Duomo Hermes Relais

Italy , Naples
NAPOLI, Via Duomo, 305
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75 reviews shown

10/10

Exceptional

20 Aug 2025

Eva

We're happy about the property, very clean . Convenient to shops and restaurants. Transportation, just 2 minutes walk to Metro train and 15 minutes walk to the pier for ferry.

Leisure Friends

6/10

Pleasant

26 Jun 2025

Verified traveler

Way too expensive for what I got from the room, old and poor condition and tiny bathroom.

8/10

Excellent

19 Jun 2025

Sam

Great location in the city. Close to key areas for food and travel. The completely virtual check in worked ok for us (maybe trickier for less digitally confident people). The room was basic but clean and comfortable. Had a couple of small issues that didn't get fixed but we knew we'd booked a relatively basic stay so nothing that drastically impacted our stay. The walls are quite thin so you're reliant on self aware guests in other rooms which we did have. I'd recommend staying again if you're just looking for a place to put your head down at the end of the day but if you're looking for something more it might not be for you. Our contact on WhatsApp was very helpful and could sort out taxis for the morning etc, but again a couple of issues weren't sorted while we were there.

Partner

10/10

Exceptional

13 Jun 2025

Elena

It pefect the Metro station is in the coner, close to good dining close to shopping and safe area

6/10

Pleasant

09 Jun 2025

Samantha

Didn’t realize it wasnt hotel

Leisure Partner

2/10

Poor

27 May 2025

Deb

The location was in the flight path of jets.. overhead frequently, and on a very busy/loud street. The AC did not work, and not even a fan was provided. We left early and were unable to receive any refund. Beware!!

Leisure Friends

4/10

Poor

27 May 2025

Sophie

Not as expected, very basic

Very confusing property- this is basically a room within a corridor or rooms, within an apartment block, within a courtyard, in a very poor area of Naples. Remote entry to the property with a lift to the first floor once you have gone up a flight of stairs- so not suitable for those with mobility issues (plus getting through the small entrance off the street would be a struggle). There is no local parking and the area feels generally unsafe (would not recommend for solo or female travellers). The room was very basic, bedding was clean but the bathroom was mouldy. The noise from the street at night is considerable. There are no VIP benefits, to be honest I am amazed this has made it onto Hotels.com

Friends_and_family Friends

10/10

Exceptional

15 Jan 2025

pete

Nice stay

Nice bright clean modern room that was cleaned by the maid both days. easy check in via polite and friendly whatsapp messages

Friends_and_family Friends

8/10

Excellent

01 Nov 2024

Patricia

Didn’t like admitting self with multiple steps. OK once you figured it out. The room was clean and modern. We only stayed in that area for pickup the next morning.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Felicia

nice location，cleaning rooms，communication is timely。

10/10

Exceptional

10 Oct 2024

John

Really great location, next to the main station. Very comfortable and easy check in/out process.
One thing to bear in mind, the location is near a lot of sketchy looking characters, didn’t feel that safe walking at night.

Leisure Partner

8/10

Excellent

19 Sep 2024

Inha

This was a very good stay. The area is very close to the center and getting around is a breeze. The unit itself was very clean, we came extra early and saw them scrubbing the unit clean. Communication with the host was also easy. It is a bit of a process to get in but it was explained well and the reply's were prompt. The only downside to this unit we found that the bathroom we had the water would go cold every so often. It was a bit uncomfortable to be hit with freezing water unexpectedly. Other than that it was great.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Chelsey

Really enjoyed our stay.

10/10

Exceptional

05 Sep 2024

Emily

The manager was great, very helpful, clean place close to the best pizza I ever ate.

Leisure Partner

8/10

Excellent

07 Aug 2024

Julia

Balcony was beautiful and room was comfortable

Leisure Self

10/10

Exceptional

21 Jul 2024

Andrea

There were many door to this property that made it a bit hard to find but also made it safe from the street. The room was clean and quiet.

Leisure Family

6/10

Pleasant

15 Jul 2024

Louise Holly

Gated away from the main road

8/10

Excellent

25 Jun 2024

Verified traveler

Great stay

The room was great! it was somewhat small but ok for one person. they gave me two free bottles of water in the fridge and the bathroom was very clean and small but had enough counterspace.
my only complaint would be about the reception. I tried going to reception around 5pm on sat - when they're supposed to be open, however, no one was there. the person to contact on Whatsapp was fairly responsive but not when I absolutely needed it- like when I needed to check out. overall though, I'd stay here again

Self

10/10

Exceptional

23 May 2024

Ben

The manager was great! Gave us a guide of what to do in naples and some restaurant recs. The service was nice and I enjoyed the room. They had coffee and snacks for those who want it.

Leisure Family

10/10

Exceptional

08 May 2024

Verified traveler

Our stay was great. We did a remote check in which was easy to follow and the hotel manager assisted us with the process. The room was a good size and we really liked the complimentary water and coffee.
When planning the next phase of our trip, they were really helpful with giving us advice of where to go and prices for ferries to the Amalfi.
Overall it was a great place to stay in Naples

Partner

8/10

Excellent

25 Mar 2024

Natalie

Great stay!

We enjoyed our stay here for a few nights exploring Naples and surrounding areas!
The hotel is located around 10-15 walk from main train station. It was around 15 minute walk to the port where you can take a boat to Procida, Capri etc.
Its easily walkable to all the tourist sights & shopping areas from here.

The hotel was in a quiet courtyard so still managed to get a good sleep in busy Naples!

The reception staff were great - using whatsapp to communicate and can keep your bags here on check out day when we had a later flight.

We had bottled water on the first day, but this wasnt replenished on the other days which was maybe the only downside.

Partner

10/10

Exceptional

20 Mar 2024

perfect

Leisure Self

6/10

Pleasant

10 Oct 2022

Rod

Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor.
Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up.
A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip

Leisure

10/10

Exceptional

26 Sep 2022

Karen

Naples

We were pleased with our accommodation.
Close to the historic city, tube & train station and cafes.

Partner

10/10

Exceptional

07 Apr 2022

Ane

I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.

Leisure Partner

6/10

Pleasant

12 Jan 2020

Verified traveler

- Location is great
- Security is great
- Front staff are not mindful of their volumes so, noises come into the room of videos playing etc.
- Room is studio size so, quite small

Leisure Partner

6/10

Pleasant

10 Sep 2019

Jean

Too Many Supplemental Fees - Stay at a Hotel

We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.

Friends_and_family Friends

8/10

Excellent

20 Jul 2019

Verified traveler

I liked that it was quiet.
Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.

10/10

Exceptional

16 Jul 2019

Francis

Excellent apartment in convenient location. Can be a little difficult liaising with reception.

Partner

2/10

Poor

26 Jun 2019

Tai

Service is very bad. Expect to be yelled

Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!!

Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate.

The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.

Family

8/10

Excellent

25 Jun 2019

Stephanie

A brief stay in Napoli

Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.

Family

8/10

Excellent

21 Jun 2019

stefan

Nice experience

Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.

Family

6/10

Pleasant

18 Jun 2019

Verified traveler

Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place.

Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating.

The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.

8/10

Excellent

12 Jun 2019

Cristian

Good but could be better !

The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.

Partner

10/10

Exceptional

07 Jun 2019

Davide

Awesome

Very nice hotel in a good location. Room was cleaned. Highly recommend it

Partner

10/10

Exceptional

19 May 2019

Verified traveler

Wonderful Staff, Clean, Modern Unit

Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind.

The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops.

I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès.
Improvements/feedback:
-The city construction taking place outside the master bedroom was rather loud/annoying.
-Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance.
-Toilet in the 2nd bathroom needs a seat cover.
-Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.

Friends

10/10

Exceptional

25 Nov 2018

Andrea

Amazing Hotel

Amazing from the moment we checked in up until
Our check out. The room is very spacious and very clean. Conveniently located to access the port and nearby downtown district.

Partner

10/10

Exceptional

24 Nov 2018

Julie

Hermes apartments were very clean and tidy. My only grumble would be the size of the bathroom, Reception staff were very helpful.

Partner

10/10

Exceptional

08 Nov 2018

Dom

Nice location, quite central to both sides of the city. A bit confusing to get to, but staff were nice and the room was nice. Had all the necessities, such as a minifridge and storage space, as well as a kettle. Would stay here again and would recommend!

10/10

Exceptional

13 Oct 2018

Angela

Modern little spot

This is kind of a unique little hotel. It’s built into a older type building with a courtyard and a gate. The room was modern and tidy and the bed comfortable. It’s kind of difficult to say if it’s a good location as Naples is so big and spread out but there are some interesting neighborhoods in the area and the train station is a 15 minute walk away. Would definitely use again should I ever decide to come back to Naples ( rather unlikely as I wasn’t overly impressed with the city and its filthiness)

4/10

Poor

08 Oct 2018

James E Brown

Find another hotel

Good luck finding the check-in/registration. There are three buildings at the address and it’s located on the second floor of one of them. Unless you read all of the fine print, be prepared for a €50 cleaning fee to be added at check-in. Once in our room, we found more challenges.... the WiFi doesn’t reach to the master bedroom at all, the shower head is broken forcing you to hold the hand wand the entire time or turn the water off while you lather, and the “dining table” is much too tall for the chairs provided making it very awkward to eat.

Family

8/10

Excellent

05 Oct 2018

Jesse

Location was perfect, close to city center.

It was pleasant stay.

Partner

8/10

Excellent

30 Sep 2018

Schnitzer

Clean and safe apartment in a quiet neighbourhood.

I have to admit this place is clean and quiet. It is not easily accessible as the station is still under construction. From Train station you need ~400m walk.

I reach early at 6am but due to the limited working hours of the reception (9.30am), i have to deposit my luggage so I can head to Pompeii.

Other than that, I would think the staff are very friendly and helpful. They give you quite abit of tips what to do and where to head. Nice room too!

Like most apartments in Italy, you possibly can hear outside, so dont speak too loud.

4/10

Poor

25 Sep 2018

fred

More like a hostel near a dirty city

Bad experience no bed and breakfast no bar or communal area just 4 keys to 4 doors more like a prison than hotel,told it was dangerous at night had our 81 year old father with us spent a fortune in taxis to see things then back to room to stay in and watch a telly that was all in Italian, we were sure we booke sorento as we wouldn't book a city holiday especially a dirty one we were told they had a hotel in sorento that we could go to for a couple of days but at a cost of £250 which we declined,hotel charged us 65 euros for one way taxi that after asking several local taxis were told its 18-20 euros and complained but to no avail,this place is definitely the butt hole of Europe and wouldn't recommend to my worst enemy and we are 100% sure we didn't book that one, we spent the first night looking for flights home but it was £225 plus cases so declined

10/10

Exceptional

12 Sep 2018

Verified traveler

Short but sweet stay at Hermes Inn. We had a little bit of a hard time trying to find it because we were expecting a huge sign. Lucia, our hostess, was very kind and showed us around Napoli with a map. She made sure that we were comfortable in our room.

Location is walkable from train station and attractions.

Room and bathroom were clean. Wifi worked great.

Would definitely stay again.

Partner

8/10

Excellent

11 Sep 2018

Verified traveler

It was very clean and comfortable and safe. Great value

10/10

Exceptional

05 Sep 2018

Valerie

Vacation stay - transit for one night

Not my first time and certainly not my last. Internet was not working it it got fixed in the morning. All good! Clean, safe, quiet and conveniently located.

Friends

8/10

Excellent

30 Aug 2018

Verified traveler

Nice hotel close to everything. Staff was really helpful as well

10/10

Exceptional

16 Aug 2018

Guy

A warm welcome to Napoli

I had a lovely stay at Hermes! Simone at reception was absolutely delightful. He gave me a warm welcome with few tips for good places in town. The room was spotlessly clean and spacious with minimal design, which I liked. The place is set inside a beautifully newly renovated periodic building, and it felt very safe. Another helpful aspect was that it was not more than 10 minute walk from Napoli centrale train station, which I found very handy and the night life was a stone throw away. I will be back!

8/10

Excellent

15 Aug 2018

Verified traveler

On the edge of the action

Hermes in offers great apartments on the edge of Naples historic quarter. It is walkable to the major sights, just be aware of the constant stream of traffic, including the mopeds going in the seemingly wrong direction. Naples is a great city and Hermes inn provides comfort after a day of walking. Plus Netflix is on the tv and this felt like a bonus when we had tired legs at the end of a day!

8/10

Excellent

11 Aug 2018

George

Nice apartment near central Naples

The hotel was in a good location, close to downtown and to the train station, with food and shops not far away. Yet, it was not too noisy in the room. The staff were extremely friendly and very helpful, and let us leave our luggage in the main room both before check-in and after check-out. When we first arrived, the hot water was not working; but, as soon as we told the staff, they immediately did everything they could to fix it and did so within a few minutes. And there was good wifi. So overall, it was a good stay.

10/10

Exceptional

06 Aug 2018

Verified traveler

Super clean room, great to location (walking distance to the train station and the port), friendly staff. Great value!

Please note: There's no any big sign of this place when you arrive, so check the exact street address or call the reception if you can't find it. Also, if you need to check-out early, make sure to ask the staff how to check-out early as the reception is not open in early hours.

Overall, I'm very happy with my stay and highly recommend Hermes Inn Apartments!

10/10

Exceptional

23 Jul 2018

Francis

The accommodation is really well situated close to the Historic Centre and a shortish walk to the central station. It should cost around 20euros from the airport. It is very clean and modern and has the feel of an apartment. The staff are very polite and very pleasant. I would happily stay there again.

Partner

10/10

Exceptional

21 May 2018

catherine

Very clean, reliable

Davide was wonderful and very helpful. Room was extremely clean! Taxi ride to the airport is about 20 euros. I am not a huge fan of Naples, but this was a comfortable experience and is near the old Pizzeria da Michele.

Friends

10/10

Exceptional

28 Apr 2018

Sophia

Great stay in central location

Partner

8/10

Excellent

18 Apr 2018

Verified traveler

Everything was cllean and so comfortable - the only issue is the wifi signal was too weak to support any connection.

Family

10/10

Exceptional

26 Mar 2018

Graeme

Great hotel in a great location

Great location, close to the historical center. Very new rooms, in secluded courtyard, so no problem about noise. The only difficulty might be arriving at the wrong time when no one is on duty, so its important to communicate your likely arrival time to the staff. This was not a problem for us.

Partner

10/10

Exceptional

30 Aug 2025

NATACHA

Bel établissement

Belle chambre avec un frigo
Très calme
Climatisation un peu bruyante
La salle de bain n est pas très grande, ce qui ' est pas un problème.
Ce qu il faudrait revoir, c'est la douche : la porte est à changer, et un flexible a la place d une pomme de douche fixe serait beaucoup plus appréciable surtout quand on ne veut pas se mouiller les cheveux a chaque douche.
Il est possible de laisser les bagages au départ avec toutes les instructions par mail,
Une personne est présente au 1er étage du bâtiment B mais jusqu'à 14h, apre les bagages sont laissés dans surveillance dans l' entrée, un peu limite..
A part ça je recommande cet établissement et je reviendrais ici si je dois revenir a Naples.

Partner

2/10

Poor

06 Aug 2025

KATSUNORI

you can not find the apartment

10/10

Exceptional

21 Jun 2025

JOSÉ VALDIR

Formidável

Ótima localização, limpeza impecável, instalações confortáveis e um ótimo atendimento pela funcionária Inga.

Friends_and_family Friends

2/10

Poor

08 Jun 2025

CARLOS ALBERTO

Muy Mala Experiencia. Encontramos la habitación sucia. El baño con pelos. El aire acondicionado no funcionaba. Ante el pedido de limpieza y reparación del aire acondicionado no tuvimos respuesta. Dormimos con la ventana abierta soportando el ruido de la música fuerte de un pub de los alrededores.

Partner

10/10

Exceptional

20 Jan 2025

Laetitia

Weekend prolongé au top !

Tout était parfait, au moindre problème notre hôte était à l'écoute, la chambre et la salle de bain étaient très propres et surtout c'était d'un calme ! Et pour Naples ce n'est pas rien ! Je recommande ce logement qui est à proximité de tout !

Friends_and_family Friends

10/10

Exceptional

08 Nov 2024

YAIZA MARIAM

Buena ubicación.

Leisure Partner

8/10

Excellent

06 Oct 2024

Daniel

Niet veel op aan te merken. Checkin was op basis van tekstberichten. Sleutels werden eveneens door middel van berichten op te zoeken. Kamer was schoon, netjes en locatie was rustig.

Leisure Partner

8/10

Excellent

20 Aug 2024

Antonio

La struttura, ubicata al primo piano di una palazzo nel centro di Napoli, offre delle buona camere, spaziose e abbastanza confortevoli. La pulizia, giornaliera, è buona così come il cambio degli asciugamani. L'aria condizionata ha avuto qualche problema iniziale, così come l'acqua calda, dopo qualche incomprensione iniziale però il problema è stato risolto. Nel complesso un buon giudizio per 4/5 giorni a Napoli. Spaccanapoli dista 10 minuti a piedi, poco di più la stazione Garibaldi. La fermata metro Duomo si trova a 2 minuti a piedi.

Leisure Family

10/10

Exceptional

09 Aug 2024

Richard

Väldigt bra hotell, AC på rummet. Kaklat badrum, gratis kaffe och vatten. Trevlig service och rent. Kommer gärna tillbaka.

Business Family

8/10

Excellent

11 Jun 2024

Büsra

The hotel is very close to the Duomo and easily accessible by metro. However, make sure to read the email about the self-check-in process before you arrive. While the facilities are new, the cleanliness was lacking. I found individual hairs on the bed and a hairball under the sliding door.

Leisure Partner

10/10

Exceptional

21 May 2024

Natasa

Duomo Hermes Relais is OK

Nice room, friendly receptionist, central location, reception works from 14, but it was easy to contact them before 14:00 also.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2024

Stefano

10/10

Exceptional

21 Mar 2024

Jean-Francois

Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.

Leisure Partner

10/10

Exceptional

16 Sep 2023

A staff is very helpful, kind.
The room is perfect,stylish.

Leisure

10/10

Exceptional

15 May 2023

Gisella

La mejor experiencia

Excelente experiencia, muy buena atención!
Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas!
Realmente se pasaron, muy recomendado!
Buena ubicación para moverse a todos los lugares interesantes de la ciudad.

Friends_and_family Friends

4/10

Poor

30 Oct 2022

Annika

Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.

10/10

Exceptional

08 May 2022

Laurie

Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.

Leisure Partner

8/10

Excellent

04 Nov 2021

ERIC

Très bien situé

Leisure Family