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Krystal Grand Residences San Miguel De Allende

Guanajuato · Mexico

Carr. San Miguel - Celaya 41View location

8.6/10Excellent225 Reviews
Cleanliness9.0/109.0
Service8.6/108.6
Comfort9.4/109.4
Condition8.8/108.8
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Krystal Grand Residences San Miguel De Allende

With a stay at Krystal Grand Residences San Miguel de Allende, you'll be centrally located in San Miguel de Allende, a 3-minute drive from Church of San Miguel Arcángel and 14 minutes from La Gruta Spa.

This hotel is 0.1 mi (0.1 km) from Malanquin Golf Club and 1.6 mi (2.6 km) from Allende Institute. Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Service animals not allowed Only dogs are allowed Maximum number of pets per room 2 Pets cannot be left unattended

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet deposit: MXN 100 per stay
    • Pet fee: MXN 700 per pet, per night
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Malanquin Golf Club 0.1 km / 0.1 mi
Allende Institute 2.7 km / 1.7 mi
Juarez Park 3 km / 1.8 mi
Zocalo Folk Art 3.1 km / 1.9 mi
Temple of Immaculate Conception 3.3 km / 2 mi
El Chorro Street 3.4 km / 2.1 mi
Santa Cruz del Chorro Chapel 3.4 km / 2.1 mi
Church of San Miguel Arcángel 3.5 km / 2.2 mi
San Miguel de Allende Historical Museum 3.6 km / 2.2 mi
Allende Garden 3.6 km / 2.2 mi
Iglesia de San Rafael 3.6 km / 2.3 mi
Casa del Mayorazgo de la Canal 3.7 km / 2.3 mi
El Nigromante Ignacio Ramirez Cultural Center 3.8 km / 2.3 mi
Las Monjas Temple 3.8 km / 2.3 mi
El Mirador Viewpoint 3.8 km / 2.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT WITH VIEWSAPARTMENT • WITH VIEWSAPT.WV

    Photos are not available for this room type.

    Krystal Grand Residences San Miguel De Allende

    APARTMENT WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Krystal Grand Residences San Miguel De Allende

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE WITH VIEWSHOUSE • WITH VIEWSCTG.WV

    Photos are not available for this room type.

    Krystal Grand Residences San Miguel De Allende

    HOUSE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    Krystal Grand Residences San Miguel De Allende

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Krystal Grand Residences San Miguel De Allende

8.6
Excellent
225 Reviews
Cleanliness
9.0 /10
Service
8.6 /10
Comfort
9.4 /10
Condition
8.8 /10
Amenities
8.4 /10
75 reviews shown
10/10
Exceptional
27 Jun 2026
Maritza
Thank you to the staff that helped quickly resolve an issue due to our part. It was very clean.
Partner
2/10
Poor
09 Jun 2026
Natalia
El primer día llovió muy duro en San Miguel, la entrada del departamento se inundó, informamos a recepción y pasados unos minutos subió de recepción a entregarme un trapero y un balde para que yo limpiara porque ya no tenían personal. Absolutamente inaceptable.
Family
6/10
Pleasant
06 Jun 2026
Carlos Alberto Fernandez
Safety deposit box wasn’t working - main pool wasn’t working- shower main bedroom wasn’t working properly.
Family
8/10
Excellent
05 May 2026
CESAR
The property is great and a very beautiful place. I paid for breakfast for several days but my experience on day one is really bas almost 2 hours to wait and be served. So I wasted that money and the restaurant is something you should avoid
Family_with_children
4/10
Poor
19 Apr 2026
Oscar
Foreigners BE CAREFUL BOOKING!!! They gave us a room with bad plumbing and when I told them about it the guy just went to spray fabuloso. The problem was interior and they knew it. Also be careful for additions charges, the entrance to enter makes no sense. This is nothing like the Krystal in Cancun. I would recommend going elsewhere!
Family
2/10
Poor
11 Apr 2026
Britney
The property make me stay for like 30 min after I checked out to see everything was okay at the room, but I forgot some expensive stuff, so if it supposed they check everything and they make you wait why they can’t tell you if you forget something:)
Family
8/10
Excellent
02 Apr 2026
Erin
The cleaning staff was great. The reception and concierge service was not as helpful and there were never towels available for the pool. I liked the hotel location and space for the price.
Family_with_children
8/10
Excellent
01 Apr 2026
Ruben
It was good but the should have done breakfast included
Family
6/10
Pleasant
27 Mar 2026
nadia
Room: we had a 2 bdr 2 bath looks just like an apartment. Had a small kitchen which I didn't use. Very quiet, bed was comfy, AC working well and very chic looking.

Location: was safe and gated,clean and 15-20 min from El centro.

I arrived at 5am walked into the small lobby which was freezing cold and lonely. I thought maybe I can have breakfast hang out in waiting area for a bit but restaurant did not open until 8am so I ended up paying for a night just to stay warm and nap. Glad night were available.

Restaurant: food was not what I expected to be. Chilaquiles were chips with warm sauce,beans, rice and only on weekends. Kitchen closed early because we wanted a cocktail after 10pm.

Hotel: premises and main pool was nice. They have a section where people live there also.
Partner
10/10
Exceptional
01 Mar 2026
Gerardo Ignacio
Excelente hotel
10/10
Exceptional
16 Feb 2026
Giovanni
Beautiful hotel !!
Just like the pictures
Leisure Family
2/10
Poor
26 Jan 2026
Fernanda
Before my trip I received several messages from this property asking for additional fees. I didn’t pay and after an intense exchange they finally honored the rate Expedia charged me. Upon arrival I was charged a $100 damage deposit, even though the staff verified there was absolutely no damages to the room when I decided to leave, I have not received my deposit back. The staff were consistently rude and unwilling to help during my stay. The resort amenities are nothing like what’s advertised. The “spa” and steam room had not been working for months. The gym was outdated and dirty. The “restaurant” was staffed with one person for breakfast to cook and serve and the opening hours posted were not observed - 8 am was really 8:45. The room had a foul sewer smell, I found it unbearable and cut my stay short. It’s surprising that Expedia would do business with this property. I need my deposit back and have received no response from them.
Leisure Friends
10/10
Exceptional
21 Jan 2026
Patricia
Resort is great! We stayed in San Domingo condo. Staff was nice and friendly. We mentioned the bad reviews on theft issues. They did not denied it and assured they were addressed. Great place for families to stay. Pool is heated so we enjoyed it even with in cold weather.
Leisure Family_with_children
10/10
Exceptional
07 Jan 2026
Daniel Sepulveda
Nice
Leisure Family_with_children
2/10
Poor
03 Jan 2026
Pietro Luca
Overall the place was below standard and what was advertised.
The two bathrooms smelt of sewage our entire stay. Amenties were scare in a unit for 4 people. Breakfast was terrible. They ran out of milk and could not be bothered to buy this. Pool was cold and the steam room was not operational. I will not be returning to this place again.
Leisure Family
10/10
Exceptional
30 Dec 2025
Angel
Room was cleaned last minute but
10/10
Exceptional
29 Dec 2025
Gerardo
Very clean, friendly check in and staff
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Daniel
The staff was exceptional, very helpful. Everything was very clean, facilities very well maintained.
Friends_and_family Family
10/10
Exceptional
26 Nov 2025
Amparo
For the most part everything was clean, the floor needed a little mopping but it's not a deal breaker.
Leisure Family
2/10
Poor
03 Nov 2025
elva janette
Housekeeping stole my money $300.00!! When I spoke to the manager Iban Torres…he said I should
Have left my money in the safe!! But I was not aware of daily cleaning. I was under the impression it was an airnb!! Either way my money should not have been taken by hotel personnel. We were never told about the ammenities the hotel had to offer! We were given keys and told to have a great time! The manager told
Me..the only thing they could advise me was to file a police report with Mexican authorities. He never apologized on the behalf of his staff!! Very poor service. So basically, if you plan on staying here don’t leave your money behind!
Leisure Friends
10/10
Exceptional
03 Nov 2025
Manuel
Excellent place to stay! They assigned us the room 8B, was a unexpected pleasure to be in such a nice room plenty of individual rooms a private bathrooms, living room and a complete kitchen, also it had a awesome balcony with great views to the pool and San Miguel de Allende surroundings.
Friends_and_family Family
6/10
Pleasant
10 Sep 2025
Isabel
The staff was very unfriendly and the customer service was terrible. I rented a stay for 5 people and only 2 waters were provided. I asked if I could get some water sent to the room and was told they would check with a supervisor, never got a response. The stove did not work, and I was told they would reach out to a supervisor and again nobody got back to me. It was on the pricier side, and I was expecting a reasonable level of customer service, but the staff is truly incompetent and asks you to contact a supervisor even for truly minor requests.
Leisure Family
10/10
Exceptional
20 Jul 2025
Lourdes
This property is beautiful, great service and the staff was amazing.
Leisure Family_with_children
8/10
Excellent
10 Jul 2025
Victor
There is a few staff members, restaurant is limited in working hours, there is nothing nearby room was ok for 1 night stay but not for longer stays, bed was not good to rest. Rooms need extra maintenance
Business_and_leisure Family
10/10
Exceptional
26 May 2025
Martha
I loved the property. Everything was amazing, super comfortable, clean, the staff were great!
Leisure Friends
8/10
Excellent
05 May 2025
Brandon
El hecho de tener cocinera es muy bueno y las amenidades como restaurante y gimnasio, alberca igual son buenas.
Leisure Partner
10/10
Exceptional
01 May 2025
Juanita
Very nice. But I had to cut my Vaca a day short. Due to an emergency. I couldn't get a refund. Trying to contact someone at Expedia but no one seems able to help.😧
10/10
Exceptional
30 Apr 2025
Paul
Nice place. Very convenient.
Leisure Family_with_children
10/10
Exceptional
28 Apr 2025
MIRIAM
All good
10/10
Exceptional
27 Apr 2025
Angie
It was big and spacious . The decor was modern and beautiful . Lots of room for everyone . The staff was very friendly and gracious . Will definitely stay again !
Leisure Family
10/10
Exceptional
22 Feb 2025
tammy
Very nice well maintained property with many amenities. Staff was very welcoming.
10/10
Exceptional
16 Oct 2024
alma
The problem we experience was on second day there we had no hot water, when we reported the problem we were told that maintenace had left for the day. We loved the property and plan to revisit the area. THanks the Garcia's untell next time.
Leisure Family
10/10
Exceptional
27 Sep 2024
Melissa
Had an amazing experience. Staff was friendly, food in restaurant was delicious. Only complaint was there was no hot water during our stay.
Leisure
2/10
Poor
18 Mar 2024
Carolina
My reservation when I arrived at the hotel, was not there , they gave me an emergency room after arguing a long wait, the room was smaller, with capacity for 6 people and not for 8 as I requested, the staff attention was terrible, I didn’t have towers , blankets , and when asked for them they told me that I had to go get them .
Leisure Family_with_children
4/10
Poor
30 Dec 2023
Perla
The rooms don’t have heat and for kids was very cold. We reserved for 3 nights but we left on the second day again was very cold for my little ones. They don’t have portable heater to offer the restaurant it’s for 9 to 4 pm only
No lock on sliding doors so we don’t feel comfortable leaving our things on the room
Leisure Family_with_children
10/10
Exceptional
08 Dec 2023
DORA
Excellent location, clean and the staff was very kind and helpful.
8/10
Excellent
26 Jun 2026
David
Excelente lugar para pasar unos dias..seguramente regresaremos varias veces..solo mejoraría el restaurante y algunas amenidades junto a la alberca q estan descompuestas es todo.
Friends_and_family Family
8/10
Excellent
21 Jun 2026
Luis Fernando
Buena experiencia, la cama es muy confortable, el personal amable
Partner
10/10
Exceptional
15 Jun 2026
Jesus
Todo es perfecto , solo estaría bien que alargaran el tiempo de tomo service y restaurante
10/10
Exceptional
11 Jun 2026
MICHAEL
Todo en Excelentes condiciones
Family_with_children
8/10
Excellent
09 Jun 2026
Carlos
Bien en general
10/10
Exceptional
05 Jun 2026
eduardo machiavelo
Ok
10/10
Exceptional
03 Jun 2026
SERGIO
Excelente estancia, solamente al personal le faltó más empatía
Friends_and_family Family
10/10
Exceptional
19 May 2026
Carlos Manuel
Todo excelente
10/10
Exceptional
16 May 2026
John
Muy lindo lugar. Recomendado
Friends_and_family Family
10/10
Exceptional
13 May 2026
Fermín
Todo ok
Family_with_children
8/10
Excellent
10 May 2026
Carlos Vinicio
Muy bien las albercas, el
Personal amable y las habitaciones muy bien. Fallo un poco la conectividad en televisiones pero en general muy bien todo
Family_with_children
10/10
Exceptional
05 May 2026
Carlos
todo perfecto
8/10
Excellent
05 May 2026
Alexandra
Super hospedaje, solo que el baño de la sala olía mucho a drenaje y la zona de juegos (ajedrez y boliche) está descuidada con piezas rotas o faltantes y a la alberca le falta que la limpien de los insectos que caen al agua. En general vale la pena.
Family_with_children
8/10
Excellent
04 May 2026
Ricardo
Buenas habitaciones , limpias y grandes
Partner
6/10
Pleasant
25 Apr 2026
Edel
No recomiendo desayunar ahí... Pésimo servicio... Comida mala ... No paguen ... Afuera hay mejores cosas y están cerca
Family_with_children
10/10
Exceptional
22 Apr 2026
Graciela
Las villas súper lindas y acogedoras.
Partner
10/10
Exceptional
16 Apr 2026
Lili
La habitación me pareció muy cómodo, práctica y bonita
Family_with_children
10/10
Exceptional
12 Apr 2026
Nelly
Todo es muy comodo ..me gusto mucho
Family_with_children
8/10
Excellent
08 Apr 2026
Brenda
La habitación muy limpia, el
Personal muy agradable pero la alberca está fría,
Friends
8/10
Excellent
08 Apr 2026
Luis
Habitación limpia, estacionamiento cómodo, le falta un poco de mantenimiento a los jardines
Family_with_children
8/10
Excellent
08 Apr 2026
Jhave Omar
Super accesible
Friends_and_family Family
8/10
Excellent
07 Apr 2026
Juan Manuel
Bien
2/10
Poor
04 Apr 2026
MARIA GUADALUPE
De verdad no se hospeden en este hotel . El restaurante no tiene la mitad de los alimentos de la carta, el acceso a areas como el jacuzzi de la terraza esta totalmente restringido. Y lo peor no hay agua!!! Como crees que puede ser tu estancia en un hotel que no hay agua!!! Todos los dias sin excepción cortaban el agua en las noches!! Los comentarios en redes donde han sufrido robos que no son pocos no te permiten dejar en la habitacion con tranquilidad tus cosas de valor.
Family_with_children
10/10
Exceptional
31 Mar 2026
Toffana
Me encantó , es muy privado, las camas y almohadas super cómodas, limpio, silencioso, las amenidades como el ajedrez gigante me encanto
Family_with_children
8/10
Excellent
17 Mar 2026
José Manuel
Faltó hacer la limpieza, cortinas machadas! Falta personal
Friends_and_family Family
10/10
Exceptional
17 Mar 2026
Renato
La habitación estuvo en excelentes condiciones de limpieza y y de distribución así como es fácil encontrar todo lo que requieres, el espacio súper cómodo Y muy recomendable. El personal es increíblemente atento Y en todo momento están al pendiente de que no te haga falta nada. El espacio de estacionamiento es muy grande y tiene todo lo que requieres para estacionar tu carro. La cocina está muy bien equipada así que no dudes en llegar y hospedarte en ese lugar y puedes llevar cosas para refrigerar así como cocinar ya que tiene todos los utensilios que se requieren.
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
Rodrigo
Si todo bien
10/10
Exceptional
01 Mar 2026
Gerardo Ignacio
Excelente lugar, muy cómodo y muy bonito. La atención del personal muy buena y amables
8/10
Excellent
01 Mar 2026
Roman
El servicio del personal en recepción excelente, la limpieza del hotel y las habitaciones de primera.
Desafortunadamente el servicio, calidez y comida en el restaurante, fueron muy desagradables.
deben mejorar eso a la brevedad.
Family_with_children
10/10
Exceptional
28 Feb 2026
Myriam
Todo muy bien
8/10
Excellent
21 Feb 2026
Paulina
Pésima atención en el restaurante..el personal sobre todo te hacen caras te atienden con flojera .
Partner
10/10
Exceptional
20 Feb 2026
José Ernesto
Estancia limpia y cómoda
Leisure Partner
10/10
Exceptional
17 Feb 2026
Antonio
Me tocó estrenar las estancias nuevas y están de lujo
Friends_and_family Friends
10/10
Exceptional
16 Feb 2026
MARCO ANTONIO
Habitación y personal
Leisure
8/10
Excellent
01 Feb 2026
Juan Carlos
En general bien, desafortunadamente el personal de recepción no tiene una actitud favorable, un trato no muy amable
Friends_and_family Family
10/10
Exceptional
29 Jan 2026
JAVIER
Limpieza y tamano
Partner
2/10
Poor
28 Jan 2026
LV
La ubicación del departamento está pésima, se escucha el ruido de la carretera todo el tiempo, la Sra del aseo apaga el boiler y no avisa
El desayuno que está incluido es malísimo, servicio lento, el bufet está frío, los alimentos los calientan en los platos que te sirves
Al final nos cambiaron de departamento y la estancia mejoró
Leisure Family_with_children
8/10
Excellent
02 Jan 2026
Enid
Hubieron algunos detalles que nos hubiera tener desde un principio, pero que tuvimos que solicitar, éramos 4 huéspedes y no había cubiertos, tuvimos que pedir y solamente nos dieron dos servicios, también solicitamos ganchos ya que llegamos y no había y no nos dieron los suficientes para 4 personas ( nos dieron 8) dos ganchos por persona, se les sugiere abastecer lo necesario en proporción a el número de huéspedes, en general todo lo demás estuvo bien, también la limpieza se tuvo que solicitar día con día por qué el día que no la solicitamos no la realizaron, ojalá pudieran poner un espejo de cuerpo completo
Leisure Family
6/10
Pleasant
03 Dec 2025
Karla
El hotel está bien, pero la atención del personal deja que desear… y aparte dejamos unas carteras con efectivo en la caja fuerte y tomaron dinero de una! Tengan mucho cuidado con su dinero y sus cosas de valor.
Leisure Family

Location & surroundings

Krystal Grand Residences San Miguel De Allende
Carr. San Miguel - Celaya 41, San Miguel De Allende, Mexico

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