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Towneplace Suites By Marriott Sarasota Bradenton W

Sarasota Area - FL · United States

5451 Cortez Road WestView location

8.8/10Excellent404 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition9.2/109.2
Amenities9.0/109.0
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Towneplace Suites By Marriott Sarasota Bradenton W

Located in Bradenton, the TownePlace Suites by Marriott Sarasota Bradenton West is a convenient choice for travelers, situated near the ocean and within a 10-minute drive of IMG Academy and Riverwalk. Guests can enjoy an outdoor pool and a 24-hour fitness center.

The hotel offers 87 air-conditioned rooms, each equipped with a kitchen featuring a full-sized refrigerator/freezer and a microwave. Flat-screen televisions with cable programming and complimentary wired and wireless internet access are provided. Additional conveniences include coffee/tea makers, irons/ironing boards, and phones with free local calls.

A complimentary full breakfast is served daily, and guests can grab a bite from the snack bar/deli. For business travelers, the hotel offers complimentary wired internet access, a 24-hour business center, and express check-out. Free self-parking is available on-site. Nearby attractions include Coquina Beach (11.

1 km) and Sarasota Jungle Gardens (15. 5 km).

Read more about this hotelShow less

Located in Bradenton, TownePlace Suites by Marriott Sarasota Bradenton West is by the ocean, within a 10-minute drive of IMG Academy and Riverwalk. This hotel is 6.9 mi (11.1 km) from Coquina Beach and 9.6 mi (15.5 km) from Sarasota Jungle Gardens.

Make yourself at home in one of the 87 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

By ocean LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 45 Pet max weight (per pet) in lb is 100 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Pool access available from 6:00 AM to 9:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a deadbolt lock
  • Minimal age
    21
  • Optional fees
    • Fee for in-room wireless internet: USD 5 per stay (rates may vary)
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Blake Medical Center 2.9 km / 1.8 mi
IMG Academy 3.7 km / 2.3 mi
Palma Sola Bay 3.7 km / 2.3 mi
IMG Golf Academy 3.9 km / 2.4 mi
IMG Soccer Academy 4.3 km / 2.7 mi
IMG Bollettieri Tennis Academy 4.5 km / 2.8 mi
State College of Florida 4.7 km / 2.9 mi
LECOM Park 6.9 km / 4.3 mi
Anna Maria Sound 7.7 km / 4.8 mi
Red Barn Flea Market Plaza 7.8 km / 4.9 mi
Riverwalk 8.2 km / 5.1 mi
The Bishop Museum of Science and Nature 8.5 km / 5.3 mi
Manatee Performing Arts Center 8.7 km / 5.4 mi
Bradenton Beach Marina 8.9 km / 5.5 mi
Bridge Street 9.1 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 87
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Lift access
Show 13 more facilities & services
  • TerraceExtra charge
  • Newspapers
  • Clothes dryer
  • Grill/BBQ
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Breakfast
  • PicnicExtra charge
  • SnacksExtra charge
  • Non-smoking establishment
  • FitnessExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 45 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable15 photos

    Towneplace Suites By Marriott Sarasota Bradenton W

    SUITE QUEEN SIZE BED

    Room photos

    15 photos

    Room overview

    Smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Shower
    • Toaster
    • Oven

    Facilities with extra charge

    • Microwave
    • Tea and coffee making facilities
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Extra beds on demand
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Soundproof room
    • Individually adjustable air conditioning
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 31 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable16 photos

    Towneplace Suites By Marriott Sarasota Bradenton W

    STUDIO KING SIZE BED

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Toaster

    Facilities with extra charge

    • Hairdryer
    • Cable TV
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • Dishwasher
    • TV
    • Housekeeping
    • Soundproof room
    • Ironing set
    • Direct dial telephone
    • Desk
    • Extra beds on demand
    • Wi-fi
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 39 m²STU.2Q
    STUDIO TWO QUEEN BEDSPhoto unavailable15 photos

    Towneplace Suites By Marriott Sarasota Bradenton W

    STUDIO TWO QUEEN BEDS

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Room amenities

    • Shower
    • Toaster
    • Bathtub or Shower allocation on arrival
    • Bathroom

    Facilities with extra charge

    • Soundproof room
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Extra beds on demand
    • Wi-fi
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Towneplace Suites By Marriott Sarasota Bradenton W

8.8
Excellent
404 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Mildred
Room is spacious and clean. Staff are helpful. Breakfast is regular hotel meal and airconditioning, no problem.
10/10
Exceptional
23 Jul 2026
Melanie
The staff were amazingly helpful and the room was great.
10/10
Exceptional
05 Jul 2026
carlos
No complaints
Family_with_children
8/10
Excellent
23 Jun 2026
Charles
Overall the property was neatly kept. Some of the carpets and furnishings were slightly worn, but clean. The front desk staff were friendly and helpful. Breakfast was nice, always hot, and kept full despite a traveling kids soccer team eating their fill.
Self
10/10
Exceptional
23 Jun 2026
Jose
Everything was perfect
Family_with_children
10/10
Exceptional
17 Jun 2026
Lissette
Wonderful
Family
10/10
Exceptional
24 May 2026
Arlene
Only 15 min away from Coquina beach. Lots of restaurants near by and a Walmart next to it.
Family
10/10
Exceptional
21 May 2026
Thais
I loved ! Location is perfect!
Friends_and_family Family
10/10
Exceptional
17 May 2026
christopher
Good hotel location and clean
Self
10/10
Exceptional
17 May 2026
Karolyn
The room was spacious. Full refrigerator and freezer was very helpful.

Air conditioning worked great, and we were able to sleep at the temperature that we loved.

The hotel was full during the weekend that we were there.However our room was very quiet and peaceful!
10/10
Exceptional
13 May 2026
JaVonne
Very clean. Surrounded by tons of places to eat and shop. Definitely recommend.
Family_with_children
8/10
Excellent
23 Mar 2026
Craig
Accommodations were average. I thought the rooms need an update with bedding and mattresses. We had a suite and the pull out couch mattress was really bad. We were going to go to another hotel, but they gave us a room with double beds at a reduced rate...so hard to pass that up. With a teenager, you sometimes want some space and I know they want it as well. Manager was good to work with
Family_with_children
10/10
Exceptional
25 Jan 2026
Candice
Clean room - a little expensive especially the dog fee for one night but we had a good night & everyone is very friendly there.
Leisure Pet
10/10
Exceptional
19 Jan 2026
Abby
Room was extremely clean. The staff was amazing.
Business_and_leisure Family
10/10
Exceptional
07 Jan 2026
Katrina
The hotel was clean and very well kept up. The staff were extremely courteous and knowledgeable. It was a pleasure dealing with Karen at the front desk! The room was spacious and very comfortable for myself and my two children. The beds were very comfortable also. The breakfast was very nice and had things my whole family enjoyed. Thank you for a very nice stay!
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
edwin
Todo super bien
Friends_and_family Family
10/10
Exceptional
10 Dec 2025
Daniel
Great stay
Business Family
8/10
Excellent
03 Dec 2025
Marion
clean room, every 2 days new towels, good breakfast
Partner
10/10
Exceptional
03 Nov 2025
Wendy
very nice hotel. would stay again if needed.
10/10
Exceptional
30 Oct 2025
Steven
Staff members were very welcoming from checking in to checking out. Very attentive, efficient and friendly staff. Property is very clean and homely.
Business_and_leisure Partner
10/10
Exceptional
28 Oct 2025
CHARLENE
Ggg
10/10
Exceptional
27 Oct 2025
Gene
Clean and very new condition, AC and Bed excellent

Lived in Bradenton 35 years before moving to Dallas. This

Hotel the only place in West Bradenton I would stay.

***** 5Star
10/10
Exceptional
19 Oct 2025
Jennifer
Great stay
10/10
Exceptional
19 Oct 2025
Tawnya
Very nice room
Business Partner
10/10
Exceptional
09 Oct 2025
Anthony
New and clean. Great rates. Great location.
Leisure Family
10/10
Exceptional
06 Oct 2025
Mariela
The rooms are spacious, everything is new, the front desk staff very friendly. I would recommend it 100%
Leisure Family
10/10
Exceptional
30 Sep 2025
Tina

Nice quiet location by Walmart.
Leisure Friends
10/10
Exceptional
27 Sep 2025
Virginia
The front desk staff were so nice and friendly. They always spoke to you whenever you walked by the front desk and just made you feel welcomed. I’ll definitely be staying here again when I come back in town.
Leisure Family
10/10
Exceptional
24 Sep 2025
Yandy
Bien
Business_and_leisure Family_with_children
10/10
Exceptional
15 Sep 2025
Juan
Excellent
Business
8/10
Excellent
11 Sep 2025
Mayerli
This place is great and very comfortable. I had no problem with this place and I definitely would come back here.
Leisure Partner
8/10
Excellent
02 Sep 2025
Annia
Pet friendly
Leisure Family_with_children
10/10
Exceptional
01 Sep 2025
zaida
Family
Business_and_leisure Family
10/10
Exceptional
27 Aug 2025
Eric
Good customer service
8/10
Excellent
24 Aug 2025
Adriana
My four stars is because there is not enough variety of breakfast and the hotel doesn’t have enough extended hours
Leisure Friends
10/10
Exceptional
17 Aug 2025
Brenda

Amazing trip

We had amazing convenient service and the rooms were clean. I loved it.
Friends_and_family Family
10/10
Exceptional
11 Aug 2025
Adela
The check-in and check-up were quick and easy, the staff was very attentive, and the place has quick access to the shopping mall.
Leisure Family_with_children
6/10
Pleasant
08 Aug 2025
JOSE
qwqw
Leisure Partner
10/10
Exceptional
04 Aug 2025
Adrian
Great staff
10/10
Exceptional
28 Jul 2025
Mildred

Weekend get away from Tampa Bay

The hotel is fabulous. We rented a king suite room with a kitchen, and it had everything we needed. The breakfast was very good, fresh and it provided a wide variety of food choices. The room was very nice decorated. Bed was comfy.
Closets are very nice, clean and organized with shelves.
The bathroom is big, clean and with a great shower and hot water.
WE did enjoy the cozy room tv at night.
Lots of channels to choose from.
AC worked great ...
We didn't use the pool since we went to Anna Maria Island beach.
There is a Walmart very close to the hotel and lots of restaurants.
The staff was very friendly with us.
WE will definitely come back to this hotel.
Partner
10/10
Exceptional
27 Jul 2025
Maria
We were in town for a soccer tournament and this hotel was great and fit all our needs.
Family_with_children
8/10
Excellent
23 Jul 2025
Frank
a
2/10
Poor
21 Jul 2025
lashawnda
This was an absolute nightmare, I am an elite statues and this stay felt like a low budget hotel!!
Elevator was broken and they put us in the 3rd floor my uncle is 72 yrs and could not get up the starts. No manager on duty when needed, ac out in bed room. It was awful!!
Leisure Family
10/10
Exceptional
20 Jul 2025
Debbie
Great staff! Great location! Near Walmart and Golden Corral!
Leisure Family
10/10
Exceptional
16 Jul 2025
Edward
Everything
8/10
Excellent
16 Jul 2025
Jerome
Property is excellent particularly for business and family travel. My 4 rating is not negative, but the fact that it's not in the beach area.
Business_and_leisure Partner
10/10
Exceptional
10 Jul 2025
John
Great pool. Attentive staff. Good breakfast. Clean.
Business Family
10/10
Exceptional
07 Jul 2025
Charity
My family and I enjoyed staying at this hotel. The breakfast was delicious, they had coffe available 24 hours which I found so awesome. The hotel was very clean. The staff member were friendly. The area of the pool was very clean. In the room they provided all kitchen appliances you may think of which I also found incredible. In other words we loved this hotel and the price was also a good option.
Leisure Family_with_children
10/10
Exceptional
05 Jul 2025
Eliezer
Excellent very good
Business Family_with_children
6/10
Pleasant
03 Jul 2025
Beatriz
They don’t clean rooms or even provide you clean towels. You have to request everything. Front desk was nice but rooms don’t get clean
10/10
Exceptional
30 Jun 2025
MANUEL
Great place
8/10
Excellent
27 Jun 2025
Febe
Wonderful and I'm satisfied. I wish it was more affordable
8/10
Excellent
26 Jun 2025
Melissa
The rooms were set up nice and it was quiet
Leisure Partner
6/10
Pleasant
23 Jun 2025
Robin
The room was very clean except for a few popcorn crumbs that was in the bed of the pullout couch.
Friends_and_family Family
10/10
Exceptional
22 Jun 2025
Doel
Very good place to stay. Be near Walmart is very convenient.
Leisure Family
10/10
Exceptional
26 May 2025
Claudio
Perfect
Business
2/10
Poor
26 May 2025
Verified traveler

Room is not ready 2 hours after check in time

Check-in is at 3pm, we arrived at 4:30. We was told room is not ready because it needs to be cleaned so have to wait 10-15 mins. Had to wait for 1 hour instead. Checked in at 5:30. Receptionist apologized and offered free water. If I would be late to check out I would be charged and my apologies would not work.
Friends_and_family Family
10/10
Exceptional
18 May 2025
Yanet

Family-friendly

Nice place to sleep, smell good (clean),I will stay again
Friends_and_family Family
10/10
Exceptional
15 May 2025
Bryan
Every thing was just fine!! Staff was so sweet and helpful ☺️
Leisure Partner
10/10
Exceptional
14 May 2025
Steven
Just a real nice place to stay and such a friendly staff.
10/10
Exceptional
10 May 2025
Samantha
This place was amazing especially for the kids
Leisure Family_with_children
10/10
Exceptional
04 May 2025
Marietta

Always a great experience

Excellent hotel.
Friends_and_family Friends
10/10
Exceptional
03 May 2025
Matt
Everyone was very friendly and the property was in immaculate condition.
Business_and_leisure Family
10/10
Exceptional
01 Apr 2025
theresa
Enjoyed our stay. Front desk staff was great.
Room was clean and spacious. Bed and pillows were very comfortable. We will book again.
Business_and_leisure Family
10/10
Exceptional
31 Mar 2025
James
convenient
Leisure Family
8/10
Excellent
21 Mar 2025
Steven
Size of room was great
Leisure Family
10/10
Exceptional
04 Mar 2025
Terrie
The room was very clean and comfortable. Staff was great. Breakfast was good with alot of options
Leisure Family
8/10
Excellent
27 Feb 2025
Misty
Nice hotel close to shopping. Walmart is right next store. Have everything to use in hotel to cook yourself. We didn’t have hot water before we checked out which was a bummer prior to flying out
Leisure Partner
10/10
Exceptional
24 Feb 2025
brian
Very great place. Clean rooms, friendly staff, good environment. Definitely will be staying here next year as well when we come to visit family.
4/10
Poor
19 Jan 2025
Michael
The staff was unwilling to help with a gift card and unwilling to help with breakfast.
Friends_and_family Family
8/10
Excellent
15 Dec 2024
Alberto
The hotel was good.
Leisure Self
10/10
Exceptional
04 Dec 2024
Jason
Nice and quiet
8/10
Excellent
05 Nov 2024
Brian
Staff was friendly, room was clean.
Business_and_leisure Partner
10/10
Exceptional
22 Sep 2024
delia
Everything was really good 👍
Leisure
8/10
Excellent
15 Sep 2024
Benny
Check in was smooth process. Great customer service
Business_and_leisure Partner
10/10
Exceptional
12 Sep 2024
Jonathan
The staff was wonderful. All of them!
Leisure
8/10
Excellent
05 Sep 2024
Anayelis
Was close to a walmart which was helpful. You get what you pay for !
Leisure Family
8/10
Excellent
02 Sep 2024
Nelson
Place is ok for one or two nights, property doesn't look that new as online pictures, breakfast closed too early(9am), found some drunk people in the hallway, so it wasn't pleasant since I traveled with my 2 teenagers daughters
Leisure Family
10/10
Exceptional
01 Sep 2024
Esteban
Good
8/10
Excellent
11 Aug 2024
Alex
Good and new hotel
Leisure Family
10/10
Exceptional
07 Aug 2024
Ariadna
Very clean hotel. Recreation areas. Terrace. Grill. Pool. And the breakfast included is very very good. Ask for Natasha at the front desk. She helps you with whatever you need.
Leisure Family_with_children
10/10
Exceptional
29 Jul 2024
Lisselotte

Great Place to Stay

Our stay was amazing, our room was on the first floor and conveniently close to the parking lot access. The room was clean, spacious and comfortable. We enjoyed our stay and the time we spent at the hotel. Highly recommended.
Friends_and_family Family
10/10
Exceptional
21 Jul 2024
JANET J

Good stay

Very clean confortable room
6/10
Pleasant
20 Jul 2024
Charity

Don't expect for your room to be cleaned

The location is perfect and a short drive to the beach. Plenty of shopping and dining options near by. The rooms were clean upon arrival. Breakfast was the typical continental breakfast (nothing special). My only complaint is we stayed for three nights and our room was not cleaned. Call front desk to express my dissatisfaction and was told that they're not a full service hotel and only clean rooms on the third day. I expressed to her we did stay three nights and was then told I should have called and requested for the room to be cleaned. Very disappointed with the lack of accountability and the customer service we received concerning this issue.
Partner
8/10
Excellent
17 Jul 2024
Kimberly
Great property
Leisure Family_with_children
10/10
Exceptional
08 Jul 2024
Adalberto
Place was perfect nice pool size breakfast . Kitchen space was a clutch !
Friends_and_family Family
8/10
Excellent
26 Jun 2024
Natali
Their was a awful smell in the lobby and elevator
Leisure Family
6/10
Pleasant
07 Jun 2024
Brian
Pool and breakfast were disappointing
Leisure Family_with_children
10/10
Exceptional
02 Jun 2024
Giselle
Excellent area
8/10
Excellent
30 May 2024
Aixa
Stayed with my family. The suiet was very comfortable and had everything we needed. The personnel was very nice.
Leisure Family_with_children
10/10
Exceptional
23 May 2024
Antonio
Very nice clean well staffed very nice front desk clean everything.
Leisure Family
8/10
Excellent
12 May 2024
JUAN
Nice hotel but overpriced for 260 a night
Leisure Family
10/10
Exceptional
12 May 2024
Luis
My son had football games near IMG ACADEMY
Friends_and_family Family
6/10
Pleasant
05 May 2024
Darlene
A quick one night stay. The place itself is decent, but part of the area around hotel has some creepy folks walking around and trash all over.
The one thing very concerning was on the south side of building the door to enter building (which you need your key to enter) would not close properly and was open about 2ft. I would close it when I saw it open , but it would happen time and time again. There were also people living in their car Parked right there. An open door like that could be something bad happening at any time.
I complained to front desk, they said a new part for the door is on order. But they didn’t have enough people to check it all the time…
Leisure Partner
8/10
Excellent
13 Apr 2024
Vonda
Good place to stay on way to Anna Marie Island
Partner
10/10
Exceptional
28 Mar 2024
CHRISTINA
Great option for events at IMG!
Leisure Family
10/10
Exceptional
25 Jan 2024
Mark
Staff was very friendly and helpful.

People partied late outside so a bit noisy until midnight.
Leisure Self
2/10
Poor
17 Jan 2024
Edward
Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.
Leisure Family_with_children
10/10
Exceptional
31 Dec 2023
Verified traveler
great!!
Friends_and_family Family
10/10
Exceptional
23 Nov 2023
Betty Ann
It was convenient. Then I was blown away by the friendly professional staff. I very much enjoyed my stay.
Leisure Partner

Location & surroundings

Towneplace Suites By Marriott Sarasota Bradenton W
5451 Cortez Road West, Bradenton, United States

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Towneplace Suites By Marriott Sarasota Bradenton W

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