Suimeikan

Japan , Nagano
Andaman and Nicobar Islands, ALHW COLONY AUSTINABAD
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100 reviews shown

8/10

Excellent

19 Jan 2026

Orlando

The room was clean but a little old and a couple spots creaked. Staff was friendly and helpful. The gym/pool was not free even though i had a suite and the buffet had a good variety but it was hell to walk around. The open air bath was really far away and was given 1 water bottle because i was solo? Again, on a suite? There may seem to be a lot of issues but it was still better than most 4 star hotels.

Leisure Self

10/10

Exceptional

11 Jan 2026

Jin

The hotel is amazing, room really clean and comfortable

Business_and_leisure Partner

8/10

Excellent

14 Dec 2025

Jianing

Old hotel with character. Nice breakfast.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Theresa

Nice hotel. They provide pickup from the Gero station to the hotel. The osen was the best and I love it.

8/10

Excellent

03 Nov 2025

De Quan Alex

It would have been better if breakfast had been served as individual sets rather than a buffet. The buffet area felt quite overwhelming when everyone was trying to get their food, and some guests even cut the line. Serving breakfast at the tables would help create a more comfortable and orderly dining experience.

Leisure Partner

10/10

Exceptional

24 Oct 2025

James

Check in staff were exceptional! Although we speak some Nihongo, a technically Eigo-competent staffer clearly explained all aspects essential to our visit. Very helpful.

Leisure Family

6/10

Pleasant

18 Jun 2025

Alexandra

Hot springs and everything one needed for the spa

Leisure Family

8/10

Excellent

21 May 2025

Tat

Property is huge. Onsen water probably one of the best in Japan. Facilities varied but dated. Not much dining in the area. Staff good value for money.

Leisure Partner

6/10

Pleasant

13 May 2025

yu jin

It’s ok but definitely can improve more, especially on cleaning and maintaining properties.

Leisure Family

10/10

Exceptional

30 Apr 2025

Michelle

Enjoyable stay

There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Jessie

Great option close to the train stations. 3 onsens plus a pool and fitness center. Options to eat nearby. Would stay again.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Suk Jin

I highly recommend the hotel.

Leisure Family

10/10

Exceptional

08 Jan 2025

Siok Leng

The hotel is big and could cater to big crowds without having the guests feeling overcrowding. The 3 onsens are spread over 3 different blocks of building but very walkable within indoor (hence no concern about rain or cold weather). Buffet breakfast was excellent with good spread of western and Japanese cuisine. Parking onsite is complimentary and the hotel is walkable to small town with eateries, shops and cafes. The option to have western and Japanese beddings in the room is good especially when travelling with elderly. The young ones can experience sleeping on tatami while the western bedding provides comfort for the elderly.

Leisure Family

8/10

Excellent

29 Dec 2024

Ollie

Nice but ...

Wished they would have told us we needed a reservation to eat at any of the restaurants at the hotel. Check in was a little hectic but efficient. The room was very nice and comfortable.

Partner

6/10

Pleasant

03 Dec 2024

Verified traveler

The most dirtiest 4 star hotel I’ve ever stayed

At check in, the staffs handles the luggage for Japanese visitors ONLY, not anyone else. All 3 onsite restaurants serve reservations only, no walk-ins, and the staffs doesn’t tell you at all until you found out yourselves. No in-room slippers besides the one wears within the hotel. No hair brush at all, there’s only one in the public onsen area which was terribly dirty that used by everyone. The outdoor onsen was okay, but the panoramic onsen has water keep dripping down to your head from the ceiling because of the steams. The room is the smallest comparing to other onsen hotels, the TV is very small, the bathroom is extremely small and dirty, the shower curtain has dead bug, stains, mildew and mold on it. The buffet breakfast is very poor and simply me, not much varieties, plus 85% of stuffs are vegetarian, the restaurant closes at 10am, but they STOP refilling any of the food trays anymore from 9am at one of the mornings during my stay. This is totally should not be rated as a 4 star hotel, you feel like been staying at a 2.5 star ryokan!!! No services and not clean. Will never ever staying here again and totally not recommended.

Self

10/10

Exceptional

01 Nov 2024

POH INN

Restaurant manager does NOT dare to manage noisy diners who were obviously a disturbing to others in the same limited space. Not the right attitude even though the customers are fellow Japanese.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Hiroko

Very quiet and safe. Traditional Japanese atmosphere. We love it very much.

Leisure Family

10/10

Exceptional

10 Oct 2024

Verified traveler

Beautiful onsen. And so many different choices.

Partner

10/10

Exceptional

08 Oct 2024

Fiona

Beautiful, restorative… serene.

Leisure

8/10

Excellent

23 Jul 2024

Siu Wai Sylvia

Onsen is good

Leisure Family

10/10

Exceptional

24 May 2024

Wai Cheong

Room is big, clean and 3 hot springs . Breakfast many choice but not of fruit .

Friends_and_family Family

10/10

Exceptional

23 May 2024

Wai Cheong

酒店地方大，分三幢，舒服，任何時候都可以浸溫泉。自助早餐水果不多，算不錯

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

Eddie

How do I put this? I wish I could stay there for more days. It was so relaxing and worry free staying there. Room was clean, staff were top notch, all the details were just perfect!

Leisure Family

8/10

Excellent

05 Mar 2024

Hyojin

Great hot spring in Sumeikan after each meal

It was wonderful stay at Sumeikan and enjoyed three different public bath with my wife. The stffs are friendly and it was nice experience for twin beds and Japanese style hot table with tadami floor. However, my room was mountain view and we were nat able to enjoy brookview this time.

10/10

Exceptional

31 Jan 2024

Jaime

It was our first staying at a Ryokan, we enjoyed our stay because our rooms are big and comfortable. The morning bath at the open air bath during sub zero temperature was my most unforgettable experience. Would definitely visit again when I go back to Japan.

Leisure Family

6/10

Pleasant

25 Dec 2023

YUEN TING

We booked the traditional suite room, it was so big and comfy, the only thing I really didn’t like is the hair dryer, it is the very old one that fixed on the wall with very low heat and air came out. We asked the hotel for any portable hairdryer but they didn’t have it. For woman like me with long hair, you better bring your own hairdryer, if not you probably need to dry your hair with at least 20mins just like me. I will come again if they change the hair dryer, if not I believe gero have lots of other options too

Leisure Partner

10/10

Exceptional

26 Nov 2023

Helen

I love the Suimeikan! This is the 5th time I've stayed at the hotel. Their onsen is THE best and they have three great onsen options. Our room was clean and spacious. Love the traditional tatami room. Also, their breakfast buffet is really delicious, especially if you like Japanese breakfast - although their butter roll is amazing!

Leisure Friends

6/10

Pleasant

30 Oct 2023

BENJAMIN

French restaurant Barden Barden was horrible and they served unknown food of nationality.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Chun Yu

Awesome hotel stay

Clean room and comfortable stay. Hot spring was awesome!

Friends_and_family Family

10/10

Exceptional

23 Oct 2023

Helen

Outstanding

We loved the Suimeken. We were warmly welcomed upon entering, and a friendly staff guided us around since it’s a fairly large compound. We were very happy with our room and the facilities all around. Great place to come unwind.

Partner

10/10

Exceptional

08 Oct 2023

John

Large all amenities style resort

Leisure

8/10

Excellent

29 Jul 2023

Holly

The beautiful grand old lady - we had a Japanese style room which find out the type of the room was not for everyone- hard to get up from floor since we are seniors. But other than that like having personal guide to take to your room after checking in was a huge help. Restaurants and breakfast buffets were good. It’s an old Japanese hotel which will give you great old Japanese hospitality but not modern ones. We had good experience.

Leisure Partner

10/10

Exceptional

04 Apr 2023

Ervin

This place has everything you need in a full service onsen resort hotel, and it has the history to go with it. Great place for families, couple or solo travellers. Easy access to Gero station. Multiple restaurants in the hotel if you don't wish to head out. 3 different baths, including one that is open 24hrs. The size of the hotel (biggest in Gero) means there is a lack of intimacy and privacy that you get from a smaller, more family-run onsen ryokan. Also, it can get busy with a lot of people moving around, but it's also lively because of that. Probably the best breakfast buffet I've had in an onsen hotel. I'll probably try another ryokan if I'm in Gero again but this makes a great first-time stay.

Leisure Self

10/10

Exceptional

03 Apr 2023

Thanarat

Room is clean and staffs are very nice.

Leisure Family

10/10

Exceptional

30 Mar 2023

Helen

This is the best place for onsen. We love staying here as the staff is friendly and helpful.

Leisure Family

10/10

Exceptional

17 Dec 2022

Jack

Amazing service, great breakfast, excellent location, would stay again!

Leisure Friends

8/10

Excellent

05 Dec 2022

Verified traveler

Great experience

The onsens are very good. Location was good as well, walking distance to gero attractions. I also left lmy personal device when i left and the staff courier it back to me very promptly upon notifying them.

10/10

Exceptional

05 Dec 2022

Lim Seok Hoon

Walkable to Gero station. There's shuttle bus to and fro station but there's schedule. Check with the schedule.

Leisure Self

10/10

Exceptional

12 Nov 2022

Anthony

Excellent hotel!

The room was very nice, spacious, and clean. I loved how the shower & bath had its own separate room in the bathroom. The multiple onsens were nice - 3 separate onsem areas spaced throughout the hotel.

10/10

Exceptional

14 Feb 2020

Verified traveler

Absolutely incredible! It went above and beyond my expectations with very friendly staff, a beautiful room with a gorgeous view of the mt behind the station, and a large array of delicious food at the breakfast buffet. Additionally, we had access to all three onsen within the hotel for free, with none of them feeling overcrowded and all well maintained with beautiful designs.

Leisure Partner

8/10

Excellent

11 Jan 2020

Verified traveler

Very nice hot-spring, especially the panorama and outdoor ones

Leisure Partner

8/10

Excellent

09 Dec 2019

Verified traveler

The hot spring is good. Though the hotel a bit old, it is still clean.

Leisure Family

8/10

Excellent

02 Sep 2019

Sinae

In general, facility conditions were good but breakfast quality is not good. No worth to pay.

Friends_and_family Family

8/10

Excellent

05 Aug 2019

Verified traveler

Japansese dinner meal quality was kind of mediocre. We actually asked for a change to Chinese food on our 2nd night, which was surprisingly good. Onsen quality was excellent. Breakfast was also good too.

Leisure Family

8/10

Excellent

19 Jun 2019

steven

Everything you want in hot spring- Japanese style

japanese style room much labor involve Everything you want in Onsen is there. 3 include open onsen on level 1 , multi pools plus sauna on Level 3 and great view onsen on Level 9.
Things to consider , gym and covered pool there is charges ,wifi not available on level 4 , there onsen tax not include in room rate.

Family

10/10

Exceptional

03 Jun 2019

Verified traveler

There are many great and historical arts.
Very traditional hotel.
Good hot spring.

Leisure Partner

8/10

Excellent

23 Apr 2019

pui lam

Overall clean and comfort experience. However, the WiFi network was very unstable.

Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

nicd onsen hotel, very good and plenty of choices for breakfast

Partner

8/10

Excellent

08 Mar 2019

Verified traveler

The hotel is huge and self contained with 3 buildings, 3 onsen facilities and 3-4 restaurants. Just 2-3 minutes walk from the JR station very conveniently located. Strangely enough, the town itself appears dead with most restaurants closed during this winter/spring season.

Leisure Family

8/10

Excellent

05 Feb 2019

Jessica

Onsen is good
But no dinner offered if dinner was not booked

10/10

Exceptional

10 Dec 2018

Louisa

It was awesome to stay in the hotel! The food was nice and overall service was incredible

Partner

10/10

Exceptional

03 Dec 2018

Verified traveler

Close to JR - 2mins walk.. Also like the fact that they have shuttle bus to the JR.
.

10/10

Exceptional

25 Nov 2018

Apple

Great hotel! We stayed in the deluxe room and it was very spacious, with a separate area with chairs, balcony with chairs, a separate changing area, mini pantry and separate toileting and shower area. Dinner in room was 9 course and very extravagant. Buffet breakfast was great too with plenty of western and japanese selection. 3 onsens was too much, we only stay one night and had to try all 3. Even dessert at lobby cafe was good, tried the parfait and it was yummy. Staff was very attentive, friendly and helpful. Overall very nice stay.

Family

10/10

Exceptional

17 Nov 2018

EvonYap

No Comments....We have an excellent stay at Suimeikan

8/10

Excellent

10 Oct 2018

Verified traveler

hotel is ok but personal belongings is better to be kept when they are cleaning up the room.

6/10

Pleasant

07 Oct 2018

Verified traveler

Wifi only available in the lobby.....not in the room.
Reception staff far from friendly....almost downright rude.

Friends

8/10

Excellent

29 Apr 2018

Okay for a traditional Japanese Onsen hotel, but my wife was not very comfortable about all the 3 Onsens in this hotel. The Onsen on the ground floor was not well covered, so we can actually see all males having Onsen in the open from the hotel room or common walkway at the upper floor. Also level 3 and level 9 onsen one side of it is with many glass panel facing the opposite hotel and facilities which make it not comfortable for certain Asian travelers....

Partner

10/10

Exceptional

27 Apr 2018

Dev

Amazing place to be at with family!

Our family absolutely loved the place, the hotel staff were very nice and friendly, all the onsen pools were clean and well kept, and the room was beautiful. The location of the hotel was perfect as well, right in between the town and the train station. No qualms at all with the place.

10/10

Exceptional

29 Dec 2017

Junny

Two Thumbs Up!

The staff at the ryokan were extremely helpful and attentive. We got an informative crash course guide by one of the staff who even sent us up to our doorstep. The room was surprisingly cosy for my family of four adults, besides being very clean and aesthetically-speaking.

10/10

Exceptional

28 Dec 2017

Dev

Great place for a family vacations.

The place is located right beside the train station and has a beautiful view of the little town. All the staff are friendly and wonderful! We absolutely enjoyed our stay there.

10/10

Exceptional

06 Oct 2017

Honey Lamb

An experience to Japanese hospitality

This place was our retreat in the middle of the trip. From the moment we step into the lobby, there were staffs who lined at the front door and bow to greeting us! So stunning my grand daughter jumped up and one of the staff couldn't hold his laughing :)

We stay in a superior room with futon, Japanese - Western room. The room locate in 7th floor and I believe the whole floor was non- smoking only. I have bad back pain and couldn't sleep on floor, that no problem as the room has twin beds plus for Japanese feel there was a tatami place for seating and if your party more than 2 persons, the extra persons can sleep on futon in that area. A young staff lead us to our room, took all our heavy bags and politely refuse our help!'

The view in my room was perfect: it looked out to the station instead of the bridge and the town. However, I didnt heard much noise from the train as we were on higher floor and the view to the mountain at the morning was beautifulenough!

Our room rate including breakfast, Suimeikan's breakfast was good on itself: There was Japanese dishes as well as Western dishes, plenty of choice! I was fed to my neck :)

I liked our stay at Suimeikan a lot, what's an excellent typical Japanese hospitallity to experienced! Not only the staffs bowed when we ready to leave, the lady owner herself came to the shuttle bus to wave good bye to her guests!Hope that I will have a chance to return to Suimeikan in the future!

10/10

Exceptional

25 Apr 2017

Verified traveler

Great stay! 3 Onsen experience.

I and my husband spend great time at Suimeikan. The hotel was clean and stuff was very friendly. We also enjoyed an awesome traditional Japanese dinner and great selection of breakfast. 3 different onsen/hot springs were so nice and we were very relaxed. One suggestion is that they probably need more English/other language signs. There are quite few overseas travellers who haven't had much onsen experience. It will be helpful for them to understand some rules and remove the confusion.

10/10

Exceptional

22 Apr 2017

Ricky,O

Well trained employees & Excellent experiences

The excellent place to visit if you are looking for the old fashion Japanese hot springs with the mordern facilities.
It is worth mention that the employees are outstanding. The garden located in front of lobby area is gorgeous.
The three hot springs baths are well maintained and spacey. All of us truly enjoyed our stay at Suimeikan.
I will definitely recommend this hotel to other pepole.

8/10

Excellent

22 Apr 2017

Emma

Not too bad

Compare to the other excellent hot spring hotel we stayed, this one is a pass.
The hotel is quite old, so the toilet and room facilities are not in very good condition.
It is also a place for group tours, so it is not a very quiet hot spring hotel as I expected.

Family

10/10

Exceptional

27 Nov 2016

connie w

Nice dinner in room

We enjoyed the half board package because we have very fresh and delicious Japanese food served dish by dish in the room. Staff are very friendly. The hotel reception also has a mandarins speaking staff which is a huge bonus!

Partner

10/10

Exceptional

12 Mar 2026

Kazuko

食事、部屋、お風呂、スタッフなど全て素晴らしい。部屋での食事の際、テーブルの方が望ましい。または正座用の小さな補助椅子が欲しい。

Friends

10/10

Exceptional

26 Feb 2026

chi-chin

服務人員親切、溫泉選擇多樣

Friends_and_family Family

4/10

Poor

23 Feb 2026

Yen Hung

我住兩晚，早餐不好吃，晚餐普普；鋪設床鋪後，桌子竟然擺在走道上，讓人不好行走，露天溫泉的男生區域，隱私性很差，整體而言，住宿感覺不好

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

CHUN KIT

Room is clean. Staffs are super nice and had well trained. Fantastic facility and foods

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Wei-An

服務人員態度非常親切
溫泉設施完善
早餐豐富、美味選擇性高

Friends_and_family Friends

4/10

Poor

14 Dec 2025

ヒロコ

グラスが汚かったです。
口の跡がついていました、

Leisure Family

8/10

Excellent

25 Oct 2025

ナツミ

チェクイン時間15時前にホテルに到着したので荷物と車だけ預けて出かけるつもりが、早くチェックインでき、部屋にも早く入ることができ、早い時間から大浴場に入れてホテルで快適に過ごせました。

Family

6/10

Pleasant

23 Oct 2025

朝食付きのプランで宿泊させて頂きました
布団が思ってたよりペラベラで寝心地が良くなかったです
朝食は冷めてたのと品数が少なかったです

Leisure Friends

10/10

Exceptional

03 Oct 2025

???

温泉付き和洋室に泊まりましたが、泉質は最高で5回以上お風呂に入りました。

Leisure Family

10/10

Exceptional

27 Sep 2025

けいこ

夕方に行われる美術品見学ツアーが面白かったです
お風呂の空き具合もテレビでチェックできるし、館内も敷地もとても広いので、飽きずに過ごせます。

Leisure Family

10/10

Exceptional

17 Sep 2025

tashiro

快適でした

温泉も3ヶ所入り、朝ご飯バイキングも美味しかったです。

Partner

8/10

Excellent

08 Sep 2025

Yasuhiro

よかったです

10/10

Exceptional

23 Aug 2025

Mun Kie

旅館體驗

傳統溫泉旅館，舒服、安靜。

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

ののか

お部屋が広くて過ごしやすかった。庭園の景色もよく癒された。

Leisure Friends

6/10

Pleasant

31 Jul 2025

Chun Kit

Leisure Family

10/10

Exceptional

20 Jun 2025

Haeyoun

호텔 직원분들이 매우 친절하고 게로역에서 도보로도 접근 가능한데 셔틀도 있고, 깨끗하고, 주변 온천 마을도 예쁘고 호텔에 온천도 여러 종류 있는 곳이라 재미있고 좋았습니다. 저녁 식사 예약은 미리 확인하는 것이 좋습니다.

Friends_and_family Family

8/10

Excellent

16 Jun 2025

スタッフの対応が気持ちいい

Leisure Family

8/10

Excellent

15 Jun 2025

Joji

夕方勤務にある男のスタッフの接客態度が傲慢でせっかく他のスタッフは優秀丁寧なのに残念です

Business_and_leisure Friends

10/10

Exceptional

14 Jun 2025

Peiyin

老牌溫泉旅館

火車站後方，旅館非常大，有三棟。每棟都有溫泉池。房間正好面向河邊，待在房間風景也舒服。早餐分和洋式，和式的豐盛好吃。

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

Wai Man Tennia

地點近車站，步行兩分鐘就到飯店，到站時飯店職員已在站外舉牌迎接上接送車，服務週到，飯店內有三個大浴埸可享用，我選擇了最近我房間的，同日浸了兩次溫泉，下呂溫泉非常滑，未試過真係要試下，水明館真係可以再來一次～正

Friends_and_family Family

6/10

Pleasant

05 May 2025

Pui Yee

舊

Leisure Friends

10/10

Exceptional

01 May 2025

Bandou

ホテル内のお風呂3箇所を利用できるのが良かった。スタッフの人も親切で周辺マップも用意してあって、それを見ながら観光できて楽しかった

10/10

Exceptional

12 Apr 2025

YeonJung

건물은 오래된듯한데 잘 가꾼것같고 온천물 매끈매끈 피로 푸는데 좋았고 직원들이 신경을 많이 써주시는게 느껴졌어요. 개인적으론 석식보단 조식이 매우 만족스러웠어요. 주차장 넓고, 도보 5분거리에 로손이 있고 로손부터 쭉 둘러볼수있는 상점들이 있어서 산책하기도 좋았어요. 다음에 또 게로온천 들릴 의향 있어요.

Leisure Partner

10/10

Exceptional

11 Apr 2025

SEONGWHO

만족스러운 여행

벚꽃이 만개한 봄 편안하게 쉬고 왔습니다. 온천 물이 매끌매끌 너무 좋았습니다. 다음에 다시 가고 싶은 곳입니다.

Friends_and_family Family

8/10

Excellent

02 Apr 2025

子連れで宿泊しました。チェックイン時