Name: Carlton Park
Address: Moorgate Road, 102-104, Rotherham, S60 2BG, GB

2/10

Poor

12 Jul 2026

Rebecca

The room and bathroom smelt very strongly of cigarettes. We could not have a shower as the hot water made the smell even stronger. There was also food on the carpet from previous guest so appeared the room had not been cleaned properly. Wallpaper was peeling off next to the bed. Had we of been staying any longer than one night then we have changed hotels. The pictures online are definitely outdated.

Family

2/10

Poor

10 Jul 2026

Sarah

I went in to a room and the tap in the bathroom didnt work, nor did the shower had to have a bath and when your in a rush it's not ideal.
Spoke to reception and they were not helpful at all

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Julie

The temperature of the room was excellent to say it was 33 degrees through the day. The mattress was a little to soft and the pillows were too hard. We received one bath towel to share so we asked for more towels and did get them (late on the 2nd evening). There were 2 of us booked in so I would have thought 2 towels minimum! No hand towels just bath towels. There was no plug in the bath so we were restricted to showers only which as we were only there 4 nights we let it go! I think the reception staff could have been a little more friendly as we came and went and although the bedroom was spacious the bathroom was tiny and I did bang my knee on the sink getting out of the shower and tripped over the door stop, which was right in front of the toilet, twice!!

Partner

2/10

Poor

09 Jul 2026

Frederick

Worst place ever! It’s a halfway house!

Self

8/10

Excellent

29 Jun 2026

Jennifer

Clean room comfortable beds

6/10

Pleasant

25 Jun 2026

vicky

Rooms are basic some hotel/travel web pages states a pool. NO pool usable. Been out of order months . Hotel a little edgy.... Some rooms need a good deep clean. Can't see threw room windows for dirt. A couple of us stayed a few nights only 1 bath towel and 1 hand towel to share for 2!! Iron and trouser press don't work. Hot water is never Hot At moment only continental breakfast or pot noodles or crisps . Hotel is mainly used for councils homeless and domestic violence victims. Got one cup with no handle kettles need descaling. Big holes in ceiling where lights been and not filled in. Splash marks and dirt up walls skirting boards are dirty .All staff are male. No women work there. Just Asian males , even cleaners. a couple of staff are not polite. Look and ignore when ask for an extra pillow. Bottom floor rooms smell damp

8/10

Excellent

26 May 2026

Moira

Clean room & Clean inside overall.
The member of staff on duty on Saturday was extremely helpful.
Appliances need to be checked for safety & other guests should remember to close doors carefully especially after 11pm.
All in all a good stay & cool room very welcome on a hot weekend.

4/10

Poor

21 May 2026

Mohammed

The property was dated everything was smelly. Water was too hot couldn't turn it down. Kettle was dirty remote waz broken. I can keep going but I need to go don't want to waste any more time on this review

Self

2/10

Poor

17 May 2026

Terrie

Awful-
Given a key to the wrong room.
No hot water
The plugs in the sink and bath leaked so we could not even boil the kettle to have a warm wash
Room really dated- pillows like wafers.
Had to ask for an extra towel - only one in the room.

Partner

6/10

Pleasant

06 May 2026

Lynda

It was a stop over stay, adequate for what we needed

Partner

4/10

Poor

03 May 2026

dale

It’s definitely a tired hotel that needs a pick me up, it needs a huge refurb and some TLC, but you get what you pay for. I think the check in time is way too late, but was happy to pay the early check in fee of £10. However, having an accessible ramp but then a lift that doesn’t work, is that safe and legal? So up 3 flights of stairs it was, the room itself was ok, a bouncy mattress that seemed to move with every movement you made on the bed, tv didn’t work but wasn’t bothered about that. However, when it came to showering, half way through my shower, the shower head fell off and thankfully I wasn’t underneath it! It seems the sealant was none existent and it had just been popped back in the best it could, there appeared to be a constant banging which I assume was works taking place fixing downstairs areas of the hotel. Also weird that when I arrived, people, who I assume to be staff or relatives of staff were just asleep on the sofas in the hotel lobby. Overall, if you want a low cost budget hotel, in an ok place in ratio to the town centre then it’s alright, if you want comfort, a working shower and tv, maybe go elsewhere.

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Charlene

Check out was 11 yet the cleaner was knocking my door 10:40
No security as thobs didn’t work for each floor anyone could come in and walk around didn’t feel safe

Partner

2/10

Poor

18 Apr 2026

Joseph

Absolutely laughably bad

2/10

Poor

29 Mar 2026

Bolaji

Yes it was terrible. On arrival, they changed our room several times. There was no heating and no warm water. we complained to the management and was told we would get a refund but nothing was done. We didn't go the 2nd night and we still didn't get anything. Reported to expedia, was told they would look into it but it's been weeks now and no feedback. It's so sad because I have had multiple unpleasant experience with expedia and only just returned. But I guess they've not changed neither have they improved their services. It's such a shame as we had to book another hotel for the second night. Please be careful when you book on this site.

Business

10/10

Exceptional

12 Mar 2026

John

Arriving at hotel outside looked a bit worn. But when i entered the hotel i could see it was under a refurbishment, this did not affect my stay, as the rooms were great, large bed, tv very clean bathroom. I would definatly stay again

Self

4/10

Poor

09 Mar 2026

Martin

Let’s sure facilities not in use. No ground floor room for family and no lift - I had a broken foot. Neighbours room very loud until 2 AM.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Lloyd

The hotel had no hot water, and deliberately didn't disclose this at check-in. When we spoke with reception in the morning, they told us they knew about the issue the night before and just hadn't told us.

We asked for confirmation in writing and were told that the receptionist couldn't do this because it was the end of his shift. When challenged on this, he then changed to \"the manager won't be here until 9\". Later in the evening, the same employee refused to provide anything in writing and assured that we'd get a refund when they were contacted by Hotels.com. They're now refusing any efforts by Hotels.com to contact them.

In addition to all of this, the room smelled like cigarette smoke, had no overhead light in the main area of the room, and was old, dated and in poor shape. The beds were very uncomfortable.

Definitely would not recommend. Worst hotel I have ever stayed in for both quality and service.

2/10

Poor

22 Feb 2026

Chris

room, amenities and no hot water

Partner

2/10

Poor

09 Feb 2026

Brian

Room

6/10

Pleasant

04 Feb 2026

Daniel

It was ok, needed a bit more attention to detail… just one cup in room for two, bathroom needed a bit more cleaning, base of bed bigger than the mattress etc but it was fairly cheap and ok

8/10

Excellent

04 Feb 2026

Gary

Room reasonably clean, staff good

Business

4/10

Poor

29 Jan 2026

J

Hotel gone downhill big time!!Homeless ppl living there..No towels blankets hair dryer or spoon on arrival..Asked reception sorted towel n blanket quickly..Beds extremely soft like been on a waterbed..Staff trying to do their best,but really the hotel needs a complete refurb..Was reasonably quiet at night tho..Defo would not stay at Carlton Park Again!!!

Partner

6/10

Pleasant

22 Jan 2026

Davis

Not to the UK standards. Basic items that you expect were missing. Bath mat, a working iron board

Business

4/10

Poor

21 Jan 2026

Sara

No hot shower water. Showeroom not clean. Fire alarm kept going off, unsure why. Bedroom side tables not cleaned. Disappointing.

6/10

Pleasant

17 Jan 2026

Paul

Budget hotel - great for a work week in a great location. Very friendly staff. Quiet. Clean and comfortable. The Brentwood pub down the road was fantastic - very cheap meals which were excellent.

8/10

Excellent

27 Dec 2025

Nicola

Was ok

Leisure Family

6/10

Pleasant

14 Nov 2025

Sunny

I stayed at the Carlton Park Hotel on a Saturday night with my wife and her brother. We booked a family room which had a double bed and a single bed, and for the price, it wasn’t too bad. The hotel is a bit outdated, but for a quick and affordable stay, it did the job.

When we first walked into the room, there was a bit of an odd smell, but it wasn’t anything unbearable, and we got used to it. The room was also really hot when we arrived, with the radiators cranked up to the max. I’ve seen some past reviews mention cold rooms, so maybe they were trying to compensate for that. Once we turned down the heat and opened the window, the temperature was more comfortable.

The bathroom was clean, and the shower worked just fine. It wasn’t anything luxurious, but it got the job done. The bed itself was okay—comfortable enough for the night—but the pillows were a bit flat, and there was only one per person, which wasn’t ideal.

The view from our window was a little disappointing, though. Looking out across the garden, we could see a window that was falling apart and some wood stacked nearby, which didn’t really add to the aesthetic of the place.

That being said, for the price we paid, it wasn’t a disaster. The TV worked fine, and it was a decent, no-frills place to crash for the night. If you’re just looking for an affordable layover or somewhere to sleep for the night, this place works. I've stayed at much more expensive hotels that offered the same level of comfort, so I was pleasa

6/10

Pleasant

09 Nov 2025

Andrew

Room was ok and basic not enough facilities ie tea coffee milk sugar ,bathroom big and spacious bed ok comfortable mattress however needed more pilliows as only had 1 and mattress to large for bed frame overall not bad ,nice staff

Leisure

6/10

Pleasant

12 Sep 2025

Francine Peguy

the room had a smell like old appliances smell, the wall in the bath tub were not cleaned and I had no hot water in the middle of the night around 1am as I wanted to shower after a long wedding day. Overall stay was okay

Leisure Partner

6/10

Pleasant

12 Sep 2025

Marion

One positive - Room was clean,

No hot water - needed to run tap for at least 20 minutes!
Vibration Noise in room from 1:00am to 8:00am
(bit like a pump)
Electrics need attention -light switches in particular. TV not working.

Leisure Partner

6/10

Pleasant

09 Sep 2025

Jodie

The staff are friendly and helpful the hitel is just abit run down and i had a spring hanging out the mattress.

Friends_and_family Friends

6/10

Pleasant

07 Sep 2025

Hamdi

Very dated property. Cleanliness is a major issue with stains and mould all over. But the price was cheap, so that’s probably why. Better to get another place to stay at unless you need a cheap place to stay for the night for any events in Sheffield.

Leisure Self

6/10

Pleasant

17 Aug 2025

RICHARD

Overall very good value. The room was clean, however there was no toilet roll, the toilet had dirty marks in the water part of the toilet.
There was a big wheelie bin sitting in the disabled parking when I arrived which meant I needed to park slightly further away.
The staff at check-in were helpful but I had messaged the hotel 3 times before I arrived and I never received a response.

Leisure Self

2/10

Poor

04 Aug 2025

Phillip

Upon arrival the first thing that struck me was how shabby the exterior of the building looked. The doorway we headed to was indeed boarded up! It looked incredibly dated.
After entering through a different doorway we were facing the reception where the hotel receptionist took some details and gave us our key.
Our room was first floor. Upon entering our twin bedded room the first thing that struck me was the small size, this followed immediately by the smell of cigarettes and what i can only describe as a musty odour.
The decor in the room was incredibly dated, the windows were filthy, the furniture was tatty, and the wallpaper looked damp. Not great at all. The bathroom was awful. Mould around the shower head, around the taps, around the bath etc. Looking into the toilet i was greeted with, nasty looking stains. I did my best to not touch the shower curtain at all.
On a slight positive the bed linen looked ok. Only one pillow however.
The tea making facilities were basic, though one of the cups were dirty. In hindsight i should of demaded another room or full refund following all of the negatives.
Some friends joined us for our last day. They were given a room on the ground floor and were only staying for one night.
They were greeted by a worse situation than ours!
The carpet in places was actually damp, with black mould, one wall in particular was wet, wallpaper peeling. They even had mould on the bed sheets!
Trully horrific, i'll never forget this hotel. Disgusti

Leisure Family

4/10

Poor

24 Jul 2025

Erica

The whole property was in serious need of refurbishing although the bathroom was clean with a new walk-in shower the bed linen and towels were clean the carpet was dirty breakfast was poor I only had a bowl of cereal and toast the few staff I dealt with were very pleasant it’s a shame it could be a very nice hotel the area in which it is situated is pleasant

Leisure Self

10/10

Exceptional

20 Jul 2025

Emma

Super helpful staff and great value hotel

Staff were super helpful with every one of our needs and the hotel is great value for the price, would definitely recommend for low cost place to stay

Partner

10/10

Exceptional

10 Jul 2025

Sunday

It was amazing with friendly and accommodating staff.

Self

2/10

Poor

01 Jul 2025

wayne

Had the room for 3 days no member of staff ever entered the room to change towels change bed or clean had to ask at reception for toilet rolls first morning came out the room to find 3 ambulance crews in the corridor next to our room there had been an incident next to our room that first night came out the hotel 3 ambulances and 3 police cars and we then had the police sat outside of that room for the next 3 days of our stay no explanation or offer to move by staff concerning and frightening would never return to that hotel

4/10

Poor

23 Jun 2025

dawn

Rust on shower rail, black mould on bathroom tiles, door stops in fornt of toilet where have cut my toe. Wallpaper coming away coming away from all. No social bar to relax.

Self

10/10

Exceptional

22 Jun 2025

Rafiullah

Nice receptionist
Free parking

10/10

Exceptional

13 Jun 2025

Nick

Fantastic hotel friendly staff

Business

4/10

Poor

12 Jun 2025

Christopher Paul

Couple stay in Rotherham

The Carlton Park hotel used to be a grand place, but it has clearly fallen on hard times. That is reflected in almost every aspect of the place. I had to write a list of the issues we had because there were too many, split into outright bad and nice-to-haves.

Bad
- The 'secure' door to the rooms corridor was never secure
- the WiFi regularly cut in and out, and was not particularly fast
- The room was unclean, dust all over, bathroom tiles were grubby, not fully vacuumed
- shower sprays past the shower door soaking the bathroom, and the fan can't keep up with moisture. The temperature control also couldn't go cold enough.
- walks are paper thin. We could hear our neighbours TV on all night.
- the windows couldn't open, but we somehow still smelled cigarette smoke from time to time - through the walls?!

Nice to haves:
- pillows were far too thin, would have needed extras
- duvet was rubbish but manageable
- half the place is old, worn but grand. The other half is cheap replacements which look tatty.

The worst part is the Brentwood hotel right next door does all of the above without issue, and for only very little extra cost!

This place was not suitable for us as a couple visiting family. Despite booking for 2 nights we only stayed the 1. I would not recommend staying here unless you're looking for a cheap stop for working travel, and even then I would hesitate.

Partner

2/10

Poor

09 Jun 2025

Chris

POOR

Top 2 floors closed off with no reason given, bar area closed with no reason given. one of the room had constant flashing light even when it was switch off. another room had, had the toilet used prior to us going into the room.
rust by the sink where a Stanley blade had sat for a while.

Business

4/10

Poor

07 May 2025

Daniel

In need of an update and clean.

Rooms looked tired with wall paper peeling from wall. Bed was very uncomfortable unsteady. Bathroom was filthy, with think limescale and mould on the shower head, toilet needed a clean and rust over the chrome items.

Friends_and_family Family

4/10

Poor

04 May 2025

Cheryl

On arrival walking from the car park to reception there was a strong smell of drugs. Reception was cold and uninviting. The corridor had a strong smell of drugs. The room had an unpleasant smell and the shower temperature had been lodged in position so you could not change it, at best the water was lukewarm. Coffee facilities but no spoons and the curtains were so thin we were awake by 5 as the room was so bright

Leisure Family

6/10

Pleasant

04 May 2025

Verified traveler

Jack Nicholson

Around 30+ years ago I went to a wedding here. It was quite a salubrious and luxurious hotel. Possibly the best and poshest in the area.

Skip forward 30 years, it was quite sad to see the decline of this once majestic hotel. There were signs of its once style as when you enter the hotel to reception you see polished marble floors and a grand piano.

However, you’re greeted, in the foyer, with piped piano music that is reminiscent of something you hear in a chapel of rest. You barely see a fellow guest and the ambience deserted corridors left me fearing that Jack Nicholson would pop round the corner screaming ‘Here’s Johnny.’

What guests you do see, are possible housed there under provisions of emergency housing from the local council. A couple of guests were regularly smoking in the foyer entrance which resulted in walking through a haze of stale smoke to get into the entrance.

My room was dated which seemed to have the decor of the 1980s, which again had thinking of the set of the Shinning. Only one pillow on the bed, I’m fussy for two pillow comfort.

The breakfast was advertised as £6.99 for a continental, but seeing pictures, I didn’t fancy just cornflakes, an apple and toast so I gave this a miss and got a breakfast meal deal, £3.60, a Costa coffee, a large fruit punnet and a croissants from the nearby Tesco Express.

On the positive side, what little staff there were, they were pleasant, polite and attentive. The room was very clean and the quite comfy.

Friends_and_family Family

2/10

Poor

21 Feb 2025

Emma

Disgusting didnt stay

Horrendous disgusting smelly and unsafe environment

8/10

Excellent

15 Feb 2025

anji d

Excellent place to stay , on a bus route