Name: Mercure Sheffield Parkway Hotel
Address: Britannia Way Catcliffe, Sheffield, S60 5BD, GB

2/10

Poor

01 Jul 2026

Timothy

No air conditioning. Horribly hot room and had to move. They did offer refund

8/10

Excellent

20 Jun 2026

Alina

Ok

Self

8/10

Excellent

13 Jun 2026

Kirsty

Hotel was nice. Check in was quick and easy with helpful staff. Restaurant was ok- quite an expensive menu (2 pasta meals and 2 drinks were £50) but it was ok
Rooms were comfortable with everything needed for an overnight stay.
I would recommend and would happily stay again

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Sarah

Always comfortable here, breakfast really nice, staff very accommodating and room and other amenities clean. I will be back.

Partner

10/10

Exceptional

08 Jun 2026

Coral

Incredible value for money

Self

6/10

Pleasant

02 Jun 2026

Rob

All was good with the hotel with the exception of the temperature control in the room. It was a warm week but the temperature control in the room seemed only capable to heat the room making it feel like a sauna and not conducive for a good nights sleep. Staff tried to help but there was nothing they could do. My advice is that if the weather is warm then ask for a room to the rear of the hotel, I think the rooms are smaller but they don't have the large windows which cause the room to overheat.

Business

6/10

Pleasant

25 May 2026

Niki

Air conditioning didnt work. Rang reception for a fab and they brought it up about an hour later. Apart from that the j

10/10

Exceptional

22 May 2026

Carl

Stayed at the Mercure as abase to watch the darts at Utilita arena.
Close by, amenities good, food good choice and plentiful
Room was comfortable, spacious bathroom.

Partner

10/10

Exceptional

15 May 2026

Darren

Easy to find, good parking, very clean hotel with nice bar and restaurant area and rooms are spacious - all good

Breakfast is excellent and cheaper if paid in advance or on check-in

Self

10/10

Exceptional

09 May 2026

Keren

Consistently good hotel- clean, polite helpful staff, well equipped spacious rooms.

8/10

Excellent

08 May 2026

Gurjeev

Clean hotel with great location for EIS. The only issue is the room air conditioning which was ineffective.

Friends_and_family Family

8/10

Excellent

03 May 2026

Wojciech

All good with the stay, breakfast could be a bit better.

Self

10/10

Exceptional

12 Apr 2026

Gemma

Fast check in. Good selection of hot and cold breakfast. Staff very friendly.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Keren

Clean room and helpful staff

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Christopher

Hotel was well located and had ample parking. Staff were friendly and helpful.

Unfortunately the room left a lot to be desired. The mattress and pillows were old and lacked support. The room temperature controls didn’t seem to work too well so the room was too hot. The window in the room was noisy in windy conditions.

Self

4/10

Poor

05 Apr 2026

Ruby

when we arrived i asked the receptionist if we would be able to have an extended check out as i called in advance to ask and was told i would be able to check out at 1 the next day but just to reinforce this when i arrived. The receptionist wasn't very welcoming and dismissed us with the excuse of there not being enough cleaning staff and being busy. We got to our room and the tv did not work only showed \"tv cannot connect to pc\". we called downstairs to reception someone came to look and told us it would work \"later\" and was seeing if there were any other rooms available. we waiting for around 20 minutes with no update. we rang back to reception and was told the same thing. the same member of staff came to our room with breakfast tokens for the trouble of the tv. later on in the evening approximately around 9pm we called to see if there were any possible room service to which it was closed by that time. however, none of this was explained to us upon arrival.
the next morning the breakfast was horrible. the scrambled eggs were rubbery, the toast was burnt, the bacon did not taste like bacon and the beans were watery.

Friends

10/10

Exceptional

05 Apr 2026

Phill

Excellent
Friendly staff

Friends_and_family Friends

6/10

Pleasant

31 Mar 2026

Louise

Hotel was clean and large room. However, the male staff on reception were very miserable and no eye contact when checking in. One was also reading a fiction book at one point.
The room was cold and no way of turning the temperature up or down as the control on the wall was turned off, with no way of turning on. Slept in trousers and jumper, which did expect to have to do.

Self

10/10

Exceptional

24 Mar 2026

Graham

Had a fantastic stay at this Hotel

Friends

8/10

Excellent

21 Mar 2026

karl

Great hotel for a 1 or two day visit not much to do around there close to a Morrisons.

Self

8/10

Excellent

15 Mar 2026

Margarita

Clean room with a tea and coffee tray, hair dryer, and iron/ironing board. The beds were comfortable, although we found the mattresses a bit on the hard side, but that’s probably a matter of personal preference. The breakfast was very good, with a nice selection of both hot and continental options.
The only real issue was the soundproofing. We could hear every single step outside and every word from the room next to us.

Family

8/10

Excellent

13 Mar 2026

Alex

Perfect for what was needed good location and clean

Self

4/10

Poor

27 Feb 2026

Graham

The room was fine, but had a strange smell.
The air conditioner was too hot, and didnt seem to cool the room down.
The fridge didnt work in the room.
Staff at the front desk seemed distracted, telling me that maintenance had been, but I ended up fixing it myself in the end.
Note: if the is light on in the fridge doesn't mean the fridge is on.
No room service

Partner

10/10

Exceptional

21 Feb 2026

Nick

Room was a good size, everything clean.
Food was excellent.
Plenty of parking avaliable.

Self

8/10

Excellent

16 Feb 2026

Dale Kay

Clean room and courteous staff.

Leisure Family

8/10

Excellent

15 Feb 2026

penny

Room had all you needed for a short stay and was comfortable and surprisingly quiet.
Most staff were very good, friendly and helpful, some not so much.

Leisure Friends

8/10

Excellent

09 Feb 2026

Jack

Clean, good breakfast, Bar, ample parking

Business

10/10

Exceptional

06 Feb 2026

Phil

Excellent

8/10

Excellent

06 Feb 2026

Malcolm

Everything great except the sound proofing in the windows.

The hotel backs onto some kind of industrial site so there was noise from vehicles on that site until the early morning and then early again in the morning.

Staff were great and the standard of the room was excellent.

Just take some ear plugs if you are given a room at the back of the hotel

6/10

Pleasant

06 Feb 2026

Heidi

The room was a bit cold. It would also benefit from having a lamp on the desk as the desk area was too dark to work at comfortably even with the main lights on. Food was ok but did decide to eat elsewhere after the first night

Business

8/10

Excellent

19 Jan 2026

Christopher

Very clean, good breakfast choice.
staff especially Joe excellent.
Shame Restaurant had to close on the Sunday.
Had to get a takeaway.
Would stay here again.

Partner

8/10

Excellent

19 Jan 2026

Lori

The staff members were excellent. The rooms were a bit in need of updating, but comfortable and very clean. All in all, a good value for the price.

Leisure Self

6/10

Pleasant

21 Dec 2025

Scott

Room pleasant, but slightly tired

Partner

6/10

Pleasant

20 Dec 2025

Clive

The room was comfortable and the staff were friendly. The food at breakfast was atrocious, even though it was cooked to order rather than from a hot tray - badly cooked bacon, rubbery scrambled egg and cold tomatoes.

Partner

2/10

Poor

19 Dec 2025

Jason

Couldn't use the shower. The bathroom was overpowered with bleech. Made me wheeze and cough. The bed wasn't secured and leaned on it and it moved sideways. Turned off the old style air conditioning units as mould spores can build up in these. Opened the windows so bearable

Business

8/10

Excellent

09 Dec 2025

Debra

Clean room and quiet. Slept well in the kingsize bed.
Staff pleasant. Paid for breakfast it was average.
Convenient for visiting my family.

4/10

Poor

06 Dec 2025

Mike

The room window did not close so asked to move to another room. The window in that room also did not close and the heating did not work so had to move back to the original room where at least the heater worked.
Not ideal but no other options available

Leisure Partner

6/10

Pleasant

30 Nov 2025

Tammy

Food was awful it had to go back. Room was nice but tv wasnt plugged in, reception provided an extension lead to plug it into the wall. When they left i realised the remote had no batteries. I just gave up

Business

10/10

Exceptional

30 Nov 2025

Christopher

Nice meals and rooms, courteous and friendly staff.

Business_and_leisure Family

8/10

Excellent

30 Nov 2025

Rebecca

Friendly staff. Clean room. Pleasant stay.

Family

6/10

Pleasant

26 Nov 2025

David

Poor staff especially on the bar , having to que for ages to get served

Business

2/10

Poor

25 Nov 2025

Grant

Very cold room with heating on full. Got charged for 2 nights when my plans changed to 1 night with good notice even though a regular. Food dreadful

Business

6/10

Pleasant

22 Nov 2025

Tracey

Stayed a few times. Very clean and all facilities work. Greeting at reception could be better, always quite cold and salesy : once really ill and said I had to sit down, they didn’t help and reminded me I would still have to pay before I leave. The freight cabin fork lift round the back at11.30pm is worth a miss. Not had this issue before. Otherwise good

Business Partner

6/10

Pleasant

16 Nov 2025

Tom

Doors banging from 8.30am. Cleaners entering rooms and leaving the doors lock on so making loud banging noises from 8.30

8/10

Excellent

11 Nov 2025

Kelly

Everything was really good even helped solve a problem quickly.
I wasnt impressed with the chamber maid though as i asked for the sheets to be changed as i accidentally spilt my tea (a whole cup)on the bed on the friday night, when we got back saturday night after peter kay, it was still the same bedding they just remade the bed with dirty sheets. also they put away the dirty cup we left out saturday morning.

Leisure Partner

8/10

Excellent

09 Nov 2025

Trudi

Good breakfast, friendly staff and helpful, especially bar staff.
Clean room.

Partner

6/10

Pleasant

09 Nov 2025

Andrew

This hotel is average at best. Stayed twice recently, 1st time the toilet flooded under the tiles, the 2nd time there was a disgusting chemical smell when we entered the room - no wonder the windows were open.
Night porter is simply not trained in bar service - a flat pint , and a 25ml baileys poured and charged for (should be 50ml).

Leisure Partner

8/10

Excellent

07 Nov 2025

Kim

Friendly staff, clean and tidy hotel, good parking and close to Utilita Arena.
Room was a bit too warm for us and bed a bit too firm so had restless sleep.

Partner

8/10

Excellent

31 Oct 2025

Elizabeth

The breakfast was unlimited
It realy make my day,

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Emma

Parking easy, didn't try breakfast, bathroom clean bed comfy. Stains on curtains.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Monika

Good range of food options, including yogurt, musli, sourdough bread etc. Safe free parking right at the fron of the hotel.

10/10

Exceptional

28 Sep 2025

Gavin

👍

10/10

Exceptional

16 Sep 2025

Debbie

Too. Was spotlessly clean. Breakfast amazing loads of gluten free options felt very safe eating here.

Leisure Partner

4/10

Poor

14 Sep 2025

Wendy

Room 112 Mercure Sheffield Parkway

The hotel seemed very quiet but it was in a part of Sheffield that I imagine would be occupied more during the week.

The room allocated was directly in from of the lifts and next to the laundry room where the attendants went in and out with trolleys. There was a constant bang in the afternoon after I had arrived and unpacked. This did stop in the evening. The dining was limited and there was no room service menu on the app. In the bar/dining room I was told only limited main meals available and was told I couldn't pay cash at the bar!

Once I got back to the room I opened the window. Just below the room was some kind of big heating unit or fans or something that was so loud and just kept going on and off all night. I like to have fresh air when I sleep whatever the weather.

I can't believe in a hotel that wasn't busy that the first choice of room for a guest would be one near the lifts and also near the noise outside.

I was only staying for 1 night. I had already unpacked my things so I decided it wasn't worth changing rooms and causing a fuss. But so wish I had once the noisy unit outside kept me awake all night.

It was a shame because I was just trying out the hotel for future stays when I come up to visit my son's.

Chose it for it's good location for me and also free parking is a bonus these days.

Wendy Ehoff

Leisure Self

10/10

Exceptional

09 Sep 2025

Josie

Lovely hotel, we were at a concert at the Utilita arena and it was a great location to be in. Great facilities and friendly staff. Would recommend

Leisure Friends

10/10

Exceptional

09 Sep 2025

Lynn

Clean room customer service was good

10/10

Exceptional

07 Sep 2025

Joanne

.

8/10

Excellent

18 Aug 2025

Tom

Serviceable, clean, good parking. Terrible shower.

The hotel was just fine for what I needed. Clean and serviceable.
My negatives are that the shower was terrible, it was literally a dribble. The fridge in room was useful but so noisy I had to turn it off to sleep and as far the eco pledge goes, I put my towel back on the radiator folded as they say they will only replace if it’s on the floor but they still gave me a brand new towel!

Self

10/10

Exceptional

16 Aug 2025

Robin

Very helpful staff. We arrived very early and they facilitated early check-in without us even asking. Breakfast was very good. Overall excellent value for money. Well done!

Partner

2/10

Poor

06 Aug 2025

Elsie

Cancelled 3 night stay the day before arrival.

On the day before our arrival at the Mercure, the hotel had contacted Hotels.com to say our booking was cancelled. Even although the booking was made 8 months before in November. I got a voicemail from Hotels.com, which I didn't pick up, at 6 a.m. the day we were due to go to the Mercure Sheffield Parkway they then phoned my mobile while I was driving so unable to answer. We did get the message about the cancellation around 11.30 a.m.and phoned the hotel.A very unhelpful lady answered, saying our booking had been cancelled and to contact Hotels.com . No apology, no reason given. My friend and I don't know the area and were on our way to a day at a flower show. We spent over an hour trying to contact hotels.com with no success mainly due to being without a signal where we were. It was sorted early evening after a heated discussion between myself and the hotels.com representative. The replacement hotel was good . Location, staff and comfort all very good. But the day had been very stressful .

Friends_and_family Friends

10/10

Exceptional

14 Jul 2025

steven

Helpful staff, plenty of parking

Partner

8/10

Excellent

25 Jun 2025

Bernadette

Overall, this hotel is good for an overnight stay or two. Facilities/ cleanliness is average. We stayed as we were attending a wedding near the hotel.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Derek

Good staff and a good hotel

Leisure Family

4/10

Poor

05 Jun 2025

Andrew

I booked the hotel on a business trip and chose what I thought was a well recognised, reliable chain.

A key requirement for a hotel on a business trip is reliable internet, and the Mercure does not have this. After several complaints about the internet not working they gave me the conference login, this did not work, they then gave me the staff login and this did not work. It took me 4 hrs to complete 40 mins work of my intermittent phone internet. Many others also complained on the day. The hotel needs to up its game as it is not at the cheap end of the market and annoying things like the key card not working property exacerbated my poor experience. Would not visit this hotel again.

Business

6/10

Pleasant

04 Jun 2025

STUART

.

8/10

Excellent

02 Jun 2025

Liang

Overall, it was good for us to stay there

Leisure

10/10

Exceptional

30 May 2025

Ali

Fabulous

Nice hotel on M1 access, with plenty of parking.

Business

8/10

Excellent

26 May 2025

Sean

Check in was easy and room was clean on arrival - window didn’t shut properly and heating was a bit temperamental, eventually being too warm in middle of night - it was one night so for the price perfectly decent - breakfast was pretty decent with a good cooked selection and some cold alternatives.
Approx £20 taxi ride into Sheffield.

Leisure Partner

10/10

Exceptional

26 May 2025

Simon

Nice hotel

10/10

Exceptional

26 May 2025

Kev

Nice Place

Found the beds very comfortable & Massive
Clean throughout

Friends_and_family Friends

8/10

Excellent

24 May 2025

Sue

Visiting for a one night stay for the Kyle Tension Tour concert, receptionist was friendly and helpful , offered to call a taxi in advance of the concert.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Simon

The staff were amazing and so very helpful, really made a big difference.

Leisure Partner

10/10

Exceptional

12 May 2025

Marco

Lovely hotel. Very good value for money

The hotel was clean and the staff very helpful

Business

10/10

Exceptional

11 May 2025

Dawn

Good night stay!

Perfect overnight stay. Warm welcome and checked in quickly giving details of taxi and uber services to Sheffield Arena where we were going. Lovely clean room and everything what you needed. Lovely breakfast in the morning with a good choice of hot and cold food.

Friends_and_family Family

8/10

Excellent

09 May 2025

Rosemary

Staff were fantastic but although listed air con was not available on the hottest day of the year. We were lucky we had a fantastic but they quickly ran out of those and had a waiting list. Breakfast was cleared away at 9.30 without asking if we'd finished or wanted anything else.

Partner

2/10

Poor

06 May 2025

Mark

Room very warm, Hotel would not turn on Air Conditioning system saying it was too early in the year to do that.

Business

8/10

Excellent

05 May 2025

Neal

Ideal place

Good quick check in friendly staff; ideal place to stay when going to concert at arena

Partner

8/10

Excellent

05 May 2025

Alan

Great hotel, expensive drinks

Lovely hotel, staff very friendly. Very expensive for drinks though £17.95 for a pint of Stella and a large Pino.
Would definitely return but won't drink there

Partner

8/10

Excellent

03 May 2025

Helen

Lovely 1 night stop

Friendly, helpful staff, clean hotel throughout, air con wasnt working which was disappointing as one of the main reasons to book this over hotels in vicinity. Food was tasty at both lunch and breakfast.

8/10

Excellent

03 May 2025

Rebecca

Rooms were lovely and spacious. Very clean only thing was breakfast was cold and fruit salad items looked dry and turning brown

Partner

10/10

Exceptional

03 May 2025

Donna

A free drink on arrival!

Leisure Family

4/10

Poor

01 May 2025

Adam

Air con in the rooms doesn't work. Best way to describe my sleep is like sleeping in a sauna. Horrendous!

Business Self

4/10

Poor

28 Apr 2025

S

Only real problem was that the property claims to have A/C but it does not actually work no matter how low you turn the thermostat.
We were there for a very important sporting event but could not get a decent night's sleep because of the heat and was then dehydrated in the morning, so not a suitable property unless you like to overheat in the night.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Sue

We had a good stay. The staff were great and the cleanliness was excellent. The bathroom looked brand new and was lovely.
Just a few small things that could be improved - softer pillows, most of the buttons on the remote control didn't work and no USB plugs or any plug near the bedside table.

Leisure

10/10

Exceptional

20 Apr 2025

Tracy

Perfect place to stay as we went to the arena to see a show. Friendly welcoming staff

Friends_and_family Friends

8/10

Excellent

19 Apr 2025

Debra

Staff were lovely especially Jack on reception. Bed and pillows super comfy but noisy as in the middle of an industrial estate.

Leisure Partner

8/10

Excellent

16 Apr 2025

Osman

Clean and friedly stuff

10/10

Exceptional

27 Mar 2025

David

Very reasonably priced, complete with breakfast and parking, upgraded to prestige room, excellent large space room, bath and shower, huge bed, shower not super power but still good, we slept great for a stopover night. Hotel a bit isolated, that said the outlet store the other side of dual carriageway is worth a wander. Plenty of parking when we visited on a Saturday night, Sunday breakfast good variety. Reception lady lovely. 10 mins into Sheffield, this hotel might now become our goto

Leisure Partner

8/10

Excellent

19 Mar 2025

Paul

Nice hotel on an Industrial Estate

8/10

Excellent

17 Mar 2025

Mathew

Positives: Close to shopping centre and not too far from city centre. Close to Motorway for easy access. Clean
Negatives: Breakfast is very basic and limited.
Minibar in room is empty, if you need water you need to go down to the bar.

Business_and_leisure Partner

10/10

Exceptional

11 Mar 2025

Karen

Great place to stay for value and amenities

Easy to find, on site carpark, friendly receptionist.
Good sized room and Grandaughter loved the made up double sofa bed.
Selection of drinks but only decaf in coffee pods.
Only one biscuit for 3 of us was a little disappointing.
Plenty of room in bed for 2.
Good size bathroom and separate shower, nice smelling products available.
Good choice for breakfast following peaceful nights sleep in quiet surroundings.

Friends_and_family Family

8/10

Excellent

10 Mar 2025

Derek

All good except breakfast food only just warm.

10/10

Exceptional

09 Mar 2025

Katie

Nice staff. Big rooms. Good food choices. Suitable for vegans. Very loud person in room above so that wasn’t great but otherwise all was good.

Leisure Friends

10/10

Exceptional

06 Mar 2025

Clarey

Good staff

8/10

Excellent

03 Mar 2025

Claire

Booked 2 rooms, had a lovely stay with just a few minor gripes. My room had stains on duvet & in shower (had to give a quick clean before use) The other room the fan in the bathroom was very loud and went off at very unusual times which disturbed sleep during the night

Friends_and_family Family

8/10

Excellent

03 Mar 2025

Ravi

Great hotel, but in the room I was in the emergency that stays on throughout the night was just above your head when sleeping, but was frustrating, however other than that it was a great experience.

Business

10/10

Exceptional

02 Mar 2025

uzma

the staff are amazing and very welcoming. All the staff have always been helpful.

Leisure

10/10

Exceptional

02 Mar 2025

Kizzy

Staff were friendly, checking in was quick and very smooth. Our room was very clean and we were not disturb by any noise. We had something to eat and drink - the service was excellent and the food was really good.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Helen

Lovely hotel with friendly helpful staff. Room was beautiful with a huge bed and very clean. If I had one negative point it would be the pillows were so hard but that’s a personal opinion and subjective.

Leisure Family

10/10

Exceptional

25 Feb 2025

Paul

Great stay as always

Lovely hotel within easy access to sheffield. Always a friendly welcome at reception special mention to Jack who asked for any floor or room preferences as we were previous customers. Clean rooms and comfy beds.

Partner