Name: Napoli'S Gold
Address: corso umberto 217, Napoli, 80138, IT

8/10

Excellent

04 Aug 2026

Carlos Oliver

Great location. Only issue was to locate the property as the address was different from the one at Hotels.com, but the staff sent the message with the right address. Close to the train station and to the historic centre.

2/10

Poor

05 Jul 2026

Mary

The was the worst stay in Italy! We checked out a day early for safety concerns. When we arrived there was absolutely NO staff working, no exterior lights, No one available to let us in the building ( we were let in by a lady and child after waiting a long time. The lady must have lived in the building)This is NOT a HOTEL! It's a B&B with NO staff. We met a guy who said he was friends with the owner who eventually tried helping us. We had to check ourselves in with What's up app. This place LIES stating it's a hotel. The area is a high crime location. The building has multiple doors you have to buzz through to get in and out. The walls are thin so you hear sirens all night. Our family of five barely slept. No one felt safe! In the morning a car was broken into right outside of the building. We had an early morning 8 hr excursion so we couldn't check out until we returned. We immediately packed up and messaged through Whatsapp that we were leaving. This place should be removed for lying about the entire description. They wouldn't even give us money back for the night not used! My opinion is that lied and that is breach of contract. I reached out directly to Expedia to file a complaint and waiting for assistance in retrieving some of our money.

Family_with_children

4/10

Poor

13 Jun 2026

Nicole

It was just a bed and a shower. AC unit needs to be repaired. Not having anyone but the maid service to greet us was a bit disappointing. Not a hotel service we were expecting.

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Katarina

The staff was extremely helpful with tips on navigating Napoli and surrounding areas

Leisure Partner

4/10

Poor

12 Jul 2024

Susanthi

This facility named as a “hotel” but it was like a hostel or motel, no lobby, no front desk staff, pictures in the description is very misleading. Place was located on a dirty Main Street, garbage everywhere and felt unsafe to walk after 9 pm . A.c didn’t work, safe deposit box didn’t work, we have to carry our valuables everywhere.
This facility charged us similar to standard 3 to 4 star hotel price in the area with but service of a hostel. My family was very uncomfortable. Expedia should have a policy to name a facility a hotel as this is very misleading.

Leisure Family

6/10

Pleasant

20 Jun 2024

Lumey

Only recommended this property because is nearby to city center, train station. Ferry port and restaurants and bars. But this property looks apartments and they don’t have 24 hours front desk services. Is very small. Whe have to wait in the streets for someone to open the doors for us because we arrived after 7:00 pm. And the door was closed

Leisure

6/10

Pleasant

07 Jun 2024

Doreen

Would not stay here again

Leisure

2/10

Poor

09 May 2024

Katherine

There was no service. It was difficult to get a hold of someone to check in and not possible to get a hold of someone to check out. We had to leave keys with the cleaning staff. There was no one in the front desk. The place seemed more like a hostel, we heard everyone in the other rooms, they gave us keys to the building to get in the hotel since they don’t have a person there at all times. If you need toilet paper or anything you can’t get it because there is no one there! Instructions to get in the building or find the hotel was not in the website or this app. Neighborhood was sketchy but it was near a transportation hub. Would not stay here again.

Leisure Partner

4/10

Poor

06 Oct 2023

Joanne

Hotel is in a convenient location to shopping and dining with transportation near by. The beauty of Napoli is it’s a vibrant city with that in mind our hotel room was not quiet so that’s to be considered if you want a quiet room. Bathroom was old and in poor repair with broken parts, no toilet seat. No hot water and when we asked for some bottled water the staff said yes but never stocked our room.

Business_and_leisure Family

6/10

Pleasant

04 Sep 2023

Katrina

On the website it stated 24 hour concierge and English speaking. Both not true. Shuttle on website- was contacted and then requested shuttle and never contacted back.

Leisure Partner

10/10

Exceptional

13 Mar 2023

Jaye

Great place to stay

I really enjoyed the location and the friendly staff. It was small which I loved. The beds were very very hard- and that may be an American thing. But the air conditioning was awesome!

Friends_and_family Family

6/10

Pleasant

17 Oct 2022

JOEY

The photos taken made the room look bigger than it was. You get 4 keys to get in and out if many doors...not convenient.

Leisure Partner

6/10

Pleasant

01 Sep 2022

Danielle

The overall stay at this hotel was just okay. The ac in the room barely worked and the room never got cold. The shower had mold in it. One of the wooden panel's on the window was broken and there was a huge piece of wood on the floor. When I asked the receptionist for any dinner recommendations she shrugged and said maybe pizza. In addition, 2 members of our group left early in the morning while I stayed back with a friend. The cleaning person didn’t knock and just tried to walk in on us (it was still very early in the morning-8am)! Also- the Wi-Fi did not reach our room (which was basically right next to the from desk). Location was fine and they were able to schedule taxi pick up for us.

Leisure Family

6/10

Pleasant

11 Jul 2022

Thomas

We rented the family room. It was just a place to sleep that had accommodations for five. Nothing more than that. The staff was friendly. It included breakfast and the location was adequate

Leisure Family

8/10

Excellent

20 Apr 2022

Herve

Great location in the city centre so great to explore Naples city centre. Naples city centre may have a bad reputation, but I believe it is OK now, and we enjoyed walking around as a family. The staff was helpful and friendly.
The hotel is small and we had the bedroom right next to the reception desk which is not ideal for privacy as I am sure the receptionist and guests can hear what's going on in the room from the reception... The breakfast was OK but not the best I have seen in hotel considering the price of the room, but I believe the area is quite expensive so...

Leisure Family

10/10

Exceptional

07 Sep 2018

Alyssa

Great Hotel

This was such a great hotel! The room was huge! The location was great and we were able to walk everywhere. We had no problems at all during our stay. The staff were friendly and the hotel was welcoming! Highly recommended!

Partner

8/10

Excellent

31 Aug 2018

Sebastian

Pleasant stay at Gold Hotel

We stayed for one night before travelling to south to Sorrento. The hotel was clean and tidy, situated by one of the main streets so navigation around the city was easy and the receptionist was friendly.

Partner

6/10

Pleasant

07 May 2017

CR

Decent room but awful smell

Decent room but smelled like a drainage issue. This is located in a busy part of Naples and I strongly recommend you google map the street prior to booking your stay.

8/10

Excellent

09 Apr 2017

Jenni

Nice hotel, good location

Enjoyed our stay here, good location - easy to walk to most places but close to the Metro too. Nice room, big comfy bed. Bathroom gave you as much space as you need - good sized shower. Staff were friendly. We asked about a taxi to the airport and they said they'd book one - this turned out to be their own transport, and slightly more than an actual taxi. If you want a regular taxi though, you can walk to one of the main squares (or train station, about 10 mins walk), there are taxi ranks there. We had an early flight so really didn't mind paying a bit extra to know transport was definitely waiting for us right outside the hotel!

Would stay here again.

Partner

10/10

Exceptional

26 Sep 2016

Verified traveler

Great place . . . .scary city

Naples is an extremely busy city with people hurrying all over the place and a traffic nightmare. Not a safe place for tourists to be walking about. Cab drivers can not be trusted to leave you where you want to go. They only want the money and will charge whatever they want and drop you off in the wrong location because they just don't care. They take advantage of the tourists. This place was very hard to find because the house numbers are very difficult to locate and they do not align on both sides of the street. A 200 number might line up with an 500 number across the street. The place itself is very nice and comfortable providing a safe haven in a scary city!

Partner

8/10

Excellent

14 Sep 2016

Victoria

Good hotel if you have to stay in Naples

Naples itself is a dangerous city with not much going on, but if you have to go there Napoli Gold Hotel is a great place to stay. The rooms were clean, big and very modern with a good breakfast and fast wifi. The only downside is that there is not a 24 hour desk service, but they make sure they are there when you arrive (they will ask ahead of time what time you will be getting there). It is on a main street and very close to good restaurants (pizza!) and the train station. Great hotel for the price.

Partner

8/10

Excellent

08 Jan 2016

Verified traveler

Good location

The hotel is inside a building, a 10 min walk from central station.

8/10

Excellent

01 Jan 2016

moxie

Nice hotel

Helpful staff. Kindly called me the day before check in and waited for me at the door while I was late (have you heard about bumper to bumper driving in Napoli?) Parked my car as well( for 26). Good breakfast experience! If I could have found a free street parking, I'd have given a five star rating!

6/10

Pleasant

24 Jul 2026

Lars

Very bad internet, TV didn’t work to begin with. We were 5 pers. In the room was a dobbelt bed at 3 foldout beds. Very little space.

10/10

Exceptional

06 Feb 2025

Rocio Del verbo

Todo perfecto, personal amable y buena ubicacion

Leisure

10/10

Exceptional

12 Jan 2025

Maria T

Relación calidad precio magnífica

Muy buena ubicación, camas muy grandes y cómodas, baño recién reformado. Todo genial!

Partner

8/10

Excellent

30 Dec 2024

Roberto

Ok

Leisure

2/10

Poor

27 Dec 2024

Lingxiang

Bedbugs

Business_and_leisure Family

4/10

Poor

27 Sep 2024

Verified traveler

Bagno con scarico rotto e con puzza terribile.

Friends_and_family Family

8/10

Excellent

24 Sep 2024

Giuseppe

Tutto bene.

8/10

Excellent

03 Jul 2024

Diego

Muito bom!

Hotel muito bem localizado, dava para fazer todos os pontos turísticos a pé, além de ser bem próximo da estação de trem. No geral o quarto era muito bom e o atendimento também.

Partner

10/10

Exceptional

30 May 2024

arisleyda

Cómoda y limpia

Leisure Family

6/10

Pleasant

12 Apr 2024

Marco antonio

foi dificil encontrar o hotel, pois o hotel não dispoe de recepcionista no periodo da noite, tivemos que aguardar um funcionario se deslocar ao hotel para abrir a porta e realizar o checking.

Partner

8/10

Excellent

05 Feb 2024

ANTTI-MIKAEL

huoneiden äänieristys oli hieman kyseenalainen...

Business

8/10

Excellent

10 Dec 2023

Massimo

Struttura molto razionale ma c'è tutto e va benissimo per soggiorni brevi. Proprietario gentile. Pulita e molto comoda per visitare il centro città

Leisure Family

6/10

Pleasant

27 Feb 2023

Marie

Hatten uns von der Unterkunft mehr erwartet. Keine Badewanne, obwohl ausdrücklich gewünscht. Wir konnten mit der Reinigungskraft reden, sie war sehr sympathisch. Den Rezeptionist haben wir einmal kurz gesehen und sonst nicht. Total laute Umgebung, Zimmer sehr hellhörig. Würde es nicht empfehlen.

Leisure Partner

10/10

Exceptional

10 Sep 2020

Alain

Come a la casa

L'accueil sympathique nous a déjà fait apprécier le charme de Naples. Chambres modernes, propres et confortables dans un immeuble classique bien situé. Deux plus à relever: des amis qui n'y logeaient pas ont pu laisser leurs bagages et le petit-déjeuner avec croissants a été avancé pour être à l'heure à l'aéroport. Bon rapport qualité-prix. A conseiller sans hésitation.

Friends_and_family Friends

8/10

Excellent

23 Aug 2020

Cosimo Damiano

Tranquillo weekend a Napoli

Ottima posizione per visitare la città senza dover prendere l'auto. Camere pulite e abbastanza silenzioso. Colazione con mini buffet, parcheggio a pagamento con consegna e ritiro dell'auto

Partner

8/10

Excellent

19 Jul 2020

Davide

Stanza ristrutturata nuovi arredi bagno confortevole con grande doccia, niente frigorifero e per le restrizioni Covid niente colazione anche se inclusa nel prezzo della stanza.

Leisure Partner

6/10

Pleasant

17 Jul 2020

Sabina

Plads til forbedring

Vi kontaktede stedet før ankomst og fik at vide at receptionen havde åbnet hele døgnet, men da vi ankom, var døren til bygningen låst. Vi kontaktede dem og en mødte hurtigt op og fik os ind. Værelset var ikke klar, selvom vi ankom timer efter check-in startede og vi stod på værelset, imens sengene blev redt op. Dobbeltsengen var behagelig, men puderne var meget hårde. Enkeltsenge mindede mest om en weekendseng og den larmede meget om natten. Værelset var dog pænt rent og aircondition virkede som den skulle. Det samme med wifi. Personalet var varme og smilende. Da vi skulle afsted om morgenen, var der intet personale i receptionen og vi fik besked vi skulle ligge nøglen i receptionen. Der var dog 2 døre som skulle låses op på vejen ned og vi ville blive låst inde, hvis vi ikke havde været 3 personer afsted, for flere døre skulle holdes åben for vi kunne gå op igen og aflevere nøglen.

Friends_and_family Family

10/10

Exceptional

25 Feb 2020

Verified traveler

Razoável

Não há interfone na entrada, então foi difícil pra entrar no hotel. Tivemos que chamar um escritório em outro andar para abrir a porta.
A localização é muito boa, é indicado se você vai ficar pouco tempo no hotel, só pra deixar as malas e sair.

Partner

6/10

Pleasant

07 Feb 2020

Zuzana

Sauber, laut ,und kalt war im Zimmer keine internationale tv

Self

8/10

Excellent

10 Dec 2018

Verified traveler

VERY NICE ND VERY CONFORT- PEOPLE ARE BEAUTIFULL clean and central

8/10

Excellent

20 Nov 2018

KAZ

ナポリ中央駅からスーツケース引いても行ける距離です。
メインストリートに面していますので、初ナポリの方は車の往来が多いので雑踏感大きいでしょう。ホテル写真は全くあてになりません(笑)普通のホテルです。夜は管理人が居ませんので外ドアから部屋まで4つの鍵で入ります。住んでる感はありますね。但しフロント常在ではないので緊急時は電話が必要になります。

8/10

Excellent

03 Oct 2018

Verified traveler

Personale molto gentile.
Molto pulito e ben organizzato.
Purtroppo un po` rumoroso.

Friends

8/10

Excellent

12 Sep 2018

Verified traveler

Grazioso Hotel, posizione ottima per muoversi a Napoli senza automobile, stanze confortevoli e pulite, colazioni discrete....

8/10

Excellent

05 Sep 2018

Josiana D

Hotel simples, mas fomos bem atendidos. Tivemos um bom café. O travesseiro era ruim e a localização, embora bem central, não em uma zona muito boa. Fomos bem atendidos.

Family

10/10

Exceptional

20 Nov 2017

Francesco

Tutto bene

Tutto bene

Partner

2/10

Poor

03 Jun 2017

Björn

Absolut värsta hotellupplevelsen någonsin.

När jag kommer till hotellet så är dörren låst och ingen öppnar när jag ringer på porttelefonen. Ringer ett nummer som stod listat på hotellet och får tag på ägaren som får dit någon för att öppna porten.

Väl inne på hotellet blir jag stoppad från att komma in i receptionen utan förklaring, en person som uppenbarligen inte jobbar där men känner ägaren säger bara \"There is something wrong in your room\".
Han lyckas förklara att de har flyttat mig till ett annat hotel som ligger \"bara\" 15 minuters promenad bort. (15 minuter med en stor resväska i Napoli är ingen trevlig promenad).

Han leder mig iallafall till det nya hotellet som ligger i ett riktigt slitet område, gatorna är täckta av sopor och suspekta människor. I receptionen på det nya hotellet får jag fortfarande ingen förklaring till varför jag måste bo där men det är för sent för mig att hitta ett nytt hotel då jag ska upp klockan 4 på morgonen för en flight.

Rummet som är det absolut minsta jag sett (uppskattningsvis 7-8kvm) har en stenhård säng på ca 60 cm, allting är smutsigt, och i princip all fri yta upptas av min väska. Obs att jag bokat ett större rum med dubbelsäng, minibar, balkong osv för att få en fin sista natt i Italien.
AC:n fungerar inte så värmen är ca 30 grader i rummet som helt verkar sakna ventilation, något som inte saknas är däremot dam, allting är täckt av dam, på golvet rör det sig om ett riktigt tjockt lager märker jag då jag råkar tappa mitt pass.

10/10

Exceptional

30 May 2017

Giuseppe

Hotel pulito e camera bella e Pulita

Giuseppe :
tutto perfetto, staff gentilissimo, accoglienza perfetta, posto veramente perfetto, in dieci minuti a piedi puoi raggiungere il centro storico, il porto e piazza Plebiscito.
Un saluto particolare alla signora che per tre mattine ci ha preparato la colazione, la pastiera preparata da lei buonissima, che dire altro,
Grazie per avermi fatto sentire a casa mia.

Family