Ngo House Villa

Vietnam , Hoi An - Danang - Central
HOI AN, 99 Nguyen Phuc Tan Minh An
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16 reviews shown

2/10

Poor

21 Jan 2026

Vinayak Rama

This was a very disappointing stay, and I’m writing this so other travelers don’t go through the same issues.

The room was nothing like the pictures shown on Expedia. When I raised this and requested a room change, the property manager was rude, careless, and unhelpful. Even after I clearly showed three major problems with proof and photos, the manager acknowledged the issues but then asked for almost triple the price to change the room.

Instead of resolving the problem, they gave multiple excuses for two straight days. I requested a cancellation on the first day itself, but it was ignored with the excuse that they had a tiring day with work and kids. The next day, they said cancellation was possible, but by then I couldn’t proceed because I already had multiple tours booked for the following day.

I’m spending almost two months traveling across Vietnam, and this was the only and by far the worst experience I’ve had across all my stays. That’s why I’m deliberately taking the time to write this review.

This property does not meet the standards of the 8+ rating it currently has, and I would strongly advise travelers to be cautious before booking.

Self

10/10

Exceptional

10 Jan 2026

Adam

really pleasant stay and friendly owners. thank you :)

Self

10/10

Exceptional

25 Jun 2025

Richard

Nice pool to cool off in. secured. Staff is very helpful.

Leisure Self

10/10

Exceptional

03 May 2025

Tara

Location is very convenient, walkable to Old Town.

Leisure Partner

2/10

Poor

24 Mar 2025

Nathalie

A NIGHTMARE

This place and specially the owner are horrible. To avoid if you are old as they do not have any material in case of heart attack. They complain if you made spots despite the fact that they are changing the sheets every 3 days. There are rats in the courtyard. They may forget to clean your room. They refused definitely to indicate the tourist office. They give wrong indications if you ask something. They push to leave before checking time.. And when they say there is no one at the reception it means that they stay all in an other place so you will be alone in the place with the rates...

Self

4/10

Poor

18 Mar 2025

Jane

i was given a room on a different property

10/10

Exceptional

16 Nov 2024

Isiah

Clean & comfortable

10/10

Exceptional

07 Apr 2024

Joanna

My room was really cute and comfortable. The small fridge, kettle and desk were great. It was really nice to be in a quiet area, but still very walkable to visit the sights of the old city

Leisure Self

10/10

Exceptional

26 Mar 2024

Eric

Great stay and staff were helpful with coordinating laundry and luggage storage and transport.

Leisure Partner

10/10

Exceptional

28 Apr 2019

Kim

Our stay here was fabulous, the owner was really helpful and knowledgeable regarding places to eat and visit. The location was close to the old town. Our breakfast was delicious, this was homemade by his mum each morning. We all really enjoyed our stay here.

Family

10/10

Exceptional

21 Apr 2025

Emma

Great

I had a great stay here with my friend. We had booked a triple room, so we each had our own bed. The location was ideal for everything we wanted to do, and it was only a 10-minute walk to the Old Town. The small garden and pool area were really nice, and the property felt safe and private with a gate that could be locked. I’d definitely stay here again if I return to Hoi An.

Friends_and_family Friends

8/10

Excellent

30 Apr 2024

patrick

Je recommande cette hôtel.
Il y a deux chambres qui sont tout au bout de l’hôtel dont les murs sont en papier. La dernière au bout elle a deux mur qui donne sur la ruelle qui est quand même bruyante et les mur sont en papier et les murs entre les deux dernières chambre sont en papier..
Il on rajouté des chambre où il y avait de l’espace donc ma chambre était un ancien garde robe..
Chambre pour personne seul ça prend des bouchons pour dormir.

Leisure Self

8/10

Excellent

03 Jan 2024

Verified traveler

チェックインが置き手紙で門の入り方が分からず、WAで聞いてなんとか入れた。
隣の部屋や外の音が聞こえて騒がしかった
部屋は綺麗だったので満足ではある

Self

10/10

Exceptional

26 Jul 2023

Verified traveler

Good!

Nice little hotel in a quiet alley 5-10 min walk away from everything in Hoi An! Very friendly staff who will happily recommend good places and help with booking

Friends_and_family Friends

8/10

Excellent

24 Apr 2020

Päivi

A quaint place with local flavour

An interesting option for those, who'd like to experience what living in a traditional house is. The room was small and the walls were not soundproof. The karaoke songs of an old neighbor entertained us in the evenings.

There was just enough room for a double bed (we had requested 2 twin beds) and a desk. One wall was covered with an open shelving.

The swimming pool was nice and the yard and reception area were pleasant.

The room was cleaned meticulously every day and the sheets were changed almost daily.

In the beginning we got lost a few times when trying to find the hotel from the labyrinth of small streets.

Partner

10/10

Exceptional

05 Jan 2020

buruhati

立地至便。車道から狭い路地に入るため一瞬ぎょっとするが、徒歩で旧市街からツアーの多く集合するホテルや各都市へのバス会社事務所へも行ける。なお、現在グーグルマップに表示されるピンの位置は1ブロック東へズレているので注意が必要と思われる。
施設はキレイでお湯の出も問題ない。スタッフは英語を解し、フレンドリー。
朝食は前日に6種類の中から選んでおくシステム。手づくりなのが嬉しい。

Leisure Self