Name: W 21 Hotel Bangkok
Address: 4 56 Sukhumvit 21 Rd Sukhumvit, Bangkok, 10110, TH

10/10

Exceptional

19 Jul 2020

John

As a return customer, I appreciate the friendly staff, and warm atmosphere. The place is super clean, comfortable bed, great AC, and the location is the best.

Leisure Self

10/10

Exceptional

17 Feb 2020

Robert T

Super location

Clean small room , location is best , next door to Cowboy street across road from Terminal 21 mall and have MRT AND BTS CLOSE

Self

6/10

Pleasant

03 Feb 2020

Verified traveler

Audng ajdoofen jnflclpsnev alnsuenwpsn jcnskfje dm hd jdbw lsls

Business_and_leisure

8/10

Excellent

01 Feb 2020

Duane

An adequate room for a pretty cheap price.

The room was adequate for sleeping but was crazy small. It was very clean and the shower had good water pressure and was plenty hot. The view was so-so. The staff were friendly and spoke good english and were very helpful. The best thing about the hotel in general is its location. It is literally 20 yards away from the end of Soi Cowboy. It's also across the street from an amazing indoor mall, Terminal 21, the best shopping mall in Bangkok, by far.

Self

8/10

Excellent

31 Jan 2020

Verified traveler

A very convenient spot for public transport

Leisure

10/10

Exceptional

30 Jan 2020

Verified traveler

Super close to mrt and bts station

Leisure Self

6/10

Pleasant

29 Jan 2020

John

Needs a bit of maintenance

Property was in great location but a budget hotel at a budget price. A few things in the room didnt work such as shower drainage, safe and TV has bad reception. No complaints for the money it cost

Self

6/10

Pleasant

24 Jan 2020

John

Budget hotel in great location

2 nights in deluxe room which was not exactly that. Lets be fair, the location is great in the centre of Bangkok for about £25 a night so have to be realistic.
Sign to say they take no responsibility for lost valuables in your room and safe was broken. Had to ask for loo paper as cleaner didnt leave one. Shower flooded bathroom as drain must be blocked and toilet cistern ran 24hrs a day as it was faulty.

Hotel needs a bit of maintenance and only some of staff speak English. You get what you pay for so overall it was ok, no breakfast available but plenty of options nearby. If you want a cheap place to stay in central bangkok and have realistic expectations based on the price then this is ok

Self

10/10

Exceptional

19 Dec 2019

Verified traveler

Spacious room, clean and friendly staff.

Leisure Partner

2/10

Poor

08 Dec 2019

Verified traveler

Horrible

not recommend this hotel, room is very small, poor layout, elevator issues, room smell like mold and shower wash goes into room. Eletronicity turned off three times during the next, resulted no ac.. fob access card was disabled 3 times.

Self

8/10

Excellent

12 Nov 2019

Alvin Yong

Strategic and Easy Accessibility Hotel Location

Good location situated between Asok BTS station and MRT Sukhumvit station which both stations are connected for seamless traveling. Shopping malls like the Terminal 21 and Robinson are a stone throw away just across the road. Food wise is easily available within walking distance. Convenient store 7-11 is just next door with a massage center just besides it. Overall, my stay in W21 Hotel is happy and good.

Friends_and_family Friends

8/10

Excellent

28 Oct 2019

Clara

Close to MTR and BT’s station, There has a 24 hrs supermarket near by very convenient.

Friends_and_family Friends

8/10

Excellent

08 Oct 2019

Charles P

Good location for shopping and restaurants.

Great location close to MRT ,BTS, and Terminal 21. Rooms facing Soi 21 are noisy.

Self

6/10

Pleasant

26 Sep 2019

Marek

Positive - Good location, very friendly and helpful staff, convenience store just next door.
Negative - very small room not exactly clean, noisy and poor A/C unit, no towels on arrival in the room, bit pricey considering all this

Leisure Friends

8/10

Excellent

03 Jul 2019

RUDY

Great location. Good value for money

Location just meters away from Soi Cowboy. You cannot be more close from the center. Service and welcome very kind

8/10

Excellent

03 Jun 2019

David

Good

Tiny modern room.. But great value for the price if you want to be in the Soi Cowboy area

8/10

Excellent

23 May 2019

Verified traveler

If you're going To Rutnin Eye Hospital it's very close. Be careful with luggage. It has a small elevator. There's also an excellent pizzaria on the other side of Asok by the MTR/BTS station.

Business Self

2/10

Poor

11 May 2019

se hwan

감옥인가 호텔인가

이건 호텔인가 감옥인가..

창문없은 방은 작다못해 숨이 막힌다

역앞의 독방 구치소에 수감됀 독특한 경험..
하지만 위치는 좋다
그래도 강력비추 절대비추 오면 죽는다

굳이 태국까지 와서 이런 감방을?

4/10

Poor

18 Apr 2019

Verified traveler

they sprayed aromatic medicine in the room and fell on my bed

Leisure Self

8/10

Excellent

07 Apr 2019

Anthony

Heart of Bangkok

Close to the BTS and all the restaurants

6/10

Pleasant

05 Apr 2019

Verified traveler

I booked a room with a King size bed, but was given a room with 2 single beds joined to make one big bed. This is not what I requested. Other than that the staff are friendly and the location is excellent.

Business Self

8/10

Excellent

04 Apr 2019

Urai

Noise from construction

Family

4/10

Poor

27 Mar 2019

Verified traveler

room is small

Room is super small. just have bed and shower room

Friends

10/10

Exceptional

25 Mar 2019

Kentaro

Good budget hotel. Best location. Friendly and helpful staffs.
Value for money. With 7-11, money exchange and massage. No construction. Will come back again.

Business Self

4/10

Poor

19 Mar 2019

Kris

Room bed sheets with dirty stain upon our arrival, room power sockets was not functioned and suddenly out of electricity during our stay. The front desk unable to solve the problem immediately, leave us waiting in the room dark without electricity around 30min. Toilet paper not refilled or replaced by housekeeping. Hotel construction work start every morning around 10am with excessive noise disturbance. Serious water leaking problem out from bathroom to our bedroom floor after shower.

Leisure Family

10/10

Exceptional

17 Mar 2019

Manuela

Amazing

Amazing location and very clean

Friends

10/10

Exceptional

14 Mar 2019

Manuela

Amazing

Mazing location very clean

Friends

8/10

Excellent

10 Mar 2019

Don

Nice budget hotel, friendly staff

Hotel and service were very fine. The room was a bit too small for me, but it was clean, and well maintained. The size might be fine for others. There are larger rooms available.

8/10

Excellent

08 Mar 2019

Hiroaki

The location is good, close to Asoke station.

Leisure Partner

8/10

Excellent

01 Mar 2019

Verified traveler

room was small but the price was good. good location, friendly staff.

Leisure Self

6/10

Pleasant

10 Feb 2019

Verified traveler

Nice location with bad service

The location is great and close to both BTS & MRT, but some staffs seem to be unprofessional and sometimes unfriendly with low communication and understanding skill even in Thai language! We arrived at 7:30 am on our arrival date, but we contacted the hotel to ask whether is it possible to have an early check-in (normal check-in @ 2:00pm). The staff who answered the call informed that it can be arranged with 500THB add fee, which is ok for me. However, once we are at the hotel, the staff informed that there is no room for us to early check in. So, my GF gave her no. & ask the hotel to call us if there is a room available. The Hotel called us but to suggest that we can cancel if unsatisfied and inform us that we can change to other hotel. That's the first time. Finally, we can check-in at 14:30 after a trip around the area. About an hour later, the A/C has a water dropped from it (as shown in pictures). So, we asked to change the room. The staff came and suggested us to cancel again, but we asked her how this can be considered as \"service-mind\" as she didn't do anything but always start with that suggestion without any troubleshooting/assist us first. Then, she took almost 30 minute to provide us an answer whether we can change or is there any room for us or not. Once moved to a new room, she also suggested us again! The staff suggested us to cancel 3 times in total on our arrival date with lame excuses!!! After that day, we tried to avoid them the rest of our stay!

Partner

6/10

Pleasant

28 Jan 2019

Verified traveler

Small room

Room very small

Friends

8/10

Excellent

22 Jan 2019

christopher

Good position but smallest hotel room I ever see, tv not work and bed rock hard

6/10

Pleasant

16 Jan 2019

Verified traveler

Upon arrival at the reception, there was only one front office staff for check in and she was on the phone for a very long time. We had to wait for about 10-15 mins for her to hang up the phone to do the check in for us. Lift was very small and only fitted maximum of 2 person. Room was very old and had a strong wood smell. furniture was old and dusty. No safe box in room. toilet was very basic. no proper window and view was blocked.

8/10

Excellent

13 Jan 2019

Martin

Great value and location

Great location, right next to soi cowboy and a 7-11
And surprisingly quiet
All kinds of renovation work visible
I had one of the sky rooms which I would recommend
Could do with seating area though

6/10

Pleasant

12 Jan 2019

R

We had a sky penthouse. The lifts only go to the floor below. Floor was saggy as was the mattress. It took four days to have a technician fix the room safe for us. It was difficult to get a taxi given the proximity to a busy intersection.

6/10

Pleasant

06 Jan 2019

Verified traveler

Room is to small to stay and no refrigerator

Friends

8/10

Excellent

02 Jan 2019

Verified traveler

good value close to entertainment area shopping and transport. had the sky room (6th) floor nice and big - watch out is only one small lift then walk up one flight of stairs- hotel recently renovated still some finishing required. TV but no channel selection poor quality.

4/10

Poor

23 Dec 2018

Ian

Inside Hotel too noisey

Friends

6/10

Pleasant

08 Dec 2018

Janssen

A bit disappointed but the room overall was clean

Did not give me the room that was specified in the description. Room small and crampy. No place to open luggage.

8/10

Excellent

27 Nov 2018

Verified traveler

bathroom very narrow hard to sit and get up off of toilet

8/10

Excellent

31 Oct 2018

Verified traveler

Location is the best right there on terminal 21 , Hotel going under construction, overall the hotel isn’t bad

4/10

Poor

10 Oct 2018

Verified traveler

Construction is going on. Good location and cheap price though. Very noisy. Room amenities are nor provided. TV not working.

4/10

Poor

13 Aug 2018

Dharshini

This hotel has excellent location just beside Soi Cowboy. Unfortunately, they are undergoing a major renovation and still accepting guests! Rooms are dusty from the renovation works and u have to walk through the renovation areas to get to your room. Its noisy from all the drilling etc frm the renovation. They also have the slowest lift in world. I would suggest to NOT stay here until their renovation works are over.

4/10

Poor

24 Jun 2018

Steven

hotel under construction for the next months or so

I was surprised that the hotel was under construction. It looks like they have taken te very space of the (very quiet) massage salon and will expand. Unfortunately they keep the hotel open and it felt like living at a construction site. They really tried their best to comfort us but overall it was disappointing. I come here already for years and will try it again after they completely finish the construction. I hope the prices will remain the same and the rooms spacious. Maybe they find some space to offer breakfast then my stay will be perfect again.

8/10

Excellent

13 Jun 2018

Verified traveler

A good place to stay, but hotel is getting old.

The hotel has a few things good about it. The location, cheap room rates, friendly staff. The hotel is kept clean by the staff. But the hotel is old. The elevator acting up, I had to hold the button down for elevator to run. The 3rd floor is closed for renovation. Also the 7/11 store next door is also closed for renovation.

4/10

Poor

12 Jun 2018

Verified traveler

Bad hotel not worth the money

Dirty room and the bathroom smelled like cigarette smoke. No hand soap or water in the room and the bed was totally uncomfortable. I only paid 30 bucks but this was the worst hotel room so far on this Bangkok trip.

The elevator is completely unsafe and the hotel is under remodel. If you take the stairs you will see a entire floor under repair. I would suggest you take the stairs due to the unsafe elevator. The 711 next store is no longer open.

10/10

Exceptional

11 Jun 2018

D

Super friendly hotel staffs!

This hotel might be slightly old, but they make it up with extra friendly staffs. Also, it's located right next to a 7-Eleven and Soi Cowboy.

6/10

Pleasant

04 Jun 2018

Chee Ming

Convenient but hotel needs some renovation

Very convenient location but the hotel needs some renovation and the floor could be cleaned better

10/10

Exceptional

19 May 2018

Wee Ket

Super convenient location. Most reasonable price

location superb. Old building tho.

Friends

10/10

Exceptional

29 Apr 2018

Chris

Very good location, value for money

The location of this hotel is excellent. Staffs are friendly and helpful.
Room is good enough. I could sleep well. This is good budget hotel,value for money.
Will come back again next time.

8/10

Excellent

27 Apr 2018

Tham

After drinking until 2am at soi cowboy street. Walked back hotel peacefully.

6/10

Pleasant

25 Feb 2018

Gordon

good posisition to trains and shops but hotel room was smelly sheets dirty mattress smelt bad, need a re/furb

Partner

4/10

Poor

19 Feb 2018

Michael

Won't repeat

Beat up. Run down. I had to swap rooms as the first room the Air Con kept failing. Had to convince the staff that changing rooms was required.

6/10

Pleasant

24 Jan 2018

Verified traveler

Walking distance.

Very central hotel. Older but comfortable. An amazing elevator.

10/10

Exceptional

14 Dec 2017

Staffan

A short overnight stay

See what I have written below

Family

8/10

Excellent

06 Dec 2017

chan choon meng

Good location.

Stay same hotel many times. So far, 1 of the best around the area.

6/10

Pleasant

29 Nov 2017

MY

Old hotel

The hotel is not easy to be found. I searched on Google map, but what comes out first is called Asoke Suite, I followed the way to the reception and was told that it is not Serene Asoke Suite!! Inside the room, one lock is broken, two lights did not work. There are only four TV channels available--two in Thai and the other two in Mandarin. The window is facing the garbage, better not to open.

4/10

Poor

20 Nov 2017

Richard

The first room had a leaky pipe. The second room not so bad but housekeeping is poor. Floor not swept, sheets not changed throughout our stay and sheets were stained on check-in. Pillows were old and hard. We stayed for the location which is next to the MRT. Otherwise, not recommendable.

Partner

8/10

Excellent

19 Oct 2017

Koh

Great Location, With Best Food Court in Terminal21

Simple Budget Hotel, Well Located Next To Asok Train Station.

Family

8/10

Excellent

14 Oct 2017

chi on

good location

not bad good location

2/10

Poor

15 Sep 2017

Benjamin

not like photos don't get too excited

Bad hotel, dirty and nothing like the photos, very dodgy elevator next to soi cowboy so quite dirty outside.

Family

8/10

Excellent

23 Aug 2017

Alam

Good Location

The Hotel is very close to all places like Asoke BTS, Soi Cowboy, Nana Plaza. The hotel staff's are good and welcoming. The only limitation is that the Room I lived is not good. I don't have any Idea about other rooms. But there is water dropping from Aircon and the floor was not good. But considering location and price the hotel was good.

6/10

Pleasant

17 Jun 2017

Verified traveler

Not recommended

The room needs renovation. It looks and feel old. The bed is hard, too hard. Bathroom water evacuation very slow. No safe in the room despite room description in hotels.com

10/10

Exceptional

02 Jun 2017

Pat

Very Convenient

This hotel was very nice. The 7-11 was right net door.

8/10

Excellent

29 May 2017

Joseph

Lots of Good Reasons to Stay Here

This is right next door to Soi Cowboy, a popular night club area frequented by tourists and full of young Thai ladies scantily clad. It has a 7-Eleven immediately beside it. It's attached to a massage center. You can get an hour oil massage plus an hour Thai massage for US $18. We got a one bed room with no windows for $35 just to have a shower, wifi, massage, and a place to put our luggage for the day since we had to leave for the airport at midnight. It's pretty clean, not too fancy, but it was good for us for the cost. Nice restaurants nearby. Taxis waiting outside.

Family

10/10

Exceptional

28 May 2017

Loren

Top floor was lovely!

I can't attest to the various room types, but I got lucky and was upgraded to a top floor room, and it was great! The room was simple but clean. Bed was decent, bathroom good, shower had good hot water and pressure. Fridge and TV. My Aircon was a bit cold because the remote didn't work, but I was lazy and never complained to the front desk, so can't fault them for not fixing it. Staff was friendly, location was perfect - at the metro station if you are sightseeing, across from a huge stylish mall if you are shopping, next door to the red light street if you are partying...

All in all, a great place. I'm actually leaving this review because I logged in to try to book it again for my next stay!

6/10

Pleasant

13 May 2017

Verified traveler

Nice budget hotel close to everything.

Nice hotel. Needs a little maintenance, elevator wasn't working the 5 nights I stayed there. The cleaning ladies keeper everything clean.

6/10

Pleasant

04 May 2017

Darcy

serene asoke suites

the location was great,the room was big and a bit dated,the bed was too hard for me,could be softer and the shower tub combo did not have a mount on the wall so you had to hold the nozzel with one hand while you wash with the other hand.and a slight bit of sewer gas smell coming from the floor drain..

10/10

Exceptional

27 Mar 2017

Matthew

Thanks

Good central location. Friendly staff. Make sure you use the hotels.com website as it was cheaper than booking direct.

6/10

Pleasant

02 Feb 2017

Verified traveler

bad service, old room, good location

Run down hotel with a good location. They overbooked and tried to move me to another hotel which defeats the purpose of me picking this place for it's LOCATION and prepaying in advance. The front desk lady that works nights had a real attitude and told the day front desk lady not to give me and upgrade but they finally did. If you will arrive late, contact the hotel and let them know because they will rent your payed room out. The bad: Very rude night front desk lady, hard bed, aircon directly blow on the bed, bathroom floods, safe box was broken, water never gets hot. Good: Across Terminal21 mall, next to soi cowboy, near public transport (BTS/MRT), 7-11 downstairs, day front desk lady is polite.

10/10

Exceptional

24 Jan 2017

business trip

Best location,friendly staffs,comfort,safe

I stayed here many times already and will stay further when I come to Bangkok again as the location is great, near BTS&MRT,shopping,dining(Terminal21)or few stops via BTS to MBK-Central world-Siam centre-Siam Square-Siam Paragon. Staffs are friendly and helpful. Lift is a little bit slow but safe. Rooms are o.k. and good price also.

8/10

Excellent

13 Jan 2017

michael

Asoke

Interesting small botique type hotel right next to Soi Cowboy and the MRT subway, a block from the Sky train and Terminal 21 Mall. Easy access to everywhere in Bangkok.

10/10

Exceptional

02 Jan 2017

Verified traveler

best budget hotel in town

Great value for money considering its price, location, size of rooms. Rooms are spacious and clean. Staffs were very helpful and friendly. Location is very strategic as it is close to BTS, MRT, shopping malls and restaurants. Suitable for traveler who enjoy shopping and nightlife as well as business travelers. All in all, this place is highly recommended.

6/10

Pleasant

22 Nov 2016

son hoang

you get you paid for

you get you paid for although the location is good

6/10

Pleasant

19 Nov 2016

JEAN M

Very good location but property need a better care in view to get proper standard compare to similar offers.

Partner

6/10

Pleasant

06 Nov 2016

Robert

convenient

At the right price this is ok for a stoppover hotel. Room was clean, air-conditioner was repaired when I arrived and worked fine. Expect no more than a basic 2 star hotel. Location is good near BTS & MRT & terminal 21 shopping centre.

10/10

Exceptional

02 Nov 2016

TIM

Nice place in a lively neighborhood

It's a nice room in a busy district, but it was still quiet and peaceful in our room. Right next to BTS rail system, a fun mall, and the infamous Soi Cowboy. Short distance to more malls and parks.

Partner

8/10

Excellent

20 Oct 2016

kelly

Not bad a place. Near train station

Would recommend the hotel, nice room fir basic need. Good location

4/10

Poor

19 Oct 2016

YC

it the price you paid for

it is just the price you paid for. Electricity cut off when the door is open. the lift is very slow. there a sour smell in the hotel.

6/10

Pleasant

03 Sep 2016

Darrell

Still a good deal.

The hotel is getting old. The last couple of days of my stay it rained and the water leaked into the room. Couldnt find where it leaked but it was coming out of the bath area.

8/10

Excellent

26 Jun 2016

Steve

Easy and convenient

Just a brief over-nighter. There's a 7-11 right next door and that was very convenient. Soi Cowboy had some pubs, restaurants, and, well, unique entertainment, but the monsoon downpour kept things quiet and manageable for the night I stayed.

6/10

Pleasant

21 Jun 2016

Verified traveler

GOOD

NIL

6/10

Pleasant

23 May 2016

Kim

Overall is good, but one thing I do not like is the aircon blow direct to the bed. No good. No matter how to adjust the fan speed, it stills blow direct to the bed, make it uncomfortable to sleep. If off the aircon, then is too hot.

6/10

Pleasant

03 May 2016

Verified traveler

An average hotel

The hotel is convenience as it is near to subway station. The only thing I would like to complain is the hot water from the water heater is not enough hot.

8/10

Excellent

02 May 2016

Susilawati

Spacious room

The room is really spacious for 3 persons. The staffs are really helpfull for everything. The only downfall is that we couldnt control the aircon so it always facing ur face when you sleep. But overall is great.

Family

10/10

Exceptional

28 Feb 2016

Hung

Very good location with helpful & friendly staffs

I enjoyed staying a lot. Very easy to go shopping,dining.
Only one minute walk to MRT(Sukhumvit)& BTS(Asoke) interchange.
I love to eat at The Terminal 21,many good and cheap food.
7-11 at the hotel entrance helped me a lot.
I tried Wellness Thai spa &massage,good quality.
Staffs all friendly and helpful. Good, not expensive, Will come back again.

6/10

Pleasant

11 Feb 2016

Verified traveler

Jackfruit

Ok for a late nite check in early departure, nothing to stay around the hotel for.
Smell of jack fruit perpetuated the building.Right next to Soy Cowboy.

10/10

Exceptional

23 Oct 2023

Tse Min

非常方便，乾淨

10/10

Exceptional

20 Apr 2023

Shintaro

蟻が、、

Leisure

6/10

Pleasant

31 Jan 2022

walter

Sehr freundlich und sauber

Leisure

8/10

Excellent

08 Dec 2021

Bengt

Mycket prisvärt precis vid Soi Cowboy

Detta hotell är ett av de mest prisvärda jag bott på. Precis vid Soi Cowboy och mindre än 50 meter till Skytrain och Underground. Inte så stora rum, men rena och mysiga. Enda negativa är toaletten som blir som en swimmingpool efter att man duschat. För detta låga pris kan man nog inte få bättre.

Partner

10/10

Exceptional

01 Dec 2020

Verified traveler

ดี ใกล้ห้างและรถไฟฟ้ามาก ราคาถูก สะอาด บริการดี ติดเซเว่น

Business Family

6/10

Pleasant

12 Mar 2020

Mads

Småt, men god lokation.

Fint sted, dog ikke så meget plads på det værelse vi fik. Ikke et hotel man booker, hvis man har planer om at blive på værelset. Hvis man har kuffert bliver det nok rimelig trængt.

Partner

8/10

Excellent

02 Mar 2020

Japan

場所はいいけど部屋が古くて暗い。

Business_and_leisure Self

8/10

Excellent

24 Feb 2020

Verified traveler

駅から近く部屋も広々として清潔感がありとても過ごしやすかったです。部屋には歯ブラシとショートタオルがなかったのであるといいと思います。