Burntwood Court Hotel

2/10

Poor

12 Jul 2026

David

Check-in 2pm … the exact time the swimming pool became unavailable for anyone staying at the hotel. Riddle me that. I mean in a way we dodged a bullet, because for anyone booking indirect (i.e. here on hotels.com) if it’s the weekend it’s £20 per adult and £10 per child. Thats adds up.

Perhaps I didn’t read the hotel details well enough before booking. Limited energy to go back and check. However the comment I received from the very pleasant ladies on the spa reception when I queried the above was quite insightful .. ‘yes lots of people complain about the swimming’ talks more to misdirection and misinformation on advertised services than anything else.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Jane

Very pleased with the room and staff were helpful

Partner

6/10

Pleasant

14 Jun 2026

Melanie

The annex building has no seating area outside , the pool i found excessive 30 pound and the family swim ended at 3 after checking in at 2 so left little time , the play areas shown were not available to use in the morning - children get up early but the park had no access until 1130 and check out is 11 !
No phone in the room for emergencies and being away from hotel on a ground level with the window next to road not ideal
very noisy fan from somewhere all night which made sleep difficult.

Friends_and_family Family

8/10

Excellent

21 May 2026

Harry

Despite having a gym spa facility, if you don’t book direct they ask you to pay for them and request in future to go direct to get them included. Generally disappointed as I picked this hotel so I could access those facilities without paying £20 a day.

Despite this the room was clean, tidy and what you would expect. Staff were also friendly so it’s a shame on this point as I’ll find somewhere else to stay in future

Self

6/10

Pleasant

20 May 2026

Ray

£180 per night, did not include gym access or breakfast.
Very outdated room, lightweight bed and bathroom from the 80s. Not worth the money

Self

4/10

Poor

15 May 2026

Richard

Was disappointed as I booked with Expedia, expecting to be able to use the facilities at the hotel. On checking in, I enquired about the facilities and was informed that if I had booked directly with the hotel, I would have been able to use the pool and gym and get breakfast included. To use the gym and pool, I would have to pay extra.

Self

6/10

Pleasant

11 Apr 2026

Karen

Breakfast food was fine coffee and tea cold
Didnt use spa

6/10

Pleasant

04 Mar 2026

Bryan

Was OK. Room was a bit dated and the mattress was rock solid. Food was nice and staff were friendly

Self

2/10

Poor

06 Feb 2026

Donna

Very disappointing, definitely not a 5 star! Checked in, staff member was unsure of systems, manager had to assist ( not a big problem, but staff member wasnt really friendly)

Was then directed to an annex building across the road. Had to walk out in the sleet, got to room and it was so basic, gave vibes of a hostel/retirement home!

Gym and spa is another building away and then charged £20 per visit! Not obvious when booking.

Restaurant is a separate building again, so back out in 1° rain and sleet. Didnt feel safe as a single female in the annex building, no key required to get into building and on the ground floor.

Realised then that the receptionist pre authorised by card £200 rather than £100, was told I would have to wait until checkout 2 days layer and then it could yake a few more days.

I travel twice or three times a moth for work, wouldn't stsy here again. Infact I left after the firstbl hour and booked a premier 10mins down the road!

Business

10/10

Exceptional

19 Jan 2026

Anita Brian

lovely hotel and great breakfast

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Jacqui Darren

Lovely and great choice

Friends_and_family Family

8/10

Excellent

13 Jan 2026

James

Gym, spa fantastic facilities

8/10

Excellent

12 Jan 2026

Paul

Very pleasant welcome from receptionist and a good sized room

8/10

Excellent

11 Dec 2025

Paul

The receptionist was very courteous and welcoming. The room was clean but lacked power points above the dressing table / desk. I had to plug the kettle in underneath the a/m.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Gaetano

Great facilities, lovely staff and decent rooms.

Business Self

2/10

Poor

02 Dec 2025

Erica

Very disappointed stayed in nicer hotels bathroom was dated and it was double superior room tv old then cleaner woke us up early banging about and hoovering on landing loads of boys was raving a car and shouting at 2am and drove off at speed not worth the money

Leisure Partner

6/10

Pleasant

14 Nov 2025

Mark

The rooms are alright. The bathroom was alright. The shower was very small.
IF you book through hotels.com then you have to pay £20 per day to use the facilities i.e. Gym. Not good.
The food in the bar was Okay.
The staff at the hotel were very good and friendly.

Business

10/10

Exceptional

26 Oct 2025

Lynn

Had a fabulous weekend here with family
We ate in the restaurant the food was amazing as was the service. Everywhere was spotless and the beds are so comfortable.
The only downside was there was no main light in the room just lamps which made getting ready in the evening a bit of a pain

Partner

2/10

Poor

07 Aug 2025

Katie

avoid

Upon check in i was told leave the building to go to an annexe, couldnt find annexe so had to return to main reception to be shown where i needed to go. the annexe was dirty, smelly, stunk of cigarettes and the room was in poor condition. i complained and got moved to main hotel where the room wasnt much better.

Business

2/10

Poor

03 Aug 2025

Robert

Avoid dreadful.

I stay away with business everyweek and so have for many years this hasvto be the alround worst hotel i have ever stayed i it wasnt chesp for what i had the lady on reception was so rude on three occasions.The bed was very unconfortable,the room was dirty the room was noisy.i wasnt told the gym was extra andvthe breakfast wasnt included.

Business

10/10

Exceptional

23 Jul 2025

nicholas

I’ve stayed here many times. Rooms are clean, tidy and well looked after. The TV is very small though, so if you want to watch something, it could be a bit of a challenge.

The hotel is in a safe countryside area. I like that there’s nothing else around, but others might prefer more nearby.

Hot fresh breakfast is good, but the coffee isn’t great. I’d like to see more fruit and yoghurt options as I don’t eat a full breakfast.

I’ll happily stay again.

Business Self

2/10

Poor

06 Jul 2025

Verified traveler

The room was really outdated and definitely not worth what we paid.

Partner

4/10

Poor

29 Jun 2025

Janet

I didn't like the fact there was no water in room on arrival also i paid £10 for 4 bottles of water to make tea and coffee also the plug in the sink was stuck when i got it out it was filthy with paper and long dark hairi have taken a picture of the plug apart from that it was fin just the carpets were sated

6/10

Pleasant

21 May 2025

Verified traveler

Needs a revamp to drag it into 21st century

- Hotel is extremely dated. Breakfast was average at best, coffee not great. Radiator in bathroom never turns off, makes the room extremely hot. Lighting in the rooms leaves a lot to be desired (cold white?!), walls are very thin so you can easily be disturbed from the slightest sounds, bathroom big but shower tiny. You get what you pay for ultimately but I will only come here as a last resort if everything else in the area is fully booked. The whole place needs a major revamp to drag it into the 21st century.

+ The grounds and staff are nice

Business

6/10

Pleasant

16 May 2025

Ross

Annoying

Description on Hotels.com doesn’t say that you have to pay extra to use the gym facilities… which is an extra £20..

If I knew this then wouldn’t have booked this accommodation.

Room was basic but clean..

Business

4/10

Poor

15 Apr 2025

Verified traveler

Not worth the money

Misleading booking site showing pool and hot tub but was told to pay 20 British pound at the counter if we want to use the facilities.

The room is at the ground floor and is outdated inside. The window lock is faulty and prompt to break-in, don't feel safe sleeping.

The door need adjustments as light shone through the big gap at the bottom. In addition, the door will only close by slamming or pushing hard with a big bang; so it's noisy whenever other room guest leaving and coming their rooms

We booked for 2 adults but were given 1 towel and 1 hand towel. My partner almost burnt by the towel rack, it was found out it was left at the max heat after the room cleaning.

For a price of 115 British pound per night advertised as \"Luxury hotel in Barnsley with spa and indoor pool \". It was an disappointing and overpriced stay.

Friends_and_family Family

4/10

Poor

31 Mar 2025

Daniel

Expensive for what it is, 5* it is not.

Actually laughable this is a 5 star. We had a superior room. Room was severely dated, there was no main light for the room, just two lamps, my wife advises this makes it quite dark/difficult to get ready on a night. The only full length mirror was in the bathroom again same issue as previous. the double bed looked tiny, perhaps was a small double?! For the price paid and the 5* expectation, I was sourly disappointed, I would go as far to say they are getting away with it due to the fact there is no close competition, would take a premier inn over this drab affair, oh and at half the price no less.

Partner

10/10

Exceptional

25 Mar 2025

nicholas

Ive stayied here many times, good for the price, areas of my room were slighlty tired especially the bed side tables. The tv in the room is incredibly small. Shower and bathroom, superb. Room 8 is near the exit which would be fine if the main doors had a soft close. Breakfast good. Overal id stay again, no major problems.

Business Self

8/10

Excellent

24 Mar 2025

Alan

Two things.
Only one towel in the bathroom.
The bar/restaurant closed at 9.30. This was a bit early as we were meeting some people from overseas that we hadnt see for a long time. We would have liked more time.

Partner

10/10

Exceptional

16 Dec 2024

Matthew

Very nice hotel and lovely staff

8/10

Excellent

28 Nov 2024

Verified traveler

Warm and comfortable hotel but showing its age. Staff excellent.

Business

10/10

Exceptional

05 Nov 2024

Michael

Good place to stay

Business Self

4/10

Poor

03 Nov 2024

David

over priced for standard

over priced very basic room . ridiculous £20 each for use of spa for a day . simple standard breakfast , small choice .

Partner

10/10

Exceptional

23 Oct 2024

Michael

Really nice, w8th a pub next door too

Business Self

10/10

Exceptional

06 Oct 2024

S

Wedding of the yeear

The hotel was very very nice with helpful staff and very clean accomodation. Every aspect of our visit was catered for and the wedding and reception was excellent with nothing forgotten and presented in style.
The only and only aspect which was not quite right for me was that the hotel was a little cold bearing in mind the wether outside.

Partner

6/10

Pleasant

24 Sep 2024

PAUL

Booked the hotel as it stated a gym on Expedia. Was told by reception that gym use was an additional £20. Checked Expedia details again and in small print, it stated that \"pool\" use was £20. I only used the gym. Just seems a steep price when youve already paid for a room.
The room itself was adequate, very little toileries. (2 x tiny shower gels) and the shower overflowed on the 2 occasions that i used it. Staff were friendly and helpful at breakfast when they wrapped my breakfast to go.

Business Self

10/10

Exceptional

17 Sep 2024

Shaun

Staff were excellent, on the boil all day.venue was absolutely amazing and the room we stayed in was excellent. Would recommend to everyone. Thanks again to everyone who made our stay very welcoming.

Leisure Partner

8/10

Excellent

03 Sep 2024

Mark

Nice hotel to stay at pick this hotel due to it having a gym, but when looked further into it it was £20 to use the gym just for 1 night,
Other than that food was good nice hotel

Business

10/10

Exceptional

02 Sep 2024

nicholas

Good, would use again.

Business Self

6/10

Pleasant

19 Aug 2024

Derek

happy ish

lovely hotel and would happily stay again my only issue was the room or more precisely the bathroom felt very warn.
The window was missing blinds but had the runner for some. The door didn't shut correctly and the shower door was stiff to open and close.

The rest of the hotel and our experience was absolutely perfect.

Partner

6/10

Pleasant

15 Aug 2024

john

Good quality room. Very clean but room on ground floor has no privacy as over looks car park with only curtains no blinds, so on summer evening had to close curtains for privacy.

Business

8/10

Excellent

11 Aug 2024

paul

Fantastic place, but breakfast between 8 and 9.30 on a Sunday is a bit early

Leisure Family

8/10

Excellent

04 Aug 2024

Ann

Clean but bed uncomfortable

Nice, clean hotel in quiet surroundings however staff came across rather stern and not particularly friendly. Beds were hard and uncomfortable and the walls were thin as we could hear next door coughing all night. Shower was very loud and again we could next doors shower when they turned it on at 5am. Overall it was ok.

Friends_and_family Family

6/10

Pleasant

11 Jul 2024

Verified traveler

Read fine print.

Read the fine print before booking. Would not have paid to come here if I’d have realised about the £20 for leisure. Problems of booking in a rush and business taking advantage of it not being fully transparent. Bit of a concrete jungle. Huge bathroom but no bath just shower. Really warm room. Firm mattress, not my preference but otherwise ok. Not noisy. Staff friendly.

Business

8/10

Excellent

03 Jul 2024

Tom

Enjoyed it here and would stay again,service and food were good,only criticism is if you don’t book directly with the hotel you have to pay for use of the gym and the spa which isn’t cheap,plus breakfast wasn’t included.

Business

8/10

Excellent

02 Jul 2024

Paul

Exceptional

Very nice and quiet, clean rooms, staff al very helpful, will certainly recommend this place.

Business Self

10/10

Exceptional

16 Jun 2024

Simon

Super stop over and nothing around so extremely quiet.

10/10

Exceptional

12 Jun 2024

Paul

Burntwood is a lovely place to stay

Excellent place to stay.
Site could do with signage from the main road as approaching from the east there isnt any signage.
All in all a very enjoyable stay

Self

10/10

Exceptional

01 Jun 2024

norman

Trip

Was just fine

Business

10/10

Exceptional

21 May 2024

Verified traveler

Staff go above and beyond

Please note gym/swim not included unless you book direct. I didn’t realise this but the staff informed me. I had to pay extra but worth it

Business

6/10

Pleasant

22 Feb 2024

Christopher

Good for a bed for the night

The hotel is good, but not a luxury hotel though, I would compare it to a Premier Inn. Staff were very friendly, breakfast was great, rooms were clean, and the bed was comfortable. There is tea and coffee in the room, but the chair and desk were very uncomfortable to work at. The main bar/restaurant has very little atmosphere and the food is average. Watch out for the extra charges, breakfast and spa access is not included when you book through Hotel.com.

Business

2/10

Poor

07 Feb 2024

Verified traveler

Foul

The most disgusting place I’ve ever had the misfortune to stay. Two rooms tried, both equally as foul and one was supposed to be “the bridal suite”. Blood, hairs, stains of all sorts, mould, damaged furniture, broken electrical equipment, manky old toilet… I could go on and on! Staff weren’t in the least bit surprised or interested. Told to complain to hotels.com not them. Oh… and they hide the fact the pool and gym are a £20 extra in the t&c’s. Avoid like the plague!

Business

10/10

Exceptional

30 Dec 2023

Yvonne

The lovely view from out window. So nice to look out and see green fields.

Leisure Family

10/10

Exceptional

12 Dec 2023

David

Business trip

Stayed here on business and would stay again, room pretty standard but comfortable and very good food in the restaurant.

Business

2/10

Poor

07 Dec 2023

Verified traveler

Not Value for Money or 4 stars worth.

My room was moved. Change of room was terrible, room was ice cold. Heating was not working. When i requested extra blankets, i was given only one for 3 of us. It was -3 degrees and the bathroom was warmer than the room. My 4 year old, my eldery mom and me didnt sleep at all due to how cold we were. We complained to reception but they didnt do more than one extra blanket.

Breakfast options were very basic to none. The staff was trying but there wasnt enough to offer not even a proper coffee machine.

Hotel is not value for money. Clearly lack of staff.

Upon checkin I was informed to get more details on the hotel and how they operate I should have booked directly.

Being a gold member hotels.com member privileges are nil in such hotels.

Spa is at cost and so is softplay. Nothing is included as part of your staff.

I am utterly disappointed and have left with unwell child due to no attention by hotel management on how cold room when it freezing temperatures outside. Staff asked me if I turned on heating noone went to room to check and help.

Hotel bathrooms are outdated and curtains dont close properly.

No more than 2 stars hotel. Not worthy more than that

Friends_and_family Family

10/10

Exceptional

25 Oct 2023

Raymond

A very nice well run hotel with very friendly staff. Good quality food for breakfast and in the bar

Business Self

2/10

Poor

09 Oct 2023

Steven

Hidden spa / gym cost of £20 per day it is in the small print - they would not deduct

Business

6/10

Pleasant

29 Sep 2023

Verified traveler

Staff helpful, rooms dated and need modernisation.

Hotel is tired and needs updating but staff are friendly and helpful. Bed was comfy but the rooms are dated.

Business

4/10

Poor

16 Sep 2023

I

Walls were power thin and you could hear other guests in rooms, water was either boiling hot or freezing cold. Room was very cold

6/10

Pleasant

14 Sep 2023

Barry

Nice hotel and facilities,, really good leisure facilities but the food was mediocre for dining. warm not hot, dried mushrooms for the steak and cold chips and onion rings. When I mentioned the staff just apologized and took my plate.

Business

10/10

Exceptional

23 Jul 2023

Kevin

👍

Leisure Partner

10/10

Exceptional

14 Jul 2023

Ian

Very good hotel, excellent gym facilities, friendly helpful staff and a wide-ranging menu to suit al tastes

Business

6/10

Pleasant

07 Jul 2023

Matthew

There was a power cut overnight. This meant I could not iron clothes, go the gym, watch tv. Although I do not blame the hotel I feel compensation should be paid as I did not enjoy any of the things I paid a lot of money for.

Business

2/10

Poor

03 Jul 2023

Neil

Unfortunately the hotel was very busy with a wedding and the noise, slamming of doors, loud noise was woeful. We tried ringing at 01:00am to complain but no-one answered. We eventually got to sleep around 1:45. The room looked tired and worn. When we complained to reception the following morning there was a total disinterest and lack of concern. We will not be staying here again.

Leisure Partner

8/10

Excellent

14 May 2023

Rebecca

2 night stay whilst visiting friends that live near by. Comfortable, clean room. I thought tv was a little too small and struggled to see the programmes at times. Also, as I was in the building separate from the main hotel I felt a little uneasy coming back at night (as I was travelling alone), and room was at the far end at the back of the building. Staff were friendly, nice breakfast and bar and restaurant were good. Definitely stay again

Leisure Self

10/10

Exceptional

13 Apr 2023

Dale

Deserves more than its current score

X1 night stay. Rating was high 7's - however it should be mid 8's. Good value for money, clean, quiet and a comfy bed. The gym is as good as youll get when working away from home. The staff were all v.pleasant and accomodating.

8/10

Excellent

27 Mar 2023

thomas

terrible customer service

great place to stay but customer service was shocking. i had covid so could not go and when i contacted the hotel they would not cancel the stay or even move it to another date so i had to give the night away to a friend. shocking service. will not stay again.

Partner

4/10

Poor

16 Feb 2023

Danny

Won't be returning.

Additional charge of £20 to use gym and bed was as hard as a concrete slab.

Business

10/10

Exceptional

07 Feb 2023

john

2 day stay superb 👌

We had a stay for 2 days Sunday Monday, the place is spotless, the service superb had evening meal and breakfast the staff are all very friendly and we would go again

Partner

10/10

Exceptional

19 Nov 2022

Shaun

Work and chill

Great relaxing stay whilst working away. Gym, swim and sauna, very nice

Business

8/10

Excellent

19 Oct 2022

John

Lovely grounds, good spa and good food with plenty of choice, but does need bigger TV in bedroom

Business Self

6/10

Pleasant

24 Sep 2022

Christopher

Staff were great. Room seamed for business. Desk and chair and beds. No place to relax apart from bed. Bed was hard didn't get much sleep. Parking outside annexe seams for staff while guests further away.

Self

8/10

Excellent

20 Sep 2022

Verified traveler

Great stay

Great hotel, nice location.

Self

8/10

Excellent

04 Aug 2022

Saleem

nice location

nice room clean free parking nice fresh hot breakfast.

Business Self

4/10

Poor

31 Jul 2022

Michael

Don’t bother!

Stayed for 2 nights here and felt very underwhelmed.Very noisy and need to invest in some sound proofing for the rooms. Clean but very dated. Hardest mattress I’ve had the misfortune to sleep on- it was very uncomfortable and I really ached in the morning .
Breakfast a total rip off at £12 - tinned grapefruit and no other fresh fruit, a few croissants and only toffee yoghurts on offer I ordered poached egg on toast and the eggs were over cooked.
Service could have been better- reception wouldn’t even book a taxi for us - I’d have expected this at £119 a night. Spa not free to staying guests at the weekend-very disappointing when you pay that amount.
Would not come here again - very poor value for money.

Partner