Name: Voco Sheffield by IHG
Address: 119 Norfolk Street, Sheffield, S1 2JP, GB

8/10

Excellent

02 Aug 2026

Rob

Great hotel but it clearly needs a refurb now. The rooms are nice but the decor a bit old fashioned and showing signs of a lot of wear and tear. The corridors and panelling are chipped and bashed and the pool area and sauna etc missing tiles. It’s in a great location and the rooms and bathrooms are a great size and the mattress really comfy.

Staff are really helpful and the onsite bar and restaurant are really nice. As I say, just needs a refurb to bring it up to speed.

2/10

Poor

28 Jul 2026

Suet Yee

Disappointing stay. Before making my booking, I checked the hotel's website and paid extra for a Premium Room. However, the room I was given was exactly the same as the Standard Room shown on the hotel's website.
I raised this with the reception staff and even showed them the photos from their website for comparison. Despite the obvious difference, they insisted that the room I had been given was a Premium Room.
As I didn't want to spoil my holiday by arguing further, I decided not to pursue the matter at the time. However, I am very disappointed that the room I paid extra for did not match with that advertised on the hotel's website. I expected to receive the room I had booked, and this experience fell well below my expectations.
The only positive aspect of my stay was the swimming pool. It was spacious and the water temperature was just right. Unfortunately, that was the only highlight of an otherwise disappointing experience.

8/10

Excellent

27 Jul 2026

Claire

Comfortable bed and room was tidy, just expected the room look a bit nicer, couldn't moan about anything but wasn't a wow either.

10/10

Exceptional

27 Jul 2026

Ross

Really nice hotel and well located in the city. Parking is not on site so be mindful with bags (we don’t travel lite), staff are awesome and the facilities very good

10/10

Exceptional

24 Jul 2026

Mavis

Nice room & decent breakfast

6/10

Pleasant

24 Jul 2026

Nicola

Initial room smelt very strong of cigarettes. After complaining to reception we were upgraded which was great. Breakfast was awful though.

10/10

Exceptional

22 Jul 2026

Matt

Everything was great
Was a great stay

2/10

Poor

20 Jul 2026

Fraser

I paid over £200 for one night here. The experience was very poor. I chose it because the hotel is centrally located and has a decent pool. At check-in the receptionist was more interested in talking to her friend than in her customer. The room was clean, but very averagely furnished. Ridiculously, if you chose to use the bath, there is no soap or shampoo within reach (see photo). The dispensers are fixed to the inside shower wall, so you’d have to get out of the bath for soap. The pool is of a decent size and temperature, but looks dingy. Lighting not working, tiles missing, paintwork dirty and peeling, some kind of electrical device gaffer-taped to the wall. Lockers are for members only. As a guest paying £200 a night you get a small poolside locker, most of which have locks that don’t work. The sauna was lukewarm and in 15 minutes I barely had a bead of sweat. There is a notice on the door saying the sauna is running at full power, which is simply untrue. I ate elsewhere, but sat in the bar for a glass of overpriced wine. The “champagne bar” has been refurbished, apparently inspired by a motorway service station. The staff here were trying their best but struggling. The food on offer is burgers/fich and chips and all I heard was a stream of complaints about people waiting over an hour for a burger or the like. Apparently there was only one chef working for a near-full hotel and many people wanted to eat and drink in the bar watching the World Cup final. Shambolic planning

Self

6/10

Pleasant

19 Jul 2026

Jon

Arrived for check in at 4.00 and there were no staff at reception. Rang bell and waited along with other guests, eventually receptionist appeared.
I did not like the ' uniform' of waiting & bar staff - a cheap looking white t shirt and trainers including the fairly smartly dressed receptionist. If this is chic, or on trend then I would rather pay a reduced price somewhere else.
The cooked breakfast buffet food was one of the worst I have had - wouldn't pay for breakfast again.

8/10

Excellent

19 Jul 2026

Alice

Everyone was great but there were a few things wrong with the room. It was nothing major except the mini fridge that was overheating and could of easily caught fire.

8/10

Excellent

14 Jul 2026

Vickie

Not worth the price. Room tired along with fixtures and fittings. Reception area looks great but beyond that looking tired. Staff lovely.

Partner

6/10

Pleasant

12 Jul 2026

Suzanne

The spa looked very tired and poorly maintained in many areas with obvious damage and paint peeling off things. The cleaning was of a poor standard and the steam rooms smelled unpleasant and dirty putting me off using them.
This was a shame as the choice of facilities is good.
The rest of the hotel was very nice and the room was large, clean and comfortable.

Partner

10/10

Exceptional

06 Jul 2026

Ernesto Ken

We had never stayed at this hotel and chain, and it was amazing! We came from Guadalajara, Mexico

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Mark

All round awesome! Great hotel.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Emma

Really spacious rooms and great central location

Self

6/10

Pleasant

29 Jun 2026

Darren

Air con wasn’t working, light in bathroom was flickering and water in the room wasn’t replaced so I was left with half of bottle of water someone had drank from.

10/10

Exceptional

26 Jun 2026

Victoria

Outstanding experience. Checked in after 8pm and we still made it to the swimming pool and got to use the steam room and spa facilities. Fantastic woman on reception, modern room, great views and lovely coffee! Couldn't have asked for a better time.

Partner

10/10

Exceptional

25 Jun 2026

Alison

Was in a great location for bars and restaurants- we had a lovely quiet room and a great nights sleep. Room was cosy and had everything we needed. Lovely bathroom and easy to use amenities in the room.

Family

4/10

Poor

21 Jun 2026

andy

Hotel was clean and nice
My tv didn’t work and asked for it to plugged in properly
Foond out they had fitted new ones and no one had the expertise to connect the Ariel
So even though I checked in Tuesday and left Friday they still couldn’t get it fixed

My colleague booked in and they gave her a room and key card then said it was cancelled which was a bit weird and the succeeded in re booking her the same room

6/10

Pleasant

21 Jun 2026

Sonali

Nice room but bed was uncomfortable and pillows too bulky. Air conditioning could be improved, felt very stuffy. Safe electronic key didn’t work but to their credit they gave me a manual key to lock and unlock it.

Self

8/10

Excellent

04 Jun 2026

Emily

Slightly tired room, could do with a spruce up, didn't think it was worth the cost (though it was the weekend of the snooker so there was presumably a surcharge) but it was perfectly fine and in a great location.

Self

6/10

Pleasant

31 May 2026

Lynsey

Breakfast was very disappointing, fruit dry, bacon overcooked. The black pudding was rock solid, staff didn’t greet on arrival, or clear away plates!!
Room was clean and lovely, but being in room 504 the beep every time someone called the lift was incredibly annoying.
The bar pumps need cleaning none of the drinks we tried were cold or tasted right, as a result we opted not to go back to the hotel for drink.

Friends_and_family Friends

4/10

Poor

25 May 2026

Richard

Technical problems because the hotel was transferring to a new brand, such as no TV, WiFi patchy, but more concerning was that my room was left open after room service

8/10

Excellent

22 May 2026

Lorna

Check in was fine. Decorating going on and didn’t spend much time in hotel apart from my room which was fine.

Self

6/10

Pleasant

19 May 2026

Chris

We have been staying here for the past 12 years.
Although it remains clean, it’s a tired hotel.
The mattress was poor quality.
The hotel parking arrangement is not so convenient as it used to be.

Friends_and_family Family

4/10

Poor

13 May 2026

Jonathan

very tired hotel - they are currently doing works in the lobby which looks to be a lick of paint and tiling. the rooms are really tired though, with no temperature control and no ability to open windows - cue awful night's sleep due to the room being very stuffy.

can tell it was once a lovely hotel with good amenities when it was built, but everything is very shabby now and the new Radisson around the corner shows it up

Self

8/10

Excellent

07 May 2026

Michael

Staff were very helpful. There are some renovations ongoing at the moment. I was initially given a room that was still being renovated, so walked into a room with dust sheets on the floor and missing furniture. Staff were very apologetic and gave me 2 complimentary drinks at the bar while they prepared another room. Breakfast was amazing, really good quality and delicious

Self

8/10

Excellent

04 May 2026

Suzanne

Friendly, welcoming atmosphere. Ample sized bedrooms, functional & spotlessly clean.
Staff were attentive, helpful & accomodating.

Family

10/10

Exceptional

02 May 2026

Kerry

We stayed at the Mercure for one night when attending a wedding at the Town Hall which was literally opposite the hotel. We were a bit worried after reading some of the reviews on here, but we found our room (Privilege Room 511) to be clean, in good condition and well furnished. If you looked closely there were areas around the edge of the room and behind the door in the bathroom which could have been hoovered better, but that's the same in any hotel. We were also missing the bottles of water but that wasn't the end of the world and I'm sure we could have asked for them if needed. Breakfast was good with both continental breakfast and a limited cooked breakfast. Standard check out of 12pm was really useful with plenty of time to get ready in the morning. Only one lift was working so it was quite busy with a bit of a delay but it wasn't an issue and we could always use the stairs. The Q car park was within easy reach. We would definitely stay here again.

Family_with_children

10/10

Exceptional

02 May 2026

Charlene

Was amazing

Partner

8/10

Excellent

28 Apr 2026

philip

Very nice hotel in excellent location rooms were very big if a tiny bit tired.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Sherrie

Great hotel in a good central location

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

ERIC

Bit if a scent of farts in the reception area for the two days I was there, even with the doors open, but other than that a lovely clean modern hotel

Self

10/10

Exceptional

21 Apr 2026

Clare

Breakfast was hot, plentiful and delicious.

Self

10/10

Exceptional

20 Apr 2026

Marcus

Top marks. Love staying at this hotel for the world snooker. So close, and such a nice hotel

Family

6/10

Pleasant

19 Apr 2026

Adam

The air conditioning button was broke in the bedroom, it was like an oven

8/10

Excellent

17 Apr 2026

Ranjeet

Feels like an upmarket hotel with really attentive staff. Unfortunately my room, despite being really spacious looked tired and worn. The communal areas are very welcoming and they have a good breakfast. Swimming pool also looks a bit tired. Sauna area and gym are really good.

Self

6/10

Pleasant

16 Apr 2026

Michaela

This hotel used to be a gem in Sheffield. No longer. Such a tired and aged hotel with ridiculously sparse rooms. I was staying in a very tired and boring suite. It didn’t even give me a bottle if water. No ornaments or decorations. Such a shame.

6/10

Pleasant

13 Apr 2026

Ian

Good location, nice reception, rooms need a refurbishment. Towel rail not working. Room was cold . I believe the house control the heating and didn't have it switched on to cut costs.
Summer stay would be ok.

4/10

Poor

12 Apr 2026

Katie Louise

We booked a junior suite for our pre-wedding night and the room provided was very different to the listing. The only difference between the suite & the double rooms our family stayed in was having a big tv, Nespresso machine and two small sized (broken) robes. We were on the corner, therefore having a lot of windows too.

We made the most of our stay, but overall wish we stayed elsewhere. The bed was uncomfortable, pillows were very lumpy. The carpet, chairs & lamps had absolutely seen better days. Very dated place, and not worth the price. Staff were lovely though.

Partner

8/10

Excellent

10 Apr 2026

Marcia

The door handle in my room was broken, the toilet flush was inconsistent
However the kind friendly staff compensated for that

Self

10/10

Exceptional

30 Mar 2026

David

Lovely hotel. Having work done.

Self

10/10

Exceptional

27 Mar 2026

Siobhan

clean room friendly staff comfortable beds. what more do you need!

Friends

6/10

Pleasant

23 Mar 2026

Alan

Our room was tired. It had stained ceiling tiles, fraying carpet on the entrance to the ensuite, stained carpet, mini fridge inoperative.
In addition to the above, the hotel was undergoing renovation in the lobby area, the breakfast was very poor value for money.
Overall, a poor visitor experience.

Partner

10/10

Exceptional

21 Mar 2026

Deepa

Great spacious junior suite

Friends

4/10

Poor

21 Mar 2026

Russell

Tired hotel that was full of renovation works during my stay. Totally appreciate they are trying to fix this situation, but they didn’t warn me ahead that it would be so awful.

Lobby was partly boarded up; the pool was completely closed. Room was old-fashioned and bland.

Fine with all of this if they DROP the prices massively and explain the situation in advance. But of course, they did not.

Self

10/10

Exceptional

15 Mar 2026

Stephen

No fuss. All simple and as required

Self

6/10

Pleasant

15 Mar 2026

Jeremy

Construction going on so noisy. Had to move rooms. Pool out of order.

Partner

6/10

Pleasant

09 Mar 2026

Katrina

The staff were very friendly and helpful. The room itself was nice but was looking a little old and worn. It was nice to have access to the spa facilities, it would be nice if these had an upgrade, the area was looking old, worn and dirty and could do with more seating areas/areas to put belongings when using the pool/thermal areas. On the Monday morning there was a lot of drilling and banging from quite early on which was a shame as it did wake us up earlier than planned.

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Martin

Very nice hotel

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Esther

Yes

Partner

4/10

Poor

03 Mar 2026

Mark

Hotel is a disappointment considering its reputation. The rooms were cold, old and badly lit, with poor quality mattresses where the springs could be felt, and quilts so thin our kids were sleeping in jumpers and bathrobes.

Family

10/10

Exceptional

23 Feb 2026

Simon

Great experience and wish me Happy Chinese New year which I didn’t expect.

10/10

Exceptional

22 Feb 2026

Dr Elia

Excellent service and very friendly staff.

Partner

10/10

Exceptional

22 Feb 2026

Zoe

Great hotel , perfect for our short stay!!

Family_with_children

8/10

Excellent

22 Feb 2026

Dean

Everything was fine.

4/10

Poor

19 Feb 2026

Robert

Room was cold heating not working

Partner

10/10

Exceptional

18 Feb 2026

Isla

Really big room and bed

6/10

Pleasant

16 Feb 2026

Chris

Rooms could be improved , quite dated , bedside lights were missing (holes still present) telephone removed but cable left behind , electric oil filled radiator on wheels was supplied to heat the room.

Staff were really helpful and we also made full use of the spa facilities which was a great addition

Business Partner

10/10

Exceptional

06 Feb 2026

Gail

Easy check in . Friendly staff. Lovely clean room.

Partner

10/10

Exceptional

02 Feb 2026

Jane

Friendly staff, nice view from the room, clean and spacious

Partner

6/10

Pleasant

18 Jan 2026

Victoria

The hotel photo advert is misleading, this is a very worn down hotel and the room upholstery and carpets are old and dirty. The beds aren’t comfy too, and their isn’t much natural or mains light in the room so feels very gloomy. Certainly not worth the money. The gym was also very dated and the pool although warm the changing rooms were unclean and the sewage drains smelt which made it not an enjoyable swim

10/10

Exceptional

08 Jan 2026

Glenn

LOVELY STAFF, GREAT ROOMS

10/10

Exceptional

04 Jan 2026

TRACY

Love this hotel and even more so since the health suite is now free to use again. Very central hotel

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Christine

Lovely to have a bath and a shower in the room. Most of the staff were lovely, particularly the breakfast staff including the Spanish chef who went out of her way to get me vegan croissants and the lady who checked us in for breakfast who was very friendly and kind.

Leisure Self

8/10

Excellent

26 Dec 2025

Alexandra

.

Leisure Family

10/10

Exceptional

24 Dec 2025

Tim

Great check-in. The suite was fantastic.

10/10

Exceptional

22 Dec 2025

Vivek

Great Room

Self

8/10

Excellent

22 Dec 2025

J

Hotel was great lovely location just the chair in the room had loads of stains on like people had spilt wine all over it and getting back in the building after midnight was a bit of a challenge. I do love this hotel though it's location and staff are lovely

10/10

Exceptional

21 Dec 2025

Owen

fantastic central location, lovely breakfast, comfortable beds / room
Highly recommend

Partner

10/10

Exceptional

21 Dec 2025

Dennise

Room was spacious and very clean

Leisure Partner

6/10

Pleasant

21 Dec 2025

amber

Staff were amazing, and the room was very clean. However, the sheets were pilled (making them feel old and overused), the furniture all had quite a lot of dings and chips (again making the room feel tired). Overall it was okay, but it did just feel very dated and quite used and abused. Especially when booking a suite.

Leisure Pet

10/10

Exceptional

15 Dec 2025

stuart

Comfortable bed,spacious

6/10

Pleasant

10 Dec 2025

Denise

Staff were really friendly, and Hotel was relevantly clean. However, rooms are very tired and in need of some light renovations. the card key had to activate the toilet kept running all night and the carpets done with a good clean could’ve done some decent pillows as well. I would say this hotel is.2 star

Leisure Partner

10/10

Exceptional

09 Dec 2025

Emily

Room needed a bit of TLC and air conditioning did not work on first night but sorted on second night when reported. Had to get room keys re programmed several times.

Very friendly and attentive reception staff who could not do enough for you.

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Lynne

The room was excellent and the hotel was really lovely but the breakfast was not great - not much variety of fruit and not very tasty , there were only croissants no other pastries and the croissants were so overcooked they were in edible! The coffee in the machine was awful!! I love fresh coffee and it was not nice at all! I’ve stayed in many hotels and had much better breakfasts for that price!
We chose this hotel because of the location and for the spa facilities and we felt the pool area needed some attention- wasn’t very clean and there was a funny smell in there , there were used towels all over the
place and generally it was all a bit of a mess and grubby down there! Definitely didn’t want to take my flip flops off!
I really think a few simple improvements could really help to make the pool area a nicer place and I this information can be relayed to your staff .

Partner

10/10

Exceptional

01 Dec 2025

Beverley

Yes, very much so.

Partner

4/10

Poor

30 Nov 2025

Lisa

My room on the first floor was very noisy from what sounded like a generator. The beds are two singles pushed together old and springy. The kettle in the room did not work. The ground floor has a lovely modern feel but the rooms are dated and tired.

8/10

Excellent

29 Nov 2025

Ingrid

Great stay TV not working in one out rooms

10/10

Exceptional

17 Nov 2025

Faraz

Great location and spacious rooms

Business

6/10

Pleasant

11 Nov 2025

NICOLA

Been staying here since 2014, it’s getting tiered.
Terrible mattress, could feel the springs.
Won’t be staying again after all these years.

Partner

4/10

Poor

10 Nov 2025

Gilluan

Room was clean , but there was only one mirror in the bathroom which made it difficult to dry or straighten your hair without a mirror near a plug socket. The bed was supposed to be a king size bed but in actual fact it was two beds pushed together which made the middle of the bed very uncomfortable because there was a big ridge right down the middle of the bed .I also thought the room was cold, especially throughout the night.For the money paid for the room £166 I’ve had much better. I did mention this to reception staff she couldn’t make things any better she could just say sorry.

Leisure Partner

8/10

Excellent

09 Nov 2025

Gail

The staff were great. Everyone we encountered were helpful, polite. There was a convention going on so it was busy but staff were really organised and good with everybody. We were on the 5th floor, great room. Breakfast could have been slightly better in terms of the continental…..plus no small cups for espressos.
The room as mentioned was spacious but. There was a lack of light above the dressing table, that was my only criticism. Loved the spa facilities and the general area. Would love to stay again

Partner

10/10

Exceptional

09 Nov 2025

Tracy

Stunning suite and staff were lovely

Partner

6/10

Pleasant

04 Nov 2025

Jayne

The staff were friendly and helpful.
The room was clean, but the room was too warm and the aircon was not working. We were supplied fans for the room but this only moved the hot air around. Horrible nights sleep

Friends_and_family Friends

6/10

Pleasant

03 Nov 2025

James

The hotel is a bit tired and doesn't live up to the Mercure brand or the price

Leisure Self

8/10

Excellent

02 Nov 2025

Debora

Lovely room and staff all very friendly and helpful

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Stuart

Great city centre location, well appointed and upmarket feel to the hotel, spa and pool facilities are excellent. Room spacious and well presented.

Self

8/10

Excellent

29 Oct 2025

Brian

Staff

Partner

6/10

Pleasant

28 Oct 2025

Chris

Stayed at this hotel 20 times in the last 15 years.
Needs some money spending on it.
First time I can say the mattress was below standard.
Bathroom looking a bit sad.
Indeed first we may look elsewhere next time we make our regular Sheffield trips.

Partner

6/10

Pleasant

27 Oct 2025

barbara

Good location but some issues, long wait to check in as only one member of staff available, unpleasant smell in bathroom and the fridge in my room wasn't working
Stayed in this hotel a couple of times before but disappointing this time

Leisure Self

4/10

Poor

26 Oct 2025

Lisa

Room ok. Had everything we needed in it. Our second night was so noisy. The extractor fan was so noisy and kids were running up and down the corridor banging on peoples doors so didn’t have much sleep.

Leisure Family

10/10

Exceptional

25 Oct 2025

Joanna

Huge room, very well placed for theatres and restaurants

Leisure Partner

8/10

Excellent

24 Oct 2025

Vicky

Good

8/10

Excellent

22 Oct 2025

Denyse

Lack of toiletries in room. Soft drink selection in bar was poor. Breakfast staff delightful.

Leisure

8/10

Excellent

20 Oct 2025

Bhavan

Rooms are a little run down and dated however staff are great. I didn't use the spa facilities but heard they were good.

Leisure Self

8/10

Excellent

19 Oct 2025

David

Room was clean. However the hallways and room left a lot to be desired... paying for a junior suite and expecting a premium finish to have several parts of the rooms looking tatty is not what we wanted. Damage to walls, plastic caps hanging off with cables behind. Parts of carpet cut out and replaced. Tap that was hot and cold reversed. Door stop missing from the door. Toilet flush with no power to flush toilet paper away.

Partner

6/10

Pleasant

12 Oct 2025

Samantha

Ok

In need of repair, reception is lovely but the rooms need some tlc

Friends_and_family Friends

6/10

Pleasant

11 Oct 2025

Gavin

Room very dated. Stained furniture, dirty walls, ceiling, air con unit dirty. Hair on bathroom floor. Bed was very uncomfortable, rolled into the centre of it. Pillows very uncomfortable. Hotel lobby is very nice and exterior is very nice too. Room let it down

Partner

10/10

Exceptional

10 Oct 2025

David

Lovely hotel.

Great hotel. Staff are helpful,

Self