Name: Enorme Santanna Island
Address: 81 Chandakos Street 71202 Heraklion | Crete, Sissi, GR

10/10

Exceptional

04 Jul 2026

Olly

Had an excellent stay at the hotel. Very clean and modern. Food is excellent with a great range of choice every day and the drinks selection is great, including a good selection of wines within the all inclusive package.

We spent our time at the top pool which we found very relaxed and the lunch menu was brilliant (excellent gyros) but there are 4 pools which all offer something slightly different and we were very relieved to see that sunbed hogging wasn’t an issue at this hotel with sunbeds available well into the day.

The Aperol bar, daytime crepe stand and the beanbags on the shore for sunset were all great touches. If you are looking for a relaxing hotel to remain at for your stay this is perfect.

Some things to note: We visited Taverna Amelia in the nearby town which was lovely (we highly recommend) but there are limited options for food if you did want to venture out of the hotel unless you hire a car, although there are some great little supermarkets. And the fitness facilities aren’t great if that’s important to you.

We stayed in a basic room which was great for us, the waterfall shower was lovely and the room was cleaned daily. The rooms with private pools looked excellent for young families or for some extra privacy.

Overall we would highly recommend. We read some negative reviews which worried us ahead of staying but a lot of the negative comments are completely untrue!

Partner

8/10

Excellent

25 Jun 2026

gary

Pool was really cold.
Staff were amazing.
Rooms were spacious and very clean
Only negative was the hotel management consistently shouting at staff in front of guests.

Partner

10/10

Exceptional

23 Jun 2026

mor

Everything was perfect

Partner

8/10

Excellent

26 May 2026

Jake

⭐⭐⭐⭐ 4/5

We’ve just returned from a stay at Enorme Santanna Island Resort and overall had a lovely holiday, but there were a few things that stopped it from being a full 5-star experience.

Starting with the positives — the staff were absolutely amazing throughout our stay. Every member of staff we encountered was friendly, welcoming and always happy to help. The rooms and hotel grounds were spotless and very well maintained. The complex itself is huge, with plenty of space and beautiful sunset views in the evenings. There are three main pools plus additional private pools for selected rooms, which is a great touch.

The food overall was excellent. The buffet had a really good selection and the à la carte restaurants were mostly fantastic. The Greek restaurant was excellent and the Asian restaurant was exceptional — easily the highlight of the dining experience.

Unfortunately, the Italian à la carte restaurant was a big disappointment. The food was genuinely poor and tasted like frozen food that had simply been reheated, which felt out of place compared to the quality elsewhere.

There were also a couple of service issues. One day housekeeping completely missed our room, so I called reception twice to request fresh towels and for the bed to be made. They did eventually make the bed, but then forgot the towels. Not a huge issue, but something that shouldn’t really happen at this level of hotel.

The room amenities were also a little underwhelming. There’s no minibar as such

Family

4/10

Poor

29 Sep 2025

Stephanie

I had an unfortunate mishap while booking. While every single reservation i made through Expedia was marked and billed at 3 travelers, somehow this booking defaulted to 2 and I did not catch the error until night of check in. Why would i when i had input 3. While this is not the fault of the property, they were not willing to help ease this unexpected additional $225 ( for a 2 night stay) even though room could accommodate 3 people.
I DO fault the property for interrupting my dinner with my family while they were in the know of issue and it was in process of being fixed. I also received not 1 but 3 messages during my very short stay continuing interrupting my family vacation time i never get to have. The 2 messages were referencing needing the additional payment (after i already dropped aporoximate 900 for 2 nights!) They did receive the first of 2 additional payments at this point totaling about $1025. Interrupting the short stay for additional $125 causing great embarassmemt to me with my 2 sons as they didn't understand details and assumed mom was in financial issues which made them feel guilty for coming to this \"luxury resort\" we chose to splurge on for first time in their lives (20 years!) They felt bad which made me feel bad. I already was stressing at this surprose cost, so adding emotional strsin only made it worse. The 3rd message was because i refused housekeeping services. I did not see need for only staying a 2nd day. I was directed to go to front desk for that!

Leisure Family

10/10

Exceptional

16 Aug 2025

Andrew

Lovely modern hotel offering plenty of areas to relax with fantastic food. The staff were all great (except maybe the reception team!)

Leisure Family

10/10

Exceptional

19 May 2025

Samantha

We had a fantastic give night stay, the only complaint we had is that we paid for a late check out room but they yake your all inclusive wrist band off you at 11am

10/10

Exceptional

18 May 2025

Terance

Very good place for me and my partner

Leisure Partner

10/10

Exceptional

07 Sep 2024

Abraham

Really great hotel! The service from the staff was amazing! The room was great and the pool was a nice touch! The parking facilities was very convenient and the food was amazing!!

Leisure Partner

10/10

Exceptional

16 Jul 2026

Axel

Le lieu était au top, comme vendu sur l'annonce

Family_with_children

6/10

Pleasant

12 Jul 2026

Michaela

Wir hatten insgesamt eine wunderschöne Zeit und haben 13 Nächte in diesem Hotel verbracht. Wir hatten ein Swim-up-Zimmer mit Meerblick, das optisch wirklich sehr schön war.

Leider ließ die Sauberkeit im Zimmer zu wünschen übrig. Die Reinigungskraft hat nur oberflächlich geputzt und lediglich kurz durchgewischt. Außerdem kam aus der Dusche kaum Wasser. Das Boxspringbett war für uns die reinste Katastrophe: Bereits nach wenigen Minuten sind die Topper komplett verrutscht und die Matratze war insgesamt viel zu weich. Für ein Hotel dieser Kategorie hätten wir deutlich mehr Komfort erwartet.

Das Essen war geschmacklich gut, allerdings war die Auswahl nicht besonders groß. Die À-la-carte-Restaurants können jeweils einmal pro Woche besucht werden, sind jedoch oft schon früh ausgebucht.

Die Getränke waren gut und es wurden Original-Spirituosen ausgeschenkt. Schön wäre es allerdings gewesen, wenn die Minibar im Zimmer – wie in vielen anderen Hotels – regelmäßig und vollständig befüllt worden wäre.

Den Hauptpool haben wir gar nicht genutzt, da er bereits morgens komplett überfüllt war.

Der Weg zum Meer war angenehm kurz und in etwa 3–5 Minuten zu Fuß zu erreichen.

Beim Check-out wurden wir weder gefragt, ob alles zu unserer Zufriedenheit war, noch verabschiedete man sich besonders herzlich. Insgesamt hatte man häufig das Gefühl einer Massenabfertigung, was vermutlich auch an der Größe des Hotels liegt. Kein 5 Sterne Niveau!

Partner

10/10

Exceptional

06 Jul 2026

Caroline

Nydelig hotel med rolig beliggenhet. Jeg og min sønn har cøliaki og alt i resturantene er veldig godt allergen merket. Mary i hovedrestauranten har også cøliaki og var veldig behjelpelig med ekstra glutenfri mat.
Hadde også to nydelige behandlinger i spaet.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Matthias Wilhelm

Wir haben dieses Hotel aufgrund der beworbenen 5-Sterne-Kategorie gebucht und wurden leider auf ganzer Linie enttäuscht. Der Standard entspricht aus unserer Sicht keinesfalls einem 5-Sterne-Hotel.

Die Zimmerreinigung war unzureichend: Unter dem Bett befanden sich erhebliche Staub- und Schmutzansammlungen, im Zimmer lagen regelmäßig Haare und Staub. Wasser wurde mehrfach nicht aufgefüllt, zudem fehlten wiederholt Handtücher oder der Duschvorleger. Die Kissen waren äußerst unbequem, auf mehrfache Anfragen nach anderen Kissen reagierte das Hotel nicht.

Besonders erschreckend war eine Kakerlake im Zimmer. Die Rezeption empfahl lediglich, Insektenspray darauf zu sprühen. Zusätzlich lief die Klimaanlage aus und verursachte eine Wasserpfütze im Zimmer.

Auch die Außenanlagen machten keinen gepflegten Eindruck. Mehrere Liegen waren verschmutzt, der Pool wies gelbliche Ablagerungen auf und der Whirlpool war während unseres gesamten Aufenthalts außer Betrieb.

Ab 6 Uhr morgens wurde man regelmäßig durch Hochdruckreiniger sowie Bohr- und Wartungsarbeiten geweckt. Trotz offizieller Regeln wurden Liegen bereits vor Öffnung reserviert, ohne dass das Hotel einschritt.

Wer Ruhe sucht, sollte außerdem wissen, dass insbesondere am Pool und in den Restaurants ein sehr hoher Geräuschpegel durch viele Kinder herrschte.

Insgesamt passt das Preis-Leistungs-Verhältnis aus unserer Sicht überhaupt nicht zum beworbenen 5-Sterne-Standard. Wir würden dieses Hotel nicht erneut buchen.

Friends

10/10

Exceptional

27 Jun 2026

Janko

Ich bin mit meiner Frau und meiner Tochter mitte Juni gereist. Es war ein sehr schöner aufenthalt in dem Hotel. Besonders gut hat uns die Sauberkeit und der Service gefallen und vor allem der Mitarbeiter Demitris . ErWar sehr zuvorkommend und hat uns immer ein Lächeln ins Gesicht gezaubert.

Ein paar Gehminuten entfernt hat man auch schon den Ort Sissi erreicht, dort gab es schöne Einkaufsmöglichkeiten und Bars zum Fußball schauen.

Family

10/10

Exceptional

24 Jun 2026

deborah

Top

Partner

8/10

Excellent

21 Jun 2026

Rania

Super hotel, mais il faimut absolument une voiture sinon rien à faire a coté

Friends_and_family Family

2/10

Poor

14 Jun 2026

Ahlam Yasmina

Attention à vos réservations
Je m’explique brièvement
J’avais réservé la chambre supérieur avec piscine et vue sur la mer
Et le manager m’a menti en disant que cette chambre n’était pas disponible
Il m’a mis dans une chambre avec piscine mais vue sur la réception
J’ai dû batailler avec lui pour avoir la chambre que je voulais, qui finalement, par miracle était disponible 😳
N’hésitez pas à contacter hôtels.com si ils veulent vous arnaquer

Friends_and_family Friends

8/10

Excellent

23 May 2026

Lorenz

Our stay at the hotel was excellent overall. The location was perfect, and everything else met or even exceeded our expectations. The staff was friendly, the atmosphere was great, and we really enjoyed our time there.

As minor points for improvement, some of the food at the buffet was occasionally a bit cold, and the water pressure in the showers was somewhat weak. However, these were only small issues and did not significantly affect our overall experience.

All in all, we had a wonderful stay and would definitely recommend this hotel.

Partner

10/10

Exceptional

22 May 2026

Kübra

Wir möchten uns ganz herzlich bei Mohammed, Marie und Dimitri bedanken!
Sie waren während unseres gesamten Aufenthalts unglaublich aufmerksam, hilfsbereit und immer freundlich. Man hat sofort gemerkt, dass sie ihren Job mit viel Herz und guter Laune machen.

Besonders schön war ihre offene und lustige Art – man hat sich direkt willkommen und wohlgefühlt. Egal bei welcher Frage oder Bitte, sie waren immer zur Stelle und haben alles mit einem Lächeln erledigt.

So ein tolles Personal findet man wirklich selten. Vielen Dank für den großartigen Service und die positive Atmosphäre – wir kommen sehr gerne wieder! ⭐⭐⭐⭐⭐

We would like to sincerely thank Mohammed, Marie, and Dimitri!
They were incredibly attentive, helpful, and friendly throughout our entire stay. You could immediately tell that they do their job with heart and a great attitude.

What made the experience even more special was their open and funny personality — they made us feel welcome and comfortable right away. No matter what question or request we had, they were always there with a smile and ready to help.

It’s rare to find such amazing staff. Thank you for the outstanding service and the wonderful atmosphere — we would love to come back again! ⭐⭐⭐⭐⭐

Family

10/10

Exceptional

26 Apr 2026

Franck

Ras

Partner