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Real Inn Nuevo Laredo
Nuevo Laredo · Mexico
Av Reforma No 5430 Colonia LagosView location
8.4/10Excellent1,040 Reviews
Cleanliness8.4/10 8.4
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition7.8/10 7.8
Amenities8.0/10 8.0
See all ratings- Business hotels
- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Real Inn Nuevo Laredo
The attractive business hotel Real Inn Nuevo Laredo by Camino Real is strategically located in the main financial area of the city, only 8 minutes away from the international airport Quetzalcoatl.
Laredo, Texas, is just a few kilometres away on the other side of the Rio Grande, making the hotel the best option for travellers doing import and export businesses with the United States. Various shopping opportunities are in the surrounding area.
Guests are welcomed in a stylish lobby and the rooms feature a contemporary design, wired and wireless high-speed internet connection as well as air-conditioning.
Excellent services and amenities include an outdoor swimming pool, a gym, a shuttle service to industrial parks and the international bridges as well as a complimentary shuttle service to the airport. Business guests will appreciate the business centre as well as the meeting facilities.
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An ideal choice for business guests, especially those internationally active.
When you stay at Real Inn Nuevo Laredo in Nuevo Laredo, you'll be in the business district, within a 10-minute walk of Reform Mall and Paseo Reforma.
This hotel is 0.8 mi (1.3 km) from Hospital Mexico Americano Nuevo Laredo and 1.1 mi (1.8 km) from FINSA Nuevo Laredo Industrial Park. Stay in one of 120 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment.
Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Nuevo Laredo?
This hotel has 3810 square feet (354 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- Pool access available from 7:00 AM to 8:00 PM.
- Children may not be eligible for complimentary breakfast.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Reform Mall
0.5 km / 0.3 mi
Paseo Reforma
0.7 km / 0.4 mi
Hospital Mexico Americano Nuevo Laredo
1.3 km / 0.8 mi
FINSA Nuevo Laredo Industrial Park
2 km / 1.3 mi
U.S. Embassy Mexico Applicant Service Center
2.4 km / 1.5 mi
Campestre Ribera del Bravo
2.8 km / 1.7 mi
Cathedral of the Holy Spirit
2.9 km / 1.8 mi
United States Consulate
3.1 km / 1.9 mi
Rio Grande
3.8 km / 2.4 mi
Reyes Meza Museum
4.7 km / 2.9 mi
Nuevo Laredo Cultural Center
4.7 km / 2.9 mi
La Junta Baseball Park
5.3 km / 3.3 mi
Nuevo Laredo Aquarium
5.7 km / 3.5 mi
Viveros Park
5.7 km / 3.5 mi
Maclovio Herrera Market
5.7 km / 3.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 120
- Number of floors (main building): 5
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
Show 26 more facilities & services
- Car hireExtra charge
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Launderette
- 24-hour security
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Cloakroom
- Lift access
- Garden
- Terrace
- Sun terrace
- Gym
- Bar
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- FaxExtra charge
- Sun loungers
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
QUADRUPLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: QUA.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LUXURYDOUBLE • LUXURY • 1 BedroomDBL.LX
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Ironing set
- Central heating
- Safe
- Wi-fi
- Wake-up service
- Desk
- Satellite TV
- Room size (sqm)
Show all 13 amenities
- Smoke detector
- Shower
- Hairdryer
- Direct dial telephone
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE LUXURY
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Room amenities
- Ironing set
- Central heating
- Safe
- Wi-fi
- Wake-up service
- Desk
- Satellite TV
- Room size (sqm)
- Smoke detector
- Shower
- Hairdryer
- Direct dial telephone
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 50 m²JSU.KG
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Direct dial telephone
- TV
- Ironing set
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Safe
Show all 18 amenities
- Wi-fi
- Wake-up service
- Toiletries
- Desk
- Make-up mirror
- Satellite TV
- Smoke detector
- Housekeeping
- Shower
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
JUNIOR SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Room amenities
- Internet access
- Direct dial telephone
- TV
- Ironing set
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Safe
- Wi-fi
- Wake-up service
- Toiletries
- Desk
- Make-up mirror
- Satellite TV
- Smoke detector
- Housekeeping
- Shower
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXE SUPERIORRoom • DELUXE SUPERIORROO.DX-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
Room DELUXE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE SUPERIORDOUBLE • DELUXE SUPERIORDBL.DX-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE DELUXE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
QUADRUPLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 BedroomDBL.DX-KG
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Smoke detector
- Room size (sqm)
- Shower
- Hairdryer
- Direct dial telephone
- Ironing set
- Centrally regulated air conditioning
- Central heating
Show all 13 amenities
- Safe
- Wi-fi
- Wake-up service
- Desk
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE DELUXE KING BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Room amenities
- Smoke detector
- Room size (sqm)
- Shower
- Hairdryer
- Direct dial telephone
- Ironing set
- Centrally regulated air conditioning
- Central heating
- Safe
- Wi-fi
- Wake-up service
- Desk
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityReal Inn Nuevo Laredo
Room DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Real Inn Nuevo Laredo
100
reviews shown
Luis
Everything was great and clean my kids love it
DORIS
Cuando he ido a nuevo laredo siempre me he hospedado en este hotel y siempre la estancia ha sido placentera pero en esta ocasión unos pequeños detalles solamente al abrir la habitación habia un olor a polvo a humedad algo fuerte se que las habitaciones no tienen ventanas por ello se puede acumular el olor pero en esta ocasión si fue algo fuerte, el control de la tv no funcionó no encendía ni subía ni bajaba el volumen y lo último que fue por lo que no pude dormir algo habia en las sábanas o en el cuarto que nos pico durante la noche y no pude distinguir que era si moscos alguna pulga o las sábanas tenían jabón por un mal enjuague en esta ocasión si me toco la de malas por que en todas las anteriores no habia sucedido nada aun asi las siguientes veces me seguiré quedando ahi
Liliana
Got a very nice upgrade due to a previous experience. But overall, stay was good although ac doesn’t work anywhere in the hotel other than the rooms and maybe in the restaurant. But hallways, elevators, and especially the lobby area are all scorching hot!
Norma Fernandez
Pictures on the website look great but when you arrive you realize those were taken 40 years ago. AC not working at any part of the property but the room. Everything very dusty and old, old stains, water dripping from the ceiling. Not recommended at all!
Ciro
The whole building does not have A/C. The interior of the hotel feels like a furnace and then the rooms are even worse, heatwise. Staff is as helpful as possible, but it’s unacceptable for summer heats. I’d close them down until they fix this issue. It’s unfair for the guests to expect the very least, a room that doesn’t feel like a furnace.
Celia
The staff was nice and helped out when we needed assistance. The hotel is in need of some remodeling. We stayed at the 3rd floor and the down button to the elevator was broken. Also, they only had 1 handicap room but my mother-in-law almost fell in the shower because one of the legs of the chair was bent.
Adrian
becarfull if you leave something in the room they will not return the items you forget in the room i left my medicines and call them back they said it was nothing in the room in addition the bathroom had a water leak on the roof i did report it to the front desk and they never went to get it fix or change the room to prevent from any one to get hurt. I don't know if the management was change or there's still the same i have stay there several other times but now I do think I will be looking for other place to stay
amin
Great staff, nice rooms but needs some upgrades.
Raymundo
El hotel estaba muy caliente, el baño del lobby tenía un olor terrible, y el de mi habitación también olía muy mal.
El personal fue muy atento y amable.
El personal fue muy atento y amable.
EDUARDO
THE LOBBY AREA IS VERY HOT, THEY NEED TO HAVE AC ON THE AREA OTHERWISE IS USELESS
Steven
Over priced food and bar room had huge crack in wall that leaked when it rained
Adrian
There’s no air condition on the lobby and the elevators the hall are terrible hot and they don’t have any air conditioning on the hallways elevators or lobby
Diana
El baño estaba fallando y hacía un ruido muy incómodo, no había teléfono en la habitación , la alfombra estaba toda manchada, las tarjetas se desactivan muy pronto. En el lobby está muy caliente.
Liliana
Front office staff was top of the line. But the room we got looked like it hadn’t been used in a while. AC remote didn’t work n they swapped it out quickly. But during the night AC made horrible noises that kept up from having a restful night. Toilet was not in proper working condition, it took several flushes to actually work properly.
The restaurant staff were very un attentive! Never came back after just ordering two coffees and just technically stopped by to drop off the check. The lady even yelled at me when we were walking out “did u sign the check?” From where she was, I felt so embarrassed! I complained the next day after checking out n was told I would receive a call from a supervisor on duty but never did!
Very disappointed!
The restaurant staff were very un attentive! Never came back after just ordering two coffees and just technically stopped by to drop off the check. The lady even yelled at me when we were walking out “did u sign the check?” From where she was, I felt so embarrassed! I complained the next day after checking out n was told I would receive a call from a supervisor on duty but never did!
Very disappointed!
JOSE
Property is in poor conditions. Understaffed. Lobby's AC not working. Lucky if you get a room with a functional TV.
Jesus
Good location
Victor
Buen lugar en ubicación el alojamiento bueno
Jose m
Good hotel for the city is located it.
Andrea
The person who was charged in cleaning they took a my wife property.. new clothes and women stuff!! Good breakfast and people from lobby was a really nice persons . I don’t know who stolen my wife stuff!!!!!!!!
Jose Juan
Restaurant and bar are HIGHLY EXPENSIVE, only thing I would really complain of…
Manuel
Have stayed always here, clean, safe hotel, they didn't offer continental breakfast but not they do. But I had three people and paid for three. But when you go to the buffet they said it only includes two per room. Had to pay for the third person and if you want the whole buffet it costs extra.
Alberto
Good customer service
Sergio
Good
veronica
Clean room, good price and service at the bar, open late, quite area
Jose Juan
All common areas, lobby, elevators , halls, bar, feel hot , no a/c .
Silvia
Yeah everything was fine
amin
Great staff , and clean rooms
amin
Clean rooms and great staff.
Jose
Excelente en todo habitación servicio
Sin duda es mi lugar favorito no de ahora de siempre
Sin duda es mi lugar favorito no de ahora de siempre
Dina
I didn’t like it, the room is big , but everything is old, every time i was talking a shower was water everywhere, the shower doesn't have door, is only half glass door, so water is out of the shower, tv is old only cable doesn’t have smart tv, no security , and food is expensive… no chair in the table, and the beds aren’t comfortable
Sebastian
It show breakfast included and when we ask they where charging us for Breakfast we left
Manuel
Good clean room, stayed here many times, the only chance complain would be that the room didn't have any bar soap and hand towel although it was brought to us later after we asked for them
Ariana
clean room, super friendly staff and very comfortable
Mary
We liked it!
Angelica
Me encanto que estaba muy limpio y todo el personal del hotel muy amable.
Ruben
Cuartos en buen estado,limpio pero la recepción deja mucho que desear
Helga L
Let me begin by saying that we've stayed at this hotel chain before in Mexico City. This location is nothing like the one we've been at before. The rooms are dirty (curtains, carpets and chairs). We requested to move to a cleaner room upon arrival and the one we got was only a bit better. We had to call the receptionist again for a working remote for the TV and remote and hand soap. Overall, it was a good location and the staff were nice but the rooms need updates. And cleaning.
Israel
Re
enrique
Lindo y agusto
Daniel
The breakfast to expensive an not good at all
Israel
Recomiendo el hotel nada mal para una o dos noches la comida si es cara pero ay restaurantes sercas a el hotel
Liliana
Room was generally clean, staff was very polite and courteous. We were on our anniversary and they gave us an upgrade on our room. The only reason I didn’t give the 5 stars is because we had to ask for hand towels as none were in the room and the towels looked very old and not the fresh white you expect from a good hotel!
Alma Delia
Clean, convenient
Israel
Nice place and clean
Marcela
Room was upgraded to Junior Suite. Everything was great, will definitely use them again.
Alexandro
Clean room, quiet area and great staff.
Fernando
Everything was fine, except I left a cell phone cable and charger behind. When I went back, they told me it wasn't there. That's theft.
Mauricio
Excellent
Elizabeth
Loved how friendly they and ready to go out of there way to help you out.
Mario Cesar Figueroa
Didn’t used it
Jose Luis
Old installations of fixtures, some wall stains in bathroom, lamps were broken functionality was ok though.
Manuel
Good place to stay, safe, clean and fast service
Miguel
Good quality and value
I had a good time at the hotel since it was clean and a nice suite. I ate dinner and breakfast at the hotel's restaurant and it was good quality food. All the people I encountered were courteous and helpful. I would definitely stay there again.
Pedro
You
Parking
Parking
Maria
Very nice hotel for price
Luis
The room was ok. I expected a bit more from this hotel.
There was no A/C in the lobby nor restaurant.
Room was ok. It looked quite a bit worn., ac in room worked fine.
Had a bit of trouble with the toilet at first but that got fixed quickly.
I got to say. breakfast was absolutely delicious. Again, the downside was that they had no A/C in the restaurant.
The people working at the hotel were all great people with experience and the will to help the customer and make him feel welcome., no exceptions.
There was no A/C in the lobby nor restaurant.
Room was ok. It looked quite a bit worn., ac in room worked fine.
Had a bit of trouble with the toilet at first but that got fixed quickly.
I got to say. breakfast was absolutely delicious. Again, the downside was that they had no A/C in the restaurant.
The people working at the hotel were all great people with experience and the will to help the customer and make him feel welcome., no exceptions.
Jeff
No air conditioning in lobby or dining room
Azael
Las recamaras están limpias con clima frio! Muy atento el servicio
roel
Great staff
Maria
Okay Stay!
It was a comfortable stay specially after the ac was set for us. The TV was not working and called the reception desk twice to report it. Neither time did they sent any technician to repair it. Eventually we were transferred to another room next to our daughter and things improved.
My husband and I are seniors and we use canes to ambulate. The back door was locked at 10:30 which made it difficult for us, having to walk all the way to the front door from the rear parking lot. Reported to the clerks in the front desk. Recommended that they used a machine to check the key card or lock it later or have a video that shows guests at the door and have someone open it.
Location was excellent and easy to get around
My husband and I are seniors and we use canes to ambulate. The back door was locked at 10:30 which made it difficult for us, having to walk all the way to the front door from the rear parking lot. Reported to the clerks in the front desk. Recommended that they used a machine to check the key card or lock it later or have a video that shows guests at the door and have someone open it.
Location was excellent and easy to get around
Sandra
One of the mattress of our rooms was too hard.
Edgar
Convenient location
Jesus
This property is very OLD and needs to upgrade their Air Conditioning system, the lobby is extremely HOT and rooms are very hot. Not suitable for older people or families with young children. NOT Recommended.
Alicia
The room was clean and comfortable. The pool so relaxing and staff was really nice and friendly.
Alan
The computer system was down so I understand that happens but the waiting lobby area was super hot. I mean no air conditioning. Bar was closed so no drinks. And sewer smell at entrance to restaurant.
Andres
Very cool and clean
Andres
Very nice place
Martin
Need improve the Showers and no water-pressure at all...
Celeste
There is no air conditioning on the lobby
Manuel
Clean, safe, they forgot hand towels and bottled water but brought later after we call front desk
Verified traveler
Just a visit
All went well, somevof the hallways have glass windows that are exposed to sunlight. As a result, hallways are very warm to walk in. It appeared they had a problem with air by the desk, they had a fan.
RAUL
Friendly, quiet, secure, but cleaning need to improve, and bed sheets renew.
Elizabeth
Made my stay feel like home.
Zahira
Very nice clean and quiet
John
Nice. Convinent...to restaurants.....
Room. Was. Dirty under the. Bed. Trash....and. Also. Trash. On top of. Furniture
Room. Was. Dirty under the. Bed. Trash....and. Also. Trash. On top of. Furniture
Blanca Estela
No A/C at lobby area. Only 1 receptionist. If he's on the phone or busy with someone else you'll have to wait in line in the heat.
Cesar
All ok
Lazaro
Nice hotel...clean...rooms are great size...bed awesome
Itzel
.
Itzel
Me encanto sus regaderas un baño muy relajante lo unico es q las sobrecamas se veian algo viejas y rotas
Sergio
Ok
ADRIAN
Housekeeping forgot to clean the room. When I called reception: they sent a guy with 2 towels. I settled for the towels since I was too tired that day from work.
Verified traveler
This property is not far from the airport.
Rey
The best option you can find, Pisina, Bar, Restaurant, ECT.
Antonio
Cuarto muy dayado
Sergio
Muy buena estancia, el personas es muy amable y las instalaciones están muy limpias y en buenas condiciones. Una muy buena experiencia la estancia aquí.
Jesus
Good Hotel
Oscar
I liked the service
Edgar
Buen hotel en general
Freddy
Excellent
Amin
Nice hotel
Great staff
Elizabeth
Checked in around 8pm. Reported broken ac around 10pm after we gave it time to run a while. Late response from maintenance on broken ac. Took over 3 hours to try to fix the ac with very poor communication as to what was happening or wrong. I was told at least 3 times that he would be about 15 mins but we did not hear back until and hour or so each time. Finally gave us the option to move to a different unit with a working ac at 2am but it would be a downgrade from our jr suite which we accepted with the understanding that we would be issued a credit/refund for the downgraded room level.
It has now been weeks and the hotel refuses to acknowledge or take responsibility for our inconvenience.
It has now been weeks and the hotel refuses to acknowledge or take responsibility for our inconvenience.
Brenda
Excellent customer cervice! The property is in a very convenient area to where i wanted to visit. Definitely will visit again.
Jose
Employees at check in not friendly at all!! Frida( in training) Caleb did have a welcoming word, the lobby was hot, no a/c
Verified traveler
Need to keep up with it..
The hotel is one of the better ones but isvshoeing some wear. The showerhead was a bit clogged due calcium or mineral buildup. The sink at one time would have been nice but had cracks in it....a shame. Everything else was fine in the room, the hallway had a slight musky smell, but tolerable.
veronica
Good nite sleep
Hot weekend, cleaning lady said pool was available, and reception said it was closed, the only negative cause my boy wanted to swing out there, checin, room, AC and check out easy and fast. Safe and comfortable stay
Mike
N/a
Robert
My second time to stay in this hotel. Very poeased
Susi
Good
Jeff
Filthy carpet food was horrible and very expensive, says check in time was 3PM and manager vanished when I said was then 4:30 Pm and no rooms were clean, I say again carpet in room was absolutely disgusting not the cockroach’s enjoyed it - now there will be a canned response from manager below - get some air conditioning in the lobby
Location & surroundings
Real Inn Nuevo Laredo
Av Reforma No 5430 Colonia Lagos, Nuevo Laredo, Mexico
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Real Inn Nuevo Laredo
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