Name: Castello Boutique Resort & Spa Adults Only
Address: I.Papatheodorou, Sissi Lasithiou, 72054, GR

Castello Boutique Resort & Spa Adults Only

Crete · Greece

50 reviews shown

8/10

Excellent

30 Jun 2026

Dimitrios

Nice room, comfortable bed very wellclean everywhere.
Breakfast buffet ok, but I prefer better quality, and local products.
No any upgrade for gold members.
Most of the stuff is students which are trying their best but...

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Gary John

A couple of minor things to note from the hotel description; They do not operate an airport shuttle bus, and there is no car parking on site. However, there is plenty of parking in the vicinity of the hotel.

The hotel itself is absolutely perfect as far as I am concerned. It is small enough as to never seem overcrowded, even at full capacity. The rooms are spacious and very clean. Also, the bed was probably the most comfortable I've slept in when away from home.

As for the staff, they are attentive and helpful.

10/10

Exceptional

19 Jul 2025

Georgina

Staff were excellent. Clean and quiet location

Leisure Self

8/10

Excellent

18 Sep 2024

PHILIP

Enjoyable

Leisure Partner

10/10

Exceptional

12 Jul 2024

Lisa

We loved our stay here. The room, facilities, dining, and staff were all superb.

Leisure Friends

10/10

Exceptional

17 Jun 2024

Highly recommend

Excellent service from start to finish. Hotel is spotless and the breakfast was very good.

Partner

10/10

Exceptional

11 Aug 2022

Sophie

Loved our stay here! Would definitely go back. The staff are so lovely and helpful they work so hard.
Spa was great too. The area is super chilled and great food and friendly hospitality.
Only thing would say is the Wi-Fi isn’t perfect but think that’s Greece in general.

Leisure Partner

6/10

Pleasant

26 Jul 2022

Nitesh

Definitely not a 5-star property. I have seen better 3-star properties with better amenities and facilities.

Leisure Partner

6/10

Pleasant

16 Sep 2021

Verified traveler

Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but not as described on Hotels.com. Room did not have hot tub which was in the description. Only got 2 small bottles of water on first day. Had to keep asking for cups/t-bags. Cleaning not great and no towels on 2 days. Other guests in hotel were returning customers and they were disappointed with the changes/issues. Would return to the area again but not that hotel. At the moment it is not 5* as advertised

Partner

4/10

Poor

15 Sep 2020

Verified traveler

Be aware before you book

We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings.

Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do.

Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice.

The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution.

Their COVID sanitation is likely to standards.

I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.

Partner

10/10

Exceptional

07 Oct 2019

Maria L

Greek vacation.

Wonderful hotel , friendly and helpful staff .

Self

10/10

Exceptional

30 Aug 2019

Joshua

Amazing Stay

Amazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!

Partner

8/10

Excellent

21 Oct 2018

Nice hotel, not outstanding

I'll start off by saying the reception staff were excellent from even before my arrival. I had high expectations of the hotel as it is a 5* and has such fantastic reviews, but I was a little disappointed.

The food is not as good as I'd expect - breakfast is fine, starters and desserts at dinner are ok, but mains are not great. Every option seemed to taste pretty similar with similar vegetable accompaniments/sauce each night. The cooking of the meat for mains was not of a consistent quality.

We had a room with individual pool which was nice, but not quite as special as I'd thought. The outside walls between the rooms with pools is very low so had our neighbours been out more it wouldn't have felt private at all.

We tried the spa as when we booked it came with a complimentary massage. The spa was nice, and massage was fine, although didn't appreciate the masseuses whispering to each other throughout, quite distracting from this relaxing experience.

The town itself really does not have much at all, so it's a good thing we were looking for only a relaxing holiday where we'd stay in the hotel the whole time. Not very picturesque.

Overall slightly disappointing - the hotel overall seems a bit out of place in this location, and with some improved dining options and a more luxurious feel I would agree with a 5* rating; as is I found it more of a solid 4*.

10/10

Exceptional

01 Oct 2018

Mike

A chill out week

We wanted a week to chill ot and that is exactly what we had and will give some seriuos thought to returning next year.

10/10

Exceptional

02 Sep 2018

Fiona

Lovely and peaceful

Although I’m a mother of two I never truly realised how lovely it was to swim in a pool, relax on a lounger with a book, or eat a meal in the company of adults only, with no children around. A truly peaceful stay. All staff members are amazing and go above and beyond to ensure you have an enjoyable stay.

8/10

Excellent

26 Aug 2018

koala

Comfortable hotel but lacking atmosphere

Hotel was adequate but lacked some of the final finishing touches eg gym equipment lacking and not in great condition, had to ask for housekeeping to clean room, pool area needs more constant attention and pool towels generally in poor condition. Staff and management are trying hard but lacked atmosphere and finishing touches

10/10

Exceptional

29 Jul 2018

Susan

Loved Castello.

Staff were wonderful helpful and friendly.
We were upgraded to a split level suite which we did not expect it was immaculate and we had a pool, sea view and a view of a beautiful church. Shower was fantastic and the bed huge and so comfy. Breakfast was nice with fresh orange and an omelette making station. We did not have dinner but wished we had tried one night. We had a couple of lunches which were fantastic.never had a problem getting a sunbed and the pool was lovely.
We loved our stay at Castello and Sissi is a fantastic resort. Probably the nicest hotel we have stayed in all our travels around Greece!
Hope to return one day

Partner

10/10

Exceptional

26 Jul 2018

Verified traveler

Service was outstanding and seamless, just what I would expect from a hotel like this. Eventhough we only stayed for one night it was very comfortable and we felt right at home. Breakfast was included in our hotel room and the pool was clean and nice to swim in. We didn’t get a chance to explore the area but heard that there are a few beaches within walking distance that are beautiful.

Partner

8/10

Excellent

20 Jul 2018

Verified traveler

Further from the beach than I thought

Further from the beach than shown on the photos. Room was excellent but disappointed in the restaurant - standard of food and staff not that of a five star.
Very little entertainment but the one we did see water aerobics was excellent.

10/10

Exceptional

20 Jul 2018

dave

Lovely hotel in a lovely town

Greta little resort, friendly people, very reasonable prices, good choice of bars and restaurants

10/10

Exceptional

17 Jun 2018

Very friendly and pleasant hotel.

Very friendly and pleasant hotel to relax. It’s a boutique and very private. Never overcrowded pools. Lovely restaurant. Chef is very imaginative. A la cart menu is nicely presented. Staff can’t be more helpful. Drinks are served in style in nice glasses and local wine list is very impressive. Rooms are well appointed with private pools and great bathrooms with jacuzzi and rainman showers. Overall we had a great time.

10/10

Exceptional

22 Oct 2017

DianeW

Luxury hotel in Sissi

Lovely to stay at a smaller luxury hotel. Food, staff and everything else excellent.

10/10

Exceptional

01 Oct 2017

mark

A little luxury in a quiet village

It was our fifth or sixth time at the hotel and it was as good as ever. The room with the private pool is lovely and private and the staff are all helpful and friendly. The hotel is exceptionally clean and I am sure the maid would clean the room twice a day if you let her ! We will return next year

10/10

Exceptional

24 Sep 2017

Verified traveler

Staying in Sissi, Crete

The trip was excellent. The accommodation itself was perfect, as well as its location in relation to the local village. Sissi itself is a lovely place to visit , lots of nice bars and restaurants. The Castello Boutique Resort is a great place to relax and enjoy yourself.

Partner

10/10

Exceptional

21 Sep 2017

Lucinka

Wonderful stay!!!

We loved our stay at the Castello. It is a beautiful, peaceful hotel. The staff are incredibly professional, helpful and polite. The room was modern, large and spotless and loved having our own pool. The breakfast was a delicious spread. There are very nice beaches a short walk away. Overall our stay was perfect and would highly recommend the hotel!

10/10

Exceptional

20 Sep 2017

Oliver

Perfect Stay, Peaceful, Beautiful, Truly relaxing

This hotel was absolutely perfect and an incredible stay for me and my partner. The staff were fantastic, the hotel was stunning, the food was incredible. We went for the suite with the private pool and i would highly recommend this if you are to stay in this hotel.

Partner

10/10

Exceptional

17 Sep 2017

Verified traveler

Hotel itself was beautiful, and quiet. Staff were friendly and wonderful. Sissi doesn't have sandy beaches but worth having a car in Crete and exploring the area.

Family

10/10

Exceptional

10 Aug 2017

Perfect

Beautiful hotel with an amazingly friendly small staff. Perfect for s quiet adults only get away.

10/10

Exceptional

03 Aug 2017

Verified traveler

Very chilled out, smart hotel

Great hotel and location, ideal for a relaxing break. Would highly recommend.

4/10

Poor

23 Jul 2017

Lena

Good only the first hour, nightmare after.

The first welcoming by Eleni and the help staff (the guy who welcomes and carries luggage, and the guy who brings lemonade) is all this hotel has to offer (the massage was good too). Other than that, no quality or hospitality to be found there. Totally undeserved 5-star rating, with problematic wi-fi connectivity, and rude restaurant (breakfast) staff. We stayed two nights and the only things I remember is that people are not allowed to eat breakfast in their swimsuit (we were asked to leave the restaurant and come back with \"decent\" clothes - at 8am), there is no reason at all to put the \"do not disturb\" sign, because they're going to disturb you either way with mini-bar checks or request to clean up, and that the pool is very small and kinda dirty. And most importantly, that during the night there is no one to bring water, you are asked to go downstairs on your own and check with the bar tender. Also, there was no option for late checkout because \"other people have reserved the room and are on their way\" (the hotel was not even at half capacity), the lead receptionist - Maura I think is her name - insisted so much that we were asked to immediately go upstairs (we were on our way for a walk) to pack our stuff. We found her behavior very impolite, and that's a shame. In general, disappointment, frustration, and disgust with the whole experience, truly. If you respect your relaxation time and your money I would definitely NOT recommend Castello.

10/10

Exceptional

21 Jun 2017

Mary

Greek Holiday

My husband and myself had a lovely relaxing stay at the Costello Boutique, our room was very comfortable and clean and we received a bottle of water, a bottle of wine and a plate of fruit when we arrived. The dinning room was open until 10pm so we were able to enjoy a lovely meal when we arrived. Not much has changed in Sissi since we were last there 3 years ago so would go back for the hotel rather than Sissi itself which is a little run down

Partner

10/10

Exceptional

23 May 2017

Joseph

Honeymoon of a Lifetime!

The property was the perfect escape from the hustle and bustle of everything! This hotel was smack in the middle of our 6 week honeymoon, so we got a room with a plunge pool, and rarely left the room! We had perfect sun, private pool, meals delivered to the room and took advantage of the spa. The serenity of this hotel was exactly what we needed! There isn't much to do in the immediate area, but that's okay if you want a quiet, romantic escape. Great staff and great food! The spa facility is definitely recommended!

Partner

8/10

Excellent

16 Sep 2016

john

Pool villa disappointing\n

Stayed for two nights in a pool villa. hotel accessed by steps, no alternative, although Thomas helped us with our bags and he even re parked our car. Reception area stunning, staff charming. Also met and greeted by the manager, a charming women. Large pool and surrounds, even larger bar! Very quiet. So far impressed.

PoolVilla:
More steps! Room fine, nice modern bathroom with roomy shower, big comfy bed. Outside space very limited, pool not large but adequate. No sun after lunch. Not much privacy. Wifi useless (we reported this and the next morning before breakfast it was fine. After breakfast and the rest of our stay, useless, very frustrating.

Food:
Breakfast buffet, good. A la carte dining a nice experience. You sit in little cabanas. Superb service. Buffet dining alternative good. You are served your mains and help yourself to starters and sweet. Not cheap, but nice.

If you book an ordinary room I think you would be delighted, it's just the pool villas that disappointed us.

10/10

Exceptional

09 Jun 2016

Zaif

A cut above the rest

Unfortunately too short a stay.
Excellent staff/ service. From Eleni and Mora on check in to Apostolos on checkout.
Great food as well as ambience.

Family

8/10

Excellent

01 Nov 2015

Verified traveler

Small, modern hotel in quiet village by the sea

Made to feel very welcome by excellent staff. Food at breakfast and dinner was a little limited but did include Greek cuisine and was delicious. Spa, gym and pool were quite small but adequate. Room and bathroom large, well maintained and clean. Would recommend for a quiet, relaxing holiday. Car hire essential to explore further afield.

Partner

10/10

Exceptional

17 Oct 2015

Jonathan

Season End Break

Nice comfortable boutique hotel with very friendly staff who are only too eager to help.
We stayed in a room overlooking the pool/bar and were at first apprehensive given its location and the potential disturbance from the evening entertainment.
However the rooms were reasonably quiet and the entertainment pretty low key.
The food was good with a reasonable choice but don't expect the same variety as that provided by other larger 5* hotels that have 100's of rooms as this is a boutique hotel.
The only drawback for us was the wifi which, whilst we could connect, was so slow 3G on the phone was considerably faster.
In conclusion would recommend to anyone if looking to stay in this area of Crete.

Partner

10/10

Exceptional

16 Oct 2015

Wendy

good little hotel

Excellent Hotel, very,very comfortable beds, food good only complaint too much salt used in cooking the food , the sunbeds need to be updated to match the overall look of the hotel several of the beds were torn and the pool need a deep clean

Partner

10/10

Exceptional

17 Sep 2015

jane

A brilliant hotel in every way.

An excellent hotel in every way. They catered brilliantly for my gluten free diet and were so helpful and obliging. Nothing was too much bother; we would strongly recommend Castello Boutique Sissi.

Partner

10/10

Exceptional

22 Aug 2015

Verified traveler

Great Vacation!

We were there for the week end in a room with private pool, the staff was very kind and always smiling, we wrote to the hotel this is our honey moon before arriving, and they surprised us with flowers and champagne, it was great! had a very good time, very recommended!

Partner

10/10

Exceptional

01 Aug 2015

Verified traveler

Amazing stay

Great hotel. Amazing staff, friendly always available to help. The restaurant had delicious food. The hotel was clean. So close to the beach

10/10

Exceptional

13 Jul 2015

Jen and Nat

Excellent location

We are just back from spending one week here and we so wish we had booked for longer! The minute we arrived we were made so welcome plus a free room upgrade to a junior suite. The hotel was beautiful, the staff were so friendly, the food was great and the weather was fantastic. What more can you wish for from a holiday. Thank you.

10/10

Exceptional

04 Jul 2015

John

Excellent short break.

The welcome and the friendliness of hotel staff was second to none from day 1 to departure. Hotel was very modern and well appointed too. Dinner was not great but restaurant setting was very nice. Had an excellent massage in spa too. Village location was quiet but not particularly attractive.

Partner

8/10

Excellent

19 Jul 2026

Sayan

Ik heb over het algemeen een prettig verblijf gehad in dit hotel. De kamers waren schoon, het personeel was vriendelijk en behulpzaam en de Griekse medewerkers waren gastvrij. De ligging is mooi en het hotel heeft een rustige uitstraling.

Helaas heb ik ook twee vervelende ervaringen gehad met andere hotelgasten.

Op een avond zat ik op mijn balkon te eten. De balkons hadden glazen afscheidingen. Een hotelgast op het balkon onder en naast mijn kamer ging op de plantenrand van zijn balkon staan en bleef rechtstreeks door de glazen afscheiding naar mijn balkon kijken terwijl ik aan het eten was. Toen ik hem opmerkte en aankeek, stapte hij direct van de plantenrand af en liep terug naar zijn kamer.

Bij een andere gelegenheid bleef een andere hotelgast mij in de avond langdurig aankijken en maakte hij een gebaar dat ik opvatte als een uitnodiging om naar zijn kamer te komen.

De Griekse mensen die ik heb ontmoet waren vriendelijk en gastvrij. Mijn persoonlijke indruk was echter dat de omgeving voor alleen reizende vrouwen minder geschikt is. Dat is mijn eigen ervaring en anderen kunnen dat natuurlijk anders beleven.

Ondanks deze gebeurtenissen heb ik genoten van mijn vakantie, de mooie omgeving en de goede service van het hotel. Ik hoop dat het hotel aandacht blijft houden voor een respectvolle en prettige sfeer voor alle gasten!

Self

8/10

Excellent

11 Jun 2026

Federico Juan Loro

I would not agree with the hotel having 5 stars, I think it is a proper 4 star hotel.
They lie about having a gym and a sauna: the gym is a 3x3 meters room that has 2 machines and that is it, useless to be honest, while the sauna is only accessible if you take a massage, which costs 80-500 eur depending on the massage.
If you want to make use of a gym and a sauna during your vacation, this hotel does not have that option.
In addition, our first night we did not have blinds in our room, so we woke up 6AM with the sun in our faces.
During the first 4 nights the A/C in the room was not working properly and restarting to 28 degrees every approx 1 hour, so you woke up sweating every few minutes. They fixed this however after a few days when many guests complained.
Everything else works fine, but I would not return, since it makes much more sense to go to a 4-star hotel that is priced as a 4-star hotel and has the amenities that it says it has.

Partner

10/10

Exceptional

29 May 2026

Claire

Hôtel à taille humaine, très calme.
Décoration sobre et de très bon goût.
Il fait bon flemmarder au bord de la piscine.
Je conseille cet hôtel pour un séjour très reposant.
Le personnel est très accueillant.

10/10

Exceptional

05 Aug 2024

Lea

Le personnel est à l’écoute, les chambres sont spacieuses et ordonnées.
Très belle piscine et spa, petit déjeuner complets et varié.

Petit bémol : manque d’équipements dans la salle de sport.

Leisure Partner

10/10

Exceptional

28 Jun 2024

Regina

Gerne wieder

Leisure Partner

10/10

Exceptional

15 Sep 2022

Maik

Ordentliche, zum Flur hin etwas hellhörige Zimmer. Zimmer und öffentliche Bereiche sauber, gutes Frühstück, nettes Personal.

Leisure Partner

8/10

Excellent

21 Aug 2022

Michael

: Personal an der Rezeption, weibliche Kellnerinnen, Privatpool, Luftmatratzen im Pool, Frühstück
-: Abendessen (besser keine Halbpension buchen und außerhalb essen gehen!), Preise der Getränke (6€ für eine Flasche Wasser!), keine Getränke bei HP Enthalten, Familien mit Kleinkindern im Hotel obwohl mit adults only geworben wird.

Leisure Partner

8/10

Excellent

02 Jul 2022

Verified traveler

Bel hôtel mais on trouve beaucoup mieux en Crete

Attention le descriptif des équipements de la chambre est trompeur il n’y a pas de bain à remous extérieur dans la supérieure vue jardin contrairement à ce qui est écrit et le stationnement se fait dans la rue. Le restaurant est délicieux et le personnel sympathique mais les avantages Vip n’ont pas été pris en compte même pas le départ tardif de 2h qui est normalement garanti. L’hotel est beau mais les finissions à revoir pour un 5 étoiles. Literie excellente. Environnement proche moche. Voiture indispensable.

Partner