Staindrop Lodge Hotel, Trademark Collection By Wyn

United Kingdom , Sheffield
Sheffield, Lane End Chapeltown
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50 reviews shown

2/10

Poor

01 Dec 2025

Lisa

Given room keys and once up 2 flights of stairs opened door and room had not been cleaned from previous occupants! Went back down and given another room anf again up two flights of stairs the room was in the same state and not be cleaned or beds changed. Back at reception was told to give them 5 minutes to get it sorted!! 5 minutes cleaning did not impress me and so left the propwrtt.

2/10

Poor

23 Nov 2025

Marie

Parking OK. This was booked as a Delux Room with breakfast: No toilet paper, no cups, no glasses, no Internet connection, no coat hangers, no iron, no ironing board, no hair dryer, no mirror in main room, no bin in room, no vanity bin in bathroom, no bath/shower mat. Finally, no breakfast despite receiving email saying we could upgrade from a continental to a full English for £10 each - there was no breakfast available at all. I had to ask at reception for the toilet paper, cups and glasses and was told no breakfast the kitchen is being renovated, ask for a refund for the breakfast. Reception was not manned at all times, there was a notice asking customers to call a mobile number and be patient for someone to arrive. At least the bedding and towels were clean. The carpet needed a vacuum and we could not double lock the key card activated door as the lock was faulty. All in all very disappointing.

Leisure Partner

2/10

Poor

20 Nov 2025

Matt

A truly awful hotel. There was a used BIC razor left in the shower along with previous guests shampoo. The bathroom had not been properly cleaned. Hairs and the previous guests wet bath mat.

I had to visit reception to get towels.

The receptionist was helpful enough, if not disinterested, and the barman friendly enough. These were the only members of staff I interacted with.

A friend stayed in another room. The sheets had not been cleaned and had bloodstains in them?

Friends_and_family Friends

4/10

Poor

17 Nov 2025

James

Room ok, but a bit neglected - dim main light, wonky lampshades. Bar deserted & stank of stale beer (I think). Kitchen closed, so breakfast cancelled & refunded. Nearby Chapeltown ok - tap house is recommended.

Leisure Partner

2/10

Poor

09 Nov 2025

Ryan

OH MY WOW STAY WELL CLEAR!!!

Business

6/10

Pleasant

26 Oct 2025

Anthony

Room could do with a good clean especially bathroom also towel heater didn't work in bathroom

Leisure Partner

6/10

Pleasant

21 Oct 2025

Sharon

Friendly hotel, staff nice and attentive. However this is let down by the cleanliness of the hotel; dirty carpet, broken bathroom door handle, black mould on the shower curtain to name but a few. I dont think the bathroom was cleaned before our arrival! This could be a nice hotel, reasonably priced but they do need to sort out the issues. Breakfast wasn't great, definitely not worth the money paid. Cold hash browns, cold tin tomatoes, and cold mushrooms. It's a shame as the staff were really nice.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Michael

We had booked a one night stay 18th/19th October 2025.

We arrived at around 5.30pm on the 18th and were given the key to room 5. Within 30 minutes all the lights went out in our room. We went back to reception and we were told that it would be sorted within 5 minutes. 20 minutes later we still had no lights and we were losing natural light. Again we went to reception and we were told that it would be sorted shortly. We had a pre booked taxi due at 7.15pm and with no light in the room we had to get changed in the communal toilets.
We returned to the hotel around midnight and our room had lights and power.
This morning we had no hot water in the room therefore could not shower. This again was reported to reception when we checked out. The receptionist promised a call back later in the day to discuss compensation. No call was received.
In view of the situation I would ask that a full refund is made.

Partner

6/10

Pleasant

19 Oct 2025

Gary

Room generally clean and tidy and nice and big, used shower gel left in bath from previous occupants, nice shower with hot water,

Breakfast ? Awful, all tinned products, poor service, poor set up

Business

2/10

Poor

19 Oct 2025

louise

Leaking bidet in the bathroom that caused a the floor to be covered in water so we were unable to use the bathroom or the toilet. We told the guy in reception but nothing was done about it.

Think this place could do with new management who actually want to make it into a proper nice hotel the rooms are plain , outdated , and needs a good spouse up.

Partner

2/10

Poor

19 Oct 2025

Thomas

The room was really not clean. Thick of dust everywhere. Half used shower products in the bathroom. Coffee machine at breakfast was only dispensing hot water. Room next door were so loud. Young men congregating and shouting and slamming doors all night. Hotel not fit to be running. £10 for a full English was extortionate. We should've been paid to stay here.

Leisure Family_with_children

4/10

Poor

17 Oct 2025

Andrew

Dated, dirty and sheets that weren't cleaned.

I've stayed here twice, but never again. I'm generally happy to give a place a second chance, being an ex-hotelier myself and knowing the difficulties of running a hotel well. But....

On my second visit, I was given a room right at the back end of the hotel, so I got to see a fair bit of it on my way there. The entrance is all quite flashy, but behind that the hotel is very dated, and needs a serious deep clean.

There is a bad smell of old grease, the kind you get when a 'restaurant' fries everything and never changes their oil.

The worst thing though, was discovering a plaster stuck the bed sheets when I woke up in the morning. No way that would have survived a trip through a washing machine, so the sheets clearly hadn't been cleaned.

There was nobody at reception at 7am. The lights were off and nobody answered the telephone number. I couldn't tell them about the problem, or request an invoice for my stay.

Tried calling the hotel, but couldn't find a direct number. Complained through hotels.com, and the hotel refused any form of compensation. Hotels.com did offer some OneKey cash which was nice of them to do, but it shouldn't have to be down to them.

I won't stay there again.

On the plus side, if you risk a night at the Staindrop, there is a very nice pub for a good meal and a pub quiz just 2 mins walk down the road, called The Barrel.

Business

4/10

Poor

16 Oct 2025

stephen

Basic but did the job.

8/10

Excellent

12 Oct 2025

Stephen

A very pleasant stay at Staindrop

Staff were very friendly and welcoming, the room was clean and well presented, breakfast was tasty and well cooked.

Friends_and_family Friends

4/10

Poor

12 Oct 2025

Kieron

Bloke at the reception was an absolute Nause. Tried to give me and my cousin a different room because he said it was too big. Paid for a Family Room with 2 double beds. Bloke said he’s going to move us to a room with 2 single beds. Had to argue that We are having the room we paid for. Absolutely Wally.

8/10

Excellent

19 Sep 2025

Bemigho

Exceptional service

Accommodation was as described.
Minor issues but fixed straight away.
Service with a smile 😊

Business

6/10

Pleasant

13 Sep 2025

David

Website photos well out of date

Partner

8/10

Excellent

10 Aug 2025

Magdalena

Every its ok

4/10

Poor

04 Aug 2025

Verified traveler

Needs a lot of work

Positives: Bedroom was spacious, bedlinen clean, breakfast was freshly prepared.
Negatives: Room had a smoky smell, one of the windows had no blinds or curtains, bathroom had hole where light should and was very dark, shower screen covered in mould, neither door locked, no toiletries (was given some when asked at reception), had to get hairdryer from reception (first come first served), breakfast tables poorly cleaned and headboard broken on bed. Was also difficult to get staff at reception desk to help with queries.

Friends_and_family Family

6/10

Pleasant

01 Aug 2025

Sam

Lovely location in quiet village
Ample free parking
We didn’t get chance to use the pub or restaurant so unable to comment
View from room was stunning of the surrounding hills
By car it was 10 minutes into Sheffield city centre or 10 minutes to Barnsley or Rotherham
Easily accessible from the motorway
Nice reception and easy check in with friendly staff
Room was huge in size ( room 12) , the negatives were that the kettle was broken , there was no plug in the bath so couldn’t use the bath for the time we were there, no extra pillows available and the room was dated , we did report the issues but they weren’t rectified , if we didn’t have those problems I would’ve easily given a higher review , lots of good points about our stay and the hotel though still

Leisure Family

4/10

Poor

30 Jul 2025

Ray

Grim

Grim, room needed a deep clean especially the bathroom. No one at reception for a while, then when i popped down in the night alarms going off and no one to be seen

Self

8/10

Excellent

02 Jul 2025

James

Mystery Boooking

Strange, the Hotel told me that my reservations had been cancelled because of a take over of the Hotel group so I booked directly. Hotels,com confirmed the booking but the Hotel did not mention that reservation when I paid against the Hotel Invoice.

Friends_and_family Family

4/10

Poor

28 Jun 2025

Billy

Nice hotel but very noisy. People did not respect the quiet hours rule

Business

4/10

Poor

18 Jun 2025

Paul

Lack confirm very bare and empty basic

Business

10/10

Exceptional

27 Apr 2025

Ian

Nice

6/10

Pleasant

22 Apr 2025

Pauline

Interesting stay

The hotel had apparently changed hands since I booked it. The current owners had only opened 2 weeks before our stay and what they could offer was limited. The rooms are spacious and comfortable and there was plenty of hot water. The bar was open and they plan to open the restaurant soon. We ate at a local pub which was only a short walk from the hotel. The staff were very friendly and helpful.Given I had booked the hotel around 4 months ago as it was convenient for a sporting event we were taking part in over Easter weekend, we were relieved that it was open.

Friends_and_family Family

4/10

Poor

22 Apr 2025

Clive

Would not recommend, the website states that they have a restaurant but when checking in and enquiring about an evening meal was told they only do breakfast. Breakfast service and quality not good, on the second morning went out for breakfast in a local pub, it was cheaper and much better quality and service. Bed not made and room not cleaned after first night's stay

10/10

Exceptional

23 Mar 2025

Tracy

Staff are always friendly & helpful

10/10

Exceptional

06 Mar 2025

Jamielea

Amazing place to stay if u looking for nice quiet place i definitely recommend this one .

4/10

Poor

15 Feb 2025

Emma

The food was diabolical,inedible evening meal sent it back and went hungry,breakfast no better it was cold and my fried eggs were raw! Room was nice and clean,staff very unhelpful

Leisure Partner

10/10

Exceptional

20 Jan 2025

Daniel

Warm & cosy

The room was warm, clean and comfortable. I had a great night's sleep. The hotel itself is conveniently located for Barnsley, Rotherham or Sheffield. There's a Lidl and an ASDA nearby if you need anything, and various late night fast food places in Chapeltown. There's a decent amount of free parking. Make sure you enter through the hotel entrance (on your right as you look at the building)..I arrived in the evening and followed another guest into the left hand entrance and we were stood in the empty bar area for a few mins wondering where everyone was!

Business

4/10

Poor

04 Jan 2025

Steen

Still full off non paying customers who never paid into the system tax’s and NIs.
This should be disclosed before stay.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2024

Norman

Polite staff and really good value.

Leisure Family

4/10

Poor

12 Oct 2024

Julie

Disappointed

Disgusted to receive a parking fine despite my car only being there to drop luggage off when checking in and picking up in the morning and as I did put my registration number in the check in form. The room was ok and had been recently renovated but the furniture was old. Stair and hall areas very much in need of renovation. No choice at all for breakfast, full English or full English, nit great.

Friends_and_family Family

8/10

Excellent

26 Aug 2024

Stephen

Clean. Helpful staff.

Partner

10/10

Exceptional

15 Aug 2024

Verified traveler

Zeeshan and his team were fantastic throughout. Service was excellent and they couldn’t do enough to help.

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Stephen

Excellent experience

I had an excellent experience during my 3 night stay at this hotel. Zeeshan, in particular, deserves a special mention for being the most wonderful host. He was incredibly professional, courteous and always willing to help with any request – nothing was ever too much trouble for him.

Despite the light renovations taking place I did not experience any disturbance at all, which is testament to how well-managed everything was. The hotel’s location is ideal, with plenty of dining options nearby. Additionally, the breakfasts served at the hotel was delightful – a well cooked small feast to start the day.

I would definitely recommend this hotel and look forward to staying again in the future.

Friends_and_family Friends

4/10

Poor

01 May 2022

Ann

1 towel between 2 of us, water from sink tap poor, light in bathroom kept going off

Leisure Partner

2/10

Poor

13 Apr 2022

Abul

NO HOT WATER & NO CENTRAL HEATING

Very Disappointed , we stayed for 1 night last Monday 11/04/22 but Room was so cold without Heater which didn't work at all & also no Hot water too. I wouldn't recommend to anyone!

Partner

2/10

Poor

08 Apr 2022

Mark

Embarrassing…

Embarrassing
One star is too many, this hotel is a disgrace and the fact it’s marketed as a “Wyndham Trademark collection” is almost hilarious. The 3 rooms I booked were all the same so this clearly isn’t an isolated incident or an oversight. The rooms were filthy, carpets heavily soiled with what looked like blood stains and definitely hadn’t been hoovered in a while, covered in cigarette burns, cobwebs everywhere, damaged furniture, strong smell of vomit, mouldy showroom, damp stains all over the ceiling, broken toilet seat and to top it off the toilet had urine in it on arrival. Simply appalling!
Staff when available weren’t approachable or at all welcoming, the check in experience was all a bit vague, to the point where we had to look for our own rooms. No one around at checkout so we simply left.
To put it bluntly this place is a shambles and a health hazard, definitely living up to its STAINdrop name

Business

4/10

Poor

04 Apr 2022

Jonathan

Cheap but not too happy.

Booked a room including breakfast. Was told in the morning that this is only continental (which was a croissant and juice so not much). Hot breakfast would be nearly £7. This being despite the cost of a room with and without breakfast being £7. I ordered the breakfast and explained to them I had already paid in my room cost. They agreed once they saw nowhere in the advert did it state it was not for the hot food.
Bathroom smelled. Bedding was pretty poor. No mattress protectors.
The only redeeming feature was its location for me and it was cheap.
Wouldn't stay again.

Self

8/10

Excellent

10 Mar 2022

John

Nice place

Nice clean room mattress is a bit flat big room quick and easy booking in its a bit expensive food wise pu down the road is ok more food options the nearest shops about 15 mins uphill with a few more pubs but going back to the trainstation there are a quite a few more and restaurants and takeaways

Self

6/10

Pleasant

10 Mar 2022

Michelle

You get what you pay for I suppose. Property is dated and rub down, windows didn't close, curtains were torn and hanging off the rails, radiators never been bled so had to switch ofd due to horrendous noise. Although it states breakfast is included beware, they will charge £10 each for a full english that is awful and the 'included breakfast' is a croissant and some cereal. There is a subway and big asda just down the road, go there for food!

Leisure Partner

6/10

Pleasant

09 Mar 2022

Sarah

So so

Breakfast burnt, not the best service, although not the worst

Business

6/10

Pleasant

08 Mar 2022

Verified traveler

I'd stay again but lots to improve on really

Had the potential to be a really nice place with fairly modern fixtures and fittings. However there were wine stains on the carpet, the shower head was a bit grotty. Bedding was nice and clean but average in terms of comfort.

Good on site facilities, short staffed though. Took half hour to check in and although I paid for breakfast there was limited options.

Business

10/10

Exceptional

26 Feb 2022

Vanessa

Staff very welcoming, a lovely place to stay. Would definitely go back.

Leisure Partner

2/10

Poor

03 Feb 2022

Andrew

Dirty