Name: Mercure Sheffield Kenwood Hall & Spa
Address: Kenwood Road, Sheffield, S7 1NQ, GB

8/10

Excellent

18 Jul 2026

Richard

Nice room but maybe needs a little refreshing.

Partner

8/10

Excellent

14 Jul 2026

Ranald

.

Partner

6/10

Pleasant

13 Jul 2026

David

Shower mixer in our bathroom did not work.

Toilet in Health Spa need a good clean and the hand wash basin had mould

Partner

4/10

Poor

11 Jul 2026

Karen

We did not have a particularly good or comfortable stay. I had booked a room with 2 double beds for myself and my fellow traveller. We apparently were upgraded. It was a large room however one bed was a regular bed but the second a Z bed with a metal frame that was not at all comfortable. I did approach reception but they said that all rooms were booked so could not change my room. In addition the majority of electric sockets, of which there were plenty in the room, did not accept standard UK plugs, which caused further frustration. When I complained in the morning the person on reception was very understanding. However, we then found that we had not been checked in properly and so they did not have our details. We could have been offered an extension for plugs but wasn't. Overall a very disappointing stay, the hotel really requires refurbishment. Breakfast was okay but the dining area was not terribly inviting. Much needs to be improved at this property. Suffice to say we will not be returning.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Robert

Nice old building. Pretty outside, and indoor rooms quite nice. But generally a bit older in interior, and lacking some things (like air conditioning) that would have been nice.

Partner

10/10

Exceptional

26 Jun 2026

William

Great staff and receptionist were very helpful what a beautiful setting with gardens and lake rooms are very tired and dated with no air conditioning spa good and food/drink was nice would return

8/10

Excellent

03 Jun 2026

Jason

Clean, all amenities working, delightfully relaxing couple of days away for work in lovely surroundings.

Partner

10/10

Exceptional

31 May 2026

Abigail

I was pleasantly surprised by how comfortable and welcoming this hotel was. Parking was difficult to find during the day but by the evening there were plenty of spaces. The staff were very helpful and went out of their way to help me get a travel cot. The bed was comfortable and and curtains near to blackout. Breakfast was nice - and they made me some veggie sausages which were actually good! The swimming pool was lovely and hot, and the spa facilities were clean and we enjoyed our stay. The rooms are dated but clean.

Family_with_children

8/10

Excellent

27 May 2026

Richard

The big room was clean and in good condition. However, the shower did not have sufficient water pressure. Overall it was fine and close to the reception and restaurant/bar. Good parking Super gardens for fresh air.

Self

8/10

Excellent

24 May 2026

Chris

Place was excellent and staff were so nice and helpful, we had our wedding day on the night before coming and didnt have our phone chargers and we asked reception and got a phone charger to borrow, no extra cost, no time it has to be back so it was great! Breakfast was Amazing, one of the best ive had so cant fault that. Spa area could need some improvement, there was quite a lot of mold around and smelt quite strongly in some areas, also the pool area was supposed to be a relaxing atmosphere with no splashing and no shouting, yet we had at least an hour while we were there with shouting kids, splashing water at eachother and bombs in the pool which is in No Way relaxing. Other than that, great stay and I want to come back again!

Partner

8/10

Excellent

08 May 2026

Kim

I paid a bit extra for the Privilege room and it was well worth it, I had a massive bed, a little table with a couple of armchairs, and a mini-fridge! The bathroom was lovely.
unfortunately one of the radiators in my room was stuck on but with the windows open and the fan blowing it was a comfortable temperature.
Although the swimming pool had quite a lot of bits floating in it, the Sauna was great and the rest of the spa facilities were brilliant. I had two treatments done during my stay and thoroughly enjoyed both. The breakfast selection was amazing! As well as the usual cooked breakfast items, there were cereals, nuts, seeds and dried fruit, alonf with a choice of bread, crumpets, croissants and pain-o-chocolat, and also a choice of cured meats, salami, fresh fruit and salad! Something for everyone!

Friends

8/10

Excellent

05 May 2026

Nicola

Nice setting, comfy well equipped rooms. Spa facilities pretty grim. Food in restaurants basic but acceptable. Service in bar, restaurants, reception challenged by understaffing, which sadly is a sign of the times not a criticism of those working.
Overall ok value for money for a business trip.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Mick

Everything was fine at the hotel. I was very dissapointed that the Spa wasn't working as that was one of the reasons I chose this hotel.

Self

6/10

Pleasant

23 Apr 2026

Casey

Been here before and it was wonderful. Went back for a second trip and the spa facilities were closed for the entire week and we weren't notified prior. This was the reason we booked the stay. The food options were limited in both restaurants using the same menu and the rooms were dated and need a little love. Overall, slept well but probably wouldn't stay again.

Family

6/10

Pleasant

23 Apr 2026

Bernadette

Stay Wednesday 8th April - Sunday 12th April. Rm 233. Bathroom basin tap very stiff to operate. Either full-on or trickle. Mentioned to Reception twice. Once on Thursday morning and again on Saturday morning. Nothing was done to fix it unfortunately.

Cleanliness - I’m sure Housekeeping staff are doing their best but overflow outlet in basin mouldy and slimey. I cleaned it myself. Also all around underside of basin surround.

Decor/fittings. Please could there be heated towel rail in bathroom. Bathroom cold and clinical. Would pay extra for this but as single guest I don’t need huge Privilege room. Big room doesn’t enhance my stay.
Decor is dull, depressing, tired and shabby and doesn’t co-ordinate.
Light fittings in bathroom are rusty.
Lighting inadequate, makes room look dingey with the dark walls.
Shaving mirror too high for doing make-up.
Staff polite but shame that maintenance staff didn’t get to fix tap.
I am a regular guest because I like the quiet grounds, and the on-site parking and it’s very near to where my daughter lives but not in city centre.

Self

10/10

Exceptional

12 Apr 2026

Ian

Lovely staff
Big room (privilege room) with excellent shower
Breakfast buffet was great

Friends_and_family Friends

4/10

Poor

03 Apr 2026

Jason

Stay here often and usually very good.
This time, my double room was clearly a twin with the beds pushed together, as one of the headboards was half over the bed and half not and there was a light switch behind our heads and only one bedside table.
Despite being told at reception that all facilities were working, the jacuzzi wasn't, nor was the shower by the pool and the steam room broke down on the second day.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Raj

Nice room, big bed, good shower except for grip bar sticking into my back! Great staff, nice coffee shop thingy. Not bad!

Self

10/10

Exceptional

29 Mar 2026

Peter

Had a lovely stay. Staff were lovely. Rooms had everything thing you need. Breakfast had loads to choose from.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

David

Lovely kyren Wilson suite, wasn’t expecting a balcony with sunbeds, massive bed, spacious room, shower a bit over complicated for a hotel room, heating played up overnight but fixed in the morning, nice towels, coffee machine ok, modern bathroom lovely and bright, main room well maintained even though old, one usb socket didn’t work under telly

Breakfast fine, enough selection for us

Grounds look lovely, path around pond/lake could do with some summer TLC

Parking free and we always got a space

Lovely stay

Partner

6/10

Pleasant

29 Mar 2026

Kate

Room was clean but very dated.
Had to request hand soap and body wash from reception but staff was very helpful.

‘Spa’ had a number of issues. The jacuzzi was broken and there was no bubbles and the shower downstairs was broken so could not shower after using the steam room. A lady said it had been like that for over a week.

Reception and bar area was nice and breakfast offered a wide choice. Location was convenient for where we needed to be.

Bed was comfy.

Partner

4/10

Poor

18 Mar 2026

Susan

Disappointed this stay with the clientele staying. Didn’t use hotel apart from sleeping and one drink at the bar which wasn’t a pleasant experience

Partner

10/10

Exceptional

14 Mar 2026

Nicole

It was great don’t have anything to complain about only thing is that maybe the rooms are starting to look a little tired.

Partner

6/10

Pleasant

14 Mar 2026

William

Room was clean but dated. Staff were friendly and helpful. Very pet friendly. We stayed on a Sunday night so price was reasonable I would not stay there during the week the price is way too much for what you get.

10/10

Exceptional

09 Mar 2026

David

Great Staff. Property is a little dated but clean,tidy and friendly. Large rooms and a great location in it's own grounds with lots of free parking. A rare thing in Nether Edge. 20 min walk from the centre of Sheffield and a good bus service as well. Lots of great cafes nearby. What is not to like.

Partner

2/10

Poor

02 Mar 2026

Lesley

The property was not at all to the standard expected.
The main issues were the non-working safes, TWO of which didn’t work, the second requiring us to hang around for hours and miss the start of lunch, and the inaccessibility of the room when clearly there were junior suites on the first floor above Reception which we could have used. My father struggled to go up and down the long corridors and the several flights of stairs to the room. No help was offered with bags. We had notified early of preference for an accessible room

Partner

10/10

Exceptional

20 Feb 2026

nathan

Second stay here, as last time the hotel is great. Location is good, the hotel is clean, the staff are great, very good value, nice breakfast, and the spa makes it special.

Partner

10/10

Exceptional

13 Feb 2026

Stephen

Excellent breakfast and spa facilities

Business

6/10

Pleasant

08 Feb 2026

Jacqui

The staff are really welcoming and friendly. It was lovely to have spa facilities included. We used the pool, sauna & steam room.
The hotel is in a good location for the centre of Sheffield and in a nice quiet area

The room was basic and not very well designed i.e poor lighting / quite dark. No plug sockets / charging points near where you sit / lie. No hairdryer in the room. No details re wi-fi or check out time. There was a phone but no instructions on how to use it.
Our bathroom was quite shabby I.e paint peeling off the bath.

Friends_and_family Friends

6/10

Pleasant

31 Jan 2026

Paul

Staff were very polite & helpful.
Room was clean & tidy.
However room was quite dated & in need of updating.

Leisure Friends

6/10

Pleasant

30 Jan 2026

Richard

The hotel was an ok stay.

Rooms pretty dated and heating didn’t really work, so felt very cold throughout the hotel.

Breakfast was ok, you can get better outside of the hotel for the cost.

Business

10/10

Exceptional

08 Jan 2026

Pamela

The room was spacious, spotlessly clean and well stocked. Staff went over and above, nothing was too much trouble, especially Steph on reception. I will definitely be staying here again. Excellent value for what you get.

Self

6/10

Pleasant

03 Jan 2026

Rosemary

Staff were very good. Room mediocre.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Dan

We had a lovely stay and Lisa on reception was great!

4/10

Poor

26 Dec 2025

Mayur

Amenities tired looking, breakfast cold, appears to be sitting around for a while

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Lekha

Clean room

Leisure Family

4/10

Poor

23 Dec 2025

Paul

The room was freezing cold. In desperate need of refurbishment. Rusty taps. Old carpet. Useless windows.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Keeley

Spotless rooms friendly staff

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

David

The room was very clean, warm and welcoming. The furniture layout was great and plenty of space to move around. We were in a very quiet area of the building, so we had a great night’s sleep! We’ll definitely return for another visit.

4/10

Poor

10 Dec 2025

Paul

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

10/10

Exceptional

08 Dec 2025

Tim

Great hotel at a great price

Partner

6/10

Pleasant

06 Dec 2025

Ian

The room was dated and uninviting

10/10

Exceptional

19 Nov 2025

Adrian

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Antony

Unfortunatly the staff were more interested in talking amongst themselves rather than engaging in greeting or even saying goodbye. Room was apparently an upgrade but the bathroom decor was very shabby the shower head kept falling off. I did try to tell the chap at the desk but seemed more intersted about decoratoins.

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2025

Maria

Wonderful staff especially Lisa who went above and beyond for us . Room wonderful ! Would recommend staying there . Will be back .

Leisure Partner

10/10

Exceptional

06 Oct 2025

Daniel

Yes it relaxing nice view

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Brandon

The service staff really need training. The service was shocking. Food could be much better as well. £14 for a margarita pizza that looked like it was cooked from frozen, and £15 for a large nachos that was actually small.

Leisure Family

6/10

Pleasant

24 Sep 2025

Matthew

Unusual location, pleasant enough.

Staff were friendly and helpful, grounds are lovely. Hotel is bit tired but OK. Weird smell if you stay down in the junior suites, the corridors smell like drains

Business

10/10

Exceptional

21 Sep 2025

Stacey

Beautiful hotel!

Beautiful hotel in gorgeous surroundings. Room was clean and comfortable. Food was absolutely amazing, the spa and treatments were lovely, and staff were all fabulous! I'd definitely return!

Self

6/10

Pleasant

19 Sep 2025

Julie

Disappointing

Room was a good size but being below Reception (level 2) our window looked out straight on to the grounds so we had to keep the curtains closed. The double bed was in fact two singles, which isn't unusual but the headboard for one of the beds was attached to the wall in the corner, which meant that half the mattress didn't have a headboard. And the plug socket was on the wall right behind it. Generally speaking it needed a good clean and updating. As we were only there for one night we tolerated it but probably wouldn't stay here again.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Maureen

Had 2 night stay staff excellent breakfast excellent
Staff excellent performance

Leisure Family

10/10

Exceptional

13 Sep 2025

John

60’s couple

We regularly stay here as it’s close to our family. The rooms are big, warm and comfortable with the addition of bathrobes. and the beds are to our liking. A bit of comfort on a cold autumnal day.
The breakfast’s are fabulous with a large selection of hot and cold foods.
The grounds of the hotel are nicely laid out and come in handy to walk our dog

Partner

10/10

Exceptional

31 Aug 2025

Jill

Very friendly and helpful staff

Leisure Partner

10/10

Exceptional

23 Aug 2025

david

A decent hotel for an overnight stay . Excellent breakfast and lovely grounds . Helpful staff .
Rooms could do with a bit of a spruce up but nothing too major , nice bathroom with the handrail being a nice touch .

Leisure Partner

10/10

Exceptional

17 Aug 2025

Orlando

Beautiful and peaceful scenery… great place to unwind… loved our room as it opened up to the lake… would stay again and again… thank you

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Larraine

The barman Gaba was on his own on Sunday night. He took the meal and drinks orders, he delivered the drinks and the meals. If anyone was at reception he would deal with them. All this was done with a smile. He also made sure all the guests were spoken to and he had a lovely,lively laugh. He and the rest of the staff made our stay superb. We will go there again.

Business Partner

8/10

Excellent

10 Aug 2025

Michelle

The grounds and spa were lovely. Room large and airy. Great stay.

Leisure Family

8/10

Excellent

08 Aug 2025

Claire

The checkin was smooth the room was nice but badic breakfast excellent cudyomrr service excellent but i didnt luke wgwre the pool was situated it felt very dangerous

Leisure Friends

10/10

Exceptional

01 Aug 2025

Tony

Great venue and friendly staff

Business

8/10

Excellent

28 Jul 2025

Anna

The hotel is in a good location for events and meeting friends and family in Sheffield.
The bed was comfortable. The view from the room window was very pleasant of the hotel grounds.

10/10

Exceptional

28 Jul 2025

Jonathan

Perfect romantic getaway

Great experience as it always is here.

Partner

8/10

Excellent

26 Jul 2025

Carole

Lovely hotel, just needs a little updating

Leisure Partner

8/10

Excellent

15 Jul 2025

minaxi

Such a lovely welcome from Nicky, so friendly, helpful and happy. Room was nice, great view. Bed was clean and tidy but just couldn’t lie comfortably.

Friends

2/10

Poor

12 Jul 2025

Veronica

We had a room which overlooked a mound which made rm dark. There were only lamps one ceiling and bathroom lights. The bathroom light through the switch in middle of night. My husband didn’t want to wake me by calling maintenance. We couldn’t have shower in morning it was too dark and unsafe. Reception Staff were really good unfortunately it took a while by time we got to breakfast it was limited. This was reported to manager who offered us various things to apologise. We took him up on a drink orange, lime and Soda. The surrounding area of hotel is beautiful shame hotel isn’t.

Leisure Partner

2/10

Poor

02 Jul 2025

D

Faulty Towers

I booked a room through Hotels.com for Thur 26th June. I was not told when I booked that there was a prom that night and all I wanted was a quick meal and an early night.

The restaurant was full, as no other guests wanted to sit near the unbelievable loud music. There was also a coach tour of what can only be described as pensioners so to say it was busy was an understatement.
I stood 5 deep at the bar to order a Lamb Kofta hanging Kebab and a glass of wine. I asked for a receipt but because the music was so loud they ignored me and served the next person.

My food was very undercooked and ended up being eaten by the dogs sitting next to me.
Please see the attached photo.

When I finished I asked to speak to the manager, he said that they were too busy to print my receipt but reception will print it for me in the morning.

I messaged the hotel from hotels.com to ask for the receipt in the morning and nearly a week later no response.

In the morning reception said that there was no manager on shift last night. They said I spoke to a supervisor and he should know that reception cannot print out bar receipts.

1 week later and I'm still £30 out of pocket.

Business

6/10

Pleasant

30 Jun 2025

Louise

Really friendly and helpful staff
On the downside, tired dated rooms, very noisy late into the early hours due to a wedding b

2/10

Poor

27 Jun 2025

Howard

Arrived on the Friday night at 8:45pm after a 4hr drive.
Booked 2 rooms for wife and I and 2 university age kids.
Wedding reception going on.
Reception explained there was a wedding, but it would finish at 12:00 midnight.
Full menu served until 9pm. Then it is pizza and sandwiches only.
Given room near wedding venue, things in room vibrating, paint on bath flaking off, went to bar to get food.
There is no separate bar for the wedding, so you are in effect part of the wedding.
Dance hall right next to bar, volume high. Wedding guests enjoying themselves and looked happy.
Pizza was borderline, had to remove fist size lump of onion chutney. Cider tasted stale. Could not really talk in bar, so ent to room.
Very hot as gets sun late into evening, window closed or open, fan provided but clicking all night, wedding venue volume very high, but stopped at 12:00 midnight. Did not sleep at all.
Visited Sheffield Uni for a tour (our primary purpose for the visit) and the hotel is walkable distance 30+ mins.
Got back at 6pm, thinking to sit in the bar and relax, but no, another wedding. Reception informs us will finish at midnight. No alternative room available away from the noise. Curtains opened to warm the room nicely.
Explained cannot go another night with no sleep and checked out of the venue at 7pm.
Hotel could not do anything as it was booked through Expedia.
Expedia tried to contact hotel and ask for a refund, but no permission from hotel.
Expedia has give some credits. Not good.

Leisure Family

2/10

Poor

23 Jun 2025

Marie

The hotel was not as depicted. The receptionist was quite abrupt and really not that friendly.The pool had plastic loungers with baby changing mats on, as cushions at the back. The pool was loud, a group of 8 children were screaming and shouting, dive bombing, fighting and getting into the jacuzzi ( which was not permitted, as they were too young). These issues were not addressed by staff. As we entered the pool there was a lady on the floor who had hit her head, where she had slipped. The hotel was very drab and in need of updating. We will not be staying again and we certainly will not be recommending. The only reason I have given one star is for the bar staff, who were friendly and the food they made was nice.

Leisure Partner

6/10

Pleasant

21 Jun 2025

Caroline

The best part of this hotel is definitely the location. It is in a tranquil oasis just a few minutes away from Sheffield city centre. Sadly although the area was beautiful it was let down by litter in the hotel grounds and very unkempt & overgrown trees & bushes everywhere. Access to the patio was limited - only being accessible via the restaurant/function room or by walking around the back of the hotel and battling along an overgrown footpath.
The room we stayed in was extremely tired although functional. A shabby bathroom & poor quality & limited selection of tea & coffee making facilities.
We had breakfast our first morning for ease and again although some elements were good there was a poor choice in some areas. No marmalade or choice of jam on a breakfast buffet?? Just again a cheap, poor quality strawberry jam in plastic packaging,
The staff were all very helpful and polite.

Leisure Family

10/10

Exceptional

15 Jun 2025

Katie

It was our second stay, we loved it the first time and we loved it this time although our room wasn’t quite as nice.
Lovely, friendly and helpful staff.

Partner

8/10

Excellent

14 Jun 2025

Rebecca

.

Leisure

6/10

Pleasant

07 Jun 2025

Jasper

We got an upgrade to a bigger room. The hotel is ok but the upgrade rooms are really dated.

Leisure Partner

8/10

Excellent

04 Jun 2025

Paula

It was a tale of two halves. Nicky and Lisa on reception were really helpful and pleasant, as were the other staff we interacted with, but housekeeping let the side down. Lipstick marked glasses and a less than pristine bath on arrival; our cups weren't refreshed but towels were (even though we didn't ask for them) on the second day.
It is a lovely spot though.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Mr M

Super comfortable hotel with friendly staff

Very relaxed and easy with a seriously comfortable bed. Friendly staff, very clean room.

Partner

8/10

Excellent

02 Jun 2025

Madeleine

The staff were all very welcoming to our children. Kelly went out her way to help us with our luggage as we were leaving. The room was very spacious even with our double pram and travel cot in the there as well. The only two bits that were disappointing were the ants by the pancake machine for breakfast and the room was tired, it needs a refurb!

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Peter

Staff amazing…..

Leisure Partner

10/10

Exceptional

31 May 2025

Gillian

Nicky on reception

Brilliant team on reception, Nicky was so friendly, welcoming and fun. She created a great atmosphere

Partner

8/10

Excellent

30 May 2025

Barbara

Family break

It is a lovely hotel in a great location. It is a bit worn, the shower door didn’t close properly however the shower was fab. Bed was huge and comfortable. Breakfast was excellent with lots of choice. Staff were very friendly. There was a wedding on and the music was loud when trying to get to sleep but wasn’t really a big problem.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Kevin

Lovely hotel & gardens; excellent location & value.

Leisure Family

6/10

Pleasant

26 May 2025

Mr James

Average stay

Staff very friendly but hotel was very average and not what I expected from a Mercure hotel… room offered free minibar but only a can of Pepsi and a can of Diet Pepsi in it…

Partner

4/10

Poor

25 May 2025

John

Not the best…

Looks nice from the outside. That’s as far as it goes. Rooms are a shambles / very tired. Local authority housing unsavoury characters in hotel doesn’t help either.

Partner

4/10

Poor

25 May 2025

David

Room condition report. Bad.

Initially the room was adequate. On inspection Room 301 is dated requires significant repainting; filling and caulking in many places and round shower and bath. I gave a full written report to the Housekeeping manager. The was NOT CLEANED at all no change of Towels and Bed not made on the Monday 19th May of our 3 night stay. I have requested a Reund.

Partner

6/10

Pleasant

23 May 2025

Urmisha

Lovely hotel exterior and grounds but the room and bathroom need a good update. Lots of little moths in the room which needs looking into.

Leisure Family

10/10

Exceptional

17 May 2025

John

Beautiful gardens and lake ,staff very friendly and helpful

Leisure Partner

10/10

Exceptional

12 May 2025

Susan

Just the one night. Comfortable, friendly and helpful staff. Definitely worth the price. I recommend this hotel

Business

10/10

Exceptional

05 May 2025

Francesca

Brilliant position in Sheffield, exceptionally helpful staff

Leisure Partner

2/10

Poor

05 May 2025

April

This hotel is basically fawlty towers. We ordered lunch which came to £45 and the majority was inedible including coleslaw with a skin on top from how long it had been left out. The spa is extremely run down and we were refused robes despite having treatments booked. Nobody seemed to know what was going on and were as confused as we were. All of this was topped off by the dog a few rooms down which had been left alone in the hotel room and barked constantly. I had 3 hours sleep due to the “double bed” actually being two singles of different heights pushed together and the one I slept on was on a slant so I spent the night being rolled in to the gap between the two beds. Would never stay here again and if I hadn’t have been so tired this morning leaving I’d have raised it with reception

Leisure Partner

10/10

Exceptional

27 Apr 2025

Fiona

Lovely

Very comfortable stay. Friendly staff. Thank you for the room upgrade. A nice surprise.

8/10

Excellent

18 Apr 2025

Tamara

Had an issue with no hot water and power outage

8/10

Excellent

17 Apr 2025

Cael

Hotel was in ideal location for my work

Self

4/10

Poor

16 Apr 2025

Keeley

Property was poorly maintained, shower door didn’t stop the water pouring down the side and flooding the bathroom floor. Glasses were unclean, light fixtures were filthy, cracks in the bath tub that had been filled with black stuff and hadn’t even tidied up the messy excess filler.

10/10

Exceptional

14 Apr 2025

N

Great hotel, location, grounds

Great hotel and staff , always solid

Business

10/10

Exceptional

14 Apr 2025

Jacqueline

Nicky was a fantastic receptionist, she made us feel very welcome and special. We had an amazing room with a balcony, excellent value.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Susan

Had a one night stay, couldn’t fault the ok

8/10

Excellent

05 Apr 2025

David

Sheffield stay

Not bad but could do with a clean. The pool was very nice but again a bit shabby.
Room was OK but let down by bathroom being a bit shoddy.
Grounds are lovely with ducks on the lake.

Partner

10/10

Exceptional

31 Mar 2025

Richad

The location

Leisure

8/10

Excellent

25 Mar 2025

Verified traveler

Lovely hotel. The service was excellent and garden very lovely view a bit muddy near the pond

6/10

Pleasant

24 Mar 2025

Colette

Pleasant but interiors jaded and in need of updating

Leisure

8/10

Excellent

22 Mar 2025

N

Ticked all the essential boxes

Nice hotel , needs some updating , lovely grounds . Ticked all the essential boxes well.

Business

8/10

Excellent

21 Mar 2025

Susan

Ideal for visiting family and friends although the hotel is getting tired and plumbing needs attention. Will be glad when the road is finished leading to hotel

Leisure Partner