Name: AC Palacio de Santa Paula Autograph Collection
Address: Calle Gran Via De Colon, 31, Granada, 18001, ES

10/10

Exceptional

04 Jul 2026

Nadeem

Absolutely fantastic! A gem!

A case study in best in class customer service!

Family_with_children

10/10

Exceptional

03 Jul 2026

David

Beautiful hotel. We stayed in the historic area of the hotel and truly enjoyed the ambiance of the room and the courtyard.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

David

Beautiful property! Great location!

Family

2/10

Poor

22 Jun 2026

J.

The food is excellent. The place is very clean and well maintained. The rooms are clostophobic with an inadequate ventilation system.

Business Family_with_children

10/10

Exceptional

18 Apr 2026

Grace

nice

10/10

Exceptional

28 Mar 2026

James

Lovely historical hotel, very friendly and helpful staff. Perfect central location.

Partner

10/10

Exceptional

22 Dec 2025

Derrick

Breakfast was good but staying there for 3 breakfast, we found the menu lacking variety.

Pillows in the room and the bed were very comfortable.

Service at front desk was also very helpful, especially Nagomi.

Partner

8/10

Excellent

02 Nov 2025

Farhad

Nice rooms. Lovely staff

Leisure Partner

10/10

Exceptional

28 Oct 2025

George

Great selection and cook to order items

Partner

10/10

Exceptional

19 Oct 2025

norberto

Great property

10/10

Exceptional

12 Oct 2025

Robert

Excellent staff service

Leisure Partner

10/10

Exceptional

01 Oct 2025

Elamin

Perfect location and a boutique style lodging.

Leisure Partner

8/10

Excellent

04 Aug 2025

Ana

The palace is beautiful but I think it should offer more for that price. The charge you extra for parking also. The room was small but well equipped and very clean. Breakfast in the claustro was the highlight,

Leisure Family

10/10

Exceptional

07 Jul 2025

William

Easy , relaxing and accommodating

Leisure Family

10/10

Exceptional

01 Jul 2025

Joaquin

Very nice property. The room was spacious and clean

Leisure Family

10/10

Exceptional

29 Jun 2025

Yong

Great historical hotel. Staff are extremely friendly and helpful. Location is perfect too.

Leisure Family

10/10

Exceptional

15 Jun 2025

Darling

Excellent. 100% recommended.

6/10

Pleasant

20 Mar 2025

Charlotte

The photos on line look WAY better that then the reality. The hotel spaces and room decor are OK but cheap and not as cozy and unique as the site photos would have you believe. We were disappointed.

10/10

Exceptional

04 Mar 2025

Nina

We decided in the last minute to stay there and we couldn’t be happier. Such amazing oasis in the middle of busy Granada! We will definitely go back.

10/10

Exceptional

22 Dec 2024

Karen

Fabulous service, outstanding advice and charming staff

Leisure Family

8/10

Excellent

07 Nov 2024

Stuart

Quick trip to Granada. Convenient location

Leisure

6/10

Pleasant

19 Sep 2024

Darnley

Inconsistent Staff Hospitality

The property itself is beautiful, and most of the staff were kind and accommodating. However, my experience with Nadine was less than ideal. While I noticed her being exceptionally pleasant and kind to my friend during checkout, my interaction with her was quite different. She seemed standoffish and didn’t inquire about my stay or show the same warmth. This inconsistency in her demeanor was disappointing

10/10

Exceptional

18 Sep 2024

Sanjeev

Beautiful property in an old monastery.

Leisure Family

8/10

Excellent

07 Sep 2024

Frederic

Beautiful Hotel

Lovely Boutique Hotel; quite unique like most of the Autograph Collection Hotels. Food was delicious, service wonderful.

Partner

10/10

Exceptional

04 Sep 2024

Patricia

We LOVED everything about this hotel. Perfect location, excellent service, super clean and beautiful building.

Business Family

6/10

Pleasant

30 Aug 2024

Scott

The WiFi sucks...it takes a long time to get any internet connection and is very annoying. There's not a lot surrounding the hotel for restaurants, etc. and it pretty far away from the town center with no transportation options except for cabs, Uber.

Leisure Self

10/10

Exceptional

05 Aug 2024

Babak

I based all my stays on people’s comments so I will do the same for future travelers. This hotels courtyard was one of the nicest I’ve seen, it was clean and very convenient location, about a 25 minute walk to Alhambra. I chose 5 star hotels for all my stays and to be honest the rooms where not 5 stars, but I think it was 5 star for Granada standards, there are no super high end hotels in this city so based on location it was a 5 star. The staff was great and helpful and overall I would recommend you staying here if you want to see Granada and the Alhambra. Would also highly recommend going to the St Nichilas street at the top and having dinner at the restaurants facing the Alhambra at night.hope this helps.

10/10

Exceptional

26 Jul 2024

Alba

Very good location! Beautiful property!

Leisure Family

10/10

Exceptional

13 Jul 2024

Margaux

Book here and you’re staying in a piece of Granada’s history as well as a superb hotel in terms of cleanliness, comfort, aesthetics, and location!

Leisure Partner

6/10

Pleasant

26 Jun 2024

Leila

Gave me a weird feeling.

Leisure Family

10/10

Exceptional

12 Jun 2024

vance

Surprising elegance!

Entrance on busy street belies a beautiful and charming hotel with a gorgeous courtyard and spacious rooms. Service is exceptional.

Partner

6/10

Pleasant

18 May 2024

Jerry

I would rate it about a 3-star property. Rooms are small, coffee maker didn’t work, shower didn’t keep water off the bathroom floor. Service was polite. Low value for money.

Leisure Self

10/10

Exceptional

27 Apr 2024

Mary

Gorgeous accommodations, super friendly and welcoming staff that go above and beyond already high expectations.

Business_and_leisure Family

10/10

Exceptional

26 Apr 2024

Rodrigo

A peaceful courtyard and great service

Good hotel in the heart of Granada. This hotel has a beautiful courtyard that used to be a small cloister of a convent compete with gravestones. The Bar is wonderfully decorated with portraits of monks. The rooms are nicely appointed, with very comfortable beds. The staff at every level is very attentive.

Partner

10/10

Exceptional

24 Apr 2024

Rodrigo

A peaceful courtyard and great service

Good hotel in the heart of Granada. This hotel has a beautiful courtyard that used to be a small cloister of a convent compete with gravestones. The Bar is wonderfully decorated with portraits of monks. The rooms are nicely appointed, with very comfortable beds. The staff at every level is very attentive.

Partner

10/10

Exceptional

04 Apr 2024

Muzhi

Great hotel

Leisure Family

10/10

Exceptional

12 Feb 2024

Aidan

This hotel is a must if you go to Granada. It couldn’t be better located if they tried. The food and shopping around was beyond close and amazing, especially the food! The hotel is beyond impressive and historically phenomenal. The staff is beyond helpful and gracious and the rooms are perfect. Highly recommend, 10/10.

Leisure Partner

10/10

Exceptional

28 Jan 2024

Verified traveler

Best hotel in Granada

Incredible place to rest our heads. Upgrades to a junior suite and couldn’t have been happier.

Partner

10/10

Exceptional

23 Dec 2023

Monique Maria Kristina

Excellent bed and temperature control, immaculately clean, great atmosphere, very helpful and professional staff. Natasha on the front desk is fantastic.

Leisure Self

10/10

Exceptional

17 Nov 2023

Thomas R

The staff was extremely helpful, friendly and courteous. The restaurant is excellent, really one of the best in Granada. We will definitely return next time we visit.

Leisure Partner

2/10

Poor

11 Oct 2023

Verified traveler

Horrible hotel

Horrible hotel and service
We were given a much inferior room than we had booked because of the EU SUMMIT and politicians staying at this stupid hotel . So they had closed off the nice section of the hotel and rooms for the politicians and gave us a much inferior room than we had paid for and would refuse to process a refund.

Partner

4/10

Poor

11 Oct 2023

eran

The hotel is not worthy off his 5 star rating

Leisure Friends

10/10

Exceptional

25 Jun 2023

Graeme

Friendly and professional staff

Business_and_leisure Family

8/10

Excellent

22 Jun 2023

Hernan

The hotel is well located, clean and staff is nice. Rooms, specially bathrooms, deserve a renovation.

Leisure Partner

10/10

Exceptional

14 Jun 2023

Jesse

Just fantastic!

Leisure Partner

8/10

Excellent

02 Jun 2023

Marek

Lovely hotel, staff very helpful and friendly, they dealt with an issue with our first room quickly and incredibly well

Leisure Partner

10/10

Exceptional

20 May 2023

vladimir

The staff was super friendly and helpful, the courtyard was wonderful for dining or just a drink. A wonderful space to unwind at the end of the day.

Leisure Partner

10/10

Exceptional

09 May 2023

Bill

Can’t wait to return after the reformation

10/10

Exceptional

27 Apr 2023

Paul

Excellent location. Great staff.
Very clean.
Perfect for a short stay

Leisure Partner

10/10

Exceptional

26 Apr 2023

Thomas

Great service, beautiful historic property. Mix of old with modern facilities. Busy outside in middle of city but quiet inside.

Leisure Partner

10/10

Exceptional

17 Apr 2023

Hannah

Truly a beautiful stay. The staff were all incredibly helpful and accommodating, the room was comfortable and the entire hotel is beautiful. Location is great for exploring Granada on foot!

Leisure Partner

10/10

Exceptional

09 Apr 2023

Jack

Very nice hotel in a historic building (convent among other things). Comfortable room and good onsite restaurant for breakfast or dinner. Concierge is attentive but be aware the \"self-parking\" is really valet. Pull in front of the hotel directly and they will park your car. Also, it wasn't clear until we were there, but driving in the historic area (where the hotel is) is restricted to locals and hotel guests. If you aren't planning on parking at the the hotel, you'll need to be careful where you drive.

Leisure Partner

8/10

Excellent

25 Mar 2023

jane

the hotel seemed a bit \"dated\".the rooms in need of upgrade, the common areas were better.

Leisure Partner

10/10

Exceptional

06 Jan 2023

Raul

Excellent location, beautiful property. Rooms need to be renovated.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2023

jose

We spent seven days during “Noche Vieja”’ Rooms are neat, the staff is always doing their best snd the city is unique. I had stayed there 17 years ago and my recollection was accurate. Strongly recommend the hotel.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2022

Natalia

I dont have enough words to express how amazing this place is. The staff is excellent and the cleanliness of the hotel is impeccable. The building itself is beautiful. The food is to die for. I loved loved loved my stay here. You wont be disappointed.

Leisure Partner

2/10

Poor

14 Nov 2022

Jesse

No sunlight comes into the room; very dark. The heater did not work, coffee maker did not work. Downstairs room lot of noise around room

Leisure Self

8/10

Excellent

30 Oct 2022

Joanne

Staff wasn’t that friendly. Hotel was very nice but very expensive.

Leisure Family

10/10

Exceptional

24 Oct 2022

Xavier

Convenient

Leisure Family

2/10

Poor

28 Sep 2022

devjit

You get what you pay for.. got misled by other reviews.. its in a not so good neighborhood.. rooms are tiny and you can hear ppl in next room speaking or using the ret room. no shuttle or coffee machine.. stay away if you are with family..

Friends_and_family Family

8/10

Excellent

12 Sep 2022

Vanessa

A great stay. The only complaint was how dark the room was. One very small frosted window and a very odd shaped room with difficult to find light switches.

Leisure Partner

10/10

Exceptional

29 Aug 2022

Domingo

Very clean, great breakfast, very helpful staff, great location!

Leisure Partner

10/10

Exceptional

31 Jul 2022

Eman

Great location, VIP treatment, and very thoughtful staff! Breakfast could use some improvement and the hotel has no pool.

Leisure Family

10/10

Exceptional

29 Jul 2022

luis

Staff very nice and professional
Cordial and polite and helpful

Leisure Family

6/10

Pleasant

28 Jul 2022

Verified traveler

Stinky!

Our room smelled awful! Guess it was very old plumbing… we were “upgraded” to the historic side of the hotel.
All the common areas of the hotel were wonderfully scented so why don’t they do that for the guest rooms?

Friends_and_family Family

8/10

Excellent

09 Jul 2022

Agustín

.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2022

Konstantinos

Everything was fine

Leisure Partner

10/10

Exceptional

21 May 2022

george t

The feel of old Granada in an updated facility

Leisure Family

10/10

Exceptional

14 May 2022

Apurva

We had a fantastic stay at Casa Del Poeta Triana Suites.
Ana at the Reception was extremely helpful, courteous and accommodating.
The apartment was superb, well designed & clean, spacious, comfortable and well equipped with all the amenities. Breakfast was excellent and delivered daily to the apartment.
Located, walking distance and just a bridge away from the center of Seville and from all the important monuments.
Would highly recommend this apartment to all those looking for a lovely, quiet and spacious apartment a few minutes from the center.

10/10

Exceptional

17 Apr 2022

Odile

Very peaceful and staff amazing

Leisure Partner

10/10

Exceptional

01 Apr 2022

Carol

Excellent location. Easy to navigate around the city. Excellent bed and bathtub which is often not the case while traveling in Europe

Leisure Partner

4/10

Poor

12 Mar 2022

Shu

Noisie and dated - nothing like pictures

First it's nice for they to allow me to check in earlier at little pass noon. But if this is a nice hotel then I was certainly given a bad room, which is next to the elevator and also windows to the major street. The noise just from both inside and outside. The room also looks a little dated. I did my research and was hoping this is a nice hotel but not at all a five star. I saw none of the characters or charm from the photos, which was the reason I booked it in the first place because I don't want to stay in a super modern hotel in Granada this time. A major let down

Self

10/10

Exceptional

28 Dec 2021

Abraham

Great Location in the City Center close to the action but not into it . The staff was very friendly and always willing to help . I would definitely recommend this hotel to anyone visiting Granada .

Leisure Partner

10/10

Exceptional

22 Dec 2021

Ying

Great hotel and location

Leisure Family

10/10

Exceptional

07 Dec 2021

Alina

Muy bien localizado. Amplias habitaciones. Excelente servicio

Leisure Friends

10/10

Exceptional

20 Nov 2021

Paul

Very enjoyable hotel
Beautiful ambience around the Old Convent Cloisters

Extremely friendly helpful staff

Partner

8/10

Excellent

06 Oct 2021

Paul-Dominick

I was a little unimpressed with the service at Breakfast, the bar, and the front desk which misled us about breakfast.

For a nice hotel it felt lacking in some ways.

Also we asked to book 1 breakfast and they charged us for both days which added 30 euros to the stay. Felt a bit cheap to cheat us over such a small amount.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2021

Mark E

A pleasant stay in Granada

Upon my arrival, I stayed in a “standard room” on the 5th floor. It was clean & comfortable. When my amigos arrived, I transferred to a room in the former “convent section.” Other than a couple of different architectural details, my room was basically the same layout & furnishings. The reception staff was friendly & helpful. Breakfast was good. The location was central & easy to get around by foot, or by taxi.

Friends_and_family Friends

8/10

Excellent

29 Sep 2021

Alicia

The property was beautiful and clean and well located

Leisure Partner

10/10

Exceptional

05 Sep 2021

eneida mariana

Excellent location excellent hotel great experience

Leisure Family

10/10

Exceptional

17 Aug 2021

JENNIFER

Ask for a Room in the Convent Section

Ended up at Hotel Palacio through a happy accident. Our original choice got shut down due to COVID issues. Absolutely loved this hotel. Walkable distance to upscale shopping, lots of restaurants, and El Corte Ingles (the huge department store with a full supermarket inside for stocking your room). Our room was in the converted convent, so our room had rafters and a very high ceiling. You stepped down into the room, which had a comfy bed and charming details like plantation shutters. I've never stayed in a room like this in an upscale hotel, so I was utterly smitten. Usually you get the generic hotel room, but this was exceptional. Also had a huge tub in the step-up bathroom. We also walked 2 blocks over to the lavanderia to do our laundry mid-point in the trip, so that's close by if needed. The tourist bus stop is also close, so aces all around. Highly recommend.

Partner

8/10

Excellent

10 Aug 2021

Verified traveler

Charming hotel - bathroom style over substance

Would recomment

Friends_and_family Friends

4/10

Poor

17 Feb 2020

Ashok

land room and lobby of autograph collection hotel

The hotel is sold as a palace converted to a hotel but the room is allotted in the new wing where the palace part is not even visible . The rates are very high but there is no evidence of autograph collection. The lobby is extremely bland without any hint of a palace. I would have been happier to book other properties available at half the rates

Partner

10/10

Exceptional

05 Jan 2020

Verified traveler

A lovely hotel. At ground level, the steet appearance of the hotel is underwhelming. As the official picture shows, above ground level, there is a hint to the building that lies behind. The former convent building is beautiful and certainly our room was excellent in all regards.

If I were to make criticisms (minor), it was firstly that the sound proffing between rooms appeared not to be the best. It could well be that the people next to us were particularly loud, however. Secondly, it would be nice if the TV had english-speaking channels other than Russia Today and CNBC.

Leisure Partner

8/10

Excellent

22 Oct 2019

JOHN

It is so close to everything and especially with the restaurants and the facility is amazing and the way its preserved and we really enjoyed our stay.

Leisure Friends

2/10

Poor

17 Oct 2019

Hugh

Read between the lines historical may mean shabby

When registering at the hotel the middle age guy told us he was upgrading us to Room 007. (He sold it as if we had hit the jackpot)
I naturally thought how can you go wrong with James Bond’s number.
The room was in the oldest part of the hotel, on the lower level. It was a very nice room, until I realized that there was no window to look out of. The hotel had placed a translucent film on the glass to ensure privacy from the public courtyard. The half circle at the top of the window was transparent and allowed people to look into the room from the upper corridor.
Naturally I went back to registration and thankfully spoke to another person (female) who was very accommodating and new about the infamous room 007 and placed us in room 135. Nice room, window to a side street.
The toilet was leaking and so at night, I had to use ear plugs in a 5 star hotel.
Okay, so the website says it’s a 5 star hotel.
I agree that it’s a 5 star out of 10 stars hotel.
The old (historical) part is shabby and very outdated. It’s in desperate need of a remodel.

The Alhambra tour was the highlight of the trip.
It’s interesting because this hotel is part of the Autograph Collection Hotels. (Marriott Group)

We are now staying at another Autograph Collection hotel called the Cotton Hotel in Barcelona and it’s spectacular and is a 5 out 5 stars.

Partner

8/10

Excellent

10 Oct 2019

Verified traveler

Pros: Historic structure, which reflected in the layout of the rooms. Very comfortable bed. Spacious and charming bathroom.

Cons: Free WIFI was very spotty, only news channels available in English.

Leisure Partner

10/10

Exceptional

26 Aug 2019

Silvia

Amazing Hotel

Amazing Hotel. Great staff, very good service overall. Good room size and very clean. Hotel patio was amazing for some drinks and relaxing. Very confortable bed. Location is excellent. Very quiet area but very centrally located. You can walk anywhere. Can't wait to go back to Granada and will definitely stay at this hotel.

Friends_and_family Family

10/10

Exceptional

22 Aug 2019

JP

Considering this is an old building with style and the perfect location it was in, I think it is perfect for tourists on a short stay in Granada. It could have been better, since we did encounter a hand towel that smelled extremely bad and the double bed was made of two single beds merged together. But overall these are small issues that can be fixed I believe and I do recommend this hotel to others

Leisure Partner

10/10

Exceptional

31 Jul 2019

Ken

The hotel is very convenient to the Cathedral and Royal Chapel, and the bus stop to Alhambra is across the street. The hotel is quiet and very comfortable.

Leisure Family

10/10

Exceptional

15 Jul 2019

Verified traveler

Everything perfect
Gave us wrong room but they were nice enough and professional to give free parking, To make up their mistake. Parking easy , staff nice and accommodating, breakfast DELISH and beautiful courtyard. Hotel rooms unique and nicely decorated.

Leisure Partner

10/10

Exceptional

03 Jul 2019

Verified traveler

Excellent restaurant! We did the tasting menu and it was phenomenal.

Leisure Partner

6/10

Pleasant

23 Jun 2019

David

Lovely downstairs, poor room and service up there.

The downstairs reception area is rather bland, nobody helped us in with luggage as there was only one person on reception, a lady called Emma who was very friendly. There was an issue with our bill which she told me had not been paid even though we had in advance and nobody came back to confirm until I chased it up four days later. This is a hotel of 2 halves. The room is in considerable need of renovation as it is not only small but has bouncy laminate floors. Service left a lot to be desired, as cups were not washed, milk cartons were not replaced, bins not emptied and there are no plugs for the sinks because apparently they keep getting stolen, so we had to ask for one so I could shave.

The downstairs is the other half and is quite magnificent and beautiful. This is the courtyard and dining room which are 16th century, magnificent and attended by excellent staff, we even ate two dinners here, taking the Mercado market menu which was obviously good enough to repeat a second night. Five star? Not a chance. 4+ for the courtyard, breakfast and dinner and three staff for the room. Not the usual Autograph standard.

Partner

10/10

Exceptional

15 Jun 2019

Verified traveler

This is one of the most wonderful experiences I have ever had at a hotel. The hotel was just exquisite with every detail of the converted 17th convent restored. Such a beautiful, magical place just steps from the CATHEDRAL. Couldn't;t have had a better experience.

Leisure Self

10/10

Exceptional

23 May 2019

Verified traveler

Historical property refurbished at a high standard, location at the city centre.

Leisure Partner

10/10

Exceptional

28 Mar 2019

shari

Great stay in Granada

Wonderful city center location. Walk to restaurants, shopping, historical places other than l’Ahambra. For that you take a bus or taxi up the hill just a few minutes away. The city is vibrant, full of students, shops and charm.

Partner

10/10

Exceptional

12 Mar 2019

Verified traveler

The location was great. The room was clean and the service was very good.
We had a car, which was the only problem area. The hotel is on a street where the lane in front of the hotel is only for buses and taxis and there is no other lane in that direction. We drove by until we recognized the hotel. I jumped out of the car to go find out about parking. I was told that we could pull into a space on the sidewalk in front and someone would park the car. In the meantime, my husband was lost driving around behind the hotel. He finally found his way back with the help of a guy on a motorbike.
The hotel was a convent and the breakfast is in lower level next to the cloisters. We expected a buffet since it was a set price of €21. It was not and we thought pretty expensive for what you got.

Leisure Partner

10/10

Exceptional

22 Oct 2018

Howell

Great location. Clean; good bed, shower/bath & linens. Unusual, served breakfast (rather than buffet). Americans will appreciate the wash cloths!

10/10

Exceptional

22 Oct 2018

Christine

A stunning hotel in a brilliant spot in Granada. The rooms were beautiful and they even supply Molton Brown toiletries!

10/10

Exceptional

15 Oct 2018

Elizabeth

Local ambience with modern amenities

Beautiful hotel with historic tile designs, beautiful interior courtyard, and all the modern conveniences you want. Valet Park was very convenient. Location, rooms, and stuff superb. I would stay here again. Breakfast was a little pricey, but if you want to skip that you can take a coffee and croissant ”al bar” at one of the many nearby café for about €2.5 per person. Best hotel I’ve stayed at in a while.

Partner