Name: Naples Plaza Duomo
Address: Piazza Nicola Amore 10, Naples, IT

4/10

Poor

02 Aug 2026

Arian

Nobody was onsite to help us get checked in. I communicated with the property and provided an estimate time for arrival. I had no idea they didn’t have staff onsite to receive people in or that I have to be super exact on my time while on vacation

8/10

Excellent

27 Jul 2026

Amber

It is in a great area, very clean, great hvac, typical Italian hotel on the fourth floor of a resident building which is weird but the norm. Felt safe and the staff are very kind.

6/10

Pleasant

25 Jul 2026

May

Great hotel in an excellent location. The room was clean, and the service was great. The only issue was that the A/C stopped working in the middle of the night, and no one was available to help. Aside from that, we had a good stay.

4/10

Poor

19 Jul 2026

Heather

I was under the impression this was a hotel. It is not, the desk is not manned except for a few hours a day. You have to notify the staff of the time of your arrival and then have a code to get in the giant wooden front door. There is an elevator that will fit only 2 people with small luggage and it lets you off where you still have to go down a flight of stairs to get to the front door of the property. It's like one section of a floor in a large building. They still charged me 44 euros at check in for \"city taxes\" even though I thought I'd paid everything with Expedia. They give you one key card for the room (of 4 ppl) even though I requested 2 so my older sons could go explore on their own. The key card controls the light/electricity in the room and when you remove it, the electricity goes out. So when one of my sons didn't want to go to dinner, we had to take the key card, and he was left in the dark with no way to keep the lights on. This is really stupid. Our A/C didn't work the first night and so that was a very uncomfortable night in the summer with the humidity. Additionally, there is a step by the front desk that you have to go up to access the hallway to the rooms (seems like there's maybe only 6 or 8 rooms), but you would not expect to have to go up a step in a hotel to get where you're going, so I tripped over it twice, going and coming. Other than all that, everything was clean and in good working order, but buyer beware! I would not stay here again.

Family_with_children

6/10

Pleasant

15 Jul 2026

Olive

The rooms are modern and immaculately clean, and the building itself is very well maintained. The surrounding area felt safe throughout our stay. The location is excellent, with the train station, ferry terminal, and many of the main attractions all within easy walking distance.

Travellers should be aware that this is a room-only property rather than a traditional hotel. Although the room is referred to as a suite, it is in fact one room. While there are shared kitchen facilities next to the room, they are not available for guest use. Staff are available during the day, but if any issues arise in the evening, they will not be addressed until the following day.

One thing to keep in mind is that breakfast doesn’t begin until 8:00 a.m., so if you have an early tour or departure planned, you may not have time to take advantage of it.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

SYNTHIA

The room itself was beautiful and cleaned, but the building entrance in order to get to the room was complicated- Elevator is tiny. One of the days the building lost power, so we had to wait outside until someone could come to open the main entrance. I have 2 little kids, so it was a scary moment, but other than that, once in the room, everything was fine.

Family_with_children

10/10

Exceptional

09 Jul 2026

Octavian

We only stayed for a night, but everything was great, clean room, spacious and good location.

10/10

Exceptional

07 Jul 2026

Keely

👍

Partner

8/10

Excellent

06 Jul 2026

Jana

There's a bit of a problem with breakfast—if you arrive late, there's basically nothing left on the menu. They could improve the selection and also offer hot scrambled eggs instead of cold ones.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Luis

Very spacious, clean and good local

Self

8/10

Excellent

02 Jul 2026

Jennifer

The room was fantastic for a family of four. There was plenty of space for all of us and our luggage. The beds were sufficiently comfortable. There are no extras here though. No free water bottles in the room, for instance. Just an empty mini-fridge and a small coffee station. You provide your own water. The check-in process is easy, but there is not a 24 hour reception so you will have to coordinate closely so that someone will be there when you arrive (no matter what hour you arrive, day or night). Since reception is not always available, be prepared to not be able to ask questions or have requests fulfilled. The breakfast area is really small and the food is not that great. You will be pleased with your stay, however, if all you care about is having a nice spacious room.

Family

10/10

Exceptional

02 Jul 2026

Jean-Marc

Everything was fantastic!

Family

8/10

Excellent

01 Jul 2026

Nirav

Everything was excellent except the breakfast which was average when it came to choices for vegetarian

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

OTTO

Todo excelente!! Lindas y nuevas habitaciones y desayuno completo

Family_with_children

10/10

Exceptional

20 Jun 2026

Sanchali

Wonderful experience overall! Renovated, spacious place at a great location

10/10

Exceptional

11 Jun 2026

Scott

Guglielmo was SUPER helpful and conmincative. He reached out the day before and had our room ready for an early arrival. Grazie mille.

Family

10/10

Exceptional

09 Jun 2026

Scott

Everything was perfect four our quick stay in Naples!

Family_with_children

10/10

Exceptional

05 Jun 2026

Jenna

Loved this location and was so happy with the commutation by the hosts here. This was a bit removed from the tourist spots but it made the trip better by being able to walk to so many places that we otherwise wouldn't have been to. We had three people in a room here and it wasn't too cramped for space and the bathroom and closet were enormous by Italian standards. Breakfast was OK but there are cafes in ever direction. Next time I am in Naples I will 100% be staying here and cannot wait to return for an authentic but comfortable experience.

6/10

Pleasant

03 Jun 2026

Alexander

It's false advertising to call this a \"hotel.\" It is a seldom-staffed B&B with self-check-in by cell phone, no front desk, no tourist tips, and rather indifferent service. When we arrived, no one was there to open the door. It is just an apartment building, where the owners operate one floor as a B&B. We were only able to get in by luck, by begging neighbors to give us the phone number of the owner, who then texted a link to get codes to open the doors. The owner refused to give us a first name. The safe locked us out of our belongings, though we put in the code like every other place. The owner was fast in getting that fixed, though somewhat rude and unapologetic in doing so. The room itself is excellent, high standards. But I wouldn't come back here because of the poor attitude and the fact that you are basically on your own.

Family

8/10

Excellent

01 Jun 2026

concetta

The location of this property was good, but unfortunately, it wasn't ideal for our family's needs. We only stayed for one night, but we ran into a couple of comfort issues. The fifth bed turned out to be a pull-out chair that would not lay completely flat, making it difficult to sleep on. Additionally, there was a very strong floral scent in the room upon arrival that was overwhelming for us. While the location has its perks, it just wasn't the right fit for a comfortable family stay.

Family_with_children

10/10

Exceptional

01 Jun 2026

Michael

Rooms was VERY clean, breakfast was very good and had American coffee! AMALI was so helpful. Air conditioning was awesome! I plan to use the same hotel next time I visit...hotel was in a Great Location as well!!

Partner

10/10

Exceptional

01 Jun 2026

Adrian

This boutique hotel was the perfect spot for our short stay in Naples. Located in the central part of the city, it was close to all the things we wanted to do by foot. The property itself was new and the staff attention was on point! Although this is not a 24 hour hotel, it felt like it. Well done!

Partner

8/10

Excellent

18 May 2026

David

Great little property.

Family_with_children

10/10

Exceptional

10 May 2026

Sharmaine

The room was very spacious and had everything we needed. The property is located in the middle of everything. The staff is exceptional friendly and helpful.

Partner

10/10

Exceptional

04 May 2026

Leta

A little tricky to get into at first but once you find the hotel and get in, it makes sense. The staff are very attentive and text you on the hotel.com app to help you figure entry.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Joni

Good location. A boutique hotel with only a few rooms. Amenities limited. No Kleenex, limited towels, breakfast was very limited and cooked on a hot plate. Not very sanitary. No gloves used in preparation. Very limited front desk staff. Lots of steps. Missed a room cleaning.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

M.

The description in Expedia is misleading, the property is like Airbnb or guest house, it has only 6 rooms un 3rd floor in old building, there is one small old elevator. The receptionist is rarely there, but they communicate well on WhatsApp. The reception, kitchen and breakfast area are all in small rooms. The best thing about this property is very large clean remodeled bathroom. It doesn't worrh the price.

Partner

10/10

Exceptional

24 Apr 2026

MICHAEL

Convenient location

Self

8/10

Excellent

20 Apr 2026

Shannon

Good breakfast and nice comfortable room

Partner

10/10

Exceptional

17 Apr 2026

kunlakarn

We stayed for two nights in the Family Suite with a balcony and city view.

The suite was neat, clean, and featured modern decor. It was essentially a two-bedroom suite, with one large room and a tiny second room with a twin bunk bed. While a second bathroom would have been a bonus, the single bathroom was fine for a short stay for our family of five. Interestingly, we also had access to a shared, well-equipped kitchen, though we never crossed paths with other guests during our entire stay.

The staff was incredibly polite and accommodating. We had a minor issue with a leaking bidet on the first night, but they fixed it promptly the next morning.

Breakfast was simple but sufficient. The location is fantastic—right next to the local train station and an easy walk to Napoli Central Station.

Given the competitive price, this stay was a great value. We were very happy and would absolutely recommend it!\"

10/10

Exceptional

09 Apr 2026

Kendra

Beautiful room, very clean and excellent service

Family_with_children

10/10

Exceptional

04 Apr 2026

Kevin

It was great experience to stay. Property was clean and staff were friendly and helpful. The basic breakfast was more than you need to start the day. Location is perfect with lots of restaurants around the corners.

Family

8/10

Excellent

03 Apr 2026

Saba

Great

10/10

Exceptional

01 Apr 2026

Parlik

Great hotel! Brand new rooms and excellent location.

10/10

Exceptional

31 Mar 2026

VICENTE

Amazing

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Ty

Excellent room!! A++

Family

10/10

Exceptional

16 Mar 2026

Christopher

Room was large and well maintained - we (2 adults, one 12 year old child) stayed in room 1 (5 nights) and there was plenty of room. Decent breakfast offered in the mornings. Staff was helpful, but important to remember it is more of a b and b than a hotel so staff are not on generally site except in the mornings but are very responsive by WhatsApp.

Location is excellent - right at a Metro station (Linea 1) and a short walk to all the popular spots in Centro Storico and the Spanish quarter. Also a 10-15 minute walk to the main train station straight down the street or one metro stop away.

Would highly recommend for a stay in Naples.

Family_with_children

10/10

Exceptional

29 Jan 2026

Antonio

The location was great. The room was clean, modern and large. The staff was great and accommodating. Highly recommend.

10/10

Exceptional

05 Jan 2026

Nikolaos

New facility with very clean rooms, nice views, friendly staff (efficient direct communication by phone in English)and convenient location. Nice breakfast (can be improved)

Leisure Family

6/10

Pleasant

02 Aug 2026

Heidi Karin A.

Hotellets beliggenhet var svært sentrslt og det var kort vei til koselige gater i gamlebyen.
Inngangspartiet var veldig spesielt. Da taxisjåføren satte oss av, kunne vi først ikke finne hotellonngangen!
Den var spesiell!

10/10

Exceptional

31 Jul 2026

Kristel

Pen leilighet. Sentralt. Anbefales

10/10

Exceptional

22 Jul 2026

Martin Sommerseth

Beliggenheten er perfekt og rommet vi hadde var stort og nesten helt nytt. Veldig god value! Vil absolutt anbefale til andre.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Ditte Walsted

Virkelig pænt og nydeligt sted. Søde folk der arbejdede der. Meget centralt og helt tæt på metro

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Lis Barbro

Nice room with plenty of space. But there was a lot of noise from the outside traffic as our room was facing a very busy road and the windows weren’t sound proofed good enough.

Family_with_children

10/10

Exceptional

09 Jul 2026

Christoffer

Ett mycket bra boende. Vi var 2 vuxna med 2 tonåringar. Frukosten var god. Trots sen incheckning var allt supersmidigt

10/10

Exceptional

31 May 2026

Fatima

Quarto limpo, café da manhã prático, ar-condicionado, equipe simpática.

Partner

8/10

Excellent

26 May 2026

Maria Emilia

Quarto amplo e confortável. Precisa subir / descer escada para acessar o hotel. Não é conveniente para quem tem dificuldade de locomoção
Café da manhã ok

Friends_and_family Family

8/10

Excellent

18 May 2026

Jeanette

Rigtig god placering og venligt personale. Pæne og rene værelser og fint med mulighed for morgenmad.

Family_with_children

10/10

Exceptional

17 May 2026

Florjan

tip top