Name: Castello Village Resort
Address: Papatheodorou St, NA, Sissi, 724 00, GR

Castello Village Resort

Crete · Greece

Papatheodorou St, NAView location

20 reviews shown

2/10

Poor

25 Mar 2026

amanda

This is not Greece! As soon as we saw the hotel we left. Very commercialized, and nothing like Greece, if that’s what you want than you will love it but we were looking for something totally different.

4/10

Poor

16 Jul 2025

Maria Melania

La cucina orribile. L' acqua non è compresa nella mezza pensione. 3 euro una bottiglia d'acqua, 4 euro frizzante. Nel buffet abbiamo visto capelli qua e là. La struttura avrebbe bisogno di maggiore pulizia e manutenzione. Animazione inesistente. La struttura è fronte mare, ma non puoi fare il bagno perché è roccioso. Nel mio voucher Expedia c'era scritto che avremmo ricevuto un omaggio e un drink di benvenuto. Abbiamo chiesto in reception e ci hanno detto che è un errore di Expedia, hanno anche fotografato il voucher per segnalare ad Expedia.it questo errore. Per scusarsi ci hanno promesso una bottiglia di vino e della frutta. Li abbiamo ricevuti 2 giorni dopo su sollecitazione. La mattina dopo hanno pulito la camera e portato via il piatto con la frutta. La camera con jacuzzi era piccolissima e la bambina dormiva sulla brandina. Jacuzzi inutilizzabile durante il giorno per il troppo sole. Dopo 4 giorni di permanenza ci hanno chiesto se tutto andasse bene. Ci hanno cambiato la stanza, dandocene una più grande, con lettini e jacuzzi coperta da tetto. L' ultimo giorno, dunque, abbiamo usufruito di una stanza migliore. Sinceramente molto deludente.

Leisure Family

8/10

Excellent

24 Jun 2022

Tracey

This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.

Leisure Family

2/10

Poor

07 Oct 2021

Verified traveler

Stay somewhere else

So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.

Partner

4/10

Poor

28 Sep 2021

Mervyn

Very Disappointed - Do not believe the photos

The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos.

The airconditioning poured water over our bed on the first night.
The pillows are hard.
The free welcome drink was not offered on the first night we had to ask the manager the next day.
The free welcome gift advertised was not given until we asked for it.
We had paper cups for drinks, hardly 4 star.
Tea bags were not replenished.
The water in the shower only gets warm.
The jets in the hot tub only partially worked.
If you have any issues the staff just shrug their shoulder and say what can I do?
The rooms are bare and do not have any of the niceties shown in the photos.
Food is bland, mass produced with little variety.
The maid just let herself in to take some of our fruit without knocking.
There are no where near enough sun beds.
No health and safety information given, in fact virtually no information about anything given.

The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them.

Sissi is a great place but please choose a different hotel.

Partner

2/10

Poor

28 Aug 2021

Ion

First of all we paid extra fir a jacuzzi room, king bed , two double beds together.
What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction.
The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to.
Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed.
Never again.

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

Lovely hotel in Sisi

Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.

Partner

10/10

Exceptional

30 Aug 2018

lisa

Wonderful

Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.

Partner

10/10

Exceptional

26 Aug 2018

Kelly

Lovely

Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places

Partner

8/10

Excellent

12 Aug 2018

Karen

Great place to stay

Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away

Partner

8/10

Excellent

05 Aug 2018

KEVIN

Excellent hotel close to the centre of town

Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.

8/10

Excellent

13 Jul 2026

Catherine

Super séjour, hôtel propre
Le buffet était en revanche très répétitif, très salé, l'eau doit être payé
Le ménage est fait tout les jours et l'on se sent bien sécurisé
La piscine en revanche était pas très propre et les gens pouvait se baigner avec des tee-shirts, je ne trouve pas cela hygiénique.

Partner

10/10

Exceptional

03 Jun 2026

Aurélie

Personnel très agréable. Chambre propre.

Partner

8/10

Excellent

08 Aug 2025

Simon

Freundliches Personal, gutes Essen, zwei Pools. Liegt direkt am Meer, Baden ist aber aufgrund der Felsen nicht möglich.
Das Gym ist leider im benachbarten Hotel und ist nur für Erwachsene zugänglich.
Waren mit dem Aufenthalt sehr zufrieden.

Leisure Family

8/10

Excellent

19 May 2025

Safoera Rhoesana

6/10

Pleasant

11 Sep 2024

Claus

Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.

Partner

8/10

Excellent

22 Aug 2024

massimo

Ambiente accogliente, personale gentile e professionale, cucina buona.
Struttura tranquilla adatta a chi cerca una vacanza rilassante.
Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.

Leisure Family

6/10

Pleasant

20 Aug 2024

Natalia

Hat sich für den Preis nicht gelohnt

4/10

Poor

05 Aug 2023

Safia

On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.

Leisure Family

6/10

Pleasant

05 Aug 2023

Sofiane

Bonjour
L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien

Leisure Family_with_children