Hotel Housei

Japan , Nagano
YAMANOUCHI, Yudanaka Onsen Yamanouchi Cho
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100 reviews shown

10/10

Exceptional

04 Mar 2026

Grant

Nice japanese style room, easy walk from station in nice location. Food very good. Lovely onsen

Partner

10/10

Exceptional

25 Feb 2026

Rosie

Amazong food, friendly staff, spacious rooms, and wonderful onsen

Partner

8/10

Excellent

24 Feb 2026

Sze Ling

Returned visit. Like this small province. Hotel staffs are friendly and helpful. Cosy and spacious room. Family run ryokan. Provides complimentary shuttle to nearby train station and snow monkey park which is very much appreciated. However, shuttle service from station to hotel will not be entertained after 8pm. It is not a ski in / out hotel. Need to take the hotel shuttle to station to take another bus service to go up the ski station vice versa. Do advise the arrangement of return pick up with the hotel from the station after confirming which timing of bus approaching the station from the ski station. The hot spring is beautiful with the outdoor view. Thank you for the hospitality.

Partner

10/10

Exceptional

13 Feb 2026

Shane

The shuttle bus driver waiting at the station was very friendly and took care of our bags. Arriving at the hotel, the staff greeted us very warmly and quickly got us into our rooms. The superior room was very beautiful and had a fantastic view of the snowy mountains, and the outdoor onsen with the snow coming down and around it was gorgeous and extremely relaxing. We didnt do the meals, but it smelled so good that next time we're definitely including meals in our stay. In the morning, we took their provided shuttle to the snow monkey park and enjoyed ourselves there before we came back. The whole area was very walkable and we loved every minute being there. Only complaint I have is that there is no conditioner in the men's onsen showers. We fully intend on staying here again!

Leisure Partner

8/10

Excellent

28 Jan 2026

Chris

The staff were all pleasant and friendly. The two girls at reception were helpful and spoke enough English to be understood if not used google translate. The Thai man who looked after breakfast was great.
The onsens were fabulous and the temperatures alternated between them on different days
The room was a good size (one person) a little dated but that was ok
The shuttle to the train station was available any time in the mornings and it was only a 4 minute walk back in the afternoon
Lots of restaurants close by
Breakfast buffet was plentiful with Japanese and western options available
Definitely not a ski in/out hotel as advertised on the websites
Would recommend if looking for off the mountain budget accommodation

10/10

Exceptional

23 Jan 2026

Alexey

Really enjoyed the indoor and outdoor onsen experience, the outdoor onsen being a huge highlight as it was snowing outside at the time. The room was really spacious and very comfortable

Leisure Friends

10/10

Exceptional

18 Jan 2026

Shiv

Taking the price per night into account, the hotel was very good value. The furniture and such are quite dated, but they ae kept neat and clean. The breakfast buffet spread is quite extensive. Mostly Chinese items, given most of their guests, but I enjoyed it. The staff was courteous, though communication is a challenge, which is to be expected in this part of Japan.
Improvement opportunities- I would like for them to run their shuttle to the train station later into the evening.
And second, post a notice on onsen rules in English in the onsen. Not all western tourists are aware of them, as I found out.

Leisure Self

10/10

Exceptional

16 Jan 2026

Gerardo

There was a shuttle expecting us outside Yudanaka station, even though it's just a 6min walk to the hotel, but much appreciated when you're carrying bags. The place is beautiful and the private onsen: AMAZING (indoor and outdoor). Breakfast was a nice varied Buffet and loved the provided yukatas. Would definitely go back!

Partner

10/10

Exceptional

15 Jan 2026

Sue

Staff was outstanding. Very helpful. Wonderful breakfast with lots of options

10/10

Exceptional

09 Jan 2026

Sara

The room with private bath is great! Great hospitality, too! We had dinner and breakfast, they’re delicious! Really enjoyed our stay!

Leisure

10/10

Exceptional

08 Jan 2026

Song-sy

Super hospitality! Partner & I appreciated the hotel free shuttle provided. Staff anf service standard commendable.👍
Wished we had stayed longer. So hope to come back to stay at this hotel the next time.

Leisure Partner

2/10

Poor

23 Dec 2025

Maryelle

Cleanliness was lacking . The rooms were dated , and not well well maintained . Toilet smells of dried pee.

10/10

Exceptional

17 Dec 2025

Carlos

Fantastic room! Great amenities. Great nearby restaurants. Staff was friendly, welcoming and kind.

Leisure Family

10/10

Exceptional

14 Dec 2025

Coleen

Fabulous location with lovely traditional rooms. Shuttle to and from station and to the Snow Monkey park with ample time to see the monkeys. Shops and restaurants within walking distance.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Alie

Our family of six had a lovely stay! We loved the dinner/breakfast/free shuttle to the snow monkeys and train and the staff was so friendly and helpful. Would highly recommend !

Leisure Family

10/10

Exceptional

11 Nov 2025

Naoko

The staff was friendly and nice. The van driver gave us rides to and from Snow Monkey Park and to the train station - very helpful! We enjoyed the dinner and breakfast came with the plan. We also enjoyed the inside/outside hot springs. Affordable hotel with excellent customer service!

Leisure Family

8/10

Excellent

19 Oct 2025

John

Manager and staff were super friendly and helpful. Room was very spacious. Traditional sleeping mat was very comfortable and I probably got my best night's sleep while on this trip. Walls are a little thin, but all guests were quiet and respectful of others. Baths looked great but unfortunately didn't get to use them. With size 15 feet I wouldn't expect any of the hotel slippers to fit. We had excellent meals within a 5 minute walk. Really enjoyed Yamanouchi!

Leisure Partner

8/10

Excellent

06 May 2025

Regina

It was really nice, we had 2 rooms for our family and one of the room had a private hot spring (I think they only have it in the first floor). When you’re booking it’s better to book the rooms in one name if you’re planning on multiple rooms, so that way they can put you guys together but it was fine because we got one room with an Onsen. They also park your car for you because they have their own parking space and they give back your keys at check out.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Dominika

Amazing stay

Amazing stay. The gentleman at the front desk who spoke great English was lovely, he helped us with everything and was also attentive during our kaiseki dinner, helping explain everything. We had a tatami room, it was nice, the bathroom a little dated, but the onsen was fabulous. The outdoor onsen was beautiful. Loved our stay here and can recommend it to anyone.

Partner

10/10

Exceptional

18 Apr 2025

Emma

We stayed here for the ryokan experience and to visit the snow monkeys which we perfectly achieved. The dinner was a masterpiece with so many small dishes I couldn’t count. The staff were lovely and helped get us to the snow monkeys for opening time and arranged to collect us to drop us back to the station which was so appreciated.

Leisure Family

10/10

Exceptional

04 Apr 2025

Verified traveler

Relaxing trip to Yudanaka

Wonderful stay in Yudanaka Hotel Housei. Everything from check in to check out was superb. The staff were so friendly and helpful. They drove us to the Snow Monkey park and to the train station. The breakfast buffet was delicious with so many traditional foods. Onsen was relaxing after a cold day walking around. Will be back!

Friends_and_family Friends

10/10

Exceptional

01 Apr 2025

Verified traveler

Good atay

Partner

10/10

Exceptional

23 Mar 2025

Aubrey

Went with the half board and used the osen. Both completely exceeded my family's expectations. Loved everything!

Leisure Family

10/10

Exceptional

16 Mar 2025

Aik Leng

Good customer attention and quick check in with bus transport pick up and send off

Leisure

10/10

Exceptional

02 Mar 2025

Thu

Lovely ryokan experience

Great hotel, really nice and accommodating staff. It's a great way to have a traditional ryokan experience. Great size room, and great location for the small town. Really good value for what you get, we would love to come back.

Partner

10/10

Exceptional

23 Feb 2025

SONYA

Great central location in Yamanouchi

This is a great family friendly hotel. We booked a room with a private onsen which was absolutely worth the extra cost. The hotel has a shuttle which will take you to/from the Yudanaka station and the snow monkey park. This was a great place to stay.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Sadie

Great hotel. Friendly staff. They picked us up from train station and took us to monkey park. Its made our one night stay easy. The onsen was nice. Not much food around town, so go to dinner early.

Leisure Friends

10/10

Exceptional

03 Feb 2025

Tina

Amazing onsen and the friendliest staff you will ever meet. The traditional Japanese room was large and futons were comfier than expected.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Nicole

Staying at the hotel was a unique Japanese experience. Outdoor onsen was magical. Freezing out of the water, but lovely and warm in the water. There was a Japanese garden around the bath. Staff were friendly and had a good sense of humour. There was a free shuttle to the station and the snow monkey park. The hotel was only 8 minutes walk from the station. Thank you Housei Hotel for an enjoyable stay.

Leisure Family

10/10

Exceptional

24 Jan 2025

Jade

The staff was standout at Hotel Housei, they went above and beyond to ensure enjoyable stay. The meals were beautifully presented with wide variety of different foods. The room was spacious with tatami mats. Loved the indoor and outdoor baths / springs. Close to everything. Unexpected top notch service and value, indeed a winner.

Leisure Self

8/10

Excellent

12 Jan 2025

Verified traveler

Free pick from the train station. Free shuttle to the monkey park. Onsite onsen was nice.Went there every night. Service was very good. my only minor issue was that breakfast was the same everyday.

Friends_and_family Family

8/10

Excellent

12 Jan 2025

isaac

We loved the size of the rooms. The views from the rooms were spectacular too. However, most staff cannot converse well in English hence do note. Loved the onsen. Only issue was that our request in getting extra towels was rejected.

Leisure Family

10/10

Exceptional

30 Dec 2024

Kalpesh

Awesome place to stay

Nice, clean hotel. Great location

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Pierce

Hidden Gem: Hotel Housei in Yudanaka

We discovered a lovely gem in Yudanaka, Hotel Housei, a mere 7-minute walk from Yudanaka Station. For added convenience, the hotel offers complimentary pickup and drop-off services from the station with prior arrangement.

The hotel's personalized touch impressed us:

- Complimentary shuttle services to and from the famous Snow Monkey park at our desired times
- Spacious rooms with beautiful tatami mats and stunning outdoor/indoor onsen facilities

The dinner was exceptional – Sukiyaki beef. Breakfast was traditional Japanese-style, adding to the authentic experience.

Hotel Housei exceeded our expectations, and we would love to return. Additional amenities include a spacious waiting lobby.

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Hwee Chong

Wonderful base to explore the Yamanouchi area

Wonderful ryokan-style hotel. Stayed for 2 nights with half-board, and the meals (dinner and breakfast) were excellent. The staff were attentive and engaging, taking the time to introduce the dinner menu to us.

Chose this place for my children's first ski experience. Just a 30-minute drive to Shiga Kogen where all the ski resorts are.

The hotel offers both indoor and outdoor onsens. Simply superb for a hot, relaxing soak after a day on the ski slopes. Highly recommended!

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

Aislinn

Really fantastic stay. Both for the experience, and easy location to the monkey park (which the staff provided a free shuttle to and from).
Decided to go for half board - breakfast/dinner - and the food was SO good, especially the second night’s dinner. Staff were all wonderful and attentive and the Onsen (indoor and outdoor) was the perfect way to end the day. 10/10 recommend and will stay here again if I’m back in the area.

Leisure Family

10/10

Exceptional

28 Feb 2024

Michael

Really enjoyed my 6-night stay here. It really is a traditional Japanese hotel and experience and loved the friendly and helpful staff, and the location is just a short 10 min scenic stroll across the river to the bus/train station.
Didnt know what to expect but the Japanese style tatami rooms were cosy and comfy, and the outdoor onsen was just what was needed after a day on the ski slopes.
The half-board option is a must if you love Japanese food and each night was like a little banquet with an array of different and fresh local dishes, and was great value.
Not a 5-star hotel by any means if thats your thing, but all in all a great stay and good location and Yudanaka is quaint little village at the foot of the Alps, that is worth a wander around, as Shibuya Onsen and Snow Monkeys are closeby.
Dōmo arigatōgozaimasu

Leisure Self

10/10

Exceptional

26 Feb 2024

Jayvee

Loved my stay at Hotel Housei. Yamanouchi is one of my favourite places in Japan and this is a great place to stay as it is within walking distance of Yudanaka and Shibu Onsen. Hotel Housei provides shuttle service to Snow Monkey Park and Ski areas nearby.

Dining and breakfast options were great.

I must also mention the staff is very English-friendly which made things very easy for me.

Leisure Self

10/10

Exceptional

19 Feb 2024

Angel

The service here was amazing, best stay!!

10/10

Exceptional

15 Feb 2024

We booked two nights here, and it was amazing. The staff was very attentive and helpful, they even shuttle you to and from monkey park, and the train station! Which I had no idea, so it was a lovely surprise. The outdoor and indoor baths were a fun experience. Our rooms were also clean and comfortable to be in. We’re not used to the traditional Japanese beds, but we managed! Overall experience was lovely. I will definitely be going back next time

Leisure Partner

10/10

Exceptional

21 Jan 2024

Jason

Yamanouchi’s Best Small Hotel

This place is simply a gem, everything about the hotel, staff, food was too class and a major benefit was the free on site onsen facilities.

It is close to the train station and plenty of great dinning options within easy walking distance from the hotel.

The hotel also offers free shuttle bus services for you to the station, the snow monkeys and a few other places, they even took me to the chemist to get medicine for one of our family group members.

Cannot rate this hotel highly enough👍

Friends_and_family Family

10/10

Exceptional

12 Jan 2024

Verified traveler

Great onsen experience at bargain price

I picked this hotel for visiting snow monkey hot spring park and its shuttle service to the park and train station. The staff are very friendly. They don’t speak English but using google translate between them and guests solves any barrier. The hotel is dated and it shows but I found everything clean enough and had a very comfortable stay. Highly booking with the meal included. A very good idea all and all and they have both indoor and outdoor onsen areas. Rooms are fairly large and shuttle service is convenient. The owner is friendly and outgoing. I wouldn’t come here only for onsen experience and it was a great stay to combine it with other destinations in the area.

Self

10/10

Exceptional

04 Jan 2024

darren

awesome staff!

10/10

Exceptional

16 Dec 2023

Chris

The staff provided such a warm welcome and really helped create an enjoyable visit for our family. We very much appreciated the complimentary shuttle service and while we only speak English, the staff were so patient with us and we were able to communicate fine. We appreciated being able to store our luggage there after check out. The Japanese-style room with tatami mats and futons really completed our memorable experience of traditional Japanese hospitality. Thank you.

Leisure Family

8/10

Excellent

24 Jul 2023

Bryan

The staff were very helpful. The room was spacious. It was amazing to have our own private in-room onsen! We really enjoyed that. It was wonderful to have close access to the Jigakudani Monkey Park and the amazing mountain peaks. My complaint might be directed toward the property or it might be directed toward Expedia. Expedia explicitly stated that there was laundry, but there was no laundry available in the hotel. I specifically looked to book a hotel with laundry in the midst of our mountain trekking trip. I had to schlep my family's bags of dirty clothes 15 minutes across town and sit in a laundromat since there was none in the hotel. Expedia and Hotel Housei need to sit down together and get all the facts straight!

Leisure Family_with_children

10/10

Exceptional

28 Mar 2023

David

We loved staying at Hotel Housei. The staff was so nice. They went out of their way to help. As you are out of the city, English is more challenging but they really try to help communicate with you and ensure your needs are met. I would recommend staying here to really immerse yourself with the Japanese culture. Stay in the Ryokans to sleep on the futon. Rooms are spacious. They provide Kimonos for the Onsen (super relaxing) and a shuttle to see the snow monkeys (really convenient). The hotel is walking distance from the train station. Note that it is about 30 mins to the ski area of Shiga Kogen but they have a bus/shuttle readily available to get to the slopes. I cant speak highly enough of the staff and how friendly and nice they are. I would recommend staying here and would come back.

Leisure Family

10/10

Exceptional

26 Feb 2023

Rebecca

Great onsen...short local bus ride from monkey park. Get the half board option, great dinner and breakfast. Hot springs was great..traditional..no bathing suit.

Leisure Family

8/10

Excellent

15 Feb 2023

Verified traveler

Great food and good location

Self

10/10

Exceptional

06 Feb 2023

Julie Ann

Experienced Japan in traditional way.

My stay here is definitely one of the highlights of my Japan trip.

All the staffs are welcoming. The hospitality they gave to me is superb. The room is so spacious specially for solo traveller like me. And felt the traditional room/atmosphere. I enjoyed the whole afternoon staying inside the hotel with tatami floors.

They brought me to snow monkey park entrance and to Yudanaka train station the next day.

If you are booking with them, make sure include the halfboard (dinner and buffet breakfast). I enjoyed the food a lot while wearing the traditional dress yukata which they provides.

Self

10/10

Exceptional

02 Feb 2023

sheila

Staff so hospitable. Picked me up the bus station and the meals pre -arranged is a must to enjoy local cuisine. It's hard to get food nearby on winter time. My private Onsen at is amazing.

Leisure Self

10/10

Exceptional

28 Jan 2023

Haley

Staff was very helpful & friendly, and the room was beautiful!
Maybe bring your own pillow, though, if you’re a side-sleeper.

Leisure Friends

10/10

Exceptional

10 Jan 2023

Loved the hospitality of the hotel staff. Enjoyed the stay there and the staff made it easy for us to get around with the free shuttle service to snow monkey park and the train station. We loved the outdoor natural onsen. The breakfast was good as well, good variety of cooked and fresh Japanese food.

Leisure Friends

8/10

Excellent

07 Jan 2023

Derwin

Great place to stay to see the snow monkeys

Comfortable, clean, and close to the bus station. Shuttle to see the snow monkeys was great. Onsen was awesome. Traditional Japanese meals.

Friends_and_family Family

10/10

Exceptional

31 Dec 2022

Zheyun

Wonderfully welcoming staff! We were impressed by the service at check in! They also helped us store luggage on the check out date and offered a ride to the station. We were able to take the free shuttle to see the Snow monkey park (ride at 9:30am and pickup at 12pm). They were very helpful overall, providing recommendation and help with finding restaurant and also providing help with taking the bus to ski resort. Nice Japanese buffet style breakfast and all day onsen. Very cute local speciality stands in the front desk for purchase as gifts. Overall, highly recommend it! Really enjoyed interacting with the staff here.

Leisure Friends

10/10

Exceptional

26 Nov 2022

Alex

The service was excellent throughout my stay. They provided me transport to Monkey Park, and there after to Liyama station for my onward trip. Service was really attentive and always with a smile!

Leisure Family

10/10

Exceptional

05 Dec 2021

Nathaniel

First-class service and and good pricing.

This is my favorite hotel. Although the price is reasonable they are always generous and kind, feeding me delicious meals, parking my car and providing an outdoor onsen which is a special experience in the snow.

Self

10/10

Exceptional

10 Nov 2020

Verified traveler

highly recommend

i highly recommend this hotel price is reasonable. i book room with private onsen which is satisfiable.definitely i will come back in the future

Partner

10/10

Exceptional

13 Jan 2020

Chun Weng

The hotel we will keep coming back in the future

One of the best choices I had made was to book this hotel. The helpful staff and hotel transport drivers even brought us to the Jigokudani Monkey Park and Sora Terrace when they knew we did not know how to go there. On our visit to Sora Terrace, the driver drove to pick us up when we contacted the hotel to say that the place had closed for the day, it had turned dark (5.30 pm) and that we were stranded at the exit of the place. We are most grateful to the staff there. particularly the drivers and counter staff.

Friends_and_family Family

8/10

Excellent

05 May 2019

Neo

Good breakfast spread. Polite and helpful staff. Complimentary transfer to train station & snow monkey park.

Leisure Family

10/10

Exceptional

26 Apr 2019

Mert

Incredible Onsen, dinner and staff

Truly great hotel. We got picked up from the station for no extra charge which is always nice. Staff were incredibly friendly from the very outset. English speaking was limited but really didn't matter as the staff went above and beyond in satisfying requests including a very special kids meal. The Onsen natural hot spring bath (indoors and outdoors) was very special. It was also open all night so I went in a few times in the middle of the night when jet lagged. Every course at dinner was delicious. Local area limited but free transfer to and from monkey park, which we were there to see. Accommodation like a traditional woman but very very reasonable price. Very satisfied customer, especially thanks to the amazing staff

Family

10/10

Exceptional

29 Jan 2019

Kurt

Nice hotel and hospitality, thank you.

We had a great time staying in this hotel for one night as a great finale before we headed home after 10 days Japan and ski trip. The staff picked us up at Yudanaka station and shuffled us to the snow monkey park, and we satisfyingly saw many monkeys in bath. This hotel is not located at the busiest part of town so don't expect to do much in neighborhood. However, two spa (one inside and one outdoor) were clean and enjoyable. The traditional Japanese dinnner and the breakfast buffet both exceeded our expectation. Although the staffs can't speak much English, that was not a problem because they understand most and communicate well by excellent translation app. This is clearly a underrated hotel which got a perfect score in hospitality.

Family

10/10

Exceptional

29 Jan 2019

Michael

Restfull stay with nice Onsen

This hotel has comfortable futon beds, large room with Tatami and private restroom. The Onsen has both indoor and outdoor baths. Hotel is in proximity to the Snow monkeys, a recommended stay.

Family

8/10

Excellent

07 Jan 2019

tanyu

Winter stay

Amazing night at Yamadaka!!!
Very kindness staff they provide us a free shuttle service from station to hotel and to snow monkey park.
In addition, they also provide a short transport to Shibu onsen.
Nice dinner and breakfast, It mostly valuable base on my experience with Ryokan in Japan

Family

10/10

Exceptional

02 Jan 2019

Jessica

Hotel Housei is the PERFECT Japanese style hotel!

We wanted a traditional Japanese style hotel experience and Hotel Housei was PERFECT! Our room included tea service, kimono style robes and house shoes, and a private onsen with a sliding window open to the snow outside!! Breakfast was buffet style with both familiar and adventurous selections and we were even served traditional Japanese mochi soup (Ozoni) on New Year’s Day! The hotel provided free shuttle service to and from Snow Monkey Park, recommended sledding locations for beginners, and even helped us install the tire chains on our car. Some of the staff spoke English and those who did not patiently used the Google Translate app to communicate with us. We will DEFINITELY be returning to Hotel Housei!

Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Amazing staff and facilities

Amazing stay, staffs are very friendly and helpful. They could pick you up from station and take you to snow monkey park. The room also has private onsen.

Friends

10/10

Exceptional

16 Nov 2018

Verified traveler

Very helpful staff, nice area, great view, gr3at food

Leisure Self

10/10

Exceptional

13 Nov 2018

Lisa

Great traditional experience

What a sweet, traditional Japanese hotel, complete with futon and pillows to sit on. Much more comfortable that I though sleeping on a cushion would be. Very nice staff. Although they didn't speak English, they had printed sheets with all the information needed translated. Very nice onsen, especially the outdoor pool. Very clean and well maintained.

8/10

Excellent

16 Feb 2026

KIM

겍실은 께끗했으나 좀 낡기는.했어요.
직원들은 매우 친잘했습니다.
석식 조식 모두 맛있었어요.
스노 몽키 파크로 가는 셔틀 버스가 아침 9시 30분에 있어요. 오후에 도착해서 쉬고 다음날 이 버스를 타고 스노 몽키 파크에 가는 것을 추천합니다.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Andrea

Todo fue maravilloso! La atención 10/10
Permiten la entrada a los onsen con tatuajes
Quizás lo unico que cambiaria un poco es la comida del desayuno buffet, seria bueno poner mas variedad.
En general un bello ryokan

Leisure Partner

6/10

Pleasant

25 Jan 2026

Man Yee

早餐極失望，有些房間非常舊，房間真的需要提升，晚上九點大堂就完全關燈，走廊也完全關燈，回房間非常深暗！

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Sai Kit Cedric

Their staff are friendly & helpful as always!

Leisure Self

10/10

Exceptional

11 Jan 2026

Miriam

El
Personal muy amable

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

LIU

非常好

10/10

Exceptional

19 Dec 2025

Sai Kit Cedric

All employees in the hotel are nice & helpful.

Leisure Self

10/10

Exceptional

27 Nov 2025

Hugo

Increíblemente amables y un bonito onsen

10/10

Exceptional

01 Nov 2025

YASUKO

客室は流石に古いですが.従業員の方が皆さま親切で楽しくてとても良いです。２年連続で泊まらせていただきましたがまた来年もお世話になりたいと思います。
お食事もとてもおいしかったです。

Leisure Family

8/10

Excellent

19 Jul 2025

宿泊費が安かったので、どうかなと思いましたが、料理や温泉など満足でした。掃除も行き届いていました。施設が古いのはやむを得ないと思います。

Leisure Self

8/10

Excellent

15 May 2025

YUKIHARU

トイレの(小さな)不良　即修理してくれました

Self

10/10

Exceptional

05 May 2025

HITOSHI

子供2人連れて宿泊。荷物は車で到着時スタッフの方が手伝ってくれて子供の相手もしてくれました。部屋は最上階の部屋で宿泊でマットレスも適度な硬さで快適でした！夜ご飯は近くの松美食堂さんで、朝食はホテルで美味しく食べました！値段がかなり良心的だったのですがサービスもよく満足してます。

Leisure Family_with_children

10/10

Exceptional

04 May 2025

値段以上の価値あり。大変満足。

8/10

Excellent

21 Apr 2025

としあき

料理美味しかったです。

10/10

Exceptional

03 Mar 2025

MAKOTO

良い風呂です。

古さは仕方ないですが、スタッフさんの快い対応は評価に値します。お風呂の温度がぬるいんじゃないですか？と、言いましたらすぐに温度を上げてくれました。何回かリピートしていますが、いつも気持ち良く帰路につけます。

Self

8/10

Excellent

23 Feb 2025

Taro

施設は価格なりで駐車場が少し不便ですが
朝、車の雪下ろしをしてくれててとても助かりました
スタッフさんは皆さん愛想が良く
志賀高原の上の宿泊施設ではなく湯田中のこのホテルに再訪してみようと思います

Leisure Self

10/10

Exceptional

05 Feb 2025

sangjoon

가격 대비 좋은 호텔입니다.

체크인부터 체크 아웃까지 친절했습니다.

조식은 기본적인 깔끔한 식단이 였습니다.

(간단한 빵과 과일, 죽과 간단한 일본 가정식)

석식은 사시미 (회)와 메인 (찜이나 샤브계열 간단한 불로 조리하는 음식)3가지가 나오고 디저트도 함께 나옵니다.

회는 항상 주시고 메인요리는 매일 변경됩니다.

직접 가져오는 주류도 함께 먹을수도 있고 호텔 로비에 주류도 팔고 있어서 석식때 구입하여 같이 먹을 수 있습니다.

숙소는 전체적으로 큰 편이구 단지 벽쪽에서 찬바람이 나옵니다.

그리고 온풍기로 난방을 하다보니 실내가 많이 건조해집니다.

온천은 생각보다 작으며 그래도 야외 온천탕과 내부 온천탕이 있으며 깨끗하게 관리 되고 있습니다.

탕의 온도는 계란 반숙이 될거 같은 매우 뜨거운 온도일때가 가끔있습니다. (매우 뜨겁습니다.)

렌트카를 이용하신다면 호텔 직원분이 주차도 해주십니다. (시간을 말하면 차를 호텔 앞에 준비도 시켜주십니다.)

근처 스키장과 원숭이 공원은 무료 픽업 서비스를 해주시는걸로 알고있습니다. (전 렌트카 이용하여서 잘 모릅니다.)

호텔은 천체적으로 연식이 있어서 오래되었습니다.
하지만 깨끗하게 관리하고 있는 느낌을 받았습니다.
직원들은 나이가 있으시지만 친절하게 응대를 잘해주십니다.

가격 대비 좋은 호텔인거 같습니다.

편히 이용하기 좋습니다.

Friends_and_family Friends

4/10

Poor

28 Jan 2025

Verified traveler

フロントがホスピタリティに欠けて残念

予約とは違うグレードの低い部屋に案内されたので、フロントへ確認と変更を依頼すると、予定の部屋に急遽水回りの工事が入った為できないとのこと。それなら、なぜチェックイン時に何も告げないのかな？と思いつつ、途方に暮れていると、案内担当から部屋の準備ができたので変更する？とのこと。無事予約通りの部屋にはなったが、特に謝罪もなく…。フロントとのやり取りは万事がこの調子で、まるで海外のホテルのよう。最初から旅気分も台無しでした…。
宿泊した2Fの廊下にはトイレのような臭気が漂っていて、ディナー会場は合宿所のような殺風景な場所で金額に見合ったものではありませんでした。
唯一、温泉の露天風呂だけは評価できるので大変残念…。

Business

6/10

Pleasant

26 Jan 2025

Sai Kit Cedric

Expedia said this hotel has laundry service. However, when we ask the hotel staff about where we can use the laundry, they recommend us go to coin laundry shop which need 9-11 mins walk. I think the hotel info provided in Expedia is not accurate.

Leisure Friends

10/10

Exceptional

13 Jan 2025

よしひさ

温泉が最高でした。スキー場（X-JAMと竜王）へのシャトルバスもあり便利でした。

Leisure Partner

8/10

Excellent

22 Dec 2024

Verified traveler

Friendly staff

Very friendly staff at the hotel, they helped a lot and were very welcoming in English! They had a nice dinner and solid breakfast (with some western dishes). At the end I was positively surprised with a free transfer to the station. Definitely recommend.

Partner

10/10

Exceptional

17 Dec 2024

Amaranta

El personal del hotel es muy atento, fueron por nosotros a la estación y hay shuttle al parque de los monos. Está muy cerca de la estación.

Leisure Family

10/10

Exceptional

11 Dec 2024

Verified traveler

お値段以上の充実した内容でした

料理と温泉は、非常によかったです。施設は古さを感じますが、整備されていて特に問題はありませんでした。

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

ETSUKO

お世辞にもお部屋は綺麗とは言えません。
浴衣・スリッパのサイズは1サイズのみ。宴会場ですれ違った大柄の男性はアニメキャラクターのバ◯ボンのように浴衣の丈が膝下2センチくらいの着こなしになっていました。
人手不足からかお風呂の脱衣場は定期的な掃除が出来ておらずバレリーナのようにつま先で歩かなくてはなりません。
建物は老朽化が進み、増改築を繰り返したのかとても複雑な構造です。火災がおこらないことを祈りました。
夕食は宴会場に用意されます。煮物は着席してから、茶碗蒸しは直前に置いてくださったのでしょう。温かく美味しくいただきました。
朝食はバイキング。まあ、それなりです。残念なのは用意されていたジュースが100％ではなかったこと。このあたりは健康意識をあげなければいけませんね。

ここまぜ酷評でなぜ5スターをつけたのか？
それはスタッフの方々に嫌な思いを一つもしなかったからです。
今回、わたしたちの旅は愛犬のお誕生日を祝うために近くにある「三才駅」に行くことが目的でした。そのためには愛犬と泊まれる宿探しをChatGPTと使い検索しました。愛犬同伴の確認をメールでしたところとても温かい返信をいただき、到着してからも犬にも私達にも優しく接していただきました。
苦しいコロナ期を乗り越えた旅行業界はこれから回復していかなければなりません。とても応援したくなるそんな宿でした。
脱衣場にルンバを置いて、浴衣はフロントで選ぶ。
これだけで少し改善できるかも。。。

10/10

Exceptional

20 Nov 2024

Anna

Fin japansk hotel i ægte japanske stil. De havde en fin onsen/spa som var seperat kønsopdelt. Fin service. Meget tradionelt japansk morgenmad.
Et fint hotel hvis man vil prøve at bo i japanske stil og gammel stil

Partner

8/10

Excellent

19 Oct 2024

Takanori

コスパよし

古さは否めないですが料理からすると料金はかなり安いと思います。

Self

8/10

Excellent

18 Oct 2024

Takashi

コスパ良し

・駅に近い
・設備は古いが、清掃がゆき届いている
・朝食、夕食共美味
・２年前はBS視聴不可だったが、今回可であった

Self

8/10

Excellent

30 Sep 2024

sou

温泉はとてもいい
部屋が古いのが気になったが、値段的には満足

Leisure Self

8/10

Excellent

15 Jul 2024

ENKOKU

受付が無気力のようでした

Leisure Friends

8/10

Excellent

09 May 2024

YUKIKO

朝食バイキングが良かったです

Leisure Family_with_children

8/10

Excellent

26 Apr 2024

???

温泉が湯質，雰囲気　誠に結構でした

Leisure Self

6/10

Pleasant

22 Apr 2024

KAZUFUMI

長野マラソンで利用しました

駐車場はありますが、車のキーを預けて宿の方が移動させるので、頻繁の車で出かけるのには向いていません。
長野マラソンの宿泊客には慣れているので、朝も早くからチェックアウトができ、車も直ぐに持ってきてくれました。
設備は値段なりで、畳は張り替えてありましたが設備の古さは目立ちます。
温泉は広くゆったり浸かれますが、露天は結構熱かったので、子供は入れないかもしれません。

Self

10/10

Exceptional

03 Mar 2024

????

値段の割に料理が良い

Leisure Self