special dietary options
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 0 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable7 photos

    City Express by Marriott Nuevo Laredo

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 0 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable7 photos

    City Express by Marriott Nuevo Laredo

    DOUBLE QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 18 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    City Express by Marriott Nuevo Laredo

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Radio
    • Kitchenette
    • Mini fridge
    • Microwave
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express by Marriott Nuevo Laredo

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BED • 1 Bedroom • 18 m²DBL.QN-SU
    DOUBLE SUPERIOR QUEEN BEDPhoto unavailable12 photos

    City Express by Marriott Nuevo Laredo

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Room amenities

    • Desk
    • Housekeeping
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom
    • Internet access
    • Kitchenette
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Cable TV
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable1 photo

    City Express by Marriott Nuevo Laredo

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Kitchenette
    • Radio
    • TV
    • Direct dial telephone
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express by Marriott Nuevo Laredo

7.8
Very good
993 Reviews
Cleanliness
8.0 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
8.8 /10
Neighborhood
8.4 /10
Value
8.0 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
03 Aug 2026
Ramon
Great staff. This is a business hotel that will serve your needs well. Clean rooms, clean common areas and great staff.
2/10
Poor
30 Jul 2026
Maricela
Not what I expected but it was cheap
8/10
Excellent
14 Jul 2026
Carlos
Ok for the price. Although they want to charge extra for a 4 person room.
Family_with_children
8/10
Excellent
25 Jun 2026
Guadalupe
Is good for family travel
Family_with_children
8/10
Excellent
23 Jun 2026
Guadalupe
Good place
Family_with_children
4/10
Poor
15 Jun 2026
Nereida
Olía mal el baño y la regadera se estancaba el agua .
Family
8/10
Excellent
13 Jan 2026
Hortencia
It was a great stay, the only negatives were the beds being very hard and toilet having some stains. But besides from that it was nice!
Leisure Family
10/10
Exceptional
22 Dec 2025
Juan Manuel Barba
Un poco de iluminacion en el estacionamiento
8/10
Excellent
22 Nov 2025
Oscar
Internet connection failed several times
Self
10/10
Exceptional
31 Oct 2025
Juana
Limpio excelente servicio
Leisure Family
2/10
Poor
28 Sep 2025
alexander
Dirty room smell loke smoke. There was mold.in the bathroom. Dirty carpet
Leisure Family_with_children
6/10
Pleasant
04 Aug 2025
Olga
That was good
Leisure Family
10/10
Exceptional
24 Jul 2025
Gilberto
Ok
Leisure
10/10
Exceptional
24 Mar 2025
Remigio
So far so good
Great service
Partner
8/10
Excellent
03 Mar 2025
Cristopher
Está medio culero los alrededores. Pero el hotel está muy bien, el desayuno sencillo pero no está mal. Las habitaciones limpias, buenas almohadas.
Leisure Family
10/10
Exceptional
27 Feb 2025
Alan
Great!
Business
8/10
Excellent
15 Feb 2025
Verified traveler
Great spot!!! The staff was amazing at catering and addresing to my needs and concerns. A 5 star rating is earned.
10/10
Exceptional
10 Jan 2025
Juan
They are very professional.
Leisure Family
2/10
Poor
22 Dec 2024
Carlos
It doesn’t deserve to carry Marriott name upon it. That was the reason I made the reservation. No recommendable at all.
6/10
Pleasant
04 Dec 2024
Angelo
Lobby construction detour was not disclosed when my reservation was made, also the makeshift dining area was inadequate. Staff did their best.
10/10
Exceptional
01 Dec 2024
Ines
Not really good
10/10
Exceptional
25 Nov 2024
Carlos
It was a very nice and lovely hotel with excellent customer service!!!
Leisure Partner
2/10
Poor
23 Nov 2024
Leonora

Dont stay here

Horrible stay, my family and i are stuck in a hotel that is nasty smells and can't comprehend why its open.
Friends_and_family Family
2/10
Poor
31 Oct 2024
Marisol
This is a terrible hotel.
Very duty and disgusting.
Business_and_leisure Family
10/10
Exceptional
27 Oct 2024
Luis
Awesome
2/10
Poor
28 Sep 2024
Felipe
2nd floor under construction, front desk put us on 2nd floor.

3rd floor is completely renovated, I do not understand why front desk gave us a room on the 2nd floor.
Self
2/10
Poor
15 Sep 2024
ALDRIN
Hotel lost ppwer due to storms and gained back partial power but with no AC. We couldn't stay there since the room was too hot. Hotel staff Jesus, would not refund my stay via Expedia and lied to them saying that power was back on immediately but failed to mention without AC. Also, told Expedia that there were no storm warnings in Nuevo Laredo when the warnings have not stopped since 9pm the night before. I recommend you stay somewhere else.
Leisure Family
10/10
Exceptional
31 Jul 2024
Santos
Everything is good
10/10
Exceptional
27 Jul 2024
Santos
Good
10/10
Exceptional
27 Jul 2024
Santos
It was nice & clean… staff is very attentive
Leisure
10/10
Exceptional
17 Jul 2024
Orquidea
Great and convenient
Business_and_leisure Family
10/10
Exceptional
10 Jun 2024
Emilio
Great Location close to bus terminal
Business Self
8/10
Excellent
02 Jun 2024
BENJAMIN
The breakfast included with the room is really good, staff was friendly and helped with any request. Only minor complaint is about broken ice machine, other than that is a good place o stay in this city.
Business
10/10
Exceptional
12 Feb 2024
Maurice
Overall good stay
Business
2/10
Poor
06 Feb 2024
Benjamin

Choose another hotel

Internet didn’t work at all. You can’t watch YouTube or your Netflix accounts on the tv. Shower couldn’t keep the desired temperature, it was going hot and cold on and on.
Business
10/10
Exceptional
30 Jan 2024
Alberto
Good location, good service as usual
Business Self
10/10
Exceptional
08 Jan 2024
Marlen
Muy bien servicio
4/10
Poor
17 Dec 2023
Adriana

Not good for price

No rooms available when I arrived. Even though I had a paid in full reservation. We had to wait to get our room key. The room had no shower curtain. It was uncomfortable taking a shower and trying not to get water out side the shower area was impossible, there’s was water all over the floor.
The toilet paper holder came off the wall… this room needs a make over!
I told the young lady at the front desk but she just stared at me puzzled.
Partner
10/10
Exceptional
30 Oct 2023
Jose
Good location and service
Friends_and_family Family
6/10
Pleasant
05 Jul 2023
Karen E
This property is severe need of upgrades. MANY repairs needed in bathroom, paint ceiling mold etc. The staff was ok. The transport van driver was FANTASTIC! I do not intend on suggesting this hotel. The location and transfer to the American Consulate was great.
Business Friends
4/10
Poor
16 Jun 2023
Nestor
The rooms were not clean at all. Bad service couldn't sleep the air-conditioning was not cold at all.
Family
8/10
Excellent
22 May 2023
Irma

Overall good

Room didn't have towels so we called and they sent us 1 towel. we said we are 2 and guy went back to get 1 more towel. Would be nice to have a hand and wash towel as well. ;)
Friends_and_family Family
8/10
Excellent
17 Mar 2023
Raquel
Muy atento el
Personal!!!
Leisure Family
2/10
Poor
22 Jan 2023
Miguel

Don't waste your time

Where to start check-in took me 40 min The beds are very uncomfortable it's like your sleeping on a slab of concrete it says it sleeps 4 4 what kids. The floor wasn't properly cleaned there was still garbage from the previous stays, Mexican truck drivers and labor workers sleep here this is not a family friendly environment
Friends_and_family Family
8/10
Excellent
16 Jan 2023
Carlos

Frist good stay at the City Express-Nuevo Laredo

The hotel alone is very basic. The building has very thin walls. There were some issues with the cleanliness of the room but when it was brought up, they took care of us very quickly. Which brings me to the next point, the service. They are on top of things and took very good care of us and they made sure everything was fine. Very respectful staff. I have to say that what was the highlight of our stay was the breakfast which is included. Man, that certainly makes up for it. They cook it on order, and it was delicious. They had a nice coffee machine as well and it offered regular and Americano. Loved it! One last thing, there are several restaurants within walking distance in case you are feeling hungry and/or thirsty. Overall, it was a very good stay.
Friends_and_family Family
4/10
Poor
19 Dec 2022
Jose Luis
The bed had hair in it, the bedding didn't look clean.
Leisure Family_with_children
6/10
Pleasant
12 Dec 2022
Xochitl
Check in terrible terrible 2 hours waiting
Leisure Family
6/10
Pleasant
04 Dec 2022
Sergio

Not so good

Check in was really slow, only one person tending the desk
Partner
2/10
Poor
27 Nov 2022
Magda
They need to work on people in the front office they terrible with helping people .
Leisure Family_with_children
10/10
Exceptional
10 Oct 2022
Michelle Lynn
Buena parada. Camas cómodas estacionamiento gratis. Un parte afuera por fumando. Muy bien
Leisure Self
2/10
Poor
10 Oct 2022
Enrique
Room was stinky, they change my room and it was the same no refound at all
Leisure Family
2/10
Poor
15 Sep 2022
Verified traveler
Nos dieron el cuarto a las cinco cincuenta no había klinex en cuanto la carpeta sucia la comida no muy buena no me vuelvo a quedar
Partner
2/10
Poor
29 Aug 2022
Manuel
Horrible customer service and staff service
Business Partner
2/10
Poor
29 Jul 2022
Jose Juan
Pésimo hotel recepcionista pésima, pésima atención, pésima limpieza
Business Friends
6/10
Pleasant
26 Jul 2022
Elizabeth
It was in the middle of Laredo to drive anywhere you needed to go.
Leisure Partner
10/10
Exceptional
03 Apr 2022
Thomas
Very friendly staff. Went out of their way to assist me. :)
Business_and_leisure Self
2/10
Poor
28 Feb 2022
vanessa
Towels were threadbare, you could hear everything through the walls, bed sheets were threadbare as well
Leisure Partner
4/10
Poor
14 Feb 2022
Angela
Their was no phone in the room.. if i needed something i has to ho down to the lobby amd get it
Leisure Family
10/10
Exceptional
01 Feb 2022
Penelope
Great customer service, breakfast was so delicious as well. The rooms could be a bit more clean, but overall experience is good.
Friends_and_family Family
2/10
Poor
08 Dec 2021
Andres
NA
Business Self
4/10
Poor
24 Nov 2021
Ale
Good staff, common areas clean, rooms could be better, a lot of dust, they should not say that they have laundry because they don’t have.
Leisure Self
8/10
Excellent
22 Nov 2021
Javier Lilian
Everything was good
Leisure Family
8/10
Excellent
21 Oct 2021
Damian
Buen servicio solo un pequeño detalle qué hay un olor en el cuarto pero todo bien
Leisure Family
4/10
Poor
07 Oct 2021
Verified traveler

Falta mucha higiene y limpieza

Las sabanas tenían cabellos. El microondas no servia y la maquina de hielo tampoco. En varias ocasiones la limpieza de la habitación olvido dejar cambio de jabon y shampoo. El desayuno muy bueno. La atención normal solo respondían lo necesario
Business
8/10
Excellent
09 Aug 2021
Eva
Good service
Leisure Family_with_children
2/10
Poor
24 Jul 2021
Verified traveler
The manager was rude,the food was disgusting,the room was dirty,stained carpet,bugs. Mildew shower
Leisure Family_with_children
6/10
Pleasant
02 Jun 2021
Verified traveler
No elevator, no towels
Business Partner
10/10
Exceptional
11 May 2021
Victor

Great stay, especially at a low budget!

The hotel was great, especially for the price! I was missing a couple of minor things in the room upon check-in but just called to get them and I got them right away. Having breakfast included is also a great plus. The location is also very convenient. It is pretty close to practically everything and located in one of the important streets of Nuevo Laredo.
Self
8/10
Excellent
22 Mar 2021
Verified traveler
It's just okay. Do not expect anything spectacular.
Leisure Family
4/10
Poor
03 Mar 2021
Katsura
Towel was washed but very old brownish instead of white. Shower wall corners and other areas were not clean.
Business
6/10
Pleasant
01 Mar 2021
Verified traveler
Esta muy sucia la alfombras d los pasillos y los cuartos huelen a humedad y muy viejo los muebles .
Friends_and_family Family_with_children
2/10
Poor
29 Nov 2020
Jason
Do not go to this hotel it’s horrible , so nasty so dirty , pillows smelled like somebody with a dirty hair was sleeping there before us , we had to get our money back and we went instead to fiesta in , same price way way way better
Business Family
10/10
Exceptional
27 Oct 2020
Ernie
Perfect location near main attractions.I highly recommend this place to everyone.
Leisure Friends
8/10
Excellent
14 Sep 2020
marisela
El desayuno estaba frío, y eso es que fuimos temprano
Business Family
2/10
Poor
03 Sep 2020
Desiree
The room was clean but the service was terribble room only had 1 pillow which seemed like towels stuffed in a pillowcase. Remote had no batteries I had tonaske for towels and washcloths. No microwave or mini fridge in the room and no ice anywhere in the hotel.
Friends_and_family Partner
6/10
Pleasant
23 Jun 2020
Veronica H

Not to good of a place to saty

Well, our stay was not very pleasant. The parking lot was very narrow , couldn't get out from the place because it was to close to other cars to get out. As soon as we walkined in they would check you tempreture, used hand sanitizer and you would have to clean your shoes before checking in. On the second floor was very hot, no a/c and it smelled humid. Our room was ok, it was not to big. The towels looked very old too. Breakfast were served and took them to your room. They served sandwiches , sweetbreads and orange juice. The customer service was not good at all, no one will say good morning, or good afternoon. Everyone ther were just on their phones and the environment felt very unwelcomed.
Partner
8/10
Excellent
09 Mar 2020
sacha

Decent.

We didnt have a lot of issue. Nice place. Centric and clean.
Partner
8/10
Excellent
31 Dec 2019
Maria del Carmen
We were expecting a hot breakfast but it never happened.
Friends_and_family Family
10/10
Exceptional
11 Dec 2019
Verified traveler
Was very excellent the staff ,very clean all area's and very friendly
Friends_and_family Family
6/10
Pleasant
03 Dec 2019
Verified traveler
Bed was not queen size instead it was full! Rooms are super small, air conditioning was not working properly!
Leisure Partner
4/10
Poor
21 Nov 2019
Verified traveler
Room smell, bathroom smell, no parking, ac very noise
Leisure Family
8/10
Excellent
13 Nov 2019
Bianca
Convenient location - stores, restaurants and transportation easily accessed
Friends_and_family Partner
4/10
Poor
18 Oct 2019
Verified traveler
Small parking spots and sheets with some stains as some pillows not bad service but its a little expensive for the things they have as materials rather have stay at another hotel like i say not bad but not what i spec
Friends_and_family Family
2/10
Poor
11 Oct 2019
IEVGENIIA
its was so dirty, i found somebodys hair in shower, towels were wet
Business Family_with_children
8/10
Excellent
27 Sep 2019
Verified traveler
Place was clean and furniture looked nice. No frills no thrills, but it is the least expensive of the \"nice\" hotels.
Friends_and_family Family
10/10
Exceptional
25 Sep 2019
Oscar

Reception very kind and understanding

Reception was very kind to help in getting room earlier than expected due to a personal situation, it really made the difference for me!!! The lady was very supportive and it took some time but she finally helped me in trouble.
8/10
Excellent
04 Sep 2019
Gustavo
Good location very close to bridge and the best
Friends_and_family Family
8/10
Excellent
02 Sep 2019
Vnt
Clean room, furniture looks modern, a/c worked well. Only problem was a chek-in time I arrived at 3 and was informed rooms were still not clean. Was told they would call me and other people who were waiting for their rooms as well only to find out they were giving rooms out to other people who got there after us. Didn't get a room unti 4:15 😠
Friends_and_family Family
2/10
Poor
20 Aug 2019
Verified traveler
Staff it's very nice.
Property it's just dirty-nasty that you don't want to touch even walls, shower not draining and in top of that we got a room with unchanged sheet, and the smell of dirty carper not pleasant either not cool at all.
Business Family
8/10
Excellent
05 Aug 2019
Alonso

The check in was late

Everything was fine, but the Check inn, it was toe hour later, until 17:00
Partner
8/10
Excellent
04 Aug 2019
John
We like it when traveling because of its secure parking lot. Comfy rooms, no fridge, but corridor on third floor was stinky.
Family
8/10
Excellent
08 Jul 2019
Carlos

Good of a night stay

It looked like they were remodeling and hall way did not have air.
Family
10/10
Exceptional
22 Jun 2019
Azucena
Quite hotel very friendly staff breakfast was always good
Business Self
6/10
Pleasant
15 Jun 2019
ABRAHAM

Can be better if they would read my comments

AC does not work properly and too noisy ! Brkfast is low quality !
The room smells too much like humid !
wi fi does not work !
Partner
10/10
Exceptional
10 Jun 2019
Verified traveler
Is a nice place to stay these is my second time staying and is something the i don't like that they don't have ice the ice maker don't work
Friends_and_family Family
10/10
Exceptional
26 May 2019
servando

Muy buen hotel

Todo muy bien y limpio
8/10
Excellent
20 May 2019
David
Excellent service very clean very nice hotel
Reception excellent service breakfast very good
Friends_and_family Family
2/10
Poor
15 Apr 2019
Verified traveler
The lobby, hallways and room smelled of sewage. There was a container in the room to help with the humidity but it was empty. The desk clerk at check in did not ID me and announced the room number during registration which should not be done as this is a security risk. He was also quite rude the following night when my key wasn’t working. Lobby attendants and two women at check out were very nice but the odor alone will not make me come back to this hotel.
Friends_and_family Family
2/10
Poor
13 Apr 2019
Verified traveler
Ive stayed at other city express hotels and this was the worst..the lobby was dirty it looked like it hadnt been swept in days, and the carpet hadnt been vacuumed in the hallways,but worst of all check in time was at 300 pm. And i didnt get my room till 500 pm.and to top it off the elevators were broken for 2 days..worst stay ever
Leisure Self
8/10
Excellent
25 Mar 2019
Verified traveler
Price is a little higher than the price of line,but is ok.
Friends_and_family Family

Location & surroundings

City Express by Marriott Nuevo Laredo
Av Cesar Lopez De Lara 3940 Col Militar, Nuevo Laredo, Mexico

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City Express by Marriott Nuevo Laredo

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