Royal Goat Hotel

100 reviews shown

8/10

Excellent

05 Mar 2026

Barbara

Hotel very quiet as we were there out of season. Nice welcome, pleasant staff. Our room was quite old fashioned (but is is a very old hotel so in keeping with that) but big with a comfortable king size bed, plenty of drawer space, but only space to hang clothes on a rail or hooks in the corner of the room. We had a setee, TV, a tea/coffee station with biscuits. We had 2 oil heaters in the bedroom which were needed as the room was quite cold even though the old fashioned radiator was on, it was in a bay window and behind the thick curtains at night. We had a large ensuite bathroom which was up 2 stairs. Very clean but both the bathroom light and the shaver light did not work. We informed the staff and they double checked immediately and then offered us to change rooms as it wouldn't be fixed until Monday. We were quite happy to stay in the room and manage but they couldn't apologise enough. Resteraunt/bar area very nice. Food was good but limited menu. Breakfast was OK, choices of juice, teas, coffees, cereals and jams, toast and several choices of cooked breakfasts. We didn't have a long wait to be served as we were the only guests eating/drinking and staying at the hotel. Hotel car park is over the road but it not very big and can get busy in season as the public can park there too, so give your registration number on your arrival. Bus stop just by the hotel, 2 minutes to walk into the village. Plenty of local footpaths. Beddgelert station 2 mins away.

Partner

8/10

Excellent

27 Nov 2025

hugh david

A nice hotel, and room was ok, but some leaking in the toilet, and blinds that didn't close, breakfast was ok, eggs bacon, but not that hot. stay was ok but I found the room seemed a bit dated, staff were helpfull in getting me to book in early .

Leisure Self

10/10

Exceptional

04 Nov 2025

Damien

Room was spacious comfy bed

2/10

Poor

02 Nov 2025

Steven

Told that Tesco vouchers had not been paid and we would have to pay for room so went somewhere else would like my money back as we did not stay. Property was damp smelling in reception and looked rundown and uncared for.

8/10

Excellent

29 Oct 2025

Robert

The room was spotless, the bed was so comfortable and was a king size instead of a double. The staff were so friendly and amenable, the only downside was if you want a lie in and you’ve ordered breakfast you won’t get one as breakfast is served between 7.30am till 8.30am also towels not big enough for a shower or bath

Leisure Partner

4/10

Poor

27 Oct 2025

Jackie

Two night stay - If you’re looking for somewhere to stay after walking the mountains then this is ok. If you want a comfortable stay I suggest you explore the other hotels in the area.
We had to wait to check in - one person was covering both the bar and the reception. Our room was spacious but like a fridge - we had to request an additional plug in heater. Had this not been provided it would have been a very unpleasant stay.
The bar was closed when we returned to the hotel at 8pm on the Sunday evening had we known we would have stayed out later it was like returning to the Marie Celeste
Even though we prepaid for our stay we were asked both on our arrival and when checking out to pay for our accommodation and breakfast. All in all not the best experience.

Partner

6/10

Pleasant

27 Oct 2025

Hilary

The web page states Free breakfast with every room type, but the confirmation was room only. When i asked about this i was told i had chosen this option. We were in room 38, in the roof. The room was cold on arrival, the heating was off , it never came on, but there was a small plug in heater. The window didn't close and the wind kept opening it. The lift was adjoined to the room so it made a terrible noise every time it was called. This room looks nothing like the images on Hotels.com
The bar area was nice with a good selection of drinks, and the Menu has nice options. The guys working there were nice. Parking opposite is free. I had to pay extra for breakfast. i feel i was mislead

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Lloyd

Full of character

A characterful historic hotel. Great food. Friendly service and quiet.

Partner

8/10

Excellent

21 Oct 2025

Denise

The breakfast was lovely and fresh and cooked well and the staff were very friendly and helpful

Leisure Friends

4/10

Poor

16 Oct 2025

Brian

I'm sorry to say but didn't have a good experience. Fixtures and fittings were poor. TV didn't work much, poor signal. Latch on window broken. Curtains fell down so they moved us to another room. TV still didn't work that well. No heating only towel rail.
Room cold unable to fill the bath up as only the shower worked.
Would I stay there again no.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Deborah

The staff was very friendly and took care of all of our needs. Location is great, the town is conveniently located to explore the mountains, the coast, and the castles. There are many dining and shopping options within walking distance and it's not too busy.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Allan

A little Welsh Gem

Clean room with ensuite facilities. Friendly staff at hotel. Good choice for breakfast (full Welsh+options). Excelent meals otherwise - good potions of all meals taken which were piping hot and freshly made - impressed! A bit out of the way but worth the effort.

Partner

10/10

Exceptional

01 Sep 2025

Amit

Great location! Good food options even at the hotel restaurant.

Some noise from the traffic on the main road, but not much.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Sharon

Understated quirky oasis whats not to love !

Food options great all purchased meals excellent quality large portions. Breakfast included all items excellent and well presented.Staff helpful and effecient. Lovely setting. Quirky and original decor. Great to see 4 legged friends wellcomed 2 goldens having a whale of a time chilling with their owners
Room clean and comfortable lift to floors small but functional.Overall good value for money. Breakfast and parking a big 👍

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Simone

Lovely hotel

We stayed 2 nights to attend a wedding. The staff were helpful and friendly. The food was very good.

Partner

8/10

Excellent

11 Jul 2025

Katharine

Lovely menu - particularly loved the Goat curry and my son wolfed down the ribs. Friendly staff. Only gripe would be that the showers were mounted way too low. I could only wash my hair by kneeling in the bath.

Leisure Family

6/10

Pleasant

03 Jul 2025

teresa

This property is in a good situation for easy access to lots of walks in surrounding area. Plus easy access to bus routes to Snowdon etc. the village is delightful. Will visit it again

Leisure Partner

10/10

Exceptional

23 Jun 2025

Anji

Booked this hotel for a weekend due to location to Watkin Path. Staff so kind & helpful, Rooms clean & tidy with ensuite bathrooms including baths in two out of 3 rooms booked. Use of lift to rooms. Breakfast selection plentiful and hot, evening meals superb & well priced. Hotel also offers a cool room to store food & drinks for your climb, as well as offering a snack pack to buy for your day out. The Goat Hotel is based in Beddgelert & walking distance to amenities. We will definitely be booking for a return visit.

Leisure Friends

8/10

Excellent

10 Jun 2025

Sophie

Very clean tidy and pleasant the only draw back they weren't serving meals whilst I was there . Beds very comfy! Breakfast very generous

Self

6/10

Pleasant

05 Jun 2025

Marsha

My room here was nice & had a good peaceful sleep. But sorry to say that's the only positive from my stay.
I arrived to check in at the time stated on booking but cleaning was still in progress No sign of any other staff. A cleaner went to find someone & a lady arrived. Reception area seemed to be someone's office? I was given a key and told my room was on first floor. No information offered on arrival re. facilities and no guest information book in the room.
Lovely large bath towels provided but would be nice to have a smaller hand towel too? Also bath is a slip hazard due to overbath shower so please consider a non slip mat for the shower. I couldnt work out how to lock door when going out so had to leave unlocked!
I had no idea re. restaurant times as no information so took a gamble and went down 6.30pm. The place was deserted. I asked if food was being served and was given a table. I ordered my meal ..fish & chips .. was nice but nothing special. Im not sure but felt like it was more like a frozen supermarket meal & for the price charged was disappointing. I was the only one in the restaurant the whole time. I waited for someone to come to offer me a desert menu but the lady had gone again! so had to miss that. Went for breakfast but again absolutely deserted and no sign of any breakfast set up! Annoying as i had paid for a breakfast I decided to check out and leave. No one about again except a young man so i just gave key & left feeling hungry. Very disappointed.

Leisure Self

6/10

Pleasant

05 Jun 2025

Sergio

Well located, the hotel is a little old, specially the room and some upkeep would be great, nevertheless the staff was amazing and more than compensated the hotel itself

Leisure

6/10

Pleasant

24 May 2025

Chris

It is am old building, facilities are dated and average at best. Toilet tough to flush, hotel WiFi did not reach our room, etc.

Nice staff, and apparently new ownership trying to slowly renovate.

Has some history and charm and in a great town.

Leisure Partner

8/10

Excellent

20 May 2025

Antonia

I was a little nervous, I’ll admit, due to other more negative reviews, but there really was nothing to be worried about.

The room was great, it wasn’t noticeably unclean or anything like that. Bed was comfortable, area was quiet, and I have no complaints.

The staff were welcoming and polite, and the food was really good also. The surrounding village is beautiful, and the Rhydd Ddu path up Mount Snowdon is one bus stop away (or 8KM walk), which is a bonus.

Leisure Self

10/10

Exceptional

18 May 2025

Nicolas

Food was great! Loved the lamb curry

Excellent stay in snowdonia. Friendly staff and a pleasant place to stay. The place has aged and the footboards squeaked. But all good

Friends_and_family Family

8/10

Excellent

16 May 2025

Great stay

8/10

Excellent

08 May 2024

Ulf

Slept well

Brilliant location for a walking weekend in Snowdonia. Very comfortable and great food. The service was struggling, but the staff were hard working and eager, so easy to be lenient.

Friends_and_family Friends

6/10

Pleasant

06 May 2024

john

Bit of work and it will be worth another visit

It was okay place .needs a bit of work to be good. No tap on shower to switch from bath to shower room was a bit small staff were friendly and polite

Partner

8/10

Excellent

15 Apr 2024

Robert

The property is a Victorian building and is slowly being restored by the new owners. It is a work in progress and may not meet the full standards a modern traveller expects. However, the manager is brilliant, the rooms were clean, beds comfortable, shower hot and powerful and food (only curries sampled) was brilliant. Please go with an open mind and cut them a little slack if things aren't quite perfect, they're getting there.

Leisure Friends

8/10

Excellent

06 Oct 2023

Melissa

The staff were so amazing and sweet. We enjoyed our time there and it was easily walkable to train or any other places we wanted to go. Also rented bikes and loved our ride around the area and to the sea.

Leisure Partner

4/10

Poor

21 Sep 2023

ellen

Bathroom was dirty and no soap. No one was ever on staff. Had a nice outdoor patio but was weedy, neglected and overgrown

Leisure Family

10/10

Exceptional

22 Aug 2023

Simon

Great location in Beddgelert, relaxed atmosphere and friendly polite staff. Cooked breakfast very nice. Property just a little dated, but functional.

Leisure Friends

10/10

Exceptional

19 Aug 2023

Steph

My husband and I stayed here for a last-minute trip and were not disappointed. The hotel is charming - it's an older building with an old-world feel to it. The staff were incredibly warm and helpful and the location cannot be rivaled. We definitely have plans to return the next time we're in the UK.

Partner

6/10

Pleasant

10 Aug 2023

Alan

The breakfasts were great and the staff very attentive. Our room was clean and I liked the large towels. However, the water for the tea time shower was cold. Overall I would stay there again.

Leisure Family_with_children

4/10

Poor

10 Aug 2023

David

Beware

Breakfast service very slow.
No remote control for TV.
Toilet constantly running water.

Business

6/10

Pleasant

05 Aug 2023

Margaret

The property needs updating, it was clean but interior looks tired.

We asked to be moved from our first room as we had a view of a dirty roof and a ventilation unit. Not what you want when visiting an area of outstanding beauty or the £200 we paid to stay for 2 night. We got upgrade to another room with a much better view of the mountains. There was an issue with rusty water leaking from the ceiling into the bath from the bathroom above, but informed manager and a handyman came to dress the issue.

There was an issue with the gutter outside, with rain dripping from it to the flat roof outside our room keeping us awake at night. The bed was comfy though.

Breakfast although nice, felt we were rushed to order our hot breakfast.

Staff were welcoming and happy to deal with our issues.

Leisure Partner

10/10

Exceptional

28 Jul 2023

Ioan

Staff were great!

Leisure Family

8/10

Excellent

22 Jul 2023

Charles

I have visited several times over the past few years and watch it slowly decline. Now with new management the change is wonderful. There is still room for improvement but i will visit again to see how it grows more popular. The building is old but has a character that many modern hotels lack.
I wish the new team all the bestfor the future.

Leisure Self

8/10

Excellent

19 Jul 2023

Frances

Staff very helpful, good location. This 2nd visit and intend visiting again in the near future.

Leisure Partner

6/10

Pleasant

03 Jul 2023

Kevin

Just a tired hotel but great location

This hotel is tired and dated, rooms need upgrading and bathroom tiny. Bar had leaking ceiling and needed desperate repair, food was a plus point though, good menu and food was great. Breakfast was also really good. Decent prices for food and drink.

Partner

8/10

Excellent

23 Jun 2023

GUY

A great stay at this hotel, friendly attentive staff but the building was a little tired and needed some attention. Our bedroom window looked out over a very dirty flat roof area with missing tiles on the roof.

Leisure Family

8/10

Excellent

23 Jun 2023

Verified traveler

Good accomodation.

Booked a standard double and room allocated was large, clean and very comfortable.

Partner

10/10

Exceptional

16 Jun 2023

CHRIS

Staff were very friendly and happy to help, great breakfast options and service superb

Leisure Friends

8/10

Excellent

21 May 2023

John

Lovely old building with character, has had a modest amount of refurbishment with still some way to go. Staff very accomodating, Good location , will definately stay again

Leisure Partner

4/10

Poor

25 Oct 2022

Richard

Royal Goat is a Royal Pain

This hotel looked OK in the pictures, but reality was something different. The hotel has 'history', but that's all. I don't think it's been updated since the 1950's. On top of that, we booked months in advance - but when we arrived they said we hadn't paid and had to pay again. We have since confirmed payment, but I have been trying (unsuccessfully) for months to get a refund of the duplicate payment. Beddgelert is a nice place and I would have recommended their sister property Saracens Head instead - except that they have also been stone-walling us on our attemp to get a refund. At this point, I would recommend avoiding both properties to be safe. A real low spot in an otherwise wonderful trip to Wales.

Partner

6/10

Pleasant

28 Sep 2022

Trina

Nice spot, but a bit old and dated, rlthe town around this place is fantastic! Very sweet town

Leisure Partner

10/10

Exceptional

25 Sep 2022

Verified traveler

Short stay with good value for money

Very friendly host and catering service, staff were helpful. Good value for money and nice location for Beddgelet hikes/sight seeing. However, don't expect complete luxury given the price, have reasonable expectations. Other than that, a brilliant stay.

Partner

10/10

Exceptional

13 Sep 2022

Roy

Classic hotel in the middle of nowhere. Love to return.

Leisure Family

2/10

Poor

12 Sep 2022

Verified traveler

Worst hotel

Very disappointing hotel, poor condition, not very clean, our room had cobwebs , asked for them to be removed but ignored. Water leaks in communal areas. Not enough staff. Would not recommend it. Definitely over priced. Stay somewhere else.

Partner

6/10

Pleasant

11 Sep 2022

Verified traveler

Fine if your stuck for options…

For most part clean room with comfortable beds, but the general condition of the hotel is very poor and dated, breakfast service slow and very disappointing food, terrible coffee! Therefore we felt overpriced. Great location, village is delightful.

Friends_and_family Friends

6/10

Pleasant

08 Sep 2022

Verified traveler

Not the best...

In need of some serious refurbishment! The hotel is clean enough, but needs some money spent on it.

Worn carpets, flaking paint, showers not working, windows that won't fully close. Not a great experience, especially for the prices charged.

I aways try to support independent hotels, but this one was an own-goal. Never again.

One positive - the poor guys running reception, the bar, acting as a waiter (on his own) was polite and welcoming.

Business

6/10

Pleasant

08 Sep 2022

Paula

Near Pen y Pass

Six mile drive from Pen y Pass car park and therefore convenient after a tiring day. Service was slow due to minimal staffing but staff were friendly and efficient once you had their attention. Sheets, bath, toilet and sink were clean but other areas of the hotel rather dusty and spiders settled in ceiling corners throughout. Very difficult to find a place to have an evening meal in the village, some places closed at 5.30 pm during the early part of the week and only a few were open for food for an hour only 6.30 to 7.30 and had “ sorry full” signs. Difficult to find a cleared table for Breakfast which was cooked to order and arrived quickly.

Friends_and_family Family

4/10

Poor

03 Sep 2022

brent

Our room was filthy, stuff all over the walls. The people in other rooms above us let their kids jump on and off the beds until gone 11.30 at night meaning our little boy could not sleep. The shower may aswell not be there and the shower gel pots where empty. The pictures online where nothing like the real thing

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

Kevin

Had a great stay. Staff were really helpful and friendly.

Partner

8/10

Excellent

31 Aug 2022

Karen

Easy check in , parking at the hotel , in a lovely little village with plenty of pubs

Leisure Family

8/10

Excellent

16 Aug 2022

Verified traveler

Clean and tidy with a good breakfast.

Partner

4/10

Poor

15 Aug 2022

Julia

On arrival (evening)told rooms not been cleaned due to being short staffed , we were then given a room on the top floor (36) which did not look like pictures online (very disappointing), it was small and dated, and decor very tired , a little grubby. It was at the back over looking the ventilation systems and boiler rooms . Needed window open as extremely hot and the noises and smells were very unpleasant . Difficulty sleeping.
Breakfast was very good , a good selection.

Leisure Partner

4/10

Poor

15 Aug 2022

David

Badly let down by Hotels.com service

Not clean. Badly needing an upgrade,
Breakfast's were cold, Cups dirty, The decor dirty and with cobwebs, Housekeeping was poor even after leaving the towels as requested on the bathroom floor, we did not get clean ones and they left the one on the floor where it was, Beds were not made, The bedroom had black mould on the ceiling and wall, Even the staff was very thin on the ground so not able to give a good service. Though we did get 2 new biscuits every day.

Friends_and_family Family

8/10

Excellent

14 Aug 2022

david

Old, charming and interesting.

Understaffed. We arrived to check in at 10:45pm. Thr doors were locked there was no bell and we could not get in. Thr website said checkin was 3pm onward with no mention of time limit.

Leisure Family

2/10

Poor

11 Aug 2022

scott

Never visit again

Leisure

10/10

Exceptional

11 Aug 2022

John

Nice 👍

Superb set up & location in lovely surroundings. Great al fresco area at front of hotel to sip drinks & watch the world go by in beautiful surroundings 👍

Partner

8/10

Excellent

08 Aug 2022

Suzanne

Royal Goat Hotel

We had a lovely stay here. Bed very comfortable, lots of hot water. Breakfast were brilliant.

Partner

6/10

Pleasant

27 Jul 2022

Nigel

Water in shower very poor pressure. No light in lift . Check in staff not sure whether we had paid in advance wanted me to check my bank account !

Leisure Partner

4/10

Poor

26 Jul 2022

Marie

Room 40 awful, cold / warm shower, not enough space for what i have to say about that horrible room on here , ,smelly, very disappointed in the place and room, lovely staff, outdate, room, nice comfortable bed, the TV must of come from a car boot sale , it was so outdated, tea/coffee, in the room, small bathroom, the dam heating was on all night, it made me feel I'll, thank goodness we got a fan from the staff, NO way could we have slept in that room, Breakfast pre cooked, bacon was chewy and the tomatoes were cold, the black pudding was so hard and disgusting, the whole place needs to be updated,, the door into the bathroom kept banging on the sink when we had to use the bathroom, if i saw that room on the site NO way would I have booked it, i saw a lovely room on the website, i was very disappointed what we got , i felt like we were just put in that ROOM, we couldn't have a shower because we had NO HOT WATER, we left early, i had to get home to get a shower, i was very disappointed in the place, it could be a lovely place, it needed updating , i would go back But not into that horrible smelly room, and i wouldn't pay b4 i saw the room ,
Staff were lovely and helpful but apart from that i give it 20 out of 100 ,

Leisure

4/10

Poor

15 Jul 2022

Simon

This hotel has unfortunately so neglected over the years it is now completely need of an entire refit.
Great location and potentially a lovely building but it is dirty, the communal areas especially, including the bar and breakfast area where the lovely windows are covered in cobwebs. Rotten window frames and dirty windows.
Really short staffed but I guess a lot of places are which would explain the lack of cleaning that is evident.
Had breakfast both mornings which was ok but the cooked breakfast was cold on both mornings despite coming out quickly.
Our bathroom had no towels and the shower was diabolical. There are instructions to turn on the cold and gently add hot water which was impossible because the taps were so jerky. In the end you could have a freezing shower or scolding one, not great with kids and as they have identified an issue not acceptable to have not sorted it as it's a basic feature.
The village is lovely and I think this place has the potential to be a great hotel but needs a big cuddle to bring it into this century. In its current form there's no way I would stay again and would definitely not recommend it which is a real shame.

Leisure Family_with_children

10/10

Exceptional

14 Jul 2022

Tina

Nice area to roam

Friendly staff on reception and breakfast service. The room was clean with lots of tea, coffee and biscuits. A little dated but quaint and in keeping with the property. Breakfast was good (full English)

Partner

8/10

Excellent

29 Sep 2021

Krinesh

Staff were really helpful and always delivered service with a smile. Rooms were not the best, water pressure from the shower was very low. Towels and beds were not changed for multiple night stays.

Leisure Partner

10/10

Exceptional

12 Sep 2021

Peter

Faced with staff shortages and long hours the staff we saw could not have been more attentive or lovely to deal with. It’s a gem

Leisure Friends

10/10

Exceptional

09 Sep 2021

Verified traveler

Great stay , location & price

Great little stay, great location , good size room, clean and comfortable beds. Restaurant and bar is really nice. Breakfast is really nice lots of choice hot and cold. Evening meal menu is not extensive but each meal is beautiful . Would recommend booking a table as everywhere in village was fully booked mid week

Partner

6/10

Pleasant

06 Sep 2021

CHRIS

The location is great with little other direct competition locally.
On arrival we were given keys to our allocated room, which had clearly not been cleaned since the last guest, bed unmade, rubbish and other items strew around. Then followed a debacle over our alternative choice of room, from which we chose the best of the remainder on offer.
The hotel is old and initially charming, but beneath this, the room was tired with poor finish to the decoration which is in need of refreshing by now anyway. In particular the windows require some attention as they don't open.
The staff were as helpful as they could be, but it is evident there was little formal training in catering and customer service.
On checking out, the earlier confusion over the room allocation meant we would not have been charged for the room, had we not asked the staff member to check again.
The accommodation is overpriced for the quality on offer.

Leisure Partner

10/10

Exceptional

04 Sep 2021

Christopher

The staff were brilliant, especially in these tough times and Max in particular made an impression in the restaurant. The food was of the highest standard and although the hotel itself is a bit dated, some of the doors a bit stiff and some TLC needed the overall atmosphere, experience and setting was first rate.

Leisure Partner

8/10

Excellent

30 Aug 2021

Claire

Clean and tidy with friendly staff

Stayed here Aug Bank Holiday 2021. First of all: the staff were great. Really friendly, helpful and just the right level of chatty. Couldn’t fault them. Breakfast were fantastic. The room was very clean and tidy - I think ours was newly refurbished. The public areas were a bit tired, but that can be forgiven considering how long they’ve had to be closed due to Covid. Evening meal was disappointing. If you rely on your phone and the internet then avoid! The hotel Wi-fi worked great downstairs but not on the top floor, but hey, we were a long way from the router and I’m not blaming the hotel for a lack of coverage by o2, I’m just warning you. Beddgelert is really pretty, a good base for walkers and cyclists or explorers. If we’re ever in the region again, we’d have no qualms about staying there again. Would recommend.

Friends_and_family Friends

6/10

Pleasant

26 Aug 2021

Lisa

No management

Appears to be no management at this hotel. There is no receptionist to deal with any enquiries. I tried emailing for two weeks to clarify things prior to our arrival but no response atall. We requested a roll out bed for our daughter which wasn’t there on arrival and we had to chase. The bed itself was horrendous to sleep on, so we all had to cram in the king, which was a little tight. (Our daughter is 14). On the plus side, the staff, were helpful, always pleasant and rushing about. There’s just not enough of them… Hotel decor / state could do with a bit of modernising, but clearly the main beds, carpets, curtains were new which was nice. Overall not a bad place, just the small things I.e TV remote not working, one bedside lamp not working, but could be really nice with a little more investment.

Friends_and_family Family

2/10

Poor

23 Aug 2021

Sarah

Didnt like anything, ended up leaving after 1 night stay and only stayed for that one night due to being unable to drive.
We first arrived and the room that was suppose to be a superior double was more like a small double.
There was mould and damp on the ceilings and walls, wall paper peeling away, someones hair stuck to the wall and in the bed, carpets were stained, spider webs around the radiator and windows. Check in was 3pm and the room was not ready when we arrived just after 3pm. When we complained about the state of the room we had been put in a lady who worked there said she had told the manager not to use that room. When we were moved the other room was cleaner but the shower turned itself of and was not suitable for a 6ft male. We was told they could not accomodate us for food and when we complained about this, we was told we could eat but only a main. The manager stayed in the kitchen letting their staff deal with our xomplaint although we asked for the manager
This was apparently due to reduced staff... after 2 concerning complaints i would have hoped they would have made the effort. We was told our refund would take less than 12 hours but can take upto 48hrs to be in our bank account
.. 3 days later and multiple unanswered calls i am still nearly £400 out of pocket

Leisure Partner

4/10

Poor

22 Aug 2021

nerys

Stayed as a party of 2 abd 3. No bed made up for child in room on arrival. Staff apologetic and would do so whilst out. On return folding bed and bedding and pack of biscuits outside door. Had to make bed, including putting sheets/ mattress and pillow covers on ourselves. Supplied extra pack of biscuits but no towelling or cup. No toilet tissue in room on arrival. Parents found left over clothing in one of the drawers in their room. Poor attention to detail, unopened boxes in lounge/ drink glasses remain in place. On the plus. Shower / bath warm and clean. Staff friendly. Good breakfast . Would be so bad if price was lower. Overcharging for what they delivet

Friends_and_family Family

10/10

Exceptional

13 Aug 2021

Verified traveler

The room was quiet, clean and comfortable. I could see the road and a part of the upper village from the window (3rd floor), also my car parked opposite. The room was in good condition generally, especially considering the building is 200 years old. The carpets in the corridors and on the stairs looked new. The lift was working. The staff were helpful and polite throughout my stay. You could sit outside and drink a beer in the afternoon which was pleasant. I ate in the restaurant on 2 nights and the food was good. There is the option to have a cooked breakfast or just cereals.

Leisure Self

6/10

Pleasant

22 Jul 2021

Trudy

It is a lovely hotel with plenty of history inba wonderful locations. The staff were great, especially the barman and Max the waiter. Food was delicious. The problem I have was , yes the place is tired and dated and could do with a good make over( especially the ensuite) but the cleanliness was grim. Nit the bedrooms but the bar, tye ladies toilets, outside! Oh dear. Where is the management going round seeing black bin bags by tge door onto the bar. Overspilling ash trays. Tye tables in and out were very sticky and dirty. I was dying to get a cloth and some spray and clean windowsills etc. These are things that could be easily rectified. We stayed in The Brown's Hotel in Laugharne and The Hafod in Devil's Bridge to two previous nights. Both were tge same price as your room. Take a visit to those hotels please and see their definition of a £140 a night fir B&B. Lool at the standard of cleanliness!!!
We did like it at the hotel and would probably come back if you have a proper deep clean! Thanks anyway

Friends_and_family Family

2/10

Poor

12 Jul 2021

Jeanette

Appalling

Booked & paid for superior double- was given standard double- absolutely appalling service and standards of hotel- absolutely not what I booked or planned for

Partner

8/10

Excellent

14 Jun 2021

Verified traveler

Staff is great ,will come back.14.6.2021

Leisure Partner

2/10

Poor

27 Apr 2021

Kim

DO NOT USE HOTELS.COM

My husband and I had booked The Royal Goat Hotel for 23rd April - 26th April 2021. On arrival, after travelling 6 hours, we found the hotel was closed, boarded up, and in the process of being refurbished (please see photos attached).

To say we were disappointed is a major understatement. We had travelled over 200 miles to a destination which is not available, so we need a comprehensive explanation from Hotels.com, a full refund for the £364.01 cost of booking with you, AND additional compensation for fuel, time wasted and a severe level of distress on what should have been an anniversary weekend break for us.

Please contact us as a matter of urgency to discuss and confirm how you intend to reimburse us for this appalling service. If we do not receive a satisfactory response by 30th April 2021 we will report this matter to Police, and begin legal action against you for obtaining money by false pretences.

Partner

10/10

Exceptional

28 Oct 2019

Chris

Nice perky hotel

Great hotel in prime location for climbing snowdon

Partner

10/10

Exceptional

04 Oct 2019

Fred

Great hotel close to NP walks. Good facilities and friendly staff. Breakfast was excellent!

Friends_and_family Family

8/10

Excellent

02 Oct 2019

Verified traveler

Lovely staff, I made a mistake with the booking and they went out their way to sort it out. Would go again

Leisure Friends

6/10

Pleasant

30 Sep 2019

Verified traveler

Staff very cheerful and helpful Property in need of investment in rooms decor tired plumbing unreliable little if no WIFI Parking over the road

Leisure Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

Unfortunately it was raining, so we didn't see Caernarfon at its best, but the hotel was lovely with friendly staff and good food.

Leisure Partner

8/10

Excellent

28 Sep 2019

Jacqueline

Royal Goat Hotel

We had a lovely few days at the Royal Goat, we have stayed there previously as frequent visitors to Wales.
The hotel seems to be going through regeneration , our room was dated and in need of updating, however it was evident that is in progress and it certainly wouldn’t deter us from returning, Staff are all very friendly and helpful.
Breakfast was superb,
The area is amazingly spectacular with so much for visitors to see and do,
Looking forward to our return.

Friends_and_family Friends

6/10

Pleasant

27 Sep 2019

Hotel has plenty of character if a little jaded but in a beautiful location. Room was okay but smelled a little musty, the bathroom was clean but didn’t smell pleasant unless the window was left open.

Leisure Partner

8/10

Excellent

24 Sep 2019

Verified traveler

The staff were all amazingly friendly and attentive. The breakfasts were great! The room was a tad outdated but comfortable enough. We were in the eaves where my partner found it difficult to use the bathroom being so tall. But that said location is fab for Snowdon and Beddgelert itself is beautiful with a nice selection of pubs.

Leisure Partner

8/10

Excellent

21 Sep 2019

Verified traveler

We were given the wrong room to start with, other peoples property was in the room, this made us feel uncomfortable and removed ourselves from the room as quickly as possible. they gave us another room. but not a good start. the windows were all open on our arrival so the room was cold.

Leisure Partner

8/10

Excellent

20 Sep 2019

Verified traveler

Quiet location . Staff very friendly, and an excellent breakfast, also the cost of the room was very reasonable

Leisure Family

8/10

Excellent

20 Sep 2019

Stephanie

The food and staff were good but the hotel is getting very tired.

Partner

8/10

Excellent

20 Sep 2019

Verified traveler

Property tired but clean. Food was very good. Location to the village excellence.

Leisure Partner

8/10

Excellent

19 Sep 2019

Verified traveler

Staff were very friendly. The hotel is dated and needs refurbishing but it was homely and absolutely fine for our needs. Breakfast was lovely too.

Leisure Partner

6/10

Pleasant

17 Sep 2019

Verified traveler

Room cold lighting poor, Entrance to hotel poor, needs hand rail to aid any disabled person, wheelchair access very very poor

Leisure Family

8/10

Excellent

16 Sep 2019

Lisa

Snowdon

A hike up Snowdon

Partner

6/10

Pleasant

15 Sep 2019

Verified traveler

Very characterful ..some eccentricities but staff excellent and the food superb.. Would return for that alone.

Leisure Partner

10/10

Exceptional

15 Sep 2019

Verified traveler

Wonderful location, nice room clean and comfortable and very pleasant and helpful staff, the breakfast was really good with a good choice, a perfect start to the day

Leisure Partner

8/10

Excellent

14 Sep 2019

Verified traveler

Staff and food were very good, the hotel itself was a little faded but the room was comfortable.

Leisure Self

10/10

Exceptional

12 Sep 2019

Rosemarie

Fab place to stay

A fabulous place to syay. An old hotel, some rooms could be cold in dead of winter, but such a lovely place to stay. You ask, you get. Parking can be an issue, but usually OK. Lashings of hot water, and breakfast is a feast, need nothing until dinner.

Self

8/10

Excellent

12 Sep 2019

Verified traveler

Breakfast staff worked very hard but still found time to chat to customers. Hotel well positioned for tourists in this beautiful area.

Leisure Family

6/10

Pleasant

11 Sep 2019

Verified traveler

Good value but building and rooms tired and in need of serious updating.