Suminoyu

Japan , Nagano
Nagano, Shibu-Onsen,Yamanouchi,Shimotakai-gun
Show on Google | Map

50 reviews shown

10/10

Exceptional

10 Jan 2026

Echo

A cozy onsen ryokan with very attentive and helpful male staff. I was truly impressed by his excellent service and will definitely return for another stay. Both dinner and breakfast were delicious. Although the onsen is not very large, it offers both indoor and outdoor baths and was pleasantly quiet with few people around.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Alejandro

Excellent service, amazed with the attention during the check in and check out service, incredible experience durin the dinner en breakfast service. All 9 baths incluided in rate, awesome stay

Leisure Friends

2/10

Poor

01 Aug 2025

Miroslav

We lost a money 100% for the reason, that no one was able to make check in after 10 p.m. We must to find and pay another hotel :-((((((

10/10

Exceptional

16 Jul 2025

Lisa

Loved our experience. Only issue was the bed was not enough mattress for us but maybe others would not take issue. Other than that everything was a 10/10. Food was unique and delicious, service excellent, clean and of course the Onsen’s we so fun. Beautiful little town.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Brad

Nicer Ryokan for the area. Obvious reason to stay is to visit the Shibu Onsen facilities and the Snow Monkey Park and this is a great option for those activities. Pretty close to the Shiga Kogen resort. Check the Map before booking as it is not in Nagano despite the address. Diner and breakfast with Half board was very good and staff were friendly and helpful. Free shuttles were a bonus.

Leisure Family

10/10

Exceptional

08 May 2025

Suzanne

Ryokan Suminoyu was absolutely wonderful. We had a traditional Japanese room with two twin futons. The bathroom and shower were modern and lovely. The staff spoke English and were very gracious about our attempts to speak Japanese. The location is perfect; tucked on a quaint street in the heart of Shibu Onsen. We were picked up from the Yudanaka Station by the staff who monitored our train arrival time and were there to retrieve us when we arrived. There were also two very convenient morning shuttles to the Snow Monkey park. The walk back was down hill and only took 25 minutes. There were cabs there if you needed one. We were absolutely delighted with our Kaiseki style dinners and breakfasts. They were prepared and served beautifully and the wait staff were very gracious in explaining the various dishes and in what order to eat them. I cannot praise Ryokan Suminoyu enough. Thank you to the staff for making our first Ryokan and Onsen experience one we will never forget.

Leisure Friends

10/10

Exceptional

08 Apr 2025

Karen

A welcome slowdown in pace at a top notch Ryokan

Thoroughly enjoyed my stay. From the pickup at the station to the drop off at the Snow Monkey Park, to the “key” to the local Onsen circuit…this was a welcome reprieve from the crazy pace of Tokyo and Kyoto.
Everyone was so friendly and helpful, dinner and breakfast meals were all amazing and the rooms and facilities were clean and comfortable. I would go back in a heartbeat.
And to top it all off, I accidentally left my shampoo and conditioner and before I’d realized it, they drove it over to me and gave it to me in the train before it departed, going way above expectations!

Self

10/10

Exceptional

06 Apr 2025

John

For an authentic Japanese experience this is the place to go. Staff wonderfully helpful, picked us up from the Monkey Park when we arrived, also put on an early breakfast for us as well as early transport to the railway station.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Alan

The whole stay was a great experience. The staff were amazingly helpful. We needed to be picked up from the station and they came. I needed a PowerPoint adapter abd tgey were able to loan me one. We needed to get back to the station earlier than their set time abd tgey accommodated us. Well done guys, it was great.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Karen

Great service, from check in to check out.
Amenities available were great & dinning room staff were very friendly & explained all the dishes.
Onsen was fabulous

Leisure Partner

10/10

Exceptional

25 Feb 2025

Sami

Excellent service. Delicious meals at the Ryokan and they catered to my dietary needs! They made me delicious vegan and gluten-free dinner and breakfast. I loved the bathhouse as well.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Virginia

wonderful Ryokan with delightful staff

We had a wonderful two night stay here, one in a traditional Japanese room and one in a modern Japanese room. The staff did everything to make us welcome; they are super friendly and helpful. You have everything you need for a stay in an onsen town. The kaiseki dinner was delicious - served in a dining room not in the room, and breakfast wonderful too. The roof level onsen is clean and tidy and has great views from the outside pools - the men's more so as the women's have a bamboo discretion fence. But you can see over it. Collected and dropped at Yudanaka station to meet our trains Heartily recommend.

Partner

10/10

Exceptional

24 Dec 2024

Adam

Incredible rooftop bathing

Fantastic ryokan within Shibu Onsen - the rooftop spring are so nice that we barely felt the need to leave the town, and the food and service was amazing

Partner

10/10

Exceptional

20 Nov 2024

Shufang

Unique dining, excellent service

Leisure Family

10/10

Exceptional

08 Apr 2024

cody

This place was amazing! Never have I stayed with a more friendly staff. They were very helpful with everything.
The tradition Japanese experience was perfect from the public hot baths to the great food served at dinner and breakfast!

Friends_and_family Family

10/10

Exceptional

29 Mar 2024

Joanne

A lovely traditional Ryokan. The staff were lovely and welcoming and went out of their way to make our stay memorable. They offer free collection and delivery to the train station and drop off to the snow monkey resort. The food is beautifully presented and very traditional. They also have a lovely onsen to enjoy.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Lorenzo

A wonderful time

A really special place. Amazing room, onsen and food. The service was absolutely amazing. We had the most special time.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2024

Lynn

Judanaka station transfers were so very convenient for us as well as the transfers to Snow Monkey Park. The staff were incredibly patient and helpful even though we did not speak Japanese. The food served was really incredible. Even the kids meal was very thoughtfully planned and tasty. Location was perfect, it was so close to the shrine and a tiny play area with snow for kids was right next door. They also had a foot bath and next to an area with foot baths. The onsen on site was very nice especially the outdoor one. Not crowded at all. We had everything we needed, even great espresso at the front desk. We loved our stay.

Leisure Family

10/10

Exceptional

29 Jan 2024

Ward

First rate service

The place shows it’s age a little but the hospitality is first rate

Partner

10/10

Exceptional

22 Jan 2024

Boon Kiat

Best Ryokan to stay.

the stay was very nice, very nice lady boss and very friendly,
The room was large and extremely cozy and warm for ryokan stay.

breakfast and dinner we have was so good. just love it.

They supplied us with the key for the 9 public onsens and all the instructions. We also had all the necessary items for the onsen trips including warm jackets for going out.

The onsen at the hotel is indoor and outdoor with an amazing view outdoors.

Partner

10/10

Exceptional

14 Jan 2024

Kia Hung

Fantastic Stay

Definitely the best decision to change our booking (for 03 families) to Suminoyu Ryokan as the overall stay was a superb one right from the start. It was also a 2nd time stay in this ryokan for one of us.

Lady proprietor greeted us warmly outside the ryokan after we had parked our cars and her team immediately sprang into action welcoming and helping us with the bags and parking. It had snowed the night before so the roads were snowed in and iced and very cold.

As we were heading into snow monkey park, lady boss was concerned with the ladies' footwear and gladly offered her personal snow boots to 2 of our female travellers.

The rooms were clean, cosy and well maintained taking into account that the ryokan was fully booked.

Dinner and breakfast were served in a room separated for each travelling party. Service were prompt and excellent especially from a lady staff ( Filipina) who is always obliging and smiley.

The Onsen on the top floor was good and we enjoyed hot soaks daily with an awesome view of the mountain range.

Check out was swift and the farewell experience from lady owner and her team was with the highest recognition to their guests. They stood and waited to bid goodbye out in the cold even when we gestured that we would take a while to get ready.

Overall it was a great stay and the experience we had was exceptional from the team in Suminoyu Ryokan.

Thank you Suminoyu Ryokan, we will sure to be back!

Friends_and_family Family

10/10

Exceptional

01 Jan 2024

James

The staff were so kind and helpful, and the included meals were exquisite. We were picked up from Yudanaka station and driven to the Snow Monkey Park the next morning. The location is within a block of two public onsens, but the hotel’s own onsen is even nicer and well-appointed.

Leisure Friends

10/10

Exceptional

19 Apr 2023

Carlos

Great Ryokan Experience

Lovely ryokan experience at a reasonable price! Felt like a new property, with great rooms, food, and hospitality for our entire stay. Highly recommended for your first time staying at a ryokan, especially in an onsen village

Partner

10/10

Exceptional

15 Apr 2023

matt

Lovely small traditional onsen hotel.

Lovely small hotel. Very clean, great service. Great onsen on top floor. Traditional Japanese dinner was excellent.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2023

Betty

My room was lovely and comfortable, the staff was very pleasant, friendly and helpful. The superb dinner and breakfast were really memorable and a highlight of my trip!

Leisure Self

10/10

Exceptional

23 Mar 2023

Leah

Such a good time. Definitely would book again!

Really nice place. You get access to the 9 onsen nearby and the town is cute and quiet. Definitely opt in for meals, they are AMAZING.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2023

Verified traveler

Had a lovely stay at this Ryokan and would highly recommended it.

Staff were kind & accomandating and made sure I felt welcome as a solo traveller. When they heard I intended to visit the monkey park the day I arrived, they especially arranged for transportation to take me there.

The ryokan is english-friendly, especially my server for dinner who could hold a conversation. Food featured local ingredients and was excellent.

Self

10/10

Exceptional

28 Jan 2020

Verified traveler

Lovely staff and excellent Onsen at this ryokan. The meals were fantastic too.

Leisure Partner

10/10

Exceptional

22 Jan 2020

Kristina

This property is beautifully maintained and operated. The staff goes above and beyond to assist in explaining what is offered at their facility and the surrounding area. The location is ideal to explore the town and Monkey Park. It is also close to public transportion. They offer shuttle service to and from the train station which is very helpful.

Leisure Family

10/10

Exceptional

02 Jan 2020

JustinS

Top marks for this beautiful place. Highly recommended to add this into your Japan trip. Stay 2 days, minimum. Enjoy the hospitality from their wonderful staff and soak in the Onsen throughout the village. Truly beautiful, relaxing, and also the meals were incredible. Traditional fare, come hungry and be prepared to ask questions.

Leisure Partner

10/10

Exceptional

10 Oct 2019

Verified traveler

This was a fantastic true japanese experience. Staff were so obliging and the food excellent. Cannot fault it.

Leisure Partner

10/10

Exceptional

10 Sep 2019

Tina

Great hosts, speaks English well and very informative

Leisure Partner

10/10

Exceptional

07 Sep 2019

Omar

Amazing property. The ryokan style rooms were clean and had everything we needed with a private bathroom but no shower in the room. The staff was amazing - friendly and very helpful. We needed help figuring out part of our itinerary and they got us the taxi we needed and even offered to shuttle us in their van from the train station.

The service was amazing but so was the food. Well worth the price for the dinner and breakfast. Thank you so so much!

Leisure Partner

10/10

Exceptional

26 Apr 2019

Caitlin

This was our favourite nights stay in Japan so far

This Ryokan was an incredible experience - the host was extremely friendly and accommodating. It is in a great area with a lot of onsens around, or your own onsen on the top floor of the Ryokan. The host will take you to the snow monkey trail and pick you up/drop off at the station. Highly recommend this place is you’re looking for a Ryokan experience!!

Partner

10/10

Exceptional

06 Apr 2019

Marlene

Marlene

Marvelous experience, very traditional,excellent bathing experience.

10/10

Exceptional

30 Mar 2019

Verified traveler

Loved the unique experience! Very friendly staff! Definitely worth the trip

Leisure Partner

10/10

Exceptional

23 Mar 2019

MSH

We loved this hotel experience. It was our first time staying at a Ryokan and it really offered us what felt like an authentically Japanese cultural experience. The welcome and orientation process by English speaking staff made us feel very comfortable right away; we were escorted to our room and treated to tea and a locally made pastry; the traditions of the local onsen were explained, including how to wear the yakuta and how to access the public baths, as well as the bath on the top floor of this hotel. The breakfast in the morning was stunningly beautiful -- I wish we had reserved dinner too! And there is a free shuttle to the train station in the morning if you need it. The hotel also offers a shuttle to the Snow Monkey Park. Shibu Onsen is a beautiful little town, truly a gem, in my view.

Leisure Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Best onsen in the city. Mountain views are breathtaking.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2019

Verified traveler

Enjoyed tremendously the rooftop level onsen which was both indoor and outdoor. No need to venture out in cold to public onsens! Extremely friendly and responsive staff.

Leisure Family

10/10

Exceptional

18 Feb 2019

Verified traveler

Very welcoming and professional staff. Relaxing stay with excellent half board option.

Leisure Partner

10/10

Exceptional

15 Feb 2019

Doreen

Best little inn

Amazing little inn. Staff were excellent, very helpful & friendly. Hot springs were excellent both in the hotel and the old ones we had access to in the lovely town of Shibu. Inn had shuttle to train station & to Snow Monkey park. Best hotel/inn on our entire trip to Japan.

Partner

10/10

Exceptional

01 Dec 2018

Verified traveler

Nice hotel with great staff hospitality. Really enjoy the stat especially the free 9 public bath which is a good experience for non-Japanese like me.

10/10

Exceptional

12 Nov 2018

tal

Great experience

Stay in the ryokan is very good way to experience the Japanese way, both in living and in eating. Staff is most helpful and friendly.

Partner

10/10

Exceptional

06 Nov 2018

Corinne

Just perfect!

Excellent stay. Amazing dinner and breakfast included, extremelly professional service. Perfect value for money.

Partner

10/10

Exceptional

15 Oct 2018

Helmut

Pleasant stay - delicious food

Most friendly and helpful stuff, delicious breakfast and dinner with many courses, in great location. The rooftop onsen in the ryokan is available all night and has also an outdoor tub - will come back for sure

Partner

10/10

Exceptional

10 May 2018

Francesca

Located at the edge of a quaint and small town, this hotel took us by surprise, in a good way. We booked a traditional room with half board. I would definitely recommend you book this. The dinner and breakfast was absolutely delicious. They served kaiseki (traditional japanese dinner) and had about 10 different dishes, so although the servings seems small, it will get you full. Same with the breakfast. The room is simple but charming, old but very clean and the futons were very comfortable. They have a shared bath on the top floor and their own indoor and outdoor onsen. You also get a key to access the 9 onsens of Shibu Onsen which I would highly recommend you try. And on top of that, the staff is incredibly friendly and helpful (they also speak very good english). They helped us figure out a schedule for our departure to Kyoto the next day and offered to drive us early to the station so we can catch our train. I would visit Shibu Onsen just to stay at this hotel again.

10/10

Exceptional

06 Apr 2018

Andrea

Excellent hotej

Excellent location, food and staff. I highly recommend this hotel!

8/10

Excellent

02 Apr 2018

Mr H O M

Authentic Japanese Ryokan Experience

A truly authentic traditional Japanese ryokan (inn) and onsen (hot spring bath) experience. Great room in Japanese tatami style with sliding doors. As it was still Spring during the day there was a \"kotatsu\" in the room - a low table with integrated electric blanket to keep your lower body toasty. Then in the evening while you're at dinner someone will set out the futon. The room has a personal toilet but for bathing you use the shared bathroom on the top (6th) floor.

Customer service was always eager & polite. Suminoyu got in touch to find out my train's arrival & arranged pickup by minibus. Suminoyu also provide a shuttle to the train station when checking out. Transport to Jigokudani Monkey Park is also provided but only one way & in the morning. That said it is only a 30 minute trek by foot back to Suminoyu.

As one of the participating Ryokans a guest here has automatic access to the 9 traditional Onsens around Shiba. Despite limited English, Suminoyu staff helped explain how to do the 9 Onsen experience & provided a key, yukata and towel. Upon request you can get a special printed cloth on which you use the official stamps from each onsen & a stamp from the local shrine. It is said if you complete all 9 baths & the shrine you will have good health and good luck.

Dinner & breakfast is \"kaiseki\", the equivalent of haute cuisine. Many small dishes of multiple flavours presented beautifully. Chopsticks only & your palate might be challenged.

8/10

Excellent

26 Feb 2018

Verified traveler

Really great service

Everyone at the ryokan was really nice and hospitable, the service was amazing. We were given a lift to the monkey park nearby and driven to the train station the next morning for free. One thing to note, our room did not have an attached shower (only a toilet and sink), we were told this was the case for most rooms and instead, guests shower on the 6th floor where the onsen is located. So please be aware if this matters to you.

Family

10/10

Exceptional

27 Jan 2018

Diane

an amazing experience

This as an amazing place to stay. A traditional ryokan, complete with its own onsen (male and female) plus access to the public onsens in the town. Amazing kind hosts – including bringing my glasses to the railway station when I left them behind! The half board option is recommended – you get amazing traditional Japanese meals. The room was comfortable with a fridge, small bathroom, supplies for using the onsen, futon and warming table, plus supplies to make tea. The building has an elevator, is well maintained and is in a great location for the snow monkeys – plus they have a shuttle to take you to the park (and to the local rail station). Make sure you arrive before about 6pm if you want dinner though they kept the meal for me as I didn’t get there until 7 – but you need to let them know. Plus make sure you get there before 10pm.